Job Description:

• Create detailed drawings and designs, technical specifications, and plans.
• Conduct research and development activities to enhance the performance, efficiency, and safety of fire suppression products.
• Evaluate and select appropriate materials for construction of cylinders, ensuring compatibility with fire suppression agents and compliance with industry standards.
• Oversee the prototyping and testing process, conducting performance evaluations and making necessary adjustments to meet quality and safety standards.
• Stay up-to-date with relevant industry codes, standards, and regulations (e.g., NFPA, UL and FM Global) and ensure products meet all necessary certifications and approvals.
• Work closely with cross-functional teams, including Manufacturing, Quality Assurance, Production and Sales, to ensure seamless product development and production processes.
• Analyze production costs, identify areas for cost reduction, and implement cost-effective design solutions without compromising safety or quality.
• Prepare detailed engineering drawings, specifications, and documentation for manufacturing and assembly processes.
• Troubleshoot and resolve engineering issues related to product design, production, or performance.

Requirements:

• Diploma or Degree in Mechanical Engineering or a related field.
• Minimum of 3 years of experience in mechanical engineering, preferably in the Fire Suppression Industry or a related field.
• Proficient in CAD software (e.g., SolidWorks, AutoCAD) for 3D modeling and drafting.
• Strong understanding of materials science and selection, particularly those suitable for high-pressure applications and fire-resistant environments.
• Familiarity with relevant industry standards, codes, and regulations (e.g., NFPA, UL and FM Global) governing fire suppression systems and components.
• Experience with design validation, prototyping, and testing procedures, including knowledge of testing standards.
• Ability to perform engineering calculations, stress analysis, and simulations to validate design integrity.
• Excellent written and verbal communication skills for technical documentation and effective collaboration with cross-functional teams.
• Strong problem-solving skills and the ability to think critically to address engineering challenges.

JOB DESCRIPTION:

• Generate layout drawings, procedures, and technical specifications.
• Draft comprehensive scope of work for all mechanical engineering tasks.
• Produce technical specifications, requisitions, and detailed drawings (including plans, elevations, and arrangements).
• Coordinate engineering designs and manage interface-related issues.
• Strategize, develop, and innovate new products in alignment with project requirements.
• Enhance existing product designs for optimal performance and efficiency.
• Offer technical expertise to bridge the gap between product design and manufacturing processes.
• Lead and oversee investigations into the form and function of design features.
• Develop and refine technical drawings of mechanical parts and assemblies to convey design intent and guide manufacturing processes.
• Create communication documents to effectively convey design details to clients or manufacturing partners.
• Establish and maintain design history files for documentation and reference purposes.
• Validate system and product capabilities by designing and conducting feasibility studies and testing methods.
• Innovate manufacturing processes by designing and adapting equipment for component fabrication, assembly, and installation.
• Ensure system and product quality through the design and implementation of testing methods; verify finished product and system capabilities; validate fabrication, assembly, and installation procedures.

REQUIREMENTS:

• Diploma or Degree in Mechanical or Mechatronics or any related field in Engineering.
• Possess a minimum of 3 years of experience in Engineering and Product Design, specifically in pressure vessels.
• Proficiency in computer-aided design (CAD) software and/or Solidworks for creating engineering drawings.

About the Job

Customer service Manager: Sales and marketing - Refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company's products or services. It involves addressing customer inquiries, resolving problems or issues, and ensuring customer satisfaction. As a Agile Service Manager participant, the primary goal will be to build positive relationships with customers, enhance their overall experience, and maintain their loyalty to the business with respect to the sales and marketing responsibilities in Customer Service roles organization the aim is to promote and sell products or services to customers. While your sales activity will be primarily focuses on the tracking and execution of inquiries logging and closure, Generation of RFQ and follow up for PO for our products and services, to facilitate the process of selling. While the marketing encompasses a broader set of activities that create awareness, generate leads, and facilitate sales conversions, and monitor the KPI’s of the sales and marketing group for world wide activities.

