Responsibilities:

• Warmly greet parents and children and create a welcoming atmosphere.
• Assist with registration and check-ins for classes and events.
• Respond promptly to parents’ inquiries in person, via phone regarding class schedules, programs, and other centre-related information.
• Manage and update class bookings and attendance records.
• Assist with administrative tasks, including data entry and maintaining accurate records.
• Support the team in managing the reception area and ensuring it is clean and organized.
• Address and resolve minor complaints or escalate issues to the appropriate personnel.
• Provide information about ongoing promotions and upcoming events.
• Ensure a smooth flow of operations during peak hours, including guiding parents and children to designated areas.

Requirements:

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Prior experience in customer service or administrative roles is a plus.
• Ability to handle inquiries and concerns with professionalism and patience.
• Basic computer proficiency (e.g., Microsoft Office, email).
• Strong organizational skills and attention to detail.
• Comfortable working in a child-centric environment and interacting with children.
• Ability to commit to working on weekends and/or depending on the schedule.
• Preferably bilingual, able to speak both English and Chinese to assist a diverse range of parents effectively.

If you’re enthusiastic, organized, and love working with families and children, we’d love to hear from you!

First Fun Games is an innovative internet entertainment company specializing in games and social networking. Committed to global expansion, we connect players worldwide with thrilling, seamless, and immersive experiences.

Join our passionate team as a Customer Service Specialist and help redefine the future of gaming and social entertainment!

Key Responsibilities:

• Player Support: Respond to player queries and concerns through various channels, such as email or ticketing systems. This includes troubleshooting technical issues, assisting with gameplay mechanics, and providing general support to ensure a positive player experience.
• Complaint Management: Handle player complaints in a timely and professional manner, demonstrating empathy while investigating issues and providing appropriate resolutions to ensure player satisfaction.
• Feedback Consolidation: Collect, organize, and analyse player feedback and suggestions. This involves categorizing feedback based on common themes, prioritizing feature requests, and relaying insights to relevant teams, such as development or marketing.
• Documentation and Reporting: Maintain detailed records of player interactions, feedback, and resolutions. Utilize this information to identify trends, evaluate the effectiveness of support efforts, and contribute to informed decision-making processes.

Requirements:

• At least 1 year of experience in customer service, preferably in gaming or technology-related environments.
• A genuine interest in gaming and a desire to support the gaming community.
• Business understanding, logical thinking, communication, and teamwork skills.

Work Schedules:

• 4 Weekdays + 1 Weekend ( 5 day work week)
• 9.30am - 6.30pm

Regular Responsibilities

• To organise and manage matters relating to correspondences and reports within the Service Division - Business Centre Asia
• Organizational duties including but not limited to Powerpoint presentations, memo preparations, management statistics and evaluations within the Service Division.
• Back office system (SAP) organization and maintenance
• Handling of customer complaints
• Training co-ordination within the Service Division
• Organization and maintenance of customer contracts.
• Planning and organization of on-site customer management meetings and reviews.
• To handle other matters related to Service Division as and when such matters arise.

Minimum Requirements

• Good command of both written and spoken English
• Good computer skills, i.e. Microsoft Office, etc
• Responsible and detailed orientated
• Good personality and strong interpersonal and communication skills
• German language and SAP S4/Hana knowledge of advantage

Key Responsibilities:

• Greet guests with a friendly and welcoming attitude upon arrival.
• Take accurate food and drink orders.
• Serve food and beverages promptly and efficiently, ensuring all orders are correct.
• Address customer inquiries, offer menu suggestions, and accommodate any special requests.
• Monitor guest satisfaction and resolve any issues or complaints in a positive and professional manner.
• Maintain cleanliness and organization of the dining area, including tables, chairs, and floors.
• Assist with setting up and breaking down tables, preparing the dining area for service.
• Ensure food safety and hygiene standards are met at all times.
• Work collaboratively with other service crew members, kitchen staff, and management to provide a high-quality dining experience.
• Process customer payments and handle cash or POS transactions accurately.

Requirements:

• Prior experience in the foodservice industry is an advantage but not required.
• Excellent communication and interpersonal skills.
• Positive attitude, team player, and passion for providing exceptional customer service.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong problem-solving skills and a customer-first approach.
• Must be reliable and punctual

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

RESPONSIBILITIES:

1.Administrative – All business-related administrative tasks.

Payment Chasing and Updating Incoming Payments

Filing

Claims and Outgoing Payments Preparation

Processing Sales Orders, Delivery Orders, and Invoices

Assisting in Inventory Taking

Collection of Data.

Preparation of Quotations/Agreements/Contracts for Clients and Vendors.

All business administrative related.

2.Client Relationship Management – Handling all sales related inquiries.

