As Retail Supervisor, you are the customer service specialist of the store. You take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and achieving sales, delivering service and operations excellence.

You engage in innovation and productivity initiatives for the store. In order to drive seamless customer experience across channels and handles order fulfilment processes for customers in store. You enjoy working in a fast-paced, diverse and customer-centric store environment.

As the first point-of-contact in store, you also serve as the ambassador of the organisation, is a highly motivated and service-oriented individual and communicates well and thrives in a team environment.

• Follow the hotel's standard procedures for cleaning and maintaining public areas.
• Collaborate with the Front Office, Engineering, and other departments to handle guests' requests, inquiries, and complaints about accommodation, service, and billing. Ensure that these interactions are carried out effectively to enhance guest satisfaction with their stay and services.
• Work closely with the Engineering Department to address any issues or defects in the rooms and public areas promptly.
• Supervise pest eradication activities with great attention to detail.
• Conduct daily inspections of public areas and employee locker rooms.
• Coordinate with the maintenance department to establish a preventive maintenance schedule for rooms and public areas.
• Regularly spot check employees' performance, correcting any mistakes or deficiencies.
• Conduct regular training sessions to ensure that personnel follow established procedures, address any issues, provide instructions, and assign duties.
• Undertake any additional duties assigned by the GM or Executive Housekeeper (EHK) as needed.

JOB REQUIREMENTS

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.
• A team player and takes initiative to assist other team members when required
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Meticulous with strong attention to details with good follow-up.

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to restaurant customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience as Assistant Manager or similar role

* Proven customer service experience as a manager

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

Job Responsibilities

• To check and ensure the quality of vehicle leaving the work bay and workshop.
• Work with Workshop Supervisor to maintain workshop and gov EH&S requirements.
• To maintain workshop standards of cleanliness and tidiness.
• Ensure on time delivery of repair vehicle.
• To maintain own labour Productivity, Utilization and OT/Hrs sold.
• Ensure all Body respray work is carries out by using TMC standard or Paint Manufactures Repair manner.

Duties & Responsibilities

~ Understand & be able to operate all equipment & troubleshooting

~Ability to understand the production schedule & ensure the schedule is

followed.

~Responsible for ensuring the inventory management system is being

utilized correctly & accurately.

~Ensuring effective worker relations; providing worker coaching &

development; resolving worker issues through problem resolution.

~Balancing quality, productivity, cost, safety & morale to achieve positive

results in all areas; working to continuously improve in all areas.

~Managing departmental performance measures, including visual controls

& providing regular progress reports.

~Monitor systematic key performance indicators & help with continuous

improvement on said findings.

~Record daily numbers & send updated report throughout the end of day

~Responsible for ensuring all workers are adhering to safety guidelines.

~Training all workers & Tracking absenteeism.

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Responsibilities:

• Managing the workflow of their employees, creating team schedules and delegating tasks
• Assessing the work performance of their employees and identifying areas that need improvement
• Ensuring that business goals, deadlines and performance standards are met
• Training and onboarding new hires to make sure they understand their roles
• Setting goals for workers and making sure they comply with the company’s plans and vision
• Recommend new employees to the human resources team based on an assessment of their performance
• Reporting performance records and evaluations to HR and senior management

• Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; adding seasonings; verifying taste; plating meals.

• Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigerating cold ingredients.

• Adheres to proper food handling, sanitation, and safety procedures;maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required and maintains appropriate dating, labelling and rotation of all food items.

• Contributes to daily,holiday and theme menus in collaboration with supervisor.

• Maintains cleanliness and sanitation of equipment, food storage, and work areas.

• Completes cleaning according to daily and weekly schedules and dishwashing/pot washing.

• Listens to customer complaints and suggestions and resolves complaints.

• Implements suggestions within parameter of position and refers more complex concerns to supervisor.

• Participates in and/or contributes to programs,committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Assisting with the preparation of food and the serving of all meals to customers.

• Supervising a team to ensure that the kitchen and service areas are clean and tidy.

• Ensuring all food and health and safety regulations are followed.

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to restaurant customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a supervisor

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

· Maintains receiving, warehousing, and distribution operations

· enforcing adherence to requirements; advising management on needed actions.

· Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.

· Controls inventory levels by conducting physical counts; reconciling with data storage system.

· Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.

Job Scope

• Station Management: Oversee and manage a specific section of the kitchen.
• Food Preparation: Prepare and cook dishes according to recipes and restaurant standards.
• Menu Execution: Execute menu items with consistency and quality during service.
• Ingredient Handling: Select, measure, and handle ingredients according to recipes and standards.
• Team Supervision: Supervise and train junior chefs and kitchen staff.
• Inventory Control: Monitor ingredient levels and manage inventory for your section.
• Quality Control: Ensure dishes meet taste, texture, and presentation standards.
• Sanitation: Maintain cleanliness and organization of the kitchen and equipment in your section.
• Coordination: Coordinate with other sections to ensure timely and efficient service.
• Customer Service: Address special requests as per customer requirements.
• Problem Solving: Handle issues that arise during service and resolve them effectively.
• Compliance: Follow health, safety, and hygiene regulations.

Additional Information:

• Physically demanding
• Warm environment (kitchen)
• High working hours due to demand

EA Reg Number: R24123162

EA License Number: 24C2311

Job Description & Requirements

We are looking for an experienced Operation Manager /Supervisor to oversee and coordinate the daily warehousing activities. You will implement production, productivity, quality and customer service standards and achieve the appropriate level of volume within time limits.

