Roles & Duties:

• Assist project director in managing day-to-day site coordination and planning implementation; such as liaising with sub-contractors in planning of manpower allocation, materials and equipment requirement,
• Assist project director in ensuring that site works are executed accordingly based on approved detailed drawings, interpreted plans, and requirements of relevant authorities.
• Assist project director in ensuring workplace safety and health compliance on site along with colleagues at all times.
• To lead a construction team in ensuring smooth execution of daily tasking.
• To perform other ad-hoc tasking as and when required by the company.

Requirement:

• Must be experienced in Landed Residential Construction Project.
• Must be able to read and understand Construction Drawings.
• Must be familiar with Singapore Building Codes and Practices.
• Must be computer literacy so that software such as AutoCAD, and Microsoft Office Suite (Word, Excel, PowerPoint) can help in the work processes.
• Able to work in a fast-pace environment.

Job Responsibilities

- Responsible for the daily operations of the restaurant

- Ensure the restaurant meets and maintains health & safety regulations, sanitation, handling & cleaning procedure / standards, and food safety.

- Ensuring consistent maintenance and preventive maintenance of all equipment in the outlet.

- Train, supervise, discipline, and motivate staff to achieve excellence in performance and ensuring compliance on HR Policies and Guidelines.

- Provide excellent customer experience

- Monthly Stock-take

Requirements

- Min 3years of relevant experience

- A positive work attitude and willingness to learn and contribute

- Good interpersonal and communication skills

- Strong leadership with good people skills

- Able to work under pressure and in a fast-paced environment

- Able to handle work professionally, independently, and efficiently.

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Responsibilities:
• In charge of daily management & operation of the restaurant outlets
• Responsible for outlet sales target and KPIs include overall costing including food cost and labour cost

• Enhance the leadership and performance excellence of the team members by training and motivating
• Respond to the customer or team members comments and feedback professionally

• Assist in the day to day operation and able to handle customer's feedback and complaints
• Responsible and ensure outlet safety, cleanliness, hygiene and keeping in high standards
• Responsible for outlet workforce arrangement, scheduling and reporting shortage or excess of the workforce to Area Manager regularly

Job Responsibilities

- Manage and run the daily operations of the restaurant, ensuring that sales targets and service standards are met

- Achieving the highest service standards and exceeding a high guest expectation daily

- Establish good rapport with customers and handle customers' request professionally and promptly

- Lead and motivate staff in achieving sales target and customer satisfaction

- Plan staff rosters and provide training and coaching to staff on customer service and product knowledge

- Enforce and comply with licensing, hygiene regulation, health and safety legislation and guidelines

- Manage operational costs and requisite stocks/items required by the restaurant

- Assess and improve restaurant profitability and to prepare and present staffing/sales reports to the Management in a timely manner

Requirements

- Min 3 years of relevant experience in managing restaurant.

- Present a positive and professional attitude at all times.

- Can work independently and as a team player with good interpersonal skills

Manage daily operations and resolve day-to-day operational issues.

- Oversee and execution of operational processes in a correct, cost-effective and timely manner in-line with the Company’s SOP

- Control, review and manage operational costs

- Ensure that all operational issues and emergencies are promptly attended to and rectified with minimal impact on outlets' operations

- Liaise with landlords, MCST, contractors and relevant authorities to ensure jobs are carried out in accordance with the timeline

- Co-ordinate M&E or Fit-out projects for existing and new outlets

- Conduct regular audits

- Other ad-hoc duties as assigned

Job Description & Requirements

Responsibilities：

• Manage and oversee the entire F&B daily operations (Food Retail & Manufacturing) of the business unit or organization.
• Manage and oversee new openings/logistics in Singapore and Overseas shipment (Pre-opening checklist, POS Set up, Telephone lines/ Pest Control, Ordering of Utensils, Liaise with contractors/ Suppliers, relevant authorities/ agencies, Licensees, etc).
• Develop and execute effective operational and business strategies, branding, restaurants concepts, high standard of food quality and safety, customer service, and good hospitality
• Work closely with relevant internal parties and across Business units and functional teams in developing and implementing appropriate strategies and plans to increase revenue and continuously monitor market and industry player’s to stay relevant and competitive
• Control purchases and inventory by meeting with vendors and suppliers – negotiating price and contracts, develop preferred supplier lists.
• Consistently review products delivered to ensure KPI are met and take up any shortcoming with the supplier.
• Meets restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods.
• Conduct routine audit checks and prepare quality analysis reports and troubleshoot food safety and quality-related problems or complaints.
• Lead, manage and coach teams to achieve targets and ensure team growth and development.
• Review and evaluate current business model, operation flow, and manpower and put up recommendations to achieve business productivity and the company’s goals
• Exploring market opportunities to add value to job accomplishments.
• Engage with corporate officers in broader organizational strategic planning.

