Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

Customer Service Advisor (Senoko)

Job Duties / Responsibilities

• Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
• Identifying and responding to customers’ needs by providing accurate information and advice
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
• Coordination with internal and external stakeholders like customers, contactors, workshop & etc
• Prepare quotation and raise Work Orders accordingly
• Raise job orders to workshops & contractors
• Liaise with controllers & contractors on service/repair quality and price of work
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
• Update the service/repair schedule and vehicle collection with customers
• To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
• Escalate more pressing issues to supervisors
• Performs ad hoc duties as assigned by supervisors

Qualification, Required Experience, Competencies and Skills

• Able to work under pressure, multi-task, prioritize and manage time effectively
• Meticulous and has a good work ethic
• Relevant customer service / administrative / support function experience
• MS Office Skills
• Familiar with CRM system advantageous
• Attentive, adaptable and responsible with good communication skills

If you believe in delighting customers, have high standards and are resourceful, we want to hear from you.

Mission
Write production-ready software designed for supporting business growth and bringing Grain's' delightful

experiences to customers through teamwork and discipline.

Outcomes

1. Contribute to the backend service performance and reliability, including our Ruby on Rails servers, GCP deployments, and Cloudflare workers.
2. Write high-quality code that is accompanied by robust and meaningful tests.
3. Be proficient with profiling and solve performance bottlenecks.
4. Create scalable and informative documentation to scale knowledge and communication.

Competencies

• Proficient in writing Ruby.
• Proficient in writing tests with RSpec.
• Proficient in writing Javascript / Typescript.
• Experienced with Ruby on Rails framework.
• Proficient in writing SQL.
• Experienced with Postgres.
• Strong understanding of command line and toolchains (e.g. Zsh, Vim, Tmux).
• Have a good grasp of serverless paradigms including deployments, scaling and security.
• Experienced in GraphQL or is willing to learn.

Responsibilities

• To lead the engineering team by setting high standards and creating scalable processes.
• Own the engineering team outcomes and support product management efforts.
• Be responsible for the technical interview process of hiring new engineers.
• Design and architect existing or new systems and platforms.
• Be responsible for creating a culture of code reviews and pair programming.
• Coach and mentor the team to be proficient in testing and completing the work by documenting all necessary information to the product manager or stakeholder.

What’s in it for you

• Work with a fast growing, at the same time, lean and mean team, to make real world impact.
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standards.
• Training and in-house opportunities to help you grow.
• Other benefits include a competitive compensation package and birthday leave.

You should include these in your application:

• CV or LinkedIn profile
• Tell us about a time you had to work on a highly challenging task. How did you overcome it?
• What motivates you?
• What's your favourite food and where do you get it? Why?
• A good way to start is to read about what it is like working at Grain: https://www.notion.so/grain/Working-at-Grain-96bff3bba5e84ababe6fb7743b49489f

Your Role:

• At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.
• This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

Responsibilities:

• Effective communications with all stakeholders
• Manage disruptions and emergencies that present risk to the supply chain
• Monitor KPIs and continuous improvement opportunities
• Ensure adherence to established work standards and work processes
• Ongoing onboarding and training of vendors SOP and systems use
• Implement changes to processes or policies as determined by the process owners
• First point of contact for all operational issues with the Client
• Track compliance performance of 3PL providers and carriers
• Support the preparation of periodic reporting, monthly reviews and quarterly business reviews
• Ensure quality metrics are achieved including on time performance and data accuracy
• Suggest corrective actions as necessary to prevent / address issues as they arise

Requirements:

• Equivalent of a Diploma or higher in Logistics, Supply Chain Management, Business, Science, Engineering or equivalent
• Good working knowledge of Microsoft Office – Excel, PowerPoint and Word
• Good written and verbal communication skills in English
• Ability to interact with people of cross functional and diverse backgrounds
• Ability to work under pressure in a fast-paced environment
• Strong organizational and time management skills with ability to multi-task, manage multiple projects and set priorities
• Ability to maintain a positive and flexible attitude in the workplace.

ROLES & RESPONSIBILITIES

Business Operations

• Process job request and ensure that service delivery meet customer's satisfaction;
• Maintaining service excellence and ensure customer satisfaction.

Client Management

• Manage and service key clients;
• Clients retention and regaining lost clients.