What Will You Do

· To lead a team of warehouse assistants in warehousing and daily operations

· Ensure all incoming goods are received correctly and in good condition

· Conduct weekly and monthly stock take and prepare inventory reports

· Ensure store operations run smoothly and maintain housekeeping

Any other ad hoc duties assigned

Job Scope

Lead the team and ensure the service standards are upheld

Ensure smooth day-to-day operation of the restaurant

Obtain sales target and KPIs given by the management

Promote positive work environment

Ensuring compliance with licensing, hygiene and health and safety legislation/guideline

Estimate food and beverage costs

Assist in sending daily sales report

Able to handle POS system

Find ways to improve operations

Enhance the customer experience and ensure customer satisfaction

Work with kitchen team on purchasing of supplies

Job Requirement

Strong communication, interpersonal and management skills

Team Player

Initiative

At least 2 years of experience in a F&B outlet obtaining a managerial position

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene standard

Ability to professionally address customer complaints

Responsibility

• Planning production schedule to meet the delivery date.
• Liaise with purchasing department on the availability of the packaging materials so as to synchronize with the production schedule.
• Supervise the preparation of products according to relevant manufacturing procedures.
• Ensure manufacturing procedures are carried out according to the standard operating procedures.
• Job arrangement of the manufacturing operators.
• Check all process control equipment are in good condition.
• Maintain enough or place order stock of miscellaneous production items
• Ensure good housekeeping and cleanliness of manufacturing areas.
• Perform line clearance and in-process packing line checks.
• To issue daily Packing Time Sheet.and prepare W.I.P. lists.
• Liaise with QC department on issues of product quality
• To participate in-house GMP audit checks.

Job Requirement

• Polytechnic Diploma in any field.
• At least 4 Year(s) of relevant working experience.
• Preferably Supervisory skill in a manufacturing environment

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action!

As a Housekeeping Supervisor, you will be tasked to:

Job Summary

• Inspect guest rooms, public areas, pool, etc. after being cleaned by room attendants to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assign rooms to housekeepers for their daily shifts
• Assist Housekeeping management in managing daily activities and training
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in assignment sheets/workboards.
• Be well versed in standard operating procedures (example: lost and found)
• Be aligned with The Westin brand standards room cleanliness requirements
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Perform other reasonable job duties as requested by Managers

Apply now and we invite you to discover how at Westin, together we can rise!

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Roles & Responsibilities

The restaurant supervisor must ensure that the restaurant is neat and presentable, as the restaurant's appearance directly influences customer perception of the establishment's quality. A restaurant head captain ensures that all centrepieces are on the tables properly and that linens, silverware and glasses are clean. Restaurant captains often have a managerial role. It is their job to ensure all hosts and waiters are adequately trained and informed of the restaurant's policies and knowledge about menu items and daily specials.

Job Descriptions:

• Ensure the proper use and maintenance of operating equipment, interact with customers, and inform guests and their needs, comments and suggestions.
• Maintain a perfect working relationship with the departments with its interactions.
• Ensure that all employees comply with the steps of service standards quality and phraseology.
• Greet and provide service to guests in a friendly, efficient, and polite manner.
• Establish good working relations with team members.
• Conduct regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Reviewing customer surveys to develop and implement ways to improve customer service.

Job Requirements:

• At least 1 Year of working experiencein the related field.
• Highly customer service oriented.
• Exhibit strong leadership skills.
• Excellent interpersonal & communication skills.
• Exceptional communication skills andthe leadership capability to create awinning team.
• Service oriented and passionateworking in F&B industry.

Job Responsibilities:
Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
Organize workflow and ensure that employees understand their duties or delegated tasks.
Monitor employee productivity and provide constructive feedback and coaching.
Receive complaints and resolve problems.
Maintain timekeeping and personnel records.
Pass on information from upper management to employees and vice versa.
Prepare and submit performance reports.
Hire and train new employees.
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

Job Requirements :
Proven experience as supervisor or relevant role.
Professional and pleasant personality
Able to work on weekends and public holidays
Able to work at night shift and split shift

• Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; adding seasonings; verifying taste; plating meals.

• Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigerating cold ingredients.

• Adheres to proper food handling, sanitation, and safety procedures;maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required and maintains appropriate dating, labelling and rotation of all food items.

• Contributes to daily,holiday and theme menus in collaboration with supervisor.

• Maintains cleanliness and sanitation of equipment, food storage, and work areas.

• Completes cleaning according to daily and weekly schedules and dishwashing/pot washing.

• Listens to customer complaints and suggestions and resolves complaints.

• Implements suggestions within parameter of position and refers more complex concerns to supervisor.

• Participates in and/or contributes to programs,committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Assisting with the preparation of food and the serving of all meals to customers.

• Supervising a team to ensure that the kitchen and service areas are clean and tidy.

• Ensuring all food and health and safety regulations are followed.

If you are passionate with great personality and have what it takes to contribute, we’d like to hear from you!

Make a Difference & be part of Harry’s Family today!

Responsibilities:

• Assist the Manager/Assistant Manager in the daily operations of the outlet.
• Ensure guest needs are taken care of and recommend them the promotional items.
• Responsible for proper opening and closing of the outlet.
• Feedback to the Manager on any operational issues.
• Responsible for the outlet upkeep and cleanliness.
• Responsible for inventory.
• Managing staff and providing feedback.

Requirements:

• 2-3 years of experience in F&B
• Excellent communication skills
• Commitment to quality service
• Food and Beverage knowledge