We are looking for a Senior Customer Service Executive to our office in Singapore, who can work independently as well as in a team.

As Snr. Customer Service Executive, you will have an outgoing and driving role with a broad interface both within the company as well as with customers and suppliers. Your most important task will be to work with domestic and overseas clients and intercompany including the global organization and provide excellent service for all shipments assigned to you.

The job:

• Manage shipping documentation formalities
• Ensure proper and timely billing / closing of all job files.
• Coordinate day to day operations and transactions for freight forwarding and other related activities
• Manage data entries in-house system
• Coordinate with various suppliers.
• Provide rate to interco whenever neccessary
• Assist for rate sourcing with various carriers whenever necessary

Join us if you..

• Have minimum 5-10 years’ experience in freight forwarding or Logistics Industry
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office
• Ability to work independently
• DGR trained and OOG Cargo experience will be an advantage

To be successful you will have a proven track record and genuine freight forwarding experience as this is essential to the role.

Good reasons to join:

You will be joining a leading company in the forwarding and logistics industry with the clear ambition to further strengthen and expand our position in the market. This newly created position gives you a great opportunity to help develop new clients from early stages of development.

We live and work according to our values, to get a bit better tomorrow than we are today. This is something that the whole company breathes out. We work to promote a culture where "respect, integrity, entrepreneurship and fun" are part of our common everyday life, and expand our DNA - but also the way we communicate with our customers and colleagues.

Interested candidate please share your updated copy of resume at [email protected]

( For fast response please drop message at whatsapp number- +65 96310776 )

Looking for Operations Compliance Lead to ensure the IT operations planning and execution meets the service levels agreements and audit compliance requirements. This role requires at least 10-12 years’ experience in IT operations in a data warehouse / analytics environment with knowledge on compliance and/or has experience completing one audit cycle.

Required Skill

• Minimum 10-12 year working experience in system operations compliance and management areas.
• Should have familiarity with any standards (e.g. ISO, ITSM)
• Must be cloud certified
• Good in-depth understanding of data warehouse concepts, data profiling, data verification and advanced analytics techniques
• Experience in managing a team in project implementation or support is a must
• Certification in IT operation management is preferred
• Possess prior hands-on experience with technologies such as Informatica, .NET & MS-SQL database, Oracle, BI tool (OBIEE or Tableau) & any messaging technologies
• Good interpersonal skills with the ability to work with different groups of stakeholders

*************************************************************************************

Ashwani - R. No: R1114530
__________________________________________________

Helius Technologies Pte Ltd (Licence No: 11C3373)

Mon to Fri 8.30pm to 6pm

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

1. Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
2. To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
3. Resnpoisble for Order Processing support (order processing, customer order verifications & follow up with customer orders)
4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
5. Coordination with booking agents or ship operators for status of supply schedule / vessel loading
6. Collaborate closely with the planner to ensure timely supply and corrdination.
7. Tally overall order received at the end of day to ensure all order is not missed out.
8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
9. Closing of job orders for billing once job is completed.
10. Handle customer complaints, provide appropriate solution and alternatives
11. Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
12. Other duties as assigned.

Requirements:

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office

Location: East

Mon to Fri 8am to 5pm

Have AWS & bonus

Hands-on job

Job Requirement

1. Able to do PLC, HMI, programming with Mitsubishi and Omron brand.

2. Experience in handling Mitsubishi and Omron product servo motor products.

3. Understanding and being able to design automation electrical circuits.

4. Hard working and able to work hands on.

Requirements

• Diploma in Engineering
• At least 2 years experience

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Salary Package: Up to $2,600 Basic + OT + Allowance + Sign on bonus

Location: Changi Airport

• 5-6 days work week
• Able to work in rotating shift

Job Scope

• Oversee and lead team in daily operations.
• Make decision to ensure positive passenger experience and satisfaction.
• Lead new and existing staff to maintain high level of service, grooming and discipline standard.
• Comply with safety, security and SOP of the company, airlines and airport authorities.
• Assist Duty Manager in daily deployment with airlines and airport authorities.

EA Personnel Name: Nicholas Poh
EA Personnel No: R24123432
EA License No: 16C8443

job Description & Requirements

Job Objectives/Job Summary:

As a Customer Service Executive, he/she is required to ensure customers receive outstanding support and all their needs are met. He/she oversees the customer support department’s day-to-day functions as well as establishes standards and protocols to be used by the customer service team to promote customer satisfaction.

