Expect more. Connect more. Be more at Diebold Nixdorf.
Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Attend field service ticket assigned by helpdesk, working on the ticket with status update, interrupt the ticket whenever necessary, close ticket when done with resolution. Follow up with interrupt tickets. Maintain a good manner for parts handling, for return & disposal.
Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
RESPONSIBILITIES
· Gains familiarity with Field Service Technician practices and procedures.
· With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
· Performs hardware repairs on a component level.
· Cleans and adjusts mechanical components.
· Configures and installs applicable software.
· Preventive Maintenance: Performs routine checks according to documented procedures.
· Refills consumables as directed.
· IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
· Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
· Participates in regular hardware and software trainings (on the job, classroom and web based).
· Participates in the implementation of measures to achieve agreed KPIs.
· Assists with special projects as assigned.
QUALIFICATIONS
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Basic Mandarin language skill required due to operational needs.
- Exceptional customer service skills are needed.
- Ability to organize and inventory truck stock parts and tools.
- Sense of urgency, organizational skills, professional presence and work in team environment.
- Ability to pass MVR, background and drug test where required.
ABOUT US
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
