Job Description:

• Facilitate execution of project plans and utilise appropriate methods and tools to track and drive progress of projects against set plans and timelines
• Collaborate and communicate effectively with relevant internal and external stakeholders related to the projects
• Track both internal and external quality project deliverables against project schedules
• Perform dimensional and geometrical measurements and inspection of manufactured components for evaluation of acceptability
• Approve parts for next process & data analysis.
• Review inspection result or data in accordance with inspection and test plans.
• Collate information for product and process quality metric management reports and provide summary statement to customers.
• Assist with various stakeholder to classify issues by implementing corrective and preventive actions (CAPA) plans
• Manage Internal and External CAR analysis
• Manage Sub-con NC parts investigation
• Identify opportunities and propose improvement on QMS related process & procedures within own work area and assist with the implementation of workflow improvements to improve efficiency
• Identify, diagnose and resolve process related issues by applying failure analysis, FMEA, 8D or SPC methodology
• Update and present QA monthly performance reports to internal stakeholder.

Requirements:

• Possess at least ITE/Diploma in Engineering (Mechanical), Engineering (Precision Engineering) or equivalent.
• Familiar with manufacturing process, precision engineering and quality assurance environment.
• High mix low volume work environment
• Independent and task prioritization
• Knowledge on Microsoft office software.
• Basic knowledge on ISO 9001.
• Knowledge on mechanical drawing, GD&T.
• Knowledge in CAPA / 8D / Root cause analysis
• Able to use basic measuring instruments like caliper, micrometer & profile projector.
• Able to do OGP smart scope program independently.
• Good email communication skills.

Job Description

• Lead and guide sub-contractor to achieve quality workmanship
• Handle paperworks , defects issuance and reporting
• Conduct defects investigation and identification

Requirement

• Minimum 4 years in CONQUAS
• Possess at least 2 good industry practices certificates
• Microsoft office knowledge
• Able to communicate with client and consultant

You are responsible for timeliness in processing of patient bills and claims, checking for bill accuracies and review completeness of patient documents for medical claims. In the course of your work, you will handle patient enquiries relating to bills, claims and payments. You will also provide administrative support to the department, be involved in Quality Improvement projects and End User System testing.

Requirements:
• Diploma, preferably with 1-2 years’ of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers

1. Primary Responsibilities

• Project Maintenance Management: Oversee maintenance teams’ tasks across multiple project sites, ensuring timely, cost-effective, and quality service.
• Scheduling & Planning: Develop, schedule, and rectification procedure and ensure timely repairs.
• Budgeting & Cost Control: Manage maintenance team expenditures and track expenses, and identify cost-saving measures.
• Quality Assurance: Ensure maintenance team meets industry standards, client requirements, and conmpany’s quality guidelines.
• Risk & Compliance: Ensure adherence to safety protocols, compliance with regulatory and company standards, and mitigate risk on project sites.
• Client Liaison: Act as the primary contact for clients and consultants concerning maintenance and defect rectification.
• Vendor & Supplier Coordination: Manage relationships with suppliers, negotiate service contracts, and ensure materials meet project specifications.

2. Leadership and Team Management

• Team Supervision: Lead and manage maintenance staff, including training, scheduling, and performance evaluations.
• Training & Development: Ensure that maintenance personnel are trained in safety procedures, equipment handling, and troubleshooting.
• Performance Monitoring: Regularly assess team performance, address any gaps, and promote staff development and skill enhancement.

3. Technical Skills and Knowledge

• Technical Knowledge: Deep understanding of construction technology and method used in the industry and expertise in their maintenance and preventive requirements.
• Problem Solving: Diagnose and resolve maintenance issues efficiently to minimize inconvenience to client.
• Safety Standards: Strong knowledge of workplace safety and health regulations, particularly in construction site.
• Software Proficiency: Familiarity with relevant software for planning and record-keeping.

4. Reporting & Documentation

• Maintain accurate records of maintenance activities, including work orders, inspection reports, and incident logs.
• Provide regular updates and detailed reports to management and clients on equipment performance, maintenance costs, and any challenges.

