The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart

Established in 2017, QCP Capital is a full suite crypto trading firm and global market leader in options, headquartered in Singapore.

With deep multi-cycle experience, QCP Capital unlocks new opportunities for clients at the forefront of crypto markets through providing institutional-grade liquidity, infrastructure and research.

Our market insights regularly cover macro views, trading updates and web3 developments.

An active early-stage crypto and blockchain investor, QCP Capital’s portfolio includes core trading infrastructure, exchanges, data and token ecosystems.

QCP Capital is supported by over 70 professionals in trading, business development, operations, risk and compliance teams.

Role

• To work on the design, architecture and building of enterprise systems;
• To work on the building of tools, reports, and feeds to fulfil business requirements from the trading, operations and risk teams of the company;
• To be responsible for software quality, efficiency, cost and operational resiliency;
• To participate actively in cross-company technology efforts to achieve various business and/or operational goals, as the need arises;
• To work closely with the various Heads of business lines and front office trading in the proper implementation and effective maintenance of various systems.
• Candidates who had applied to other different roles are welcome to re-apply for this position if they feel they are fit for this role.

Our Ideal Candidate will possess the following skillsets

• Experience in a cloud environment.
• Strong Computer Science fundamentals
• Software architecture and design

Cloud infrastructure

AWS or other major cloud platforms

• Extensive Java experience is beneficial but not a requisite.

Including Spring Boot ideally

• Database design and management

PostgreSQL ideally

• Queue-based systems

Kafka ideally

• Running agile software development teams (Scrum)

JIRA and Atlassian suite

• Testing approach and implementation

Unit/integration testing

Functional testing

• DevOps experience

CI/CD pipeline development

Containerised systems

Automated deployment

Education and Experience

• At least 2 years of experience working in a technical role.
• Bachelor’s or postgrad from a renowned University in a related field
• AWS certification a distinct advantage
• Fresh graduates welcome to apply

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

Our client is a statutory board under Government of Singapore, they are now looking for Software Engineer (Devices) to support the team.

The activities required to be performed shall include the following:

• Requirements gathering;

• Design, development, and maintenance of the software;

• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;

• Assist the Authority with day-to-day application support issues; and

• Liaise with users on the requirement, design and testing issues.

• Tertiary qualification in Electrical/ Electronics/ Mechanical Engineering/ Computer Science or a relevant discipline

• At least 3 years in software development and system integration

• Experiences in C++ application development in Windows/Embedded platforms

• Knowledge or work experiences in the following areas is an added advantage:

➢ Java application development

➢ Web application using HTML/HTML5, JavaScript and JavaScript Framework (i.e. AngularJS, ExtJS, JQuery, Bootstrap)

➢ Interfacing with database (i.e. MS SQL, Oracle, MySQL) using ODBC/JDBC and SQL

➢ Multi-tier software architecture design and implementation

➢ Object-oriented software design and UML modelling

➢ Virtualization using Containerisation (e.g. docker)

➢ Applications development and deployment into Commercial Cloud (e.g. AWS)

➢ Application development for Desktops / Workstations

➢ Web services in Commercial Cloud (e.g. AWS)

➢ AWS Lambda Functions using Python or JavaScript

➢ Single Sign-on solutions (e.g. OAuth, OpenID Connect, SAML)

➢ Secure communication (e.g. MQ, SFTP, FTP-S)

• Strong analytical and problem-solving skills

• Resourceful and self-motivated team player

About the job: We are currently seeking a skilled Service Manager to join our Singaporean team. As a Service Manager, you will assist the company with all after sales service matters including but not limited to telephone technical support, fault finding, machine repairs, warranty claims and spare parts processing.

Responsibilities:

1. Lead and manage product distribution and training throughout Pre delivery, Service, Parts, Warranty & aftermarket support.

2. Market analysis, Marketing strategies, Product development & pricing for the parts and service business.

3. Provide feedback and technical guidance to the Dingli Service Team on design and performance improvements that are required for the Singapore and Asia Pacific markets on a monthly basis. 

4. Provide details of the work carried out, parts used, time and mileage of van, with any comments appropriate to Dingli while repairing machines.

5. Build relationships with the key service personnel at each customer.

6. Develop and maintain product safety programs throughout the Asia Pacific region.

7. Drive projects for continuous improvement and streamline existing processes in the Asia Pacific region.

8. Develop budgets, manage P&L responsibilities, forecast revenue, COS and Expenses, monthly progress forecasting and planning.

