Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Working Days: 5 days/week – 44 hrs (3 shifts)
• Salary: $2,200 to $3,100
• Potong Pasir

The Youth Care Worker is responsible with delivering trauma-informed care, supervision, and management to female adolescents who have faced abuse or neglect. Focused on enhancing wellness and quality of life, the Youth Care Worker ensures that the residents' basic personal, physical, emotional, spiritual, mental, educational, and social needs are comprehensively addressed.

Responsibilities

• Carry out the daily operational duties and supervise residents in their regular activities
• Assist residents with any difficulties related to day-to-day issues at Dayspring Residential Treatment Centre and ensure their welfare and safety
• Promote discipline among the residents and be a mentor/role model to them
• Assess, respond and handle crises or conflicts
• Carry out individual therapeutic interventions based on care plans by treatment team
• Participate in providing physical, emotional, spiritual, mental, educational, and social needs of residents

Requirement

Youth Mentors are required to work with young beneficiaries with complex trauma

• With experience in working with youth at-risk
• With basic processing and counselling skills
• With knowledge of common issues and disorders that appears in trauma and abuse
• Willing to work on 3-shift rotations and over weekend/Public Holidays

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job responsibilities

Temp PSA salary at $13/hr

Working hours: 5.5 days

Reporting to the Laboratory/Radiographer In-Charge, you will provide excellent customer service to patients in the Laboratory and/or Radiography sections. You will be responsible for the reception of patients at Diagnostics centres and/or the mobile fleets. You will also support other patient service functions including registration of patients, appointment scheduling, handling of queries, billing & payment collection and general administrative tasks as assigned.

Job Requirements

-Diploma, Higher / Nitec qualification or GCE A/O/N level

-Experience in customer service/healthcare industry will be an advantage

-Willing to travel and work on weekends when there is a project assigned

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Customer Service Receptionist (Beauty Wellness)

• Somerset / Tanjng Pagar
• Mon-Fri 10am -7pm
• Sat 10am - 6pm
• S$ 2.5k - 3.5k (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Job Responsibilities

• Manage ticketing, merchandising, tour scheduling, and overall visitor experience at the Chinatown Heritage Centre.
• Provide exceptional customer service for admissions, bookings, registrations, and visitor inquiries.
• Ensure exhibits are well-maintained, clean, and in good working condition.
• Maintain all equipment and logistics, ensuring the security of items.
• Facilitate and liaise with tour guides for the commencement of guided programs.
• Attend all required training sessions and updates.
• Uphold a high standard of customer service.
• Handle feedback and complaints promptly and professionally.
• Compile daily reports for the Centre Director and Manager.
• Perform other ad-hoc duties as assigned.

Skills and Experience

• Excellent verbal and interpersonal skills.
• Strong organisational and multitasking abilities.
• Willingness to work in a fast-paced environment and continuously learn.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English and preferably one other language (e.g. Mandarin / Malay / Tamil), both verbal and written.
• Able to work on public holidays and weekends.

Shift schedule

• Full Time: 930am to 730pm

Education

• A background in tourism and hospitality is preferred.
• Fresh graduates are welcome to apply.

Customer Service Executive (Ocean Freights)

Salary: $2,500 - 3,200 (Depends on Experiences)

Working Days: 5 Days (8:45am - 6pm)

Work on Saturday once in every 3 months (9:30am - 12pm)

Working Location: Marymount

Responsibilities:

• Provide support to sale department

• Co-ordinate between customers and transporters, warehouse etc

• Preparation of documents for Import / Export/ Transhipments / D/O release

• Verifying for all costs

• Attend to enquiry on rates, shipment tracking, etc

• Liaise with overseas agents and customers to ensure smooth shipment

Requirements:

• Min 1-2 years of working experience in the related field is required for this position.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Working Hours: 5.5 Days Office Hours
Salary: $10/hr

Job Description:
• Assisting patients with enquiries
• Patient registration
• Schedule appointment
• Collecting payment

Requirements:

• Able to start immediately or on short notice
• No working experience required as on-the-job training is provided

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

Job Description

• Taking Orders: You will take food and drink orders from customers, ensuring accuracy and attentiveness to special requests or dietary restrictions. This may involve using handheld ordering devices or traditional pen and paper.
• Answering Customer Inquiries: Customers may have questions about the menu, ingredients, or special requests. You will need to be knowledgeable about the offerings and provide accurate information to assist customers.
• Handling Payments: You will collect payment from customers, process credit card transactions, and provide accurate change if necessary. Cash handling skills and familiarity with point-of-sale systems are often required.
• Clearing Tables and Resetting: After customers leave, you will clear and clean the tables, ensuring they are ready for the next guests. This involves removing dirty dishes and wiping tables.
• Assisting with Restaurant Duties: Depending on the restaurant's needs, you may be responsible for various additional tasks, such as restocking supplies, assisting in food preparation, and ensuring the cleanliness of the dining area, including sweeping and mopping floors.
• Collaborating with the Kitchen: You will work closely with the kitchen staff, communicating orders, ensuring timely delivery of food, and addressing any issues or modifications requested by customers.
• Handling Customer Feedback: It is important to listen to customer feedback, address any concerns or complaints promptly, and strive to provide excellent service to ensure customer satisfaction.

