Job Description Summary

Advises and guides the client regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the client by answering questions and responding to client requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.

Lead - IT Service Request is required to lead the Service Request team.

Job Description

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Lead - IT Service Request combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!

Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience
· 3-5 years relevant experie
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs

Preferred Skills and Experience

· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs

Job Description Summary

Customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Service Availability Manager is required to oversee the IT operations and Delivery

Job Description

A Service Availability Manager is customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical Skills:

• 3-5 years of relevant experience
• Service and Project Management
• Proven experience in a customer-facing role with a strong commitment to delivering high-quality service within a contractual framework.
• Deep understanding of IT infrastructure, including equipment, systems, software products, and networked devices.

Role: Software Engineer (System)

Contract Duration: 3 years

Work Timing: Office Hours

Responsibilities

Working with the development team, you will be responsible for the design, development, documentation, testing and delivery of the software solution for an Automatic Fare Collection (AFC) system or a high volume and performance intensive back office of an AFC system.

The activities required to be performed shall include the following:

• Requirements gathering;

• Design, development, and maintenance of the software;

• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;

• Assist the Authority with day-to-day application support issues; and

• Liaise with users on the requirement, design and testing issues.

Job Description:

(a) Responsibilities:

Working with a back office development team, you will be responsible

for the design and delivery of the software solution for a high volume

and performance intensive back office of an Automatic Fare Collection

(AFC) system.

The activities required to be performed shall include the following:

• Requirements gathering;

• Design, development, and maintenance of the software;

• Preparation and submission of deliverables throughout the

software development lifecycles such as Business Rules,

Software Requirement Specifications, Software Architecture

Document, Design Specification, Interface Specifications,

Source Codes, Testing Specification, Operation and

Maintenance Manual, Training Manual and others documents

as required in the standard adopted by the Authority;

• Assist the Authority with day-to-day application support issues;

and

• Liaise with users on the requirement, design and testing

issues.

(b) Qualifications & Requirements:

• Recognised degree in Computer Science, IT or engineering with at least 5 years’ relevant experience in software development;

• Gone through at least one full software development lifecycle (SDLC) with experience in producing SDLC documentations;

• Extensive experience in analysing requirements, designing, development and delivering complex enterprise applications in Java/JEE, web programming on UNIX / LINUX and Windows environment;

• Proficiency with database programming such as SQL and DAO, and relevant experience with MySQL, PostgreSQL

• Experience in Spring Framework and Spring Boot;

• Experience in Software Modernization, Containerization, Microservices;

• Experience in Agile development methodology and continuous integration;

• Experience in writing Requirements Specification, Use Cases, Design Documentation, object-oriented software design and UML modelling;

• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices

• Strong analytical and problem-solving skills; and

• Good written and verbal communication skills in English.

• Self-motivated and a good team player.

• Added advantage if candidate is familiar with one or more of the following technologies: -

• Experience in Message Queues and/or Solace;
• Experience in Cloud Computing, Kubernetes & Dockers, AWS Services like Amazon ECS Fargate, AWS RDS & Lambda;
• Experience in Automatic Fare Collection (AFC) system;
• Experience in EMV and Payment Card Industry Data Security Standard (PCI DSS);
• Experience in Microsoft Active Directory
• Experience in HTML / CSS / JavaScript / JSON
• Experience in Secure Communications (SFTP, HTTPS, etc.)
• Experience in Angular or equivalent
• Experience in Java Unit Tests frameworks

EA License # 14C6941

About HPS

HPS is a multinational company and a leading provider of payment solutions

dedicated to financial institutions. Thanks to its global platform used by more than

350 issuers, acquirers and national switches, we process all types of cards (credit,

debit, prepaid, loyalty, company, fuel ...) via all types of channels (ATM, Internet and

mobile POS). We are present in more than 85 countries on 5 continents and count

among our clients some of the 100 largest financial institutions around the world.

HPS is a socially responsible company committed to employment equity for women,

visible minorities and persons with disabilities. Don't wait any longer and join us

now !

PowerCARD is used by more than 450 institutions in over 90 countries. HPS has been

listed on the Casablanca Stock Exchange since 2006 and has offices in the main

business centres of the world (Africa, Europe, Asia and the Middle East).

Responsibilities:

The responsibilities of the Support Engineer are as follows:

Contribute to the handling and resolution of incidents.

