• Develop annual and quarterly business plans to maximize the sales and product focuses
• Responsible for demand planning and new product forecasting
• Responsible for the front line teams; to ensure they reach sales targets
• Gather, report, and communicate customers' feedback on service, customers, and product
• Measure, track and analyze key KPIs to enhance results
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices
• Maintaining constant communication between management and staff, to ensure proper operations of the organization
• Achieving consistency across all outlets in terms of great customer experience, service standards, and customer satisfaction

Requirements:

• Service-oriented with a positive attitude.
• Able to lead, influence, and resolve conflicts to reach consensus around common goals.
• Friendly and cheerful personality.
• 5 to 8 years of experience in beauty industry will be an advantage
• Good communication and interpersonal skills.
• Comfortable with working in a fast-paced environment.
• Able to work night shift and split shift
• Customer-focused and possess strong communication & interpersonal skills
• Pleasant disposition & well-groomed
• Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

* Required to work night shift and split shift, and accept work on weekend and public holidays

* Must be able to work extra hours if needed

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Operations Supervisor Requirements:

• A high school diploma or GED.
• A bachelor's or associate's degree in operations management or business management may be advantageous.
• Proven work experience in the relevant department.
• Experience in implementing operational processes.
• Good working knowledge of operational procedures and policies.
• Strong project management, administrative management, and organizational skills.
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.

- Plan off days for workers

- ⁠wealfare and disciplinary for workers

- ⁠ensure cohesiveness within the team

- ⁠teach new dishwasher

- ⁠on-boarding new dishwasher

- ⁠stand in dishwasher if outlet short of man power

- ⁠all other miscellaneous jobs given by Manager

- ⁠might need to take night shift if sudden short of man power ($200 pro rated)

- manage overall operation, ensure smooth operation arrangement etc..

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Operations Supervisor Requirements:

• A high school diploma or GED.
• A bachelor's or associate's degree in operations management or business management may be advantageous.
• Proven work experience in the relevant department.
• Experience in implementing operational processes.
• Good working knowledge of operational procedures and policies.
• Strong project management, administrative management, and organizational skills.
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.

Responsibilities:

• Oversee day to day operations of the facility
• Schedule preparation, pre-planning and resource forecasting to all activities
• Monitor and control food management on site as to ensure proper storage and unnecessary wastage
• Foster positive communications and relationships with team members, management, vendors and clients
• Provide for site safety and security, devise and implement site policies and standard operating procedures
• Handle emergencies appropriately according to established procedures, prepare and file accident reports
• Supervise and evaluate staff, complete employee reviews; keep accurate records of employee attendance and timesheets; provide positive direction to motivate quality performance, discipline personnel when necessary and appropriate
• Interview candidates; onboard and help in training new hires
• Set goals and oversee work to completion, schedule and track assignments
• Communicate with customers regarding products and services
• Liase and work closely with customers
• Any other ad-hoc duties as assigned from time to time

Requirements:

• A minimum of 2 years of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

THE ROLE

The incumbent manages a technical team with the objective of Building, facility and Utility machinery improvement, New Machine Installation, project works and contractor improvement schedule as well as company facility function.

KEY RESPONSIBILITIES

• Ensure compliance to Regulatory, Safety and Standards (GMP, ISO)
• Carry out scheduled maintenance of building and facility equipment
• Ensure all facility equipment is in good working condition
• Lead, supervise and motivate the team of technicians
• Ensure expenses are within the budget
• Ensure proper project management
• Liaise with contractors and PE to ensure proper maintenance work is carried out
• Liaise with Pest Control and Grass Cutting Contractors timely
• Ensure the documents and reports are completed and submitted in a timely manner
• Develop training program to build up the team capability
• Ensure and comply to Safe work practice at all time
• Drive continuous improvement program
• Carry out any other work-related job as assigned by the Management

REQUIREMENTS

• Preferably at least NITEC in Electrical / Mechanical / Mechatronic Engineering/ Facility Management
• Minimum 1-3 years relevant working experience in building/ facilities servicing and maintenance
• Able to work shifts (rotate every 2 weeks)

The Opportunity:

Responsible for providing supervision of inspection process and staff. Ensure staffing levels and work assignments meet facility requirements. Assist in the administration of the Quality Assurance (QA) and Quality Control (QC) programs and ensure compliance with the Quality Manual as well as all applicable regulations and standards for which Therapak/VWR is certified to. Perform acceptance activities as required to ensure Company objectives are met. May provide oversight to lower-level supervisor(s).

