The Role:

As part of our aim to continuously grow and improve, we are currently looking for a suitable candidate to join us as a HR executive. You will be tasked with a broad spectrum of HR duties and functions, while also getting the opportunity to work with multiple colleagues across different departments.

If you think you are a good fit for the role and will fit in well with us, please apply right away. We would love to hear from you!

HR Executive Responsibilities:

1. Recruitment

• End-to-end recruitment activities: sourcing, interviewing, qualifying candidates and conducting of first round of interviews
• Provide feedback and evaluation of candidates after first round of interviews to your Hiring Manager, Internal Stakeholders, or External stakeholders, where appropriate
• Maintain a talent pipeline of candidates to call upon when required

2. Retention

• Strategic planning of deployment, movement and replacement of seconded staff to ensure continual placement at the client’s site
• Monitor employee’s progress and ensure the company culture stays positive and productive
• Answer HR-related queries of fellow colleagues and handle grievance cases if required
• Assist with monthly payroll and government programme claims (e.g. traineeship)

3. Retraining

• Work closely with Internal Stakeholder to roll out HR Initiatives that will benefit the Company and encourage more efficient work from employees
• Gather the training needs of new hires and work with them on the trainings to be completed
• Engage fellow colleagues on a regular basis to assess and provide any ad-hoc trainings that can be provided

Job requirements

• Have a degree or higher (does not need to be HR-related)
• At least 2 years of working experience.
• further vetted on a case-by-case basis
• Need to be comfortable with working with multiple stakeholders
• Critical characteristics we are looking out for: independence, responsibility, focus on getting tasks done, ability to multitask

Interested applicants, please apply through the portal here on MyCareersFuture.

Company’s Profile:

They are the world’s leader in providing advanced automation solutions for the semiconductor and electronics manufacturing industries. They have established key partnerships with prestigious manufacturers for decades and are now looking for a skilled Process Engineer to join their expanding team.

Work locations: Yishun

Working hours: Monday – Friday, 8am – 5.30pm

Job Responsibilities:

• Support and drive quality control and root cause investigations for both internal (IQC) and external (OTB and customer defect) findings. Both types of findings require working closely with various departments such as Supplier Quality, Production, Quality Management and RND.
• Responsible to coordinate for short term containment as well as recommending appropriate improvements for prevention of recurrence.
• Responsible for the process control of assigned product and using statistical process control methods to review and analyse data to ensure process stability.
• Develop critical process metrics that can be monitored on a regular basis and resolving bottlenecks at the root cause. Process control also includes periodic review and updating of all work procedures and checklists in accordance with ISO9001 standards.
• Develop and maintain FMEA and control plans for the assigned processes.
• Support Product Sustaining Group (PSG) in technical queries for manufacturing process when required.
• Contribute to the review and approval of engineering changes, provide recommendations of improvements and ensuring change is implemented in Production/System Acceptance. In the event of line down due to defect, he/she is also responsible to escalate any topics to PSG for discussion and resolution.
• Conduct risk assessment with other stakeholders such as Quality Management, Production and Supplier Quality to highlight any product or human related safety risks for discussion and resolution.
• Be involved in projects such as product knowledge transfer between site and will be a stakeholder for make. Ensure all processes are set-up, execute and plan training, and supporting make activities in accordance to the project milestones.
• Initiate or participate in the fruition ideas for cost improvement of the products.

Requirements:

• Education qualification in any Engineering or equivalent field
• Minimum 1 – 3 years’ working experience in Manufacturing or Automation environment
• Experience with statistical process control methods will be an added advantage

Interested candidates may whatsapp your resume to 8494 1966. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Recruit Now Singapore Pte Ltd | EA No: 21C0845

A World Of Opportunities Awaits

Company Name: Laguna National Golf Resort Club

Job Title: Customer Service Executive (Club Concierge)

