As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic's operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic's operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Floor Manager ( & Service Crew)

- Consistently perform all service floor duties from greeting customers, taking orders, cashiering to housekeeping

- Maintain high service standards at all times, especially during busy periods

- Able to communicate with customers and various departments to deliver an excellent service experience

- Responsible for opening, operating and closing of shifts and perform daily operational tasks according to roster

- Able to perform all floor opening and closing duties, and service duties according to company's SOPs

- Well-equipped with knowledge of menu offerings and offer suggestions when guests make request or enquiry

- Confident in communications with colleagues across all departments and with customers

- Assist in ad hoc duties as and when job requires

Roles & Responsibilities

· Handle daily operation.

· Cashiering Duties

· Prepare and cook menu items.

. Wash and maintain the good condition of kitchen equipment

· Inspect and ensure kitchen area is clean and meet hygiene standards

. Manage inventory

. Liaise with vendor

. Overall in-charge of staff and operation.

. Ensure adequate service is provided to the consumer

Job Requirement:

· Have at least 1 year of experience in the foodservice sector

. Have prior experience in mass ordering

. Able to follow recipes to create food as instructed

· Excellent leadership and decision-making skills.

· Team player

. Able to within long working hours

· Required to work 6 days a week.

· Able to work on public holidays.

· Able to work on off day if needed.

Your role as Hardware Engineer/Assistant Hardware Engineer (Electronics Circuit Design) will be supporting Product Development team.

Responsibilities:

• Circuit design & troubleshooting of ARM-based in-house design SBC with unique input/output interfaces Involved in the complete product life cycle

• Feasibility study on new implementation through circuit design, components selection, prototyping, integration and test

• Preparation of production documentation, working instructions, design of simple test jig, strategize and define system test plan base on product requirement and design specifications

Requirements:

• Strong interest in product design, with good design quality mindset

• Diploma/Bachelor Degree in Electrical & Electronic Engineering

• Able to work in a multi-discipline project team

• Minimum 1 year electronic product design experience

• Fresh-graduate is welcome

Job Responsibilities

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Perform thorough regression testing when bugs are resolved
• Stay up-to-date with new testing tools and test strategies
• Coordinate with R&D team for smooth SIT/UAT
• Issue Non-Conforming material report and review with R&D

Requirements:

• Bachelor’s degree in Electronic & Electrical Engineering with 5 years of working experience in quality engineering or manufacturing
• Strong analytical and problem-solving skills and experience with quality assurance methods and tools
• Certified internal/lead auditor in ISO 9001, ISO 14001
• work effectively within a team environment

• Managing and motivating a team of cleaning staff
• Conduct stock management of consumables and spares
• Ensure employees are properly trained and equipped to perform their role
• Deploy and train staff on the use of latest cleaning technology while providing instructions and supervision where necessary
• Certify that equipment is safe to use and in good working condition
• Oversee all escalations and performance management developments
• Supervise performance of cleaning team
• Conduct safety briefings and toolbox talks
• Collaborate with clients to ensure there are no problems on site
• Keep close interaction, communication, and coordination with the Front Office and other departments
• Support in maintaining a highly trained and motivated staff that constantly strives for excellence in cleanliness and service
• Proficiently clean clients’ homes to meet both company and client standards
• Supervise all employee work on assigned site, to make sure it meets the company and client standards

• Managing and motivating a team of cleaning staff
• Conduct stock management of consumables and spares
• Ensure employees are properly trained and equipped to perform their role
• Deploy and train staff on the use of latest cleaning technology while providing instructions and supervision where necessary
• Certify that equipment is safe to use and in good working condition
• Oversee all escalations and performance management developments
• Supervise performance of cleaning team
• Conduct safety briefings and toolbox talks
• Collaborate with clients to ensure there are no problems on site
• Keep close interaction, communication, and coordination with the Front Office and other departments
• Support in maintaining a highly trained and motivated staff that constantly strives for excellence in cleanliness and service
• Proficiently clean clients’ homes to meet both company and client standards
• Supervise all employee work on assigned site, to make sure it meets the company and client standards

Our client, a well-established MNC is seeking for a Customer Service Executive ( Frontline ) - MNC/Luxury brand - Up To $ 5,000.00 + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma or Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 3 to 5 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Airline, Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 5,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

• Project Management & Supervision
• Assist project Manager / Senior Project Engineer on design and site
• Coordination, Testing and Commissiong, Handover Documentation
• ITE, Diploma or Degree in Mechanical, Electrical or equivalent
• 1-2 yrs of working experience in the related field
• Fresh graduates are welcome to apply