• Contribute to the support of the RUN N2/N3 team and to the resolution of

the actions to be implemented depending on the incident reported.

• Contribute to the analysis of incidents by the IT RUN team, and recommend

the actions to be implemented depending on the incident reported.

• Contribute to the implementation of developments to resolve the incident.

• Contributing to the unit tests and writing the documentation relating to the

changes made before going into production.

• Contribute to the respect of commitments/SLA's

• Contribute to the respect of commitments in terms of deadlines and quality

of provided work

• Contribute to compliance with standards specific to the activity

• Contribute to the improvement of the indicators of the team in order to

part of its activityity and the company’s brand

• Contribute to the respect of the development standards chosen by HPS as

part of its activity

• Contribute to the definition of the development guidelines for specific

Helping to support the RUN team.

Helping to support the RUN team.

• Assist the RUN teams in production

• Contribute to the validation of deliverables/procedures for the

RUN/PROJECT team during deployment.

• Assist the RUN team with requests for training/technical consultation.

• Provide training for the RUN teams

• Contribute to network improvements and carry out the regression tests

Ensure on-call duty according to the schedule and respond to intervention

needs outside working hours.

• Help to draw up on-call schedules

• Respond and deal with incidents outside working hours

Key Requirements:

• Bachelor’s Degree in computer Science or equivalent studies/ experiences

• Minimum of 3 years of professional experience in Payment domain

• Good skills in development and coding (PL/SQL, C,C++,Java, HTML,

Phyton, Oracle Data Base….)

• Hands-on experience in incident management

• Proven results-oriented person with focus on delivery

• Excellent communication and inter-personal skills to manage functional

and technical stakeholders across multiple business units

• Ability to work under high pressure and provide clarity in confusion

situations

• Location Singapore

Job Responsibilities:

- Support procurement and cost reduction activities through sourcing and price negotiation of new and alternate parts.

- Provide technical support on component sourcing and substitution recommendation.

- Identify and select vendors to ensure continuity of parts / assemblies to meet customer specification.

- Involve in vendor audits and evaluations to drive continuous process and quality improvement.

- Establish cost reduction plan with vendors.

- Develop effective supply chain management with vendors.

Job Requirements:

- Degree or Diploma in Mechanical / Mechatronics Engineering or equivalent

- Minimum 3 years of experience in commodity management or procurement in Electronics Manufacturing industry is preferred

- Experience with managing semiconductor devices.

- Knowledge of component knowledge is preferred

- Good network of supplier base

- Good interpersonal and negotiation skills

- Proficient in MS Office applications

Your Career

This Alliances Business Manager role will develop the full 360 degree Telco Service Provider (SP) partner led growth from leveraging partner teams and reach, especially for Managed Services. Reporting to the JAPAC Strategic Alliances Director, you will center your role on developing and growing partner led opportunities with SP partners who actively drive revenue for their business in Managed Security Services.

You will build the Go-to-Market (GTM) Plan for SP across the JAPAC Theatre as follows:

* Identify Focus Area Telco Service Providers (among the 6 geographic Areas of JAPAC Theatre)

• Executive & Business Unit Structures

• Unique Differentiator/s for each SP

• Solution Offerings to Embed PANW

* Execute & Enhance the GTM Plan

• Execute Joint Planning with Focus Partners

• Oversee Joint Solution Development

• Clarify or Develop the Market Messaging & Positioning

• Encourage Joint Sales, Presales, Channel Teams and Delivery Enablement

• Collaborate with Marketing for Demand Generation Campaigns

You will be responsible for educating and engaging the sales account teams within partners and at PANW on the benefits of tri-party collaboration. We win by deliberate joint account engagement to solve our joint customers biggest challenges of securing their digital way of life. Success in the role will also require developing a strong internal network across PANW teams, including Sales, Marketing, Area Channel Business Managers, Sales Engineers and most importantly our speedboat solutions specialists.

