Our client is a local company, one of the leading Environmental Services provider. They are looking for a Business Development Executive to assist their Sales team for the next phase of their business. They are located in West.

Duties of Business Development Executive:

• Conduct tender site visits, prepare proposals, and deliver sales pitches to potential clients.
• Identify and pursue tender opportunities; aim to exceed revenue targets and maximize margins.
• Build client relationships, manage budget negotiations, and develop winning strategies for RFPs and Bids.
• Monitor industry trends to capitalize on opportunities and address risks in Environmental Services and Integrated Facilities Management.
• Enhance service offerings based on client needs; ensure retention through strong relationship management and responsive support.
• Collaborate with account managers and trainers to uphold customer service standards and improve loyalty.
• Compile monthly sales/tender reports and contribute to management meetings on business development.
• Coordinate with Operations, HR, Finance, Procurement, Technology, and Safety to support business objectives.

Requirements:

• Minimum 1 year experience
• Minimum Diploma in any discipline
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Job Details

• Full time role with comprehensive benefits (paid AL, Allowance, Ad-hoc performance incentive, etc)
• Well-established Korean BBQ restaurant with various location
• 3 days/5 days/6 days work week. Flexible 5 hrs/9 hrs per day.

Responsibilities

• Responsible for smooth daily operation in the restaurant both the front end and kitchen
• Serve & Take orders from the customer
• in charge of food preparation, processing
• Maintain high standards of quality control, hygiene, health, and safety.

Job Requirement (s):

• Working experience in F&B industry is a bonus.
• Fresh graduate welcomed.
• Training will be provided.

Working Location: Singapore Central, Shopping Mall

Job Description:

• Support the review and implementation of billing and receipting processes to ensure efficiency and compliance.
• Conduct quality assurance testing of the billing system to ensure accurate and timely invoicing for patients.
• Oversee the generation of bills and claims, payment collection, and reconciliation of financial postings.
• Identify inconsistencies or errors in billing, troubleshoot system issues, and perform end-to-end testing of fixes in a staging environment prior to deployment.
• Develop comprehensive test scenarios to validate system fixes holistically.
• Collaborate with stakeholders from other departments to address policy changes and implement hospital initiatives while ensuring sound processes and system readiness.
• Ensure adherence to Ministry guidelines and policies for various financing schemes.
• Enhance operational efficiency within the billing and receipting team.
• Participate in organizational improvement and IT projects as assigned.
• Undertake additional duties as assigned by the reporting officer.

Requirements:

• Bachelor’s degree in Business, IT, or a related field.
• 2-4 years of relevant experience.
• Proficient in Microsoft Office applications.
• Excellent communication and interpersonal skills.

DID: 6220 0841

Working Day: 5-6-5-6 work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Customer Service Officer (Call Centre) - 2 Years Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

• Experience: At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
• Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
• Immediately Available candidate is a plus.

This is a 2 years contract to start, renewable and convertible to permanent.

Customer service officers required for beauty spa industry

• 5 branches around Singapore, all are located near MRT
• 5-7 days off per month
• Work retail hours, no OT required
• Customer service oriented
• No experience welcomed

You may visit our website @ www.haach.com for more information on our brand.

• Receive and welcome the visitors with a polite and cheerful disposition
• Register and enroll visitors facial recognition efficiently and accurately
• Provide efficient queue management and crowd control where needed
• Protect and maintain accurate and updated visitor records according to PDPA requirements
• Key management including issue, return and accounting for all keys on a daily basis
• Able to multitask and to work fast
• Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
• Monitor attendance and prepare report as needed.
• Comply and adhere to SOPs, policies, guidelines and processes
• Flexibility to change roster should there be a need to.
• Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
• To participate in digitisation exercises, organising files and documents as necessary
• 
  
• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

Time and Work Location - 9.30am to 7pm at Depot Road

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Customer Service Office @ TANJONG PAGAR

Hybrid working arrangement after probation

Location: East

Position: Customer Service and Credit Operations (Japanese speaking)

Job Id: 19385

Job Description

➤Lead the team and each team member to meet KPI and achieve the team goal
➤Perform Collection and improve AR performance of APAC customers
➤Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer ➤AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
➤Following up with customer for payment via phone calls
➤Assisting customer in resolving billing related issues
➤Perform administrative tasks related to credit and collection

