Benefits

1. Attractive Compensation: Basic salary up to $2,400 with variable bonus.
2. Generous Leave: 14 days of annual leave.
3. Convenient Transportation: Company-provided transport from Serangoon MRT, Toa Payoh MRT, Jurong East MRT, and Bukit Indah (JB).
4. Perks at Work: Free lunch every Friday and fresh fruits every Monday.
5. Positive Work Culture: A harmonious and supportive workplace environment.

Job Description

As a Customer Service Representative, you will ensure smooth operations and excellent service delivery while collaborating closely with the team.

Responsibilities:

1. Manage day-to-day operational tasks efficiently.
2. Follow up and handle customer orders responsibly.
3. Perform well under pressure in a fast-paced environment.
4. Communicate and coordinate effectively with team members.
5. Execute other work tasks assigned by the supervisor.

Requirements

1. Customer-Oriented: Polite, pleasant, and committed to delivering excellent service.
2. Positive Attitude: Organized with strong problem-solving skills.
3. Team Player: Collaborative and able to multitask.
4. Flexibility: Willing to work on rotational weekends or shifts.
5. Integrity: Honest and reliable in fulfilling responsibilities.
6. Fresh Graduates Welcome: Entry-level candidates are encouraged to apply.

Additional Information

• Work Hours:Monday to Friday: 8:00 am - 5:00 pm.
  Rotational weekends (Saturday & Sunday): 8:00 am - 5:00 pm, as per roster.
• Work Location: 29 Tuas Ave 8
• Probation Period: 3 to 6 months, based on performance.

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

You Will

• Act as first point of contact and first responder for IT incidents reported by end users, via email, phone, and other online channels as required
• Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures.
• Perform Level 1 troubleshooting with First Call Resolution using remote assistance tools (e.g. Bomgar).
• Log and track with resolver groups on their respective tickets
• Manage End-to-End ticket life cycle, monitor relevant metrics (e.g., Service Level Agreement) and ensure proper ticket closure based on industry best practices - Information Technology Infrastructure Library (ITIL)
• Answer calls in an appropriate manner with proper ticket closure of received or abandoned calls
• Administer BitLocker recovery pin support
• Administer onboarding 2FA registration
• Perform grant and removal of access to network shared drive
• Update and review basic troubleshooting questionnaires on Level 1 support
• Produce and maintain technical documentation and articles for the knowledge base

You Bring

Proficiency of the following software/applications

1. Microsoft OS and Microsoft Office Applications
2. Internet Browsers (Edge, Chrome, Firefox, etc.)
3. Adobe Reader, Java RE
4. Intranet web-based applications
5. SAP GUI, SAP Fiori
6. Anti-virus software
7. VPN software
8. Wireless software
9. Patch Management Software

• Higher Nitec/ Diploma in Information Technology or its equivalent
• At least 1 years of relevant working experience in helpdesk and both onsite and remote support with strong customer focused support mindset
• Service oriented and collaborative approach to meet Service Level Agreements
• Excellent communicator at all levels.
• Excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically
• Good written and communication skills with a high standard of user training documentation and technical procedure
• Enthusiastic and approachable
• Good problem-solving skills and a pro-active, team player

Outbound Customer Service Executive

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Job Purpose:

Outbound Customer Service will be responsible for overseeing all franchise order processing of outbound deliveries, managing exceptions related to outbound deliveries and providing all the necessary details and analysis related to outbound shipments to affiliates.

1. Outbound Management

• To Provide timely Outbound delivery to 3PL (third-party logistics) to facilitate Goods Issue.
• Communication for not available items during outbound delivery creation.
• Manage exceptions related to outbound delivery execution at 3PL, as per agreed procedure and approvals.
• Data validation and recording of all the Outbound raised by 3PL.
• Preparation and circulation of Outbound related dashboard as per agreed timelines.
• Backorder management: open requirement which cannot be serviced during delivery creation, will fall under backorder processing. Outbound analyst to manage Backorder processing as per defined procedure.
• Communication related to Backorder management and Outbound processing to relevant stakeholders.
• Prioritization and scheduling of Outbound deliveries for optimized order to border lead time
• for affiliates
• Stop-shipment coordination for Traceability and various analysis

2. Customer complaint resolution:

• Handling of Customer complaints: communication with affiliates and 3PL, complaints
• closure with help of 3PL.
• Record of Credit/debit notes, if any, for affiliate returns

3. Back up for Outbound Analyst

Authorities:

• PO (purchase order) processing process in Ariba

Qualification:

• Preferably Diploma in related field.
• Minimum 1 year experience in Customer service/ Data management.
• Supply chain related educational qualifications and work experience will be preferred.