Requirements：

• Min. Diploma/ Degree in relevant 6 years’ and above working experiences in food industries
• Strong commercial sense, leadership, and entrepreneur mind-set with sound analytical and numerical skills
• Committed, willing to work hard, good people management and interpersonal skills to build and maintain strong team spirit
• Ability to work within tight timelines, be responsive to Company matters and attend to Company matters and attend to work with speed and quality.

Key Responsibilities and Accountabilities

• Accountable for the achievement of top line and bottom line targets
• Responsible for the training and development of the team (Cash handling, Inventory Management, Carmera setting, EPX/IMIX, Salesmanship)
• Maintains site’s staff performance and quality by training, assessing and performing evaluations
• In-charge of the site’s merchandises and stocks
• Knowledge in basic trouble shooting of the equipment in the site
• Make recommendations on pricing by reviewing sales activities; determining additional needed sales promotion; studying trends
• Maintains the stability and reputation of the site by complying with legal and partner requirements
• Responsible for keeping accurate records to assist with payroll and OT on a daily basis for the team on site
• Perform any other reasonable tasks as may be requested from time to time

Skills and Qualification

• Minimum 4 years of retail/ sales experience with 2 years in a management role
• Excellent verbal and written communication skills
• An extrovert who shows no qualm in striking up conversation with strangers
• The ability to impart knowledge and train others within the organization
• Flexible and adaptable
• A self-motivated fast learner with great interpersonal skills

Key Responsibilities:

• Coordinates processes to support implementation and execution of audit plans.
• Works with internal team to determine and plan the scope and objective of audits.
• Develops the engagement plan related assigned audit plans specifying the client environment, defining the scope and objective of the audit, specifying the resource requirements and the engagement work program.
• Works with external stakeholders to coordinate reporting and ensure all stakeholders are aware of the audit details and areas of concern.
• Remains current with best practice and legislation and related business operational processes to enable analysis against related compliance and risks.
• Evaluates methods used by the company to protect its assets and assesses the relevance of safeguards.
• Professionally communicates audit findings to required stakeholders.
• Reviews outcome of audit process in terms of objectives, quality, completeness and feedback.
• Conducts audit finding presentations to audit committee and management.
• Provides objective evaluations of internal controls, risk management efforts and governance processes.

Knowledge and Attributes:

• Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information.
• Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results.
• Good analytical and reasoning skills.
• Ability to interpret complex processes, policies and financial and legal documents.
• Specialist at gathering, analyzing and evaluating facts.
• Excellent verbal and written communication skills.
• Ability to establish rapport and maintain effective working relationships with internal and external stakeholders.
• Proactive in approach and meticulous attention to detail.
• Specialist auditing knowledge and are process driven individuals who have excellent interpersonal skills.
• Excellent knowledge and understanding of IT industry environment and business needs, combined with strong understanding of business process.
• Ability to present and explain complex information and suggest process improvements to diverse audiences.
• Ability to work successfully in a matrix/global organization.
• Excellent planning and organizational skills.
• Broad understanding of project management principles.
• Ability to thrive under pressure, function and deliver effectively in a fast-paced environment.

Academic Qualifications and Certifications:

• Bachelor's or equivalent degree or equivalent in Accounting, Finance, or related field.
• Certification - Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or related designation.

Required Experience:

• Advanced experience in an auditing role gained within an IT Services environment.
• Advanced demonstrable experience working with internal and external stakeholders.
• Advanced experience auditing processes, financial information and IT systems.

• Responsible for the business performance of all outlets
• Analyze restaurant sales and profitability
• Responsible for developing and maintaining high standards relating to customer service, product quality and cleanliness
• Ensure the smooth day-to-day operation of all outlets
• Ensure all operations are in accordance with company’s SOPs and safety and health standards
• To forecast the manpower needs and oversee the manpower deployment to ensure smooth outlet operations
• Serve as leadership role model to supervise and motivate outlet staff
• Manage and resolve staff grievances and disciplinary matters
• Oversee outlet and equipment maintenance
• Responsible for setting up of new outlets and other adhoc projects

Requirements

• Minimum Diploma
• At least 2 years of relevant managerial experience
• Possess strong analytical and good problem solving skills
• Strong interpersonal and people management skills
• Highly meticulous and have an eye for details
• Willingness to work shifts/weekends/evenings to support outlet operations

