Purpose and Scope

Responsible for Compactor maintenance from maintenance, repair till refurbishment works. You will work closely with the workshop team to ensure all key task maintenance is handled in a timely and professional manner.

Key Roles and Responsibilities

• Point of contact to receive breakdown activations from Ops/CRM and to ensure all breakdowns are delegated and attended to by technicians with duly filled service report forms submitted daily.
• Assist to plan and ensure scheduled preventive maintenance of SembWaste compactors on a pre-determined cycle & servicing of customer-owned compactors under contract.
• Ensure all repairs conducted in workshop are properly done and checked before QC checks by Manager prior to deployment.
• Coordinate with Operations Department to haul compactors back to workshop for major repairs/washing/preventive maintenance and to ensure appropriate serviceable spares are available.
• Provide on-site training & advice on the handling & operation of compactor to users.
• Responsible for department’s material store and hydraulic oil inventory and to ensure optimal stock levels at all times for in-house and on-site usage.
• Assist in and to supervise site works in bin centres contracted to SembWaste.
• Ensure zero accident occurrences in workshop/on-site and all company HSE guidelines are adhered to.
• To submit monthly report
• To support Fleet Management & suction equipment daily operation
• SAC management and OTC repair/maintenance
• Familiar with Star/Delta 3 phase power system

Qualification, Skills and Experience

• Minimum Nitec in Mechanical Engineering/Electrical/Mechatronics
• Minimum 2 years of relevant experience
• Familiar and experience in PLC programming and able to modify the program to suit operation needs
• Strong mechanical and hydraulic knowledge and able to do design change on the system
• With valid Class 3 driving license
• Mobile crane license or Class 4 will be advantageous

Job Description & Requirements

Responsibilities:

Attend to guest room and public area maintenance as reported by Front Office and Housekeeping.

Carrying out preventive maintenance of all electrical installations and equipment.

Other tasks and responsibilities includes upkeeping and maintenance of fixtures & fittings, carpentry, painting and plumbing works.

Requirements:

Possess minimum National Technical Certificate

Able to perform 3 rotating shifts, including weekends and public holidays.

We are hiring one maintenance techinician as our business is expanding.

• Carry out routine preventive maintenance work, trouble shooting and repair work for refuse handling machine.
• Conduct routine equipment cleaning and inspection activities.
• Seek opportunities for improvement and take corrective action on his/her own initiative.
• Working hour: 8:30 am to 17:30 pm from Monday to Friday
• 8:30 am to 12:30 pm on Saturday
• Company van or car allowance provided
• Working area: Whole Singapore
• 3 months provation applys

- knowledge in beauty and skincare

- well versed in acupuncture points preferred

- sociable and sales oriented personality preferred

- good knowledge in company beauty products

- able to recommend sales packages and company products to customers according to their needs

- prior experience in same industry prioritised

Key Responsibilities:

1. Operational Management:
   Oversee TCM physicians within the company.
   Develop and manage staff rosters to ensure efficient resource allocation and seamless clinic operations.
   Monitor and evaluate the performance of TCM physicians and therapists, providing feedback and actionable improvement plans.
   Ensure compliance with local regulations and standards relevant to TCM practice.
2. Staff Training and Development:
   Design and implement training programs for TCM professionals, including physicians and therapists, to enhance their clinical and customer service skills.
   Conduct regular workshops and knowledge-sharing sessions to keep staff updated on the latest developments in TCM.
   Mentor new and existing team members to align with company values and professional standards.
3. Innovation and Strategic Initiatives:
   Identify and implement innovative ideas to improve clinic operations, enhance patient experience, and drive business growth.
   Collaborate with the leadership team to introduce new services, treatments, or technologies in alignment with market trends and company goals.
   Develop strategies to improve operational efficiency and patient satisfaction.
4. Performance and Reporting:
   Track and analyze key performance indicators (KPIs) related to clinic operations and staff performance.
   Prepare and present regular operational reports to the leadership team.
   Recommend and execute improvements based on performance data and feedback.
5. Stakeholder Collaboration:
   Work closely with the marketing team to promote new services and initiatives.
   Partner with the HR department for recruitment, onboarding, and employee engagement activities.
   Build strong relationships with external partners and vendors to support clinic needs.

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field; additional certification in TCM is an advantage.
• Proven experience in operations management, preferably within the healthcare or wellness industry.
• Strong understanding of Traditional Chinese Medicine practices and principles.
• Excellent leadership, communication, and organizational skills.
• Ability to think strategically and implement innovative ideas.
• Proficient in using operational tools and software to manage schedules, performance, and reporting.
• Familiarity with local regulations governing TCM practice in Singapore.