Your Impact

• Grow SP partner-led transactions - New Customer Acquisitions

• Embed PANW solutions into SP partners service offerings

• Business development with partners involvement to help activate them on PANW offerings

• Build a strong business network within the Area channels organizations - It is your responsibility to continue to nurture and grow your network

• Engaging with key stakeholders (PANW Area and Channel leadership, Channel Business Managers, Distributor Business Managers) to build and execute on a your SP channel plan

• As part of the overall JAPAC theater plan, activate Focus SP partners, then identify and recruit emerging SP partners who prioritise Cybersecurity in their Network or SOC go-to-market strategy

• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations

• Work well in a team environment to ensure partner and customer satisfaction

• Design compelling value proposition that inspire partners to promote our solutions 

• Work with select partners and help them build a services catalog around our cloud security offerings

• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment

• Lead regular business performance and relationship reviews with senior management and various stakeholders 

• Build and maintain activity of performance reports and activity dashboards

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

We are seeking an individual with QA/QC experience in the civil, structural, and architectural ("CSA") trades for the position of a QA/QC Engineer for Fortis Construction Pte. Ltd. Singapore operations. The candidate will assist with the QA/QC program throughout the design and construction phase of the largest multistory data center in Asia (The Project).

Reporting to the QA/QC Manager, the candidate will be responsible for assuring the implementation and compliance with the Quality Assurance System and for scope of work related to civil, structural, and architectural items. At times and, when necessary, the QA/QC CSA engineer will fill in for the QA/QC Mechanical, Electrical, and Plumbing engineers.

It is expected the candidate will be a very detailed and organized individual with extensive previous experience working as a QA/QC on large, international projects with deep knowledge of civil, structural, and architectural systems. There will be a significant amount of “hands on” work understanding and implementing the VDC QA/QC systems. The candidate must have excellent leadership and Emotional Quotient (EQ) skills and be able to relate to and communicate with the client, the Fortis Construction Pte. Ltd. team, subcontractors of all tiers, vendors and immediately establish trust and confidence in his/her ability.

The candidate will provide guidance to other team members they interact with and manage daily. The candidate will be expected to know the drawings and specifications and dig into the details to resolve issues.

Responsibilities:

• Contribute and share program evolutions and lessons learned with Fortis Construction, Inc. US operations QA/QC Managers
• Represent Fortis Construction Pte. Ltd. in the utmost professional manner while constantly embracing honesty, integrity, and truth
• Comply with Fortis Construction Pte. Ltd. anti-graft, non-bribery requirements
• Review approved civil, structural, and architectural drawings, and ensure compliance with the construction specifications
• Coordinate with Project Engineers for technical assistance, generating Root Cause Analysis (RCA) for Client-requested quality observations, and project closeout
• Work together with the civil, structural, and architectural contractors to properly document the quality process, tracking and final turnover
• Run the weekly QA/QC Meetings, drive open CSA quality issues to closure, keep meeting minutes and document for future reference together with subcontractors
• Play a proactive role with field inspections, together with the subcontractors and the Client in developing pre-test plans prior to contractual testing and stay ahead of normally scheduled inspections with the authorities having jurisdiction (AHJ). Assist the contractor in resolution of known issues and lessons learned from other sites
• Assist with onsite/remote BIM 360 Field training of new Trade Partners / site personnel (iPad and Desktop) and competency with BIM 360 Field to create issues, capture QA/QC related issues, and create checklists.
• Identify issue and close them prior to punch walk and area substantial turnover date, by working with Client and Trade Partner’s QA/QC team
• Establish a great relationship with the Client, Trade Partner and local AHJ
   

We are seeking a dynamic Senior Backend Engineer (Golang) to join our Global team and build highly scalable applications. You will contribute to our expanding range of services beyond food delivery, focusing on our Developer Platform in streamlining the way we build and run software to enhance security, reliability, cost-efficiency, and productivity, while delivering exceptional user experiences.

Responsibilities:

• Designing and implementing robust, scalable CI/CD pipelines to automate software delivery process, ensuring high-quality releases with minimal manual intervention.
• Contributing to designing and evolving the system architecture to meet current needs and support future growth and technologies.
• Enforcing coding standards and conducting thorough code reviews to maintain high-quality codebase. Implement automated testing frameworks to catch bugs early and ensure software reliability.
• Ensuring adherence to coding standards through thorough code reviews and implementing automated testing frameworks to catch bugs early, maintaining a high-quality and reliable codebase.
• Mentoring junior team members by sharing knowledge and best practices, leading by example in both technical and soft skills to enhance the team’s overall capabilities.
• Identifying and resolving complex technical issues in software and infrastructure, continuously optimizing for performance and scalability.
• Collaborating with product managers, designers, and engineering teams to align on project goals, timelines, and implementation strategies.