Attend to all Sales inquiries

Workout costing and quotations for clients

3.Supporting roles

Assistant to Accounts

Assist in ad hoc operations matters

Assist in sourcing & purchasing

Job Scope

- Resolve request, issues and handle customer inquiries.
- Proactively coordinate with sales team on communicating on customer requirements
- Achieve 90% on time delivery for customer requests
- Monitor the accounts receivable and inventory level by following up with customers and sales team to ensure on-time payment and fast turnover of inventory
- Update and maintain accurate records on customers' status
- Properly identify the right communication method based on the sense of urgency and issue (phone, online chat, text messages, email)
- Providing on job training

Requirement
- Minimal prior experience welcomed
- Proactive and always seeking new ways to improve yourself and your role
- Only serious candidates will be considered

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend. Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Requirement:

• Has excellent background in guest or customer service.

Roles & Responsibilities:

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with appropriate vendors/departments to resolve any issues.
• Submit dental claims via CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

• Minimum Diploma
• Experience in customer service or reception duties (preferred)
• Possess good communication and interpersonal skills
• Attention to details and problem solving skills
• ​​​​​​​Able to work independently as well as in a team
• Must be able to work on at least one weekend (Sat or Sun)

Benefits:

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Premium Corporate Wellness membership privileges
• Located near MRT station
• Career growth with structured training opportunities

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

1. Job Description

• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up in the Restaurant and connected areas or pantries
• Ensure POS system is turned on and functioning properly
• Refill receipt paper if necessary
• Take count of any money in the register
• Sweep, mop, and/or vacuum floors
• Position chairs neatly around tables
• Stock necessary areas with clean glassware and silverware
• Reference reservations list and be aware of any special requests or other notes regarding the upcoming service
• Properly set tables and maintain silverware
• Ensure restaurant is fully stocked with supplies such as cutlery, glasses and condiments
• Ensure floors are clean and well mopped
• Take out the trash if necessary to ensure restaurant is clean for next shift
• Perform miscellaneous job-related duties as assigned

2. Job Requirements

• Be able to manage tight deadlines and be flexible about his/her work requirements and demands
• Be flexible, firm yet friendly and approachable
• Have excellent spoken and written English
• Be willing to learn
• Projects a professional outlook and can-do attitude
• Must be discreet and maintain confidentiality on information that he/she comes across in the course of his/her work

Undertake construction supervision as RE of underground building works and civil infrastructure, involving site inspection, meetings and review of drawings and method statements in accordance to customer specifications, applicable codes, standards and other generally accepted practices.

Carry out independent design checks for temporary formwork and formwork support system

Keep quality records of all works, monitor and report on work progress

Review and comment on contractor's submissions.

To review and supervise safety, environmental and health matters.

Station full-time on site to support Senior Resident Engineers (SRE) and the QP(S) with projects.

About you:

Experience in Underground work/ viaduct work.

Minimum Civil Engineering Diploma in Civil and/or Structural Engineering from an established institution and/or shall be engineer in civil/structure discipline with qualification accredited by JAC of IES/ACES as QSS

Minimum 5 years of relevant experience as RE for LTA project (MRT, underground, tunnelling works) or PUB project.

Has good working knowledge of Geotechnical and instrumentation works and compliance to Singapore Building Regulations.

Good analytical ability with strong verbal and written communication skills.

Independent, organized with positive work attitude.

CAG project expreience will be added advantage.

Role:DataCenter Engineer

JD:

Description:

• Good communication and problem-solving skills
• Candidates with minimum of 2 years’ experience, working as DC operator.
• Excellent interpersonal skills
• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.
• Possess an in-depth knowledge of data center infrastructure technology and components for installation.
• Working knowledge of DC M&E for operation.
• Vendor management.
• Extensive knowledge garnered working as a Data Center Operator
• Thorough knowledge of Data Center Operations with strong knowledge of Operations methodology.
• Experience in eye-ball checking of system faults and failures
• Good technical knowledge on Data Centre monitoring tools.
• Strong written and excellent communication skills.
• People ready to work in 12 hour shift patterns.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description: Junior Waiter

Location: Burrata Joy & Gustavo Lapasta

Address: 557 Bukit Timah Rd, #01-03, Crown Centre, Singapore 269694

Burrata Joy & Gustavo Lapasta is the go-to place for families, couples, and friends seeking authentic Italian cuisine. Known for generous portions of freshly made pizza, pasta, and burrata imported directly from Puglia, we offer hearty meals in a warm, welcoming atmosphere. Our team is led by Italian-born Outlet Manager Alessandro Piccirillo, who has been overseeing operations since our opening on November 4, 2024, with guidance from General Manager Walter Visioli, who defines our service culture and experience standards.

We are looking for a Junior Waiter to join our talented and passionate team to help us maintain the highest standards of service and guest satisfaction.