Key Account Management

• Oversee the entire process of managing strategic accounts and ensuring successful service delivery;
• Increase sales revenue to achieve business financial objectives;
• Gain market share and stimulate profitable sales growth within specified market segments, including but not limited to activities such as planning and executing marketing campaigns and other market initiatives;
• Maintain good relationship with existing customers while establishing new relationship with prospective clients.

JOB REQUIREMENTS / SPECIFICATIONS

• Diploma in any discipline;
• Candidates with at least 2 years of experience handling agricultural products and commodities trading will have an added advantage;
• Customer-oriented and able to work under pressure in a fast-paced environment;
• Good interpersonal communication and negotiation skills;
• Meticulous, possess initiative and strong problem-solving skills;
• A team player, independent and self-motivated.

We need an experienced Electrical Engineer in 3 years.· Responsible for all aspects of underground work including cable pulling, installing instruments & threaded rods; install CMS, trunking, tray, ladder rack, confined space entry, small power, and lighting, terminating, and gladding SWA. Examined installations and observed operations to ensure conformance to design and equipment specifications, and provided technical assistance to field personnel in the areas of high voltage distribution equipment and high voltage motors/generators.

Job Description & Requirements

· Greet guests and visitors warmly and make them feel welcome and attended

· Manage guests/customers queries, requests, feedbacks

· Answer phone an email inquiry from potential guests in a timely and respectful manner

· Receive and redirect mail, phone calls, packages, etc

· Anticipate guests needs to accommodate them and provide an exceptional guest experience

· Perform basic administrative/secretarial/reception duties

· Maintain inventory of supplies and order new stock as needed

· Running errands to assist guests/customers

· Handle promotion for events, voucher claims etc

· Record incident reports and assist in follow up actions (if any)

· Ensure that guest spaces and lobby are always clean and tidy

· Any other ad hoc duties as assigned

Your role at Afterpartybride is to guide brides-to-be in selecting the perfect wedding gown and provide an exceptional bridal experience at our studio. We specialize in unique local design gowns, particularly mini gowns Singapore, ensuring each piece is styled to reflect the bride's individuality.

Responsibilities:

• Conduct consultations and fittings, advising brides on gown selection.
• Respond promptly and professionally to client inquiries.
• Coordinate fitting appointments and work with seamstresses to ensure precise tailoring.
• Manage client records and gown rentals efficiently.
• Assist in studio operations and support the manager as needed.

Requirements:

• Excellent communication and problem-solving skills.
• Fashion-forward with an eye for styling trends.
• Positive attitude, attention to detail, and ability to multitask.
• Availability to work Saturdays, 10am-1pm and 3pm-7pm.
• Able to commit for Saturdays for consecutive 3 months.
• Female candidates preferred.
• Proficiency in Mandarin a plus.
• Minimum 1 years' experience in customer service or sales preferred.

Benefits:

• Competitive hourly rate of $11 for 7 hours.
• Opportunities for commission based on performance.
• Work-life balance with only Saturday shifts. (Part time)
• Training provided for fitting services.
• Located at our Afterpartybride: 3 Irving Road, #01-25 Singapore 369522.

Job Description:

1. Attend to inbound call/email enquiries and provision of advise to members of public.
2. Deliver positive service experience, address queries effectively and accurately.
3. Prompt escalation of requests for resolution where appropriate.
4. Compile, record, input information accurately into relevant systems.
5. Any other duties assigned by supervisor.

Working Arrangement:

Working Hours:

Monday to Thursday: 8:30am – 6pm

Friday: 8:30am – 5:30pm

Sat/Sun: Off

Contract Duration: Imm - Dec 2024

Salary: $2400-$3100/Month

Location: Near Maxwell

Job Requirement:

- Prior experience in customer service will be useful

Responsibilities:

• Offer technical assistance to clients through phone, email, and chat channels to resolve issues related to our digital solutions.
• Identify and troubleshoot software, hardware, and network problems, collaborating with the development team for resolution.
• Monitor application-related alerts and provide proactive services.
• Escalate complex issues to senior support staff or developers and ensure timely follow-up on resolutions.
• Plan and implement strategies and configuration changes to ensure optimal quality assurance for all applications.
• Create and update technical documentation and knowledge base articles.
• Participate in testing new digital solutions and features.
• Provide training and support to clients for effective use of our digital solutions.
• Collaborate with cross-functional teams to enhance digital solutions and ensure a positive customer experience.