Job Highlights

l Attractive Salary Package

l Challenging and Exciting role

l Good career advancement

About Us
We are a Group of companies with a diverse range of business portfolios, looking for committed talents to fill in senior roles within the organization for its real estate business.

Manager, Property Management

Job Responsibilities

· Manage and maintain the properties own by the Group, ensuring that the properties are kept at its best condition.

· Responsible for the leasing of properties, ensuring 100% occupancy at all times within reasonable means.

· Follow all SOPs diligently and recommend improvements from time to time to achieve operational excellence.

· Assist to explore opportunities in real estate locally and overseas.

Job Requirements

· Minimum 5 years of working experience (non-related experiences also considered)

· Strong verbal and written communication skills.

· Able to negotiate well, meticulous on all paperwork and being responsive to all matters that requires attention.

· Hard working, committed to work and being able to work beyond working hours to resolve all matters that arises.

· Excellent follow up skills to ensure all tasks are completed timely and in accordance to plan.

· Able to work under fast-pace and stressful environment.

We are seeking an experienced office manager in an architectural firm, responsible for the daily operations of the office, ensuring that it runs smoothly, efficiently, and effectively.

Key Responsibilities:

1. Office Administration & Operations

• Assist in all aspects of administrative duties such as data entry, and preparation of documents and letters (e.g. fee proposals, tender documents, form filling, membership renewals, and others).
• Oversee day-to-day operations, including attending to incoming calls, walk-in clients, and visitors.
• Managing office supplies, equipment, and maintenance.
• Coordinating with employees, management, and external parties.
• Resolving administrative issues, conflicts, and concerns.
• Implementing process improvements, increasing productivity and efficiency.

2. Human Resources Support

• Assist with onboarding new employees and maintaining employee records.
• Coordinate employee training and leave application.
• Assist with any employee relations and inquiries.

Job Requirements:

1. Strong Communication: Verbal and written communication skills.

2. Leadership: Ability to motivate and guide staff.

3. Organizational: Excellent planning, coordination, and time management skills.

4. Problem-Solving: Analytical and creative problem-solving skills.

5. Adaptability: Ability to adapt to changing priorities and deadlines.

6. Technical: Proficiency in office software, such as Microsoft Office.

Singaporean or PR only

Education and Experience:

1. Education: Bachelor's degree in Business Administration, Management, or related field preferred

2. Experience: 2-5 years of experience in a similar role is preferred, such as Office Manager, Administrative Assistant, or in a related field.

Job Description & Requirements

• To lead, execute and manage daily operations to achieve daily / monthly targets.
• Building and maintaining relationships with guests.
• Attend and resolve guest feedbacks or complaints.
• Ensure duty roster is efficiently planned according to operations requirement and manpower budget.
• Keep track of sales performance by identifying and analyzing the sales numbers.
• Lead and motivate staff in achieving sales targets.
• Enforcement of hygiene regulations and upkeep of the restaurant cleanliness.
• Conduct regular training for staff.

Creative Manager

About the role

At SEVENTY2, we believe in creating immersive, unforgettable experiences. As our Creative Manager, you will be the visionary behind every event’s aesthetic and experiential design. You will be leading a talented team of creatives, setting the bar for innovation, and driving the artistic direction that aligns with SEVENTY2's mission to inspire and engage. This is a unique opportunity to shape high-profile events and create moments that captivate audiences.

Responsibilities

· Creative Vision & Strategy: Lead the creative direction for all events, ensuring that each project has a distinct and cohesive concept. You will define the visual storytelling elements that set SEVENTY2’s events apart, transforming client briefs into impactful designs that resonate.

· Cross-Functional Collaboration: Work closely with the events, design, and sales teams to ensure creative concepts align with strategic goals. Participate in brainstorming sessions and guide teams in translating brand messages into unforgettable event experiences. Foster a collaborative environment that encourages experimentation, while delivering high-caliber work that pushes creative boundaries.

· Project Management: Oversee all creative projects, from initial concept to execution, managing timelines, resources, and budgets effectively. Ensure that all deliverables are on-brand, meet quality standards, and are delivered on time.

· Client Engagement: Collaborate with clients to understand their brand, vision, and expectations. Present creative concepts and proposals confidently, adapting ideas as needed to align with client feedback and preferences.

· Trend Analysis & Innovation: Stay on top of industry trends, emerging technologies, and design innovations. Champion fresh ideas and bring them to life in ways that make a lasting impact on attendees and clients alike.

