Job Responsibilities

• To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• To verify on prices before submitting to Purchaser to process Purchase Order.
• To process Sales Orders for confirmed sales orders.
• To response to Customer’s request on delivery and co-ordinate with Operations team.
• To escalate maintenance or support issues that has been reported by the Customers with Operations team.
• To work closely with the Account Managers to meet sales performance goal.
• To document all relevant data systematically.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• To follow up on tender progress and updates.
• To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
• To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

• Minimum ‘O’ Level with 2 to 3 years Customer Services’ working experiences preferably in Information Technology or IT System Integrator industry.
• Strong customer experience mindset, listening, understanding and responding to customer needs.
• Keen to learn and a team player.

Work Environment

• Office environment
• Work-life balance
• Flexible working arrangement
• Training will be provided
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Customer Service Executive salary range : $2300 to $2500, with attractive monthly sales incentives and monthly mobile reimbursement claim max up to $50.

Be part of our exciting team at the Award-Winning Mutiara Seafood, Jumbo Seafood's first Halal-Certified Seafood Restaurant with our award-winning Signature Chili Crab.

Located in the heart of the Malay/Muslim district at Wisma Geylang Serai.

• Manage all restaurant reservations, including responding to emails, calls, WhatsApp and arranging private events.
• Handle all event inquiries and confirmations via calls and emails, ensuring customer satisfaction.
• Assist guests with reservations and updates via the reservation system (e.g. Chope/TableCheck)
• Have a good knowledge of the menu. Greet and assist restaurant guests during dinner service.
• Work with colleagues during busy periods to maintain service standards.
• Ensure smooth event operations by completing checklists and tasks.
• Promote the restaurant's services positively in various channels like Social Media, WhatsApp, etc
• Handle billings for dinner service and events.
• Plan and execute promotional activities.
• Coordinate meetings and special events with the management team.
• Support the management team in achieving business goals.
• Ensure compliance with health and safety regulations.

Requirements:

• Minimum 2-4 years of relevant work experience in F&B industry
• Driven & Passionate to Provide the Best Experience for Customers in the F&B industry
• Customer-oriented, service focussed, responsible and positive working attitude
• Able to commit to restaurant's peak period including weekends, eve of and public holidays and able to work in split shift
• Computer Savvy is a requirement to reply to emails, WhatsApp, Social Media Channels
• Able to work under pressure in a fast paced, dynamic and challenging work environment

Job Information:

• Pleasant working environment at Wisma Geylang Serai (Paya Lebar MRT)
• 5 day work week (must be able to work Saturdays & Sundays)
• 13-month bonus applicable

To apply, please email your updated resume to [email protected] or WhatsApp it to 9857-9292, including the following:

• Last and Expected Remuneration
• Earliest availability to Commence Work
• Earliest availability for Face to Face Interview
• Vaccination/COVID status

Please note that only shortlisted and successful candidates will be contacted. Remuneration offered will be commensurate with qualifications and relevant experience.

• We have other positions in our Halal-Certified restaurant – do enquire with us at 9857-9292 (WhatsApp)

Description:

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Description:

• Provide customer service to walk-in customers
• Attend to telephone, email, and live chat inquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Access to various service portals to retrieve the required information
• Escalate unresolved issues to higher levels
• Identify direct or cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions
• Provides regular reports to Reporting Manager
• Other ad-hoc duties assigned by Reporting Manager

Job Requirements:

• Able to converse in English fluently
• At least 2 years of customer service-related experience
• Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)
• A calm temperament and excellent negotiation and conflict resolution skills
• Ability to work independently and be an excellent team player
• Be willing to work on shift (5 days work week, 2 days of rest)
• Require to work on weekends/public holidays as per schedule
• Work hours will be day shifts, latest shift ending at 10pm and there will be no overnight shifts

The role involves overseeing the daily operations of the Service Admin team, ensuring the efficient processing of RMAs and claims while upholding high standards of customer satisfaction. This role requires team leadership, process improvement, and coordination with internal and external stakeholders to enhance service quality.

Key Responsibilities:

• Oversee daily operations and delegate tasks within the Service Admin team.
• Provide coaching and guidance to team members to achieve performance goals.
• Ensure accurate and timely processing of RMAs and claims, maintaining up-to-date logs.
• Manage escalated customer issues and supervise team interactions.
• Oversee returned materials and conduct regular inventory checks.
• Collaborate with vendors for claims resolution and timely credit or replacement.
• Prepare performance reports and coordinate with other teams to enhance service delivery.