JOB DESCRIPTION

• Provide a high level of customer service and assist in members and guests’ enquiries.
• Assist in golf reservations for members and guests (via phone, email or in-person).
• Perform opening and closing procedures for golf sports shop.
• Responsible for the accountability of all sales and money transactions made during shift.
• Maintain an accurate up-to-date Golf Tee Sheet.
• Collect fees for the green, buggy, rental club/shoes, corporate and late cancellation, etc.
• Assist members and guests by selling merchandize an providing information in a professional manner.
• Assist in rotating stock, displaying merchandize in an appealing, well presented and orderly manner.
• Assist in maintaining/monitoring inventory and stocktake.
• Communicate with Golf Service Attendant, Golf Course Officer on changes, wherever appropriate.
• Assist corporate events with billing, registration, goodies bags, issuing score card, etc.
• Receive and process payment from member’s monthly statement, refunds and billing disputes.
• Assist and provide relevant application forms for members and guests on various privileges and services.

JOB REQUIREMENTS

• Min GCE ‘N’ Level or equivalent
• Min 1 year of experience in sales / customer service
• Ability to read and speak English fluently
• Good interpersonal and communication skills
• Excellent track record in work performance as well as timekeeping
• Possess a high level of confidentiality when handling Private & Confidential matters
• Proficient in MS Office Word & Excel
• Five-day work week.
• Rotating shift hours. Must be willing to commit on weekends and public holidays.

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
• Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.

You may also apply via https://careers.dusit.com/

An IMPORTANT NOTE to all Job Seekers: Please be informed that any available job positions with our company is advertised only on selected platforms, i.e. My CareersFuture Singapore, JobStreet Singapore, Dusit International career website, as well as Laguna National and Dusit Thani Laguna Singapore official LinkedIn pages. We ask that all interested applicants remain vigilant and do not fall prey to job scams.

Dusit Thani Laguna Singapore Hotel also offers many other career opportunities in our operations that might be of interest to many others. We are delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use, and disclosure as described above, relevant personal data may also be transferred outside Singapore.

For more information, please visit www.lagunanational.com.

Job Description
We are seeking a highly-skilled, technology-driven IT professional with a deep understanding and extensive experience in managing application security, performance monitoring and API gateways. The ideal candidate must demonstrate practical expertise in tools like Imperva, Akamai, Apigee, AWS API Gateway, Tibco Mashery, Splunk, Dynatrace & etc.

The successful candidate will join SIA Group's IT Infrastructure team and will be responsible for the following:
•Implement, refine, and oversee IT security measures focusing on enhancing the application security using tools like WAF and bot control. You will be expected to devise methods and strategies to improve application security.
•Manage API gateway, and work with development teams to ensure seamless and secure data transit between services. Knowledge of Apigee and Tibco Mashery will be considered a significant advantage.
•Leverage your hands-on expertise in application performance monitoring to ensure optimal system performance and identify potential areas of improvement.
•Proficiently use software tools like Imperva, Akamai, Dynatrace, and Splunk to meet operational needs and project requirements, demonstrating an agile response to changing tech needs.
•Project management, including responsibility for the initiation, planning, design, execution, monitoring, controlling, and closure of large-scale IT infrastructure projects.
•Keep abreast of the latest technologies in IT, network, and cloud computing spaces, with a willingness to continuously learn and implement new technologies and trends.
•Note: You could be posted to any subsidiary in SIA Group.

Requirements
•A bachelor’s degree in information technology, Computer Science, or a related field.
•A minimum of 5 years of experience in IT with expertise in application security, API management, network & cloud computing.
•Expert-level skills with tools like Imperva, Akamai, and Apigee.
•Proven experience in managing large-scale infrastructure projects from initiation to closure.
•Excellent problem-solving skills and the ability to communicate complex technology concepts clearly.
•AWS/Azure Solution Architect, PMP, or other relevant certifications are highly desirable.

Responsibilities :

• Experience in integrating vision systems with automated processes, motion control based on model data, mathematical modeling experience and creating software solutions.
• Work in a multi-discipline team to aid in the collection and validation of system requirements.
• Create automated inspection and guidance solutions using vision and other sensing technology.
• Provide hands-on implementation and mentoring.
• Create innovative technical concepts, ensure costing and schedule to successfully deliver the project.
• Maintain knowledge of new vision, automation and sensing technology.
• Detailed design specification generation.
• Provide internal and on-site integration support.
• Aid in the creation of test plans and documentation.

