- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

*Position Overview:*

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Agent with an additional responsibility for providing logistics updates to our customers. In this role, you will be the main point of contact for customer inquiries and assist with the timely communication of shipping and logistics information to ensure a seamless customer experience.

*Key Responsibilities:*

- *Customer Service Support:*

- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

- Address customer issues, concerns, and requests, providing effective solutions and ensuring satisfaction.

- Maintain up-to-date knowledge of products and services to assist customers accurately.

- *Logistics Updates:*

- Provide customers with accurate and timely shipping information, including order tracking, delivery status, and expected arrival dates.

- Communicate proactively with customers about any delays or changes to their shipments.

- Coordinate with logistics and warehouse teams to ensure all logistics information is correct and up-to-date.

- *Issue Resolution:*

- Investigate and resolve customer complaints or issues related to shipping, delivery, and order discrepancies.

- Work with other teams (logistics, inventory, etc.) to ensure issues are handled promptly and effectively.

- *Order Management:*

- Assist customers with order placement, changes, cancellations, and returns.

- Ensure customer information and order details are accurately recorded in the system.

- *Team Collaboration:*

- Collaborate with logistics and operations teams to ensure customers are kept informed of their order status.

- Contribute to team goals by assisting with customer service improvements and logistics updates.

*Qualifications:*

- Prior experience in customer service or a similar role is preferred, but not required.

- Strong communication skills, both written and verbal.

- Willingness to learn and use customer service and logistics management software.

- Problem-solving skills and ability to handle customer concerns professionally.

- Strong attention to detail and organizational skills.

- Ability to work in a fast-paced environment and manage multiple tasks.

*Why Join Us?*

- Be part of a growing company where customer satisfaction and teamwork are a priority.

- Opportunities for growth and skill development in both customer service and logistics.

- Collaborative and supportive work environment.

This role is perfect for someone who enjoys interacting with customers and is eager to assist in providing logistics updates, ensuring a positive experience from order placement to delivery.

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Specialist helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

JOB DESCRIPTION:

You will be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Minimum Must-Have Business Japanese proficiency (include speaking, reading, writing) - essential to liaise with Japanese customers
• Possess 5-8 years experience in liaising with Japanese business customers
• Possess a Degree or Professional Certificate relating to Japanese Language
• Experience in maritime operations (e.g. ship-owner/operator)
• Proficient in handling B2B technology & software application/platform
• May be required to respond to customers queries during Japan business hours
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems

Proposal

• Responsible on project tender and proposal
• Assist and follow up on pre and post tender clarification
• Preparation of tender submission documents and compile of proposal
• Adhere to proposal submission by deadline
• Prepare the proposal for management approval
• Assist in paper work and follow up with affiliates if necessary

Requirements

• Bachelor Degree in Business Management or other related discipline
• At least 1 year experience in project proposal or sales coordinator
• Prior experience in petrochemicals and offshore field is preferred
• Keen eye for exploring business opportunities
• Driven, passionate about sales
• Strong sales acumen
• Good in establishing rapport with all levels of people
• Able to work in fast-paced environment and meet tight schedules

Working in the engineering team, the senior network engineer have extensive knowledge and experience in installation, termination of network equipment (Copper & Fiber Outlet, patch panel and cable management). He/ She will possess hands-on experience in testing & programming of network switch, router, WLAN controller, AP and firewall. He/ she have relevant system architect in data center infrastructure design and implementation including server (VMware), SAN storage and network.

Responsibilities

1. Take ownership of system design & implementation to make a truly access and complete of client requirements until full closure of the project delivery.

2. Conduct factory acceptance test in the workshop, providing FAT report.

3. Deliver customer training, presentation and support.

Key Deliverables

1. Functional Design

2. Infrastructure Block Diagram

3. System Termination Diagram

4. Network, Server & Storage Configuration profile

5. Infrastructure Security policy profile

6. FAT procedure & report

7. SAT procedure & report

Job Specifications

1. Minimum Bachelor in computer science, network or equivalent technical discipline.

2. Proven 5 years’ experience in a similar role & responsibility

3. Well organized documentation, objective driven, time-sensitive and resourceful.

4. CISCO certified (CCNP preferred)

5. NetApp / EMC certified (NetApp NCDA preferred)

6. VMWare certified (VCIX6-DCV preferred)

Working hours: Mondays to fridays 9am to 6pm Singapore time

Responsibilities:

• Design, implement, and manage scalable and reliable infrastructure solutions using cloud platforms (e.g., AWS, Azure, Google Cloud) to ensure 99.99% uptime for a system averaging > 100 requests per second
• Implement Infrastructure as Code (IaC) practices to manage and provision infrastructure programmatically.
• Set up and manage monitoring and logging solutions to track system performance, detect issues, and ensure high availability.
• Implement and enforce security best practices to safeguard systems and data, including managing access controls, encryption, and vulnerability assessments that comply with ISO 27001
• Work closely with development, QA, and operations teams to understand their needs and ensure that infrastructure and processes support their objectives.
• Stay current with industry trends, emerging technologies, and best practices to enhance system performance and reliability.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 4+ years of experience in devops on cloud platforms, deploying & maintaining containerized applications for applications averaging > 100 requests per second
• Proficient with AWS and all its core services
• Expert with Kubernetes & Docker
• Proficient with CI/CD tools like Jenkins, CircleCI, Bitbucket Pipelines
• Proficient in IAC using Terraform & Ansible
• Proficient in scripting with python or shell scripts
• Experienced with monitoring & log management tools like Datadog, Prometheus, Grafana

ABOUT AMS

The Airspace Mobility Solutions (AMS) business, part of the Global Business Unit Land and Air Systems, is providing leading edge Air Traffic Management (ATM), Unmanned Traffic Management (UTM), Security and Digital Aviation solutions for the Commercial and Defence sectors.

The AMS business manages 11% of the world’s airspace and with revenues of over 500 million Euros worldwide, is the global market leader in airspace management solutions. In Singapore, the business focus is the delivery and support of two key ATM solutions including TopSKY-ATC(HE) and LORADS-III.

ROLE DESCRIPTION SUMMARY

You will be a member of the software squad which maintains LORADS3, the current ATM system used operationally by the Civil Aviation Authority of Singapore. As such, you will be supporting the program by analysing/fixing PCRs. Additionally, you will be tasked to robustify given test frameworks.

Immediate opportunities to upskill and learn the domain & life cycle of an ATM in operation will be provided via a learning mission in our AMS Headquarters in Singapore for a duration of 6-8 weeks. Here you will be guided in a structured regimen of theoretical and practical learning, with the goal of returning to Singapore as an immediate contributor.

KEY ACTIVITIES AND RESPONSIBILITIES

As aSoftware Engineer, you are accountable for:

· Designing and delivering software to meet requirements including architecture, design, reuse, development, integration and verification.

· Defining and tailoring the software engineering environment and the process, practices and tools applicable to the project.

· Ensuring that the designed solution is developed according to design, schedule, cost and quality expectations.

· Identifying risks and proposing effective solutions; executing mitigation actions and reporting on outcomes and residual risks.

· Participate in the engineering activities (e.g., design katas, coding katas) of the COC

KEY KNOWLEDGE AND EXPERIENCE

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

Qualifications

Relevant bachelor’s degree or Master Degree

Technical skills

§ Must-have

ü Language: working knowledge of Java Core, Junit.

ü IDE/CICD Tools: GIT, Bitbucket, Jenkins, Eclipse, JIRA

ü Knowledge of formal software engineering process throughout lifecycle

§ writing & reviewing design, requirements, tests and code

ü Agile methodology: Scrum

ü Devops culture and CICD methodologies

§ Nice-to-have

ü Language: any others like ADA, C++

ü Air Traffic Management domain knowledge

ü Experience in software development in a safety-critical environment

Other

Interpersonal skills

ü Sense of ownership

ü Team player

ü verbal and non-verbal communication,

ü listening skills,

ü problem solving,

ü decision-making,

ü assertiveness,

ü patience,

ü empathy

Responsibilities:

• Carry out structural design and analysis to meet project requirement.
• Prepare design calculations & shop drawings for submission.
• Provide general technical support to the in-house operations team.
• Technical marketing of structural strengthening products.
• Attend meetings with clients for pre and post contract to meet project requirement.
• Accountable for effective co-ordination of projects as assigned.
• Ensure all safety and quality assurance procedures and standards are followed.

Requirements:

• Must possess at least a good Degree in Engineering (Civil) recognised by the Ministry of Manpower, Singapore and is familiar with the British American Design Standards, and Eurocodes.
• Able to perform structural analysis using design software such as STAADPro ETABS, Prokon etc.
• Familiar with AutoCAD application.
• Good command of spoken and written English.
• Possess initiative, analytical thinking abilities and able to work both independently and as a team.
• Possess positive attitude and interpersonal relationship skills.
• Foreigners: Minimum of two years' experience in local consultancy firms will be an advantage.