Technical Skills:

• Excellent analytical ability
• Customer (internal and external) driven approach.
• Good skills in Microsoft Excel and Microsoft PowerPoint.
• Candidates with system Knowledge (SAP/ databases/ Business Intelligence tools) will be preferred
• Mastering complexity: Autonomy, Managing complexity/technical accountability.
• Scheduling and prioritization.
• Result Orientation

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Asst Project Engineer

• To assist the Senior Project Engineer/Project Manager to conduct kick-off, pre-project/project meetings to ensure team members is clear on the objectives, deliverable, Quality, equipment’s Lead-time, Safety and construction requirements.
• Plan and assist the Senior Engineer to monitor the daily progress of activities to achieve on or before schedule, i.e., by comparing the planned vs actual progress status, identify critical activities.
• Preparation of engineering documents, such as inspection form, testing form and progress reports, updating of completion status.
• Together with the project team prepare the statement/work procedures, RA to specify the detailed work step required for the specific task of the job to be done and identify key risk with the associate risk. A risk mitigation strategy is applied with the whole project construction task.
• Calculate and tracking usage of resources, such as materials and tools with report prognosis to the Senior Project Engineer/Project Manager.
• Understand and evaluate the project requirements and project plans particularly, materials, schedule, equipment and labour loading.
• Assist the Senior Engineer/construction superintendent in assigning tasks to work teams.
• To explain the site situation, technical requirements, project specifications, special engineering requirements, coordination procedures, execution approach and activities priorities to the various work teams to seek contributions for further refinement.
• Ensure that various disciplines (including quality and safety personnel) are carrying out each tasks and tests/inspection in accordance with specification and standards as per the contractual requirements.
• Assist in resolving engineering issues at site, coordinating with the respective engineering support units, if necessary report discrepancy (if any) on labour status, equipment, materials etc. to the Senior Project Engineer/Project Manager.
• Preparation of project close-out report for the Senior Project Engineer/Project Manager to review before submission to clients.
• Ensure final acceptance of the project by client in accordance with contractual requirements

Job Responsibilities:

• Responsible for the design, deployment, maintenance, and optimization of database systems, including installation, configuration, backup, and recovery.
• Monitor and optimize database performance to improve response speed and stability.
• Plan and expand database capacity to ensure scalability.
• Create and configure cloud servers, networks, storage, and other infrastructure on AWS to ensure a stable and reliable environment.
• Set up and manage monitoring tools to track AWS environment performance and operational status, proactively identifying and resolving potential issues to enhance system performance and reliability.
• Familiar with various AWS services and features, capable of selecting and configuring appropriate services based on business requirements.

Job Requirements:

• Bachelor's degree or higher in Computer Science, Software Engineering, or related fields.
• Minimum 3 years of database management experience, with familiarity with mainstream database systems such as Oracle, MySQL, and SQL Server.
• Proficient in database installation, configuration, maintenance, performance tuning, and troubleshooting.
• Solid knowledge of cloud computing and networking, with expertise in AWS services and architecture; previous experience managing AWS environments is required.
• Strong communication, team collaboration, and project management skills, with the ability to work under pressure.
• A foundation in data analysis and a willingness to learn deeply, coupled with strong business acumen.
• Fluency in both English and Chinese for professional use.

Job Responsibilities:

• Responsible for the architecture design and construction of the backend for social products and participating in technical planning.
• Responsible for the design of system software architecture, system modules, key components, and interfaces.
• Participate in writing core code, conduct project code reviews, continuously optimize code, and assist in resolving complex bugs.
• Adjust algorithm configurations in real-time based on business requirements.
• Participate in technical architecture reviews, ensuring high-quality technical designs.
• Guide, coordinate, and resolve technical issues that arise during the development process.