5. Qualifications

• Education: Degree in engineering, facilities management, or related field.
• Experience: At least 7-10 years of experience in a maintenance role, with prior leadership experience preferred.
• Skills: Strong communication, negotiation, and project management skills.

6. Key Competencies

• Analytical Thinking: Ability to assess needs and identify areas for improvement.
• Attention to Detail: Precision in inspection, rectification procedures, and adherence to protocols.
• Time Management: Efficiently prioritize tasks and manage resources to meet deadlines.
• Adaptability: Ability to handle unexpected challenges and adjust maintenance plans as needed.

✓ Location: Defu Lane (Hougang)

✓ Working Hours: Monday to Friday, 9.00am to 6.00pm, Saturday, 9.00am to 1.00pm

✓ AWS

✓ Medical Benefits

Job Scope:

• Attend to customers' requests Service / Repair / Maintenance enquiries
• Quotation
• Build sustainable relationships and trust with the customers and committed to increasing customers' engagement level
• Evaluating and improving the current practices and processes as part of workshop operation
• Ad-hoc duties

Requirements

• At least 1 year related experience in workshop operation

EA Personnel Name: Nicholas Poh

EA Personnel No: R24123432

EA License No: 16C8443

job Description & Requirements

Job Objectives/Job Summary:

As a Customer Service Executive, he/she is required to ensure customers receive outstanding support and all their needs are met. He/she oversees the customer support department’s day-to-day functions as well as establishes standards and protocols to be used by the customer service team to promote customer satisfaction.

Responsibilities/Duties:

· Prepare quotations and submit to customers

· Handling/processing of customer sales order

· Monitoring of delivery status

· Logistic arrangement/coordination for local and overseas shipment

· To support sales personnel in new project coordination

· Supporting sales team in processing documentation for sales

· Ensure customer satisfactory are met

· Coordinating with internal department on job orders and requirement

· Follow standard operating procedures

· Any other ad-hoc duties as assigned by HOD

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are looking for Service Order and Planning Manager to make an impact!

What will you do?

The Service Order & Planning Manager is responsible to ensure the Service Orders & Contracts are well created and booked according to the Customer’s Purchase Orders ensuring all relevant detailed information are correctly recorded in the IT system. Also responsible for scheduling the execution of Service Operations at the customer site ensuring spare-parts, tools, instructions, workforce, travel optimization, qualified Services Representatives, to allow the service execution team to properly implement the service delivery and the Customer expectations.

As a manager, he/she has to ensure competencies availability and renewal inside his/her team, work capacity, as well as people development.

Activities and areas of responsibility

• Lead Order Management team to ensure on-time order booking into ERP, PO issuance to vendors and spares expedition with Global Supply Chain team.
• Lead Planning team to ensure prompt Work Order scheduling, investigation on Deviation and delivery of spares.
• Collaborate with Service Operation teams to fulfill requirement from customer POs and recognize revenue.
• Work with Project team to ensure synchronized costing and revenue recognition.
• Collaborate with finance to monitor and drive actions to control deferred revenue.
• Liaise with sales team to manage Case Order closure and changes to Service Order requirement.
• Support marketing team on deployment of new offers, sourcing of products and corresponding flow system setups.
• Backup for Order Management and Planning teams
• Develop and maintain required Order Management and Planning competencies to ensure continuity.
• Drive improvement / transformation initiatives related to OM and Planning processes to ensure sustainability and support for business growth.
• Put in place relevant Management System to ensure perfect collaboration, and team collective dynamic.
• Track and implement ambitious People engagement action plan to ensure highest employee satisfaction.
• Ensure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it
• Manage Headcount through dynamic sourcing and attrition plan to ensure appropriate work capability witin the team.
• Participate in the Short Interval Management leading actions under OM and Planners perimeter.

Key Success Factors

• Good interpersonal communication and relationship with others
• Understanding of impact of Services Representative utilization rate and work order management on Profit & Loss
• Proactive communication with Customers to ensure satisfaction.
• Requisite Technical knowledge on Schneider products.
• Capability and ability to escalate issues through the SIM cycles.