Requirements :

• Bachelor's Degree in Electrical Engineering or Mechanical Engineering with min three (3) years of relevant experience.
• Experience working with vision system database.
• Knowledge of camera, light, and lens selection for applications ranging from defect detection to part location.
• Programming background with high-level languages such as Visual C# WPF, C++ and Python.
• Experience in developing vision system with Halcon and Opteon camera.
• Good knowledge in Machine Vision programming and experiences.
• Good experience on automation controls, motors & sensors like PLC, CTC, Beckoff PC and controllers, Servo & Stepper motors.
• Familiarity with wiring/cabling size/terminations and load/temperature requirements.
• Familiarity with industrial machinery design.
• Skilled in the utilization of statistical analysis.
• Required to travel regionally (average 20% of the time).
• 5 days work week.
• Transport pick-up at Bedok MRT station.

As a System Engineer, you will assist with implementing, managing, and providing ongoing support for the system, IT infrastructure, and suite of business applications. Leveraging your expertise and broad knowledge of the technology stack to provide effective online, telephone and onsite technical support with internal and external parties in a friendly and professional manner.

Job Description:

• Liaise with internal and external parties in day-to-day operations and incident Management.
• Respond to general IT related queries and liaise with internal departments or third parties until incident closure.
• Investigate and resolve hardware and software problems from internal and external parties.
• Assigning & providing accurate data to next level support teams and escalating when necessary on behalf of users. Ensure that all assigned calls are resolved within SLA or escalated at the appropriate times. Ensure that the Problem call is raised and managed in line with SLA's and KPIs.
• Co-ordinate onboarding and off boarding processes for Employees and System users (including creation, deactivation, resetting passwords and help with login issues)
• Installation, configuration and troubleshooting of hardware, operating systems, and software applications.
• Movement of IT equipment within the office, as needed.
• Ensure the current IT infrastructure fleet remains in compliance with company standards, statutory and security requirements.
• Manage or support IT related projects.

Requirements:

• Diploma or Bachelors' degree in Information Technology or related studies.
• 3 years' relevant experience in an IT service or related field.
• A good understanding of IT Infrastructure principles and hands-on troubleshooting & configuration technical skills across network, server (both Windows and Linux), desktop, virtualization and cloud environments.
• Server patch management, end-point security management
• Experienced in ITIL processes, project tracking and management.
• CCNA / MCSA / ITIL Foundation certification is highly desirable.
• Be able to operate on a rotational shift pattern roaster covering Monday – Friday (Monthly or Bi-Weekly)

Job Description

The successful candidate will join the Application Services (Passenger Servicing System) department in SIA Information Technology Division. He/She will be assigned to assist various Customer Service agile squads, as required, to accelerate new product and feature development.

Key Responsibilities include:

- Initiate design and development of new applications.

- Design and implement Continuous Integration / Continuous Delivery pipelines.

- Design and develop new features for both new and existing applications.

- Deliver and integrate Microservices with web and mobile applications.

- Provide technical input to assist product owners to and refine user stories.

- Create and maintain software documentation, including detailed technical design, low level design and test scripts.

- Write automated unit, feature and regression test suites.

- Ensure code upholds the best practices for security, data protection and reliability.

- Any relevant ad-hoc duties.

Requirements

- Possess a degree in Information Technology or related fields.

- At least 3 years of broad range of software development experience.

- Strong Java experience for server side development, including hands on experience developing and consuming Restful API’s and webservices.

- End to End integration experience of Microservices / webservices with front end systems (websites, mobile etc.).

- Good understanding of agile methodology and design thinking as well as source code control systems and CI/CD pipelines.

- Familiar with programming practices such as Test Driven Development.

- Experience with SQL and relational and non-relational Databases (e.g. Oracle, MySQL, Cassandra).

- Experience with programming languages such as XML, JSON, HTML, HTML5, CSS, JavaScript.