Job Requirements:

• Diploma or Bachelor's degree in Business Administration, Customer Service, or a related field preferred.
• At least 2 years of experience in customer service admin roles and leadership experience is an advantage.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented, with the ability to multitask and manage time effectively.

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Service Delivery Operations Lead whohas proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Service Delivery Operations Lead

Job Description:

As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.

Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.

You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.

Oversee the day-to-day operations of the service delivery team.

Ensure timely delivery of services and maintain high levels of customer satisfaction.

Manage the team's performance and provide guidance and support as needed.

Collaborate with other teams to ensure seamless integration of service delivery solutions

Mandatory skillset:

1. Communication Skill 2.

2. Troubleshooting and Analysis Skill

3. 3. Manage a team of > 5 people before

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

Why Join Us:

o Opportunity to contribute to the growth of a thriving SME

o Collaborative work environment with a supportive team

o Competitive salary and benefits package

Key Responsibilities:

o Generate leads through various channels (online platforms, networking events, referrals)

o Assist the sales team by providing information, preparing quotations, and coordinating the sales process from inquiry to order placement

o Create and send invoices to clients for products and services rendered and follow up on overdue payments

o Coordinate with the finance department to track and manage payment collections.

o Negotiate terms and conditions with clients to secure deals and contracts

o Actively seek new business opportunities and clients

o Stay informed about industry trends, competitor activities, and market conditions

o Work closely with the sales team to align efforts with promotional activities

o Identify emerging customer needs to inform product and service development

o Respond promptly to customer inquiries via phone, email, or in-person

o Address and resolve customer concerns, complaints, or issues in a timely and satisfactory manner

o Build and maintain strong relationships with existing clients

o Collaborate with sales, production, and other departments to streamline processes and improve customer experience

o Provide customer feedback to enhance offerings based on market demands

o Maintain organized records of customer interactions, sales transactions and payments

o Generate regular reports on sales performance, customer satisfaction, and outstanding payments.

Requirements:

o Minimum of a Diploma or bachelor's degree in business, marketing, or a related field.

o 2-5 years of experience in sales and customer service, preferably in the printing industry.

o Applicants with professional Chinese and English listening, speaking, reading and writing skills will be given priority

o Excellent communication and interpersonal skills.

o Detail-oriented with strong organizational and multitasking abilities

o Ability to collaborate with different departments, including sales, marketing, and production

Are you a detail-oriented individual with a passion for customer service? We are an international household goods removal company looking for a dedicated and proactive Customer Service cum Documentation Executive to join our dynamic team.

Position: Customer Service cum Documentation Executive
Location: 705 Sims Drive, #01-05 Shun Li Industrial Complex, Singapore 387384
Type: Full-time
Salary: [S$ 1600.00 – S$ 2000.00]

Key Responsibilities:

• Provide customer service by addressing inquiries, resolving issues, and offering support to clients over phone and email.
• Manage and process documentation related to shipments, customer interactions, transactions, and internal processes.
• Must be a team player and able to work with minimal supervision.

Requirements:

• Relevant experience in customer service or a related field.
• Good communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Diploma/ A Level or GCE O level or equivalent experience in

customer service or administration.

· Must be Singaporean or PR

Why Join Us:

• Opportunity to work in a supportive and independent environment.
• Competitive salary and benefits package.
• Working Hours: 8.30 am – 5.30 pm (weekdays)
  8.30 am – 12.30 pm (Saturdays)

How to Apply: Interested candidates should send their resume with a cover letter outlining their qualifications and experience to: [email protected] or telephone: 62229792.

We look forward to hearing from you.

Job Descriptions:

Perform structural design and analysis, loading calculation and drawings

Rebar casting, Steel Structures.

works in Island

Preparation of 3D structural models and shop fabrication drawings, method statement etc.

Work closely with architects, engineers, general contractors, fabricators and other professionals.

Involve in supervising projects and provide progress report.

Make sure projects meet authorities requirements.