• Support the Operations and coordinate, scheduling, and supervise cleaning site staff.
• Responsible to inspect job sites for proper cleaning and inventory cleaning supplies.
• To attend to clients’ complaints promptly.
• To resolve employees problems efficiently without unnecessary delay.
• To be involved in the appointment of Supervisors and Cleaners.
• Ensure all works carried out by Supervisor and Cleaners as set out in their Job Descriptions are completed on time.
• Able to be hands-on when the situation requires and any other responsibility as assigned by superiors

Job Responsibilities

a) Leading and supervising a group of employees

b) Evaluating their performance and delivering feedback

c) Handling other administrative tasks include planning the department budget, overseeing inventory, or even motivating employees

d) To abide the Company's rules and regulations

e) Elevated customer support

f) Any other ad-hoc assignments

Job Responsibilities

a) Leading and supervising a group of employees

b) Evaluating their performance and delivering feedback

c) Handling other administrative tasks include planning the department budget, overseeing inventory, or even motivating employees

d) To abide the Company's rules and regulations

e) Elevated customer support

f) Any other ad-hoc assignments

Key Responsibilities:

1. Financial Reporting and Analysis

• Oversee Accounts staff in administering the overall financial functions and ensuring timely preparation of monthly, quarterly, and annual financial reports.
• Present findings, financial performance, and recommendations to senior management.

2. Strategic Financial Planning and Advisory

• Participate in financial planning and provide strategic advice to the Managing Director on financial-related matters.
• Collaborate with department heads to align financial planning with company objectives and drive profitability.

3. Budgeting and Forecasting

• Lead the budgeting and financial forecasting processes, ensuring alignment with business goals and targets.
• Work closely with relevant departments to monitor budget adherence and control costs.

4. Financial Control, Tax, and Compliance

• Handle all corporate tax and GST matters, ensuring compliance with local tax regulations.
• Maintain and enforce finance policies, internal controls, and regulatory compliance.
• Supervise Accounts Payable (AP) and Accounts Receivable (AR) functions, ensuring accurate invoicing, collections, and vendor payments.

5, Cash Flow and Credit Management

• Manage cash flow requirements, oversee credit control, and optimize working capital.
• Monitor bank balances, manage payments, and coordinate with banks on financing and foreign exchange as required.

6. Financial Operations and Process Improvement

• Identify opportunities for process enhancements to improve financial efficiency, reporting accuracy, and operational effectiveness.
• Leverage financial technologies to streamline processes and support faster reporting.

7. Team Leadership and Collaboration

• Supervise junior finance staff, providing mentorship and fostering a collaborative work environment.
• Work closely with other departments (e.g., Sales, Operations) to align financial processes and support cross-functional objectives.

8. Ad-hoc Financial Support

• Provide financial analysis for ad-hoc projects and business decisions as required by management.
• Participate in strategic initiatives by providing financial perspectives and data-driven insights.

Requirements:

• Education: Degree in Finance, Accountancy, or a related discipline; professional certifications such as CPA/CA are preferred but not required.
• Min 5 years of relevant experience in finance, specifically within the retail sector.
• Strong understanding of financial reporting, budgeting, and retail-specific financial controls.
• Proven ability to handle full-spectrum accounting, including AP, AR, and financial reconciliation.
• Proficiency in financial software and advanced Excel skills.
• Analytical mindset with the ability to interpret complex financial data and deliver insights.
• Excellent communication skills, capable of conveying financial information to non-financial stakeholders.
• High attention to detail, with a proactive approach to identifying and solving financial issues.
• Ability to work independently and collaboratively, balancing hands-on responsibilities with team leadership.
• Proficiency in English and Mandarin is preferred, given the need to liaise with internal and external stakeholders.

The incumbent will be responsible for managing the continuous safe and reliable production operations of the terminal, including the berthing and unloading/reloading of ships and running the plant to reliably deliver gas to the downstream pipelines to meet the nominations of our customers.

The incumbent shall be responsible for, but not limited to, the following scope of tasks and duties:

• Lead Supervisors and Technicians in the Production Team to safely and reliably operate the terminal facilities.
• Work with Maintenance Manager and Technical Services Manager to ensure maintenance and shutdown activities are safe, planned, and executed in a timely fashion with minimum production capability.
• Optimise plant operations from the throughput, use of energy and minimisation of losses perspectives based on experience and with engineering team support.
• Establish and approve shift rosters and relief schedules for Production Team, authorise Hot, Cold, Confined Space and Vessel Entry Permits-to-Work and issue daily instructions on deployment of online plant, process conditions and shutdown and maintenance activities.
• Develop, review and establish Standard Operating Procedures for production processes.
• Provide leadership for emergency responses and make command decisions to prevent emergency incidents from escalating and affecting safety of employees, contractors or the community or the integrity and safety of the Terminal.
• Ensure the training of Production Team including on the job training is completed for commissioning phase.