Administrative Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Administrative Manager Requirements:

• Bachelor’s degree in business administration, management, or a related field.
• Experience in a related field, such as management or financial reporting, preferred.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency with computers, especially MS Office.
• Ability to plan for and keep track of multiple projects and deadlines.
• Familiarity with budget planning and enforcement, human resources, and customer service procedures.
• Willingness to continue building skills through educational opportunities.

- responsible for sourcing of clientele base

- in charge of outlet daily operations

- collection of daily sales takings

- updating the POS system records for sales reporting

- independent and motivated individual

- time management skills

- experience in managing the whole shop outlet

- rostering of daily staff for operations

Job Responsibilities:

• Maintain and strengthen relationships with existing clients and suppliers across various categories.
• Identify and explore new business opportunities.
• Initiate sales activities, strategies, and sales plans required to build brand visibility and achieve sales target.
• Prepare sales presentations and other sales tools.
• Maintain contacts with clients, and provide feedback.
• Negotiate contracts with clients, ensuring favourable terms for both parties.
• Coordinate with sales and other teams to ensure smooth operations.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Perform any other ad-hoc tasks as assigned by management.

Job Requirements:

• At least 2 years of sales experience.
• Excellent communication skills in both written and verbal English and Mandarin(to liaise with Mandarin-speaking associates)
• Able to work under pressure with a positive, flexible attitude.
• Able to lead and motivate a sales team and implement measures to retain a great team.
• Dedicated to providing great customer service.

Advertisement and Recruitment:

• Post job advertisements across platforms such as FastJob, Facebook, Telegram, and WhatsApp Channels.
• Address staff inquiries regarding age requirements, grooming standards, payment rates, and other relevant matters.
• Conduct staff briefings on guidelines and expectations.
• Oversee registration processes and manage daily recruitment tasks.
• Facilitate job bookings and handle job cancellations.
• Prepare and distribute payment vouchers; manage staff payouts.
• Stay updated on recruitment trends and gather staff feedback for continuous improvement.
• Build and maintain positive relationships with staff.

Client and Staff Coordination:

• Review and respond to clients’ staffing requests promptly.
• Input and verify staff requisitions for accurate scheduling.
• Collaborate with the team to fulfill staffing requirements.
• Provide on-site support, including grooming kits and issue resolution.
• Maintain strong client relationships and ensure satisfaction.
• Collect and process client timesheets accurately.
• Analyze competitor and client information to provide industry insights.
• Share industry insights with the team to inform strategies.
• Ensure smooth staffing operations through effective collaboration.

Requirements:

• Diploma in Human Resources, Business Administration, or a related field.
• Proven experience in full-cycle recruitment and client coordination.
• Strong interpersonal and communication skills.
• Proficiency in using recruitment platforms and social media channels.
• Excellent organizational and multitasking abilities.
• Ability to analyze data and provide actionable insights.
• Knowledge of employment laws and regulations.
• Ability to work collaboratively in a team environment.

Job Descriptions:

• Works closely with the Retail Director, Commercial Team, HRBP and
• Operation Team
• Recruiting, training, supervising and appraising staff
• Monitoring inventory levels
• Managing budgets
• Dealing with customer queries and complaints
• Maximizing profitability and setting/meeting sales targets, including motivating staff to do so

Drive Sales

• Lead by example in customer service, greet customer and give
• assistance and make sure standards are followed to reflect a strong
• image for our brands and company.
• Reviews and analyses sales figures to identify opportunities to develop
• and drive sales performance at department and BU level.
• Challenges the team to improve performance compared to business and shape of chain using relevant retail metrics.
• Engages with relevant department colleagues to enlist support for local
• opportunities that deliver sales growth for the store.
• Analyses and demonstrates an understanding of the competition and
• identifies opportunities to exploit at store level.
• Demonstrates an understanding of the customer and challenges their
• team to drive conversion, average basket, UPT and maximize sales.
• Scheduling and daily planning for store cover, based on sales
• trend/week and hours/day.

Commercial & Visual

• Delivers stores standards and implements events with impact and
• commercial focus.
• Challenges direct reports on presentation of product and ensures
• business policies and seasonal launches are delivered in line with the
• brand principal guidelines.
• Ensures VM elements highlight the merchandise throughout the store
• to create customer awareness of our different lines.
• Consistently seeks to benchmark own standards with peer stores and
• competitors and looks for ways to create an aspirational shopping
• environment for the customer keeping in line with brand principals.

