We are seeking a highly organized and experienced Customer Service Manager to oversee all aspects of customer service operations within our Food & Beverage establishment. The ideal candidate will possess exceptional leadership skills, a strong understanding of customer service principles, and a passion for delivering an outstanding guest experience. The Customer Service Manager will play a pivotal role in ensuring customer satisfaction, resolving issues, and driving overall business success.

Role and Responsibilities

Team Leadership

• Recruit, train, and supervise a team of servers, Waitress and other front-of-house staff.
• Provide ongoing coaching and feedback to ensure the team delivers exceptional service.
• Foster a positive and collaborative work environment that promotes teamwork and employee morale.

Customer Experience Management

• Develop and implement strategies to enhance the overall dining experience for guests.
• Monitor customer feedback and implement improvements based on suggestions and complaints.
• Lead by example by providing outstanding customer service and resolving guest issues promptly and effectively.

Operational Efficiency

• Ensure efficient operation of service areas, including dining rooms, bars, and waiting areas.
• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Manage reservations and seating arrangements to optimize dining room capacity and flow.

Quality Control

• Ensure that food and beverages meet quality standards and are presented according to company guidelines.
• Conduct regular inspections of service areas to maintain cleanliness and organization.
• Monitor compliance with health and safety regulations and take corrective action as necessary.

Inventory and Supplies Management

• Oversee inventory levels of dining room supplies, such as utensils, glassware, and linens.
• Place orders for supplies as needed and ensure proper stock rotation.
• Monitor and control costs related to customer service operations.

Qualifications and Education Requirements

• Diploma or Certificate in Business Administration, Management, or a related discipline is often preferred.
• Previous experience in F & B or a related field.
• Excellent communication and interpersonal abilities.
• Previous experience in a customer service management role within the food and beverage industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities.
• Knowledge of food and beverage operations, including service techniques and standards.
• Familiarity with point-of-sale (POS) systems
• Understanding of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as required.

Full Time Bakery Service Crew (44 hours/week)

Responsibilities:

• Interact with customers and provide excellent customer service

• Cashiering

• Simple food preparation

• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations

• Assist in improving processes for efficiency at the café

• Training part time service crew where necessary

Requirements:

• Singaporeans/PRs only with prior F&B service crew experience

• Able to work on weekends/PHs where necessary

• Valid Food Handling Level 1 Certificate required

• Strong leadership skills - able to work independently and in a team setting

• Great interpersonal skills

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Sushi Kyuu By Shunsui is a concept under the Shunsui Group, and a sister restaurant of 6-time Michelin Plate Singapore awardee, Shunsui.

We are looking for a service manager trainee to be on board.

Job Description

- Manage reservations and inquiries

- Take orders and serve customers

- Manage floor supplies and equipment

- Maintain cleanliness of the outlet

Requirements

-Minimum of 2 years experience in F&B outlet

-Very basic knowledge of Japanese cuisine

Job Details

Salary: from $3.600 to $4,600

Working Days: 5 or 6 days per week

Job title: Customer Service Assistant

Location: 6001 BEACH ROAD GOLDEN MILE TOWER SINGAPORE 199589

Working hours: 5pm - 3am

Salary: $3000-6000/month

Description:

1. Build and entrench clients' relationships

2. Provide clients with regular market updates, understanding their financial needs and recommending appropriate wealth management products

3. Handle customers feedback

4. Follow up with customers needs and build good relationship

5. Promote company events

6. Familiar withe company products and increase company revenue

What's in it for you

Proven training structure to guarantee your success

Earn perpetual passive income upon successful sales

Earn perpetual management fee once promoted to manager

Enjoy work life balance

Preference: Full-time job

Job Descriptions

• Oversee and coordinate fine dining service operations during shifts
• Uphold and demonstrate highest standards of Italian fine dining etiquette and service
• Train junior staff in fine dining service techniques and wine knowledge
• Handle sophisticated customer inquiries and special requests with grace
• Assist in wine service and food-wine pairing recommendations
• Maintain immaculate cleanliness and organization of the dining area

Job Requirements

• Excellent communication skills with a refined and professional demeanor
• High energy and positive attitude, with a passion for hospitality
• Strong team leadership skills
• Ability to work in shifts, including weekends
• Knowledge of Italian cuisine, wine, and fine dining service protocols
• Adaptability and quick problem-solving skills in a luxury dining environment

Benefits

• Medical reimbursement annual up to $400, uniforms, staff meals, sales incentives at target (after probation 3 months).