Position Summary

Reporting to the Service Manager, the position of Service Supervisor is part of a team responsible for delivering a first-class field service response to our customers through the management and development of the Field Service Personnel.

Primary Responsibilities

1. Own the service processes and make recommendations where necessary
2. Assist the Service Manager with creating accurate business forecasts.
3. Ensure new service requests are acknowledged within 24 hours
4. Ensure that health and safety policies and procedures are adhered to and a culture of safe working is followed. This includes conducting safety audits on Field Service Personnel and ensuring any actions resulting from the audit are closed.
5. Plan, co-ordinate and supervise onsite works ensuring all scopes of work are completed in a safe and efficient manner.
6. Receive service requests by phone and email from customers and give advice and recommendations where appropriate.
7. Provide technical advice to customers.
8. Co-ordinate the completion of engineering site survey’s utilising appropriately trained Field Service Personnel.
9. Oversee the Field Service Personnel workload and source additional resources as required.
10. Co-ordinate the successful completion of all onsite works resulting from a service bulletin.
11. Ensure Field Service Personnel reports including supporting documentation are received in a timely manner, review and advise invoice instructions to the team administrator for processing.
12. Arrange and carry out customer visits to ensure customer satisfactions and develop new service business in line with corporate direction.
13. Attend site progress meetings when required.
14. Arrange the hire/sub-contracting of required equipment and services to ensure completion of onsite works.

Secondary Responsibilities

1. Conduct performance conversations of direct reports.
2. Identify training needs and manage the development of the Field Service Personnel.
3. Review and approve Field Service Personnel timesheets
4. Review and approve Field Service Personnel expenses
5. Manage and approve Field Service Personnel holidays
6. Manage the calibration process of service tooling.
7. Manage Spares stock and Field Service Personnel tooling.
8. Undertake and/or Complete training courses on new products or working methods.
9. Participate in the recruitment and disciplinary issues within your team.
10. Flexible attitude to working extended hours when needed
11. Willingness to progress and develop

This position is responsible for providing technical and IT support to the business units. The role included implementation, configuration and deployment of IT and security system.

• Consult with clients, vendors and personnel in other departments or construction foremen to discuss and resolve issues.
• Administer and setup network data security, include Active Directory, group policy, password policy, audit trail log, firewalls, antivirus update, window hardening and security event log backup, etc.
• Able to read and understand system audit trail report and act to fix the problems.
• Prepare reports for purposes of planning preventive works, stock spare list, meeting minutes, cyber security report and daily works job sheet, etc.
• Set up cost monitoring and reporting systems and procedures.
• Install and configure wireless networking equipment.
• Install and configure AT managed network switch, include VLAN configuration, trunk, Port management, POE power setting, CLE configuration, and IP routing.
• Configuration of IGMP Multicast streams and UDP and TCP/IP.
• Install and configure the Microsoft OS. VMware, Microsoft Clustering and Server Security Hardening. Provide monthly Microsoft Window Server/workstations OS backup and restoring. Clone the image of harddisk and to recover the system from backup harddisk when system failed using Acronis or other tools.
• Update Microsoft Window patch using online tools and offline patch update. (Microsoft baseline)
• Configure of SQL and manage of database include database repair, backup and restore.
• Understanding of cyber security, prevention, implementation according to IM 8 Singapore Infocom guide.
• Install and configure raid 1, raid 5, raid 6 and harddisk format. Recover any harddisk failure using disk management tools.
• Install and configure of SNMP and NTP. Able to use tools such as Netgain and master clock for devices monitoring and time sync.
• Create, analyze, report, convert, or transfer data, using specialized applications program software.
• Provide implementation, configuration, deployment, and support of systems, including, but not limited to client computing devices and servers.
• Provide training to new engineers and other training sessions as required.
• Able to coordinate, log cases and assist with other system specialist when they issue with their systems.
• To support CCTV and card access software installation, integration, and configuration.
• To troubleshoot VMS and ISMS application, software, and servers’ issues.
• Assist Project Managers and Engineers to prepare systems related diagram for the project implementation.
• Ensure systems design conforms to contract and technical requirements.
• Engage with back line support and/or with vendor’s support to diagnose and rectify technical problems to effectively resolve project implementation issues. Attend to preventive and corrective maintenance to backend system.
• Will be required to be on 24/7 standby
• Strong commitment to meeting customer’s SLA
• Reporting to Technical Manager.
• Responsible for the smooth operation of backend equipment and handles the technical aspect with regards to the backend system include overall network and switches at Securitas office/SOC and customers sites.