Stock Management

• Ensure following SOP in all matters related to stock management like,
• shipment receiving, cycle count, transfer between stores, devo returns,
• damaged items and withdrawals from shop floor emails, etc… and to
• communicate with concerned department.
• Ensure proper cover for OPS team for better replenishment of best
• sellers on shop floor, as well communicating with Commercial and
• Merchandiser to ensure receiving of best sellers regularly.
• Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales. · Regularly reviews stock management process and stockholding areas with direct reports and operations team to identify areas of risk and initiate action.

Service Standards

• Actively demonstrates and role models service
• Doing the right thing generating excitement and commitment to service Respond to customer complaints considering that satisfying customer is a top priority.
• Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement
• Drives the internal assessment process for ensuring service standards are driven on a daily basis and walk and talk service at every opportunity
• Ensures that service training is an integral part of training from induction through to existing staff to ensure all employees are trained to the highest standards and are clear on the customer and business expectations.

Service Measurements

• Analyses Mystery Shop report to identify areas for improvement and implements an action plan.
• Demonstrates an understanding of store themes at BU level and challenges direct reports to drive improvement
• Regularly recognizing excellent service in store on a regular basis supported by clear communication standards

Compliance

• Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained
• Ensures employees are knowledgeable and always updated on SOPs
• Implements store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered.

Health & Safety

• Delivers a safe and legally complaint store trading environment for customers and employees by ensuring that there is a weekly review with the Health and Safety officer to identify risks and drive an action plan
• Works to ensure any store maintenance issues are reported correctly and resolved quickly to the company standard required, escalating as appropriate
• Cleaning contractors are regularly reviewed to ensure they are delivering to brand cleaning specifications and escalate risks
• Duty Management · Ensures that all the section managers are trained and able to carry out the duty manager role/ key holder role and manage major incidents competently

Loss & Prevention

Ensure that all cashiers understand and adhere to the cash management procedures

Possess high integrity and adheres to cash and security procedures with all security log forms populated truthfully

Carry out routine checks on stockroom and shop floor and look for loose alarms

Check TGT after every stock take and take note of the items that might be due to theft. Deploy staffs on those zone areas and take precaution on those items

Be vigilant and look out for shoplifters or anything that is out of the norm

People Policies and Process

• Implements company policies and processes for managing absence, leave, addressing disciplinary issues and support the management team
• Demonstrates an understanding of the HR policies to drive improvement in employee’s behavior & outcome
• Working with HRBP to develop a robust succession plan at all levels within the store that supports the regional succession plan
• Focus on recruitment as strategic process to bring in candidates with right attitude, partner with recruitment team to have a pipeline of candidates to maintain FTE levels

Job Requirements:

Graduate Degree

Minimum experience and knowledge:

· Retail experience

· +8 years of relevant experience

Job-Specific/Technical Skills required to complete the tasks:

· Motivated and can work towards set targets and KPI's

· Experience with and passion for fashion brands

· Commercial Acumen

· Strong leadership and customer management abilities

· Excellent communication and interpersonal skills

Requirement:

• Bachelor’s degree in IT, business, finance, or equivalent.
• At least 15 years’ experience in project management in banking, financial, consulting industries with proven track record.
• Good problem solver and stay on top of the project risks and issues till closure.
• Good team player and is able to exercise formal and informal ways to lead the vertical teams in achieving the common project targets.
• Excellent presentation skills and able to confront senior stakeholders at C level.
• Passionate, diligent, and resilient individual with ability if thrive in ambiguity.
• Previous exposure to Channels & APIs including internet banking, mobile, API and H2H knowledge will be advantages.
• Good to have PMP, Prince2, Agile certification.

Education

• Bachelor's degree in computer science, engineering or similar domain
• Related professional/technical qualification will be advantageous although not mandatory

Key Domain/ Technical Skills:

• Client onboarding experience, either in product owner, manager, or T&O equivalent roles
• External API functional and technical experience, regional API rollouts.
• Performance metrics and challenges in past projects either at banks, Fintech or eCommerce org

DPL Premium Automobiles is the official Singapore distributor for Deepal, an electric vehicle (EV) brand from China. We are looking for a Sales Manager, who has a passionate and driven personality and is prepared to lead and manage the sales team to achieve sales targets and revenue.