Working Hours

• 5.5 days work week

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Job Description

· Carry out installation, testing, overhauling compressors and troubleshooting / servicing of air-conditioning and refrigeration units and other duties assigned by your superiors

· Carry out your work assignments either independently or with a group of workmen locally and/or overseas

· Update daily Progress Tracking Report to update the company on the job completion status

· Co-ordinate the work activities of the team to ensure completion of tasks within given timeline

· Completion of various daily job and closure reports

· Prepare survey/inspection reports

· Estimate labour and materials for a given RHVAC

· Communicate proactively with client/crew on technical issues, solutions and recommendations

· Coach junior team members to enhance their skills level

· Comply to Safety, Health and Environmental standards at all times

· Comply with all safety rules and regulations at all times

· Any other duties assigned by the HOD or Management as and when necessary

Requirements

· Candidate must possess certification in Refrigeration and Air Conditioning studies or Diploma/Degree in Mechanical Engineering

· At least 2 years’ working experience in marine RHVAC systems

· Has in-depth knowledge of refrigeration cycle theory, line components, circuit flushing, refrigerant recovery, pressure testing and vacuuming

· Has in-depth knowledge of electrical circuit diagram and HVAC Controls (Electrical and PLC)

· Good written and verbal communication and coaching skills

· Good analytical skills

· Able to work long hours under hot and humid conditions due to exigency of work on board vessels and in shipyards

· Team player with positive attitude and willing to learn and teach

· Able to work independently

· Proficient in RHVAC troubleshooting

· Good knowledge in compressor overhauling

We are located at 11A Tech Park Crescent Singapore 637842 (Tuas South).

Requirements:

1. Fluent in english & chinese

2. Fast typing speed on PC.

3. Response message on time

---------------------------------------------------------

1. customer service :

- Reply inquiries rom multiple platforms:

Web chat, Email, Shopee , Lazada , Carousell, Instagram etc.

- Reply inquiry , tracking info, product info, purchase advise, warranty etc

2. Understanding our company products (bicycle components)

- suggest purchase suggestion

3. Able to use Google translate to reply other language inquiries:

- German , spanish, french , italian etc

4. Communicate with team member in english / chinese (prefered),

- reply internal message on time (Wechat , Whatsapp) during working hour.

------------------------------------------------------

Working place:

Work from home allowed.

*First 3 months required training at offce

The Service Solutions Director is responsible for positioning Dynatrace’s Customer Success strategies and increasing sales of Dynatrace’s Professional Services and Support offerings.  This highly dynamic role works closely with the Dynatrace Product Sales Organization through all phases of the sales process and ensures a successful handoff to customer facing post-sales teams.  The Service Solutions Director will build and mature collaborative relationships with the Dynatrace Product Sales Organization, as well as customers, to understand needs and objectives, gain trust, and ultimately position the appropriate post-sales offerings.  There is also a strong need for good partner alignment with co-delivery strategies, partner support strategies, etc.

The goal of this role is to help new and existing Dynatrace customers realize success and maximize value from the Dynatrace platform and accelerate further investment in Dynatrace.  The scope of post sales offerings includes Customer Success, Professional Services, Business Insights services, Education, and Support.

Responsibilities:

• Develops strong, trust-based relationships with product sales and post-sales teams.
• Works with account teams to articulate the portfolio of post-sales offerings based on a prescriptive solution selling approach. 
• Matures the services sale through the opportunity pipeline to completion, including scoping, pricing, contracts, and procurement.
• Understand the Partners’ business and align Dynatrace Post Sales solutions to develop compelling ‘go to market’ propositions
• Develops relationships with Partners and delivers associated success strategies considering partner positioning.
• Delivers a well-orchestrated hand-off to post-sales teams ensuring knowledge captured during the pre-sales process is thoroughly communicated.  Ensures important information such as Customer business and technical objectives, known pain points, key customer milestones and contacts, scope of services, schedule and all presentations and artifacts shared with the customer are known to the teams engaging to deliver on the post-sales offerings.
• Delivers post-sales offering and positioning enablement to the product sales organization
• Participates in RFP responses to customers addressing post-sales topics
• Tracks and owns service sales forecast, pipeline, and opportunity hygiene.  Reporting on a frequent basis to track both productivity and performance.
• Identifies opportunities and collaborates with the global team to optimize and automate as much manual process as possible when selling service solutions
• Works collaboratively with Dynatrace Services Portfolio GTM, Post Sales Marketing and Enablement teams.  Provides input based on customer feedback and market trends which validates and consistently looks to improve post-sales offering positioning
• Provides unique skills and perspectives to cross-train team member peers
• Tracks and reviews regional post-sales revenue targets