Requirements

• Nitec and above education level; or its equivalent education level
• Prior experience in a similar role, such as a restaurant crew or customer service is often preferred but not always required, especially for entry-level positions
• Possess hygiene certificate (preferred, but not required)
• Able to understand and converse in mandarin and/or English
• Require verbal communication skills to interact with customers and take orders accurately.
• Patience and a positive attitude when dealing with customer needs or complaints.
• Customer service oriented individual
• Ability to work collaboratively with kitchen staff and other service crew members.
• Being able to handle a fast-paced environment and adapt to changes in tasks or priorities.
• Ability to work efficiently in a team-oriented environment

BREAD & HEARTH ARTISANAL BAKERY CAFE

Part Timer Service Crew (Singaporean & PR)

Salary Range : hourly rate $12

Location : 30 East Coast Road - Katong V (Marine Parade MRT)

Working Day : 3 to 5 days a week (Commitment period at least 3-6 months)

Responsibility:

- Sale and packing of displayed baked goods

- Cashiering duties

- Taking orders from customer via tablet.

- Serve the dish to the customer's table

- Operate espresso machine (training provided)

- Take instructions from Sous chef, CDPS

- Maintain positive attitude and establish team work with co-worker

Interested applicants, can send resume to [email protected] or apply via WhatsApp +65 9008 5383

We regret that only shortlisted candidates will be notified.

[What the role is]

You will be part of a dynamic team responsible for planning, managing and coordinating research and development (R&D) projects as well as technology innovation and exploitation activities and programmes to enhance NEA’s operational effectiveness and build new capabilities to meet Singapore’s environmental challenges. You will also collaborate with both internal and external stakeholders to operationalise and commercialise research outcomes from NEA’s various R&D investments. This role will provide opportunities for you to engage, establish strong linkages and form effective partnerships with the academia, industry, and other government ministries and agencies.

[What you will be working on]

Your responsibilities include, but are not limited to the following:

• Develop and manage R&D projects and technology innovation projects in partnership with end user departments, institutes of higher learning, research institutions, industry partners and other stakeholders.
• Develop programmes and follow through with projects to support the operationalisation and commercialisation of NEA's R&D outcomes
• Coordinate, develop and review the relevant programmes and initiatives under Singapore’s Research, Innovation & Enterprise (RIE) framework with other government ministries and agencies
• Profile NEA’s R&D outcomes through suitable platforms

[What we are looking for]

• Degree in Electrical and Electronics, Mechanical, Environmental Engineering or related discipline with preferably relevant work experience in environmental and technology management related areas, especially in the area of robotics and automation
• Good sense of ownership and responsibility with a strong drive for achieving results
• Ability to plan, organise, and coordinate activities in a group setting
• Strong analytical, interpersonal, communication and consensus-building skills across different disciplines, cultures, and organisational levels

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Careers@Gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Executive--Senior-Engineer--Environment-Technology-Management-Department-_JR-10000025408

• Job Responsibilities
  
  • Responsible for handling food and beverage orders and serving guests.
  • Provide friendly, excellent service to all guests.
  • Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service.
  • Assist guests on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu.
  • Handling all restaurant telephone and email reservation enquiries.
  • All other administrative duties in the restaurant
• 
  
• Job Requirements
  
  • Minimum Secondary school education with ‘O’ Level passes; Diploma in any field is an advantage
  • Minimum 1 year in a guest service / guest contact roles, preferably in a hospitality organization
  • Possess food hygiene and safety certification
  • Willing and able to work on shifts, weekends and public holidays
  • Possess a well-groomed, professional appearance

Job Description

As an Service Manager, you should be able to identify ways to decrease the operational costs, exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Manager should be able to achieve exceptional customer service and ensure that customers have a pleasant experience with us.

