Purpose of Job
The Assistant Manager, Community Services & Programmes is responsible in the implementation and execution of the organisation’s volunteering and outreach programmes:He/She coordinates recruitment activities for volunteers and matches them to the appropriate programmes based on
requirements.
• He/She oversees the operational matching of volunteers to fulfil the programme execution, reviews information materials that are for distribution to clients and volunteers to ensure its smooth execution.
• He/She guides volunteers in executing programme activities.
• He/She evaluates volunteer management practices and develops volunteer training/ orientation as well as volunteer recognition and engagement programmes.
• He/She projects the organisation’s requirements for volunteers, evaluates the effectiveness of volunteer partnerships and develops risk mitigation measures for volunteer programmes.
• He/She evaluates volunteer management policies and processes and leads their implementation.
• He/She works in partnership with the Fundraising Team to ensure fulfilment of CSR opportunities for Sponsors / Donors, this would include organising community engagement events for CSR Sponsors/ Donors.
• He/She also collaborates with other organisations to develop programmes and develops community outreach plans to target client groups, external agencies, organisations and the community.
Resposibilties
• Volunteer management
o Develop the recruitment strategy for volunteers and the reactivation strategy for passive volunteers.
o Evaluates volunteer management practices and develops volunteer training/ orientation as well as volunteer recognition and engagement programmes.
o Develop impact measures for volunteers.
o Collaborates with social service organizations, community stakeholders, corporate partners and agencies for volunteer partnerships and maintains networks with local community service and grassroots organization.
o Conducts needs analysis for volunteer programmes, implements risk mitigation measures as well as volunteer policies and processes.
o Develop volunteer management strategies and establish a structured framework from resourcing, recruitment engagement, development to retention.
o Identify new volunteers and develop engagement strategies to build a strong pool of volunteers.
o Support and collaborate with programmes and fundraising events to address respective needs for volunteers’ resources.
o Plan and coordinate the recruitment of volunteers for the various programmes and events.
• Volunteer data management
o Ensures the accuracy and updating of the volunteer database.
o Ensures the volunteers are updated on the programmes and fundraising events.
o Provide the analysis reports on the trends and evaluate, identify gaps or issues, application and formulate recommendations so that to translate into practices.
o Support the innovation of work processes, including digitalization of data collection.
• Identify opportunities for collaborations
o Identifies opportunities for collaborations with social service organisations, community stakeholders, corporate partners and agencies so that to grow the volunteers.
o Drives engagement with key stakeholders through various platforms, working in conjunction with corporate communications and fundraising.
o Working with Fundraising ensures fulfilment of CSR opportunities for Sponsors / Donors.
• Programmes Knowledge
o Build an understanding of the programmes under Community Services and work with Programmes Team to develop opportunities for volunteering.
o Maintain good relationships with community partners, sponsors, programmes.
• Assist the Senior Manager/ Manager for yearly budget and in overseeing the management of expenses for the department.
• Lead secretariat support for Committees.
• To work collaboratively with YWCA colleagues to support all YWCA community or fundraising events, including being involved in planning event and staffing event (which may include weekend and evening hours).
• Any other duties assigned by the Management.
Requirements
• least 5 years of working experience in Social Service or related work.
• Good leadership and people skills.
• Strong team player with passion to serve the community,
• Proficient in Microsoft Office application in Word, At Excel and
Powerpoint.
Competencies
• Excellent written and verbal communication skills.
• An adaptable, resourceful and proactive professional who possesses good team management skills.
• Team player with strong interpersonal skill.