Duties and Responsibilities

• Responding to customer inquiries: Addressing customer questions, concerns, and requests promptly and effectively through various communication channels such as phone, email, live chat, or in-person.
• Problem-solving: Identifying and resolving customer issues, complaints, or technical difficulties in a courteous and efficient manner, aiming to exceed customer expectations.
• Providing product or service information: Offering detailed and accurate information about products or services to help customers make informed purchasing decisions.
• Handling transactions: Assisting customers with purchases, refunds, exchanges, or any other financial transactions, ensuring accuracy and security
• Maintaining customer records: Updating and managing customer databases or CRM systems to keep track of customer interactions, preferences, and history for personalized service. Familiar with CRM software, Odoo, Sales Force or applicable systems.
• Managing customer feedback: Actively seeking and collecting customer feedback, both positive and negative, and using it to improve products, services, or processes.
• Escalating complex issues: Identifying situations that require higher-level support or specialized knowledge and escalating them to appropriate departments or supervisors.
• Maintaining the company forecasts to the AOP, providing revenue reporting and information weekly, monthly quarterly. Work with the VP on the success models, presentations, sales analysis and variance to sales as and when required.
• Market research and analysis: Conducting research to understand target markets, customer needs, competitors, and industry trends to identify opportunities and inform sales and marketing strategies.

GROUP ACTIVITY

• Lead generation: Collaborating with the sale teams, and distributors towards and executing strategies to attract potential customers and generate qualified leads through various channels such as advertising, content marketing, social media, events, and referrals.
• Product/service promotion: Supporting marketing campaigns, messaging, and materials (e.g., advertisements, brochures, websites) to effectively communicate the value proposition and benefits of products or services.
• Supporting Sales presentations and learning negotiation skills and practices: Engaging with potential customers, delivering persuasive sales presentations, addressing objections, and negotiating terms to close deals and achieve sales targets.
• Relationship building: Building and maintaining relationships with customers, partners, distributors, or other stakeholders to foster long-term loyalty and repeat business.
• Sales forecasting and planning: Analyzing sales data, market trends, and customer insights to forecast future sales, set targets, and develop sales strategies and plans.
• Customer relationship management (CRM): Utilizing CRM systems to track customer interactions, manage leads, and optimize sales and marketing efforts.
• Collaboration with other departments: Collaborating with product development for customer sample support, and other internal teams to gather insights, align strategies, and ensure a seamless customer experience.

Tactical and Indirect Responsibilities:

• Support the sales team in quote to customers & help follow up on status & close orders
• Order entry and acknowledgement
• Work with internal team to support sample requests. Follow up with customers on status of samples, and work with the sales team to convert them into orders
• Work with production, planning and control to schedule shipment. Work with customer & internal teams to pull in where necessary
• Support the sales team on weekly reports and updates. Prepare material for the weekly revenue calls, as well as funnel reports
• Help the sales & Marketing VP with price book updates, and in maintaining price book and the distribution of price books to channel partners.
• Support the team in organizing trade shows

Qualification Guidelines

Minimum Education

• Degree or Diploma in Engineering or equivalent

Minimum Experience

• 8 years work experience in a similar role
• Strong focus on building customer relationships, and proven ability to support sales team to grow business
• Experience in the Semiconductor industry is a must

Key Responsibilities (Job Description):

• Routine monitoring of the plant to do visual inspection of equipment and structure.
• Routine check of parameters and registering in log sheet; log sheet preparation;
• Operating the plant various process with DCS/SCADA system;
• Control and monitor the product water quantity and quality as well as the quality along the plant upstream process.
• Ensure all permit to work (PTW) system is carried out in accordance with company’s policy.
• Taking corrective actions during the process parameters deviation.
• Document/Digitalize operation data on daily basis for engineers to do decision making/analysis.
• Assist in plant operation normalization and ad-hoc on-site checking of equipment / process;
• Support plant maintenance activities;
• Chemical receiving, chemical preparation, plant housekeeping, etc.