Travel Requirements

• Occasional travel to client locations, Dynatrace offices and Dynatrace events may be required

TO ASSIST IN THE CS DEPT REPORTING TO TEAM MANAGER

MUST BE SELF MOVITATED AND ABLE TO WORK INDEPENDENTLY

MUST HAVE THE PASSION IN LEARNING AND TO ACCEPT THIS TASK

SOME KNOWLEDGE IN AIR AND SEA LOGISTICS IS AN ADVANTAGE

TO HANDLE ALL BOOKINGS FOR BOTH AIR AND SEA

TO LIAISE WITH AIR AND SEA CARRIERS

TO LIAISE WITH CUSTOMERS

TO HANDLE ALL SEA DOCUMENTATION WORK LIKE BOOKINGS, BL ETC

MINIMUM GCE ‘O’ LEVEL

ABLE TO WRITE AND SPEAK GOOD ENGLISH

ABLE TO USE AND HANDLE MICROSOFT OFFICE AND ALL EMAILS

RESIDING AT THE EAST ZONE LIKE TAMPINES, BEDOK, PASIR RIS, HOUGANG AND SENGKANG

5 DAYS – WEEK FROM 0900 TO 1800 HOURS

BUS SERVICE: 9 FROM BEDOK INTERCHANGE, 19 FROM TAMPINES INTERCHANGE AND 89 FROM HOUGANG/SENGKANG VIA PASIR RIS INTERCHANGE

Duties and Responsibilities:

a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.

b) Secure good relationship with customers.

c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.

d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.

e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.

f) Reply to customers’ queries and quotations.

g) Review of customer’s sales and repair orders.

h) Process and acknowledged customers’ orders.

i) Issuing Invoice for completed sales and repair orders.

j) Provide shipping details to customers.

k) Handling of warranty claims.

l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.

m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer’s expectations.

n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.

o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.

p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

r) Any other duties assigned.

Experience and Qualifications:

a) Degree holder in engineering or business administration with 2-3 years or Diploma/O Level with 5 years in a commercial, business or sales & marketing role in the Aerospace industry can be consider

b) Well-versed in ERP software, preferably SAP B1.

c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)

d) Excellent interpersonal and communication skills, able to interact with people of all levels

e) Good commercial knowledge of the aviation industry.

f) Customers’ centric with passion to provide solutions

g) A team player- capable of interacting with internal and external (customers) stakeholders.

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Responsibilities:

• Perform routine maintenance and repairs on heavy-duty construction machinery such as Komatsu, Caterpillar, and gensets to ensure optimal performance.
• Diagnose and troubleshoot mechanical, electrical, and hydraulic issues in machinery and equipment.
• Maintain detailed records of maintenance and repair activities, ensuring compliance with company standards and regulations.
• Provide technical support and training to machine operators for proper use and maintenance of equipment.
• Assist in generating maintenance reports and updates using basic IT tools to support management reporting.
• Coordinate with the logistics and operations teams to schedule maintenance activities and ensure minimal disruption to operations (negotiable).
• Ensure adherence to safety and compliance protocols during all maintenance activities.

Requirements:

• Proven maintenance experience or a strong machinery engineering background in excavators, forklifts, gensets, and other heavy-duty construction machinery (e.g., Komatsu, Caterpillar).
• Basic IT knowledge to assist in management reporting.
• Positive work attitude with strong problem-solving skills and people management capabilities.
• Nice-to-have (negotiable):
• Knowledge of logistics and operations processes.
• Possession of a valid Class 3 Driving License.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Handle Shipment – process documentation, manifest, invoices, cost capturing
• Coordinate with airlines and co-loaders to arrange for space booking
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
• Liaison and Attending to Customs, Agents, and Government Authorities enquires
• Ensure full compliance with customs and airport regulations
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Support the Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the warehouse.
• Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.