What qualifications will make you successful for this role?

• Diploma / University degree in any discipline.
• Managerial experience preferable 5 years or more in Customer Support industry.
• Good understanding on value creation within order booking, contract creation, invoicing, resource scheduling and process governance in overall impact to revenue / profitability of the company.
• Fluent in spoken and written English.
• MS Office (Excel, Word, PowerPoint).
• Proficiency in SAP / Oracle and bFO / bFS would be a plus.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Assist in operations on ground as and when required

- Any other related duties assigned by manager

Role Profile

This technical solution focused role is accountable to setup applications and database and ensure their optimal performance to support various GovTech projects.

Key Responsibilities:

• Setup the application and database
• Perform analysis and review software application functionality and design and suggest improvement to enhance the design to cater for new services
• Consult with software development team, internal users, and clients to improve application performance
• Administer the application including user account management and configuration of the application
• Generate Test Plans and Test Procedures for User Acceptance Tests (UAT)
• Conduct UAT and prepare final UAT Reports
• Keep a record of configuration changes and scheduling application updates
• Support production issues such as establishing root causes of application issues and liaise with the software vendor to resolve issues
• Take care of application migration and new release roll-out
• Document processes and monitor application performance metrics
• Develop tools needed by L1/L2 that will help them with their investigation process

Competence (Knowledge, Skills and Abilities):

• Good understanding of the software and hardware environments for CCTV/networked cameras system
• Proficient in Video and IoT management application, software analysis and design, as well as proposal write up
• Good knowledge on the key features of the CCTV / Networked Video / Security Camera / Video Management product in the market
• Sound network knowledge (Internet Protocols, TCP/IP, DNS, DHCP, SNMP, Network Architecture etc.)
• Familiar with Golang, Node JS, JavaScript, Windows Server OS, CentOS, Ubuntu OS and MongoDB

Requirements:

• High level problem solving and communication skills
• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction

Education & Experience:

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering or related field
• At least 3-5 years working experience in Video and IoT Management application, software analysis and design

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.

Epsilon operates a global IP/MPLS network as well as supporting transmission networks. We are seeking a candidate with strong IP/MPLS skills and experience. The candidate would be responsible for ongoing network optimization and technological development for our global IP/MPLS network which support layer2 and layer3 VPN services. The candidate should also express a willingness to participate in projects related to transmission network upgrades and planning exercises.

Responsibilities

• Responsible for the deployment and management of the global MPLS and VPLS (E-Line, E-LAN and IP-VPN) infrastructure.
• Work with solutions design, and technical sales teams to develop complex service solutions for bespoke customer applications.
• Responsible for the deployment and management of the global IP transit, IP peering, and the connection to IXP and CSP.
• Work cross-functionally with product team and project management to generate implementation plans including Method of Procedure (MOP), Bill of Materials (BOM) and Scope of Works (SOW)
• Participate in optical transmission network upgrades and migrations as needed.
• To take up the on-call rotation and out of hours work when required
• Maintain technical and training documentation and develop automation as needed.
• Provide guidance and training to NOC when required

Requirement

• 5+ years of working experience in telecom provider, ISP, CSP or content provider.
• Experience working within a multi-vendor network environment – Juniper, Alcatel-Lucent/Nokia and Cisco are relevant.
• Experience working with network automation tools (Ansible, Python, Jinja, Git) a plus
• Extensive knowledge and experience in Layer 2 switching and Layer 3 routing technologies and protocols including TCP/IP ,OSPF, BGP/MP-BGP, IS-IS, MPLS and RSVP etc.
• Experience working and knowledge in security and firewall.
• Experience working and knowledge in SD-WAN/SASE is a plus
• Knowledge or prior working experience with optical networks is a plus, but willingness to learn and understand the design and operational aspects of transmission technologies is required.
• Demonstrated ability to meet deadlines among multiple concurrent projects
• An enthusiastic and helpful attitude
• Willing to learn new technologies
• Must enjoy working in a fast-paced environment where a strong ability to multi-task is necessary
• Must be highly detail-oriented

Key Responsibilities:

• Liaise with Solutions team to understand systems design
• Perform installation, configuration and maintenance of network devices and AD server / management server on-site
• Assist Project Managers and Engineers to prepare systems related diagram for the project implementation
• Ensure systems design conforms to contract and technical requirements
• Engage with back line support and/or with vendor’s support to diagnose and rectify technical problems to effectively resolve project implementation issues
• Attend to preventive and corrective maintenance to backend system
• Ensure all work activities comply with the company’s safe work procedures

Competence (Knowledge, Skills and Abilities):

• Skills in relating to and servicing the customers with a win-win mind set
• Skills in troubleshooting technical problems related to servers, routers, switches, and IoT devices.
• Good knowledge of the security and surveillance solutions landscape and industry trends
• Knowledge on Microsoft Clustering, Active Directory, Agent VI, Milestone, VMware and IT Security is required
• Knowledge of CentOS, Ubuntu, VMware (ESXi), Firewall, Networking, and Windows Server OS
• Proficient in Active Directory, Certificate Services, Virtualization technology, and cyber security is required
• Skills in planning and scheduling
• Professional Certificate in MCSE and CISSP would be an advantage

Requirements:

• Minimum Degree in Computer Engineering or related discipline
• At least 3 years’ experience in a similar capacity
• Experience in installation on Server / Client configuration, Network Storage and IT Network

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.

Responsibilities:

• Performs the set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies
• Determines and may develop test specifications, methods and procedures from blueprints, drawings and diagrams.
• Tests and troubleshoots assemblies and/or final systems. May complete rework on assemblies and/or systems as a result of testing.
• Prepares technical reports summarizing findings and recommending solutions to technical problems.
• May assist in the selection and set-up of specialized test equipment.

Requirements:

• Diploma or Bachelor Degree in Engineering.
• Ability to read technical drawings/procedures and use a variety of precision testing and measuring instruments.
• Previous hands-on experience with semiconductor equipment
• Experience with optics alignment will be adventagous
• Strong troubleshooting and analytical skills to resolve technical problems, set up experiments, and perform data analysis.
• Excellent communication, teamwork, and people skills are required.
• Comfortable working in shifts and cleanroom environment

Service Desk Engineer

We are looking for experienced full-time Service Desk engineer to provide End User Computing or Service Desk support to APAC Region in Singapore.

Job Responsibilities:

• Provide level 1.5 End User Computing support and well verse in Windows OS
• Diagnosing end-user system failures and implement repair solutions.
• Diagnosing printer and other peripheral devise failures and implement repair solutions.
• Troubleshooting network devices in order to ensure connectivity from the PC to the Network.
• Providing installation and upgrading services of hardware and software.
• Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.
• Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• At least 1-1.5 years of relevant working experiences.
• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Using established procedures and working under immediate supervision, performs assigned tasks.
• Work is routine and instructions are usually detailed.
• Resolves routine questions and problems and refers more complex issues to higher levels.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts and public holidays when necessary.
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

Requirements:

• Minimum Diploma in Engineering or other related fields
• 2 years of experience in servicing electronic and mechanical equipment / machines.
• Experience with troubleshooting and debugging hardware, electronics, and software.
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools.
• Able to perform simple network configuration.
• Able to work independently and as part of a harmonious and effective team.
• Able to communicate well and tactfully with customers/distributors.

Job Description

The Applications Development Engineer role is within the product division that designs and manufactures inspection and review equipment for the semiconductor manufacturing industry. Based in Singapore, the Applications Engineer will be responsible for product penetration/adoption and process optimization at customer facilities in fabs.

This includes gaining expertise on KLA equipment and customers’ semiconductor fabrication processes and applying them to solve critically important production problems.

The role also includes training customers and other applications engineers, handling/driving local applications issue processes, investigating customer technical needs/problems and providing solutions, conducting final acceptance, demonstrating products, and understanding competitive situations, methodology, and performance group analysis.

Characterization of new systems and features includes crafting and conducting experiments, collecting data, and publishing results and recommendations in the form of application notes, best-known methods, or

characterization studies.