Must work in hot environment

Need to do Daily Reporting

Quantity surveyor

Road concrete

Must work in weekends

Job Requirements:

Minimum Diploma in Civil and Structural Engineering or equivalent

Minimum 0-2 years relevant experience in Civil and Structural Engineering design

Proficiency with steel 3D modelling

Able to produce detailed layout drawings

Experience in Steelwork design is an advantage

Good command of English

JOB SCOPE:

Design, develop and deliver working software applications to delight customers
Improve software quality using XP practices such as code review and unit testing
Adheres to the Software Craftsmanship Manifesto
Prepare architectural and other technical documents
Assist on: user stories elaboration, test automation and bug fixes, build and release automation

Requirements

Solid experience in any of technologies: Java, NodeJS, Ruby on Rails, .Net , Agile, ReactJs
Experience with version control systems such as Git, Continuous Integration (Bamboo/TeamCity)
Experience developing in Mac/Linux environment
Experience working in agile teams – TDD, Pair programming, Scrum, XP
Familiar with both Windows and UNIX/Linux servers, Design Patterns, Unit Testing

JOB SCOPE:

Design, develop and deliver working software applications to delight customers
Improve software quality using XP practices such as code review and unit testing
Adheres to the Software Craftsmanship Manifesto
Prepare architectural and other technical documents
Assist on: user stories elaboration, test automation and bug fixes, build and release automation

Requirements

Solid experience in any of technologies: Java, NodeJS, Ruby on Rails, .Net , Agile, ReactJs
Experience with version control systems such as Git, Continuous Integration (Bamboo/TeamCity)
Experience developing in Mac/Linux environment
Experience working in agile teams – TDD, Pair programming, Scrum, XP
Familiar with both Windows and UNIX/Linux servers, Design Patterns, Unit Testing

Experience in Installation, Configuration, Administration and Troubleshooting of VMware ESX/ESXi i5.X, i6.x servers Vsan6.7, vCenter Server 4.x, 5.x, and 6.x,7.x 2008, 2008r2, 2012, 2012r2, 2016 and 2019 Servers.

Provide 24*7 On Call Support for Servers.

Design, install, configure and maintain Vmware infrastructure.

Create new VMware virtual machines to meet the specifications provided by the Client.

Manage VM migration, Extending hard disk drive including c: drive, Installing VMware Tools

Implementation and administration of AD,DNS, DHCP server. Managing users and groups in Active Directory, Transferring FSMO Roles from one DC to another

Mechanical Engineer

Role Overview:
We are seeking a skilled and motivated Mechanical Engineer to join our R&D team. In this role, you will design, develop, and test mechanical components for a variety of products. You will collaborate with cross-

Key Responsibilities:

• Design and develop mechanical systems, components, and assemblies for various products
• Create detailed 3D models, technical drawings, and prototypes using CAD software.
• Conduct material selection, stress analysis, and thermal analysis to ensure design integrity and performance.
• Work closely with cross-functional teams to integrate mechanical designs with electrical, software, and user-interface systems.
• Perform testing and validation of mechanical prototypes to ensure they meet performance, safety, and regulatory standards.
• Troubleshoot and resolve design, performance, or manufacturing issues.
• Conduct design reviews, ensuring compliance with product specifications, quality standards, and cost objectives.
• Develop and maintain product documentation, including technical reports, assembly instructions, and testing protocols.
• Stay current with industry trends and technological advancements to continuously improve design processes and product quality.

Qualifications & Requirements:

• Bachelor’s degree in Mechanical Engineering or a related field.
• Proven experience (2+ years) in mechanical design
• Proficiency in CAD software (SolidWorks, AutoCAD, CATIA, etc.) and other design tools.
• Solid understanding of material properties, manufacturing processes, and mechanical testing methods.
• Strong problem-solving skills and the ability to apply engineering principles to complex challenges.
• Well versed at TCP/IP, USB, BLE, Modem, Wi-Fi and Serial communications
• Collaborate with Hardware team in the product development process for cameras and Networking, Wireless and IOT products.
• Excellent communication skills, both written and verbal, to interact with cross-functional teams and stakeholders.
• Ability to work independently and in a team environment, managing multiple projects and deadlines.

Preferred Qualifications:

• Bachelor’s degree in Mechanical Engineering or a related field.
• Experience in product development and life cycle management.
• Collaborate with Hardware team in the product development process for cameras and Networking, Wireless and IOT products.

ROLES & RESPONSIBILITIES

1. Technical Maintenance and Troubleshooting

• Perform hands-on troubleshooting and repairs of vending machines to ensure optimal functionality and timely deployment.
• Investigate field failures, identify root causes, and implement corrective and preventive actions.

2. Project Implementation

• Actively participate in the implementation of technical projects, adhering to timelines and quality standards.
• Provide technical expertise and support for new machine setups and upgrades.

3. Research and Development (R&D)

• Contribute to the development and testing of new vending machine models, features, and systems.
• Conduct research and development activities as needed to improve existing machines, focusing on enhancing functionality, efficiency, and innovation.
• Provide technical insights and feedback for products tested.