Requirements:

• Experience in freight forwarding will be an added advantage
• Possess sound knowledge of permit declaration would be an added advantage
• Knowledge of CCN/ Customs Regulations will be an added advantage
• Must be able to work towards deadlines and according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
• Team player and able to work independently with minimal supervision
• Applicants should have full working rights in Singapore

Duties of Service Crew

• Provide excellent customer service experience.
• Maintain the stock service areas with supplies such as condiments and tableware’s
• Assist in making hot and cold beverages
• Assist in serving food and beverage to guest
• Assist in Packing food orders in Kitchen for both dine in, online & takeaway orders
• Assist in Taking Order
• Assist in Seating guest
• Assist in keeping the restaurant clean at all times
• Assist in clearing tables , sweeping , mopping etc
• Provide menu recommendations appropriately
• Attend to customers’ needs promptly and professionally
• Adhere to personal & food safety procedures
• Maintain cleanliness and the hygiene of the restaurant
• Perform any other duties assigned by Manager

WHO WE ARE:

PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:

The Senior DevOps Engineer will maintain and support Cloud Infrastructure and apply DevOps practices and solutions. The person will also implement Cloud-related and DevOps technologies such as AWS/Azure/Kubernetes. Senior DevOps Engineer will be expected to conduct workshops with client to identify their challenges, come up with transformation roadmap and deliver technical solutions while coaching delivery teams on DevOps best practices.

YOUR RESPONSIBILITIES:

• Provide customers with reliable solutions
• Configure, maintain, and support the infrastructure both Cloud and On-Premises.
• Install, maintain, and support the various CI/CD, security and testing related tools
• Develop multi-stage CI/CD pipelines to enable faster and frequent releases to production; help delivery teams automate their build and deployment to cloud
• In some cases, act as a system administrator on different operating systems
• Document, and share knowledge on developed DevSecOps solutions
• Collaborate with clients and other PALO IT teams to understand client requirements, design comprehensive end-to-end approach, and implement DevOps solutions that meet client’s needs.

WHO YOU ARE:

• Strong Unix / Linux / Bash knowledge
• Deep understanding of cloud computing, e.g. technologies, deployment, costing, HA/DR, etc
• You should be able to coach delivery teams on DevOps principles, e.g. CI/CD, test automation, release automation etc. and engineering practices, e.g. TDD, BDD
• Well versed with at least one of the public, private or hybrid cloud platforms such as AWS, Azure, OpenShift, Google Cloud (GCP)
• Strong exposure on container technologies (eg: Docker, Podman, Kubernetes, AWS EKS, AKS, Openshift etc..)
• Hands-on experience with automation and infrastructure-as-code using various tools including Terraform, Pulumi, AWS CFN, ARM etc
• Experience with developing and implementing processes to handle releases from development to operations while respecting internal rules, and offering solutions for rollback etc
• Hand-on experience in designing , developing and migrating CI/CD pipelines (eg: Github Actions, Azure DevOps Pipelines etc..)
• You have a good understanding of microservice and event-driven architectures and DevSecOps practices which support relatively complex distributed systems
• Good understanding of monitoring and hands-on experience of setting up and configuring monitoring tools (e.g. ELK, Prometheus, Grafana and Splunk)
• Good to have strong RDBMS and NoSQL skill in deploying and fine-tuning such as MySQL, Oracle, Elasticsearch.
• Overall, 6-10 years of experience in platform automation, applying various DevOps principles.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

About the Job

The Quality Department plays a very important role in Cyrus in maintaining the quality management system and driving quality improvements to deliver high quality products for our customers. You will be working closely with the Assistant Quality Manager on Quality Management System (QMS) and suppliers’ management.

Your key responsibilities are as follows:

- Maintain updated and accurate documents and records on ISO 9001, 14001 and 13485 system (includes Quality Manual, Procedures, Work Instructions, Forms, etc.) to ensure system compliance and ready for Management Review.

- Plan and conduct internal and external audits to ensure readiness of all sections for third party certification body, management review and customer audits.

- Coordinate with internal stakeholders to participate in customer or supplier audits for compliance

- Review audit findings and develop action plans to drive continuous improvements.

- Generate and review quality reports on suppliers’ performance and work with suppliers to address non-conforming materials, and drive for continuous improvement.

- Issue and follow up on Supplier Corrective Action Request (SCAR) to suppliers, monitor and review SCAR effectiveness for timely closure.

- Support the qualification of new suppliers to maintain a healthy pipeline of qualified suppliers to meet Cyrus production requirements.