Job Requirements:

• Bachelor’s degree or above, majors in Computer Science, Software Engineering, or related fields.
• Minimum 5 years of experience in internet research and development, with experience in designing large-scale application systems. Experience in social product development is preferred.
• Proficient in microservices architecture and distributed architecture design, with experience in system development and optimization for high traffic, high availability, high fault tolerance, and high-load environments.
• Solid backend development skills, proficient in Java, with in-depth understanding and practical experience in data handling, performance optimization, concurrency, online system maintenance, and horizontal scaling.
• Familiar with Spring Cloud, Zookeeper, Redis, Kafka, Elasticsearch, and underlying architectures, including principles, cluster deployment, parameter optimization, and secondary development capabilities.
• Familiarity with recommendation technologies, algorithm engineering, and real-time estimation techniques is a plus.
• Strong communication, team collaboration, and project management skills, with the ability to work under pressure.
• A foundation in data analysis and a willingness to learn deeply, coupled with strong business acumen.
• Fluency in both English and Chinese for professional use.

Job Responsibilities

--Company Background:A mobile phone retail chain with hundreds of stores.

--Key Responsibilities:Answering customer calls.
Entering customer orders into the system and issuing receipts/invoices.
Handling after-sales services.

--Worker Requirements:Prior experience required.
Proficient in using computers and office software like Word and Excel.
Diligent, detail-oriented, able to handle stress, and strong work ethic.

Benefits

--Salary Adjustment: Opportunities for pay raises

--Bonuses: Year-end bonus and 13th-month pay

--Leave Entitlement:Annual Leave: 14 days
--Sick Leave: 14 days

Benefits

1. Location: Work at Changi, East Region
2. Career Growth: Gain valuable experience in air freight, with opportunities to develop your skills in customer service and logistics.
3. Team Spirit: Join a supportive and dynamic team where collaboration and learning are encouraged.
4. Work-Life: Enjoy alternate Saturdays off after confirmation and 14 days of annual leave to recharge.
5. No Experience Needed: Fresh faces are welcome! Comprehensive training provided for those eager to learn and grow.

Job Description

Are you ready to embark on an exciting career in air freight? We are seeking enthusiastic and organized individuals to join our team as Air Export Customer Service Representatives. You’ll play a crucial role in managing our clients' air export needs, providing exceptional service, and coordinating with our operations team to ensure smooth shipment arrangements. This is your opportunity to thrive in a fast-paced, global logistics environment.

Roles & Responsibilities

• Support assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries.
• Book air export shipments with airlines and co-loader agents, ensuring timely follow-ups.
• Handle air export billing, invoice verification, and resolve rate disputes efficiently.
• Coordinate with clients, sales teams, overseas agents, and operations staff to ensure successful shipment arrangements.
• Perform additional duties as requested to support team goals.

Requirements

• Skills: Proficiency in MS Office (Word, Excel, PowerPoint) and data entry. Excellent command of English and Mandarin to liaise with Mandarin-speaking associates.
• Experience: Experience in air freight is a bonus, but not required. We welcome fresh candidates willing to learn.
• Attributes: Team player with a proactive attitude. Strong organizational skills and the ability to handle inquiries efficiently. Willingness to work overtime if necessary.

Additional Information

• Location: No. 9, Airlines Road, #02-16 & #02-17, Cargo Agents Building ‘D’, Changi Airfreight Centre, Singapore 819827.
• Working Hours: Monday to Friday, 9 am – 6 pm. Saturday, 9 am – 1 pm (alternate Saturdays off upon confirmation).
• Leave: 14 days of annual leave after confirmation.