Requirement:

• At least NITEC in Engineering discipline
• Entry Level candidate are encouraged to apply
• Class 3 driving license an added advantage

Able to work 44 hours week, may require to work on regular hours or 12hrs rotating shift

Key Responsibilities

• Oversee the quality management process for new product introductions, ensuring compliance with quality standards and regulations.
• Collaborate with cross-functional teams to develop and implement quality plans for NPI projects.
• Lead quality assurance activities, including the creation and execution of test plans, validation protocols, and risk assessments.
• Monitor and analyze quality metrics, providing regular reports to management and stakeholders.
• Investigate and resolve quality issues, working closely with engineering, manufacturing, and supply chain teams.
• Stay up-to-date with industry trends and best practices, ensuring compliance with relevant quality standards and regulations.
• Collaborate with suppliers and external partners to establish and maintain quality requirements for NPI projects.
• Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests.
• Lead by example, coach, consult, advice and/or train different levels of stakeholders and AMAT new product introduction teams in problem solving and in addressing quality issues and the systemic improvement projects.
• Develop and Proliferate BKMs for NPI Operations such as FMEA, deep dive analysis, Test gap analysis, problem solving etc.
• Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment.
• Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.

Key Requirements

• At least 10 years of relevant experiences in NPI and Quality
• Semiconductor industry experiences would be preferred
• High familiarity with relevant ISO, quality standards/ processes and tools knowledge
• Prior experiences in driving quality and/or manufacturing process improvements
• Quality processes and tools knowledge

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Founded in 1919 Rawlplug developed and patented the first ever professional wall fixing.

We expanded dramatically and today we are one of the world's leading manufacturers of professional anchoring and fixing systems, used in construction, industrial and retail markets, with distribution on every continent and 100 years of industry experience.

The Role:

Currently we are looking for an experienced and self-driven Service Technician to join our team.

As an Service Technician, you will be responsible for providing after sales support for Rawlplug's customers in terms of servicing of Power Tools.

We are looking for committed professional with a friendly approach.

Key responsibilities:

• Perform diagnostics, maintenance, installation and repairs of Company's Power Tools.
• Assist customers in technical solution and problem solving by performing testing & repair works.
• Analysis, interpretation & troubleshooting of Power Tools.
• Monitor inventory of spare parts and equipment.
• Keep a track of history service repairs.
• Maintain cleanliness and safey at work area.

Key requirements for a perfect candidate:

• At least a Diploma in Engineering fields.
• At least 1 year in technical service of power tools.
• Experience with power tools and diagnostic tools.
• Hand on experience with power tools.
• English speaking.
• IT literate with good communication skills.
• Able and willing to learn about products.
• Patient and friendly personality.
• Team player.
• Good time-management skills.
• Detailed & organised.

We look forward to receiving your application and regret that only shortlisted candidates will be notified.

Job Description:

• Conduct technical analysis and calculations to ensure system performance and safety.
• Create detailed engineering drawings and specifications for fabrication and installation.
• Conduct product testing and evaluation to ensure compliance with regulatory standards.
• Provide technical support to clients, including troubleshooting, system optimization, and maintenance recommendations.
• Stay up-to-date with industry trends, advancements, and best practices in fire suppression technology.
• Provide technical support to clients, including troubleshooting system issues, conducting inspections, and recommending system upgrades or modifications.
• Troubleshoot and resolve any mechanical issues that arise during the development or manufacturing process.
• Test and evaluate prototypes to ensure functionality, safety, and efficiency.

Requirements:

• Diploma or Degree in Mechanical Engineering or a related field
• Minimum 3 years of experience in mechanical engineering or product design, preferably in fire suppression or a related industry
• Proficiency in computer-aided design (CAD) software and/or Solidworks for creating engineering drawings
• Familiarity with relevant codes, regulations, and standards related to fire suppression systems is an advantage
• Knowledge of manufacturing processes for mechanical components.
• Excellent problem-solving skills and attention to detail.

• Design and Develop Optical Interposer products for yield and performance.
• Drive yield enhancement and defect elimination on a variety of optical engine designs for Optical Interposer
• Perform data analysis, problem characterization, and fault isolation to determine the root cause of the problem
• Define problems by identifying failure modes, quantity of material affected, percent fallout, etc
• Responsible for monitoring, improving, recording, organizing, tracking and presenting the process for fab partners
• Implement checklists, guidelines, "lesson learnt" and history documents to capture and record all yield-improvement activities
• Yield maintenance and yield improvement on multiple products
• Yield analysis to provide yield loss correlation to electrical, optical and physical (placement) parameters
• Analysis of related failure analysis methodologies, such as electrical failure analysis and physical analysis

Requirments:

• Preferable experience with technical background in optoelectronics, optical components, and photonic device systems and sub-systems.
• Hands-on in semiconductor-based light-emitting optoelectronics is preferred.
• Possess strong data driven analytics and systematic problem-solving skills.
• Strong knowledge of failure analysis methodologies.
• Programming and scripting skills and computational literacy, e.g. C/C++, Python, MATLAB/Octave, etc.