- Maintain and conduct regular review of calibration and preventive maintenance for equipment.

- Responsible for quality issues arising from production and customer feedback, and collaborate with the production team to address internal process issues and implement corrective actions to resolve customer complaints with proper documentation.

- Responsible for timely closure of Corrective and Preventive Actions (CAPA), non-conformance investigation report and customer complaints and, publish reports on quality performance.

- Lead the Material Review Board (MRB) meeting involving members from production, engineering and quality departments to conduct root cause analysis, address quality issues, implement corrective actions and review its effectiveness.

- Lead the team of QC inspectors in the inspection of parts for conformity in accordance with relevant drawing requirements.

Your areas of knowledge and expertise that matter most for this role:

· Diploma in quality management / Engineering / Manufacturing or related field

· Minimum 3 to 5 years of relevant working experience in handling audits and ISO documentation in manufacturing industries.

· Knowledge in Supplier Management

· Knowledge of quality Management Standards such as ISO 9001, 14001, 13485 and ISO 22301.

· Knowledge in Potential Failure Mode Effect Analysis (PFMEA), Control Plans .and Gage Repeatability & Reproducibility (GR&R)

· Familiar with 8D and 5W problem solving methodology.

· Good communication and presentation skills

· Organized and detail oriented.

· Positive attitude with ability to multi task.

· Independent, takes initiatives and able to work with minimum supervision.

· Good team player with good initiatives and ability to work independently.

1. A Degree in Mechanical Engineering or Electrical Engineering from recognised universities.
2. At least five (5) years of practical working experience in the related field in building construction projects.
3. Report to Technical Manager, and assist in managing, planning and coordinating mechanical engineering or electrical engineering to meet time, cost and quality objectives.
4. Coordinate design and/or detailing with consultants, develop shopdrawings, review of submissions from subcontractors and liaise with other work disciplines.
5. Proficient in REVIT and AUTOCAD software applications.
6. Positive attitude, self-motivated, initiative and responsible.
7. Good communication and interpersonal skills.
8. Able to work independently.
9. Candidates with more than eight (8) years of relevant experience may be considered for senior positions.
10. Remuneration shall commensurate with qualifications and experience. Basic salary: $3,500 to $6,000, plus allowances.

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

In this position you will join our Singapore Buildings business, where you will play an integral part in a team of highly skilled specialists that ‘bring ideas to life’ for our clients across all types of building and infrastructure projects.

We know the work we do is vital in assisting our world’s economic development and, it’s the technical expertise and the depth of knowledge of our people that really sets us apart. Here are the key things you will do to ‘bring ideas to life’.

• Taking responsibility for projects from initial design, through to construction and final review.
• Working in collaboration with other design disciplines, locally and regionally to ensure the integrity of the overall design.
• Managing projects or project components, budgets, schedules, quality assurance and client feedback and ensuring effective communication of any changes/modifications.
• Assisting in workload management and resource forecasting and involved in preparation of proposal documentation.
• Reviewing and ensuring compliance, including drawings, reports, specifications, survey, access, and preparation of appraisals.
• Building and maintaining effective relationships with clients, recognizing, and developing potential business opportunities.

We know today’s complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.

What can you bring to the team?

Firstly, you will share our genuine passion for re-imagining engineering and be someone that actively pursues continuous learning to help shape the future. You will also need the following:

• A Bachelor’s Degree in Mechanical Engineering, with minimally 3 to 4 years of relevant experience in Buildings Mechanical Design.
• Strong project management skills with ability to lead project team members on technical delivery. Excellent presentation, verbal, and written communication skills.
• Sufficient experience to demonstrate intermediate to advanced knowledge of relevant engineering codes, standards, and practices.
• Organised approach and ability to accept increased responsibility and produce accurate and detailed work.
• High level of computer literacy and exposure to BIM / Revit will be highly desired, with advanced problem-solving skills through investigation and analysis.

Our Aurecon Attributes define our way of being – they are a collection of qualities that makes us who we are. Individually and collectively, they unleash the true power of Aurecon, they make us stand out from the crowd and are critical to our success. We don’t expect you to have all eight of the attributes, but one that is unique to you. To find out what your key attribute is, take the test here.

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About Us

Headquartered in Australia, Aurecon is one of the leading international engineering, design and advisory company that brings vital engineering experience, technical capabilities, and design expertise to an extensive range of markets.

