What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly-motivated, dynamic and service-oriented individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders.

What you will be working on

You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescapes
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-2-BUKIT-MERAH-CENTRAL/Assistant-Director-Executive-Manager--Quality-Service-Branch----Contract_JR-10000029599-1

We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Intern. This is a fantastic opportunity for anyone who is looking to gain practical experience in the customer service field. He/ she will report to the Senior Customer Service Representative.

To excel in this role, it is crucial to maintain a calm demeanour when dealing with customers. Additionally, willingness to evolve your digital savviness with our CRM system, software and e-commerce platforms is encouraged. In periods of high demand, it is expected that we provide assistance with order fulfilment, retail responsibilities, jewellery assembly, and actively participate in special events.

What you’ll do:

• Maintain a positive, empathetic and professional attitude toward customers consistently
• Assist customers with general enquiries about products, service process, our brand, refunds, cancellations and exchanges if any in a prompt and timely manner
• Resolve product or service challenges by clarifying the customer's queries; determine the cause of the situation; offer the best solution; expedite adjustment; follow up to ensure resolution
• Assist customers over multi-channel communication platforms such as email, phone, text, social media (FB and IG) and face-to-face
• Collaborate with order fulfilment team to attend customer’s request to fulfil order
• On the job experience at our retail store to gain first hand face-to-face customer service experience
• Provide accurate, complete information by using the right methods and tools
• Follow communications procedures, guidelines and policies
• Provide feedback to improve the customer service process together with the team
• Support any other duties or responsibilities assigned

What we’re looking for:

• Preferably Diploma, general education Degree or Hospitality related courses
• Experience in customer service is a plus
• Comfortable using social media platforms, CRM systems to engage with customers across multiple digital channels
• Good interpersonal and communication skills, fluent in English, written and spoken
• Additional knowledge of another language (written or spoken) would be an advantage
• Experience in e-commerce/retail would be a plus
• Able to work independently as well as collaboratively
• Have a can-do attitude and is a problem solver
• Passion for the fashion and jewel

This internship opportunity is required from September 2024 to Feb 2025

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

· Engage with current and new clients via email, WhatsApp and social media on a daily basis.

· Interact with clients in-store and assist them with order placements and enquiries.

· Manage orders placed by clients on our website.

· Assist marketing with ideas on new and exciting lead-generating campaigns.

· Curate promos and deals to attract new customers and increase engagement.

· Manage customer feedback and issues with service recovery.

Requirements:

· 1-2 years experience in customer service industry

· Strong communication skills

· Good at multi-tasking

· Well-organised with good time management

· Personable and professional

· Work well in a team environment

Sounds like you? Join us today!

Job Type: Full-time

Salary: $2,500.00 - $3,000.00 per month

Schedule:

5 day work week, Wednesday and Thursday off. 9.30am-6.30pm

Location: 275 Outram Road, S169064

QA/QC Engineer working in China for 3-5 months.

Minimum five (5) years of experience in inspection, quality

control and quality assurance procedures related to the production of high quality structural steel products.

Accredited by JAC of IES/ACES

Registered under Singapore Structural Steel Society (SSSS) as a Registered Steelwork Supervisor.

Working location: Hang Zhou, China

Qualifications:

- 3-5 years working experience in C&S Engineering Consultancy Firm.

- Degree is recognized by Professional Engineers Board (PEB), Singapore.

- Preferably, has passed FEE, examination prescribed by PEB.

- Conversant with latest design codes and authority requirements.

- Competency in design software such as ETABS, SAFE, SAP2000, GSA, IDEA StatiCa, Tekla etc.

- Able to work independently to support the QP and directors.

- A team player and to carry out tasks/duties in a positive and dignified manner

Responsibilities:

- Responsible for the execution of civil and structural design involving the preparation of calculations, drawings and detailing.

- Assist in producing tender specifications and design requirements for calling of tender contracts.

- Attend project/technical meetings with authorities, developers and contractors.

- Involve in project planning, implementation and close monitoring of projects.

- Project coordination including submission to local authorities and liaison during the construction stage.