Job Description
• Involve in the project or maintenance services related with General Security Systems, Alarms
Systems, CCTV Systems , Access control systems and Server & Network infrastructure and whenever required.
• Perform Installation, Implementation, Configuration and testing of system/storage equipment & setup
• Troubleshoot problems encountered on site
• Perform OS hardening, patching and updating on servers/VM
• Develop implementation plan, migration plan and acceptance test plan for the project.
• Conduct acceptance test with users and address the testing findings/issues
• Work closely with Project/Maintenance Managers in planning the implementation tasks
• Maintain accurate and consistent set of work instructions service delivery processes.
• Develop As-built documentation for handover

Job Requirements
• Candidate must possess at least a Professional Certificate/Nitec, Diploma,
Advanced/Higher/Graduate Diploma, Engineering (Electrical/Electronic/Information
Technology ) or equivalent
• Minimum 2 years’ experience in Operational Technology/Information Technology industry
• Knowledge of networking and IP/TCP protocol
• In-depth knowledge in CCTV, Access Control and System Server etc.
• Hands-on experience in security-related tasks such as OS tightening, patching and updating,
virus scanning will be an added advantage.
• IT Certification in windows system & storage, network, database, virtualization, cloud
technologies will be an added advantage
• Good communication skills and positive working attitude.
• Candidate must possess a Class 3 driving license
• Fresh graduates welcome to apply

What you will do:

The Systems Applications Engineer, National Accounts will Provides sales support to the engineering and sales team. Conducts engineering design and processes and / or financial analysis during project development. Generates take-off plans and specifications. Develops and writes estimates or proposals. May call on potential customers as directed by sales managers.

How you will do it:

• Oversee the application engineering team, providing configuration, enhancement, and support for technical documentation and presentations to clients.
• Customize and introduce new features to Metasys software and in-house developed applications based on end-user requirements.
• Design and construct new applications tailored to meet customer specifications and needs.
• Guide application engineers in writing and executing tests on complex programming, troubleshooting issues as they arise, and supporting product launches.
• Provide technical support and troubleshoot application issues while performing tests on complex programming and assisting in product launches.
• Assist the application manager in process improvements to enhance productivity and efficiency.
• Collaborate with system integrators (SI) to monitor their performance with quality assurance/quality control checks and ensure completion sign-off.
• Manage vendor relationships, including scoping application services and reviewing deliverables.
• Collaborate as part of a design, engineering, and operations team.
• Knowledge of ACMV and controls associated with Johnson Controls Metasys will be advantageous.
• Deliver customer support by responding to technical queries with detailed analyses of building management systems, tooling costs, and design/process improvements to meet all customer needs.
• Collaborate with engineering, sales, and operations teams to understand standard fabrication techniques, composite materials, and customer demands to develop design details.
• Create and present technical engineering information based on customer proposals, including 3D representations of products and tooling.
• Prepare cost estimates by analyzing blueprints, customer documents, and consulting with engineers and technical personnel.
• Conduct conceptual designs of composite components and assemblies to support proposals.
• Generate accurate CAD models of components and assemblies.
• Develop detailed bills of materials for proposals.

What we look for:

• Bachelor's Degree in Engineering with a minimum of 5 years of relevant experience in Access, Intrusion, and Video Management systems
• Demonstrate strong verbal and written communication skills, including the ability to efficiently articulate technical subject matter
• Good communication skills, with an ability to express and understand complex technical concepts.
• Experience of working with globally distributed teams & matrixed environment

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Job Description

• Create program for CNC Milling, Wire cut and EDM
• Create drawing for copper electrode
• Create setup for EDM setting and CNC Milling
• Lead a group of CNC Mill Programmers
• File all documents / records according to ISO requirements
• Perform any tasks assigned by superior

Requirements

• Diploma or Technical Certificate
• 4 years related experience
• Knowledge of Plastic Injection Mould and Unigraphics

Fabrica AI is reinventing how robots are developed. Currently novel robots take 5-20 years. We are building a design automation platform to bring it down to a month, and have already demonstrated significant progress by developing tile grouting robots in record time. Robotics simulation and reinforcement learning has been advancing a lot making it 1000x cheaper to train robots compared to 5 years ago, and as Jensen Huang said at Nvidia GTC 2024, "the ChatGPT moment for robotics may be just around the corner." A couple other companies are building on the same paradigm shift but we are the only ones using it to automate hardware design, not just software.