Position: Reporting to Supply Chain Manager

Key Responsibilities:

• BOM Costing Consolidation: Consolidate Bill of Material (BOM) costs within a specific time period.
• Alternate Component Proposals: Propose alternate component manufacturer parts (MPN) on BOM.
• SAP Data Maintenance: Ensure data integrity and accuracy in the SAP system.
• Supplier Coordination: Negotiate, escalate issues, and coordinate with suppliers on cost and lead time.
• Logistics Monitoring: Monitor and coordinate the logistics of components and materials.
• Stock Management: Conduct stocktaking, re-packing, and labeling of received components and materials.
• Quality Liaison: Handle Return Material Authorisation and quality rejects with suppliers.
• Inventory Maintenance: Maintain the office’s material holding and inventory storage area.
• Supplier Relationship Management: Manage relationships with suppliers on all commercial issues.

Requirements:

• Educational Background: Diploma in Electrical / Electronic Engineering or relevant field.
• Experience: Preferably 1-2 years of experience in sales, customer service, or supply chain within EMS/CM sectors.
• Market Knowledge: Good knowledge of the EMS electronic market and competitors is an added advantage.
• Technical Skills: Familiarity with SAP is an added advantage.

Reports To: Senior Business Development Manager

Job Description:

• Sales Targets: Achieve or exceed sales revenue, gross profit margin, and account receivable targets.
• Market Analysis: Evaluate customer research, demand, satisfaction, market conditions, competitor data, and pricing strategies. Implement effective sales and marketing plans.
• Value Proposition: Establish and communicate the unique value proposition of the company’s products and services.
• Relationship Management: Develop and nurture strong relationships and networks with top-tier customers and suppliers.
• Contract Negotiation: Negotiate contracts with customers and suppliers to establish long-term commitments and partnerships.
• Forecasting: Participate in the annual sales budgeting and forecasting process.

Requirements:

• Education: Degree or Diploma in Electrical/Electronic Engineering or a related field.
• Experience: Minimum of 2-3 years of sales experience in Electronic Manufacturing Services (EMS) or a related industry. Candidates with 4-5 years of experience may be considered for a senior position.
• Industry Knowledge: Good knowledge of the EMS electronic market and competitors is advantageous.
• Technical Skills: Understanding of IPC-6012, IPC-600, and IPC-610 standards is a plus.

As a Patient Service Associate in Urgent Care Centre or Ward, staff will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers/ patients. The key aim of the role is to provide excellent patient care and satisfaction, and to contribute to the smooth operations of the hospital.

Duties & Responsibilities

• Ensure department’s operational readiness. Ensure that workstations are always kept tidy and clean. Ensure sufficient stationery stock is maintained in the department.
• Assist with smooth patient journey including:
• Registration of patients, and updating of NOK contacts
• Attending to and managing patients’ enquiries
• Assisting with admission process, which includes financial counselling and monitoring of bed request status.
• Handle admission, discharging and/or transferring of patients which includes system discharge, scheduling of appointments, payment collection and maintaining proper personal records of patients without compromising any data and safety breaches.
• Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
• Ensuring accurate and timely registration and promote the usage of self-help kiosk.
• Provide administrative assistance in the daily operations and department events.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents when requested.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 2 or 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singaporean and Singapore PRs may apply.

About our client: Our client is a leading global specialty chemicals manufacturer.

*Please note that this role will be based in Jurong Island (live plant environment).

About the role:

• Management of annual/specific Project and Maintenance activities/budgets (both Mechanical and E&I) throughout the fiscal year to achieve department goals.
• Ensuring that the relevant maintenance strategies, as well as industry best practices, are applied to the activities for maintenance and modifications in the plant to achieve reliability and availability of plant equipment of the highest level.
• Ensures all plant and equipment is maintained to the highest level of safety for work to avoid lost time accidents, with immediate response and thorough investigations and corrective actions for all hazardous occurrences and accidents.
• Ensure all Mechanical and E&I maintenance activities are carried out by the Company’s HSEQ Standards, statutory requirements, Company Maintenance & Management System and best industry maintenance practices.
• Ensuring that there are adequate procedures and systems put in place for maintenance activities conducted within the process plant.
• Oversee all facilities planning and operations/functions including the maintenance, modification control of equipment, space allocation, move and construction.
• Works with counterparts in parent and subsidiary companies on technology transfers to raise maintenance performance standards.
• Line management responsibility for Maintenance team members.
• Approval of all work requests for equipment maintenance and modifications related to improvements and safety of process and plant.
• Approval of requisition for new equipment and maintenance spares.
• Approval of Contractors’ daily timesheets.
• Approval of the daily maintenance activities and modifications in the plant.
• Approval of grade change maintenance activities, in consultation with the production department
• Planning and managing the shutdown maintenance.
• Provide training needs of Maintenance team members to ensure that they have the necessary skills and competencies to carry out their work in an efficient manner.
• Assessment and review of in-house contractors’ performance and the contract.
• Undertakes special assignments or projects as directed by the Manufacturing Director.