Responsibilities:

• Greet and assist guests in a friendly and professional manner.
• Take and serve food and beverage orders accurately and efficiently.
• Ensure tables are clean and properly set up before and after service.
• Provide menu recommendations and answer any guest queries about the dishes.
• Support the team in delivering an exceptional guest experience.
• Follow the guidelines and service standards set by the General Manager.
• Assist in maintaining cleanliness and organization in the dining area.

What We Are Looking For:

• A passionate and aspiring individual eager to learn and grow quickly.
• A team player who thrives in a collaborative environment.
• Someone ambitious with a passion for service and meeting new people.
• A candidate who understands our brand and aligns fully with its values.
• A personable and engaging individual who enjoys creating connections with customers.

What We Offer:

• 5.5-day work week schedule.
• 10 days starting Annual Leave per year (+1 day incremental per year).
• Annual performance bonus.
• Two staff meals provided per day.
• Casual uniform provided (T-shirt).
• Monthly incentives upon confirmation, based on sales targets.

Eligibility:

• Only Singaporeans, PRs, or LTVP+ candidates are eligible due to quota limitations.

How to Apply:

Send your CV to [email protected] or via WhatsApp at +65 9438 3062.

We look forward to welcoming passionate individuals to our team and growing together!

Roles & Responsibilities

Job Description:

• Handle project planning, scheduling, monitoring and updating to meet project completion targets
• Perform site planning, coordination and inspection relating to the construction project so as to ensure that project completion timeline, requirements and budget are met
• Liaise with the BIM team to update the drawings or BIM Model with the latest information available timely
• Prepare as-built drawings or BIM Model and compile O&M Manual for submission
• To assist in project coordination and oversee of all Civil and Structural works on site and ensure all related activities are carried out as per drawings
• Review architectural & structural submission documents & submission drawings prior relevant authorities' submission
• Assist the Project team in site walk-down survey with other discipline engineers and Client representatives as required, in resolving technical issues until construction completion
• Liaise with internal and external parties for project management
• Any ad-hoc duties as assigned

Job Requirements:

• Minimum of 2 years’ experience
• Recognized Degree in Civil Engineering, Project Management, Structural Engineering or equivalent approved by PEB, BOA or SISV
• Good knowledge of technical design and engineering, construction methodology and construction planning
• Good oral, written and inter-personal communications skills in dealing with individuals and groups at all levels
• Proficient in Microsoft Office, AutoCAD and knowledge of BIM
• Independent, diligent, highly motivated with excellent team spirit and cope in a fast-paced environment
• Obtain CONQUAS supervisor certificate will be added advantage

• To oversee the daily operations of QA/QC Department.
• To review and upgrade the quality control activities.
• To initiate, recommend or provide solutions throughdesignated channels.
• To liaise with authority on any relevant rulesand regulationson raw materials.
• To produce new mix design based on customer specifications.
• To implement and monitor Quality Assurance Programme.
• To maintain and improve the quality of ready-mixed concrete supply and execute appropriate corrective action.

Requirement:

• Diploma in Architectural; Civil/ Structural Engineering or Concrete Materials related.
• Preference given to those with 2-3 years' experience as a QC manager in Singapore construction industry, especially in readymix concrete. Senior QC Engineer position will be considered if the candidate is familiar with the trade.
• Dynamic, self motivated, proactive and results-oriented individuals
• Able to start within short notice period will be preferred.

Job Highlights

• Good Salary Package, Performance Bonus, Allowance
• 5 Day Work Week
• SAFE Working Environment

Job Description

Responsibilities

• Break new grounds and penetrate the key industries as in; Food Packaging, Medical, Petrochemical, Chemical, Pharmaceutical, Semiconductor etc.
• Undertake the role to develop new and key accounts and strive towards achieving sales goals and objectives.
• Propose improved materials or products to customers and explain the benefits of the changes.
• Engage the customers on a day-to-day basis to initiate and coordinate sales activities.
• Preparation of sales proposal, quotations and attending customer’s enquiries
• Responsible for Sales target for Singapore region.
• Track and report sales activities; submit reports promptly.
• Be competent to undertake hands-on related issues arising from aftersales including onsite trouble-shooting.
• Create sales leads, follow up on sales opportunities and take ownership to follow up on quotations.
• Contract review prior to order entry – Evaluate and interpret customers’ specification against our offer. Clarify with customer where necessary to resolve unclear requirements. Be responsible to coordinate with Order Administration team on shipment update and information going back to the customer up to the point of delivery.
• Working closely with customers to find application possibilities and propose suitable technical solutions.
• Conduct competitive analysis and identify market price for various suppliers and market segments in Singapore.
• Conduct product and application training if necessary.
• All other ad-hoc duties as assigned by the company.

Requirements:.

