Responsibilities

• Ensure Glory meets all contracted obligations, response times, repair times, Preventive Maintenance, minimise repeat call
• Get involved with day to day Repair activities when the workload suggests an SLA breach
• Support both domestics and regional customers’ repairs

Qualifications:

• Recognised technical qualification

Experience:

• Minimum 3 years’ experience in a technical support role handling complex technical issues
• Customer facing experience

Skills and Attributes:

• Excellent communication (written and verbal) and interpersonal skills
• Ability to work independently and set priorities to meet customer and organisational expectations
• Proven problem solving and analytical skills
• Excellent organisational skills
• Strong customer service orientation
• Ability to handle high-pressure situations
• Self-motivated with the ability to meet deadlines
• Commercial awareness
• Ability to engage and motivate team members

COMPANY DESCRIPTION

Mediacorp is Singapore’s largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Provide operational and maintenance support for Satellite Broadcast Service
• Knowledge of Satellite Transmission (i.e. Solid State Power Amplifier (SSPA)/BUC, Satellite modulator, Integrated Receiver Decoders (IRDs) or Satellite Headend (i.e. Video Encoder, Multiplexer)
• Perform equipment/system configurations, Video switching, IP routing and monitoring of Radio Frequency (RF) & Video signals for Broadcast production and operation
• Perform Satellite uplink and downlink configurations
• Perform RF equipment/system preventive and corrective maintenance
• Perform Broadcast equipment/system preventive and corrective maintenance
• Perform IP broadcast network configurations and maintenance
• Ability to understand technical issues and to provide periodic/planned preventive & corrective maintenance

• Degree in Electrical or Electronics Engineering with at least 1 year of working experience with communication protocols including RF and TCP/IP
• Candidate without the required academic qualifications but with at least 4 years of experience are welcome to apply
• Experience in Satellite Communication or Broadcast Engineering would be added advantage
• Possess good learning attitude as extensive training will be provided to equip candidate with the necessary Broadcast Engineering knowledge and skills
• Able to perform shift work

Job Description:

• Ensure Automated Sorting Machine’s (ASM) reliability during operating hours
• Maintenance & Troubleshooting of ASM on site
• Work with machine vendor to draft out preventive maintenance task lists (daily/weekly/monthly/quarterly/yearly) in order to maximise the ASM operation life
• Read and Interpret maintenance procedures, equipment manuals, mechanical drawings and electrical schematics to perform required maintenance, servicing and troubleshooting
• Work with machine vendors to perform emergency maintenance on machine and avoid unplanned downtime
• Develop Training Materials for ASM operations and centreline to ensure machine reliability

Requirements:

• Nitec / Higher Nitec / Diploma in Electrical & Electronic / Mechatronics / Mechanical / Instrumentation Engineering
• Min 2-3 years of relevant working experience in electronic maintenance and repair work on belt, conveyor and pulley systems
• Required to work on rotating shift (day/night) to support 24/7 operations
• Willing to learn and ensure the machine is always ready for usage
• Able to troubleshoot machine problems and document them down for learning
• Willing to learn, take equipment ownership and be involved in ensuring machine reliability
• Solve equipment / system problem(s) through recognized methodologies like root cause analysis