Over the last 85 years, our team of more than 7,000+ experts located in 11 locations across the globe have collaborated with our clients and partners to reimagine, shape and engineer clever, innovative and sustainable solutions to solve some of the world’s most complex challenges.

In Asia, where the region is undergoing rapid transformation in areas of sustainability, digital and infrastructure, we lead by being innovative, flexible and nimble. We embrace design-led thinking – an approach that is guided by digital engineering, the user experience and sustainability – ensuring that the work we do is future ready and leaves a legacy for the next generation.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

Job Descriptions:

• Manage and work with project team to assigned project(s).
• Perform engineering duties such as engineering calculations, planning, tender, estimates, costing, taking off measurement. Preparation/Evaluations as part of the engineering project team.
• Prepare tender document and tender drawings for tender.
• Design and engineering of Mechanical and Electrical Services for Building Services.
• Liaise and coordinate with architect, other consultants, owners and contractors in development and implementation of the project until completion.
• Liaison with clients, project managers, consultants, contractors, and other stakeholders who are handling the project matters.
• Attending site progress meeting and site technical issues.
• Work with other engineers and designers to complete assigned work within deadlines.
• Conduct testing and commissioning of Mechanical and Electrical System.
• Ensure compliance with ISO Quality Procedure and Occupational Health and Safety.
• Any other scope of work assigned by the Senior Project Manager / Project Director.

Requirement:

• Relevant degree in Mechanical Engineering and recognized by PEB, Singapore.
• Develop, design through establishing, design briefs, design reports, calculations, schematics, schedules, specifications
• Tendering and Estimation is a must
• Having experience working with Electrical, Fire Protection & Solar Projects would be an added advantage
• Candidates from the same industry will be highly preferred
• Only Singaporean may apply

Job Descriptions:

• Manage and work with project team to assigned project(s).
• Perform engineering duties such as engineering calculations, planning, tender, estimates, costing, taking off measurement. Preparation/Evaluations as part of the engineering project team.
• Prepare tender document and tender drawings for tender.
• Base on drawing Estimating material, labour, or construction costs for budget preparation.
• Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.
• Liaise and coordinate with architect, other consultants, owners and contractors in development and implementation of the project until completion.
• Liaison with clients, project managers, consultants, contractors, and other stakeholders who are handling the project matters.
• Attending site progress meeting and site technical issues.
• Work with other engineers and designers to complete assigned work within deadlines.
• Conduct testing and commissioning of Mechanical and Electrical System.
• Ensure compliance with ISO Quality Procedure and Occupational Health and Safety.
• Comply with all rules and regulations related to safety & COP.
• Any other scope of work assigned by the Senior Project Manager / Project Director.

Requirement:

• Degree in Electrical Engineering or related field
• Develop, design through establishing, design briefs, design reports, calculations, schematics, schedules, specifications
• Tendering and Estimation is a must
• Having experience working with Electrical, Fire Protection & Solar Projects would be an added advantage
• Registered LEW would be an added advantage
• Understanding of electrical engineering codes and safety standards
• Candidates from the same industry will be highly preferred
• Only Singaporean may apply

ABOUT US

LawNet Technology Services (LTS) is the technology company behind LawNet, Singapore’s leading portal for legal research, information and transactions. An indispensable tool for the legal community since 1990, LawNet is subscribed by a majority of Singapore lawyers and is also accessible by anyone outside the profession. Users can conduct research on Singapore primary legal materials (Singapore Law Reports, unreported judgments and legislation) and secondary materials (such as Parliamentary reports, legal news, textbooks and journals). LawNet continues to enhance its services and content while maintaining its affordable and highly competitive subscription rates, making it an essential resource for the legal community.

LTS is a wholly owned subsidiary of the Singapore Academy of Law (SAL), a promotion and development agency for Singapore’s legal industry. In addition to running LawNet, LTS manages the technology driving SAL’s support services for Singapore’s legal industry and statutory functions such as stakeholding services and appointment of Senior Counsel, Commissioners for Oaths and Notaries Public.

Led by a Board of Directors who understands both the capabilities of technology and the needs of the legal profession, LTS continues to develop bold and innovative products and services that will better serve the needs of the legal community.

POSITION
NLP Engineer

REPORTING STRUCTURE

The NLP Engineer will report to the Senior AI Solutions Architect of LawNet Technology Services (LTS).

