Job Highlights

Immediate Hiring

Free staff meals

In-house gym facility

Short walking distance from Tuas Link MRT

Job Responsibilities

• Prepare sales orders, delivery orders, invoices and other necessary documents
• Attend to customers queries with prompt and professional service
• Ensure timely execution of customers’ orders
• Communicate with customers via various channels.
• Liaise with internal departments and/or third parties to process order requests from customers.
• Maintain good relationships with customers by providing excellent sales support and accurate product information.
• Handle and resolve customers feedback issues.
• Any ad-hoc duties as assigned by Manager.

Job Requirements

• Diploma in any relevant discipline
• At least one year of experience in customer service is preferred
• Customer-oriented with positive attitude and pleasant personality
• Excellent interpersonal, communication, problem solving and phone/email etiquette skills
• Can work independently in a fast-paced environment with minimum supervision

Company Background

Guangdong was established in 1987 and mainly deals with dried fruits, agricultural products, grain products, sauces, moon cake fillings and a wide variety of food products. We are a professional and experienced wholesaler and food supplier, supplying quality food to local retail shops and to the F&B industry.

Core Responsibilities:

· Answering product and service questions

· process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction

· Work closely with internal stakeholders to ensure timely, effective, and efficient service to customers.

Requirements:

· Proficiency in mandarin to liaise with mandarin speaking associates

· Good communication and interpersonal skills

· Prior working experience in a call center environment is welcomed.

Additional Info:

· Office located at Jurong (Toh Guan)

· Monday to Friday 8am – 5pm, Alternate Saturdays 8am – 2pm

· Salary $2500 -$2800

Job Description & Requirements

The Customer Service is responsible for coordinating with customers, logistics operators, and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers.

**Shuttle service is provided from/to Joo Koon

Job Responsibilities:

• Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
• Coordinate with customers and internally for Operation and inventory-related matters
• Ensure all paperwork, system, and filing is completed on time and accurately
• Plan and follow up on Orders to ensure on-time delivery
• Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
• Attend to customer inquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirements:

• Minimum O'level/ N'level
• Good interpersonal, communication and analytical skills
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility
• Entry level candidates are welcome to apply

Job Purpose:

The Workshop Service Coordinator will oversee workshop operations and coordinate mobile service engineers to ensure seamless maintenance and repair services for refuse trucks. This role includes managing team overtime, planning on-the-go assignments outside office hours, and maintaining high customer satisfaction.

Main duties include to manage the team to carry out preventive and corrective maintenance of machinery, industrial vehicles, heavy machinery and waste collection equipment.

Opportunity to develop as a professional within heavy duty machinery sector through continuous training programmes to ensure the necessary technical and organizational skills.

This position is integral to delivering high-quality, efficient service operations for Terberg Zenith's industry-leading waste management solutions.

Main Duties and Responsibilities:

Schedule and manage workshop maintenance and repair tasks for refuse trucks.

Coordinate with customers, technicians, to ensure timely job completion.

Plan mobile service engineers for emergency repairs or after-hours service needs.

Track and manage team overtime, ensuring compliance with company policies.

Monitor workshop and mobile service performance, ensuring adherence to safety and quality standards.

Maintain accurate records of service activities, parts inventory, and customer interactions.

Support the Aftersales Manager in addressing customer concerns Assist in diagnosing technical issues and ensuring technicians are equipped with the necessary tools and resources.

Accountabilities & Commitments Required

• Able to plan breakdowns after office hours and weekends, mostly on Whatsapp
• Commitment to join a growing company and take full responsibility to be part of a team

Knowledge required

• Technical background in vehicle maintenance, with experience in waste management equipment or heavy vehicles preferred
• Strong organizational and coordination skills, including scheduling and resource allocation
• Ability to effectively manage and track team overtime and work schedules
• Excellent communication and interpersonal skills to liaise with customers, technicians, and management.