- Liaise with clients, consultants and authorities on technical matters.

Responsible for the execution of geotechnical designs involving the preparation of calculations and reviewing of geotechnical design drawings in accordance to customers' specifications, applicable codes and standards.

Job description:

• Ensure quality and accuracy of designs
• Produce sketch drawings
• Carry out design calculations
• Ensure compliance with project Design Criteria/Client Brief/ Approved Concept
• Check documentation complies with design
• Attend design, clients, architects and site meetings
• Ensure compliance with ISO Quality Procedure Manual
• Ensure design output sustains continuity of drafting program.

Job requirements:

• Preferably 2 years experience in geotechnical design in a consultancy company
• Candidate must possess a Bachelor's or Master's Degree in Geotechnical or Civil Engineering

We are seeking consultant engineers who are experienced in the design commercial buildings, major infrastructure transportation projects and mixed-use developments specifically focusing on the fields of mechanical engineering and building services.

Responsibilities

Perform engineering duties such as design, engineering calculations, planning, tender preparation/evaluations to as part of the engineering project team
- QA/QC documentation review of engineering deliverables- Liaison with clients, project managers, architects, contractors, cross disciplinary engineers as required to carry out the works

- Resolve any technical problems faced during project design and/or construction stages

- Other ad-hoc duties that are required

Minimum Qualifications/ Experience- Tertiary qualification in a relevant engineering field with minimum 5+ years of related working experience in consulting engineering role

- Engineering design of commercial buildings, major infrastructure transportation projects and mixed-use developments

- Candidates must have design experience and good understanding in the following technical systems and procedures:- Potable and non-potable- Water supply and distribution systems including plumbing, domestic hot and cold water, flushing water,- irrigation, water and rainwater, and sewer/wastewater- Drainage including sewer and roof drainage- Rainwater harvesting systems- Solar heating systems- Water and drainage Infrastructure design- All associated load and sizing calculations and equipment selections such as pumps, filters, tanks, pipes etc.Develop, design through establishing, design briefs, design reports, calculations, schematics, schedules, specifications
Developing Concept, Preliminary, Detailed and Construction Engineering Designs
Productions of drawings and developing models
Appreciation of the requirements for maintainability of systems
Appreciation of the requirements for commissioning of systems
Appreciation of the requirements for Automatic Control of systems
Experience of Value Management and Value Engineering
Design Issues Management
Design Risk Management
Evidence of continuing professional development
Skills- Good interpersonal and communication skills- Strong technical and engineering skills with the ability to develop engineering approaches and technical standards/policies- Good Design Management including prioritization of work- Decision making skills- Proactive issue resolution- Producing high quality work to agreed timescales- Enthusiasm for innovation and initiating change- Personal commitment to maintaining a high level of ESH performances at the workplace and in the project environment- Ability to build and improve effective internal/external working relationships

Knowledge- Safety in design principles and approaches- Knowledge of Engineering Design Codes and standards to include ASME, BSI, ISO, IEE, ASHRAE, ASRE, LEED, ASTM, ANSI, IBC, IMC, CIPSE- Following standards and regulations would be an advantage ACI, IATA, ICAO, GCAA- Understanding of Environmentally Sustainable Design principles- Understanding of the principles of low energy design- Knowledge of project management and scheduling would be advantageous- A broad understanding of building/construction/facility issues and the associated safety and environmental implications- General awareness of legal requirements for safety & health and of national standard for quality (e.g. ISO9001) Understanding of BIM LODs and digital delivery- Highly IT competent with experience of using Microsoft 365 packages, AutoCAD, Revit, NavisWorks, BIM 360 etc.

· Perform work assigned by Office Leader on both local and international projects.

· Communicate on daily basis with Electrical Team Lead for technical discussion in design development.

· Familiar with the following services: ELECTRICAL/LIGHTNING PROTECTION/ELV

· Prepare design drawings including Schematics (AutoCAD) and layouts to the required company standard.

· Coordination of the design and interface with other disciplines taking advantages of 3D tools

· Perform engineering software calculation

· Perform Quality Assurance check on assigned task

.REQUIREMENT

· Degree in Electrical Engineering or equivalent

· Minimum 2-5 years of experience .