Requirements:

• Possess a Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
• Previous experience in technical support, preferably in a software or SaaS company.
• Knowledge of programming languages and Linux Operating System is advantageous.
• Strong understanding of web-based applications, mobile applications, and APIs.
• Familiarity with software development processes and methodologies.
• Knowledge of networking concepts and ability to troubleshoot networking issues.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Flexibility to work varying hours to support clients in different time zones.
• Willingness to attend onboard vessels/sites.

Sales and Business Development:

• Identify and pursue new or existing business opportunities within the marine industry.
• Establish and maintain robust connections with current clients to ensure customer retention and satisfaction.
• Develop and implement effective sales strategies to meet revenue targets.

Technical Support and Service:

• Offer technical support to clients, addressing inquiries, and suggesting solutions to meet their specific needs.
• Collaborate with the technical team or third parties to ensure the timely and efficient resolution of customer issues.
• Manage the entire process of addressing customer inquiries and resolving issues.
• Supervise the execution of marine service projects, ensuring they are completed on time and within budget.
• Coordinate with internal teams and external partners to deliver high-quality service to clients.

Documentation and Reporting:

• Keep accurate and up-to-date records of sales activities, customer interactions, and project details.
• Ensure the generation of service reports in accordance with services rendered on board vessels or in workshops.
• Ensure service reports and other relevant documentation are endorsed by the end client to their satisfaction.
• Prepare regular reports for management on sales performance and service delivery.

Requirements:

• Preferably hold a Bachelor’s degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.
• Demonstrate proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.
• Possess technical knowledge and proficiency in marine engineering concepts.
• Exhibit excellent communication and interpersonal skills.
• Display the ability to work independently and as part of a team.
• Express a willingness to work/attend calls outside normal working hours.

Supervision of works at site in accordance with the design

• Preparation and maintenance of daily report / record

• Check and conduct inspections on works performed by subcontractors / gangs

• Check all construction drawings / sketches received on site and to report any discrepancy to the Project Manager

• Handle all problems arising from the project

• Preparation of progress report for the Client / Consultants

• Work in conjunction with the Project Manager and Safety Supervisor to keep the site safe and tidy

• Co-ordinate the handing over of completed works to the Client / Consultants and completion of the necessary rectification works

• Submission of as-built drawings at the end of the project

Responsibilities:

• Liaise with Client’s Facility Manager, manage the monthly servicing (create monthly report), give quotation for ad-hoc job, and create invoice when job is completed. Follow up with workers on the works that are required to be carried out.
• Followed up all ad hoc work related works documents (MOS,RA,PTW,SWP)
• Required to assist in other ongoing projects, such as projects relating to electrical, mechanical and civil works.
• Supervising contractors for onsite work involving installation, servicing and repair work
• Support the organisation in business contingency plans, various audits and exercises as defined.
• Undertake any other duties as assigned by management.

Requirements:

• Degree / Diploma in Electrical/Mechanical/Mechatronics Engineering or equivalent
• Well verse in Microsoft office applications
• Possess good interpersonal and communication skills, able to work under pressure in a fast paced and dynamic environment.
• At least 1 years of relevant experience.

Job Description & Requirements

• Assistant the Project Manager in overseeing the project, planning and ensure work is carry out according to master program
• Liaise with the consultant on technical issue and doing coordination on site issues with sub con
• Work with project team and ability to resolve technical issues
• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Civil) or equivalent.
• At least 2 year(s) of working experience in the related field is required for this position.
• Experience in building projects

Responsibilities:

- Responsible for the technical site survey, bill of hardware and cabling scope, staging and base configuration of active network hardware.

- Work in-house or be assigned to project management teams working with outside clients.

- Installing, configuring and supporting infrastructure and network equipment {e.g. firewalls, routers, switches, WAN accelerators, DNS and DHCP}.

- Configuring firewalls, routing and switching to maximise network efficiency and security.

- This role requires a passionate, self-motivated, service focused individual with a working knowledge of network equipment.

- Requires exceptional technical skill in triaging network issues often in situations with time pressure and poorly described symptoms.