Job Requirement

➤Minimum 3-5 years of experience of Team KPIs managements and stakeholder communication
➤Ability to interact with customers via email / phone to achieve work responsibility
➤Ability to use internal systems for transaction and Excel
➤Problem solving skills
➤Basic English for internal communication
➤Proficiency in Japanese comprehension (Business level) to liaise with Japanese speaking customers in Japan
➤Diploma or Degree holder preferred
➤Experience of customer service or other admins will be advantage

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Customer Service (Japanese speaking) Job ID:19379".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

Hybrid working arrangement after probation

Location: East

Position: Customer Service (Korean speaking)

Job Id: 19385

Job Description

➤Lead the team and each team member to meet KPI and achieve the team goal
➤Perform Collection and improve AR performance of APAC customers
➤Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer ➤AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
➤Following up with customer for payment via phone calls
➤Assisting customer in resolving billing related issues
➤Perform administrative tasks related to credit and collection

Job Requirement

➤Minimum 3-5 years of experience of Team KPIs managements and stakeholder communication
➤Ability to interact with customers via email / phone to achieve work responsibility
➤Ability to use internal systems for transaction and Excel
➤Problem solving skills
➤Basic English for internal communication
➤Proficiency in Korean comprehension (Business level) to liaise with Korean speaking customers
➤Diploma or Degree holder preferred
➤Experience of customer service or other admins will be advantage

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Customer Service (Korean speaking) Job ID:19385".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

Network Service Delivery Lead

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Network Service Delivery Lead to support their banking APAC network infrastructure portfolio.

Responsibilities:

- Lead the APAC network infrastructure team

- Manage the lifecycle of network components, from planning to decommissioning

- Lead contract negotiations and manage relationships with network service providers and hardware vendors

- Identify and mitigate risks, including security vulnerabilities and service disruptions

- Drive initiatives to enhance network performance, reliability, and security

Requirements:

- Proven working experience in network support and service delivery

- Familiar with capacity planning and management

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

• Maintenance and inspection of tanks and pipelines
• Maintenance and operations of terminal equipment and assets for product transfer, legal statutory equipment and utility equipment
• Execute maintenance of equipments as per plan
• Diagnose/troubleshooting of equipment breakdown
• Upkeep of reports and records
• Manage manpower/contractor
• MS & JSA preparation
• Preparation of maintenance manual work instruction and Upkeep
• LOTO Execution and management
• Permit to work
• Assist and supervise vendor during maintenance visit
• Evaluation of vendor maintenance reports and follow ups
• Atleast 3-5 years working experience in E&I Maintenance facilities role in Oil and Gas, Chemicals, Petrochemicals industries.
• Familiar with general purpose machinery monitoring equipment
• Contractor management experienced
• MS/JSA preparation experienced
• Troubleshooting experienced.
• MOV/HOV/Control Valves
• Operation Knowledge and troubleshooting of Electrical switchgear (22KV/400V/6.6KV), UPS System, Transformer, motor, lights.
• Electrical Shutdown experience maintenance planning, Supervision and LEW coordination (22KV/6.6KV/400V)
• Knowledge in PLC/DCS.
• Familiar with preventative maintenance procedures and its implementation
• Familiar with some tools for measuring machinery equipment performance
• Ability to interpret P&IDs, PFDs, isometric drawings, and computer literacy

Job Description:

• Experience with electrical systems such as schematic, SLD, Layout, Control wiring drawing of MCC, DB lighting boards, soft starters / drives, earthing and lighting layouts.
• Perform daily preventative maintenance and troubleshooting on plant-wide electrical and instrumentation systems. Installation, Configuration, calibration and troubleshooting of PT, DPT, LT, TT and Mass flow meter.
• Hands on experience in BMS with HVAC, MV and LV Electrical systems.
• Conduct of inspection, testing and repair of commissioning equipment on Instrument system, control and component under the maintenance team.
• Condition monitoring and predictive maintenance of critical instruments and take corrective actions to avoid breakdown.
• Having good knowledge in megger test, PI test and gas detectors.
• Timely close all work orders assigned by supervisor in CMMS.
• Knowledge in creating risk assessment for non-routine jobs.
• Follow Instrument maintenance work planning and scheduling including procedures.
• Ensures quality of work within the set time frame, record and report.
• Ability to work on remove and reinstall units, configuring, calibrating and maintaining control, measurement and indicating instrumentation (Pneumatic, analog and digital)
• Coordinate and liaise with contractors in supervision of statutory equipment inspection and testing at site.
• Always follow and make sure plant safety rules and regulations.
• Participate in monthly safety committee meetings.
• Conduct routine 5S at maintenance workshop, store, substations and work area at site.
• Reporting to the supervisor on daily work activity.
• Other duties as assigned.
• Safety is a core value at Veolia, and a precondition for employment. You are expected to uphold the Veolia Always Safe rules and set an example to all colleagues in your daily work routine
• Ethics and compliance are two areas where our rules and our standards are strictly non-negotiable. You are expected to stick to ethics and compliance rules and standards which ultimately mean doing your job properly and conducting our business like true professionals, whatever our missions and our place in the Group.