ABOUT THE ROLE
As an NLP Engineer at LTS, you will play a crucial role in developing and enhancing our AI-driven products and services. We're seeking a skilled Data/NLP Engineer to join our team to develop and drive a data strategy to optimise model performance and manage the data pipelines for training and evaluating our custom LLMs.

RESPONSIBILITIES

• Work closely with domain experts to understand data sources, formats and structure.
• Collaborate with Machine Learning Engineers and MLOps Engineers to understand data requirements for LLM training and inference.
• Engage in data engineering tasks, including data collection, preprocessing, quality control and augmentation to ensure high-quality datasets for model training.
• Develop from scratch and fine-tune both traditional NLP and LLM models on LTS cloud infrastructure, optimizing for safety and performance (measurable via benchmarks)
• Collaborate with domain experts and carry out independent research to optimise and develop product evaluation suites to measure model and product performance.
• Explore and implement techniques for mitigating bias and ensuring fairness within the training data for the LLM.
• Lead in the development and implementation of strategies for data augmentation improve LLM performance.
• Collaborate with AI and MLOps Engineers to integrate NLP models into automated pipelines.
• Stay abreast of the latest NLP techniques and methodologies, experimenting with new models and approaches to maintain our competitive edge.
• Conduct rigorous testing and validation of NLP models to ensure robustness and reliability.
• Document and present model development processes, results, and insights to both technical and non-technical stakeholders.

SKILLS & QUALIFICATIONS

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Linguistics, or a related field.
• Proven experience in NLP or related areas, with a strong portfolio of projects demonstrating expertise in data engineering and model training/finetuning.
• Solid understanding of machine learning algorithms, language modeling, and their applications.
• Proficiency in programming languages such as Python, and experience with NLP libraries (e.g., NLTK, spaCy, Hugging Face).
• Experience with cloud computing platforms and services, and the ability to deploy and manage large models in a cloud environment.
• Strong problem-solving skills, with a creative and analytical approach to tackling complex challenges.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

The level of offer and appointment designation will commensurate with applicants’ relevant experience and track records. Successful candidate will be offered a 2-year contract in the first instance.

Please provide your resume, including details of your currently monthly salary, total annual compensation package, and salary expectations.

Position Overview:

We are seeking an Integration Specialist with a strong background in communication protocols, programming expertise, and system troubleshooting to join our dynamic team. The ideal candidate will ensure seamless system integration, troubleshoot technical issues efficiently, and contribute to our mission of delivering robust integration solutions.

Key Responsibilities:

Protocol Expertise:

· Implement and manage integrations using protocols like HTTP, HTTPS, FTP, SFTP, and AS2.

· Configure secure and reliable data transfers between systems.

Programming and Development:

· Develop and maintain integration solutions using Java.

· Debug and optimize existing code to enhance system performance.

Linux Operations:

· Utilize Linux operating system for application deployment and management.

· Execute Linux commands to monitor, troubleshoot, and resolve system issues

Troubleshooting and Support:

· Diagnose and resolve integration-related issues promptly.

· Collaborate with cross-functional teams to ensure minimal downtime.

Documentation:

· Create and maintain comprehensive documentation for system integrations, configurations, and troubleshooting guides.

Required Qualifications:

· Strong understanding of integration protocols: HTTP/HTTPS, FTP/SFTP, AS2, etc.

· Proficient programming skills in Java.

· Hands-on experience with the Linux operating system and command-line tools.

· Proven ability to troubleshoot and resolve complex integration issues effectively.

· Excellent problem-solving and analytical skills.

1. A Degree in Mechanical Engineering or Electrical Engineering from recognised universities.
2. At least five (5) years of practical working experience in the related field in building construction projects.
3. Report to Technical Manager, and assist in managing, planning and coordinating mechanical engineering or electrical engineering to meet time, cost and quality objectives.
4. Coordinate design and/or detailing with consultants, develop shopdrawings, review of submissions from subcontractors and liaise with other work disciplines.
5. Proficient in REVIT and AUTOCAD software applications.
6. Positive attitude, self-motivated, initiative and responsible.
7. Good communication and interpersonal skills.
8. Able to work independently.
9. Candidates with more than eight (8) years of relevant experience may be considered for senior positions.
10. Remuneration shall commensurate with qualifications and experience. Basic salary: $3,500 to $6,000, plus allowances.