Minimum Qualifications

• Minimum Bachelor's Level Degree in Engineering and related work experience of 8 years.
• Work experience in semiconductor processing or the equipment industry is preferred.
• This role requires up to 70% travel on short notice, including extensive international travel and working with other global cultures.
• Teamwork is critical, so having a good balance between technical skills and people skills is important.

• Recognised degree in civil engineering, construction management or related field.
• Minimum 5 years of experience in construction planning and preferably in MRT or large scale infrastructure projects.
• Profeciency in construction progress planning, data analysis and using BIM software such as Primavera P6, AutoCAD, Navisworks, Power BI & etc.
• Strong understanding and knowledge of tunnelling and underground construction and cut and cover technigues.
• Proven ability to analyse critical paths, manage project timelines and adapt plan effectively.
• Monitor project progress and adjust plans as necessary to mitigate risks and meet deadlines.
• Preparation of progress reports by forecasting and identifying delays and bottlenecks.
• Familiarity with ERSS walls, pile extraction, contaminated ground, railway protection requirement, WSM and large diameter bored tunnels.
• Able to work under pressure and manage multiple priorities.
• Applicants are required to submit their detailed CV and indicate the current and expected salary.

Job Description

• Understanding of Project Specifications, construction drawings and to ensure that all site activities comply with the regulations and client’s requirements
• Monitor site works to ensure the method statements and work procedure are strictly followed.
• Competent in carrying out supervision of structural works by identifying any non-conformity of contractor’s work site
• Ensure the Builder (incl. technical supervisors) executes the work in accordance to Consultant’s instructions
• Check drawings for discrepancies and highlight to Consultant, suggesting possible solutions to prevent delays
• Conduct quality inspections and quality control of materials used for the project
• To ensure proper documentation of site inspection records, safety records and approved /as-built drawings
• Maintaining and updating site records on progress of work, housekeeping and preparing reports
• Verify the contractors’ progress payment, claim in terms of work done and materials/equipment delivered and stored on site
• Witness all the inspection, testing and commissioning sessions performed by the contractors to ensure compliance with designs and specifications
• Report to project QP / Project Consultants Team on quality and progress
• Supervision of demolition of basement/foundation, ERSS construction and all other design works
• To manage & coordinate with the site supervisors (incl. RTO) with respect to C&S engineering works, architectural and M&E engineering works
• Possesses a complete understanding of local requirements, especially to comply with BCA's criteria for build-ability and safety assurance system
• To carry out regular site checks on Builder and ensure compliance on health and work safety in accordance with MOM
• To attend site, progress, variation and coordination meetings.
• Period: 24 months
• Start from: End January 2025

Requirements:

• min. Degree in Civil / Structural Engineering or equivalent
• At least 8 years of relevant experience in supervision of factory OR commercial buildings
• Resident Engineer Certificate accredited by IES / ACES is a must, candidate without RE certificate need not apply
• Conversant in statutory code and requirements
• Good team player with strong interpersonal and communications skills essential

Please indicate project involved, expected salary and notice period required in CV.

We regret that only short-listed candidates will be notified.

For more posting, please refer to https://www.facebook.com/profile.php?id=61566487478500&mibextid=LQQJ4d

We are seeking an engineer with opto-electronic product development experience, tasked with the mission of design, build and manufacturing of Si Photonics chips. The candidate must possess expertise in one of the following areas: opto-electronics, photonics, electronic circuit development, electronics board design, packaging design, or FPGA development.

Responsibilities

• Perform system-level optical and electronic test and measurements
• Prepare and develop prototype to products based on Photonics IC specifications and designs
• Source suppliers, establish supply chain and photonics manufacturing and collaborate with ODM/OEM/contract manufacturing partners

Qualifications

• PhD or Masters Degree in Science and Engineering, Physics, Applied Physics, or a related discipline in Optics and Photonics
• At least 2 years of working experience
• Candidate is expected to have experience in any one of the following areas: circuit and system, FPGA Development, or Advanced Packaging
• Experience in commercial Si Photonics product design and product engineering is preferred.