Responsibilities:

• Perform internal audits as per internal audit schedule in accordance to AS9100, and PART-21 Subpart G requirements OR AS9110C and P-145 requirements
• Manage the qualification and authorization of Technician, Inspector and Signatory (APU)/ Certifying Staff (ARU)
• Facilitate training management, by doing operator audits, manage operator certifications, stamp register control, product authorization matrix, and follow up of re-certification
• Support external audits, (Civil Aviation Authorities, customers and Certification bodies)
• Participate and contribute in Production Readiness Reviews
• Perform Product audits in accordance to applicable Definition Files and Manufacturing Inspection Files
• Facilitate and participate in Analysis and Decision committee / Material Review board, related to product nonconformity.
• Validate the qualification of new test equipment.

Requirements:

• Degree/ Diploma in Quality, Quality Management or Mechanical Engineering or Electrical Engineering or Electronic Engineering or Equivalent
• Experienced in Avionics Workshop Maintenance Environment/ Electronics Workshop / Mechanical Workshop or production
• Experienced in Quality Auditing
• Experienced in Procedural and Process developments
• Knowledge in: AS9100D (APU), PART-21 Subpart G (APU), Or AS9110C (ARU) Or PART-145 (ARU)

Other Information:

• Working location: Changi
• Working hours: Monday - Friday, 9am - 6pm
• Company transport provided at designated MRT stations

Responsibilities

• To supervise the project to ensure that the works are constructed in accordance to the project specifications, construction drawings and Building Control Act and Regulations.
• Manage and supervise the RTOs in performing their duties on site so that they can provide satisfactory supervision.
• Provide administrative control and maintaining proper records including site attendance, leave records, overtime records and inspections checklists.
• Review Contractor's submissions, work method statements and work demonstrations.
• Conduct regular site inspections and resolving site discrepancies to prevent delays.
• Attend site meetings, highlighting foreseeable problems and recommending possible solutions.

Requirements

• Degree in Civil and structural Engineering with at least 5 years' post tertiary experience in Singapore, of which 2 years must be supervise of LTA/ Commercial Building projects as RE (Tunnel).
• Must be Registered with IES/ACES as a RE (Tunnel).
• Project Location: Changi East
• The normal working hour for RE(Tunnel) is 56 hours per week

Duties and Responsibilities:

Customer Support

· Be actively involved in the customer support plan for Group and partners OEMs in the Asia Pacific region

· Communicate valued expertise to customers, and act as the interface between the OEMs and Asia-Pacific Airlines on technical issues, complaints or investigation requests to exceed customer satisfaction

· Manage emergency/crisis situations (Aircraft On Ground A.O.G.) in the region

· Manage customer and supplier relations across the region,

· Support the Entry Into Service for new programs

· Supervise fleet upgrade and retrofit campaigns, reviews of Service Information Letters (SIL), implementations of systems or components modifications following Service Bulletins (SB)

· Develop and draft end-user documentations and training materials

· Conduct training sessions for in-house teams as well as external customers

Repair Operations

· Lead repair workshops and customers support operations for SAFRAN Group and partners OEMs in Asia-Pacific

· Support a team of technicians, planners, supply chain officers and sales executives to deliver short Shop Processing Time

· Follow up repair orders to ensure systematic good performance and profitability

· Monitor Key Performance Indicators and report to selected OEMs

· Analyse In-Service Experience for timely feedback to OEMs: Devise reliability reports, analyse Shop Findings, piece parts consumption, productivity, etc…

· Attend Technical Review meetings

· Support existing repair capabilities by solving any issues or discrepancies which may arise, in order to resume activity as soon as possible.

· Trouble shooting of toolings, test benches, fixtures etc...

· Help sourcing for material, suppliers, 3rd parties, alternatives

· Establish calibration requirements

· Take a pro-active approach, initiate creative solutions to maintenance issues and assist the workshops in implementing best practices, Continuous Improvement, LEAN operations, cost reductions and applying lessons-learned from previous or bench-marked experiences

· Conduct investigation and write report to customers

· Manage technical disputes

· Follow up on technical improvement to customers

· Ensure that communication between all stakeholders – HQ, OEMs, Workshops, Operation, QA, Sales, CI, Supply Chain, Customers, and Suppliers - is optimum.