Experiences required

• Minimum experience of 2 years in a similar job
• Experience with workshop management systems and mobile service coordination

Education / Qualifications

• Technical education
• Fluent in English
• Other laguanges

Job-related skills & abilities

• Class 3 driving licence
• Analytical Skills for problem-solving

Other requirements

• Customer Satisfaction, Aftersales, and Customer Service skills
• Previous experience in a similar role in the waste management industry
• Diploma or bachelor’s degree in engineering, Automotive Technology, or a related field is preferred.

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication and interpersonal skills
• Experience in relevant fields will be an added advantage
• Shift require

• Prepare and issue quotations for ACMV / HVAC service maintenance & new project jobs.
• Update GP on jobs billing details and prepare all documents for billing submission.
• Update / Issue project code for all service and new project jobs.
• Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
• Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
• Economically source spare parts and other materials needed for all service or project jobs.
• Prepare daily sales and monthly quotations reports.
• Prepare tender documents for new projects.
• Issue delivery order or service chits.
• Shipment booking, coordination and preparation of required documents.
• Monitor disposal of empty cylinder stocks and order replenishment as needed.
• NEA reporting as required.
• Update of General Waste Report.
• Data entry of collection note / disposal cylinder and preparation of reports & certificates accordingly.
• Monthly update on refrigerant price to customer and follow-up on new order or price feedback.
• Generate and issue purchase orders to vendors as required.
• Answer main line phone calls.

Responsibilities:

• Administer hangtag approvals according to brand certification and approval guidelines
• Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
• Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc)
• Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
• Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
• Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
• Carry out and keep accurate records of customer information for verification and safeguard our brands
• Attend to customers, CSR and marketing’s queries related to fabric testing and quality.
• Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
• Issue garment letters and challenge if observing violation of brand guidelines
• Educate customers application process of hangtag requests via of our system

Requirements:

• GCE ‘O’/N levels/ITE or equivalent
• Good communication skills in English
• High level of customer focus and professionalism
• Ability to work independently and communicate to all level effectively
• Good interpersonal skills

Compensation/Benefits

• We offer a competitive salary, including variable pay and excellent benefits package.

Job Responsibilities:

• Assist operation / logistics manager in carrying out duties
• Customer Order processing and monitoring shipment status
• Shipment coordination with Forwarder and Trucker
• Generate shipment report
• Update and file shipping documents
• Perform invoicing to customer
• Assist program on daily report / data support
• Perform shipment declaration

Job Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Summary

Responsible for selling the company’s services (e.g., maintenance and service contracts); primary responsibility may include finding and generating new customers. Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel.

Key Accountabilities

• Responsible for orders and revenue growth of service contract in Singapore.
• Responsible for account and channel management, identification of new targeted accounts, and improvement of overall market share and profitability.
• Account planning and data analysis so as to recover lost orders and contribute to growth in both service contract and consumables revenue.
• Act as the primary sales and account management professional and maintain close relationship with customers and dealers.
• Develop and maintain accounts/prospect records.
• Source, analyze and report competitors’ information and product strategy.
• Follow up and track accounts receivables.
• Ability to transfer product knowledge to other sales & service colleagues
• Billable PM service, service consumables and core service relocation services quotations.
• Coordinate with customer care for PM job schedule.
• Work with 3rd party vendor for supporting equipment repair or calibration.

Requirements

• Degree/Diploma holders in chemistry/ Chemical Engineering/Life Science or equivalent discipline
• At least 3-5 years of service sales experience in related industry
• Good inter-personal, communication, presentation and negotiation skills.
• Team player with assertive and result oriented personality with drive and high energy.
• Customer service oriented.
• Strong and confident decision maker who is capable and has the experience to make tough decision when required for a sales and service organization.
• Capable of building a strong link between the company and awareness of needs of customers
• Understand need and consider external customers and/or internal clients in decisions and actions.
• Create an environment which enhances trust, learning and entrepreneurship.