• Degree/Diploma in business, marketing, engineering or any relevant field.
• 1 to 2 years of sales engineering experience.
• Excellent communication, sales, and customer service skills.
• Salary depends on experience.
• Prefer with vehicle ownership.
• Self-motivated and ability to work in a team or independently with minimum supervision.
• Meticulous, organized and great interpersonal skills.
• Cheerful and pleasant personality.
• Excellent written and verbal communication skills.
• Able to converse and write in English and Mandarin.
• Mandarin language will be an advantage to communicate with Mandarin-speaking clients and suppliers occasionally.
• Computer literate, knowledge of Microsoft Office software. Outlook, Word, Excel and PowerPoint is a must.
• 2 years contract subject to convert full time staff.

Job Type

2 Years Contract

Job Description

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor's degree in computer science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

We are seeking a proactive and detail-oriented Network Engineer to join our team and take ownership of critical network monitoring and security operations. This role involves overseeing the performance and connectivity of network devices, managing backups, implementing configuration changes, and ensuring the security and reliability of network infrastructure.

The ideal candidate will possess expertise in firewall management, network device hardening, and patch management to maintain robust and secure network operations. Hands-on experience with network automation tools, scripting, and certifications such as CCNA or CCNP will be advantageous.

Key Responsibilities:

1. Network Device Monitoring:

• Regularly check network devices for connectivity and performance.
• Monitor the health status of all network devices to ensure they are functioning correctly.

2. Backup Management:

• Perform regular backups of network configurations and critical data.
• Ensure backup processes are reliable and data can be restored efficiently.

3. Configuration Management:

• Implement and document configuration changes to network devices.
• Maintain accurate records of all configuration changes.

4. Firewall Rule Review:

• Regularly review and update firewall rules to ensure network security.
• Collaborate with the security team to address any vulnerabilities.

5. Network Device Hardening:

• Apply best practices to harden network devices against potential threats.
• Ensure all devices are configured securely and comply with company policies.

6. Patch Management:

• Apply patches and updates to network devices to protect against vulnerabilities.
• Keep track of patch levels and ensure all devices are up to date.

Preferred Skills:

• Certifications such as CCNA, CCNP, or equivalent.
• Experience with network automation tools and scripting.

Shortlisted Candidate will be Notified.

Handshakes is an award-winning DataTech company. We enable our clients to make safer, more informed decisions by delivering meaningful insights, harnessed from reliable data.

We are seeking a skilled Software Engineer with solid backend development skills to join our Software Engineering team. As a Software Engineer, you will collaborate with various teams to design and implement our API services, thus playing a vital role in the development of our resilient and high-performing solutions.

As a Software Engineer you will:

• Design and build robust, scalable backend systems
• Develop and maintain efficient APIs
• Troubleshoot and debug complex backend issues

As an experienced Software Engineer you would have:

• Minimum 2 years of experience as a backend engineer / software developer
• Proficiency in ANY or at least one of the following languages: Typescript, DotNet, C#, NodeJS, ReactJS
• Experience with relational databases particularly SQL
• Exposure to API design, Cloud (Azure or AWS) and Agile work environment a plus

If interested, apply here or send your profile or inquiries directly to [email protected].

We are not engaging with recruitment agencies and referrals from recruitment firms will not be entertained

Job Summary:

Responsible for daily cloud operations, cloud implementations, and technical customer engagements. The role demands proficiency in basic operations, administration, and handling specific implementation projects or pilots in cloud environments.

Key Responsibilities:

• Execute cloud infrastructure operations, ensuring high performance, security, scalability, and reliability.

• Implement and deploy configurations with a focus on automation, adhering to design specifications.

• Collaborate with projects and team members to improve processes and optimize cloud environments.

• Maintain up-to-date certifications and knowledge of market trends in cloud and security technologies.

• Manage and resolve issues with proper documentation while meeting SLAs.

• Audit, review, and implement IT security policies.

Technical Expertise:

Database Activity Monitoring (DAM):

• Monitor database activity for unauthorized access and suspicious behaviour.
• Configure rules to detect SQL injections, privilege escalations, and anomalies.
• Perform access reviews to enforce least-privilege access controls.

Continuous Threat Vulnerability Library (CTVL):

• Maintain and update a repository of known vulnerabilities and threats.
• Integrate threat intelligence into vulnerability management programs.
• Collaborate with security teams to address high-priority vulnerabilities.

Nexpose (Vulnerability Management):

• Deploy and configure Nexpose for comprehensive vulnerability scanning.
• Customize scanning templates to meet regulatory and security requirements.
• Generate actionable remediation plans from vulnerability assessments.

Skills and Achievements:

• Proficiency in DAM, CTVL, and Nexpose tools to bolster security and manage vulnerabilities.

• Experience in integrating DAM and Nexpose with SIEM platforms for enhanced monitoring.

• Analytical and collaborative skills to translate technical findings into actionable outcomes.