Building robots and a design automation platform together brings great synergy - the platform helps us develop robots faster than anyone else and the robots allow us to gather data and do experiments at scale. Data gathering can be done through partnerships with other robotics companies, but doing experiments is crucial for grounding the platform in reality and ensuring its usefulness. The grouting robots are already deploying daily at construction sites and bringing value to clients. We are currently negotiating sales worth around 500k USD. With manufacturing cost multiple times lower than companies using a traditional robotic arm, our robots have an ROI in weeks. Our robot is also small and simple to use, operating from a single button without the need to upload floorplans or do any complex setup. Soon we would be expanding into other simple and valuable robots for the construction industry.

We’ve raised over 2.5m USD from Hoxton Ventures, Credo Ventures, our Professor from Cambridge University, Woh Hup, and the owner of BHCC (listed construction company). We’ve 2500sqft of space in Singapore where we have over 20 team members, and 1200sqft of space in Czechia where we have our software team.

Jakub Suchanek (CEO) has an engineering degree from the University of Cambridge and experience working on self-driving cars at Wayve and machine learning at Granta Innovation and Wacker. He is a worldwide winner of NASA SpaceApps and has won bronze medals in International Olympiads in Informatics and Physics.

Ronald Luc (CTO) earned a degree in Math and Computer Science from Masaryk University, where he was a teaching assistant, and supervised several deep learning theses. He has years of industry experience in both machine learning and self driving cars. With Jakub he won TechFest Munich, one of the EU’s top hackathons; and represented Czechia at the International Olympiad in Informatics.

Keefe Wayne Teo (COO & CFO), a University of Cambridge engineering graduate, served as president of Hackbridge.io, promoting entrepreneurship in tech. He has 100+ citations in research journals and four papers on sustainable energy. He previously worked at Entrepreneur First and has business development experience from other companies.

Website: https://www.fabrica.ai/ (and various press releases, awards, etc.)
Latest Grouting Robot Demo: https://www.youtube.com/watch?v=AVWjmaMuYM0

Fabricator videos

https://www.youtube.com/watch?v=4aoQ4QaEOPQ

https://www.youtube.com/watch?v=xnENP7zWzEM

https://youtu.be/qXpkFeEidac

https://www.youtube.com/watch?v=5SBiEBLMQ9k

Your internship would revolve around real-world industry deployments taking us from a TRL of 7 to 9. You may be remunerated with a combination of salary and share options. As an SGInnovate partner company, we can offer a monthly S$3000 SGD in stipend under the SGI Summation program for undergraduates, more for masters, PhD students. The following tracks are available, you would probably be doing a couple of them up to your preference, with examples of what has been done by previous interns:

Your role will include (*you don’t have to be proficient for all of them*):

Core responsibilities:

• PCB, electronics design
  • Working with both hobbyist and industrial microcontrollers, single board computers, motor drivers etc.
  • Integrating motor systems of different types (DC, BLDC, with encoder feedback…), sensor modules etc.
  • PCB design
• Embedded programming

Possible additional responsibilities:

• Testing our robot on construction sites
• Managing external PCB production
• Harness design
• Overseeing a team doing all the above

Requirements:

• Experience with electronics design and embedded software at at least one industrial level project
• Value the direct impact on the product and proximity to clients at a startup and the growth potential of a startup more than having a stable job at a reputable company
• Willing to work without a very well defined job scope and willing to adapt to changes week on week
• Ability to think of metrics to measure progress and deciding based on back on the envelope calculations
• Keenness to do more than is expected, impact driven, past side projects
• Excited about robotics and similar technical areas and exploring them in work and other projects
• Growth mindset driven

Our development process is very iterative and agile. Thus your role/tasks is/are likely to evolve over time. You would play a significant part in deciding how your work would contribute to our overall goals. Besides, a lot of testing has to be done on a construction site. If you like this process, you’d be a good fit for us. Check out the link above for more information, and send your CV to [email protected]

Overall Summary:

Mainly supporting security aspect like firewall checkpoint, security appliances - configuration, troubleshooting, capacity planning. Supporting current operation and deployment of resiliency project. This is a 2-year direct contract position.