Responsibilities:

Working with the development team, you will be responsible for the design, development, documentation, testing and delivery of the software solution for an Automatic Fare Collection (AFC) system or a high volume and performance intensive back office of an AFC system.

The activities required to be performed shall include the following:

• Requirements gathering;
• Design, development, and maintenance of the software;
• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;
• Assist the Authority with day-to-day application support issues; and
• Liaise with users on the requirement, design and testing issues.

Qualifications & Requirements:

• Recognised degree in Computer Science, IT or engineering with at least 5 years’ relevant experience in software development;
• Gone through at least one full software development lifecycle (SDLC) with experience in producing SDLC documentations;
• Extensive experience in analysing requirements, designing, development and delivering complex enterprise applications in Java/JEE, web programming on UNIX / LINUX and Windows environment;
• Proficiency with database programming such as SQL and DAO, and relevant experience with MySQL, PostgreSQL
• Experience in Spring Framework and Spring Boot;
• Experience in Software Modernization, Containerization, Microservices;
• Experience in Agile development methodology and continuous integration;
• Experience in writing Requirements Specification, Use Cases, Design Documentation, object-oriented software design and UML modelling;
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices
• Strong analytical and problem-solving skills; and
• Good written and verbal communication skills in English.
• Self-motivated and a good team player.
• Added advantage if candidate is familiar with one or more of the following technologies:

1. Experience in Message Queues and/or Solace;

2. Experience in Cloud Computing, Kubernetes & Dockers, AWS Services like Amazon ECS Fargate, AWS RDS & Lambda;

3. Experience in Automatic Fare Collection (AFC) system;

4. Experience in EMV and Payment Card Industry Data Security Standard (PCI DSS);

5. Experience in Microsoft Active Directory

6. Experience in HTML / CSS / JavaScript / JSON

7. Experience in Secure Communications (SFTP, HTTPS, etc.)

8. Experience in Angular or equivalent

9. Experience in Java Unit Tests frameworks

Roles and Responsibilities

• Develop and implement technical marketing plans for tubular products to meet targets/customers for South East Asia / Oceania region.
• Activities may include market research, oversight of product development; launch new products and monitor sales performance.
• Coordinate an online technical presentation which supports the sales organization strategy.
• Set relevant technical targets in line with policies and business plan.
• Adjust marketing strategy and plans to meet changing markets and competitive conditions. Liaise with other managers to ensure marketing activities are integrated with other parts of the business and align with the overall corporate objectives.
• Ensure product, process and application training material is developed and maintained supporting the value-added selling approach of the organization’s strategic direction, structures and processes.
• Can deliver major parts of training programs for process and product application courses independently.
• Able to participate in technical seminar, conference, paper thesis, presentation.
• Requires knowledge of company product line, processes, methods and document structure.

Requirements:

• Bachelor’s degree in Metallurgical Engineering, Materials Science and Engineering or Chemical Engineering.
• 2-5 years of experience in similar roles for tubular products.
• Team player with high level of initiative and able to work independently.
• Willing to travel (> 50%).

Our Client is a statutory board under the Government of Singapore and they are looking for a Software Engineering specializing in devices to support the team.

The activities required to be performed are as follows:

• Requirements gathering;

• Design, development, and maintenance of the software;
• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;
• Assist the Authority with day-to-day application support issues; and
• Liaise with users on the requirement, design and testing issues.

• Recognised degree in Computer Science, IT or engineering with at least 5 years’ relevant experience in software development;
• Gone through at least one full software development lifecycle (SDLC) with experience in producing SDLC documentations;
• Extensive experience in analysing requirements, designing, development and delivering complex enterprise applications in Java/JEE, web programming on UNIX / LINUX and Windows environment;
• Proficiency with database programming such as SQL and DAO, and relevant experience with MySQL, PostgreSQL
• Experience in Spring Framework and Spring Boot;
• Experience in Software Modernization, Containerization, Microservices;
• Experience in Agile development methodology and continuous integration;
• Experience in writing Requirements Specification, Use Cases, Design Documentation, object-oriented software design and UML modelling;
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices
• Strong analytical and problem-solving skills; and
• Good written and verbal communication skills in English.
• Self-motivated and a good team player.
• Added advantage if candidate is familiar with one or more of the following technologies:

• i. Experience in Message Queues and/or Solace;

• ii. Experience in Cloud Computing, Kubernetes & Dockers, AWS Services like Amazon ECS Fargate, AWS RDS & Lambda;
• iii. Experience in Automatic Fare Collection (AFC) system;
• iv. Experience in EMV and Payment Card Industry Data Security Standard (PCI DSS);
• v. Experience in Microsoft Active Directory
• vi. Experience in HTML / CSS / JavaScript / JSON
• vii. Experience in Secure Communications (SFTP, HTTPS, etc.)
• viii. Experience in Angular or equivalent
• ix. Experience in Java Unit Tests frameworks

Responsibilities:

• Support Sales, Proposal and PMK team in the region and other Business Units in YEA for all 3BUs and PSBU for PLC business
• Need to communicate and collaborate with YHQ counterpart to support Biz. Stakeholders
• Area to cover: Technical support, presentation & demo (e-visit or face-to-face), Webinars/Seminars and Workshops, competitor analysis and Conducting Sales & PMK trainings
• Set up Demo Systems, Demo System enhancement with newly released items

Requirements:

• Bachelor’s Degree in Engineering preferably in Electronics / Electrical / Instrumentation
• Minimum 5 years of experience in PLC & SCADA systems
• Need to travel to the region on demand basis. (remote support with e-visits)
• Exposure to basic System Integration activities, in terms of engineering (HW & SW) & setup required for a basic Demo setup
• Additional skills such as understanding cybersecurity requirements in industrial automation (any certification), knowledge on the latest industrial technologies, including Cloud, AI, etc

• Entry Level
• Degree holder majoring in Electrical Power Engineering
• Salary $3,300 + $280 Fixed Allowance + AWS + VB
• Location: Jurong Island (company transport provided)

The Role: As a Maintenance Engineer (Electrical), you will play a critical role in maintaining our state-of-the-art manufacturing plants. Working closely with the Maintenance Manager, you will ensure the continuous, safe, and efficient operation of plant facilities.

Key Responsibilities:

• Oversee maintenance and instrumentation activities for manufacturing plant facilities, ensuring operations run safely and smoothly.
• Coordinate and execute major field maintenance tasks, prioritizing worker safety and facility integrity.
• Collaborate with internal and external stakeholders to ensure maintenance activities are completed on schedule, minimizing disruption to plant operations.
• Conduct instrumentation application studies and modify plant facilities in line with technical specifications and business requirements.
• Organize and conduct training sessions for staff and contractors to enhance skills and competency levels.
• Implement and manage systems in compliance with ISO 9001, ISO 14001, and SS506 standards.

Qualifications:

• Bachelor’s Degree majoring in Electrical Power Engineering with good grades
• Capable in power calculation
• Basic knowledge of programmable logic controllers (PLC) and human-machine interfaces (HMI) is an advantage.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Job Description

• Execute all sales activities starting from preparing quotations for customer and follow up on sales order and ensuring timely delivery of the goods from factory and timely shipping and invoicing to customers.
• Attend to all incoming phone calls and handle customers’ request.
• Maintain good customer business relationship.
• Liaising and Co-ordinating with internal department and external parties.
• Handle feedback from customer and resolve complaints
• Coordinate with other departments and ensure customer’s order are processed efficiently
• Archive and sort documents and data in physical and electronic form
• Undertake other ad-hoc assignments and duties

Requirements

• Minimum Diploma/ Degree in Business Admin/ Engineering
• Proficient in MS Office
• Good team player and Positive attitude
• Able to work independently

Job Description

• Communicate and coordinate closely with Japan engineers, manager in machine program, network and software used.
• Coordinate with internal ISD and external vendor for machine networking and software updating.
• Manage the factory software and hardware assets inventory and updating regularly to management.
• Work closely with ISD, SGTC and Smart Factory Team to implement innovation system to support productivity and quality.
• Control factory IT networking, machine program and sever data up-keeping and ensure continuous smooth operations.
• Implement IOT box to factory processes do not have networking connection.