Duties and Responsiblities

• Oversee one or more outlets and ensure flow of operation

• Plan and train new staffs and providing ongoing training for all staff

• Managing staff’s work schedules

• Monitor stocks inventory and update the Management if the stock is running low

• Conducting regular inspections to ensure proper standards hygiene are maintained

• Ensure customer satisfaction through promoting excellent service

• Maintain quality control for all food served

• Other duties as assigned

Role Specification

• Significant work experience in management and the hospitality industry

• Strong leadership skills

• Excellent organizational skills

• Decisive and critical thinker

• Exceptional customer service skills

Job Description

• Follow SOP and carry out CAS per specification.
• Execute scheduled / special preventive maintenance (PM) as per PM schedule and
• specifications.
• Troubleshoot basic equipment related issues and minimize equipment downtime.
• Maintain good housekeeping in the production floor / sub FAB / Office, and maintenance
• support areas.
• Ensure and follow good safety practice and also safe custody of tools, equipment and
• other properties belonging to the Module.
• Know how to use SPACE to monitor and analyze SPC charts. Understand all the PR rules
• and follow CAS correctly.
• Know how to use measurement instruments effectively in data collection. Able to create
• metrology job files correctly (equipment list to be defined by the Supervisors.)
• Perform shift duties (12-hours shift) to support the running of production in the Module and
• ensure equipment readiness and worthiness for production.
• Assist Engineer in the installation and hook up of new or upgrading equipment.
• Assist in implementing equipment improvement projects.
• Able to train operators and trainers in new operational procedures.
• Execute good maintenance of support tools.
• Assist new Technician/Associate Engineers on their On-The-Job-Training (OJT) by acting
• as their buddy.
• Provide proper and accurate passed down of line issues and documentation (fill up and file
• the checklists).
• Wafer scrap reduction awareness.
• Participate in CIP programs to improve productivity and quality of equipment/process.
• Coordinate with operators to ensure efficiency of work to meet Mfg and Module objectives

Job Requirements:

• Diploma Electrical / Electronics / Mechanical / Mechatronics / Microelectronics
• Experience in CMP equipment tools
• Able to perform 12-hour rotating shift
• An excellent team player with good interpersonal skill
• Strong logical thinking capability and good analytical skill
• Highly committed with good ownership and accountability
• Passion for the semiconductor / manufacturing industry
• Able to adapt in a fast pace environment and work under pressure
• Proficient in MS Office Applications

Job Description & Requirements

Key Responsibilities:

1. Attend to troubleshooting and repairs of equipment

2. Respond to fault calls promptly

3. Provide hands on preventive maintenance service on equipment deployed

4. Ensure good quality of work and abide to safety and environmental regulations

5. Provide and maintain good customer support

6. Any ad-hoc and other duties as assigned by the company

7. Willing to work on night shift

Requirements:

1. A good team player with positive attitude

2. Possess good problem-solving and analytical skills

3. Possess valid driving license will be an advantage

Responsibilities:

1. Responsible for taking orders, serving food, cleaning tables, arranging queues, cashiering, maintaining dining area cleanliness, and top-up utensil, and condiment holder.

2. Ensures all food presentation and service quality is up to standard.

3. Any other duties as and when assigned by Management or senior staff.

Requirement:

1. Work Location: Novena Square 2, Kallang Wave Mall, East Coast Parkway (CPG)

2. Transport Allowance:$200 only who work at East Coast

3. Able to work shifts, weekends, and public holidays.

4. General knowledge of proper food handling procedures.

5. Meal & Uniform provided.

6. Staff Benefits: Insurance (GPA / WIC / GHS)

7. Medical Benefits

8. Only Singaporean/PR

Interested candidates, kindly email to [email protected] for more inquiries.

Job Responsibilities:

· Greet guests warmly and welcome them to the restaurant.

· Present menus, make recommendations, and take accurate food and drink orders.

· Serve food and beverages promptly and courteously.

· Clear and reset tables after guests have finished dining.

· Respond to guest inquiries and requests in a timely and polite manner.

· Process bills and handle payments accurately at the counter.

· Maintain cleanliness and organization in the dining area.

· Adhere to health and safety standards to ensure a safe dining environment.

· Collect guest feedback and report to management to improve service quality.

· Collaborate with kitchen and other staff to ensure smooth service operations.

· Other ad-hoc duties/ projects assigned by Director or Chef.

Requirements:

· Previous experience in a restaurant or hospitality environment is preferred but not mandatory.

· Strong communication and interpersonal skills.

· Ability to work efficiently in a fast-paced environment.

· Excellent customer service skills with a positive attitude.

· Flexibility to work shifts, including evenings, weekends, and public holidays.

· Team player with the ability to collaborate effectively with others.