· Help managing current and new customer accounts and co-ordination

· Handling inbound and outbound phone calls

· Providing exceptional customer service

· Maintaining relationships with vendors and customers

· Solving customer problems and help resolve issues

· Prepare and issue shipment quotes for customers and set up shipments as required by customers

· Excellent multitasking skills within workspace as well as computer software programs

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Requirements:

• Minimum Diploma/Degree in Mechanical or Marine Engineering.
• At least 2 – 3 years of experience in the diesel engine/generator industry.
• Experience in troubleshooting, project handling/execution, servicing and commissioning.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

About Us:

Wan Consultants Pte Ltd is committed to delivering exceptional service and solutions to our clients across various industries. We are looking for a Customer Service Executive to join our team, playing a key role in ensuring client satisfaction and maintaining long-term relationships. If you are enthusiastic about helping others and thrive in a client-facing role, we want to hear from you!

Job Responsibilities:

• Handle client inquiries through various channels, including walk-ins, phone calls, and emails, providing accurate and timely assistance.
• Prepare quotations and negotiate prices with companies and businesses to secure deals.
• Follow up on outstanding receivables to ensure prompt payment and resolve any payment-related issues.
• Deliver professional and courteous after-sales support, maintaining and enhancing positive relationships with clients.
• Collaborate with management to address client needs and ensure seamless service delivery.

Job Requirements:

• Diploma or Degree in any discipline.
• Confident in speaking English; proficiency in Mandarin is an advantage (to communicate effectively with Mandarin-speaking clients).
• At least 3 months of working experience in any field, including internships (customer service or client-facing roles are a plus).
• Strong communication and interpersonal skills.
• Customer-oriented with a proactive attitude towards problem-solving.
• Ability to multitask and manage time effectively in a fast-paced environment.

Why Join Us?

• Gain valuable experience in a client-facing role with opportunities for growth and development.
• Work in a supportive and collaborative team environment.
• Convenient office location in Singapore’s Jurong East district.
• Flexible working hours available to accommodate family commitments (e.g., start late or end early).
• No overtime required—enjoy a balanced work-life schedule.

• Managing the planning and design stages of construction projects.
• Contributing technical expertise to project drawings and designs.
• Performing cost calculations and preparing financial projections.
• Preparing work schedules in collaboration with the project manager.
• Liaising between contractors, subcontractors, vendors, and suppliers.
• Overseeing construction engineering processes.
• Performing regular tests on materials and procedures to ensure compliance with industry regulations.
• Ensuring that the construction project is completed on time and within budget.
• Documenting processes and keeping detailed construction logs.
• Presenting construction project progress updates to clients and senior managers.

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Job Purpose:

The Workshop Service Coordinator will oversee workshop operations and coordinate mobile service engineers to ensure seamless maintenance and repair services for refuse trucks. This role includes managing team overtime, planning on-the-go assignments outside office hours, and maintaining high customer satisfaction.

Main duties include to manage the team to carry out preventive and corrective maintenance of machinery, industrial vehicles, heavy machinery and waste collection equipment.

Opportunity to develop as a professional within heavy duty machinery sector through continuous training programmes to ensure the necessary technical and organizational skills.

This position is integral to delivering high-quality, efficient service operations for Terberg Zenith's industry-leading waste management solutions.

Main Duties and Responsibilities:

Schedule and manage workshop maintenance and repair tasks for refuse trucks.

Coordinate with customers, technicians, to ensure timely job completion.

Plan mobile service engineers for emergency repairs or after-hours service needs.

Track and manage team overtime, ensuring compliance with company policies.

Monitor workshop and mobile service performance, ensuring adherence to safety and quality standards.

Maintain accurate records of service activities, parts inventory, and customer interactions.

Support the Aftersales Manager in addressing customer concerns Assist in diagnosing technical issues and ensuring technicians are equipped with the necessary tools and resources.