· Report to management. Flow down relevant and timely information.

Capabilities Development

· Participate in the development and implementation of Group and partners OEMs’ new repair capabilities

· Drive the progress of the tasks, pilot projects’ milestones review, report advancement, track investments and expenses, monitor contractors and suppliers, devise maintenance plans.

· Perform self-assessments, engineering studies, build up justification file and liaise with QA for smooth airworthiness application and repair capability integration.

· Review Testability and perform Shop validation

· As the Project Manager for the assigned project, drive the progress of the task, direct projects’ milestones review, track investments, monitor contractors and suppliers, devise maintenance plans

· Handle Request For Information or Request For Quotation for technical/commercial proposals

· Manage SAFRAN OEMs Support investment and be actively involved in repair policies

· Develop excellent relationships across multiple organizations & with all levels of workshops and other Company personnel.

· Safeguard interest of SAFRAN ELECTRONICS & DEFENCE SERVICES ASIA and partners OEMs

Health, Safety & Environment

· Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

· Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

Continuous Improvement and Innovation

· Lead by example the Continuous Improvement and Innovation initiatives in the company.

· Pilot Company Lean and Improvement projects. Review progress, deliverables and gains for key innovations

· Be a driving force in the Participative Innovation, ONE SAFRAN and Green Belts Improvement

· Spearhead the QRQC, SQCDPI, 5S, Root Cause Analysis, ONE SAFRAN methodologies to be best in class.

Perform any other duties as assigned

Experience and Qualifications:

a) Degree in Mechanical/Electrical/Aeronautical Engineering

b) At least 5 years of Aviation Engineering experience, Technical Support Aircraft Maintenance and Repair Operations, in OEM or MRO environment

c) Proficient in product support and trouble shooting procedures

d) Serviced-oriented with hands-on experience of customer support.

e) Effective Project Management and interpersonal skills

f) Experience in calibration requirements and procedures

g) Proficient with Microsoft software applications

h) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous

i) Sound knowledge of quality systems such as ISO9000 and AS9110

j) Excellent attitude, good team player, motivated, driven, committed, reliable. Take ownership of the projects

k) Ability to multi task in a dynamic environment

l) Excellent communications skills. Well versed in written and spoken English

m) Able to think ahead, process data, make decisions and solve problems.

Key Responsibilities

1. Understand, research, and resolve internal and external application and systems issues.
2. Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
3. Participate in product testing, documentation reviews, and user conferences.
4. Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
5. Attend Applied Materials’ classes in designated product line and external classes for third-party software.
6. Provide on-going training to customers for technical and systems issues.
7. Deliver updates and reports to managers, partners and peers

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline

Business Expertise

• Applies general knowledge of business developed through education or past experience

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

Additional Job Description

Basic knowledge in UNIX programming, database and server Process Diagnostic and Control knowledge is preferred.

This role reports to the Finance Director in order to accomplish all accounting tasks in a timely and accurate manner.

· Manage full set of accounts, financial statements, monthly reports, service delivery orders and online payment

· Monitor and maintain daily accounting transactions including Accounts Receivables (AR) / Accounts Payables (AP)

· Ensure timely billing to stakeholders and compliance with AR & AP procedures by generating and raising invoices, debit, and credit notes

· Update AR and AP transactions using AutoCount Accounting

· Generate SOA for outstanding invoices

· Prepare cashflow forecast and audit schedules

· Assist in any ad-hoc assignments from Finance Department and Management

· Possess strong organisational and communication skills to work with other departments as well as with customers and vendors

· Other ad-hoc duties as assigned

· Min 4 years’ experience in accounts management or Diploma in Accountancy

Job Description

• Manage customer complaints & implement effective corrective/preventive actions to eliminate re-occurrence of complaints
• Perform initial failure analysis on customer-returned samples
• Act as a key driver to closely work with the Production and other functional team, so as to provide timely 8D-resolution to close complaints within set time frame
• Verify the effectiveness of the solution and drive continuous improvement initiatives to achieve set objectives
• Organize, and prepare within functions of the organization for the customer audit. Follow up on the audit findings and ensure timely closure of the corrective and preventive actions
• Visit customer site for field investigation and gather information for determining the cause of the problem
• Provide periodic reports to Module Customer
• Support the third party audit (CQM, CB /ISO audit)
• Assist Quality-EHS Manager to respond to customer on other request from customer eg. Customer visit, customer audit