4. Inventory and Technical Store Management

• Oversee the spare parts inventory, including stock tracking, stocktaking, and ensuring adequate supply.
• Supervise the Technical Store's operation, ensuring proper documentation, equipment tracking, and adherence to safety standards.

5. Reporting and Documentation

• Prepare concise technical reports detailing activities, machine performance, and recommendations for improvements.
• Ensure accurate and timely submission of administrative and operational reports through the Technical Assistant.

6. Process Improvement and Efficiency

• Identify areas for process optimization, cost savings, and efficiency improvements within technical operations.
• Propose and implement solutions to enhance technical workflows.

7. Team Collaboration and Leadership

• Provide guidance and hands-on support for complex technical tasks, fostering collaboration within the team.
• Conduct training sessions to upskill team members and enhance their technical capabilities.
• Manage and guide the reporting staff, delegating tasks and overseeing their performance in reporting, administrative work, and technical store management.

8. Vendor and Supplier Coordination

• Build and maintain strong relationships with vendors and suppliers to address field defects and procurement needs.

9. Additional Assignments

• Undertake additional technical responsibilities as assigned to support team and organizational goals.

REQUIREMENTS

• Minimum Nitec in Electronics Engineering or an equivalent qualification.
• At least 2 years of hands-on experience with machine control systems and computer systems.
• Proficiency in basic computer applications, including MS Office and MS Excel.
• Strong self-motivation and a proactive, hands-on approach to tasks.
• Effective interpersonal and communication skills, with fluency in both English and Mandarin.
• Ability to thrive under pressure in a fast-paced environment.
• A team-oriented mindset combined with a willingness to take initiative and work independently when required.
• Strong work ethics, commitment to service, and a passion for learning and professional growth.
• Analytical and methodical problem-solving skills with a curiosity for technical challenges.
• bizSAFE Level 2 certified or willingness to complete the certification upon employment.

Work Location: Kaki Bukit View

Interested candidate please submit resume indicating your current/last drawn salary and salary expectation.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Software Engineer

Internal Code: A24121

What will you do?

• Build prototypes to demonstrate technology opportunities
• Design system architectures
• Write production quality code
• Manage deployments to cloud and (occasionally) on-premise infrastructure
• Learn and share knowledge in a multi-disciplinary team

What are we looking for?

• Experience with modern web applications in JavaScript (ES 5/6) is a must-have
• Experience in creation/maintenance of APIs using Node.js is highly advantageous
• Experience in front-end development with React.js is highly advantageous
• Experience in automated testing using JavaScript testing frameworks/libraries such as Karma, Mocha, Chai and Sinon is highly advantageous.
• Experience with database management/usage (both relational and non-relational), and handling of data in different environments is highly advantageous.
• Experience in feature testing using a Selenium-based framework is a nice bonus.
• Experience in tooling processes for modern web applications using Webpack and Gulp is a nice bonus.
• Experience in using Docker containers, development of CI/CD pipelines, and deployment using cloud services such as AWS/PasSes/your own private servers is a nice bonus.
• Experience in the software development lifecycle in an Agile context is a plus point.
• Experience in Scrum is a plus point.
• Passion for creating products
• Keen sense of learning and self discovery
• Willingness and capability to impart knowledge
• High level of self awareness
• Ability to self manage
• Growth mindset
• Minimum 2 years experience (or equivalent level of skill/confidence) with modern web applications using JavaScript.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is strongly preferred.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

An Infrastructure Engineer (IE) is responsible for designing, building, deploying, and maintaining the IT infrastructure using the latest technology for our Customers as well as internal in house systems. An Infrastructure Engineer requires all the IT systems that support businesses of any size to function efficiently. Infrastructure here includes Internet connectivity, security, cabling, servers and networking, virtualization platforms, storage area networks and any infrastructure related technologies.

With the expertise, Infrastructure Engineers ensure all of the systems within an organization function seamlessly. They work on site or remotely by evaluating all the systems within an infrastructure. Engineers may also be required to interact with all vendors on behalf of the customers or company concerning the infrastructure.

Infrastructure Engineer should be knowledgeable about network and security concepts, SAN technology and storage, and tuning techniques and system performance configuration and they should have exposure to networking in Windows server and Linux, TCP/IP environment, virtualization technologies, and OS performance monitoring.

Infrastructure Engineer needs good communication skills and must be able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas of the Company and use a strong customer service orientation to ensure that all service requests and incidents are resolved in a professional manner. They share their expertise and provide individual training and support to their technical colleagues within TSG. Infrastructure Engineer works with other technical staff and vendors to provide IT services to all our customers.