We are seeking an Engineer with Silicon photonics experience to work on photonics integrated chips design and engineering. The scientist will work on device design, photonic circuit and layout with commercial Si photonics fabrication and optical to electronic testing and measurements. In addition, engineer work on advanced packaging knowledge for chip integration.

Responsibilities

• Conduct research and development for Silicon photonics chips
• Design photonics integrated circuit
• Perform optical and photonics simulations and optimization
• Work with Si photonics foundry for fabrication
• Perform optical and electronic measurements

Qualifications

• PhD or Masters Degree in Science and Engineering, Physics or Applied Physics or related discipline to Optics and Photonics
• At least 2 years working experience
• Candidate is expected to be familiar with optical, thermal, multi-physics, and system simulation software (such as Ansys Lumerical, RSOFT, Zemax, and COMSOL) photonic layout software and understanding of Si Photonics fabrication
• Experience with optical and electronic test and measurements
• Commercial Si Photonics product design and product engineering is preferred

The Position

This position is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and fostering a positive team environment. Supporting Eye care Practitioner (ECP) by addressing any concerns and feedback may have with empathy and professionalism.

Major Responsibilities

Supervisory

• Oversee and supervise a team of assigned customer service officers and ensures comply with company guidelines particularly related to quality of service.
• Improve Customer Service Officers communication skills by conducting training on Hoya’s ophthalmic lenses and optics related topics.
• Proficiency with all the in-house systems and tools, provide training and coaching to Customer Service Officers.
• A point of contact for demanding customer inquiries or complaints that require escalation beyond the Customer Service Officers.
• Coordinate daily workload with customer service team according to operation plan.
• Continuously review standard operating processes and workflows to identify ways to improve and increase customer satisfaction.

Customer Service

• Manage incoming phone calls, identify, and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Resolve product or service problems by clarifying customer’s complaint, determining the cause of problem, and explaining the best solution to solve the problem, expediting correction or adjustment, and follow up to ensure resolution.
• Handling reports related to complaints, feedback and product issues from internal and external.
• Ensure all orders are entered in a timely, efficient, and accurate manner.

Back-end Processing

• Receive and process incoming orders through phone calls, emails, fax, and online ordering system. And ensure that customer orders are processed in an efficient, accurate and timely manner.
• Ensure proper tracking on all the orders, liaise with factory, and updates customer on the estimated delivery timing.
• Coordinate & liaise closely with various internal departments & external parties to ensure timely service delivery for customers

Others

• Other duties may be assigned as business needs arise.

Qualifications

Education:

• Diploma in Optometry or equivalent

Experience:

• Preferred 2 years of relevant working experience in optical retails
• Familiar with the use of Microsoft Office products (e.g.: Word, Excel & PowerPoint)
• Customer service experience is an advantage
• Supervising experience is an advantage

Behavioral attributes:

• Strong phone contact handling skills and active listening.
• Strong problem-solving ability
• Ability to work in a fast-paced environment.
• A team player with great interpersonal skills.
• Positive attitude.

Others:

• Able to work overtime (as needed based on business requirements)
• 5.5 days’ work week (alternate Saturday):
• Mon, 9.00am – 7.00pm
• Tues – Fri, 9.00am – 5.30pm
• Sat, 9.00am – 1pm

The Account Director serves as the primary liaison with senior clients and will manage a team of Account Managers and Account Executives.

Required Skills & Preferred Qualifications:

• Possess minimum 5 years’ experience in advertising and/or marketing communications
• Must have integrated communications experience across TV, print, radio to digital, mobile and social media
• Lead development of strategic execution plans and proposals for IMC’s
• Ability to work collaboratively with internal planning, creative and project management teams to deliver solid work
• Proactively resolve the client’s problems and provide execution ideas
• Good finance controller in quotation and project cost control
• Basic understanding of research methodologies
• Proficient in written and spoken English
• Possess excellent presentation and selling skills

Interested applicants, please send your resumes to [email protected] indicating current and expected salaries.