Accountabilities & Commitments Required

• Able to plan breakdowns after office hours and weekends, mostly on Whatsapp
• Commitment to join a growing company and take full responsibility to be part of a team

Knowledge required

• Technical background in vehicle maintenance, with experience in waste management equipment or heavy vehicles preferred
• Strong organizational and coordination skills, including scheduling and resource allocation
• Ability to effectively manage and track team overtime and work schedules
• Excellent communication and interpersonal skills to liaise with customers, technicians, and management.

Experiences required

• Minimum experience of 2 years in a similar job
• Experience with workshop management systems and mobile service coordination

Education / Qualifications

• Technical education
• Fluent in English
• Other laguanges

Job-related skills & abilities

• Class 3 driving licence
• Analytical Skills for problem-solving

Other requirements

• Customer Satisfaction, Aftersales, and Customer Service skills
• Previous experience in a similar role in the waste management industry
• Diploma or bachelor’s degree in engineering, Automotive Technology, or a related field is preferred.

• 5 Days work
• 8am to 530pm
• Company transport - Pioneer MRT
• AWS + PB

Responsibilities:

• Handle customer’s enquiries via email or phone calls
• Generate quotations and process purchase orders
• Advise customer on products and services related information accurately
• Generate sales from customer’s queries
• Attend to any questions or queries related to company’s product

Requirements:

• Nitec in Business, Engineering, or similar
• Candidate without experience are welcome to apply
• Singaporean Only

Interested applicants, kindly send your updated resume to +65 8288 5668 or Email to "[email protected]"

EA License No: 15C7752

EA Reg. No: R1880058 | Dylan

The Service Solutions Director is responsible for positioning Dynatrace’s Customer Success strategies and increasing sales of Dynatrace’s Professional Services and Support offerings.  This highly dynamic role works closely with the Dynatrace Product Sales Organization through all phases of the sales process and ensures a successful handoff to customer facing post-sales teams.  The Service Solutions Director will build and mature collaborative relationships with the Dynatrace Product Sales Organization, as well as customers, to understand needs and objectives, gain trust, and ultimately position the appropriate post-sales offerings.  There is also a strong need for good partner alignment with co-delivery strategies, partner support strategies, etc.

The goal of this role is to help new and existing Dynatrace customers realize success and maximize value from the Dynatrace platform and accelerate further investment in Dynatrace.  The scope of post sales offerings includes Customer Success, Professional Services, Business Insights services, Education, and Support.

Responsibilities:

• Develops strong, trust-based relationships with product sales and post-sales teams.
• Works with account teams to articulate the portfolio of post-sales offerings based on a prescriptive solution selling approach. 
• Matures the services sale through the opportunity pipeline to completion, including scoping, pricing, contracts, and procurement.
• Understand the Partners’ business and align Dynatrace Post Sales solutions to develop compelling ‘go to market’ propositions
• Develops relationships with Partners and delivers associated success strategies considering partner positioning.
• Delivers a well-orchestrated hand-off to post-sales teams ensuring knowledge captured during the pre-sales process is thoroughly communicated.  Ensures important information such as Customer business and technical objectives, known pain points, key customer milestones and contacts, scope of services, schedule and all presentations and artifacts shared with the customer are known to the teams engaging to deliver on the post-sales offerings.
• Delivers post-sales offering and positioning enablement to the product sales organization
• Participates in RFP responses to customers addressing post-sales topics
• Tracks and owns service sales forecast, pipeline, and opportunity hygiene.  Reporting on a frequent basis to track both productivity and performance.
• Identifies opportunities and collaborates with the global team to optimize and automate as much manual process as possible when selling service solutions
• Works collaboratively with Dynatrace Services Portfolio GTM, Post Sales Marketing and Enablement teams.  Provides input based on customer feedback and market trends which validates and consistently looks to improve post-sales offering positioning
• Provides unique skills and perspectives to cross-train team member peers
• Tracks and reviews regional post-sales revenue targets

Travel Requirements

• Occasional travel to client locations, Dynatrace offices and Dynatrace events may be required

Application Maintenance and Support (AMS) Management

1.Vendor management

• Assist Application Support Manager in all aspect of AMS.
• Work closely with vendor and various teams across organisation to onboard the vendor.
• Work with vendors based on contractual obligations to ensure SLA are met, resolve issues in a timely manner to minimise downtime and disruption to the business.
• Review vendors deliverables including classification of Change requests, Service requests, incident reports, monthly resource utilization reports, etc.
• Ensure monthly reports are submitted by vendors on timely manner and review their performances, prepare monthly service reports to the management.
• Ensure vendors adhere to processes and perform incident, release and change management.