Job Summary

The role involves offering overarching guidance to ensure the successful completion of a project while maintaining adherence to the quality standards established by the company. Responsibilities include, but are not limited to, identifying critical aspects of project execution and proactively addressing potential issues before they arise. Additionally, the position requires the verification and management of man-hour consumption across various disciplines throughout the project's duration.

Duties & Responsibilities

• Involvement in projects with budgets that start at $3 million and can exceed $20 million.

• Assist Senior Project Engineer to oversee the planning, scheduling, execution, and coordination of the technical aspects of projects.

• Facilitate collaboration between various disciplines, including procurement and construction teams.

• Coordinate cost estimation for Engineering, Procurement, and Construction (EPC) activities.

• Maintain regular communication with assigned project clients to facilitate their engagement throughout the implementation process.

• Participate in client meetings to address and resolve project-related issues effectively.

• Oversee project documentation and manage design changes.

• Ensure the seamless execution of projects in alignment with established strategies and objectives across all phases, including feasibility studies, front-end engineering design (FEED), detailed design, construction, commissioning, start-up, and project handover.

• Guarantee that projects adhere to safety, cost, schedule, and quality standards.

• Conduct comprehensive contract reviews, risk assessments, and develop contingency plans.

• Organize proposal and project task forces, as well as allocate staff effectively.

• Initiate kick-off meetings with clients and internal teams.

• Prepare and analyse the overall budget cost plan.

• Monitor and evaluate project operations and timelines.

• Act as the company representative in interactions with clients.

• Develop project specifications and establish systems or processes for effective project execution.

Key Requirements

• Bachelor’s degree in mechanical engineering or a related engineering discipline, with minimum of 3 to 5 years of experience

• Comprehensive understanding of various engineering disciplines, including Process Technical knowledge.

Knowledge & Skills

• Proficient in Basic Design and Piping and Instrumentation Diagrams (P&ID).

• Familiarity with project management fundamentals, front-end engineering FEED, and relevant planning and scheduling tools is preferred.

• Demonstrated success in EPC Project Management within the Oil & Gas and Petrochemical sectors.

• A team-oriented individual who excels in collaboration, showcasing strong communication and interpersonal abilities, alongside outstanding presentation, technical, analytical, and troubleshooting skills.

• Highly self-driven, with the capacity to proactively create plans and carry out tasks with professionalism, diligence, and efficiency, while adhering to established company protocols.

Job Responsibilities

• Plan work schedule, resources (manpower, material, equipment) and execute project
• Regular communication with project stakeholders to coordinate site works
• Execute project in accordance with workplan and construction drawings with no compromise on quality and safety
• Other ad-hoc duties assigned

Job Requirements

• Degree in Civil & Structural Engineering from a University recognised by the Professional Engineers Board Singapore (PEB)
• 3 years relevant working experience
• Willing to learn and have initiative
• Competent in Microsoft Office (Word, Excel, PowerPoint)
• Interested fresh graduates may also apply; guidance will be provided

Job Responsibilities

• Plan work schedule, resources (manpower, material, equipment) and execute project
• Regular communication with project stakeholders to coordinate site works
• Execute project in accordance with workplan and construction drawings with no compromise on quality and safety
• Other ad-hoc duties assigned

Job Requirements

• Degree in Civil & Structural Engineering from a University recognised by the Professional Engineers Board Singapore (PEB)
• 3 years relevant working experience
• Willing to learn and have initiative
• Competent in Microsoft Office (Word, Excel, PowerPoint)
• Interested fresh graduates may also apply; guidance will be provided

Job Responsibilities

• Plan work schedule, resources (manpower, material, equipment) and execute project
• Regular communication with project stakeholders to coordinate site works
• Execute project in accordance with workplan and construction drawings with no compromise on quality and safety
• Other ad-hoc duties assigned

Job Requirements

• Degree in Civil & Structural Engineering from a University recognised by the Professional Engineers Board Singapore (PEB)
• 3 years relevant working experience
• Willing to learn and have initiative
• Competent in Microsoft Office (Word, Excel, PowerPoint)
• Interested fresh graduates may also apply; guidance will be provided

Job Scope:

• To review project specifications and technical clarifications
• To prepare method statements and check drawing discrepancies
• To carry out project planning, design, material requisition, cost control, project supervision and documentation
• To supervise the construction works and coordinate with client’s representatives, consultants and sub-contractors on technical matters
• To target and ensure timely and smooth progress of works
• To ensure quality of works is achieved and safety & environmental regulations are complied with
• To ensure project activities complied with the Company’s ISO system

Requirements:

• Fresh Graduates are welcome
• Min Diploma in Construction related major.