The following will be highly regarded:

- Experience in designing, developing and deploying microservices - Experience in building highly available, performant and scalable clustered services using Docker, Kubernetes or Open Shift.
- Experience in node.js development.
- Experience in deploying with cloud based services and deployments, such as AWS, Azure or Google Cloud.
- Experience with web front end framework such as React, Vue or Angular.
- A proven ability to adapt to new development languages and environments.

To represent Spirax Sarco Pte Ltd as the market leader in steam system design, and in providing expertise, solutions, and sustainability to our customers. To offer professional customer service in developing long-lasting relationships and partnerships; demonstrating our core values of Safety, Collaboration, Customer Focus, Excellence, Respect, and Integrity in our daily work activities.

We are seeking a highly motivated and detail-oriented Sales Engineer to join our team.

Duties & Responsibilities

• Responsible for F&B and General Industry
• Actively pursue new clients and promote Spirax Sarco’s product range to an existing cliental base
• Evaluate customer requirements to map out solutions and recommend and propose steam system services, improvements and upgrades
• Recognize and convey potential areas of opportunity to the marketing and business development team
• Negotiation, closing of sales, and conduct product presentations
• Preparation of tender bids for project quotes with technical and commercial negotiations
• System commissioning with the Service team, if required
• Achieve orders, sales, and profit targets set by the General Manager
• Undertake a business plan for the assigned industrial sector in accordance with set and agreed to KPIs and Company standards
• Maintain customer records and proactively plan customer account activities and objectives through CRM
• KPIs at weekly and monthly intervals or as directed by the General Manager
• Work closely with all supporting departments including Sales & Service Support, Warehouse & Distribution, and Finance departments to achieve the company’s objectives

Qualifications / Experience

• Degree in Engineering or Diploma with relevant work experience. Mechanical Engineering background would be an advantage
• 3 to 5 years experience in the steam or relevant industry
• Proven genuine desire to sell and ability to work towards targets and deadlines
• Demonstrate customer service skills and appropriate business presentation
• Proficient computer skills (i.e. Microsoft Office and Dynamics CRM)
• Strong interpersonal skills, self-motivated and positive work attitude
• Team player
• Possess a valid Class 3 driving license and own vehicle
• Willing to travel for business trip (if needed)
• Suitable candidates with relevant knowledge and experience will be considered for the senior position

CLASS 4 LORRY DRIVER NEEDED

Waterproofing Company

Assisting in the delivery of materials to site and customers.

Pick to and fro of workers from dormitory to worksite.

Ad hoc duties

• 5.5 Days
• Mon - Fri [9am - 6pm], Sat [9am - 3pm]
• $2200 - $3500
• Bugis

Responsibilities:

• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails, phone calls and live chat.
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Promote Web Ordering System to customers

Requirements:

• Minimum 1 year of experience in order processing and handling of customer’s enquiries
• Possess a service-oriented mindset with excellent customer service skills
• Able to work under pressure
• Meticulous and organized
• Immediate availability will be an added advantage

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

Job Responsibilities

• Addressing to customer enquiries by providing quotations, shipments updates and inovice bills
• Coordinating receipt and record of incoming shipments
• Arranging outgoing shipments by booking and liaisng with transport providers/carriers/vendors
• Liaisng with departments making sure operation runs smoothly
• Preparing and filing of shipping documentations
• Ensure shipments are compliance with regulations and requirements
• Develop and maintaion relationships with carriers, cusotms brokers, and other stakeholders to ensure smooth operations
• Ensure documentation is accurate and up-to-date, including bills of lading, commercial invoices, and other necessary papeworks
• Work well with internal stakeholders within the company to ensure seamless logistics solutions for the customers
• Any other adhoc duties assigned

Job Requirements

• With at least 3 years of relevant expereince in the freight forwarding industry
• Diploma in Logistics Managment or relevant studies
• Proficient in MS Office
• Self motivated, able to work in a team and independently
• Posses good communication and written skills

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Senior Software Engineer to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

Project Delivery

• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices
• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits
• Develop unit test package, execute tests & document test results to ensure the quality of the program
• Assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
• Prepare & maintain up-to-date system documentation.
• Analyse functional requirements to translate into application design using established design methodologies and guidelines
• Ensure codes comply with NCS security guidelines