Job Requirements:

• Diploma in Control & Instrumentation or equivalent is an advantage.
• At least 5 years of previous experience of working in electrical and instrumentation in Chemical Process or Treatment Plant Industry.
• Experience in DCS and programmable logic controls is an advantage.
• Good verbal and written communication skills.
• Good working knowledge in Microsoft applications (such as Word, Excel, PowerPoint, Project).
• Experience in using CMMS (Computerized Maintenance Management System) is an advantage.
• Ability to work weekends, holidays and respond to callouts on a non-routine basis.

Successful candidate will be working in the main office located at 15 Tuas View Circuit, Singapore 636968. Company transport is provided.

Job Description:

• Coordinate and liaise with plant commissioning team on inspection, testing and repair of equipment under the maintenance team as necessary,
• Responsible for managing the maintenance activities by directing and supervising a team of personnel including contractors, supply of materials required to maintain machines and equipment in the prescribed condition.
• Ensuring the implementation of quality and safety procedures & policies, production reliability & efficiency.
• Ensuring best engineering practices by optimum use of manpower, interface & coordination with other departments regarding plant matters.
• Assist on mechanical maintenance work planning and scheduling with the engineer.
• Responsible to make individual job assignments and tracking the progress.
• Ensures quality of work within the set time frame.
• Register, control and maintenance of assets management in CMMS.
• Ensure to maintain adequate inventories of tools, supplies and parts to accurately repair all equipment.
• Ability to work as mechanical fitter on levelling, alignment, grinding, cutting, welding and lifting jobs as necessary if require.
• Ability to work as millwright on service, repair and overhaul of common equipment such as pumps, blower, etc. as necessary if require.
• Coordinate and liaise with contractors in supervision of statutory equipment inspection and testing at site.
• Coordinate and liaise with piping, lifting, scaffolding, insulation, painting and refractory contractors in supervision of piping, lifting, scaffolding, insulation, painting and refractory work at site.
• Perform with maintenance employees along with other technical personnel, contractors to develop proactive and effective team working together to attain set objectives.
• Provide job training and guidance to the workforce including MSRA as necessary.
• Arrange site check, dimension measurement, etc. to assist the engineer on improvement, modification and investment plan works including estimate manpower, tools and equipment.
• Assist manpower to storekeeper on preservation of stock items and inventory check as necessary.
• Conduct routine 5S at maintenance workshop, store and work area at site.
• Other duties as assigned.
• Safety is a core value at Veolia, and a precondition for employment. You are expected to uphold the Veolia Always Safe rules and set an example to all colleagues in your daily work routine
• Ethics and compliance are two areas where our rules and our standards are strictly non-negotiable. You are expected to stick to ethics and compliance rules and standards which ultimately mean doing your job properly and conducting our business like true professionals, whatever our missions and our place in the Group.

Job Requirements:

• Diploma in Mechanical or equivalent is an advantage.
• High School Diploma or minimum 5 years of Maintenance Supervisory experience.
• Good verbal and written communication skill.
• Good working knowledge in Microsoft applications (such as Word, Excel, PowerPoint, Project).
• Experience in using Auto Cad and CMMS (Computerize Maintenance Management System) is an advantage.
• Experience in refractory repair work is an advantage.
• Ability to work weekends, holidays and respond to callouts on a non-routine basis.

Successful candidate will be working in the main office located at 15 Tuas View Circuit, Singapore 636968. Company transport is provided.