Requirements

• Degree in Engineering.
• At least 10 years’ experience in similar roles at liquefaction facility or 15 years’ experience in complex hydrocarbon processing or oil refinery, preferably with exposure to cryogenic processes (e.g. ethylene, LPG, ammonia, air separation).
• Subject matter expert in the operation and good understanding of the maintenance of equipment such as cryogenic heat exchangers, refrigerated storage tanks, cryogenic pumps, large reciprocating gas compressors, reciprocating engine driven generators & gas turbine drivers, electrical switchgear up to 66kV, process control systems, field instrumentation, fire & gas systems, shutdown systems, security systems, gas metering and gas chromatographs.
• General knowledge of the operations and maintenance of related equipment such as centrifugal pumps, tanks, valves, ship unloading arms, hydraulic systems, fire protection systems, diesel engines, centrifugal and reciprocating compressors, ship mooring systems, seawater intake screens, cranes and lifting devices.
• Proficient in the Permit to Work Systems, equipment preparation for maintenance, gas testing and emergency response and high proficiency in DCS and CMMS applications.
• Extensive experience with management of change process and administering daily work instructions; permit to work systems, safe preparation for maintenance, troubleshooting and shutdown planning and execution.
• Conversant with the safe control of ship berthing, use of loading arms and Simultaneous Operations.
• Familiar with quality management, risk based inspection, preventive maintenance systems and concepts in management of spare parts and consumables.
• Working knowledge of environmental concerns and regulations.
• Excellent leadership skills with proven capability in staff development with adaptability to work in multinational and multicultural environment. Highly adaptable with experience working in a multinational and multicultural environment.

Roles & Responsibilities :

· Manage day to day restaurant operations, and ensure a positive outlet image

· Coordinating front and back of the house operations for smooth delivery of services

· Training / coaching of new and current staff on customer service best practices

· Managing staff training, schedules and work performance

· Organize and supervise shifts

· Respond promptly to customer complaints, suggest solutions to resolve complaints

· Ensure compliance with safety and sanitation regulations

· Control operations cost and identify measures to cut wastages

· Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations

· Preparing of reports

· Analyze and forecast sales figures to maximize profits

· Strong leadership, motivational and people skills

· Acute financial management skills

Qualifications & Requirements

· Diploma in Hospitality, Retail Management or related field

· Proven work experience as Restaurant Manager / Hospitality Manager

· Strong leadership skills

· Excellent communication skills

· Financial Management skills

· Customer service oriented

· Mandarin and English speaking is a must. (Because we serve Chinese cuisine)

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff.

· Control operational costs and identify measures to cut waste

• Design, implement, test, and deploy end-to-end software solutions
• Collaborate closely and communicate independently with project managers, business analysts, development leads, test engineers, infrastructure engineers, and business users.
• Participate in the analysis and requirements gathering phase and help to translate requirements into technical solutions that meet client needs and expectations
• Troubleshoot the application by debugging issues, fixing bugs, identifying bottlenecks, and offering third level support.
• Build, package and release software artifacts in an automated way to all environments including production
• Be responsible for the performance, stability, reliability, and security of the application
• Proactively identify efficiency and design improvements to existing systems and processes
• Min 5+ years of technology delivery experience in software development
• Hands on experience in at least one server-side object-oriented programming language
• Experience using source code control systems and branching strategies including with hands on experience branching, merging, and releasing
• Experience with a major relational database system
• Knowledge of data structures, design patterns, architectural styles, and API designs
• Hands-on experience with JAVA (Spring, Springboot) in a Unix/ Linux environment
• Hands-on experience with relational databases, preferably MySQL, NoSQL, MDB or SQL Server.
• A team player with excellent communication and interpersonal skills.
• Experience in data ETL pipelines (including reconciliation and quality tools and techniques) an advantage
• Experience working in agile technology teams
• Ability to adapt to challenges while remaining calm in a constantly changing environment
• Experience in Agile methodologies such as Scrum.