Requirements

• Degree in Mechanical / Manufacturing Engineering or equivalent
• Demonstrated leadership as a change agent in driving improvement initiatives, & implement effective corrective/preventive actions
• Strong oral, written, influential communication and presentation skills
• Must be able to interact effectively with all internal departments and representatives
• Action-oriented and possesses strong problem-solving abilities, interpersonal & communication skills, influencing-skills to work with suppliers/customers as well as internal teams
• Familiar with 7 QC tools, statistical analytical tools
• Good interpersonal skills and closed-loop thinking
• Highly motivated & independent individual that can integrate & participate in a team environment
• Good process knowledge in the smartcard, semiconductor back end process is an advantage
• Certified Six Sigma Champion, Black/Green-belt with extensive experience in leading improvement projects would be an advantage
• Minimum 5-years’ relevant work experience in QA functions and handle customer quality-complaints and quality assurance audit

Job Description:

• Liaison with customer reps on documentation procedures
• Update and review QMS documentation
• Conduct external and internal audits
• Analyze and follow up on audit findings
• Implementing Quality improvement programs or campaigns
• Conduct training on Quality and Safety
• Carry out investigation into incidents, accidents and customer complaints
• Carry out surveillance on work compliance, safety, good housekeeping and proper documentation

Job Requirements:

• Professional Certificate/NiTEC, Diploma
• Conversant with Airworthiness requirements and / or Quality Management System (AS9100)
• Internal auditor trained (ISO9001/AS9100)
• Knowledge of Microsoft Office applications.
• Excellent verbal and written communication skills.
• Able to work independently and in a team environment 1 to 2 years' experience in aviation
• Possess valid class 3 driving license is an advantage

LOCATION: EAST SIDE,LOYANG

• Addressing to customer enquiries by providing quotations, shipments updates and invoice bills
• Coordinating receipt and record of incoming shipments
• Arranging outgoing shipments by booking and liaisng with transport providers/carriers/vendors
• Liaisng with departments making sure operation runs smoothly
• Preparing and filing of shipping documentations
• Ensure shipments are compliance with regulations and requirements
• Develop and maintaion relationships with carriers, cusotms brokers, and other stakeholders to ensure smooth operations
• Ensure documentation is accurate and up-to-date, including bills of lading, commercial invoices, and other necessary papeworks
• Work well with internal stakeholders within the company to ensure seamless logistics solutions for the customers
• Any other adhoc duties assigned

Requirements:

• With at least 2-3 years of relevant expereince in the freight forwarding industries
• Proficient in MS Office
• Self motivated, able to work in a team and independently

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

Education:

• Bachelor's degree/University degree or equivalent experience

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Responsibilites:

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Responsibilities:

• Responsible in the transfer of Bench/Equipment
• Responsible for the setting-up of means and tools required for multiple pilot, repair and production lines with adequate support from the Central Engineering Team
• To conduct and support the necessary interfaces, technical negotiation, follow up on supplier realisation and managing of installation and transfer

Requirements:

• Diploma in Electrical, Electronics or Mechatronics Engineering
• Understanding of engineering drawings, schematics, tool/bench drawings and other technical documents
• Flexible and ability to adapt to quick changing environment
• Ability to work in a system-software integrated test bench environment
• Ability to learn and work with new and diverse technologies

Other information:

• Working Location: Changi
• Working Hours: Monday - Friday, 9am - 6pm
• Company shuttle bus is provided at designated MRT stations

R&M Technician works at the workshop, troubleshooting, repairing, refurbishing, implementing mandatory modifications and executing and/or planning preventive and corrective maintenance of field equipment and tools. Assist in mitigating assets related non-productive time and improve overall field service delivery performance.