Your job duties will include but not limited to:

· performing installation, configuration, administration, migration, maintenance, tuning, troubleshooting, patching and upgrading of the IT infrastructure;

· managing technical deliverables of any projects and determine deployment strategy with the Project Managers;

· assisting Project Manager to create project plans, project roles and responsibilities, tracking and reporting project status. Communicating delays and issues;

· producing, delivering, and maintaining appropriate documentation for systems in accordance with document control standards and procedures;

· attending to pre-sales call to conduct scooping and customer site evaluation, if any;

· assisting sales in proposal preparation and technical write-out including drawing, if any;

· researching for solution and proposed appropriate solution to enhance / resolve customer’s pain points;

· ensuring customer’s satisfaction is highest at all time

· monitoring and performing capacity and feasibility studies and resolve system related issues.

· providing assistance for the reduction in volume and mean time to recover incidents in your business unit by providing high-level, independent trouble shooting on technical issues;

· providing assistance to Technical Recovery plans, and taking part in technical recovery for major incidents within your defined area;

· working and cooperating with internal and external groups when required in order to fully support environments and maintain service;

· adhering and contributing to the definition and implementation of operating procedures and operability on new and existing systems, ensuring adherence to defined operations standards;

· adhering to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizing service disruption, and ensuring adherence to Service Level Agreements;

· collaborating with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes;

· staying abreast of recent developments in related technical community, including new technology and business news that may impact vendors’ ability to provide service;

· seeking out all information and to fully understand all aspects of each device’s technology configuration and all uses;

· approving engineering tools available to implement conforming changes;

· packaging, company approved hardened versions of targeted operating systems;

· ensuring stack of agents for management systems are properly installed and connected; and

· maintaining patch levels in accordance with change management and security standards.

· Any other tasks assigned by the respective Team Managers and Directors

Requirements

• Minumum 1 year's experience
• Bachelor's degree in a Computer Science or Information Technology field
• Professional qualifications such as MCSA Windows Server 2012 / 2016; or MCSE Productivity Exchange 2016; or MCSA Office 365
• Additional qualifications such as CCNA Routing and Switching, ; and/or CCNA Security; VCP in Data Centre Virtualization will be an added advantage
• Must have strong knowledge of enterprise backup solution such as Symantec, CommVault etc.

Key Responsibilities:

• Assist with the management of a portfolio of projects.

• Support the preparation of the detailed list of materials required for each project.

• Plan the schedule of a few teams to allocate them efficiently to the worksites.

• Ensure the assigned teams complete works as scheduled on worksite to avoid delays.

• Ensure all works are performed in accordance with the prevailing safety and quality standards.

• Conduct site visits and provide assistance to teams on site as and if required.

• Prepare worksite reports to the management, assist the quantity surveyor for the claim reports.

• Monitor all changes to specifications and work scope and liaise with Quantity Surveyor to issue variation order.

• Manage all site document filing and record keeping and issue an end of project report.

Requirements & Qualifications:

• Degree in Civil Engineering/Building or equivalent.

• Preferably 2 years of experience in the construction industry.

• Well organised and capable of efficient planification.

• Problem solving and communication skills.

• Fluent oral and written English.

• Class 3 driving license preferred.

Key Responsibilities:

• Collaborate with the Facilities Manager to engage with clients regarding all operational tasks and projects.
• Supervise and ensure that maintenance programs and rectification tasks are efficiently managed by a team of technical officers and technicians.
• Oversee and coordinate maintenance activities for various Air Conditioning and Mechanical Ventilation (ACMV) systems, including chiller systems, chilled water systems, direct expansion (DX) systems, mechanical ventilation systems, clean room systems, and building management systems.
• Develop comprehensive plans for the installation, maintenance, and operation of ACMV systems.
• Provide guidance and lead technical investigations for rectification works, ensuring effective resolution of issues.
• Ensure daily air conditioning thermal comfort levels are maintained within acceptable limits according to established codes of practice.
• Monitor and report on maintenance work progress, follow up on action items, and maintain thorough maintenance checklists and schedules.
• Innovate and implement improvements to operational processes aimed at enhancing efficiency and promoting energy conservation.
• Work collaboratively with owners, users, consultants, vendors, and contractors to provide feasible solutions that meet engineering functional requirements and ensure project objectives are achieved.
• Conduct regular inspections of existing air-conditioning systems to verify that all maintenance programs are effectively implemented in strict adherence to guidelines and Provide technical specifications for ACMV system upgrades or renovation projects as needed.
• Stay informed about local codes of practice, including ASHRAE standards, to ensure compliance in all operations.
• Ensure that all work is carried out safely and in accordance with established safety procedures.
• Coordinate with contractors for rectification and ad-hoc works, ensuring that all tasks are executed efficiently.
• Investigate, analyze, and determine root causes of breakdowns and faults, reporting findings effectively.
• Prepare detailed technical reports and proposals regarding breakdowns and maintenance activities.