· Ability to communicate well in English, and effective Team Player

· Ability to operate CAD· Basic skill in Revit will be an added advantage

· Familiar with local codes.. Experience working in Design and Drafting in Consulting Engineering firms.

The incumbent will specifically be responsible for:

• Set design criteria, check design calculation and drawings;
• Assist in preparing fee proposals;
• Project invoicing;
• Carry out feasibilitiy work;
• Advise and report to the Team Leader and Division Manager, on the adequacy of the services;
• Formalize standards for specifications, drawings etc. in conjuction with Team Leaders and the Division Manager;
• Resolve any technical problems faced during the project design and/or construction stages;
• Investigate and recommend on engineering system selection;
• Handle all corespondences including reports, technical specifications, and other documents relating to the projects;
• Prepare and monitoring cost and quantity estimates;
• Attend design / site meetings;
• Assist Team Leader in internal staff management;
• Assist in business development activities;
• Senior engineers must be able to lead projects an team of engineers / technicians under their charge;
• Senior engineers must become fully familiar with coded and local Authority requirement;
• Other duties and responsibilities as reasonably required by the Team Leader / Division Manager.

The role holder must have extensive design knowledge and experience for building projects in an engineering consultancy firm.

An ideal candidate should possess the following qualifications:

• Recognised Bachelor degree or equivalent in Electrical Engineering;
• Must have design experience in electrical services in residential, commercial or mixed development projects;
• Registered PE in Singapore will be favourably considered;
• Experience with project management would be an advantage

Job Description & Requirements

Duties & Responsibilities

• Assist the Team Leader and Job Captain in the performance of their duties
• Supervise the other design drafting team
• Ensure quality and accuracy of designs
• Ensure compliance with project Design Criteria/Client Brief/Approved Concept
• Ensure compliance with relevant design standards and office standards
• Attend and participate in design meetings
• Ensure compliance with ISO Quality Procedure Manual

Requirements

• A bachelor’s degree in mechanical engineering recognised by Professional Engineers Board.
• Entry level with some consultancy internship experience are welcome to apply
• 1-2 years of design experience in consultancy firm would be advantageous
• Must have prior hands-on design experience in the design of ACMV, Fire and Hydraulic services for large scale building projects
• Experience in Rail and infrastructure projects and data centre an advantage

Additional Requirements:

• Good interpersonal and communication skills
• Must be fully familiar with local and international codes
• Hands-on experience with relevant engineering software and BIM
• Must be able to work independently
• Must have a good understanding of unit costs of the MEP services in various types of projects

Responsible for the execution of geotechnical designs involving the preparation of calculations and reviewing of geotechnical design drawings in accordance to customers' specifications, applicable codes and standards.

Job description:

• Ensure quality and accuracy of designs
• Produce sketch drawings
• Carry out design calculations
• Ensure compliance with project Design Criteria/Client Brief/ Approved Concept
• Check documentation complies with design
• Attend design, clients, architects and site meetings
• Ensure compliance with ISO Quality Procedure Manual
• Ensure design output sustains continuity of drafting program.

Job requirements:

• Preferably 4 years experience in geotechnical design in a consultancy company
• Candidate must possess a Bachelor's or Master's Degree in Geotechnical or Civil Engineering

Requirements

• Recognised Bachelor's or Masters degree in Mechanical Engineering
• At least 5 years of design experience in an engineering consultancy firm
• Must have design experience in Air-Conditioning and Mechanical Ventilation system in hospital, residential, commercial or mixed development projects
• Registered PE will be favourably considered

Responsibilities

• Produce sketch drawings, set design criteria, check design calculation and drawings
• Ensure documentation complies with Design Criteria / Client Brief / Approved Concept / Standards
• Has Client facing experience to attend design, clients, architects and site meetings
• Resolve technical problems during the project design and construction stages
• Lead projects and have the ability to take on Job Captain role