The Technical Delivery Architect role provides End to End technical leadership and ownership for post sales engineering of customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Key Responsibilities

• Post-sales design documentation, implementation and migration of advanced complex solutions
  for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
  role is to ensure that these services interoperate and integrate into the customer environment.
• Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
  Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
  Services, Managed Hosting and Complex Migration Planning,
• In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
  understanding across the technical landscape within Telecommunications and Enterprise IT
  architectures and have a natural ability to converse with both technical and executive audiences
• Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
  etc.
• The TDA will own the technical delivery of customer solutions and will be the technical interface
  between the customer, product teams and project management during service delivery.
• Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
  technical aspects are clearly defined prior to contract signature. The TDA accepts technical
  ownership of the solution at the point of contract signature.
• Engaging with and supporting pre-sales during contracting, with project management during
  service realization and the training of Service Assurance, through design, delivery and handover
  into lifecycle management.
• Lead customer-facing technical workshops in the delivery phase requiring excellent communication
  with the ability to articulate technical concepts clearly to all levels of competency.
• 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.

Minimum qualification & experience

• 8+ years industry background
• Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)
• Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,
• Application Acceleration and Optimization
• Excellent communication and documentation skills
• Design related background
• Ability to demonstrate technical knowledge & industry best practices under pressure
• Basic Coding skills desirable
• Telecommunication Product or Solution Design related background

Basic salary: $3,200 - $4,500

Working hours: 8.30am to 6pm, 5 days work week

Location: Serangoon

Job Description

● Technical transfer product/project in assembly and testing, and from customers

● Provide technical support in manufacturing and testing in product build

● Provide technical support to QC in RMA issue

● Provide technical support to QA in Compliance, Regulatory, Customer & Audit

Requirements:

● Minimum Diploma in Electronics Engineering

● At least 2 years of relevant work experience in Electronics Manufacturing industry

● Technical competent to handle product/project manufacturing, transfers and troubleshooting

● Experience in product/project, PCBA manufacturing and testing

● Able to liaise with customer on technical matters

● Experience in manufacturing environment with ISO13485 & FDA preferred

● Good communication and problem-solving skills

● Medical product experience and Quality Management System exposure preferred

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

EA Personnel.: Chan Jun Wei

EA Registered no.: R1543992

Recruit Now Singapore Pte Ltd

EA License no.: 21C0845

Position Overview:

In this role, you will be responsible for developing cutting-edge deep learning-based perception algorithms and advancing the state-of-the-art in computer vision. Your expertise in algorithm development and optimization will contribute to our mission of delivering innovative solutions in the field of AI perception.

Responsibilities:

• Design and implement advanced algorithms for various vision tasks, including object detection, lane detection, segmentation, and depth estimation. Enhance the accuracy and robustness of our perception systems.
• Continuously explore the latest advancements in computer vision literature. Bring innovative ideas to the team and contribute to the evolution of our perception algorithms.
• Contribute to our intellectual property portfolio by publishing patents and research papers. Share findings and insights with the scientific community to establish our leadership in AI perception.

Qualification/ Requirements:

• Bachelor's or Master's in Computer Science, Machine Learning, Electrical Engineering, or a related field.
• Research and development experience in one or more of the following areas:

- Strong programming skills with C/C++, with demonstrated delivery of robust, well-tested C++ software

- Experience in deploying AI models on a real-time system

- Strong written and verbal communication skills, to collaborate with stakeholders of various backgrounds

- Object detection and tracking.

- Strong analytical abilities to quickly grasp concepts and design solutions

- Multi-view geometry and 3D computer vision.

For interested applicants, do apply directly on this link - https://beex.breezy.hr/p/ce28deac9ab7-manufacturing-engineer

Your Role

As the Manufacturing Engineer, you will report directly to the Chief Technology Officer (CTO). Your daily schedule will include frequent interactions with a multi-disciplinary team, across teams from design to manufacturing to operations. You will need to work in Singapore. Remote work is not an option.

