Job Description & Requirements

· To lead a team in carrying daily activities

· To lead the team in meeting key operations goals

· To ensure conformance of workplace safety and operations procedures

· To work closely with customers and internal stakeholders in ensuring seamless customer delivery

· To be able to handle ad-hoc logistics projects

Job Description & Requirements

Responsibilities:

• To lead a team of retail staff for dayto-day sales and operations duties
• To plan duty roster and sales targets
• To deliver good customer service in fast paced environment
• To maintain Visual Display and Merchandising of retail store according to company’s standard
• To guide staff on POS and Cashering transaction
• To conduct on-the-job training and customer service training for the retail staff
• To prepare weekly and monthly reports

Requirements:

• Minimum GCE “O” Level with at least 2 years of supervisory experience in retail industry will be an added advantage
• To have positive attitude and with passion in retail
• Like interacting with customers and have an eye for details
• Good Interpersonal and communications skill
• Able to multi-task and work under pressure
• Able to start work at short notice
• For Singaporean Only

Staff benefits:

• Joining Incentive
• Birthday Leave
• Employee Discount
• Optical/ Dental Claim
• Career Progression

**We regret that only shortlisted candidates will be notified.

About MUJI

Lower priced for a reason.” This phrase encapsulates how MUJI first began in 1980. We launched products that might almost be regarded as substandard if based on traditional criteria. Focusing on our three priorities of “selection of materials,” “streamlining of processes,” and “simplification of packages,” we have grown into a brand with over 7,000 no-frills quality products.
This site introduces MUJI from various perspectives such as “Message from MUJI” “Products and Services” “Stores” and “MUJI's Expanding Activities.

· Able to study project schedule and plan site works on a daily basis

· Ensure works are carried out according to schedules and are on target to completion.

· Implement carpentry works and inspections.

· Reports any defects/non-compliances to Project manager.

· Minimum 10 years of working experience in construction site especailly for RC works

· Experience of medium/large projects for MRT

· Conversant in statutory code and requirements

Looking for a skilled Tiler, with 5 or more years of experience, who can also take up extra supervisory roles.

Working hours from 8.30am to 5pm, Monday to Saturday.

Construction sites varies island-wide, no transportation provided. Must be hardworking and open to doing OT.

able to read drawing in site

knowing well in BMS System

able to handle acmv project

able to do aircon installation

willing to work long hours

able to handle supervising skill

able to comunicate project engineer

to read isomatric drawing

to prepare acmv quotation

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.

• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.

• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.

• Prepare sales presentations and other sales tools.

• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.

• Initiate sales activities, strategies, and sales plans required to build brand visibility.

• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.

• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.

• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.

• Attend trade shows and other marketing events and represent the organization.

• Evaluate the performance of the sales team and seek ways to improve the team’s performance.

• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.

• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.

• Proven work experience in marketing and achieving set targets.

• Excellent communication skills, both written and verbal communication.

• Ability to lead and motivate a sales team, and put in place measures to retain a great team.

• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.

• Excellent selling skills, people-oriented, and ability to motivate a team.

• Ability to identify potential areas of growth and identify new business partnership opportunities.

• Strong organization skills and multi-tasking skills.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

· Ensuring that employees have the tools and training they need to succeed in their jobs

· Building relationships with key clients and establishing long-term business partnerships with them

· Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

· Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

· Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

· Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

· Managing a team of employees and ensuring that they are trained to perform their jobs effectively

· Reviewing customer orders and inventory to ensure that all customer needs are being met

· Conducting market research to identify new opportunities for growth in the industry

Maintenance Engineer |

Location: Tuas
Working Days: 5 days (Mon-Fri)
Working hours : 7:30am to 5:15pm
Salary Range: $3k - 4k

Job Responsibilities

• Monitor the machines and company equipments operational performance and condition
• Conduct preventive maintenance to machine and company equipments as per schedule
• Review and update all existing machine maintenance documents
• Prepare and design the spare parts for machines and company equipments
• Report any unsafe conditions and practices to Production Manager
• Assist of production and purchasing department of manufacturing / purchasing spare parts
• Monitor spare parts stock level and raising purchase order
• Managing, delegating and training the maintenance group
• Involve in the implementation and continuous maintenance of HSE Management System
• Perform any other duties assigned by the Production Manager

Accountable

• Meeting department quality objectives
• Ensure maximized machine uptime
• Ensure planned preventive maintenance is carried out effectively to minimize machine down time
• Ensure sustainable continuous improvement initiatives are carried out on machine, equipment and facilities

Job Requirements

Skill Requirements

• Knowledge of precision machining machineries, equipment and facilities
• Knowledge of repair and maintenance on machineries and equipment
• Knowledge of Environment, Health & Safety

Education, Experience & Training

• Diploma in Mechanical/Electrical or Mechatronic Engineering
• 5 years experiences in machine repair and maintenance

Training Requirements

• Quality Management and its related Quality Procedures

The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R22104769
Senior Recruitment Consultant

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.

• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.

• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.

• Prepare sales presentations and other sales tools.

• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.

• Initiate sales activities, strategies, and sales plans required to build brand visibility.

• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.

• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.

• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.

• Attend trade shows and other marketing events and represent the organization.

• Evaluate the performance of the sales team and seek ways to improve the team’s performance.

• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.

• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.

• Proven work experience in marketing and achieving set targets.

• Excellent communication skills, both written and verbal communication.

• Ability to lead and motivate a sales team, and put in place measures to retain a great team.

• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.

• Excellent selling skills, people-oriented, and ability to motivate a team.

• Ability to identify potential areas of growth and identify new business partnership opportunities.

• Strong organization skills and multi-tasking skills.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Our Client is a Singapore based company in Medical Devices. Due to business needs, they are now recruiting a QC Supervisor to be part of their Quality team for ongoing transformation projects. They are located at West.

Duties:

• Guide and coach lab technicians.
• Inspect raw materials and conduct analyses on WIP and finished product samples.
• Support QA in failure analysis, corrective actions, and customer complaints.
• Assist with GMP audits, validations, and maintaining quality and technical files.
• Prepare technical reports, standards, and specifications for processes and products.

Requirements

• Minimum Diploma in Chemical/ Biotechnology or related field
• Possess supervisory experience in leading a team of technicians

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

1. Location: Pulau Ubin (Staff Ferry provided from Punggol Jetty)
2. Working Hours: Mon – Fri, 8am-6pm
3. Salary: $2600-$3500

Permanent role with company benefits

Job Responsibilities:

• To lead a team of 9-10 Store Specialist and meet all contractual requirement, KPI objectives and ensure work processes align with Authority’s SOP.
• To conduct stock-take on all the inventories listed on the asset listing as per contract requirement (Monthly / Quarterly / Yearly).
• Maintain accurate physical stock correctness in the respective store houses and Logistics Management System (LMS).
• To provide and ensure all scheduled periodic equipment maintenance for all the inventories are conducted.
• To monitor course indents and prepare the required inventories and to handover to the trainers when course commence.
• At the end of each course, the inventories are to be checked conditionally and well-accounted before taking over from the course trainers.
• To maintain up-to-date maintenance records for all equipment for auditing purposes.
• To raise the necessary disposal process based on the Authority SOP.
• To perform a duty driver and to cover safety and food & water drops at the various OBS campuses, when required.
• To compile and generate Weekly / Monthly reports as per contract requirement.
• To monitor plan staff attendance, work schedule and duties.

Job Requirements:

• To have relevant Diploma or equivalent qualification with a minimum of three (3) years of relevant experience in managing the requirements of such contract or other contracts of similar nature.
• To possess a valid Singapore driving Class 3 license.
• To be able to drive in both day & night time conditions both on & off-road terrain.
• To be able to perform Overtime when work surge.
• To have worked before in logistics & warehousing environments.
• To have Knowledge on technical & repair skills will be preferred.

If you are interested, please submit your application here.

Thank you for your application and we regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

P-Serv Pte Ltd

EA License No: 90C3494

Sharmila Damodharan | EA Personnel: R22107764

You may also reach me at 9777 6201 for further information.

Our client is a FMCG Industry. Due to their current expansion plan, they are looking for a Logistics Supervisor to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities:

• Develop and implement efficient delivery routes for B2B operations.
• Use Transportation Management Systems (TMS) to plan routes, assign deliveries, and track progress.
• Monitor driver performance and compliance with delivery schedules.
• Manage delivery exceptions and promptly resolve customer issues.
• Provide guidance and support to drivers regarding routes, procedures, and safety protocols.
• Address driver concerns, manage performance, and ensure high operational standards.
• Enforce adherence to safety regulations and standards for B2B deliveries.
• Conduct regular vehicle safety checks and monitor maintenance schedules.
• Build and maintain strong relationships with clients, ensuring clear communication on delivery schedules and performance metrics.
• Track and analyze key performance indicators (KPIs) such as on-time delivery, route efficiency, and driver performance.
• Identify and implement improvement strategies to optimize delivery operations.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Job Summary
The Business Systems Analyst serves as a liaison between the business community and Information Services (I.S.). This position elicits and analyzes business needs for assigned projects, communicates with stakeholders, and participates in determining if the solution fits within the long-term strategic vision. This position ensures that Business Systems Analysis (BSA) work products conform to quality and content standards.