Sales

• Be responsible for developing and planning of sales strategies as well as providing direction and control of sales activities to ensure continuous growth for the Company.
• Prepare sales forecast and review sales strategies and activities to achieve the company’s sales revenue and competitive advantage.
• Establish and develop business plans and direct operations to meet annual sales and profitability objectives.
• Manage sales department operational, administrative needs and also budgeting, system requirements and staffing needs for areas including sales, reception, valet, and new car delivery teams.
• Determine training needs for sales, reception, valet and new car delivery teams.
• Conceptualise, execute and evaluate sales action plans and campaigns.
• Ensure retail space is properly represented with adequate display and demonstration models.
• Constantly audit and modify, where necessary, existing work flow, processes and customer journey to deliver greater effectiveness and efficiency.
• Provide good leadership, guidance and counselling to working teams to meet customers and job requirements and additionally for the sales team to achieve their individual sales quota requirements.
• Maintain high levels of customer satisfaction and ensure targets as set by the principal are achieved.
• Ensure consistent and accurate input and update of data by the sales team into our prospect management system.
• Ensure all planning, activities, tracking and reporting is carried out in an accurate and timely manner.
• Look into and address customer complaints and issues for sales department related cases.
• Be responsible for growth in corporate sales business which includes business-to-business sales, diplomatic sales, fleet sales, corporate programs and government tenders.
• Display multi-faceted skills, including sales force management, account management and needs analysis of the existing portfolio of corporate customers.

Product

• Support sales with product, pricing and inventory related matters.
• Responsible for product competitiveness, product pricing, specifications and homologations.
• Handle order processing, monitor shipments and manage inventory.
• Logistical support of vehicles required for events / trainings.
• Perform other duties as and when assigned.

Requirements

• Minimum Degree or equivalent.
• Preferably at least 2 to 3 years’ experience as managerial staff in similar industry.
• Good business acumen with excellent problems solving skills.
• Proven track record with strong negotiation, interpersonal, leadership and relationship building skills.
• Positive working attitude, organised, independent, resourceful and with high level of commitment and drive.

PRINCIPAL ACCOUNTABILITIES

Procurement Manager is responsible in overseeing and managing sourcing capabilities and procurement operation. He/she is responsible for strategy and negotiating with vendors in terms of price, delivery and service while ensuring highest commitment to the company by satisfying the customer needs with quality work and efficiency by improving the processes, build effective team and manage ambiguity.

JOB RESPONSIBILITIES

1. Source and procure items required.
2. Work and coordinate closely with customers, vendors, PM, QS and other related functions in sourcing/procuring required items
3. Able to read simple technical drawings and explain to the team.
4. Do competitive Bidding when required for new purchases to ensure cost competitiveness without sacrificing quality
5. Maintain and monitor quotation status progress and ship the Sales orders according to the required dates
6. Arrange and coordinate closely the shipment request with the Logistic team/appointed forwarders
7. Build and establish rapport with Suppliers for service & quality improvement
8. Conduct supplier review, develop strategy for improvement, initiate business and organizational partnerships
9. Attend, liaise and close any quality related issues with the vendors and site.
10. Issue Non-conformance report (NCR) for quality related issues and ensure a necessary Corrective Action (CA) is provided for quality control.
11. Demonstrate leadership and provide training/coaching to Procurement executive to ensure individual's empowerment are achieved
12. Create standard work process related to job function to ensure sustainability and efficiency. Able to determine low hanging fruits improvement for immediate implementation.
13. Develop others through coaching, feedback, exposure, and stretch assignments. Appoint and check buyer’s load efficiently.
14. Conduct Employee performance review and feedback
15. Other ad-hoc jobs related to sourcing & procurement.
16. Ensure KPI target is achieved.
17. Ensures 5S is implemented in the work area.
18. Adheres company’s guidelines with regards to Safety and Quality.
19. Complies to Company Code of Business Conduct.

REQUIRED COMPETENCIES

1. Ensures Accountability – holding self and others accountable to meet commitments
2. Customer focus – Building strong customer relationships and delivering customer-centric solutions.
3. Resourcefulness – securing and deploying resources effectively and efficiently. To produce results by making the best use of the limited resources available.
4. Drives Result – consistently achieving results, even under tough circumstances. Results might be quantifiable – measured in terms of less NCR, increase sales growth, good customer satisfaction ratings, new product launched.
5. Qualitative result -- an enhanced reputation among customers, a more vibrant brand that attracts customer and employee talent.
6. Build Effective team – forms competent team by establishing common objectives and shared mindset.
7. Technical Knowledge – able to interpret/understand the concept, principles and standard apply on the drawing details.