Job Responsibilities:

• Responsible for the inspection, maintenance, troubleshooting, repair and overhaul of mechanical systems used in the oil and gas industry, such as downhole tools, pressurized systems, pumps, Valves, Hydraulic power units and other managed pressure drilling related equipment
• Perform workshop duties, including receiving cleaning, servicing and testing of managed pressure drilling equipment in accordance with company procedures under direction from R & M Supervisor
• Troubleshooting, repairing, refurbishing, implementing mandatory modifications, and executing and/or planning preventive and corrective maintenance of field equipment and tools, helping to mitigate assets related non-productive time and improve overall field service delivery performance

Qualifications:

• Good repair & maintenance experience in a busy workshop.
• Excellent mechanical aptitude and troubleshooting skills.
• Good understanding of Hydraulic and pneumatic systems.
• Knowledge of electrical systems and fault finding.
• Knowledge of pressurized systems and testing.

Job Description:

• Establish sales channels;
• Expand the customer base and maximize the market coverage;
• Promote and sell company’s range of fire protection products;
• Attend to sales enquiries and prepare sales quotation;
• Providing pre-sales technical assistance and product education;
• Assist in formulating business strategies and identify new business opportunities;
• Preparing and negotiating tender and contract terms and conditions to meet both client and company needs;
• Providing after-sales support services;
• Build & maintain good relationship with clients;
• Meeting regular sales targets and coordinating sales projects;
• Supporting marketing activities by attending trade shows, conferences and other marketing events;
• Making technical presentation and demonstrating how a product meets client’s needs.

Requirements:

• Diploma or Degree in Engineering preferably in Mechanical/Electronics/Electrical/Industrial or any related field
• Hardworking, proactive, self-motivated with good working attitude
• Aggressive and strong customer oriented service mentality
• Possess strong communication and interpersonal skills
• At least have 3 years of working experience
• Immediately available or start work within short notice

Are you passionate about building great products? Do you want to redefine the way travellers explore the world? Keen to be part of this growth journey with a bunch of amazing people? Then Pelago is the place for you!

We are looking for ambitious and motivated talents who are excited about staying on the cutting edge of Technology and always keen on innovating new ways to drive growth and taking our startup to new heights.

WHO ARE WE?

Pelago is a travel experiences platform created by Singapore Airlines Group. Think of us as a travel magazine that you can book - highly curated, visually inspiring, with the trust and quality of Singapore Airlines. We connect you with global, local cultures and ideas so you can expand your life.

We are a team of diverse, passionate, empowered, inclusive, authentic and open individuals who share the same values and strive towards a common goal!

WHAT CAN WE OFFER YOU?

- A unique opportunity to take end-to-end ownership of your workstream to deliver real value to users.

- Platforms to solve real user problems concerning travel planning & booking with innovative products/services.

- An amazing peer group to work with, and the ability to learn from the similarly great minds around you.

- An opportunity to be an integral part of shaping the company’s growth and culture with a diverse, fun, and dynamic environment with teammates from different parts of the world.

- Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!

WHAT WILL YOU DO?

- Write code as part of a diverse and multi-skilled development team

- Design and architect innovative, modern architectures and follow best practices

- Champion a focus on software qualities such as testability, security, scalability, operability etc

- Work with state of the art technologies to solve genuine, real-world problems

- Champion good agile practices that provide a foundation for iterative product development

- Build strong relationships with product managers, designers and business team

- Enjoy working in a diverse, dynamic, collaborative, transparent, environment where everyone's ideas and opinions are equally valued

- Demonstrate and communicate a passion for implementing highly scalable and maintainable backend services

- Share technical solutions and product ideas through design review, pair programming, code review and technological discussions

WHAT EXPERTISE YOU NEED TO HAVE?

- 2+ years of hands-on development and delivery experience with a broad mix of languages and technologies

- Experience working with Agile, Lean and Continuous Delivery approaches, such as Continuous Integration, TDD, Infrastructure as Code etc.