About you:

• Degree holding in Electrical / Instrument / Mechanical Engineering, with 10 - 15 years of work experience in plant maintenance.
• Experiences in the chemical industry in Singapore as a Manager or Assistant manager.
• Experiences and knowledge about maintenance of mechanical rotating equipment and static facilities.
• Experiences as E&I Process/Maintenance Engineer at a chemical plant or manufacturing facility.
• Better to have knowledge about and to be familiar with high voltage power supply/MCC, control panel and/or DCS design and system to manage establishment.

*Only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No R1325507

We are looking for a Civil and Structural engineer who has a strong interest in design and who is keen to learn and grow with a dynamic team. We welcome highly enthusiastic individuals who are energetic and flexible. Successful candidate will have the opportunity to work with a committed team of professionals to develop himself/herself and at the same time enhance the strength of the company.

Preferred Attributes:

• Honors Degree in Civil and Structural Engineering
• Masters Degree in Civil and Structural Engineering is a plus
• Interest in structural design and analysis
• Good attitude and communication skills

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Dhoby Ghaut

Working hours: 8.30am – 6.00pm (Monday to Thursday), 8.30am - 5.30pm (Friday)

Salary: up to $2,990 per month

Contract duration: 3 months

Job Description:

• Attend to feedback and enquiries from members of public received from the organization’s channels such as emails, online feedback system, and calls
• Provide interim replies to cases received
• Work closely with relevant policy divisions and other public agencies to resolve issues raised by members of public
• Monitor progress of cases to ensure they are closed within required service standards
• Assist in collating data and providing analysis on cases received by the organization for quarterly reports

Job Requirements:

• Only Singaporean.
• Minimum Diploma in any related discipline.
• Prior experience in customer service, is preferred.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.

Job Description

• Greet and meet every customers in the most friendly manner
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Provide best effort general advice to customer in a timely and professional manner
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Assist schedule customers for professional car care services
• To ensure daily service level achievement, monitor customer’s waiting time, look out for body language etc.
• Assist in generating daily, weekly and monthly reports as and when required
• Hand over vehicle to customers with basic work explanation.

Job Requirements

• Minimum Diploma holders and above
• Able to work under pressure and fast-pace environment
• Preferably 2 years in Customer Service industry or 2 years in Call Centre support
• Good Customer Service skills
• Good Communication skills

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

Responsibilities:

• Welcoming customers upon entrance
• Acting as the point of reference for guests who need assistance or information
• Understanding customer’s needs and directing them to sales consultant or service advisor
• Answer the phone and make appointments, take and distribute messages or mail, and redirect calls
• Generate showroom reports and maintain leads database
• Provide support to marketing activities and events
• Ensure the showroom is in pristine condition
• Any other tasks assigned by the superior
• Respond to complaints and find the appropriate solution

Requirements:

• Preferably with at least NITEC in Service Skills or relevant discipline
• At least 2 years of experience as a concierge or customer service ambassador
• Candidates with Automotive industry experience is preferred

Job Summary:

We are searching for a highly skilled DevOps Engineer to join our growing team. In this role, you will play a critical role in driving application modernization and cloud adoption initiatives. The ideal candidate possesses a strong background in DevOps practices, cloud technologies, and a passion for automation.