QUALIFICATION GUIDE

1. Education : Minimum bachelor’s degree in supply chain or engineering related cours
2. Experience : Minimum 7 years of proven and Solid years of work experience in the same field and similar industries

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Primary Relationships

The position reports to the Assistant Marketing Director. The Chief Commercial Officer of V3 Gourmet is also involved in decision making when it comes to global investments with high importance.

Within the organisation, this position will conceive strategies to be implemented by the digital sales, marketing and social media teams and has primary working relationships with the PR, Marketing, Social Media, Operations, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (IT developers, payment portals, etc.) as well as customers from online and social media platforms.

eCommerce Strategy and Operations

• Lead the Bacha Coffee HQ digital team and advise teams within franchises and subsidiaries.
• Create an annual digital marketing calendar in conjunction with the Bacha Coffee global marketing & communications team and oversee the translation of this vision into a coherent digital strategy across all Bacha Coffee digital platforms.
• Perform detailed research into luxury brands across multiple markets and structure, support with research, analysis, and reporting related to digital, such as market research, target segmentation, and brand strategy and present recommendations to management.
• Identify how to solve problems and increase business activity using digital solutions across departments, including corporate sales, retail and F&B.
• Stay up to date and advise management on new technologies to ensure Bacha Coffee always offers the very best user experience. Identify opportunities for Bacha Coffee to use digital technology to enhance the overall marketing mix: product, price, place, or promotion. De-construct competitive best practices and create benchmarks.
• Conduct training sessions for partner and franchise organisations, developing high-quality, best-in-class educational materials to facilitate knowledge sharing and ensure alignment with company goals and standards.

Website Management

• Direct the optimisation of eCommerce content and design to match brand guidelines and improve user experience, performance and conversion optimisation.
• Oversee the planning and coordination with HR and Warehouse in the planning and execution of eCommerce and online marketplace fulfilment.
• Lead and collaborate with teams on digital merchandising, campaign planning and activation on the brand website.
• Oversee vendor and supplier relationships, conduct briefing sessions, negotiate terms, evaluate proposals and contract terms, sign off on projects in conjunction with company management.
• Constantly assess and re-evaluate in-house and outsourced teams and third parties involved in the development, implementation and maintenance of all Bacha Coffee digital platforms to ensure optimal performance at all times.
• Define global digital architecture detailing what sites the brand will maintain around the world in various versions and languages and conduct asset audits to map a brand’s global web presence and assess the effectiveness of each asset.

Marketplace Management:

• Lead strategy and operations for Bacha Coffee’s global marketplaces.
• Lead and collaborate with teams on digital merchandising, campaign planning and activation on the brand website.
• Coordinate with internal teams to ensure accurate product availability and timely shipments.

Performance Marketing and Search Engine Optimisation (SEO)

• Develop media strategies and plan for activation across paid channels to drive traffic to BachaCoffee.com, drive conversions, increase customer base and promote active engagement.
• Maintain agency relationships to ensure that the right growth strategies for BachaCoffee.com are implemented through paid channels.
• Conducting keyword research and analysis to optimise paid campaigns.
• Oversee implementation of SEO strategies to ensure Bacha Coffee online platforms perform well organically and rank highest in key categories.

Customer Service

• Oversee customer service department engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Investigate customer behaviour and consider improved content, eCommerce journeys, and direct marketing initiatives to increase customer satisfaction, engagement and commercial opportunities.
• Constantly explore new manners to engage with customers, whether through CRM, software innovations or exceptional luxury experiences.

Communication, Reporting & Budgeting

• Lead the Bacha Coffee HQ digital and customer service teams and oversee the performance of the same teams within Bacha Coffee franchises and subsidiaries.
• Cultivate a clear and transparent line of communications with management.
• Develop annual budgets/plans for the department and its activities, monitoring progress, assuring adherence, ensuring that objectives are reached, and evaluating performance.
• Compile and present monthly/annual digital performance reports to management and board.

Qualifications

• At least 8-10 years’ experience in a strategic eCommerce role.
• Experience dealing with local and international markets and customers.
• Mastery of basic digital marketing principles, such as target segmentation, category, value proposition, positioning, and brand strategy.
• Have strong analytics skills and problem-solving capabilities, with an understanding of E-Commerce specific metrics – CPA, CR%, CTR, ROAS etc.
• Knowledge of key acquisition platforms for Search, Display, Social (Google, Facebook, Instagram, YouTube etc.) and Analytics (Google Analytics, Tag Management Systems)
• Knowledge of basic CRM and CMS environments and features.
• Knowledge of SEO, Google Analytics, Google AdWords, and social platforms.
• Knowledge of website design, html, search and social advertising, URL architecting, programmatic advertising, email marketing, and e-commerce.
• Fluent English and strong writing skills.
• Presentation skills and previous experience in the luxury industry would be a plus.
• Completion of Google Analytics Certification is a must
• Completion of Google Adwords and Meta Advertising certifications is a plus
• Work experience in an agency is a plus
• Positive character who is able to pivot across multiple tasks

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Operations Manager Responsibilities:

• Provide inspired leadership for the organization.
• Make important policy, planning, and strategy decisions.
• Develop, implement, and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning, and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.
• Support worker communication with the management team.