- Deploying your own code to production with a CI/CD pipeline

- Working with relational databases and interacting them with ORMs

- Experience building cloud native scalable software architectures-

API design and structure, especially in collaboration with the frontend team

- Building software in a security-conscious way, especially keeping in mind things like the OWASP top 10 vulnerabilities

- Strong people skills that contribute to an open and collaborative environment

- Experience in communicating ideas and decisions to a variety of team members

- Working closely and proactively with product managers and designers to deliver a high-quality user experiences

Please also let us know if you have experience with any of the following, although these are not required:

- Infrastructure-as-code tools like Terraform

- Experience working in the travel industry or with B2C platforms

Below are the technologies we primarily use. However, we'll always choose the best tool for the job (maybe you can suggest one?), so don't consider this list either exhaustive or immutable:

Languages / Frameworks: Python, GraphQL, Open AI

Infrastructure: Amazon Web Services, AWS Lambda

If you’re as excited as we are in this journey, do apply directly with a copy of your full resume and portfolio (if any). We'll reach out to you as soon as we can!

Job: Product Development Engineer/Manager

· 5 days week (8am to 548pm)

· Changi North

Requirements

· Mechanical Engineering degree

· Proficient in English language

· CAAS L11 / M10 (preferred)

· Knowledge of CAAS, EASA, FAA regulations

· Part 21 manufacturing and/or Part 145 MRO experience

· Experience in aircraft interior work (preferred, not mandatory)

· In-depth knowledge in DOA for Part 21 manufacturing engineering development work

· In-depth Knowledge in Part-145 repair development work

· Knowledge for SRM, CMM and technical data interpretation

· Integrity to ensure safety compliance to aviation requirements

· Team player

Role & Responsibilities

· Review repair work scope report for correct repair callout

· Review BOM list to ensure correct spares and consumables procurement

· Review and approve repair traveller prior to repair work

· Coordinate with Operations to ensure proper tooling available in workshop

· Development of Part 21 product engineering work for DOA approval

· Development of Part 145 repair engineering work for repair capabilities

· Development of production and repair shopfloor work flow with Operations

· Review production and repair work cycle time with Operations for optimum manpower deployment

· Conduct First Article development, evaluation and qualification for new product and new repair capabilities

· Filing of engineering work packages

· Work closely with Operations to ensure compliance in workshop for proper tooling availability, process improvement, workshop layout optimization and manpower planning.

· Ad-hoc assignments

Key Responsibilities

1. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
2. When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
3. Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
4. Knowledge of 2 or more processes on 1 or more technologies

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

Job Description

Key Responsibilities

• Intermediate knowledge of NPME role. Independently develops, implements, and releases new product BOMs for complex modules and product structure. Works with key stakeholders to develop and implement new product manufacturing, test, and sourcing strategies.
• Manages the development and validation of Operation Method Sheets (OMS) for medium complex modules.
• Performs 3D solid model virtual analysis process, including Master Layout (MLO) and Digital Mock Up (DMU). Actively participates in design reviews, providing DFA, DFAe, DFTp, ITO, and operational efficiency improvement feedback to new product development team to drive cost, quality, and cycle time goals.
• Orchestrates change requests and executes change control processes including Non Standard Requests (NSRs), Engineering Change Orders (ECOs), Change Control Board (CCB), Supplier Problem Sheets (SPSs), Engineering Specification Waivers (ESWs).
• Documents product-related issues/enhancement opportunities and performs Root Cause Corrective Analysis (RCCA). Leads the disposition and resolution of issues requiring Long Term Corrective Action (LTCA) for project/program.
• Leads the managed build process for programs/projects.
• Provides technical support and training to Applied and contract manufacturing resources, including piece part suppliers related to new product introductions.
• May perform other duties as assigned.

Requirements:

• Strong understanding of engineering principles, manufacturing processes and design for manufacturability.
• Ability to identify and solve manufacturing and production related problems effectively.
• Ability to exercise judgement based on the analysis of multiple sources of information.
• Curiosity-driven learning and improvement with engineering skills.
• Willing to adapt to changes quickly in fast-paced environment, stay updated with work process.
• Familiarity with product assembly process, and bill of material.
• Experience in model based CAD software.
• Knowledge of product development and its lifecycle.
• Ability to manage projects, set deadlines and work within constraints to complete successfully.
• Strong communication skills to collaborate with team members.

Desired Skills:

• Familiarity with various manufacturing processes such as machining, molding, casting.
• Experience as design, or new product manufacturing or manufacturing engineer.
• Advanced skills in Microsoft Office and Teams.
• Proficiency in model based CAD software.

Education:

• BS in engineering, applied physics or other related field.
• 2 to 7 years of experience is desired.