You will be a key service partner to our clients in delivering timely and accurate advice regarding payroll, benefits and claim reimbursement as a Customer Service Officer.
• Provide timely and accurate responses to queries received via email and telephone pertaining to payroll, benefits and claim reimbursement.
• Perform case logging to prepare monthly reports for submission to the Authority.
• For cases which require inputs from other stakeholders, to track and follow up with reminders in order to ensure case closure.
• Escalate sensitive cases or highlight surge in case volume for Management attention.
• Minimum Diploma holder, preferably with experience in customer service
• Excellent communications and interpersonal skills
• Desire to go the extra mile for customers
• Meticulous with keen attention to details, service oriented and a good team player
• Proficient in Microsoft officer applications (Words and Excel). Knowledge of SAP-HR is an added advantage