Responsibilities:

• Undertake construction supervision as RE of underground building works and civil infrastructure, involving site inspection, meetings and review of drawings and method statements in accordance to customer specifications, applicable codes, standards and other generally accepted practices
• Carry out independent design checks for temporary formwork and formwork support system
• Keep quality records of all works, monitor and report on work progress
• Review and comment on contractor's submissions
• To review and supervise safety, environmental and health matters
• Station full-time on site to support Senior Resident Engineers (SRE) and the QP(S) with projects

Requirements:

• Experience in Underground work/ viaduct work
• Minimum Diploma in Civil and/or Structural Engineering from an established institution and/or qualification accredited by JAC of IES/ACES as QSS
• Minimum 3 years of relevant experience as RE for LTA project (MRT, underground, tunnelling works) or PUB project
• Has good working knowledge of Geotechnical and instrumentation works and compliance to Singapore Building Regulations
• Good analytical ability with strong verbal and written communication skills
• Independent, organized with positive work attitude

Working Location:

• LTA / PUB projects

Responsibilities:

System Administration

• Install, configure, and maintain computer operating systems and services, including Windows, Linux, and macOS
• Monitor system performance, troubleshoot issues, and ensure network, system, and endpoint security

User Helpdesk Support

• Provide end-users remote and onsite technical support, addressing hardware, software, and network issues
• Respond promptly to helpdesk tickets, emails, and phone calls, and resolve or escalate issues effectively as necessary

Knowledge Sharing

• Document and track technical support issues and resolutions in the ticketing system
• Maintain up-to-date network diagrams and technical documentation

Project Work

• Lead client project as Project Manager, overseeing all aspects from inception to completion
• Conduct annual internal IT assessment and provide actionable recommendations
• Set up and configure next-generation firewall, managed switches, enterprise wireless, SIEM, and endpoint security
• Deploy cloud servers with an open-source virtualisation
• Configure Microsoft 365 environments, including user provisioning, licensing, and other essential services
• Configure and manage Microsoft 365 services, including Exchange, SharePoint, OneDrive, and other services
• Implement and maintain Microsoft 365 security measures and policies, including Entra ID, Intune, Purview, Cloud Defender, MFA, and Conditional Access

Security Management

• Comply with all policies and procedures published under Information Security Management System category
• Fulfil the requirements of Information Security Management System standards

Others

• Any other ad-hoc duties as required by the company from time to time

The Ideal Candidate:

• Diploma or Degree in Information Technology or a related field
• Strong communication and teamwork abilities
• Ability to work independently and under pressure
• Strong work ethic and commitment to quality
• Ability to learn new things quickly

By submitting your resume to us, you agree that we may process your personal information in accordance with our Data Protection Policy. This includes collecting, storing, and using your personal data for the purpose of evaluating your qualifications and suitability for employment opportunities within our company. You understand that providing inaccurate or incomplete information may affect the evaluation of your application. If you have any concerns regarding the processing of your personal data, please refer to our Data Protection Policy or contact our Data Protection Officer.

https://www.entrustnetwork.com/privacy-policy/

Job description

Well established local M&E company looking for qualified Engineer (M&E) to join us. May refer to our website www.e-tech.com.sg for a basic understanding of the Company.

Responsibilities

1. Design of control system and programming coding for Building Management System (BMS) and IoT Solutions, inclusive of controls for Chiller Plant Room, Fan Coil Units, Air Handling Units and etc.