Education and Experience:

• Bachelor’s degree in Mechanical Engineering or an equivalent engineering discipline (mechanical, electrical, or industrial).
• Minimum of 3 years of hands-on experience in ACMV (Air Conditioning and Mechanical Ventilation) systems, facilities management, or project management.
• Proficient in guiding and troubleshooting ACMV faults, with a solid understanding of construction principles and building processes.
• Thorough understanding of building regulations and health and safety protocols.
• Exceptional communication skills with the ability to collaborate effectively with non-engineering team members.
• Detail-oriented, self-motivated, disciplined, and well-organized, with a strong safety mindset and a commitment to exemplary workplace safety and health (WSH) practices.
• Strong analytical and problem-solving abilities, capable of troubleshooting on-site issues effectively.
• Familiarity with project management principles and practices.

Element has an opportunity for Instrumentation Engineer for Singapore

In this role, you will be primarily responsible for assisting in designing, planning, and coordinating geotechnical instrumentation projects, scheduling control, obtaining permits for on-site installation, and setting up and commissioning monitoring

This will be a site based position in Singapore

Core Responsibilities

• Propose engineering documents for clients' approval, on-site installation and hands-on monitoring of sensors, instruments, and equipment
• Instruct supervise, manage, and monitor site personnel ensuring data processing, review , analysis, submission of reports
• Attending project meetings, schedule control, submit for permits for on-site installation, set up, and commission monitoring
• Assist in designing, planning, and coordinating geotechnical instrumentation projects, scheduling control, obtaining permits for on-site installation,and setting up and commissioning monitoring, providing input into health, safety, environmental and quality policies ensuring uptodate documentation
• Liaise and coordinate with client for installation and monitoring issues while overseeing all instrumentation works including production of method statements, project quality plan, calibration, installation, data acquisition, data verification, data processing, web database, data presentation, update of instrumentation drawings and reporting
• Shall be responsible for preparing all necessary reports as specified in the contract’s documents and client submission

Skills / Qualifications

• Degree in Civil Engineering or Geology recognised by the PE Board along with 3 years relevant experience in major infrastructure projects
• Working experience in geotechnical instrumentation and site investigation works
• Physically fit and able to withstand the challenging working conditions
• Strong and determined quality focus with indefatigable determination to get the job done under the most challenging conditions
• Self-motivated team player with excellent organisational and communication skills

An Infrastructure Engineer (IE) is responsible for designing, building, deploying, and maintaining the IT infrastructure using the latest technology for our Customers as well as internal in house systems. An Infrastructure Engineer requires all the IT systems that support businesses of any size to function efficiently. Infrastructure here includes Internet connectivity, security, cabling, servers and networking, virtualization platforms, storage area networks and any infrastructure related technologies.

With the expertise, Infrastructure Engineers ensure all of the systems within an organization function seamlessly. They work on site or remotely by evaluating all the systems within an infrastructure. Engineers may also be required to interact with all vendors on behalf of the customers or company concerning the infrastructure.

Infrastructure Engineer should be knowledgeable about network and security concepts, SAN technology and storage, and tuning techniques and system performance configuration and they should have exposure to networking in Windows server and Linux, TCP/IP environment, virtualization technologies, and OS performance monitoring.

Infrastructure Engineer needs good communication skills and must be able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas of the Company and use a strong customer service orientation to ensure that all service requests and incidents are resolved in a professional manner. They share their expertise and provide individual training and support to their technical colleagues within TSG. Infrastructure Engineer works with other technical staff and vendors to provide IT services to all our customers.

Your job duties will include but not limited to:

· performing installation, configuration, administration, migration, maintenance, tuning, troubleshooting, patching and upgrading of the IT infrastructure;

· managing technical deliverables of any projects and determine deployment strategy with the Project Managers;

· assisting Project Manager to create project plans, project roles and responsibilities, tracking and reporting project status. Communicating delays and issues;

· producing, delivering, and maintaining appropriate documentation for systems in accordance with document control standards and procedures;

· attending to pre-sales call to conduct scooping and customer site evaluation, if any;

· assisting sales in proposal preparation and technical write-out including drawing, if any;

· researching for solution and proposed appropriate solution to enhance / resolve customer’s pain points;

· ensuring customer’s satisfaction is highest at all time

· monitoring and performing capacity and feasibility studies and resolve system related issues.