Responsibilities/Duties:

· Prepare quotations and submit to customers

· Handling/processing of customer sales order

· Monitoring of delivery status

· Logistic arrangement/coordination for local and overseas shipment

· To support sales personnel in new project coordination

· Supporting sales team in processing documentation for sales

· Ensure customer satisfactory are met

· Coordinating with internal department on job orders and requirement

· Follow standard operating procedures

· Any other ad-hoc duties as assigned by HOD

Responsibilities

You will assist in the tasks of the Quality Service and Finance units for the client, with a focus on both quality service and finance support, including:

Quality Service tasks:

1. Addressing clients' queries over the phone and via emails.

2. Attending to walk-in clients.

3. Providing administrative support to the QS team as needed.

4. Any other duties assigned by the QS Manager.

Finance tasks:

1. Handling procurement tasks and managing stock of pantry/stationery items.

2. Scanning, filing, and organizing documents.

3. Checking details in SCMS for investigations, processing refunds, and resolving discrepancies in backlog or current cases.

4. Assisting with the implementation of NETS at kiosks.

5. Sending email reminders to Hakams to submit claims.

6. Any other duties assigned by the Finance Officer/Manager.

Working Arrangement:

Working Hours:

Mon to Thurs – 8am to 5.30pm

Fri – 8am to 5pm

Sat-Sun and PHs - Not working

Duration: 6 Months

Location: Lengkok Bahru

Requirements:

1. Diploma in any discipline. Candidates without a diploma but with relevant work experience will also be considered. Fresh graduates are welcome to apply.

2. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to work with multiple IT systems.

3. Good communication and writing skills

4. Organized with excellent time management skills and the ability to prioritize tasks effectively.

5. Ability to handle sensitive information with confidentiality.

6. Meticulous attention to detail, ensuring accuracy in document handling, procurement, and financial tasks.

7. Strong problem-solving skills and the ability to identify and resolve discrepancies in a timely manner.

8. A proactive, self-motivated individual who can work independently and collaboratively within a team.

9. Able to handle multiple tasks and work under pressure, while maintaining a high level of professionalism.

10. Passionate about serving the community and demonstrating empathy and respect when dealing with clients and colleagues.

EA License No.: 96C4864

Reg. No.: R22110485

Join Wolfgang Violin Studio as Part-Time Customer Service Staff!

Key Responsibilities:

Greet and assist students and parents

Manage scheduling, customer service and phone calls

Handle customer enquiry and trials

Support teaching team and daily operations

What We’re Looking For:

Good spoken English, attention to details

Pleasant and friendly personality

Previous customer service experience is a plus!

Students and retirees are welcome to apply!

20 hours per week, including one full weekend

Friendly, supportive work environment and dynamic team

Career advancement opportunities.

If you’re ready to be the welcoming face of Wolfgang Violin Studio, apply today! Send your resume to [[email protected]] with recent resume.

Join our team and make a difference — one smile at a time!

Unlock Your Potential in F&B Management!

Job Descriptions

• Prepare the store (front-of-house and back-of house) for business operations.
• Assist to run Shift and to ensure the following practices are carried out in your store.
• Performing station functions in Service/Kitchen area.
• Handle cleaning of dining and kitchen area.
• Carry out stewarding duties.
• Perform cashiering duties.
• Handle customer queries.
• Ensure compliance to food safety, hygiene and sanitation standards.

Job Requirements

• Secondary school education
• Working experience is required.
• Service-oriented with a pleasant disposition.
• Ability to work in a fast-paced environment.

Inviting aspiring F&B candidates with interest in Japanese cuisine, seeking to work in a dynamic restaurant group, with fine dining and casual dining operations in the city area.

FK Dunamis Group is looking for a committed part time service crew with the following capabilities to join our growing team

• seeking experienced and passionate personnel to join us in our Japanese fine-dining flagship outlet and casual dining restaurant;
• meticulous and detailed in their presentation of food and service;
• well-groomed and comfortable working under stress and a demanding environment;
• preferably ready to start immediately or within a short notice period.
• Opportunity to convert to full time
• Company will contribute CPF

Shift Information

• 6.00pm - 10.30pm ($65/shift)

Candidates who are able to work independently and self-motivated with a desire to join a STABLE AND PROGRESSIVE company should apply.