What we are looking for:

• Bachelor’s degree in chemistry, Biology, Biochemistry or science related field
• 5 years of related/applicable lab experience; minimum 1 year of supervisory experience
• Required language(s): English
• Required Skill(s): MS Office (Words, Excel and Access)
• Ability to work in a team environment
• Ability to identify and resolve issues
• Ability to lead a team and provide guidance
• Strong decision-making and communication skills
• Strong interpersonal and organizational skills

How You Will Thrive and Create an Impact:

Supervision of QC Associates

• Directly supervises the quality control associates, monitor individual skills, technique and abilities for most efficient operation.
• To follow progress of work; anticipate or investigate delays or inadequate performance by taking corrective action within limits of established practice and aid other departments as needed.
• Provides on the floor and technical support to quality control associates with guidance and improve the quality system, regulatory policies and procedures.

Drive QC Operation and Laboratory Operational Excellence

• Support and enforce the quality management system related to QC, regulatory policies and work instructions.
• SAP account holder for method creation, support QC data input and release, inspection plans and reports creation to ensure the process flow is smooth.
• Oversee quality and quantity of all QC laboratory output and testing timelines by monitoring testing duration, arrange for equipment, materials and supplies to be available for QC testing
• Oversee that equipment is given proper care; troubleshoot faulty operations to determine cause and arrange for required repair and maintenance which could affect operational testing needs

Drive continuous QC training and development

• Provide or arranges for training and cross training to employees in the performance of duties by assisting and instruct personnel as necessary to insure proper flow of work through department.
• Provide guidance to all level Technicians including test methods, analytical technique, good laboratory practice, paperwork completion, equipment, schedule interpretation, and LIMS support.

Maintain QC Document Control and lead in investigation

• Review and approval of controlled Quality Control documents including but not limited to specifications, procedures, work instructions, validation protocols, equipment software audit trials, stability worksheets, data integrity logs and validation reports.
• Ensure department documents and procedures are up to date and reflect current practice; revising procedures & processes when needed.
• Performs investigations for laboratory out of specification (OOS), out of trend (OOT) questionable results, quality event, CAPA and complaint related to testing, safety related incidents and/or processes related to the QC laboratory.

Maintain Quality, Regulatory and Safety Compliance

• Understands regulatory requirements for 21 CFR 820, ISO 17025, EXCiPACT, GLP, GMP including USP/EP/BP/JP/ChP general practices and procedures.
• Proactively maintains current industry and regulatory knowledge for medical devices, ISO 17025, GMP principles and current analytical methodology.
• Enforce prescribed local safety rules and regulations related to QC laboratory; insure that work areas are maintained in a neat and orderly condition in the work environment; to perform safety and security procedures to open and close buildings and facilities.

Customer Centric

• Work with external customers, regulatory agents and vendors during audits and site visits.
• Work and collaborate with internal stakeholders to insure successful visits and audits

QC Decision Making for Operation

• Assist in determining priority of urgent items and appropriate action plan to effectuate priority.
• Drive all QC decision making in approve rejections and rework actions as recommended by Quality Control Technicians.

Additional Assignments

• Performs other duties and ad-hoc projects as assigned to drive growth, operational excellence and organization goals.

We are looking for an experienced and dedicated store supervisor to manage our retail store. In this role, your duties will include overseeing employees and finances, and controlling the quality of products and services. You may also be required to evaluate the job performance of retail staff.

To ensure success as a store supervisor, you should exhibit demonstrable managerial competency, and excellent communication skills. Store Supervisors are natural leaders with excellent business management skills and a passion for customer service.

Duties & Responsibilities

• Overseeing salespeople, cashiers, shelf stockers, and other employees.
• Managing finances and preparing an annual budget.
• Keeping records of expenditure, sales figures, and employee performance.
• Evaluating the supply and availability of stocks, and profit-margins.
• Implementing measures to avoid stock damages, theft, and wastage.
• Monitoring shelves stocks and product displays, and the general appearance of the store.
• Investigating market trends and offering products that would appeal to customers.
• Addressing customers' requests, comments, and complaints.
• Motivating employees to achieve targets.
• Training new staff members and scheduling shifts.

Job Description

· Organise work at construction site for Pumps & System or cooling towers for commercial and industrial applications

· Scheduling of work and planning of duty roster

· Manage workers

· Monitor and report to management on the progress of projects

· Assist with on-stie rectification works when required

· Ferry workers to and from job site

· Implement safety measures

· Liaise with and follow up on issues raised at job site

Requirements

· Candidate should preferably have relevant qualification in electrical / mechanical or other related engineering field

· Technically based and have experience working in Construction sites.

· At least 1 to 2 Year(s) of working experience in the construction industry.