- This role is very process and resolution focused requiring advanced problem solving and has the clear mandate to seek help the moment he are not able to resolve the issue at hand.

- This role will require active engagement, patience, clear written and verbal communication skills and a passion for resolving issues once and once properly.

Requirements:

- Degree in Computer Science, Data Communications, Engineering (or equivalent).

- 3-4 years’ experience in Network technology either in Cisco, Meraki, FortiGate, HPE and Aruba - LAN and WAN and Wireless. Experience in Palo Alto is an added advantage.

- Experience in troubleshooting network operations and support queues and in triaging network issues

- Good knowledge in troubleshooting, problem identification and resolution and or resolution recommendation.

- Knowledge of enterprise grade active network equipment's will be an advantage.

- Experience in operational role in 24-7 organization is an asset.

In your new role you will:

• Be part of a global pioneer team to implement Scheduling Optimization solutions to enable next level of smart manufacturing on dispatching &scheduling
• Develop, systemize and deploy ETL (Extract, Transform, Load) models to enable digital twins for manufacturing facilities optimization
• Responsible for the technical improvements of Data Automation- components
• Participate in the data exploration, and be responsible for improving data quality and productivity, and including massive data processing, data analysis, data validations
• Summarize and clearly communicate data analysis assumptions and results
• Collaborate with stakeholders to take ambiguous problem statement, refine the scope of the analysis, and use the results to drive informed decisions
• Provide user consultancy support & training for Data Automation
• Key-Interface to multi-disciplinary stakeholders like production, supply chain, industrial engineering and capacity planning

You are best equipped for this task if you have:

• Bachelor’s Degree in Computer Science / Data Science / Industrial Engineering is preferred
• 1 to 5 years of related working experience is preferred but fresh graduates are welcome to apply for entry level
• Knowledge on Data Automation like ETL (Extract, Transform, Load)modeling is preferred
• Experience in Manufacturing Execution System (MES) and ETL Tools will be an advantage
• Excellent communication and interpersonal skills, and able to work both independently and a team player in a global setup
• Ability to identify and build abstractions and tools to solve recurring challenge
• Good analytical and problem solving skills

Work Location : 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day : Monday to Friday (8.30am to 5.30pm)

Responsibilities:

· To work with all internal departments & suppliers to create a friendly & ensure quality awareness environment so as to achieve zero defect products

· To lead & work with MRB team on the OSV activities so as to meet supplier's requests before any RMA / RTV process

· To understand customer manufacturing quality requirements & align with the business agreement so as to work effectively with suppliers on the line rejection

· Work closely with suppliers to expedite on-the-line defective returns, and follow-up on the disposition & FA report so as to work back with the internal relevant departments. Eg : SCM, Quality, Process and etc.

· Maintain zero defective quality on hand & aging period

· Support parts localization and work closely with factory RD & engineering team

· Compliance with RBA

Requirements:-

· Degree / Diploma in quality/engineering

· Ability to work with the customer, HQ / factory, Peers / Subordinate, and Superiors

· SAP knowledge

· Able to multi-task & work under pressure

· Able to handle customer complaints and work well with internal & external departments to resolve the quality issues

· Able to provide constructive solutions/advice to the team

· Participate in con-call outside office hours if required

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Job Description:

1. Responsible for the overall system design of intelligent robots, including the collaborative development of hardware and software, to ensure that the intelligent functions of the robot are given full play.

2. Develop autonomous navigation and path planning algorithms to enable the robot to move efficiently and safely in different environments.

3. Apply machine learning technology to optimise the robot's perception, decision-making and execution capabilities, and enhance the intelligence of the system.

Job Requirements:

1. Master's degree or above in Computer Engineering, Mechatronics Engineering or related disciplines.

2. Experience in intelligent robot system development, familiar with the field of autonomous navigation, path planning and machine learning.

3. Proficient in programming languages such as ROS (Robot Operating System) and Python, with practical experience in algorithms such as deep learning and reinforcement learning.

Description:

• Must have experience managing a team of 5 or more technicians
• Installs, inspects, maintains, and repairs various types and brand of all types of residential & commercial air conditioners.
• Performs regular preventive maintenance and corrective works on air conditioning system.
• Diagnoses electrical and mechanical defects and malfunctions.
• Carries out repair works such as replacement of air con compressor, fan coil motors etc.
• Perform servicing of air conditioning at customers’ residential and commercial premises that includes chemical washes, chemical overhauls, general maintenance services.