2.End User Management

• Work with applications users by answering their enquiries, understand the business requirements and prioritize issue and change requests.

3.Contract management

• Monitor and track AMS contracts to ensure that applications are maintained and supported without any disruption.

4.Support procedure and standardisation

• Work with Application Support Manager to execute the support procedure and standardisation.
• Perform checks and compliances to Organization's Standard Operating Procedures related to maintenance scope.

5.Project Management

• Manage and work with vendor or inhouse team to deliver change requests and enhancements to application in timely manners.

Business as Usual (BAU) Scope

• Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.
• Understanding of business processes across applications and perform periodic review on knowledge based to ensure essential details are captured by AMS.
• Providing essential support to applications which are not under the management of AMS.
• Participate in DR exercises at organisational level.

Job Requirements

• Degree in computer science, computer engineering or information technology
• Good understanding of ITIL methodologies related to AMS such as incidents, problems and change management. ITIL certification would be an advantage.
• Minimum 5 years in application maintenance and support, and vendor management
• Minimum 2 years of project management.
• Good communication skills to communicate with technical and non-technical stakeholders to understand their requirements and resolve issues.
• Possess strong analytical skills.
• Preferably with experience in logistic or port operation industry.
• Display proactive and positive attitude.
• Ability to manage collaboration and work closely within multi-culture environment.
• Knowledge of the following skillset:

1. Unix, Redhat scripting
2. Programming language Java 8 and above
3. Knowledge of middleware e.g. Weblogic, Tomcat, SpringBoot
4. Automation tools
5. Build tools : Maven, Jenkins
6. Databases : Oracle, MSSQL, SQL skills
7. SDLC methodology : Waterfall, Agile

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Main Job duties & Responsibilities

• Conduct daily data entry
• Answer & directs phone calls
• Respond to email and WhatsApp inquiries
• Liaise with clients
• Handle client accounts
• To operate Warehouse Management System (WMS) to process customer’s orders for timely and accurate fulfilment
• Evaluate all complete orders to maintain accurate inventory system
• To conduct accurate data entry, for incoming & outgoing stock
• Ensure proper records of client transactions for accurate billing
• Conduct billing for customers
• Scanning & filing of documents
• Other ad hoc duties as assigned
• To highlight to supervisor on any problems encountered in the course of their duties
• Comply with company policies and guidelines

Job Requirements

• Meticulous
• A team player with good interpersonal skills
• Able to work in a fast-paced business
• Excellent verbal & written communication skills
• Good time-management skills
• Experience in Logistics line is an added advantage

Working Hours

• 5.5 day work week
• Mon – Fri: 8.30am – 5.30pm
• Sat: 8.30am – 12.30pm

Work Location

• Work Location:15 Gul Way,#03-01 Singapore 629193
• Nearest MRT: Joo Koon Mrt

Interested applicants may call +65 6266 2234 (Ext:111) and dial for the HR Department, to schedule an interview.