· providing assistance for the reduction in volume and mean time to recover incidents in your business unit by providing high-level, independent trouble shooting on technical issues;

· providing assistance to Technical Recovery plans, and taking part in technical recovery for major incidents within your defined area;

· working and cooperating with internal and external groups when required in order to fully support environments and maintain service;

· adhering and contributing to the definition and implementation of operating procedures and operability on new and existing systems, ensuring adherence to defined operations standards;

· adhering to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizing service disruption, and ensuring adherence to Service Level Agreements;

· collaborating with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes;

· staying abreast of recent developments in related technical community, including new technology and business news that may impact vendors’ ability to provide service;

· seeking out all information and to fully understand all aspects of each device’s technology configuration and all uses;

· approving engineering tools available to implement conforming changes;

· packaging, company approved hardened versions of targeted operating systems;

· ensuring stack of agents for management systems are properly installed and connected; and

· maintaining patch levels in accordance with change management and security standards.

· Any other tasks assigned by the respective Team Managers and Directors

Requirements

• Minumum 1 year's experience
• Bachelor's degree in a Computer Science or Information Technology field
• Professional qualifications such as MCSA Windows Server 2012 / 2016; or MCSE Productivity Exchange 2016; or MCSA Office 365
• Additional qualifications such as CCNA Routing and Switching, ; and/or CCNA Security; VCP in Data Centre Virtualization will be an added advantage
• Must have strong knowledge of enterprise backup solution such as Symantec, CommVault etc.

We are looking for a Project Engineer to manage on-site installations and oversee projects from initiation to completion, ensuring seamless execution and adherence to deadlines. You will be responsible for designing, testing, optimizing, and implementing smart condition monitoring systems to enhance business processes, extend machinery lifespans, and provide solutions for predictive maintenance. Your work will involve both hardware and software aspects of these systems, ensuring seamless integration within an industrial environment.

Job Responsibilities:

• Engage in technical discussions with customers and stakeholders to understand their needs and ensure solutions meet requirements
• Participate in designing, testing, and optimizing automated systems to improve business processes
• Participate in conducting Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and technical/software demonstrations at customer sites
• Execute on-site installations from start to finish, ensuring smooth operations and meeting deadlines
• Perform on-site and/or remotely support, ie. hands-on installation, debugging, fixing, testing & commissioning, troubleshooting & root cause analysis of application related issues
• Supporting system testing, configuring PLC network systems, integration of electronic hardware and software, and troubleshooting to ensure proper functionality
• Carry out Preventive/Predictive Maintenance of plant instrumentation, vibration monitoring system, control and electrical system to ensure high reliability and availability (on/off site)
• Providing customers with step-by-step guidance, software training, and technical support & solutions for products (online & on-site)
• Control and maintain project documentation, ensuring accuracy, organization, and compliance with company standards
• Ensure proper documentation of designs, tests, optimization processes, and implementations for all systems
• Coordinate with cross-functional teams to ensure all project deliverables are documented and tracked
• Review OEM technical documents and analyze specifications for compliance
• Prepare the BOM list and technical drawings, including as-built, schematic, and single-line diagrams
• Other ad-hoc duties as assigned to support overall team objectives

Qualifications:

• Diploma/Degree in Engineering, Computer Science, or a related field
• Experience in designing, testing, optimizing, and implementing industrial monitoring systems
• Strong knowledge of system integration, with expertise in both hardware and software components
• Proficiency in AutoCAD, HMI development, SCADA programming, and PLC configuration
• Familiarity with project management principles and hands-on experience with project management tools
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues
• Strong communication skills and the ability to collaborate effectively with cross-functional teams
• Ability to work in a fast-paced, dynamic environment and manage multiple projects
• Ability to start work within a short notice period is preferred

We thank all applicants for your interest, but only those selected for an interview will be contacted.