Teamwork

• Work with team lead to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements
• Participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications
• Participate in peer reviews to improve project quality

A little about you:

• Preferably 5-10 years’ experience with substantial project work in software development
• Possess relevant system development / maintenance experience using .Net/Java-related technologies (such as but not limited to C#, ASP.Net, VB.Net, .Net Core, Web API, SQL Server Database, MySQL, HTML, CSS, JavaScript framework, Java GUI frameworks like Swing, SWT, AWT, RESTful Web Services, Struts, Spring, Angular
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
• Strong problem-solving skills and ability to think out of the box
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Customer focused
• Proficient in written and spoken English
• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Able to travel as required

What you might also need to have:

• Knowledge on cloud technologies such as AWS and Microsoft Azure Cloud
• Knowledge or experience in Outsystems
• DevOps knowledge, understanding of major DevOps tools

This position shall be part of the Field Technical Quality and Audit Division

Roles & Responsibilities

• To conduct Quality check for all equipments prior handing over to the Customers or Service Maintenance Division.
• To support, follow-up, liaise and solve all quality technical issues at job site.
• To provide guidance and training for the team.

Job Requirement

• Diploma in Electrical or Electronics Engineering discipline.
• At least minimum 15 years of track record in performing Lift and Escalator Quality check and trobleshooting.
• Good communications (written and verbal) and problem solving skills.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Passion for the high-end environment.
• Assist customers through various delivery channels (via phone, email, and web requests) to meet or exceed client objectives of utilization, brand recognition, and customer loyalty.
• Utilize a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering valuable solutions.
• Utilize multiple complex systems to accurately document and research customer information.
• Provide meaningful and relevant insight to customers regarding the services that can provide for them.
• Gather client and partner feedback to enhance ad products and the customer experience.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 1 year of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Client-centricity, positive mindset, flexibility, adaptability to changes, and strong teamwork are expected qualities.
• Interest in the fashion industry would be an added advantage.
• Excellent verbal and written communication skills in English and the language of the supporting market.
• Comfortable working with computers and multiple systems.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Work Location: Tampines
Work Day: Monday to Friday (8.30am to 5.30pm)

Responsibilities:

• To lead & drive all NPI activities within the plant

• To work & liaise with all relevant parties (internal, suppliers, customers, HQ/factory) on the product introduction include packaging

• Knowledge in creating & modifying BOM structure for assembly process

• Knowledge in SFC (Shop floor control) system & SAP maintenance

• Understanding of Server & Rack assembly process

• Involve in rack packaging design

• To lead/participate in Kaizen activities

• To support production on mass run

• Participate in ISO audit both internally and externally

Requirements:

• Degree/ Diploma in Engineering discipline with at least 3 years of working experience in Manufacturing

• Strong problem-solving skills

• Ability to work with minimal supervision

• Good project management skills.

• A keen eye for details

Compliance with RBA standards

Compensation & Benefits

• Annual Increment
• Performance Incentive Bonus
• Career Progression

For quick reply, please contact me at +65 85878287

Registration Number: R21100938

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Shipping Coordinator, Customer Service & Billing (Team Leader)

- Managing and checking on daily order send via email or EDI by the customer.

- Manage and creating the order and generating the pick slip from WMS or perform system transaction in customer’s system. SAP, Oracle etc.

- Ensure all the orders are shipped on time and transaction are being done correctly to meet the KPI.

- Ensure all orders are handover to warehouse for pick and pack.

- Liaise with internal teams (e.g., warehouse and traffic teams) to ship the orders out on time.

- Liaise with external teams (e.g., Forwarders, couriers).

- Perform daily shipment booking with the forwarders and preparing the AWB in courier services’ system.

- Ensure the information printed on the AWBs are declared correctly. (Shipper, Ship to, Value, Bill to account, Inco term etc.)

- Ensure the permits are booked timely and correctly.

- Follow up on internal and external customer’s request promptly to ensure all the orders are shipping on time.