Responsibilities:

• Design, implement, and maintain CI/CD pipelines for efficient software delivery.
• Collaborate with development and operations teams to automate infrastructure provisioning and management.
• Implement and manage cloud infrastructure on platforms like AWS and Azure.
• Migrate and modernize legacy applications to cloud-native architectures.
• Implement and manage containerization strategies (Docker, Kubernetes).
• Implement infrastructure as code (IaC) practices using tools like Terraform or Ansible.
• Monitor system performance and troubleshoot issues.
• Collaborate with data engineering teams to implement data pipelines and big data solutions.
• Stay up to date with the latest DevOps trends and technologies.
• Collaborate with the sales team to understand customer requirements, challenges, and business goals.
• Conduct technical proof-of-concepts (POCs) to demonstrate solution feasibility, value proposition, and performance optimization.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum 5+ years of experience as a DevOps engineer or similar role.
• Proven experience in DevOps engineering with a strong focus on automation and cloud technologies.
• Proficiency in scripting languages (Python, Bash, PowerShell).
• Hands-on experience with CI/CD tools (Jenkins, GitLab CI/CD, etc.).
• Strong understanding of containerization technologies (Docker, Kubernetes).
• Experience with cloud platforms (AWS, Azure).
• Knowledge of infrastructure as code tools (Terraform, Ansible).
• Experience with monitoring and logging tools (Prometheus, Grafana, ELK Stack).
• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration skills.
• Experience with AI/ML and big data technologies is a plus.
• Presales experience is a plus.

Responsibilities

• Understand and analyze customers’ requirements to design the enterprise technical solutions which meet customers’ needs.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Support service continuity measures i.e., backup/restore procedures & disaster recovery plan.
• Provide technical support and consultation for enhancement and change to network configuration
• Maintain network documentation. Prepare operation and management reports.
• Define processes to manage the network infrastructure

Requirements

• Degree / Diploma in Computer Science or a related discipline
• Minimum 3 years of IT networking hands-on experience in LAN, WAN, Security
• Must be Cisco Certified Network Professional (CCNP) certified
• Understanding of IT technology and experience in deployment of Enterprise and Wide Area Networks
• Practical knowledge & hands-on experiences in managing TCP/IP, Routing protocols, IDS, IPS, Cisco Catalyst Switches and Cisco Routers, OSPF, EIGRP, Layer 2 technologies VTP, STP, Etherchannel, Wireless LANs, Security standards, Implementation and Analysis (Packet Sniffing) Firewalls (Checkpoint \ Mcaffee Entreprise \ Cisco PIX), Big IP F5 Appliance LTM, Bluecoat Packet shaper 3500, VPN Appliances : Cisco VPN Concentrator 3500, BIG IP F5 APM
• Familiar with Network Monitoring Software Solar winds, MRTG, PRTG

Roles & Responsibilities

● Direct and manage retail stalls according to company SOPs and regulatory requirements

● Mentor and supervise service staff on food handling, service conduct, and compliance to standards

● Required to prepare meals such as toast making and hot foods based on the company's SOPs.

● Preparation of hot and cold beverages from scratch and premix.

● Advice on operational needs and service consistency

● Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability

● Monitor sales and provide monthly sales reports with recommendations for business reviews with management

● Handle cashiering duties, customers’ complaints and operational issues

● Other work scope as required by business needs

Requirements:
*Preferably someone with diploma in F&B, supply chain or related courses

*fluent in English and one other local language

*Basic computer literacy including MS Word and Excel

*Hands-on with good problem-solving skills relating to food court operations andcustomer issues

*Ability to foster positive working relationships

*Preferably someone with at least 1-3 years’ in a supervisory role

*Experience working in F&B sector is a plus

Assist Site Manager at construction site for M&E duties and report to the Project Director/ M&E Manager in corporate office.

Ensure control of engineering and technical documentation to ensure drawings are sorted and disseminated to the relevant personnel and all clients' and consultants' drawing requirements are understood.

Assist in implementation of company's policies regarding Integrated Mangement System (IMS) for Quality, Environment, Health and Safety (QEHS) at all levels and ensure it is maintained.

Source, Liaise and coordinate with M&E subcontractors.

Ensure of product delivery, non comformance are identified and corrective action are implemented.

Ensure construction machines are properly maintained and in good service condition.

Ensure all testing, measuring equipments are callibrated and controlled.

Ensure project (cost, resources, quality and schedule) are under control.

Our client, a well-established MNC is seeking for a Customer Service Executive ( Frontline ) - MNC/Luxury brand - Up To $ 4,500.00 + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma or Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 3 to 5 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Airline, Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 4,500.00 + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Our client, a well-established MNC is seeking for a Customer Service Executive ( Frontline ) - MNC/Luxury brand - Up To $ 5,000.00 + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma or Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 3 to 5 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Airline, Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 5,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly motivated, dynamic and service-orientated individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

What you will be working on

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders. You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescape
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Assistant-Manager-Manager--Quality-Service-Branch----Contract_JR-10000033206