Company Profile

Singapore's First Flameless/Aqua/Water Cremation Provider for Pets. A local provider run by pet lovers, for pets. Based in Singapore. Redefining funeral aftercare, with unique & innovative technology, products, and service offerings. Our approach is to revolutionise the funeral industry and provide a more sustainable option for those seeking aftercare services. We are the first to provide pet owners in Singapore with an alternative form of cremation for their cherished pet companions after death. Through the process of Aqua Cremation, also known as Aquamation or Water-Cremation we return loved ones back to Mother Nature. We are looking for a highly motivated individual to join our core founding team. This position offers an excellent opportunity to gain hands-on experience from the ground up in a dynamic and fresh environment. We are not only tackling the taboos of the industry but also serving the community. You will have countless opportunities to test and develop your skills across different areas of the business, gaining exposure to a range of functions and skills, while having the freedom to test new ideas in a company that is looking to introduce innovative solutions and revolutionise the industry. Moreover, you will have the chance to make a meaningful impact on the future of Singapore, particularly in areas related to giving back, sustainability, and pets. Your work will contribute to important initiatives that aim to make a positive change in the community and the environment.

Job Highlights:

• Career development opportunities for an emerging startup.
• Open, friendly, fresh, and dynamic work environment.
• Attractive salary commensurate with transferable experience and skills from various industries (example: hospitality and tourism, F&B, any other service orientated roles).
• Overtime incentives.
• Incentives based on cases handled.
• Pay increment review based on annual performance
• Work on pro-bono initiatives to give back and raise awareness in the community in the aspects of mental wellness & animals in need.

The Customer Service & Support Representative will be responsible for a wide range of tasks to ensure smooth operations and top-notch customer support.

Responsibilities:

• Manage incoming calls and perform telephone screening.
• Take and promptly pass on telephone messages to the operations team to plan the pickup of pets.
• Handle administrative matters such as purchasing daily supplies, managing packages, and overseeing deliveries.
• Arrange couriers and prepare proforma invoices and related documents.
• Assist with internal communication issues.
• Handle administrative and clerical work.
• Provide administrative support to the Operations Department.
• Coordinate daily operational activities.
• Monitor jobs closely and provide necessary updates to clients.
• Respond to customer feedback and inquiries, offering excellent client support while maintaining strong client relationships.
• Attend to guests, customers, vendors, and candidates.Ensure rooms are pleasant and clean before guest arrival.
• Manage phone calls and inquiries in accordance with standard operating procedures (SOP).
• Maintain a friendly, neat, pleasant, and professional image to guests.
• Welcome and greet guests, addressing them by name if known, in a warm and professional manner according to service standards.
• Attend to guests with light refreshments or any other needs.
• Handle cashier duties.
• Maintain effective communication with the operations team to ensure funeral rooms are booked and prepared.
• Perform general administrative duties as required.Assist in resolving customer inquiries as necessary.
• Deliver work and service excellence consistently.
• Uphold the company's reputation at all times.
• Perform other ad-hoc duties as required.

This job posting offers a diverse range of responsibilities and an opportunity to be part of a dynamic startup. If you have the skills and experience to excel in this role, we encourage you to apply.

We look forward to welcoming a new team member who shares our commitment to service excellence & giving back to the community.

Job Title: Field Service Technician

Reports to: Regional Service Manager

Business Unit: Service Delivery

Location: Singapore

Direct Reports: No

Overview

Reporting to the Regional Service Manager, this role is based in Singapore and may involve occasional work traveling within the countries in SEA whenever needed. This role will also support the Sales Department closely when requested, for sales/customer requirements. The Field Service Technician will be primarily responsible for the delivery of world-class services towards Peak’s customers and providing technical support to Peak’s business channels. A self-motivated and disciplined person who’s able to exercise thorough analytical thought processes in his field and attention to details. The candidate should exhibit traits in customer’s expectation management as well as a sound knowledge of Office based programmes.

Duties and Responsibilities

• Liaison with back office for delivering stock management
• Carry out routine maintenance and installations as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction

· Respond effectively and professionally to all customer requests for service and support (telephone and e-mails)

· Provide customers and head office with a concise, accurate and detailed service report for all work(s) carried out

· Maintain and replenish personal van stock of parts and carry out inventory checks as requested

· Prioritizing safety for self and others

· Ensure an effective liaison with other PEAK departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support

· Inform Regional Service Manager, Technical Service Supervisor and Technical Manager of all serious customer complaints and escalations.