Your Job Scope

• Manufacturing Plan: Coordinate with engineering and production departments to develop and implement Manufacturing Plan for products, by drafting work instructions & test plans, preparing BOMs, communicating to suppliers and training manufacturing personnel.
• Technical Support and Diagnosis: Technical support and troubleshooting of production issues related to equipment, processes, quality, controls, and systems. Identify defects or deviations from quality standards and perform root cause analysis to determine the underlying reasons for these issues
• Quality: Upkeep work quality on the manufacturing floor, by implementing quality control procedures such as: comprehensive incoming and outgoing quality inspections, compliance to work instructions, and implementing corrective actions on any lapses
• Record-keeping: Maintain detailed records of quality tests, inspections, and audits. Generating reports on quality performance and communicating quality issues to relevant stakeholders.
• Continuous Improvement: Identify areas of improvement from assembly procedures to tooling, to enhance product quality, manufacturing efficiency, and reduce defects
• Training: Provide training to staff on quality standards, procedures, and best practices to ensure that quality requirements are consistently met
• Supplier Quality Management: Collaborating with suppliers to ensure that raw materials and components meet quality specifications and standards.
• Compliance with Regulations: Ensuring that manufacturing processes comply with industry regulations, standards, and best practices to meet legal requirements and customer expectations.
• Provide day-to-day technical and engineering support to the operating areas.

Desired Qualities

• (MUST) Bachelor's Degree in Electronics, Computer or equivalent Engineering
• 3-6 years of experience in quality engineering or in manufacturing
• Working knowledge of product development and manufacturing processes
• Experience with quality control and test procedures for tests such as in EMI-EMC, Vibration, temperature, humidity testing is a plus.
• Experience with Altium designer and other equivalent PCB CAD software.
• Experience with any 2D schematic, wire harnessing and cable assembly design software.
• Good analytical and problem-solving skills
• Able to multi-task and able to work in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to work in a cross-functional team environment
• Excellent organization and time-management

Remuneration Package

• Market competitive salary
• Growth opportunities that align with your direct ability in helping the company, rather than an arbitrary corporate ladder
• Support for skills upgrading / learning credits
• Healthcare support
• Special access to industry events
• Well-stocked pantry with nice snacks

About TUMCREATE

TUMCREATE is a multidisciplinary research platform of the Technical University Munich (TUM) at the Singapore Campus for Research Excellence and Technological Enterprise (CREATE). We are joining forces with universities, public agencies, and industry for the advancement of future technologies.

A new multi-disciplinary project named “Centre for Energy & Emissions Modelling (CE2M) Phase 2” hosted by A*Star with TUMCREATE as one of their partners has been launched. The overall goal of this project is to provide policymakers with a toolbox to explore pathways to “net zero” in Singapore. For this purpose, an existing model integration framework shall be enhanced through a systems of system modelling & simulation approach. Different models will be coupled using interfaces that enable them to communicate with one another.

Please visit www.tum-create.edu.sgfor more information about TUMCREATE.

Objective of the position:

We are looking for an experienced Software Engineer who will work on building interfaces between models and to expand existing models to facilitate model coupling. This is a 24-month fixed term contract with the possibility of extension.

Job Responsibilities:

• Familiarise with and review existing models developed by the project partners.
• Identify weak points of the models, particularly with regards to interfacing them with other models.
• Define and implement interfaces between the models.
• Contribute to the development of a system-of-systems model that includes all models.
• Presentation of the results in at least one international scientific journal.

Job Requirements:

• PhD or Master’s degree in Electrical Engineering, Computer Science or a related field from a reputable university.
• Knowledge of software development and versioning systems.
• Programming knowledge of Python.
• Experience in software modelling, preferably in the field of energy and power systems.
• Knowledge of energy and power systems is preferable.
• Knowledge of the tools URBS and TIMES is a plus.
• Ability to interact with other researchers and define a working structure.
• Good English writing and communication skills.
• Good interpersonal skills for working in an international research team with people of different backgrounds.

What TUM CREATE offers you:

• Competitive salary that commensurate with experience
• Medical insurance
• Good amount of leave/vacation days
• Vibrant, modern and positive working environment in Singapore
• Campus-sited office location with a host of facilities
• In-building perks including gym, game room and coffee room

Applications:

Please send your application including cover letter and CV to [email protected].

We look forward to receiving your application.