Responsibilities

Applies Business Systems Analysis Processes

• Participates in creating project work plans for assigned tasks to ensure milestones are met.
• Participates in cross-functional tasks to assist with consistency and adherence with standards and best practices.
• Supports subject matter experts in specific business systems analysis areas (e.g., business domains, processes, tools, techniques, etc.) to assist other BSAs while expanding his/her knowledge base.
• Adheres to enterprise process standards and contributes to and recommends process improvements to ensure consistent deliverables.

Elicits and Analyzes Business Needs

• Responsible for the coordination and facilitation of work sessions to gather relevant information and to ensure understanding of the audience's knowledge.
• Analyzes, comprehends, and applies the appropriate level of details, based on the stage of the project life cycle, to ensure mapped solutions satisfy business problems and opportunities.
• Breaks down complex concepts into comprehensible concepts to ensure appropriate level of communication and understanding for the project stakeholders.

Communicates Business Needs

• Participates in conflict resolution to gain consensus among project stakeholders and to ensure the achievement of common goals.
• Develops business and functional requirements and corresponding work products to ensure stakeholder understanding and to serve as a basis for subsequent work products in the project life cycle.
• Delivers clear, relevant, and accurate written and verbal communications appropriate for the audience to ensure clarity and understanding.
• Delivers verbal and written communications in a professional manner to ensure a credible, consistent, and clear message.

Validates Solutions for Business Needs

• Participates in discussions regarding solutions for cross-functional and highly complex projects to ensure the approach fits into the long-term business strategy.
• Reviews other BSAs' work products to ensure completeness, accuracy, and adherence to quality and work product standards.
• Attends peer reviews of architecture, design, and quality assurance work products to identify conflicts and confirm consistent implementation of business and functional requirements.
• Informs and assists project members in the understanding of business domains to broaden the knowledge base.

Assists in Identifying, Correcting & Reporting Defects in BSA Work Products

• Participates in testing of BSA work products and processes to identify defects, meet standards, and ensure effectiveness.
• Identifies and provides input to initial analysis to develop and implement appropriate actions.
• Assists in documenting test results to support the efficient resolution of problems and to capture defect data.
• Supports communication of test results with others (e.g., other business analysts, management, development teams, business users, etc.) to provide updates (e.g., estimated project end date, defects, functionality, etc.).
• Enters data in the defect management tool to report variances from expected results.
• Verifies defects are fixed to ensure expected results are met.
• Participates in problem solving to support efficient resolution of issues and to follow-up on outstanding defects.
• Collaborates with project team members to exchange information and to respond to requests in a timely manner.
• Assists in conducting root cause analysis of defects, identifies key and recurring problems, and provides solutions to prevent recurrence.
• Develops summarized findings of problems to management to recommend proposed actions.

Requirements

• Possess a Bachelor's Degree in Information Systems/Technology or related fields
• Has at least 5 to 7 years of work experience in a similar Business Analyst role, preferably having worked successfully on analysis projects up to implementation
• Proven experience with vendor sourcing, negotiations, and contract management
• Display good communications and presentation skills
• Able to collaborate and work effectively with a variety of stakeholders across the different levels or geographies

• Oversee the management of Accounts Payable.
• Maintain AP creditor records, including IBG payment details.
• Gather AP data from all centers.
• Enter AP information into GP Dynamics Financial Software.
• Batch AP for intercompany billing, fixed asset processing, and prepayments.
• Reconcile the AP sub-ledger with the general ledger.
• Generate monthly AP aging reports.
• Process AP payments twice a month and handle ad-hoc payments as needed.
• Manage AP payments through both computer and manual cheques.
• Perform monthly revenue accruals for selected centers.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270

Prior Job experience in plumbing/sanitary work.

Able to read construction drawings.

Oversees the day-to-day activities that take place on the worksite.

Liaising with the main contractor for coordination work.

Responsible for supervising the contractors and staff while maintaining a safe work environment.

Manage all on-site matters and assist with Technical issues.

Able to work on a fast-track project with tight deadlines.

