Service Technician Job Description
We are looking for a technically skilled service technician to our businesses to perform equipment and machine repairs. The service technician will install and test products and provide customers with instructions on the proper usage of the product. To be successful as a service technician, you should have excellent technical and mechanical skills. You should have experience with basic hand, power, and diagnostic tools.
Service Technician Responsibilities:
• Answering telephone inquiries and assisting clients.
• Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product.
• Using diagnostic tools to identify issues and evaluating the available information.
• Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.
• Promoting the company's services.
• Maintaining your technical and mechanical skills.
Service Technician Requirements:
• The ability to work independently.
• Managing overtime on service calls with patience and not rushing the job.
• Excellent customer service and communication skills.
• The ability to diagnose and solve problems based on customers' nontechnical descriptions.
• Strong working knowledge of equipment and tools used in the industry.