Roles and Responsibilities:

• Directly reporting to Security Senior Manager
• Assist Architect team on new infrastructure design, implementation, and management of network solutions that form the core infrastructure, ensuring seamless integration across different platforms. This includes procurement of necessary equipment.
• To provide comprehensive product knowledge on the data technology required to deliver, support the networks infrastructure.
• Collaborate with the team to identify network and system needs, monitor performance metrics, troubleshoot, and resolve network-related issues, and implement improvements.
• Deliver project management for network activities encompassing upgrades, deployments, and migrations. Provide technical guidance and user support as required.
• Develop, maintain, and update documentation covering the network environment and operational procedures.
• Generate reports and detailed documentation outlining findings, implemented solutions, and recommendations for further enhancements.
• Oversee network environment to maximize performance, scalability, and minimize downtime.
• Closely coordinate and conform to Change Management policies, process, and procedures on any network changes.
• To implement approved changes, troubleshoot to identify root causes and implement effective solutions.
• Experience on Automating daily network tasks using scripting.
• Be available to provide on-call support as needed.

Qualifications/ Requirements:

• Minimum Bachelor in Computer Engineering or equivalent
• Must equipped with CCNP or CCIE
• Network Infrastructure & Hardware: 5+ years experience managing large enterprise network with a strong focus on F5, Palo Alto, Cisco, and CheckPoint Technology.
• Network Devices: In-depth knowledge and proficiency with switches, firewalls, load balancers, routers, and ISE.
• Network Design & Troubleshooting: Expertise in designing, monitoring, and network & incident management (LAN, WAN, VPN).
• Strong experience with automation tools: Ansible, Python - Automate in operation / project work before
• Experience with Deployment and automation, advantage to have experience building data center
• Proven track record of success in a fast-paced IT environment.
• Excellent communication and interpersonal skills, allowing you to effectively collaborate with both technical and non-technical stakeholders.
• Ability to work under pressure and delivery the project on time with minimum supervision.
• Certified and experienced with the mentioned technologies.

Responsibilities:

· Software development and implementation for high speed automated equipment

· Software design, coding, testing, debugging and validating

· Evaluating and establishing system performance and specifications

· Provide software technical support to a team of field service engineers

· Software maintenance of existing equipment

Requirements:

· Degree in any Engineering discipline with minimum 3 years of experience in software development in the automation / semiconductor industry

· Strong programming skills in C / C++

· Must have good hands-on experience in programming multi-threaded windows application using Visual C++

· Good knowledge of electronic components, motion control and interfacing with inspection systems

· Strong Mathematical and Algorithmic development skills

· Must be self-motivated and able to work independently

· Proficient in English (both written and spoken)

· Able to travel overseas for field support when required

· Must be prepared to work overtime when necessary

Job Description:

1. Oversees projects management and implementation;
2. Codify implementation design into documented for end user's record;
3. Conduct training and presentation for team members and end-users;
4. Provide technical testing or support to pre-sales engineer/customer on the network setup;
5. Assist on technical communications with customer/partner, to ensure closure of sales order;
6. Ensuring that the solution can deliver on the customer’s requirements;
7. Work closely with Level 2 support, if case issue is escalated to Level 3;
8. Maintain rapport with customers and competence in managing vendors; and
9. Any other ad-hoc duties assigned.

Job Requirement:

• Degree/Diploma in IT Networking or equivalent
• At least 2 years of work experience in a SI or distributor environment with network security skillset
• Good IT knowledge in OSI 7 Layer, TCP/IP, LAN/WAN technologies and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skill
• Experience in network security projects implementation
• Positive working attitude and a good team player
• Willing to work extended office hours and after office hours when needed
• Exposure to security solution such as Firewall, local balancer or endpoint protection will be an added advantage

Responsibilities:

• Handles the technical aspects of patch deployment and system updates.
• Ensures that patches are tested, scheduled, and deployed with minimal disruption to system availability.
• Responsible for testing patches in a controlled environment before deploying them to production systems.
• Verify that patches do not introduce new issues or conflicts.
• Regular scanning and analysis.
• Scheduled and controlled patch deployment.
• Perform risk-based prioritization.
• Rigorous testing in a controlled environment.
• Collaborate with customer’s IT team for user acceptance testing.
• Emergency response for critical vulnerabilities.
• Understand the customer’s infrastructure and become familiar with the Customer’s infrastructure environment and support processes and procedures to ensure supporting customer with proper SLAs.
• Troubleshoot production issues to fix any user related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Be available for customers’ questions in assisting their needs to support any issues and monitor customer’s environment leveraging appropriate monitoring tools as well for special scheduled activities performed during non-business hours or public holidays due to system upgrades.