Operations Manager Requirements:

• Bachelor’s degree in operations management or related field.
• Experience in management, operations, and leadership.
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.
• Solid understanding of financial management.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

Job Summary

Work with the Executive Director in maintaining and overseeing the admin & operations systems and processes to support SANH in achieving its goals and mission. The services include but not limited to:

• Dietary Services for residents
• Laundry & Linen Services
• Contract services and agreements for purchase of services
• General admin processes and systems

Provide oversight of critical operational functions such as:

• Emergency preparedness and response/Business Continuity Plans
• Service integration within SAMH and SACS

Job Description

Operational support of ongoing services:

• Co-ordinate collaborative processes with internal partners, particularly within the SAMH and SACS service units to ensure smooth and effective service integration to kick start new services and projects.
• Support ED in managing the operations of the dietary (e.g resident food services) and laundry services, including the linen room functions.
• Support new work teams of SANH in overseeing ongoing operational matters within these new services, as well as operational matters relating to external services provided by vendors to ensure smooth delivery of patient care, accountability and internal control.
• Conduct review audits of the new services/projects to ensure that they are up to the mark and meet all the requirements/KPls of the licensing authorities (e.g. the MOH) and funding agencies (e.g. AlC).
• Establish systems to ensure quality records are maintained within the statutory required retention periods through proper identification, filing, storage, maintenance and disposition of records (Medical Records).
• Coordinate the renewal of all outsourced services, including the sourcing for quotations and preparation of vendor evaluation.
• Manage service agreements. Keep track of the expiry and renewal dates of all agreements; conduct market survey and review rental rates for renewal.

Procurement

• Obtains cost estimates for materials, supplies and services.
• Identifies potential suppliers/vendors, gathers and analyses information on them; recommends prospective vendors to Management.
• Prepares vendor contract and negotiates terms with vendors.
• Maintains inventory of materials, supplies and maintains records.
• Periodically assesses inventories and compares with market activity; may recommend adjustment of the procurement plan to Management.
• Reviews, analyses receiving/inspection documentation; forward receiving documents to Finance for vendor payment.
• Maintains records of approved suppliers and periodically evaluates vendor performance (e.g., conformance with stated requirements, trends, anamolies).

Emergency preparedness and response

• Develop operational procedures to ensure business continuity in response to and in managing emergency situations and national crisis (Business Continuity Plan, Flu Pandemic SOP, Mass Casualty Response Plan).
• Plan and conduct exercises and drills with new work teams to ensure the services’ preparedness to respond expeditiously in a crisis situation (eg Table Top Exercises).

Job Requirements

• General degree or equivalent from a recognized institution
• Minimum 5 years of working experience in a similar capacity
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.

Key Responsibilities:

• Creating development plans and forecasting sales targets and growth projections
• Identifying market opportunities through meetings, networking and other channels
• Meeting existing and potential clients and building positive relationships
• Liaising with colleagues to develop sales and marketing strategies
• Preparing financial projections and sales targets
• Attending events such as exhibitions and conferences
• Preparing sales presentations and participating in sales meetings
• Present sales reports and realistic forecasts to the management team
• Recruit sales personnel, set objectives, train and coach them, and monitor their performance
• Ensure that Sales targets are met by holding daily check-ins with the sales team to set objectives and monitor progress
• Develop plans to use new technologies to improve business processes.

Requirements:

• Diploma in any discipline
• Minimum 2 years of offline Sales experience from an e-commerce or retail background, with experience leading a sales team
• Strong problem-solving, strategic, and analytical capabilities
• Flexible and adapt to work in an exciting start-up environment

-Coordinate and communicate with all stakeholders (customers, suppliers, etc.)