Job Description

- Manage and run the daily operations of the restaurant, ensuring that sales targets and service standards are met

- Achieving the highest service standards and exceeding a high guest expectation daily

- Establish good rapport with customers and handle customers' request professionally and promptly

- Lead and motivate staff in achieving sales target and customer satisfaction

- Plan staff rosters and provide training and coaching to staff on customer service and product knowledge

- Enforce and comply with licensing, hygiene regulation, health and safety legislation and guidelines

- Manage operational costs and requisite stocks/items required by the restaurant

- Assess and improve restaurant profitability and to prepare and present staffing/sales reports to the General Manager in a timely manner

Requirements

- Min 3 years of relevant experience in managing restaurant.

- Present a positive and professional attitude at all times.

- Can work independently and as a team player with good interpersonal skills

Manage daily operations and resolve day-to-day operational issues.

- Oversee and execution of operational processes in a correct, cost-effective and timely manner in-line with the Company’s SOP

- Control, review and manage operational costs

- Ensure that all operational issues and emergencies are promptly attended to and rectified with minimal impact on outlets' operations

- Liaise with landlords, MCST, contractors and relevant authorities to ensure jobs are carried out in accordance with the timeline

- Co-ordinate M&E or Fit-out projects for existing and new outlets

- Conduct regular audits

- Other ad-hoc duties as assigned

Job Descriptions

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively
• To provide excellent customer service and management and to ensure that all your staff understands the importance of such standards
• Ensure smooth day-to-day operation of the restaurant
• Obtain sales target and KPIs given by the management
• Assist in planning schedule
• Promote positive work environment
• Ensuring compliance with licensing, hygiene and health and safety legislation/guideline
• Develop strategic and operational plans for managing execution and measuring results
• Any other duties as may be assigned by management

Job Requirement

• Strong communication, interpersonal and management skills
• Team Player
• Initiative, willingness to learn
• At least 2 years of experience in a managerial position
• Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene standard

Job Description

Daily, weekly and monthly work planning and monitoring of all workshops operation.

To lead, manage and motivate a team of production workforce & highly productive workshops operations (both internal & sites depots)

Interacting and act as a bridge for communicating and communication for both levels up and across all departments and divisions of LexBuild.

Working together and assist the senior management and other division heads to strategize development and execution planning.

Monthly, quarterly, half-yearly and annual reporting and projection planning / presentation

Any ad-hoc duties as assigned

Job Requirement

At least 2 years relevant working experience in a similar capacity..

Possesses driving license.

Experience in workshop management is essential.

Good interpersonal and communication skills, particularly attuned to working well with others.

Responsible, goal oriented and able to manage both direct and indirect staff.

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
• Maintain a high standard of personal hygiene and appearance at all time.
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas. Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
• Any other ad hoc duties as assigned by the Company.

Job Requirement

• Minimum 3 years of working experience in F&B industry.
• Possess good supervisory skills such as accountability, organizing and planning skills.
• Able to control costs & use given resources efficiently and productively.
• Able to train, manage, motivate and inspire your team.
• Good leadership, communication skills and influence.
• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude.

Job Description:

1. Plan, propose and implement marketing campaigns across online, offline and marketplace platforms

2. Assist the team in writing manuscripts, recording and editing videos and editing pictures. Conceptualise, design and provide copywriting for marketing collaterals

3. Manage various social media platforms and other marketing channels to build and enhance the company's brand awareness.

4. Maintain and improve the company's image, and promote the expansion of the company's sales market.

5. Able to take on ad hoc tasks and administrative work assigned by the company.

6. Perform other ad hoc duty as required

Job Requirements:

1. Degree or above

2. Familiar with the operation of major social media (Facebook, Instagram, Xiao Hong Shu, WeChat subscription account etc.)

3. Familiar with office software, clear logic, good writing skills, good at copywriting and sharing on social media, and good language expression skills.

4. Proficient in using various photo editing software such as Photoshop, and have strong video shooting and editing and picture editing capabilities.

5. Good aesthetic design ability, have their own creativity and ideas.

6. Serious and responsible work, creative thinking, good teamwork spirit and communication skills.

7. Able to work independently, those with food photography experience are preferred

Job Resposibilities:

-Take charge of daily operational matters of the outlet and ensure smooth operations flow

-Uphold and enforce Company’s Rules & Regulations

-Supervise on the operational effectiveness & service standards of Tenants and Employees

-Prompt follow-up and working alongside with Tenants and staffs on various requests, sales and promotional activities and campaigns

-Conduct routine outlet Hygiene Checks and Inventory Checks

-Maintain good standards of outlet’s overall aesthetics (Food/Stall Display) and grooming standards of staff

-Any other duties as assigned by your immediate superior