2. Design of HMI graphic design and SCADA or Cloud dashboard.

3. Manage project timelines, budgets and resources.

4. Ensure compliance with industry standards and regulations.

5. Collaborate with clients, vendors and internal teams as per project requirements.

6. Conduct project reviews and prepare status reports.

7. Timely reporting to the Management.

Requirements

1. Bachelor's degree in Electrical and Electronics Engineering or related field.

2. Ability to make sound decisions and work independently.

3. Knowledge of IoT Solutions and BMS control systems or PLC IEC61131 (ladder logic, function block) programming.

4. Strong problem-solving and analytical abilities.

5. Effective communication and teamwork skills.

6. Well-versed in proposal drafting and presentation skills.

7. Ability to handle stress and multi-task.

Additional Information

- no age limit

- 5.5 days working week

- able to travel if necessary

A Construction company are looking for self motivate candidates:

Job scope:

• Responsible for coordination, planning, and forecasting to optimize utilization of resources to fulfil budgetary and project milestones
• Perform site study for PV system recommendation
• Manage solar project site team to ensure compliance with safety standards
• Monitor site work progress to ensure projects conform to specifications, schedules, and budgets
• Plan and review Bill of Materials (BOM) for projects
• Coordination with procurement team to raise sales request and ensure timely delivery of materials
• Investigate and troubleshoot M&E issues during and post project implementation in coordination with clients, contractors, other stakeholders
• Coordinate with LEW for site testing and inspection of installation
• Design and draft electrical single-line diagram (SLD), solar module layout and string-connection drawings for using AUTOCAD software
• Design and draft mechanical drawing of solar PV systems
• Prepare and review project documents for submission to authority and ensure smooth delivery of the project completion
• Assist with ad-hoc duties as assigned

Requirement:

• Min Diploma in Electrical Engineering
• Extensive experience in Solar Integration/Data Center client is an advantage
• Good foundation in M&E project

Responsibilities:

• Undertake construction supervision as RE of underground building works and civil infrastructure, involving site inspection, meetings and review of drawings and method statements in accordance to customer specifications, applicable codes, standards and other generally accepted practices
• Carry out independent design checks for temporary formwork and formwork support system
• Keep quality records of all works, monitor and report on work progress
• Review and comment on contractor's submissions
• To review and supervise safety, environmental and health matters
• Station full-time on site to support Senior Resident Engineers (SRE) and the QP(S) with projects

Requirements:

• Experience in Underground work/ viaduct work
• Minimum Diploma in Civil and/or Structural Engineering from an established institution and/or qualification accredited by JAC of IES/ACES as QSS
• Minimum 3 years of relevant experience as RE for LTA project (MRT, underground, tunnelling works) or PUB project
• Has good working knowledge of Geotechnical and instrumentation works and compliance to Singapore Building Regulations
• Good analytical ability with strong verbal and written communication skills
• Independent, organized with positive work attitude

Working Location:

• LTA / PUB projects

Responsibilities:

• Undertake construction supervision as RE of underground building works and civil infrastructure, involving site inspection, meetings and review of drawings and method statements in accordance to customer specifications, applicable codes, standards and other generally accepted practices
• Carry out independent design checks for temporary formwork and formwork support system
• Keep quality records of all works, monitor and report on work progress
• Review and comment on contractor's submissions
• To review and supervise safety, environmental and health matters
• Station full-time on site to support Senior Resident Engineers (SRE) and the QP(S) with projects

Requirements:

• Experience in Underground work/ viaduct work
• Minimum Diploma in Civil and/or Structural Engineering from an established institution and/or qualification accredited by JAC of IES/ACES as QSS
• Minimum 3 years of relevant experience as RE for LTA project (MRT, underground, tunnelling works) or PUB project
• Has good working knowledge of Geotechnical and instrumentation works and compliance to Singapore Building Regulations
• Good analytical ability with strong verbal and written communication skills
• Independent, organized with positive work attitude

Working Location:

• LTA / PUB projects

Job Description & Requirements

• Undertake construction supervision as RE of underground building works and civil infrastructure, involving site inspection, meetings and review of drawings and method statements in accordance to customer specifications, applicable codes, standards and other generally accepted practices
• Carry out independent design checks for temporary formwork and formwork support system
• Keep quality records of all works, monitor and report on work progress
• Review and comment on contractor's submissions
• To review and supervise safety, environmental and health matters
• Station full-time on site to support Senior Resident Engineers (SRE) and the QP(S) with projects

Requirements:

• Experience in Underground work/ viaduct work
• Minimum Diploma in Civil and/or Structural Engineering from an established institution and/or qualification accredited by JAC of IES/ACES as QSS
• Minimum 3 years of relevant experience as RE for LTA project (MRT, underground, tunnelling works) or PUB project
• Has good working knowledge of Geotechnical and instrumentation works and compliance to Singapore Building Regulations
• Good analytical ability with strong verbal and written communication skills
• Independent, organized with positive work attitude

Working Location:

• LTA / PUB projects

Join Our Team as Head of the Contract Department

About Us:

GALAXY BUILDING MANAGEMENT SERVICE PTE LTD is a thriving local SME in the construction industry, dedicated to delivering high-quality projects and innovative solutions. With years of experience, we pride ourselves on our commitment to excellence and our strong relationships within the construction and development sphere. As we continue to grow, we are seeking an ambitious, resourceful, and driven individual to lead our Contract Department.

Position Overview:

We are looking for a Head of the Contract Department who will be instrumental in driving our project acquisition strategy and securing new opportunities for our business. This role demands an exceptional candidate with a deep understanding of the construction industry, outstanding marketing and negotiation skills, and the ability to bring significant value to our organization.

Key Responsibilities:

- Develop and execute effective strategies to secure new construction projects.

- Leverage your strong connections in the construction development industry to generate leads and establish partnerships.

- Act as the primary negotiator in discussions and contracts with clients, suppliers, and stakeholders.

- Collaborate closely with the technical and commercial teams to ensure the alignment of project deliverables with client expectations.

- Continuously analyse market trends and competitor activities to identify growth opportunities.

- Bring innovative ideas and solutions to the team, enhancing the value proposition we offer to clients.

Qualifications:

- Proven experience in the construction industry with a strong portfolio of successfully secured projects.

- Excellent negotiation skills and a track record of closing deals.

- Strong relationships and networks within the construction development industry.

- Marketing skills and an understanding of how to position our services effectively in the market.

- A proactive, resourceful, and results-driven mindset.

What We Offer:

- A competitive compensation package based on your value contribution.

- Opportunities for personal and professional growth in a supportive environment.

- A chance to make a significant impact in a company that values innovation and excellence.

Join Us:

If you are an ambitious individual looking to take your career to the next level and make a real difference in the construction industry, we want to hear from you!

How to Apply:

Please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for the Head of Contract Department at GALAXY BUILDING MANAGEMENT SERVICE PTE LTD to contact email or application link.

Applications will be reviewed on a rolling basis, so don’t wait to apply!

GALAXY BUILDING MANAGEMENT SERVICE PTE LTD is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

• Have relevant electrical experience
• Proficient in English and Chinese
• To oversee and manage Project team.
• To develop a detailed project plan to track progress.
• To ensure that all projects are delivered on-time, within scope and budget.
• To manage the relationship with the client and all stakeholders.
• To create and maintain comprehensive project documentation.
• To coordinate the works of a multi-disciplinary workforce including external subcontractors and consultants.
• To attend site meetings and inspections.
• To handle project risk management and issues escalation.

Regional Office of European industrial packaging system looking to expand with vacancy for Sales Engineer

Job Responsibility:

· Position will be based in Singapore and will handle local market and possible overseas market opportunity

· To prepare sales budget and achieve sales targets

· Establish good rapport and maintain close business relationship with existing and new customers

· Provide commercial and technical support to customers

· Handle enquiry from customers about our products and technical aspect of products

· Expand market share and increase customer base both locally and overseas

· Perform market research among existing customer base to seek feedback on sales and after-sales service

· Keep informed on industry news and trends, products, services, competitors, and the latest product-line developments

Job Requirements:

· Possess a tertiary education in engineering

· Customer oriented, results focused and possess good interpersonal & communication skill with all levels

· Meticulous and detailed person

· 1-2 years of experience will be preferred, without experience can be considered

· Well-versed in English & Mandarin (other language & dialects will be an advantage)

· Possess class 3 driving license

· Future overseas business trip expected

Other information:

· Basic($2500 - $3500) + AWS + VB +commission

· Working hours Mon-Fri 9am-6pm

· Working location: Kaki Bukit Area

· Vehicle will be provided if hired

· Training will be provided if hired

· Oversee the implementation of Smart Building System projects.