Interested applicants may email their resume to [email protected]

Job Title: Customer Success Specialist
Department: Zendesk Operations
Reports to: Zendesk Team Lead

Position Overview: Casa Concetto is a vibrant team seeking a Customer Success Specialist to enhance customer interactions and drive ticket quality. This role requires strong communication skills, quick response times, and a customer-centric mindset to ensure that inquiries are resolved efficiently and to the satisfaction of all parties. The ideal candidate will excel in managing customer inquiries, maintaining clarity in communications, and contributing to the continuous improvement of our Customer Journey.

Key Responsibilities:

• Ticket Management:
• Respond promptly to customer inquiries via Zendesk across email, chat, and WhatsApp touchpoints.
• Address customer concerns effectively while maintaining a professional tone that reflects the company’s voice.
• Tag and categorize tickets appropriately to facilitate streamlined reporting.
• Touchpoint Execution:
• Implement the defined touchpoints (e.g., inquiry follow-up, personalized offers) to engage customers and drive conversion.
• Use customer profiling insights to offer tailored solutions and recommendations.
• Reporting and Analytics:
• Maintain daily reporting logs with data on tickets handled, resolved, and escalated.
• Provide feedback on customer behavior trends to help refine touchpoints and strategies.
• Quality Assurance:
• Follow standard operating procedures (SOPs) for ticket handling to maintain high-quality customer service.
• Raise concerns about recurring issues or patterns to the Zendesk Team Lead.
• Collaboration:
• Work closely with other team members and departments, such as sales and marketing, to resolve customer issues.
• Share insights and ideas for improving workflows and touchpoint effectiveness.

Skills and Qualifications:

• Must-Have:
• Proficiency in using Zendesk or similar CRM platforms.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic Excel
• Preferred:
• Experience in customer service or a similar role.
• Knowledge of sales funnel processes and customer engagement strategies.
• Soft Skills:
• A proactive attitude with a problem-solving mindset.
• Team player with strong interpersonal skills.
• Ability to adapt to evolving processes and workflows.

Key Performance Indicators (KPIs):

• Response time (first response and resolution time).
• Customer satisfaction score (CSAT).
• Conversion rates from follow-up touchpoints.
• Quality and accuracy of ticket tagging and categorization.

Work Environment:

• Hybrid setup with expectations for remote and in-office collaboration.
• Regular feedback sessions with the Zendesk Team Lead for continuous improvement.

Job Types: Full-time, Part-time

Pay: $1,800.00 - $2,200.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Shift system

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• working pass (Required)

6 Days work ( Off on Weekday )

7 Days AL

Performance Bonus

Job Description

● Preparation for opening and closing of shop

● Serve food and beverages promptly and courteously

● Clear and reset tables after guests have finished dining.

● Maintain brand and outlet SOPs to enhance productivity and service quality across all outlets

● Ensure compliance to food safety, hygiene and sanitation standards

● Address and resolve customer complaints and issues promptly and professionally

Requirements:

● Inexperienced candidates are welcome to apply

● Flexibility to work shifts, including evenings, weekends, and public holidays.

● Good customer service and willing to learn attitude

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

Position : Customer Financial Service Representative

Location : Stationed in the FedEx APAC Financial Service Center, Singapore.

Responsibilities :

• Perform Collection and improve AR performance of APAC customers
• Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
• Following up with customer for payment via phone calls
• Assisting customer in resolving billing related issues
• Perform administrative tasks related to credit and collection

Requirements :

• Diploma or degree holder.
• Proficiency in written and spoken English.
• Proficiency in written and spoken Japanese/ Thai/ Korean language as candidate will be covering Japan/Korea/Thai market. (in order to liaise with the JapaneseKorean/Thai speaking associates)
• A team player with good customer service skills and results driven.
• Good planning, organizational, problem solving and communication skills are essential.
• Position required Japanese/Korean/Thai speaking agent

Ibis Styles MacPherson- An International Brand hotel under Accor hotels.

• Handle operations of front line duties at front desk.
• Multitasking in guest services for room deliveries.
• Responsible for the daily cashiering and to ensure a consistently high standard of guest service.
• Responsible for Information desk activities (including guest queries, information, mail and messages.
• Identify the person to whom he/she is speaking, the subject of the request and direct the guest accordingly.
• Friendly person with the passion for guest services.
• Training provided and career opportunities in hotel industry.

Requirements

• A positive attitude and ambitious
• Willing to learn new things
• Strong time management
• Well-disciplined and can work independently
• Friendly and great guest relations skills
• Great personality – bubbly and enthusiastic
• Friendly person and a strong team player
• Great personality & happy person
• Detailed person with a commitment to the Job
• Reliable and Punctual - willing to work different shifts - mornings and afternoon shifts available
• This role requires shift & weekend work schedule.