Job Description:

• To lead a team up to 5paxs and above of retail staffs for day to-day sales and operations duties
• To plan duty roster and sales targets (Scheduling/Roster)
• To deliver good customer service in fast paced environment
• To maintain Visual Display and Merchandising of retail store according to company’s standard
• To guide staff on POS and Cashiering transaction
• To conduct on-the-job training and customer service training for the retail staff
• To prepare weekly and monthly reports

Job Requirements

• Minimum GCE “O” Level with at least 2 years of supervisory experience in retail industry will be an added advantage
• To have positive attitude and with passion in retail
• Enjoy interacting with customers and have an eye for details
• Good Interpersonal and communications skill
• Able to multitask and work in a fast paced environment

*Please be notified that only shortlisted candidates will be notified*

By submtting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

WhatsApp me @ 8780 0117 for a prompt response to your enquiry!

Joreen Hung | Reg No.: R24119971

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

• Renowned Reatil Chain
• Basic $2300 - $2600
• Full Benefits (AWS + Staff Discount)
• 5 days (Rotating off day)
• Multiple Locations Available

Responsibilities:

• Team Support: Assist in supervising staff, managing schedules, and ensuring smooth store operations.
• Customer Assistance: Provide excellent service, address customer inquiries, and resolve minor complaints.
• Inventory Assistance: Support inventory management, restocking, and maintaining accurate stock records.
• Sales Support: Assist in meeting sales targets, implementing promotions, and optimizing store performance.
• Store Upkeep: Help maintain store cleanliness, organize displays, and ensure merchandising standards.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R1873990 | Lucky Lee Ding Cong

• Assist in overseeing day-to-day operations to deliver a high level of service for our guests consistently
• Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
• Carry out regular checks of all areas of the outlet to ensure cleanliness and tidiness at all times and the functionality of all facilities.
• Welcome and acknowledge all guests according to standards.
• Ensure proper festive decorations and food are displayed in order.
• Provide food and drink recommendations to guests.
• Handle administration duties include stock ordering, staff roster, billing, daily report and duty assignments
• Resolve personnel problems, hire new staff, and evaluate staff performance
• Undertake a busy and fast-paced role with varied duties
• Handle and resolve issues or complaints in a professional manner
• Any other appropriate duties and responsibility as assigned by the Management
• Shift duty is required and ability to work on weekends, eve of public holiday and Public holidays.

• To supervise and coordinate the activities and work of the Junior Captains and Captains
• To supervise a station and ensure that standards are maintained at all times
• To personally coach, train and develop the F&B service team members to ensure good food and beverage knowledge, sequence of service delivery
• To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets
• To continuously collect feedback from guests and report it back to the Management
• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Contribute to meet and maximize the monthly revenue budget for the respective outlet
• Execute outlet operations including food and beverage promotions, customer service and inventories
• Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service
• Assist F&B Management in monitoring labor, inventory
• Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff
• Maintain Restaurant inventory, cleanliness, food rotation and menu consistency
• Responsible for training team members for their responsibilities during all meal periods and events
• Assist the F&B Management in all kitchen efforts, staffing and inventory controls as assigned
• Assist in the execution of the strategic plan including forecasting, budget management, profit and loss accountability, cost control and inventories
• Conduct inventory for par levels of food, beverage and paper supplies. Assist in establishing methods for inventory control and adhere to purchasing procedures
• Ensure proper maintenance, cleaning and operation of the outlet and service equipment
• Perform all other duties assigned by the Manager

Requirement:

• 2 years of experience in banquet servicing is preferred

Our client is one of the leading player in education industry. Due to business needs, they are now recruiting a Digital Sales Supervisor to be part of their Sales Team for ongoing transformation projects.

Duties of Digital Sales Supervisor:

• Develop strategies to boost lead conversion rates and optimize team efficiency.
• Create and refine scripts and pitches to align with digital campaigns.
• Provide training and coaching to enhance communication, sales techniques, and upselling skills.
• Track performance metrics like lead conversion rates and revenue using CRM tools.
• Collaborate with marketing teams to align campaigns with sales objectives.

Requirements:

• Min 1 year of sales and leading experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

· Able to study project schedule and plan site works on a daily basis

· Ensure works are carried out according to schedules and are on target to completion.

· Implement carpentry works and inspections.

· Reports any defects/non-compliances to Project manager.