Requirements:

• Electrical & Electronics Engineering related
• Must have experience in aircon servicing

Others:

• 5.5 Days job

The Electrical Engineer is responsible for the design of the electrical system and electrical system inspection. He/She manages a team of technical supervisors and manages the project timeline. He/She works indoors, outdoors and occasionally, in cramped spaces.

Electrical Engineers have duties and responsibilities that focus on safety, sustainable devices and quality assurance. They design, develop and maintain electrical systems and parts for consumer and business. Electrical Engineers provide support for electrical work in construction industries. Their duties and responsibilities include:

• Understanding and implementing designs from technical drawings
• Interacting with contractors and customers using verbal and written communication
• Making presentations to clients and coworkers
• Attending company meetings
• Creating product documentation and records
• Preparing cost estimates for customers and other employees
• Inspecting electrical components during and after the product installation
• Testing electronics for problems and proposing solutions

Work Location : 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day : Monday to Friday (8.30am to 5.30pm)

Responsibilities:

· To lead a team of AE / Technicians to carry out all the Test related activities for Server & Rack products for the production

· To support & implement PXE Server configuration for the products

· Perform & maintain the Server & Rack run-in test process

· Perform & maintain the burn-in & power test process

· To liaise with customer & HQ / factory on the test program implementation and maintenance

· To test and analyze all failures in the production products and work back with customer & HQ / factory for improvement

· Participate in the Kaizen activities

· To update the test program master list & tracking

· To prepare and update Working Instruction

· To provide training over W/I to production

· To support the NPI Process

· To support production on the mass run

· Participate in ISO activities (implementation & maintenance)

Requirements:-

· Min. Diploma in Engineering discipline with min 3 years relevant experience in Server / Rack/ Manufacturing environment

· Ability to work with the customer, HQ / factory, Peers / Subordinate and Superiors

· SAP & Linux knowledge

· Able to multi-task & work under pressure

· Good understanding of test methods and concepts

· Knowledge of programming and debugging skills

Compliance with RBA standards

Network Engineer

Responsibilities

• Provide maintenance support for security systems and tools, including firewalls and other security technologies, as per the maintenance contract requirements
• Conduct security assessments and audits to identify vulnerabilities and provide recommendations for remediation
• Perform system upgrades, patches, and backups to ensure the security systems are up-to-date and running efficiently
• Provide incident response support, troubleshoot security incidents, and work closely with clients to resolve issues in a timely resolution
• Implement security policies, procedures, and standards to ensure compliance with relevant laws and regulations
• Collaborate with clients and stakeholders to ensure that security requirements are integrated into new projects and systems
• Provide internal training and support to the team as part of knowledge sharing.
• Participate in on-call standby rotation to provide 24/7 support for incidents
• Participate in regular operations review meetings, including operational issues, tickets review, etc

Requirements

• This is an L2 Engineer role. Open to L1 candidates ready to move up.
• At least 2 years in network security preferably in a maintenance support role
• Knowledge in network and operating systems
• Knowledge in network routing, switching technologies and protocols
• Exposure in scripting languages and security tools is highly advantageous
• Hands-on experience in firewall and VPN technologies such as Cisco ASA Firewall and VPN, Cisco ACS/ISE, Cisco ESA/SMA, Cisco WSA, Palo Alto firewalls, Checkpoint, Juniper, Fortinet firewalls, etc
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
• Availability to work extended hours and participate in on-call standby rotation

Job Description:

1. Performs advanced simulation analysis of mechanical structures, in-depth study of key parameters such as strength, stiffness, fatigue and provides professional structural design recommendations.

2. Responsible for advanced simulation and optimisation of communication systems to ensure optimal system performance with strong reliability.

3. Work closely with cross-functional teams to provide professional support and coordination in the area of structural and communication simulation for engineering projects.

Job Requirements:

1. Bachelor Degree in Mechanical Engineering, Communications Engineering or related discipline

2. At least 5 years of practical working experience in mechanical structure simulation and communication system simulation, with deep understanding of multi-disciplinary cross-field.

3. Proficient in structural simulation software (e.g. ANSYS), communication system simulation tools, excellent data analysis and problem solving skills