NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We’re searching for a Senior Service Delivery Manager to be part of our diverse team of talent here at NCS!
If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!
What we seek to accomplish together:
- Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
- Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
- Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Ensure service level meet requirement. Propose and implement action plan when required.
- Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
- Create and maintain comprehensive documentation for all FM operations.
- Assist in preparation of proposals and solution presentations.
- Able to manage a large diversified full fledge IT teams, ranging from helpdesk, desktop, operators, systems, network, middleware, database.
- Attain key certifications for partnership with key vendors.
- Technical project management experience and mentor to junior team lead and engineers.
- Lead and manage database changes through change request process & provide status reports to the relevant parties.
- Lead and monitor & measure the performance & availability of databases proactively; implement corrective actions identified to improve performance & availability.
A little about you:
- Able to lead, develop and maintain respectful and trusting relationship
- Proficient in written and spoken English
- Comfortable with 24 x7 standby work arrangements
- Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
What you might also need to have:
- 8 - 10 years IT project management experience
- Experience in the development, implementation and operation support of information technology projects in a range of organizations
- Degree in Information Systems or equivalent
- Certification in PMP / CITPM/ ITSM / ITIL V3 or above
As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.
We Grow our People, Value our Clients, and Create our Future.
We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.
You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.
About NCS Group
We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.
We’re here to make the extraordinary happen.
Find out more at ncs.co and our LinkedIn career site.
We handle all profiles with the highest level of confidentiality.