Interested candidates, please send your CV to [email protected]

Job description:

• Maintain a metrics-driven and solution-oriented approach to deliver a world-class service experience.
• Co-develop and co-execute strategic initiatives.
• Lead, mentor, and coach team members to achieve their full potential.
• Handle the recruitment, onboarding, and training of new team members.
• Foster cross-team communication between Support, Product/Engineering, Marketing and Sales.
• Promote team collaboration with other Support managers and teams.
• Partner closely with Account Management Teams to ensure a seamless customer experience.
• Facilitate the implementation of new processes to enhance customer support.
• Address critical customer escalations and manage stakeholder expectations, providing senior management with resolution plans.
• Collect and analyze support metrics to drive continuous improvements.
• Ensure proactive and high-quality ticket and incident management.
• Responsible for weekly reporting, including team metrics, customer trends, issues, and requests.
• Contact customers proactively to ensure the highest level of service satisfaction and develop and implement a corrective action plan, to avoid potential churn
• Aptitude to learn and grow.
• Manage and maintain back office infrastructure with vendor support.
• Manage and support various productivity initiatives.
• Other ad-hoc responsibilities.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Analytics, or a related field.
• 3-5 years of relevant experience in cybersecurity/technology preferred.
• Familiarity with DDos, WAF, CDN, Cyber Threat Intelligence, and Bespoke Monitoring is an advantage.
• Training will be provided for candidates with limited prior experience.

Job Descriptions

• Taking of orders, serving of food & beverages to guests, and attending to customer’s requests.
• Maintain cleanliness and housekeeping of work areas.
• Ensure smooth operations to achieve good customer satisfaction.
• Assist the manager in day-to-day operations and administration.
• Ensure smooth operations to achieve good customer satisfaction.

Job Requirements

• At least 1 year experience in F&B is required
• Service oriented
• Excellent service attitude
• Work with passion, zest, energy, and professionalism
• Able to work on weekends, PH, and flexible shifts
• Strong Leadership Skills
• A team Player

Benefits

1. Performance Bonus Bi-yearly. payable in February and August at the sole discretion of the Management based on the basics of company sales performance and individual staff performance.*
2. Relocation allowance $10/day: in the event staff worked outside their organic outlet cluster.
3. Commission: Daily commissions based on daily outlet sales. two percent (2%) & four percent (4%) of the day sales shared equally among the Kitchen*
4. Allowances. Footwear for work: S50 for 2 years.
5. Health Allowance: S150 annually (Body Checkup/Dental/Vaccination) Minimum six (6) months employment
6. Birthday Vouchers: S100.00 (kakis App e-voucher/Applicable after confirmation)
7. Motorbike Allowance: $5 per working day
8. Annual Leave: 7 days. Leave increment shall be one (1) day per subsequent year, up to a maximum of fourteen (14) annual days.
9. PH entitlement per MOM
10. one (1) Duty Meal will be provided per shift.
11. Transport will be provided only after 11 pm or transfer between outlets on official duties.
12. 30% Discount for staff purchases.

Working Hours

• 5 days / 44 hours

Job Description

• Industry/ Organization Type: Restaurant / F&B Retail
• Position Title: Service Crew / Kitchen Helper
• Working Location: Chinatown Point
• Working Hours: 6 days (11.00 am – 10.00 pm)
• Salary Package: Up to $3,000 (Including OT + Allowance + Incentive)
• Duration: Permanent Role

Key Responsibilities

• Greet and attend to walk-ins
• Manage queues
• Take orders in POS system, serve customers, and clear tables
• Provide excellent F&B service to guests
• Respond promptly to customer inquiries
• Maintain a high level of customer service
• Maintain a high level of cleanliness throughout the restaurant
• Assist in checking and restocking inventory as needed
• Assist chefs and cooks in preparing ingredients

APPLY NOW!!!

• Candidates without relevant experience are welcome to apply. Training will be provided.
• Prior working experience in the F&B industry is an added advantage.
• Comfortable with working on shift rotation.
• Staff meals are included.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67116 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

MAIN PURPOSE OF ROLE

• Perform new customers and laboratory site inspections for new contract/ tender preparations and design for new installations.
• Provide Level I and Level II service (complex service interventions requiring more than 4 hours of labor).
• Installation of instruments, AbbottLink, and automation.
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
• Assist with customer business reviews.
• Schedule, perform, and document hardware and software updates (TSBs) requiring more than 2 hours.
• Deliver basic customer operator introductory training post install or post hardware or software upgrade.
• Perform basic technical coaching and training for Abbott Ambassadors.
• Service Sales and Service Cost Management.
• Spare Parts and inventory management.
• Timely submitting and update reporting system (e.g. CMS Next).
• Comply to Abbott Quality and Regulatory Compliance and policies.
• Any other tasks assigned by management from time to time.