9. Provide operational leadership for product sales and service team within the Asia Pacific region.

10. Human Resource Management including Goal alignment, workforce planning, performance management, retention strategies and conflict resolution.

11. Provide technical support, training and build a strong service team.

1. College degree in engineer or equivalent.

2. At least 3 years experience as a service manager or similar role in the mechanical or equivalent industry.

3. Knowledge of equipment rental companies in Singapore will be an advantage.

4. A valid driver's license and willingness to travel.

5. Knowledge of aerial work platforms or material handling equipment.

6. Ability to work under pressure and manage multiple priorities.

7. Strong problem-solving skills.

8. Fluent written and spoken English.

9. Current permanent work rights with no restriction in Singapore.

10. Strong leadership,excellent communication and management skills.

Responsiblities:

• Assist in managing incoming leads and inquiries, ensuring prompt response and proper routing to the appropriate sales representatives.
• Provide administrative assistance to the sales team, including data entry, scheduling meetings, maintaining calendars, and preparing sales-related documentation.
• Assist in creating and formatting maintenance proposals, including assembling necessary documentation, cost estimates, and service details.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and project details using CRM software or other tools.
• Liaise with clients to schedule appointments, gather information, and relay important details between clients and the sales team.
• Conduct follow-up calls or emails to gather feedback, answer queries, and ensure client satisfaction after proposal submissions or sales interactions.
• Generate regular sales reports, performance metrics, and activity summaries for the sales team and management.
• Work closely with internal departments such as engineering, operations, and finance to coordinate project handovers, invoicing, and other operational aspects.
• Develop a basic understanding of ACMV systems and maintenance processes to facilitate effective communication with clients and internal teams.
• Assist the sales team with various ad hoc tasks, such as market research, competitor analysis, and preparing materials for client presentations.
   

Requirements:

• Diploma or equivalent in Engineering such as Mechanical or Electrical
• Previous experience in an administrative or sales support role is preferrer
•  Experience in the HVAC or maintenance industry is advantageous.
• Able to perform technical calculation (heat load, cold load), onsite visitation, selection.
• Excellent written and verbal communication skills for effective interaction with clients and internal teams.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

1. Liaise with subcon to plan, arrange and carry out construction activities.
2. Liaise with design department to confirm and clarify design issues.
3. Liaise with RE/RTO to carry out inspections
4. Record work done.
5. Ensure quality of work done conform to specifications.
6. Liaise with Shop drawing team and understand CBP and other shop drawing for Quality.
7. Liaise with Safety team to maintain temporary facility and prevent unsafe work.
8. Handle other ad-hoc tasks as assigned.

Requirements:

1. Min Diploma in Civil/ Structural Engineering or equivalent
2. Min 5 years of working experience in construction
3. Software knowledge: CAD, MS Project
4. Able to work independently, proactive and self-motivated

Responsibilities:

• IT infrastructure (Hardware and software), POS system installation and maintenance including remote troubleshooting.
• Liaising with third part vendors for new store infrastructure setup
• Updating the store systems if it is needed.
• Repairing and replacing equipment as necessary
• Provide Level 1 and Level 2 support and standby for the store operation.
• Conduct training new Supervisors in how to use all systems and how to handle minor technical issues.
• Prepare system manual guidebooks of all software systems and editing for any updates.
• Participate in UAT testing before GO-LIVE and release the new version.
• Update windows and security patches of store POS and laptop and ensure cybersecurity.
• Maintain store IT inventory list and update documentation on IT asset management.
• Other ad hoc duties as assigned by Manager.

Requirements:

• Diploma/Degree in Information Technology or equivalent
• At least 2 years’ working experience in the related field - preferably with retail sector.
• Good knowledge of Microsoft windows operating systems
• On-site support and resolution of all software and equipment issues
• Proven analytical and troubleshooting abilities.
• Excellent analytical, troubleshooting and communication skills.
• Microsoft MCSE or Cisco CCNA certified but not compulsory.
• Good understanding of Microsoft SQL server and scripts

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise while providing the critical context to make informed and compliant decisions. The work we do is diverse with clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses.