· Minimum 10 years of working experience in construction site especailly for RC works

· Experience of medium/large projects for MRT

· Conversant in statutory code and requirements

As a Supervisor, you are responsible for ensuring the efficient day-to-day running of the retail shop, delivering excellent customer service, and maintaining operational excellence.

Key Responsibilities:

• Supervise daily operations of the store to ensure smooth and efficient functioning.
• Lead and motivate the retail team to achieve sales targets and deliver excellent customer service.
• Monitor and manage staff performance, including scheduling, training, and providing constructive feedback.
• Ensure the store is well-stocked and visually appealing by maintaining proper inventory and merchandising standards.
• Ensure the store is clean, organized, and presentable at all times, including maintaining retail housekeeping standards.
• Monitor and reduce inventory shrinkage by properly handling merchandise and conducting regular stock checks.
• Handle customer inquiries, complaints, and issues promptly and professionally.
• Monitor sales trends and report on store performance to management.
• Ensure compliance with company policies, procedures, and health and safety standards.
• Assist with opening and closing duties, including cash handling and securing the store.
• Undertake any other duties and responsibilities as assigned by the management to support the smooth running of the store.

Requirements:

• Proven experience in a retail environment, preferably in a supervisory or team leader role.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Good problem-solving skills and attention to detail.
• Basic understanding of sales performance metrics.
• Proficiency in using POS systems
• Preference for candidates who are active and have a passion for sports.

Job Specifications:

• Work with Senior Management to manage cafe operations.
• Able to plan an efficient roster and manpower deployment.
• Monitor work performance of all staff and enforce discipline when necessary.
• Ensure on-the-job training for all staff to provide excellent standards of service and product quality knowledge.
• Assist in the development of a passionate and caring service culture.
• Ensure all team members understand the general set up of all work areas.
• Be able to provide operational assistance as required in all areas of the operation such as Cashier, Admin, Stock Levels, Guest Service, Hot Food and Pastry Cabinet Management and Store Reports.
• Prepare weekly schedule according to budgeted sales and labour targets.
• Anticipate heavy business times and organize procedures to handle extended waiting lines.
• Monitor guest reactions and confer frequently with service staff or chefs/baristas to ensure guest satisfaction.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Maintain stock levels/availability by replenishing display/fridges within company guidelines/planograms, rotating stock to ensure compliance with company health and safety guidelines.
• To perform any other duties as and when required and assigned by management.

Job Requirements:

• Singaporean and PR only.
• Able to work on Weekends and Public Holidays.
• Minimum 2-5 years of F&B Management experience.
• Able to lead and mange team members.
• Able to work independently in a fast-paced environment.

The Guest Relations Senior Supervisor will be hired to be part of the Guest Relations Team. This role requires an individual who has an outgoing personality and excellent guest service skills to provide an unparalleled service experience to our exclusive VIP guests. This Guest Relations Senior Supervisor will be managing the first impressions of our guests and should perform duties assigned to the highest standards to establish and maintain relationships with VIPs and guests and encourage repeat visits.

Key Responsibilities

• Recognizing VIP and regular guests.

• Monitor and manage daily bookings and ensure reservations have been assigned to maximise seating plan.

• Ensuring CRM system is up to date with customer details and preferences.

• Continuous acquisition of new VIP guests.

• Understand each guest’s needs and preferences to provide personalized service.

• Coordinate reservation requests directly with customers and with Guest Experience Supervisor. • Contribute to the smooth and efficient running of the guest experience journey. • Establishes and maintains positive customer contact at the restaurant/club.

• To generate revenue while maximising existing revenue streams utilizing our active database.

• Assist the Events and Sales Manager with related duties as assigned.

• Always maintaining high grooming standards and professional appearance.

• Communicates guest’s comments to the Guest Relations Managers.

• Actively seek feedback from guests to identify areas of improvement.

• Communicates with management, Guest Relations Team & Service Team to rectify all customer needs, comments, or incidents.

• Responsible for the general upkeep of the restaurant/clubs and facilities, to ensure all VIPs and guests are being always provided the best experience.

• Identify VIP bookings and ensure that they are flagged to the operations team so that special requests and arrangements can be made by the relevant person.

• Performs all other related and compatible duties as assigned.

Requirements

• Minimum Diploma holder.

• Minimally 1 years of work experience in Hospitality, Customer Service preferred.

• Good oral and written communication skills must be fluent and literate in English for communication with stakeholders, bilingual experience preferred. • Ability to maintain a calm composure with difficult customer interactions and customer disputes.

• In-depth experience in managing reservation.