-Advising the buying teams & deciders of companies

-Present monthly sales performance reports to management

-Follow up on the monthly AP & AR report to make sure accurate payment transaction

-Regular meetings with Marketing and Sales management to evaluate personal sales

-Analyze and monitor customer and supplier data to measure success and identify fluctuations/trends, so as to decide on relevant follow up actions

Key Responsibilities:

1. Operational Management:
   Oversee TCM physicians within the company.
   Develop and manage staff rosters to ensure efficient resource allocation and seamless clinic operations.
   Monitor and evaluate the performance of TCM physicians and therapists, providing feedback and actionable improvement plans.
   Ensure compliance with local regulations and standards relevant to TCM practice.
2. Staff Training and Development:
   Design and implement training programs for TCM professionals, including physicians and therapists, to enhance their clinical and customer service skills.
   Conduct regular workshops and knowledge-sharing sessions to keep staff updated on the latest developments in TCM.
   Mentor new and existing team members to align with company values and professional standards.
3. Innovation and Strategic Initiatives:
   Identify and implement innovative ideas to improve clinic operations, enhance patient experience, and drive business growth.
   Collaborate with the leadership team to introduce new services, treatments, or technologies in alignment with market trends and company goals.
   Develop strategies to improve operational efficiency and patient satisfaction.
4. Performance and Reporting:
   Track and analyze key performance indicators (KPIs) related to clinic operations and staff performance.
   Prepare and present regular operational reports to the leadership team.
   Recommend and execute improvements based on performance data and feedback.
5. Stakeholder Collaboration:
   Work closely with the marketing team to promote new services and initiatives.
   Partner with the HR department for recruitment, onboarding, and employee engagement activities.
   Build strong relationships with external partners and vendors to support clinic needs.

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field; additional certification in TCM is an advantage.
• Proven experience in operations management, preferably within the healthcare or wellness industry.
• Strong understanding of Traditional Chinese Medicine practices and principles.
• Excellent leadership, communication, and organizational skills.
• Ability to think strategically and implement innovative ideas.
• Proficient in using operational tools and software to manage schedules, performance, and reporting.
• Familiarity with local regulations governing TCM practice in Singapore.

About BELLS Institute of Higher Learning: Join BELLS Institute of Higher Learning, a distinguished leader in the education sector with a network of over eight training centers across Singapore. Our commitment to nurturing talent and delivering outstanding educational services has established us as a beacon of excellence in the training industry.

Position Overview: As the Sales Manager at BELLS Institute, you will play a critical role in overseeing our talented team of Sales Leaders and their respective sectors. This senior position demands a visionary leader who can integrate strategy with execution to drive exceptional results across the sales department. If you are looking for a challenging yet rewarding role that offers substantial professional growth and an attractive compensation package, your search ends here.

Key Responsibilities:

• Team Leadership: Direct and enhance the performance of Sales Leaders, ensuring alignment with organizational goals and consistent achievement of sales targets.
• Strategic Oversight: Develop, implement, and refine comprehensive sales strategies that effectively address customer needs and expand market presence.
• Performance Monitoring: Regularly evaluate the performance of sales sectors, identifying areas for improvement and implementing strategies to maximize efficiency and results.
• Collaborative Initiatives: Foster strong collaboration between sales leaders and other departments to ensure a unified approach to achieving business goals.
• Innovation and Adaptation: Encourage innovation and adapt strategies in response to changing market dynamics and educational trends.
• Talent Development: Mentor and develop Sales Leaders and their teams, ensuring a high level of competence and motivation within the sales department.
• Resource Allocation: Efficiently manage resources and budgets to optimize both short-term results and long-term growth.
• Resourcefulness and Event Management: Identify and secure strategic locations and events for sales activities, negotiate favorable rental rates and event costs, thereby enhancing visibility and outreach.
• Cost Management and Revenue Growth: Implement effective cost management strategies within the department and devise innovative schemes to motivate and increase revenue growth.

Ideal Candidate:

• Proven experience in a sales management role, preferably within the education sector
• Strong leadership skills with the ability to inspire and drive team performance
• Excellent strategic planning and organizational abilities
• Robust analytical skills, with a detailed understanding of market trends and customer behavior
• Exceptional communication and interpersonal skills, capable of building and maintaining strong relationships
• Adept at managing multiple priorities in a dynamic, fast-paced environment

Why Join Us? BELLS Institute of Higher Learning is not just a workplace; it is a hub where passionate professionals gather to make a difference in the education sector. We offer:

• A competitive salary and comprehensive benefits package
• Opportunities for professional growth and advancement
• A dynamic and supportive work environment
• The chance to impact the educational journeys of countless learners

Apply Now! Step into a role where your skills can genuinely influence the educational landscape. Lead our sales force towards achieving unparalleled success and growth. Join BELLS Institute of Higher Learning and help us continue to set the standard in educational excellence.