The Individual and their Experience:

• Linux OS patching
• MySQL system and patching knowledge
• MSSQL system and patching knowledge
• Maria DB system and patching knowledge
• Eagerness and willingness to pick up & adapt new skills and automation.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernizing key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernization.

Logicalis Group has an annualized revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found

Logicalis is committed to protecting your privacy.

Click below to view the data protection notice.

https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf.

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
As a Presales Engineer, you will support the sales team by providing deep technical and product expertiseduring the presales phase of a project. You will be responsible for understanding customer needs, presenting technical solutions, and ensuring alignment with customer expectations. Your ability to clearly communicate technical details to both technical and non-technical stakeholders will be key in winning business.

Key Responsibilities

Presales Activities:

• Collaborate with the sales team to engage customers and provide technical presentations and demonstrations.
• Analyze customer requirements, objectives, and challenges to propose the best technical solutions.
• Develop and deliver product presentations, demos, and proof-of-concepts that align with customer needs.

Solution Design:

• Design and architect solutions in response customer requirements with company products and services.
• Prepare technical documentation and solution proposals.

Stakeholder Management:

• Act as a trusted advisor and primary technical liaison for customers during the sales process.
• Collaborate with internal teams (engineering, product management) to ensure proposed solutions are feasible and scalable.

Proposal Development:

• Work closely with the sales team to create compelling and accurate technical proposals, estimates, and quotes.
• Ensure that all technical aspects of a proposal meet the customer's needs and fall within company capabilities.

Market and Product Expertise:

• Stay up to date on industry trends, market dynamics, and competitors to ensure solutions are relevant.
• Maintain a deep understanding of the company’s products and services and communicate their advantages to potential clients.

Cross-functional Collaboration:

• Partner with product teams to influence roadmap decisions based on customer feedback and needs.
• Participate in internal meetings to relay customer insights and assist in strategizing new product features or improvements.

Skills & Qualifications

Experience:

• Preferably 1+ years of experience in a presales or technical sales role from Audio-Visual Solutions or related industry.
• Open to recent graduate with technology/engineering educational background

Communication Skills:

• Excellent presentation skills with the ability to explain complex solutions to both technical and non-technical audiences.
• Strong writing and documentation skills for creating proposals and technical documentation.

Problem Solving:

• Analytical mindset with the ability to assess customer needs and propose effective technical solutions.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Job Responsibilities:

1. Develop and release warranty claims policies for service providers.
2. Review and settle service provider claims.
3. Provide training and support for service providers on claims processes.
4. Inspect and supervise the disposal of service provider claim parts.

Recruitment Requirements:

1. Minimum Bachelor in any field.
2. At least 3 years of warranty admin experience in automotive industry.
3. Strong communication skills, preferred proficiency in English and Mandarin to liaise with HQ colleague.

Responsibilities:

· Participate in feature definitions of the leading-edge AI chips

· Lead and participate the microarchitecture design of AI chip SoC and the subsystems

· Lead and participate in the front-end design and the implementation using HDLs

· Perform critical analysis and propose novel chip architectures for performance, power, and area improvement

· Cross-team collaboration with Software, DV, and Physical Design to meet performance, power, and area goals

· Write patents

Qualification:

· Bachelor degree and above in Electrical & Electronic Engineering, Computer Science or equivalent

· Experience in computer architecture, such as AI Accelerator, CPU, network-on-chip, memory hierarchy

· Experience in hardware module development using HDLs

· Experience with Logic Synthesis, Linting, CDC and DFT tools is preferred

· Good understanding of RTL verification flow and environments (e.g., UVM, VIP) is preferred

· Strong learning capability, good communication and collaboration skills

· Mid-senior to senior level positions are available