As an Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities for new/existing clients
• Develop strategies to solve complex technical challenges

Job Responsibilities

Sales and Business Development

• Develop and execute sales strategies to achieve or exceed sales targets
• Identify, pursue and secure new business opportunities
• Build and maintain strong relationships with clients, understand their needs and offering tailored solutions
• Explore new market segments and potential partnerships to expand company’s client base and system solutions
• Collaborate with proposal team to create compelling proposals and presentations

Proposal and Contract Management

• Assist in the development of proposals. Working in conjunction with the proposal and/or engineering teams
• Present proposals to clients and address any queries or modifications
• Negotiate terms and conditions with clients to ensure mutually beneficial agreements

Technical Expertise

• Maintain understanding of water treatment technologies, applications and industry trends
• Communicate technical details and benefits of proposed water treatment solutions to client effectively

Client Relationship Management

• Act as primary contact point for clients, addressing inquiries providing information and managing client expectations
• Continuously assess client satisfaction and seek opportunities or additional services

Job Requirements

• Bachelor degree preferably in Environmental or Chemical Engineering
• Minimum 5 years of relevant experiences
• Proven experience in sales, business development or proposal engineering within the water treatment or related industry
• Comprehensive knowledge of water treatment process, heat/energy recovery including but not limited to filtration, desalination, wastewater treatment, etc.
• Excellent communication, negotiation and presentation skills
• Ability to prioritize multiple tasks and work on own initiative
• Ability to work autonomously as well as collaboratively within a team

Working location : Gul Circle , Singapore

Working hours: 8 am to 5.15pm (Monday to Friday)

Responsibilities and Authorities

Operation

• Lead the team in day-to-day operation to achieve operation goals.
• Handle shopfloor resources (workforce, machine, and materials) to meet daily operation plan.
• Plan and schedule weekly work order according to customer demand.
• Responsible to report out team performance and provide timely resolution on disruptions to shopfloor operation.
• Establish strategy and standardize processes to enable team to achieve department objectives. Translate annual department objectives into specific team and individual performance goals including important metrics, and to review them regularly. Conduct root cause analysis and take appropriate corrective action promptly when goals are not met.
• Plan and strategize the movement of WIP (Work in Progress) and scheduled activities for maximum efficiency, minimum idle time and maintain cell linearity balancing.
• Handle employee relations and establish a psychological safe environment.
• Review cross team support to fulfill production build plans.
• Support department and cross team activities that delivers consistently high-quality products and services in a safe and efficient manner.
• Responsible for all aspects of an emergency response (role of SIC) which includes developing incident objectives and handling the incident action plans.

Develop Capabilities

• Work with Manager to identify and build relevant skills and capability within team.
• Work with peers to improve team flexibility through cross training.
• Develop training plan for team including induction, on-the-job training, and certification.
• Develop, support and mentor team by giving timely and constructive feedback to empower employee to have higher/more responsibilities.

Quality

• Conduct Gemba with purpose to identify problems and area of improvements and take timely action to address them.
• Ensure safety, operation procedures, subject area and 5S are closely observed and adhered to across WLP operation, complying to site’s EH&S and QMS policies/guidelines.
• Participate/conduct and communicate manufacturing safety risk assessment.
• Ensure documentation, data, and inventory accuracies.

Qualification

• Degree in any engineering, chemistry field, fresh graduates can apply.
• Diploma with any engineering, chemistry field more than 5 years experience

Experience

• 1 to 5 years’ experience in supervisory position, preferably in Instrument assembly process environment
• More than 5 years’ experience in shopfloor manufacturing planning will be considered.

Proficiencies preferred.

• With strong sense of responsibility and ownership
• Able to work under pressure and make sound decision independently.
• Good supervisory skills such as leading, motivating and developing other.
• Excellent interpersonal skills, both verbal and written
• Strong organization and leadership skills
• Familiar with ISO 9001 and good manufacturing practices.

Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.

We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Job Description:

• Report to Construction Manager/Project Manager
• To assist in site supervision works
• Coordinate internally with inter-department and externally with clients & consultants
• Coordinating for the project planning, documentation and execution of works on site
• Coordination, supervision & monitoring of the progress of the project works on site, manpower mobilization, materials planning & ordering
• Coordinate with the contractor and suppliers on all project implementation issues and attend site meetings when required
• Coordinate for all submissions
• Produce weekly site progress report and necessary submissions
• Attend meetings, conduct site inspection on work progress to ensure quality control in accordance to meet authority requirements.