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

JOB SCOPE

• Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands
• Attend to shoppers’ enquiries and feedback for customer experience improvement
• Perform Mall Marketing redemptions and any other duties assigned
• Attend to Luxury Shoppers (VIP Service training will be provided)
• Enjoy fun and be a proud ambassador of The Shoppes at Marina Bay Sands

JOB REQUIREMENTS

• Seeking good career prospects in Hospitality field
• Keen to work in an exciting and learning environment
• Fresh graduates who wish to pursue a successful career in hospitality field are encouraged to apply
• Have basic knowledge of MS Office (Word and Excel). Able to work on weekends/ public holidays
• Great personality with excellent customer service attitude

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

• Monday to Friday: 9:00am~6:00pm
• Saturday/PH: 9:00am to 3:00pm (Once a month) (Additional allowance will be paid)
• 1 month fix Bonus
• Experience in order processing and handling of customer’s sales order
• Good Excel skills
• Immediate candidate preferred

Job Scope:

• Prepare and send quotations, and process customer purchase orders.
• Provide top-notch support via phone, email, and chat for customer inquiries and issues.
• Handle claims for shipment delays, defective items, and pricing errors.
• Correct part number errors and coordinate with suppliers for lead time adjustments.
• Communicate with stakeholders about customer orders.
• Promote and assist customers with ordering through our e-commerce store.

Requirements:

• Experience in order processing and handling of customer’s enquiries
• Exeperince handling large volume of sales order
• Good Excel skills

Email- [email protected]

EA Personnel Name: Lucas Chang
EA Personnel No: R1874043
EA License No: 18C9495

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

Responsibilities:

Leadership and Strategy

• Lead and inspire a team of network infrastructure professionals across the APAC region.
• Develop and execute strategic plans that align with our business and IT goals.
• Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

Service Delivery Management

• Manage the lifecycle of network components, from planning to decommissioning.
• Ensure compliance with industry standards for security, performance, and reliability.
• Coordinate with the operations team to maintain high availability and performance of network infrastructure.
• Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
• Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

• Lead contract negotiations and manage relationships with network service providers and hardware vendors.
• Oversee procurement processes to ensure cost-effectiveness and budget adherence.
• Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

Financial Management

• Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
• Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

Risk and Compliance

• Identify and mitigate risks, including security vulnerabilities and service disruptions.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

• Drive initiatives to enhance network performance, reliability, and security.
• Stay updated on industry trends and emerging technologies.
• Foster a culture of innovation and excellence within the team.

Transition Management

• Act as a bridge between project and operations teams to ensure smooth transitions.
• Develop strategies for seamless handovers of new or upgraded infrastructure.
• Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

• Oversee the inventory of network components, ensuring accuracy and completeness.
• Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

• 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
• Proficiency in network monitoring, management, and asset tracking tools
• Excellent problem-solving, communication, and customer service skills
• Strong analytical and financial management abilities
• Proven experience in vendor management, procurement, and contract negotiations and vendor billing
• Experience in capacity planning and management
• Ability to work independently and as part of a cross-functional team

Skills And Competencies

• Deep knowledge of network infrastructure components.
• Proven contract negotiation and vendor management skills.
• Exceptional leadership and team management abilities.
• Strong project management skills, able to handle multiple initiatives.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.

Desired Skills:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Certifications such as ITIL, PMP, or CCNA
• Experience with cloud-based networking, software-defined networking (SDN), and virtualization
• Knowledge of financial industry regulations and compliance requirements
• Project management experience in network infrastructure projects
• Proven leadership experience

Responsibilities

• Diagnose and solve technical problems on semiconductor machinery and systems, such as computer setups, advanced software, or networked/wireless systems.
• Carry out on-site installations, continuous improvement initiatives, parts overhauls, preventative maintenance, equipment modifications, and repair work.
• Act as the main point of contact between the company and the customer for both administrative and technical matters related to assigned projects.
• Organize logistics and coordinate with customers on equipment-related issues.
• Address customer complaints, offering timely solutions to resolve their issues.
• Track product performance, providing regular updates and feedback on customer service requests.
• Report recurring customer concerns to management to help prevent future issues.

Requirements:

• Minimum of 2 years of related experience in Semiconductor Industry
• Possess at least a Diploma/Degree in Electrical or Electronic Engineering
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QXV54V53

Responsibilities

• Assist in maintaining of building facilities on timely - servicing, inspection, equipment re-certification etc..
• Undertake minor repair and maintenance work.
• Conduct daily facilities inspection to identify any defect
• Determine and analyze the cause of defects, breakdowns and faults & provide suggestions to prevent any future occurrences
• Liaise and supervise contractors on facilities repair / renovation works to ensure acceptable standard of work
• Ensure that only authorize users have accessed to locked venue
• Other tasks as assigned by the Management

Requirements:

• Diploma holder in M&E / Civil Engineering or its equivalent
• 2 years of work experience in Facilities & Building Management
• Can work under minimal supervision and is pro-active