- Maintain a good relationship with the customer.

- Prepare the necessary reports (daily activity, receiving and shipping) to be submitted to customer as per requirement.

- Follow up on internal and external customer’s request promptly.

Customer Service Leadership:

- Handle customer inquiries, concerns, and escalations promptly and professionally.

- Implement and maintain customer service standards, policies, and procedures.

Billing Management:

- Supervise billing activities, including billing and GST reports.

- Ensure accurate and timely billing, resolving any discrepancies or issues.

- Collaborate with the finance team to reconcile billing records and financial transactions.

Team Leadership:

- Provide guidance, training, and mentorship to the shipping coordination team.

- Foster a positive and collaborative team culture, encouraging teamwork and open communication.

- Monitor team performance, set targets, and conduct regular performance reviews.

Process Improvement:

- Identify opportunities for process improvement within shipping, customer service, and billing functions.

- Implement streamlined processes to enhance efficiency and reduce errors.

- Stay updated on industry best practices and implement relevant improvements.

Cross-Functional Collaboration:

- Collaborate with other departments such as warehousing, procurement, and sales to optimize overall operations.

- Participate in cross-functional meetings and initiatives to enhance collaboration and communication.

Reporting and Analysis:

- Generate regular reports on shipping, customer service, and billing metrics.

- Analyze data to identify trends, areas for improvement, and opportunities for cost savings.

- Present reports to senior management with actionable insights.

Compliance and Quality Assurance:

- Ensure compliance with shipping regulations, customer service standards, and billing accuracy.

- Implement quality assurance measures to maintain high service standards.

- Stay informed about changes in shipping laws, customer service trends, and billing regulations.

Problem Resolution:

- Handle escalated issues, resolve conflicts, and find solutions to challenges within the team or with customers.

- Implement preventive measures to address recurring problems and enhance overall service quality.

Training and Development:

- Conduct regular training sessions for the team to enhance their skills and knowledge.

- Support continuous learning and professional development opportunities for team members.

Performance Monitoring:

- Track and assess key performance indicators (KPIs) for shipping, customer service, and billing.

- Implement strategies to meet or exceed established performance targets.

REQUIREMENT:

- Candidate must possess a minimum Diploma and above.

- Required language(s): English – Read and written.

- At least 3 to 5 Years of working experience in the related field is required.

- Hardworking and independent.

- Team player and able to multi-task.

- With SAP experience.

- All times compliance to the safety and security protocol/SOP of Omni All In (Singapore) Pte. Ltd.

Optional:

- Operating of Material Handling Equipment (MHE) and ESD equipment if required (Internal or External training will be provided).

- Computer Literate – Proficiency in Microsoft Office e.g., Excel, etc.

- WMS, ORACLE (In-house Training provided)

Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

Do you have proven track record in Mainframe Db2 Data administration? Are you an expert when it comes to IBM zOS Db2 Administration and SQL scripting?

We’re looking for an IT Mainframe Data engineer – atrium discovery and dependency mapping to:

• integrate the EDP releases according to the EDP release rollout plan

• perform zOS Db2 SQL Tuning

• maintain the zOS Db2 housekeeping

• analyze discovery results and take corresponding actions

• manage RFC and internally built Db2 database artifacts

• provide reports and KPIs

Your team

You’ll be working in the POD Data Integration and Recovery team in Singapore. Our role is to manage the application change requests, implement all the object changes into the different environments, manage Db2 metadata, attend and support installation to production, IPM in context of zOS Db2 and performance tuning monitoring of Db2 changes and consulting for Db2 physical design. As a Mainframe data engineer, you'll play an important role in change and run the bank including CS Transformation.