Your Role:

• Project Management- managing and monitoring the installation, configuration, testing of systems and infrastructure
• Deploying and configuring the systems and infrastructure, ensuring performance, availability and security.
• Assist in the implementation and maintaining strategies for security, backup, redundancy
• Administration of windows servers and virtualization environments
• Providing reports on project status, activities and achievements to upper management.
• Ensure timely project delivery to customers
• Product testing and evaluation
• Identifying and resolving issues with systems, servers, storage, networks etc.
• Produce technical documentation for implementation / UAT / Technical Manual
• Attend to site installation, configuration & troubleshooting
• Liaise with vendors, suppliers, end users and government agencies
• Other duties assigned

About you:

• Degree/Diploma in Electrical and Electronic Engineering / Computer Engineering / IT networking or any other relevant field of studies
• Experience in Microsoft system, video streaming, basic programming, computer hardware and IT network knowledge would be an advantage
• Experience with Windows Server administration and virtualization environments
• Good analytical and problem solving skills
• Display positive learning attitude and aptitude
• A good team player with good communication and interpersonal skills
• Able to work under stress and independently

Key Responsibilities:

• Manage a portfolio of projects.

• Plan the preparation works in the workshop, assign the adequate teams and equipment to the worksites to complete works as scheduled and to avoid delays.

• Oversee the day-to-day progress of on-going projects.

• Identify any risk or problem and promptly respond by proposing and implementing corrective measures.

• Ensure all works are performed in accordance with the prevailing safety and quality standards.

• Attend meetings with clients, architects, engineers, site supervisors and suppliers.

• Monitor all changes to specifications and work scope and liaise with Quantity Surveyor to issue progress claim and variation order.

• Manage all site document filing and record keeping and issue an end of project report

Requirements & Qualifications:

• Degree in Civil Engineering or equivalent.

• Minimum 5 years of experience in a relevant industry.

• Well organised and capable of efficient planification.

• Problem solving and communication skills.

• Familiar with the procedures of projects in construction and with the health and safety legislation at worksite.

• Fluent oral and written English.

• Class 3 driving license preferred

Maintenance

• Provide technical services to maintain and troubleshoot different computer and electrical systems.
• Attend and carry out Fault Finding and Diagnosis of systems breakdowns, both on a mechanical and electrical basis, with a focus on providing high levels of service and response times.
• Follow Preventive Maintenance work schedules to specified standards and procedures and maintain all relevant written records
• Follow up and close all incidents, issues and request timely
• Support Project Team on some site installations and testing and commissioning matters.
• Be available for on call and stand by duty procedures and other responsibilities required
• To follow all company business operation and SOP at all times
• Participate actively in Health Safety and Environment programs and activities in order to achieve Company’s KPIs, ISO 14001 objectives and target. Proactively rectify any abnormalities, unsafe acts or unsafe situations and report to supervisor accordingly
• Maintain high standard of housekeeping at all times
• Other ad-hoc duties as assigned by immediate supervisor.

Requirements

• Higher Nitec in Electrical Engineering / Mechanical Engineering
• At least 1-2 years of relevant working experience
• Possess at least Class 3 manual license to operate vehicle for onsite support
• Knowledge on computer server maintenance, network troubleshooting, basic software troubleshooting
• Knowledge on Firewall, Backup solution and Anti-virus solution
• Good communication and interpersonal skills
• Able to perform standby duties after office hours and provide onsite support, if required

1. Focus on assisting Service Sales Manager in managing all existing & Non-SSA accounts.
2. Focus on maintaining current installed base by renewing existing maintenance contracts.
3. To influence our customers on the importance of after-sales service coverage. Should possess superior negotiation skills and a Will-to-Win mindset.
4. Create clients’ automation needs based on clients’ business operations’ models. – Assist Service Sales Manager in submission of competitive price proposals/tenders (open & close) on clients’ projects.
5. Co-ordinate between clients, contractors, subcontractors and in-house engineering staff on projects.
6. Regularly prepare and/or assist to prepare proposals and presentations to push retrofitting and upgrading projects to generate additional revenue.
7. Assist to Liaise between project and testing & commissioning teams to ensure costings are accurate.
8. Assist to Liaise between team leads and tier 2 support teams from both pharmacy and transport automation arms for finalisation of bill of materials, costing sheets and approach to tenders/quotations/upgrade.
9. Work directly with Service Sales Manager, head of customer care and director of pharmacy automation to prepare competitive quotations and proposals – assist to prepare risk reviews to upper management to determine potential risks and mitigating factors to finalise selling prices.
10. Closely monitoring current sales leads and following up closely to ensure accuracy of sales funnel - regularly communicate with customers to ensure that all needs are met, if needs are not met, identify potential opportunities to generate more revenue.
11. Assist to Identify sites with the potential of competitor displacement, strategise with relevant management teams to create value adding solutions to customers - ensure that current maintenance agreements are profitable.
12. Main POC for pushing of cold chain products (Pharmacy refrigerators and freezers) in Singapore