Reporting to the Account Director, the Account Manager is expected to:

• Be the primary liaison between the Agency and the Client for all ongoing projects, ensuring the briefs are met with quality and timeliness
• Manage operations and implementation of through-the-line campaigns
• Maintain timeline and ensure delivery for key milestones including presentations, approvals and production
• Ensure projects follow the overall strategic direction of the brand
• Control the financial health of all projects
• Build enduring relationship with clients and inspire client confidence in the Agency
• Actively pursue digital opportunities and innovative ideas

Required Skills & Preferred Qualifications:

• Min. 3 years of account management experience in a creative agency (preferable), or equivalent experience you deem more compelling
• A passion for digital and marketing communications innovations and creativity
• Excellent client management and presentation skills
• Excellence at understanding timing and budget limitations while pushing a project along, keeping everyone on track and informed
• Ability to serve as a liaison between Production, Creative, Strategic and Development agency divisions
• Proficient in Microsoft Excel and Microsoft PowerPoint

Work location: Woodlands

Working hours: 5 days

(4 days on 3 days off / 3 days on 4 days off) - alternating every 2 weeks

Company benefits:

• Guaranteed AWS
• Fixed monthly attendance allowance + OT pay eligible
• Performance bonus
• Increment after probation (subject to performance)
• 1 year cash completion bonus

Job Responsibilities:

• Follow on site daily Preventive Maintenance plan.
• New & old parts arrangement & logistic (maintenance room, store to tool side).
• Preparation & housekeeping of PM jigs & tools.
• Perform robot PM: parts cleaning & greasing, replacement of sensors, motors, motor drivers etc.
• Installation of vacuum valves, fore line pipes, heater jackets.
• Support tool owner engineer to do technical activities in fab: trouble shoot, modification, installation, de-installation.
• Support 6S & logistic activities (parts cleaning, arrangement, labelling, housekeeping.

Job Requirements:

• Min. NITEC or Diploma in any Engineering field or equivalent certification
• Willing to do hands-on work and comfortable to be in cleanroom suit
• Work experience in semiconductor industry will be highly advantageous
• Able to work on weekends

Daniel Wilson | Reg No.: R24125247

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

We are seeking highly motivated Semiconductor Laser Scientist/Principal Engineers to join our team and contribute to the development of innovative chip-based laser solutions for laser-to-silicon photonics applications. The successful candidates will play a pivotal role in driving the design, development, and optimization of on-chip semiconductor lasers for Si photonics applications, collaborating with external fabs, universities, and research institutes.

Responsibilities

• Develop innovative on-chip laser solutions for advanced silicon photonics applications
• Develop and optimize on-chip laser fabrication processes, including epitaxial design, wafer processing, and packaging
• Contribute to the development of innovative laser fabrication techniques and technologies, such as heterogeneous and hybrid integration of lasers with silicon photonics platforms
• Collaborate with external fabs and research institutes to ensure efficient and cost-effective fabrication of high-quality laser devices
• Collaborate with cross-functional teams to integrate lasers into complex photonic systems
• Support the transition of laser products from research to commercialization

Qualification

• PhD or Masters Degree in Science and Engineering, Physics, Applied Physics, or a related discipline in Optics and Photonics
• Minimum 2 years of experience in semiconductor laser development or a related field
• Strong understanding of semiconductor laser physics, device design, and fabrication processes
• Experience with laser characterization and measurement techniques
• Proficiency in using simulation tools (e.g., Lumerical) for laser design and analysis
• Knowledge of packaging and integration technologies for semiconductor lasers and silicon photonics
• Experience in laser-to-silicon photonics applications
• Experience in commercial Si Photonics product design and product engineering is a plus.

Hardware Engineer

Responsibilities:

• Develop of real time embedded systems
• Able to execute development project independently throughout the development implementation and manufacturing process
• Perform debugging, testing and improvement of current products
• Provide in-house/on-site technical support, documentation and technical training

Requirement:

• Degree in Embedded system/Electronics/Electric or equivalent
• Experience in Electronic hardware design inclding circuit analysis, IO interface to microprocessor and component selection for the performance enhancement on current and new product
• Experience in PCB schematics and artwork layout is highly preferred
• Experience in C and Assembly language programming