· Understand system design, review technical specification including quotation.

· Monitor site work and responsible for shop drawing, catalogue, material submissions.

· Supervises departmental policies and procedures and standard of work performance.

· Implement and direct a program to ensure efficient execution of turnkey projects.

· Co-ordinates departmental activities and attend meetings and liaison work with consultants/ clients / main contractors / vendors.

· Provide functional direction to assigned personnel.

· Monitor and control operation to achieve the targeted turn-around time, productivity, quality, environmental, occupational health & safety standards.

· Provide safe custody, control and maintenance of all equipment and special tools used by the department.

· Propose and implement improvement works to client.

· Establish and maintain courteous / co-operative relationship with clients.

· Control project budget

QUALIFICATION

· Diploma in Engineering

COMPETENCIES (Knowledge, Skills & Attitudes)

· Technical drawing.

· Building Management System.

· Types of Extra Low Voltage systems.

· Interpersonal savvy.

· Timely decision making.

· Managing and measuring work.

· Organizing.

· Planning.

· Project Management.

· Customer Focus.

· Perseverance.

· Team player.

Job Highlights

• In-house R&D and manufacturer with > 25 years of international track records
• Career development and overseas travel opportunities
• Performance bonus and special benefits
• 5 days work week (8.30 am to 6.00 pm)
• Near to Ubi MRT

Job Description

• Be part of our sales team to market the company's products and services to key CHANNEL partners and CORPORATE customers locally and overseas with some travelling
• Build solid customer relationships with key accounts and/or key channel partners
• Participate in marketing events such as seminars, trade shows, and telemarketing events

Job Requirements

• Candidate must possess at least Diploma/ Advanced/ Graduate Diploma/ Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/ Electronic), Business Studies or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Access Control, CCTV, Integrated IP Solutions, Selling, Marketing
• Preferably Executive specialized in Sales/Support - Engineering/Technical/IT or equivalent for SALES ENGINEER position

All resumes are treated with the strictest confidence. We regret that only shortlisted candidates will be notified.

About Innowave Tech

Innowave Tech: MANUFACTURING SIMPLIFIED

Innowave Tech is a leading AI solution provider in the semiconductor industry, specializing in developing cutting-edge technologies for innovation and efficiency. Our focus is on computer vision and large-scale data analytics to meet the complex needs of our clients in the advanced manufacturing and semiconductor industry.

Job Description:

As a Data Engineer Intern (Equipment Health Analytics), you will develop data architecture and infrastructure for industrial IoT data. You will collaborate with cross-functional teams to build and maintain scalable and reliable data storage and data pipeline. This role offers a unique opportunity to work with innovative technologies and make a meaningful impact in a fast-evolving industry and is ideal for candidates with strong data engineering skills and interest in AI applications.

Key Responsibilities:

1. Design and implement multi-tenant data architecture for equipment sensor data.

2. Implement and maintain storage solutions across cloud and on-premises systems.

3. Build data quality validation frameworks and metadata management systems.

4. Document technical processes and data flows.

Requirements / Qualifications:

· Minimum Poly, Bachelor’s, or Master’s degree in Data Engineering, Computer Science, or related field.

· Self-motivated learner who quickly adapts to new tools and technologies.

· Strong problem solver with proven ability to complete complex tasks.

· Detail-oriented with high standards for work quality.

· Excellent communicator and team collaborator.

· Internship duration should be at least 3 months full time.

· Resume should indicate your forecasted internship dates.

Required Skill Sets:

· Python programming

· SQL and NoSQL databases

· Message queues or Redis

· Storage solutions: Cloud (Azure Blob, AWS S3) or On-premises (Ceph, MinIO)

· Data lake concepts and implementations

· Linux shell scripting and system administration

· Knowledge of the following is a plus:

- IoT data and manufacturing processes

- Basic understanding of data security principles

- Familiarity with DevOps practices

Screening questions:

• The intended internship period will be during your course of study?