· Take the initiative to continually enhance and develop knowledge and understanding of the complete product range

· Provide a high level of service and technical advice for PEAK Scientific customers, OEM, distributors and internal staff

· Follow-up promptly on requirements specified by Regional Service Manager

· To support service delivery in the region occasionally

Experience

· Experience of maintaining pressure systems and transportable gases in a similar or related industry will be an advantage.

· Some knowledge of electronics, hydraulic and mechanical systems

• Intermediate knowledge of MS Office products is essential, other systems training will be provided
• Field service delivery

Skills and Qualifications

• Teamwork – able to build relationships
• High levels of attention to details
• Timely follow-up
• Self-motivation with the capacity to plan time effectively and prioritise
• Resilience – remains effective in the face of pressure

· Self-motivation, self-disciplined and the ability to work with minimal supervision.

· Good practical skills and a methodical approach to resolving problems

· Exhibit good sense in thought process on technical issues

· Good communication and interpersonal skills

· Good understanding of general and country Health and Safety

· Language skills – Technical English

· Possess valid country driving license

· Willingness to travel on short notices

At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. Our environment is dynamic, with real energy, presenting great opportunities for personal and professional growth for the right candidate.

We are looking for a dedicated and skilled Customer Service Officer to join our team. In this role, you'll manage various customer service operations, including handling inquiries, preparing quotations, managing orders, and ensuring accurate billing. Fluency in Mandarin is crucial for effectively communicating with our logistics counterparts in China. The role will require prior customer service experience, strong communication skills in both English and Mandarin, and excellent attention to detail.

RESPONSIBILITIES

· Respond promptly and courteously to customer inquiries via various communication channels, such as email, phone, or chat.

· Prepare accurate and timely quotations for customers based on their requirements.

· Acknowledge receipt of customer orders and provide confirmation of order details.

· Process billing and invoicing accurately and efficiently, ensuring compliance with company policies and procedures.

· Generate and maintain sales reports to track performance and provide insights for decision-making.

· Regularly check and update stock levels to ensure accurate inventory management.
(This responsibility is to be fulfilled only in the absence of the Operations Executive)

JOB REQUIREMENTS/QUALIFICATIONS:

· Minimum of a high school diploma or equivalent. Additional qualifications or certifications in customer service or related fields are a plus.

· Proficient in speaking, reading, and writing Mandarin to effectively communicate with our logistics counterparts/partners in China.

· Experience in a customer service role, preferably in a retail or sales environment.

· Meticulous attention to detail to ensure accuracy in stock management, quotation preparation, and billing processes.

· Excellent verbal and written communication skills in English and Mandarin to interact professionally with customers.

· Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines.

· Proficiency in using computer software and systems for order processing, billing, and generating sales reports.

Primary Location

· 14 Tuas Avenue 6

Working Hours/Days

· 5 days / Monday to Friday: 8:30am to 5:30pm

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

Job Scope

• Manage reputable clients account
• Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence.
• Swift handling of customer inquiries.
• Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes.
• Prompt follow-ups on customer interactions via email.
• Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Fluency in English and preferably Mandarin as well.
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.
• Fresh graduates are welcome to apply!

What We Offer:

• Staff Health Benefits
• Opportunity to work with a myriad of brands from various industries. Our clients range from cult beauty brands to multinational technology companies whom you might just get to work closely with!
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Company scooters to move around the warehouse
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!

Job responsibilities

• Independent worker and able to handle difficult cleaners
• Ensure all timesheet for all commercial sites are filled
• Ensure all site SOP are met accordingly to client's requirement
• Planning, executing and implementing new SOP to ensure cleaners are following
• Draft out timetable and duties for individual site cleaner to adhere
• Ensure smooth operations flow across all sites
• Site visit meeting with customer bi-annually to ensure customer satisfaction and gather client's feedback
• Ensure all stocks for the necessities are replenished at all time
• Maintain good relationships with clients
• To adhere to any adhoc jobs required by the company