Operation and Maintenance Director
Full-time
Director/C-Level
3 weeks ago
About Us
AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences...
About Us
- AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Etsy, Harry’s and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI. We deliver innovative, industry-leading SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and so on.
- Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.
- At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.
- We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.
What You’ll Do:
- Responsible for planning and managing the overall global operational system of the company, including but not limited to SRE, DevOps, DBA, and IT-related functions.
- Addressing business needs and technical challenges by selecting appropriate technologies and overcoming technical obstacles to ensure continuous optimization of the business development process and its stability.
- Organize and manage the operations team to create a reliable, efficient, open, and drive-oriented team that aligns with the company.
- Participate in the establishment of company policies and processes, enhance the company's organizational management capabilities, assist in building corporate culture, and create an inspiring team.
Who We're Looking For:
- Over 8 years of relevant operational work experience, with at least 3 years of team management experience, leading a technical team of over 10 members.
- Strong knowledge of systems, with excellent analytical and problem-solving skills.
- Strong organizational management skills, with good thinking and practical experience in efficient team collaboration, team culture building, openness, driving motivation, and pursuing excellence within the organizational culture.
- Strong business acumen, capable of thinking and planning from a business perspective, leading the team to integrate more deeply with business teams to drive business development together.
- Strong reverence for security and privacy, viewing security and privacy as crucial lifelines for the company and the team.
- Proficiency in English is a must.
Security Requirements
- Employees shall consciously comply with the company's information security rules and regulations, consciously protect the company's internal information, and strictly prohibit the disclosure of any information about the company without permission.
- Employees shall participate in various forms of information security awareness training organized by the company promptly as required to meet the information security capability requirements stipulated by the position.
- Employees should take the initiative to report any suspected information security incidents. If employees violate the company's information security regulations, they will be held accountable or punished in accordance with the relevant internal formulation.
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