Requirements

• Minimum 5 years' experience in factory IT Networking / Machine programming
• Degree in Electrical / Electronic or Computer Science Engineering
• Able to manage factory machine program, networking and IT system updating.
• Good in project management, machinery software control and server data control.
• Proficient in programming languages including Python, R, and SQL

Join Us as a Electrical Engineer at LionsBot: Be a Pioneer in the Robotic Revolution!

Are you ready to be a game-changer in the cutting-edge world of Industry 4.0? At LionsBot, we're shaking up the traditional cleaning sector with our awesome robotic solutions, tackling manpower shortages head-on. Our innovative bots are already cleaning up in 30 countries around the globe!

At LionsBot, we live and breathe excellence and creativity. Our vibrant, fast-paced environment is like a 'Band of Brothers' where everyone is united by a shared Unicorn goal. If you're ready to embark on a remarkable journey and be part of a team that's making waves, read on!

Responsibilities

• Lead and oversee the design, development, and integration of wire harness solutions for various projects, ensuring optimal functionality, reliability, and safety.
• Provide technical leadership, guidance, and mentorship to a team of engineers focused on wire harness design and integration.
• Collaborate closely with multidisciplinary teams, including mechanical engineers, software engineers, and designers, to integrate wire harnesses seamlessly into comprehensive product designs.
• Create detailed wire harness schematics, diagrams, and layout plans using industry-standard design tools e.g. E3.series, SOLIDWORKS Electrical, AutoCAD Electrical, etc.)
• Conduct thorough analysis and testing of wire harnesses, identifying potential issues and implementing effective solutions.
• Lead the selection of appropriate wiring materials, connectors, and components while considering factors such as performance, cost, and reliability.
• Ensure compliance with industry standards, regulations, and safety protocols throughout the wire harness design and development process.
• Work closely with suppliers and vendors to source necessary components and materials for wire harnesses, maintaining relationships and monitoring quality.
• Provide technical support during the manufacturing, assembly, and testing phases, troubleshooting and resolving any wiring-related issues.
• Document all wire harness design and testing activities meticulously, including creating technical reports, specifications, and installation instructions.
• Contribute to project planning, defining scope, objectives, and timelines related to wire harness design and integration.

Requirements & Qualifications

• Bachelor's degree in Electrical Engineering or a related field; Master's degree is a plus.
• 2-3 years of progressive experience in electrical engineering with a strong focus on wire harness design and integration.
• Extensive expertise in using industry-standard electrical design software and tools, including proficiency in CAD software for creating wiring diagrams and layouts.
• Deep understanding of electrical principles, circuit theory, and wire harness design practices.
• Proven history of successful wire harness design projects, demonstrating the ability to manage complexity and deliver results.
• Experience in leading and mentoring engineering teams, cultivating a collaborative and growth-oriented team environment.
• Strong problem-solving skills and the ability to diagnose and resolve complex wiring-related issues.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts effectively.
• Knowledge of regulatory standards and codes relevant to wire harness design and electrical systems.
• Strong project management skills, with the ability to manage multiple projects, meet deadlines, and maintain high-quality work.

Ready to Join the Fun?

If you're motivated, creative, and ready to dive into a role that offers global adventures, fast growth, and the chance to make a real impact, we want you! At LionsBot, your ideas matter, your growth is our priority. Jump into the future with LionsBot and be part of something amazing! Apply now by submitting your CV.

Let's make magic happen today!

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Lead Software Engineer (Java)

Internal Code: A24092

What will you do?

• Manage a team of software engineers, including task planning and code reviews
• Take charge of technical projects and provide leadership in a fast-paced environment
• Responsible for the overall planning, execution, and success of complex technical projects
• Work closely with project management and experience design team to deliver project outcomes
• Contribute technically to projects
• Mentor the best talent bringing out the best in every engineer
• Nurture a culture of high performance, continuous improvement, creative problem solving, and innovation within the team

What are we looking for?

• Strong experience with Java Technologies
• Software support and maintenance of deployed products and solutions
• At least 5 years of total software engineering experience with a thorough understanding of commercial software product development.
• 3+ years of experience in a software engineering leadership position
• Customer oriented and skilled in developing a strong understanding of customer needs and marrying those with optimal technology solutions
• Knowledge of Object Oriented Programming and SQL
• Ability to manage a hosting environment, including database administration as well as scaling applications to handle load changes
• Understanding of front-end web technologies
• Experienced in developing on Unix/Linux environments
• Enjoy constant learning and working with new technologies
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is required

What do we offer?