Job Description

• Taking Orders: You will take food and drink orders from customers, ensuring accuracy and attentiveness to special requests or dietary restrictions. This may involve using handheld ordering devices or traditional pen and paper.
• Answering Customer Inquiries: Customers may have questions about the menu, ingredients, or special requests. You will need to be knowledgeable about the offerings and provide accurate information to assist customers.
• Handling Payments: You will collect payment from customers, process credit card transactions, and provide accurate change if necessary. Cash handling skills and familiarity with point-of-sale systems are often required.
• Clearing Tables and Resetting: After customers leave, you will clear and clean the tables, ensuring they are ready for the next guests. This involves removing dirty dishes and wiping tables.
• Assisting with Restaurant Duties: Depending on the restaurant's needs, you may be responsible for various additional tasks, such as restocking supplies, assisting in food preparation, and ensuring the cleanliness of the dining area, including sweeping and mopping floors.
• Collaborating with the Kitchen: You will work closely with the kitchen staff, communicating orders, ensuring timely delivery of food, and addressing any issues or modifications requested by customers.
• Handling Customer Feedback: It is important to listen to customer feedback, address any concerns or complaints promptly, and strive to provide excellent service to ensure customer satisfaction.

Requirements

• Nitec and above education level; or its equivalent education level
• Prior experience in a similar role, such as a restaurant crew or customer service is often preferred but not always required, especially for entry-level positions
• Possess hygiene certificate (preferred, but not required)
• Able to understand and converse in mandarin and/or English
• Require verbal communication skills to interact with customers and take orders accurately.
• Patience and a positive attitude when dealing with customer needs or complaints.
• Customer service oriented individual
• Ability to work collaboratively with kitchen staff and other service crew members.
• Being able to handle a fast-paced environment and adapt to changes in tasks or priorities.
• Ability to work efficiently in a team-oriented environment

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

• MNC Company
• Basic $2300 - $3500 + Allowance + Quarterly Incentive + AWS
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: Normal Working Hours

Job Responsibilities:

• To perform overhaul repair duties
• To perform all troubleshooting and diagnostics with appropriate recommendations
• To check and provide correct recommended Parts details in the Work Order as and when required
• To carry out Service Maintenance on the trucks
• To perform all repairs (Mechanical, Electrical, Electronic etc)
• To record repair time and detail of repair in the Work Order
• To keep Team Leader updated on the repair details and repair requirements
• Adhere to Warranty Process and Procedures (Warranty tagging of parts, return and storage of warranty parts etc)
• Other ad-hoc duties as assigned

Job Requirements:

• Possess minimum NITEC in Automotive Technology or former NTC 3/2 in Motor Vehicle Mechanics or NTC 3/2 Heavy Duty Diesel Mechanics or Diploma in Automotive Engineering or related field
• Minimum of 2 years working experience in servicing and repairing heavy trucks
• Possess knowledge in vehicle electrical circuit diagram, deep engine, transmission and brake system is an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Key Responsibilities:

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
• Collaboration certifications such as - Valid CCNP Collaboration Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification.

Required Experience:

• Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Collaboration technologies.
• Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
• Basic understanding of Network routing and switching.

Industry: Manufacturing

Located at Ubi

Japanese MNC

Have AWS + Bonus + Yearly increment

Mon to Fri 8.30am to 5pm

Basic $2400-$2800+fix allowances $500 or $1200 (own car)

Training provided

Job Description

• To support, troubleshoot and maintain automation machine in Field / Site.
• To setup and debug automation machine in factory.
• To support commissioning and decommissioning on automation machine.
• To provide training to customer for automation machine at site.
• To assemble Mechanical modules, reference from CAD model.
• To troubleshoot errors in design on First Article machine.

Requirements

• Diploma in any Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

The Cross Technology Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Cross Technology Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required Experience:

• Basic understanding of Network routing and switching.
• Moderate level experience in Data Center technologies such as Cisco UCS server platform (B-series, E series blade servers, C-series rack servers), UCS Fabric Interconnects/ UCS Manager
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Data Center and Storage technologies.
• Moderate level experience in relevant technology (VMware vCenter Server and ESXI, Netapp AFF / FAS, Dell Poweredge, HP Proliant, Microsoft Windows Server, RHEL / Ubuntu Linux)

Job Opportunity: Manufacturing Engineer
Industry: Biologics Pharma
Location: Kranji
Contract Duration: Till end of March 2025
Salary: Up to S$5,500
Working Hours:

• Weekends (WFH): Both Saturday and Sunday, 12-hour shifts (7:30 AM to 7:30 PM)
• Onsite: 2 weekdays, 8 hours each day (flexible start time, likely 8 AM - 4:30 PM)
• Note: Total of 40 hours per week. Availability on weekends is preferred for supporting operations.

Primary Responsibilities:

• Manage and resolve atypical production situations such as outages or critical alarms, taking corrective actions to ensure safe and quality operations.
• Collaborate with production teams for stability and continuous improvement of processes.
• Identify and implement operational optimizations.
• Provide weekend support for urgent manufacturing needs.
• Participate in manual intervention remediation projects, perform testing, and ensure compliance with EHS and company standards.

How to Apply:
Submit your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence Number: 99C4599
Personnel EA License: R1331820