• Are you students pursuing Computer Science disciplines?

• Are you able to commit for more than 3 months?

Outcome of Technical Skills and Competencies that Intern will learn:

· To identify and translate business and technical requirements into data architectures.

· To develop proficiency and practical experience in cloud and on-premises storage solutions.

· To build and maintain data pipelines while documenting technical processes and data flows effectively.

· To gain hands-on experience with tools and system administration for data engineering tasks.

· To collaborate effectively with stakeholders while adapting to new technologies and solving complex data engineering problems within deadlines.

Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves around the world.

Now, with Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly. We’ve already partnered with 85+ banks, FinTechs and other enterprises, opening up the benefits of Wise’s payments infrastructure to millions of their end customers around the world.

Read more about Wise Platform here: https://platform.wise.com/

Job Description

As a technical support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend on rapid and dedicated support: from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident.

What you'll be doing:

• Develop a deep expertise in the Wise API products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that.
• Support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership.
• Contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise.
• Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.

Qualifications

• You have +3 years in a technical support engineering role, and are familiar with common support tooling and terminology.
• You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases.
• You have strong organisation and prioritisation skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders.
• You thrive in a reactive support environment, and can also drive proactive improvements where you identify them.
• You’re cool under pressure, and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable).
• While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Python or Java.
• While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends.
• You are willing to travel internationally, to work and learn with product engineering, implementation delivery, customer support, and operations teams across the world.
• You work well in a team with a diverse group of people from all over the globe and in different time zones.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Brief description:

iO3 is a fast growing company in the field of maritime digital solutions and satellite connectivity.

We are hiring an IT service engineer to help manage and support our expanding customer base, with an emphasis on prompt response and exemplary delivery of support/solutions.

The candidate should expect a high tempo, dynamic environment and is joining a team of engineers that are strongly driven and passionate about what they do.

Jobscope:

1. Assist team lead in ensuring customers’ requests are promptly resolved, or to liaise with vendors to arrive at a solution
2. Responding to technical support calls/emails from vessel for computer, application and connectivity issues
3. Setting up and installing new computers, network infrastructure (up to L2) and software on board vessels or at shore
4. Maintain network infrastructure drawing for each vessel
5. Remote assistance to vessels upon coordination of timezone
6. Diagnosing and fixing network problems and hardware or software faults
7. Maintaining inventories of hardware and software for each vessel
8. Assist in ensuring prompt quotation, procurement and delivery of equipment to customer premises or vessels
9. Be actively involved in project preparation or solutions to meet customers’ requirements
10. Exposure to other segments of IT ie OT equipment, CCTV, WiFi infrastructure, satellite communications
11. Any other tasks assigned

Requirements:

1. Candidate must be at least physically fit to board vessels (few days per month)
2. Proficient in L1 networking, windows OS and MS office, WiFi networking, network infrastructure, firewall, VLANs, routing
3. Irregular hours at times, including weekends/public holidays, dependent on vessel’s schedule and arrival. Shipboard allowance is provided for vessel attendance.
4. Able to work on own and be responsible to prepare proper documentation for work completion
5. Keen to learn and driven to excel
6. Minimum NITEC, Higher NITEC or Diploma in relevant fields of study
7. This position is open to fresh graduates as well, training will be provided

BAND 1 JOB DESCRIPTION

Job Description

• The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

1. Bachelor Degree or equivalent in Computer Science or related field.
2. CompTIA A+, Microsoft Certified Professional (MCP) or better.
3. Minimum of 18 months’ years of IT experience.
4. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
5. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
6. Proven analytical, troubleshooting and problem solving skills.
7. Proven ability to multi-task, effectively determine priorities and meet SLA’s.
8. Excellent communication relationship-building and internal customer service skills.
9. Adaptable and flexible in a fast-changing industry and work environment.
10. Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.