Requirements

• Bachelor Degree in Mechanical Engineering
• At least 10-15 years of design experience in an engineering consultancy firm
• Must have design experience in hospital, residential, commercial or mixed development projects
• Familiar with any or more of the following services: ACMV/FIRE PROTECTION/ HYDRAULIC /PLUMBING AND SANITARY for large scale building projects
• Registered PE will be favourably considered

Responsibilities

• Set design criteria, check design calculation and drawings
• Produce sketch drawings
• Assist in fee proposals
• Ensure documentation complies with Design Criteria / Client Brief / Approved Concept / Standards
• Attend design, clients, architects and site meetings
• Resolve technical problems during the project design and construction stages
• Lead projects and supervise a team of engineers
• Assist the Team Leader and Job Captain in the performance of their duties

Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 2,800.00 + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 2,800.00 + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Job Responsibilities:

· Process customer’s orders/enquiries timely and accurately

· Provide pricing and delivery information

· Liaison with multiple parties including customers, carriers, hauliers, overseas agents etc… for freight handling & or other matters

· Shipping documentation (import/ export/ BL/ documentation)

· Handling of Cargo documentation such as LCL & FCL

· Ensure compliance with customer’s Standard Operating Procedure

· Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated in system

· Ensure all event data are updated correctly in system

· Communicate discrepancies/issues to team supervisor/manager when necessary

· Any other ad-hoc work instructions/administration duties from Supervisor/Manager

• Technical Support: Providing technical assistance to users experiencing issues with hardware, software, networking, and other IT-related problems. This can involve troubleshooting, diagnosing problems, and implementing solutions.
• Helpdesk Ticket Management: Managing helpdesk tickets by logging, prioritizing, tracking, and resolving issues in a timely manner. This often involves using helpdesk software to organize and streamline support requests.
• Hardware and Software Installation: Installing, configuring, and maintaining hardware devices such as computers, printers, scanners, and mobile devices. Also, installing, updating, and troubleshooting software applications and operating systems.
• Network Support: Assisting with network-related issues such as connectivity problems, VPN configurations, LAN/WAN troubleshooting, and firewall settings.
• Security Management: Implementing and enforcing security policies, protocols, and best practices to protect IT systems and data. This includes antivirus software management, data backup procedures, and user access control.
• Remote Support: Providing remote assistance to users who are working off-site or in remote locations. This may involve using remote desktop tools and virtual private networks (VPNs) to troubleshoot and resolve issues.
• Documentation: Creating and maintaining documentation such as technical guides, troubleshooting procedures, system configurations, and user manuals. This helps ensure consistency and facilitates knowledge sharing within the IT team.
• Collaboration: Collaborating with other IT team members, such as system administrators, network engineers, and software developers, to resolve complex issues and implement IT projects.
• Continuous Learning: Staying updated with the latest technologies, trends, and best practices in the IT industry. This includes participating in training programs, certifications, and self-study to enhance skills and knowledge.

You will play a crucial role in expanding our network, fostering relationships, identifying, developing, and managing innovation partnerships and collaborations with external organisations. You are required to possess a good understanding of the healthcare landscape and strong communication and relationship-building skills. Your responsibilities include:

1. Strategic Planning: Research on industry trends, healthcare innovations, and emerging opportunities and develop a comprehensive partnerships strategy aligned with our mission and goals.
2. Partnership Development: Identify and cultivate partnerships with healthcare providers, industry players, government agencies, institutions and relevant profit and non-profit organisations. Build and maintain strong, long-term relationships with partners and stakeholders.
3. Cross-functional Collaboration: Collaborate with our internal departments, domains and stakeholders to ensure the alignment of strategies and seamless execution of partnership initiatives.
4. Administration: Exercise due diligence in the execution of partnership agreements. Lead the administrative tasks, monitor and report on the outcomes of signed innovation partnerships.
5. Process: Put in place an appropriate framework, process and operationalisation plan. These may include the creation of document templates, communications collaterals, criteria checklist, due diligence checklist and process diagrams.
6. Communications and Events: Support the execution of tasks related to the partnership. These may include running partner engagement events, organising innovation-related initiatives singly or jointly with partners and collaborators, conducting communications campaigns (physical and digital).
7. Advocacy: Represent or support the Division in industry events, conferences, and forums to promote our brand, share our vision and generate partnership opportunities.
8. Resource Management: Manage the budget, monitor expenses, and optimise resource allocation for partnership initiatives.
9. Performance Metrics: Develop and track key performance indicators (KPIs) to measure the impact and success of partnerships. Provide regular reports and insights to senior management.