Your expertise

• ideally 5 years of experience in a similar role, focusing on IBM zOS Db2 Administration, finance sector background a plus

• great IBM zOS Db2 Administration and SQL Scripting skills

• firm grasp of Mainframe zOS operating systems

• knowledge of infrastructure and dependency data, like server and subsystem application relations

• analytical, logical and enjoy solving problems

fluent in English is required to support local client base

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Description

The successful candidate will join SIA Group's IT Infrastructure team and will be responsible for the following:
• Work closely with internal stakeholders and external vendors to efficiently manage and deliver EUC projects, ensuring successful implementation within defined timelines and budgets.
• Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
• Take ownership of administering, maintaining, and supporting key Microsoft technologies, including Active Directory, Azure AD, Intune, and O365. Ensure these services are operating optimally and securely.
• Lead a team of EUC field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities.
• Oversee the management and administration of end-user devices, such as laptops, smartphones, and tablets, ensuring they are up-to-date, secure, and compliant with organizational standards.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. This will facilitate efficient onboarding and support for end-users.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
• Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the overall IT infrastructure.
• Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
• Provide exceptional customer service and support to internal clients regarding EUC-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.
Note: You could be posted to any subsidiary in SIA Group.

Requirements

•A bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• A minimum of 3 years of experience in an EUC Engineer role or a similar IT support role.
• Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune.
• Strong troubleshooting and problem-solving skills.
• Excellent oral and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Exceptional customer service and interpersonal skills, with a focus on building relationships with internal clients.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage daily operation, roster planning of the team, monthly commission, and incentive submission.
• Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required.
• Ensure efficient communication and escalation of cases across teams/departments/brands.
• Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performance review with stakeholders.
• Responsible for consolidating reports based on pre-determined KPI’s, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders.
• Manage, coach and evaluate team members’ performance (in collaboration with CRC Manager / QA Executive / Trainer) by monitoring quality of calls, e-mails chats, and contacts records to uphold SLA target and client satisfaction.
• Foster team discipline, communication, and morale to strengthen teamwork within the team.
• Assist Clients Relations Centre Manager on other tasks and duties as and when necessary.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage.
• Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position.
• Experience in spearheading client centricity with commercial and sales targets.
• Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude.
• Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, working on weekend and public holidays if required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm

· To attend meeting and handle feedbacks from client, and report to the management;

· Required overtime as and when required;

· Possess at least class 3 driving license;

· Required to work on Sunday;

· To arrange logistic for site operations;

· Managing the workflow of employees, creating team schedules and delegating tasks;

· Assessing the work performance of their employees and identifying areas that need improvement;

· Ensuring that business goals, deadlines and performance standards are met;

· Setting goals for workers and making sure they comply with the company’s plans;

· Communicates with customer on operations and service issues;

· Highlight to Operations Manager for any irregularity;

· Manage inventory accuracy via planned cycle count, monthly inventory reconciliation, inventory analysis and related reports;

· Supervises and monitors employees’ performance to ensure standard practices and proper care of using the equipment, materials and supplies;

· Provide training to staffs;

ROTEC SINGAPORE PTE LTD

Service professional who is looking to grow your career in Field Servicing. You will be based in Singapore and be responsible for commissioning, maintenance and troubleshooting of balancing & moment weighing equipment at our customers’ sites.

Responsibilities in this role:

· Perform on-site installation, calibration, repair, and preventative maintenance.

· Provide technical assistance and other duties assigned by supervisor/engineer.

· Complete required documentation for service activities such as field service, in house balancing, repairs, and calibration reports in a timely manner.

· Follow all company’s field/calibration procedures and protocols diligently.

· Communicate with relevant departments to resolve technical issues and take responsibility for completing all follow-up actions required.

· Carry out in-house demonstration and balancing jobs/samples for customers

· Ensure all in-field activities are carried out safely and following company Environmental Health & Safety (EHS) guidelines and procedures.

Requirements for this role:

· A proven track record of working in a Field Service position plus ability to troubleshoot, test, repair, and service industrial equipment.

· Able to interpret maintenance manuals, schematics, and wiring diagrams.

· Knowledge of PLC & automation will be an added advantage

· Competent in MS Office suite.

· Good written and verbal English skills.

· Ability to work and communicate with multicultural partners.

· Willing to travel within Asia, especially to Johor.

· Able to work independently, keen to learn new skills and be a team player.

· Must possess a valid class 2 and/or 3 driving licenses

We regret to inform that only shortlisted candidates would be notified.