Job Requirement：

• Degree in Civil Engineering or equivalent
• At least 3 Year of working experience in the related field is required for this position
• Experience in reinforced concrete building and architectural design is an advantage
• Able to work well under pressure
• Effective communication, coordination skills and team work
• Able to work 6 working days
• To be based in project site office.
• Working Location: North West

Responsibilities:

• Conceptualize, design and develop electronic circuits for battery chargers and control gear for LED lamps.
• Perform product certifications and approvals with local and overseas testing authorities.
• Develop and implement test plans to ensure product quality and reliability
• Introduce new products into mass production.
• Design, develop and produce test equipment for mass production testing.

Requirements:

• Bachelor Degree in Electrical/Electronics Engineering.
• Good understanding of Analog electronics principles.
• Experience in electronic circuit design (preferably in power electronics).
• Experience in manufacturing of any electronic products will be well regarded.
• Ability to plan, organise and timely execute assigned tasks.
• Self-motivated, meticulous and able to handle various tasks at the same time.
• Good communication skills, able to interact with all levels

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
• Demonstrate an understanding of all key clients’ Operations and Billings Procedures
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• Manage cases with a view to moving them forward in the best interests of the member and client
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
• To be the first point of contact for members, end users, clients, service providers and colleagues
• Ensure incoming calls are answered promptly, appropriately and courteously.
• Ensure inbound requests are handled in timely efficient manner
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members.
• Positively promote International SOS to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 3 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

Responsibilities include:

• Support of the design, development, and management of network, servers, virtualization and monitoring systems for new and existing park attractions.

• Deployment of Servers and virtual environments, including but not limited to UCS, VMWare, Windows servers 2018 and 2021.

• Support of the design of 3-tier and ISA-99 defense-in-depth network models to enforce security and increase network segregation and security among ride show networks.

• Design and execution of acceptance testing strategies including regular auditing of existing control networks and servers for predictive maintenance purposes.

• Participate in reviews of attraction data center architecture and ensure appropriate security, scalability, safety, redundancy, reliability, and sustainability design strategies are in place and are given proper weighting in the design objectives.

• Supporting the enhancement and maintenance of existing Datacenters.

• Working with corporate and enterprise network IT to ensure successful partnering and uptime requirements for networks & datacenters.

• Implementation and support of the next generation of shared services for ride show networking.

• Development of a strategy for fault management, including metrics and reporting.

• Generate system level documentation and manuals.

• Oversee existing attraction architecture renovations and updates. Understand hardware and firmware currently in use and ensure updates as appropriate for upgraded and obsolete equipment. Remain current with latest technology regarding hardware, software and security.

• Provide design and maintenance support for all attractions including training controls and tech services personnel.

• Maintain configuration management of hardware and software documentation.

• Partner with IT to ensure proper access, accountability, and processes.

• Ensure Engineering & Tech Services PCs integrate with various tools and programs that are required with technology in the field.

• Understand and actively participate in Environmental, Health & Safety responsibilities by following established corporate policy, procedures, training and team member involvement activities.

• Be willing to work nights, weekends and peak periods as required. Be on call for park support.

Qualifications/Requirements:

• Good experience with IT networking

• Experience in Data Center and virtualization technologies (UCS, VMware ESXi, vSphere, vSAN, vCenter and Windows Server, Linux Server)

• Experience with common network services, SNMP, Syslog, DNS, NTP, DHCP, AD, etc.

• Analyze network performance using Wireshark and provide root cause analysis, recommendations, guidance, and expertise in maintaining the highest level of performance.

• Experience in deploying, troubleshooting, and maintaining UCS Servers

• Experience in deploying, troubleshooting, and maintaining VMWare and Windows server 2016, 2018 and 2021

• Perform complex troubleshooting, backup, archiving, and recovery

• Strong documentation skills

• Solid understanding of the software development lifecycle and change control.

• Ability to articulate and communicate design, security, and performance issues.

• Data Center and virtualization technologies

• Common network services, SNMP, Syslog, DNS, NTP, DHCP, AD,Wireshark.

• Experience in deploying, troubleshooting, and maintaining UCS Servers ,deploying, troubleshooting, and maintaining VMWare and Windows server