• Fun working environment
• Flexi benefits that cover medical, gym, sports and wellness
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

• Address customer inquiries, requests and complaints through phone or emails to strive to provide effective solutions and ensure customer satisfaction.
• Prepare and submit quotations to customer promptly.
• Review and process customer orders accurately and efficiently. Ensure order information and request are checked.
• Follow up and monitor delivery of customer orders are dispatched, invoiced, and paid accurately and on time. Communicate any delays or issues to customers proactively.
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders, meet to customer shipping requirement and resolve customer complaints.
• Answer internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
• Resolve customer queries from offer to invoicing stage efficiently and escalate complex issues to reporting manager promptly.
• Perform background screening on creation of customer accounts, prospects, competitors and industry trends to support the contract or sales team’s activities.
• Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; and to generate sales reports and statistics.
• Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
• Work according to the established guidelines and procedures to maintain consistent quality work.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

For this position, you will be assisting one of our client - a global leading investment bank.

As a Docker Engineer, you will be

• Responsible for administration of Kubernetes Clusters across Asia, Switzerland ensuring uptime and performance including evolution of platforms working in close collaboration with infrastructure team, security and software vendor.
• Working closely with multiple teams (Engineering, Security, Operations & Development teams) to maintain, deploy and operate containerized solutions.
• Spreading the usage of containers in the company through automation and coaching.

Direct Responsibilities:

• Administration of Kubernetes platform
• Troubleshooting incidents / problems related to Kubernetes cluster & applications
• Monitor cluster health using standard monitoring tools (eg Dynatrace)
• Manage obsolescence & remediate vulnerabilities with close collaboration of vendor
• Escalate timely to management on possible risks, escalation matters and management issues
• Review and create application Support knowledge articles.
• Ensure that all production deliverables are aligned with production standards and best practices.
• Identify and propose automation wherever possible to improve system availability, productivity, and performance.

Contributing Responsibilities:

• Thriving for continuous improvement of the production environment
• Redesigning legacy applications for container implementation
• Assist on DR, BCP exercise and patching cycles
• Contribute to in continuous improvement process in terms of creating and maintaining knowledge base.
• Define standards and best practice.

• Total 5+ years of IT experience with at least 2+ years of Kubernetes administration
• CKA (Certified Kubernetes Administrator)
• Hands on experience on Container image life cycle management (test, patch, deploy),
• Container storage management, Automation using helm charts
• Good Knowledge on Network topologies & container networking & Monitoring using Prometheus / Dynatrace
• Basic understanding of BRMS (backup, recovery and media services)
• Experience with automation/configuration management using Terraform or Ansible

• Good background in Linux / Unix Administration
• A working understanding of Python or Perl or Shell
• Excellent communication skills
• Excellent Stakeholder management

Good to have:

• Experience on Redhat OpenShift platform
• Experience in developing cloud native applications and/or Certified Kubernetes Developer certification
• Experience with Elasticsearch, Redis Administration
• Good understanding of CI/CD pipelines

• Regular team buildings
• 18 leave days / year
• Health, Dental and Optical Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• Training and certifications paths

Job Description:

• Report work activity to HOD on daily basis.
• Monitor and Record site progress.
• Notify the client if there is any delays occured by others.
• Study all drawings discrepancies and raise the RFI.
• Follow site inspections.
• CAD knowledge needed.
• 5.5 days work (Mon to Fri 8am to 6pm, Saturday 8am to 12pm)

Job Requirements:

• Candidate must posseses at least 3 years of working experience in the related field.
• Possess Diploma or Degree in Civil Engineering/Construction/Structural or any equivalent.
• Preferably junior executive specialised in Engineering - Civil/Construction/Structural or equivalent.

JOB DESCRIPTION:

• Well knowledge to the design of theAluminium formwork and system formwork
• Produce drawings using CAD
• Assist Project Engineers with drafting RFI's when required.
• Creating accurate project specifications.
• Creating technical reports when requested.
• Examine and advise on how to improve the formwork’s structural integrity as well as to strengthen the formwork system.
• Ability to communicate with Project
• Managers through email and verbal interactions.
• To keep records for storage material and liaise with our fabrication team.

JOB REQUIREMENTS:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Civil) or equivalent.
• Required language(s): English
• At least 4 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Auto Cad
• Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.