REQUIREMENTS

• Diploma/ Bachelor's Degree in Medical Technology/ Bioengineering or Electrical/ Mechanical Engineering is preferred.
• 3-5 years' experience in Field Service Engineering from relevant industries such as diagnostics/medical device/ semiconductor etc.
• Willing to be on rotational standby after work hours/ work overtime to resolve urgent service issues.
• Successful engagement with customers, specifically key stakeholders and lab staff.
• Excellent product and industry knowledge, experience and process skills of the business functions service delivery.
• Ability to identify and drive resolution of issues, technical expert for product line responsibility.
• Excellent communication skills, experience in use of analytical tools and software.
• Coaching and training skills.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

MAIN PURPOSE OF ROLE

• Perform new customers and laboratory site inspections for new contract/ tender preparations and design for new installations.
• Provide Level I and Level II service (complex service interventions requiring more than 4 hours of labor).
• Installation of instruments, AbbottLink, and automation.
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
• Assist with customer business reviews.
• Schedule, perform, and document hardware and software updates (TSBs) requiring more than 2 hours.
• Deliver basic customer operator introductory training post install or post hardware or software upgrade.
• Perform basic technical coaching and training for Abbott Ambassadors.
• Service Sales and Service Cost Management.
• Spare Parts and inventory management.
• Timely submitting and update reporting system (e.g. CMS Next).
• Comply to Abbott Quality and Regulatory Compliance and policies.
• Any other tasks assigned by management from time to time.

REQUIREMENTS

• Diploma/ Bachelor's Degree in Medical Technology/ Bioengineering or Electrical/ Mechanical Engineering is preferred.
• 3-5 years' experience in Field Service Engineering from relevant industries such as diagnostics/medical device/ semiconductor etc.
• Willing to be on rotational standby after work hours/ work overtime to resolve urgent service issues.
• Successful engagement with customers, specifically key stakeholders and lab staff.
• Excellent product and industry knowledge, experience and process skills of the business functions service delivery.
• Ability to identify and drive resolution of issues, technical expert for product line responsibility.
• Excellent communication skills, experience in use of analytical tools and software.
• Coaching and training skills.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Duties and Responsibilities

· Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.

· Attend to guests’ check-outs including resolving any late and disputed charges.

· Process all payment types such as room charges, cash, checks, debit, or credit.

· Assist guests with directions and information regarding property and local areas of interest.

· Coordinate with Housekeeping to track readiness of rooms for check-in.

· Attend to all guests’ requests and queries promptly, politely and efficiently.

· Ensure a high level of customer service is consistently maintained to ensure guests’ satisfaction.

Requirements

· Previous Front Office experience in a similar environment will be an advantage

· Working knowledge of Opera is preferred

· Team player but also able to work independently

· Customer oriented with a pleasant disposition

· Able to multi task and thrive in a fast paced environment

· Able to work on rotating shifts, weekends and public holiday

Activities and Responsibilities

· Processing new orders into SAP, closely following up on orders to meet monthly sales target.

· Provide customer support, managing relation with customers, attend to enquires, information request etc…

· Checking stock inventory to advise Sales/Customers

· To monitor advance payments, customers claims and export control.

· Ensure all documentation and processes are in accordance with corporate guidelines

· Work closely with the warehouse to handle inbound and outbound distribution

· To organize shipments (road/sea/air), checking freight cost.

. To support the preparation of reports, analysis and Year End stock takes

. Resolve and co-ordinate any operational day to day issues with 3PL warehouse / Customers / Suppliers / Forwarders.

. Manage LC negotiation, Country of Origin, Form D, any Certification

. Verifying Vendors invoices, compiling invoices for weekly submission

. Any other activities in line with this role requested by the Manager

Requirement

. Proficient in SAP, MS Office

. Knowledge with Letter of Credit negotiation

. Ability to think strategically, problem solving skills

. Motivated and organized/details oriented

. Tactful to handle difficult customers

. A minimum of 3 years proven experience in a customer service position

. Strong team player with attitude

** Able to start work immediately or short notice