Lyk Mobile Repair first started in 2014 in Singapore as a traditional mobile phone shop. As we delved deeperinto the industry, we realised that many consumers were having trouble finding a reliable place to get theirmobile devices fixed. Many clients seemed to be hesitant about sending their mobile devices to mobile phoneshops for repairs, as there were just too many shady repair services in the market.
This is when we decided to make a big transition in the market, closing down our retail mobile phone shop andtransforming it into a Professional Mobile Repair Service Center. We started with a service that nobody else inthe market was offering - Doorstep Repair service. We were the first company to provide Doorstep onsite repairservice for clients so that they did not need to leave their location to get their devices fixed. Our technicianwould travel to their location and perform the repair on the spot.
Our aim at Lyk Mobile Repair is to provide clients with a comfortable, air-conditioned sofa seating area whilewaiting for their mobile devices to be repaired. Thankfully, we managed to grow steadily in every aspect,receiving over 9000 online repair reviews over the years, with a rating of 4.9/5 for our repair services.
We are glad that we are able to maintain our presence in Singapore as a reliable Repair Service Center thatclients can visit to get their repairs done not only on the spot but also at a competitive price, with top-notchservice and workmanship.
Currently, Lyk Mobile Repair has three Service Centers in Singapore located in Tai Seng, Jurong, andWoodlands. We will be gradually expanding further based on our business strategy.
Job Description & Requirements
Lyk Repair Pte Ltd are looking for a motivated, passionate individual to join us as a Marketing Executive! We need someone with the ability to work independently.
You will be working simultaneously with our LYK Mobile Team to create and maintain consistency between marketing campaigns and content on all social media.
Job Scope :
✔Assist manager in handling daily tasks and retail operation
✔Answer customer questions via phone, email, chat, or social media, providing accurate information on products, services, and policies. Book appointments for customers.
✔Address and resolve customer complaints or problems quickly and efficiently, ensuring that issues are handled professionally.
✔Work with other departments to resolve issues and meet customer service targets
✔ Follow up with customers after product/service delivery to confirm satisfaction and address any remaining concerns.
✔ Identifying opportunities to upsell or cross-sell products and services
✔In Charge of Overall Cleanliness of Mobile Repair Centre
✔Able to handle pressure & take up new tasks
➖Probation period 2 Months
Requirement :
- Minimum O-Level or equivalent
- Diploma in business or retail management is a plus.
- At least 1-2 years of experience in a customer service or retail environment is preferred.
- Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.
- Able to work collaboratively with colleagues, in a fast-paced retail environment.
- Willingness to work retail hours, including weekends and public holidays.
- A friendly, approachable, and proactive attitude towards both customers and team members.
Job Benefits:
- Medical Reimbursement
- Annual salary appraisal
- Attendance bonus
- Long Service Award
- Flexi benefits
- AWS & Annual Leave
- Working hours: 11am-9pm
- 6 working days per week