Job Requirements

• Bachelor’s Degree with 6 years of relevant work experience
• Experience in strategic planning and partnerships management from the healthcare industry will be an advantage
• A strong interest in driving innovation and creating impactful change towards healthcare
• A strategic and critical thinker
• Excellent communication (verbal & written) and interpersonal skills
• Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation
• Ability to work both independently, with limited supervision
• Action-oriented, highly motivated and target-focused individual capable of delivering effectively under pressure and tight timelines

Responsibilities

• Perform engineering duties such as design, engineering calculations, planning, tender preparation/evaluations as part of the engineering project team
• QA/QC documentation of engineering deliverables
• Liaison with clients, project managers, architects, contractors
• Assist in resolving any technical problems faced during project design and/or construction stages
• Any other required duties as required by the Project Team.

Minimum Qualifications/ Experience/Skills

• Graduate in Electrical/Mechanical Engineering.
• Advanced skills using company software
• Proven ability to communicate well in written and verbal communications
• Design thinking for product inventions and enhancements
• Motivation and commitment to providing interpersonal customer service
• Knowing and applying current industry standards and information
• Soft skills including a positive attitude, flexibility and conflict resolution
• The ability to solve problems creatively on time
• Having up-to-date knowledge and technical skills

Responsibilities

• Perform engineering duties such as design, engineering calculations, planning, tender preparation/evaluations as part of the engineering project team
• QA/QC documentation of engineering deliverables
• Liaison with clients, project managers, architects, contractors
• Assist in resolving any technical problems faced during project design and/or construction stages
• Any other required duties as required by the Project Team.

Minimum Qualifications/ Experience/Skills

• Graduate in Electrical/Mechanical Engineering.
• Advanced skills using company software
• Proven ability to communicate well in written and verbal communications
• Design thinking for product inventions and enhancements
• Motivation and commitment to providing interpersonal customer service
• Knowing and applying current industry standards and information
• Soft skills including a positive attitude, flexibility and conflict resolution
• The ability to solve problems creatively on time
• Having up-to-date knowledge and technical skills

As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth’s call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in analysing patient feedback and workload trends as part of quality improvement and performance management in the call centres to ensure excellent customer service is delivered in a timely manner. You will be responsible for keeping call centre team members engaged and motivated through initiatives that will bring joy at work. You will also be required to participate in work groups to drive change in the call centre.

Requirements:

- Bachelor’s Degree with at least 8 years of relevant hands-on operational experience and 2 years of supervisory experience

- Possesses experience leading digital transformation and automation projects (including but not limited to Robotic Process Automation) in a call centre or in service industry

- Prior experience in healthcare industry will be an advantage

- Good project management skills

- Independent, strong team player who can multi-task in a dynamic and fast-paced environment

- Strong communication and interpersonal skills

DUTIES & RESPONSIBILITIES

PLAN

· Plan and forecast project monthly and weekly installation schedules.

· Anticipate potential site issues and eliminate any risks.

· Liaise with site person-in-charge for work arrangement and manpower planning.

· Liaise with suppliers for delivery of materials and equipment by raising MERF (material- equipment-requisition-form) for approval.

DO

· Attend regular project meetings (such as site progress and co-ordination) with interested parties including clients, architect, consultants, main contractor, and sub-contractors.

· Monitor, co-ordinate and direct the execution of work with site representatives and workers for smooth workflow.

· Submit method statement, risk assessment and shop drawing.

· Submit progress report and progress claim.

CHECK

· Ensure design of Mechanical & Electrical work meets with clients’ requirements.

· Perform pre-inspection of deliverable material and equipment, and after delivery inspection for any defective goods.

· Inspect site installation work for quality and assurance.

