Service and Maintenance Engineer
3 months ago
Reports to: Project Manager/Sales Director
Job Summary:
The Service and Maintenance Engineer will play a critical role in ensuring the smooth operatio..
Reports to: Project Manager/Sales Director
Job Summary:
The Service and Maintenance Engineer will play a critical role in ensuring the smooth operation of security and ELV systems during the Defect Liability Period (DLP), typically lasting 18 months. This role involves attending to service calls promptly, executing necessary repairs, and performing scheduled quarterly maintenance for projects that have been handed over to End User. The Engineer will ensure that all systems remain fully operational, contributing to customer satisfaction and minimizing disruptions.
Key Responsibilities:
- Service Call Response:
- Attend to service calls during the DLP with urgency.
- Diagnose and resolve issues in a timely manner to minimize system downtime.
- Communicate effectively with clients to update them on progress and expected resolution times.
- PreventiveMaintenance:
- Perform quarterly maintenance checks on all handed-over projects to ensure systems are functioning optimally.
- Identify potential issues during maintenance checks and take preemptive action to prevent system failures.
- Document all maintenance activities and report any findings that require further attention.
- System Repairs and Adjustments:
- Carry out repairs, replacements, and adjustments of system components as required.
- Ensure all work complies with industry standards and company protocols.
- Test repaired systems to confirm they are fully operational before leaving the site.
- Support for Project Team:
- Assist the project team with termination, testing, and commissioning of new systems when additional manpower is required.
- Provide technical support and insights to the project team based on field experience.
- Documentation and Reporting:
- Maintain accurate records of all service calls, maintenance activities, and repairs conducted.
- Submit detailed reports to the Project Manager, highlighting any recurring issues or areas for improvement.
- Ensure all documentation is up-to-date and accessible for future reference.
- Customer Interaction:
- Maintain a high level of professionalism in all interactions with clients.
- Explain technical issues and solutions in a clear and understandable manner to clients.
- Address client concerns and feedback proactively to ensure a positive customer experience.
- Resource Management:
- Manage tools, equipment, and materials required for service and maintenanc tasks.
- Coordinate with the Project Manager to ensure that resources are available when needed.
- Optimize the use of resources to prevent delays in servicing and maintenance.
- Adherence to Safety Standards:
- Follow all safety protocols and guidelines while performing service and maintenance tasks.
- Ensure that all work environments are safe for both Engineers and clients.
- Report any safety concerns or incidents to the Project Manager immediately.
- Handover to Service Team (Post-DLP):
- Prepare all necessary documentation for the formal handover of the project to the service team after the DLP.
- Ensure that all system documentation, service records, and reports are complete, accurate, and compliant with SOPs.
- Work with the service team to ensure a smooth transition, briefing them on any outstanding issues, ongoing maintenance needs, or system peculiarities.
Qualifications:
- Education: Diploma or higher in Electrical Engineering, Electronics, or a related field.
- Experience: At least 3 years of experience in the maintenance and servicing of security systems, ELV systems, or related fields.
- Technical Skills:
- Proficiency in troubleshooting and repairing security and ELV systems, including CCTV, access control, intercom, and alarm systems.
- Knowledge of system testing, commissioning, and handover procedures.
- Networking Basics:
- IP Addressing and Subnetting: Understand IPv4, IPv6, subnet masks, gateways, and how they apply to CCTV, Access Control, Intercom, and Alarm system etc.
- Network Protocols: Familiar with TCP/IP, UDP, DNS, DHCP, SNMP, HTTP/HTTPS. Which are commonly used in networked security systems.
- Switches & Routers: Know how to configure basic routers and switches, VLANs, and understand how data moves within the network.
- Network Topologies: Familiar with different types of network topologies (Star, mesh, etc) and their relevance to security systems.
- Network Troubleshooting Tools: Familiar with the usage of tools like Wireshark (For packet analysis), Netstat, Traceroute, and Nmap to identify and resolve network issues in ELV systems.
- Soft Skills:
- Strong communication skills, with the ability to explain technical issues to clients clearly.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong organizational skills and attention to detail.
- Certifications: Relevant certifications in security systems, electrical work, or safety standards are preferred.
Official account of Jobstore.