· Conduct joint site inspection with client’s representatives.

· Conduct pre-testing and commissioning activities.

ACT

· Clearance of defects and outstanding works.

· Prepare as-built drawings for joint inspection with clients’ representatives.

· Prepare Operation & Maintenance manuals for client’s acceptance.

· Assist in the settlement of project final account including variation orders.

ADDITIONAL INFORMATION

· Candidate with experience managing LTA projects will be an added advantage.

As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC.

Job Description

Registration/ Appointment/ Payment Services

- Perform patient registration, appointment scheduling, billing and payment collection.

- Explain payment schemes and charges to patients.

- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.

- Perform counter-closing tasks in accordance with standard procedures at the end of business day.

Clinical Services

- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.

- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.

Financial Counselling Services

- Perform scheduling of pre-operative assessment and surgery appointments.

- Provide pre-surgery financial counselling to patients and/ or caregivers.

- Provide general pre-surgery preparation advice to patients and/ or caregivers.

- Attend to and facilitate patient enquiry/ requests.

Others

- Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.

- Participate in work improvement discussions and contribute ideas/ suggestions to improve processes and workflows.

- Any other duties assigned.

Job Requirements

- Candidate must possess at least diploma or equivalent and preferably with 1 year of customer service experience.

- Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.

- Comply with SNEC service standards.

- Possess growth mindset and development aspiration to attain full PSA skill-sets.

- Demonstrate good situational handling skills when attending to patients

- Meticulous and possess good teamwork and organisation skills

- Able to thrive in fast-paced environment and adapt well to internal and external changes

- Flexible to be deployed to SNEC branches and affiliated clinics besides Main Centre, based on operational requirements.

- Available to work on Saturday.

• Updating patient's meal requirements in the Meal Ordering System
• Serving of meals (Breakfast, Lunch, Dinner, Tea Break) & collection of meal trays after meal service
• Preparation and serving of beverages
• Serving of adhoc beverages, snacks and supper
• General maintenance and stocking of ward pantry (includes wipe down of ward trolleys)
• Gather patient feedback and attend to and resolve patients' feedback on meal related issue
• May be required to conduct beverage preparation in Central Kitchen
• Any other Meal Service Associate related work scope as required by UEMS

Requirements

• Able to read, write and communicate in basic English
• Training provided

Working Hours:

6-day work week, rotating off day

1. 7am to 3pm
2. 1pm to 9pm

1) Degree in Mechanical Engineering

A masters’ Degree or PEB license would be an advantage

6-10 years working experience in the consultancy & design of ACMV, Fire Protection, and Hydraulic services

Singaporean / PR

2) Business Development

Begin to build relationships with clients and consultants from other organizations.

3) Project Role

Carry out duties in accordance with company procedures and implement prescribed systems of work.

4) Company Role

Follow the company training scheme fulfilling objectives to assist personal development and provide a basis for future progression within the company.

Contribute to the development of the company systems by reviewing existing procedures and commenting using the feedback system.

Begin to take part in task groups to represent the team that you are working in.

Attend team meetings providing feedback on your/company development where possible.

Applying policies relating to health & safety, quality and training

5) Engineering Function

Role is an Engineer within a team working under close supervision or independently.

Responsible for development and production of drawings/calculations/specifications/reports.

Understand design philosophy/design fundamentals.

Be familiar with Architect/Service Engineers drawings/specifications etc.

6) Behavioral

Carry out tasks and duties assigned in a positive and dignified manner.

Set an example to placement students and younger engineers.

7) Competencies

Business Awareness

Team Working

Building Relationships

Developing Self & Others

Key Highlights

• Great exposure to the government sector
• Nearest MRT: Redhill
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $2,600 per month
• Contract Duration: 3 + 3 extendable months

Key Responsibilities:

• To provide information to persons with disabilities, caregivers and other persons visiting the Information and Career Centre.
• To attend to enquiries relating to organization and other schemes and services
• To assist in updating daily logs and record keeping

Key Requirements:

• Degree in any related field.
• Knowledge in customer service will be an added bonus.
• Fresh grad is welcome to apply!

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053