· Preferably have prior experience supervising a team of workers

· Preferably have experience with scheduling of work and planning duty roster

· Able to lead, plan, coordinate, communicate with relevant site stakeholders to execute work

· Must possess class 3 drivinglicense

Job Description:
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
• Measure and report the effectiveness of warehousing activities and employees performance
• Organize and maintain inventory and storage area
• Ensure shipments’ and inventory transactions’ accuracy
• Communicate job expectations and coach employees
• Determine staffing levels and assign workload
• Interface with customers to answer questions or solve problems
• Maintain items record, document necessary information and utilize reports to project warehouse status
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Confer and coordinate activities with other departments
• Responsible for the safety of workplace

Job Requirement:
• Proven work experience is an advantage
• Highly effective supervisory skills and techniques
• Knowledge of warehouse software packages and MS Office proficiency
• Ability to input, retrieve and analyse data
• Hands-on commitment to getting the job done
• Excellent communication and interpersonal skills
• Proven ability to direct and coordinate operations
• No experience required, training will be provided

Others:

-AWS + VB
-Mon - Fri

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START YOUR REWARDING CAREER WITH US NOW!
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Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to: [email protected]

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)
Posting Personnel: Leroy Lok
EA Personnel Reg No.: R2090115

By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

Job Responsibilities:

• Responsible for opening and closing of shift based on roster
• Responsible for daily store operations, achieving store sales and ensuring customer service are met
• Work with management to achieve sales target
• Product knowledge, guidelines as well as any company promotions and mechanics

Customer Service:

• Ensure customer service standards among the Fnb team member are of company standard
• Offer product knowledge to assist customers with their purchase
• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean
• Roster planning to ensure staff productivity
• Coaching of the staff and training according to company guidelines
• Ensure team members are communicated with sales targets and all promotional/marketing activities
• Ensure team members follow the company policies and procedures
• Ensure all paperwork is completed and submitted within the deadline
• Any other ad hoc duties assigned.

Requirements:

• GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent
• Sales driven and results oriented
• Strong passion for customer service
• Minimum 2 years experience in related field
• Good interpersonal and communication skills
• Energetic and motivated with a positive mindset
• Able to lead and motivate the team
• Able to work on rotating shift, weekends and public holidays

Job Summary:

The Site Supervisor oversees the day-to-day operations on construction sites, ensuring that the work is completed according to project specifications, on time, within budget, and in compliance with safety regulations. They manage construction teams, subcontractors, and suppliers while coordinating tasks and addressing issues as they arise. The Site Supervisor also ensures quality control and adheres to company policies and industry standards.

Site Management: Supervise all on-site activities, ensuring the construction process runs smoothly from start to finish.

Team Coordination: Manage, direct, and motivate construction workers, subcontractors, and other personnel to meet deadlines and work efficiently.

Safety Oversight: Ensure that all construction activities follow health and safety regulations and that the site is a safe working environment.

Quality Control: Monitor the quality of work, conduct inspections, and ensure compliance with project specifications and local building codes.

Resource Management: Oversee the delivery, storage, and usage of materials, tools, and equipment on-site, ensuring optimal usage.

Scheduling: Help develop and maintain construction schedules, ensuring projects stay on track and within deadlines.

Problem Solving: Address and resolve issues on-site, including delays, material shortages, or unforeseen challenges.

Communication: Serve as the primary point of contact for project managers, architects, engineers, subcontractors, and clients, ensuring effective communication and reporting.

Documentation: Maintain daily reports on project progress, work completed, and any issues encountered. Document any incidents or safety violations.

Compliance: Ensure all work is performed in compliance with legal and regulatory standards.

Skills and Abilities:

Strong leadership and supervisory skills to manage teams effectively.

Excellent knowledge of construction processes, materials, and safety standards.

Ability to read and interpret blueprints, plans, and technical drawings.

Strong problem-solving and decision-making capabilities.

Good organizational skills and attention to detail.

Proficiency with construction management software (e.g., Procore, Buildertrend) is often preferred.

Good communication skills to interact with various stakeholders.

Job Requirements

Education and Qualifications:

High school diploma or equivalent (required).

A degree or diploma in construction management, civil engineering, or a related field is preferred.

Certification in construction safety (e.g., OSHA) is often required.

Experience:

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Operations Supervisor Requirements:

• A high school diploma or GED.
• A bachelor's or associate's degree in operations management or business management may be advantageous.
• Proven work experience in the relevant department.
• Experience in implementing operational processes.
• Good working knowledge of operational procedures and policies.
• Strong project management, administrative management, and organizational skills.
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.

Main Duties and Responsibilities

We are seeking a Housekeeping Supervisor to be part of the team in Mandai Rainforest Resort by Banyan Tree. The incumbent will be responsible for ensuring that our Resort meets the exceptional standards of cleanliness which is expected of our brand.

Key Responsibilities

• Operations: Oversee and where necessary, undertake the cleaning and maintenance of public areas, including lobbies, hallways, restrooms, meeting rooms, and other common spaces. Such tasks include but are not limited to sanitizing, dusting, cleaning and other related duties.
• Safety and Compliance: As part of the role, you will be responsible for ensuring adherence to all safety procedures and guidelines. This includes internal Resort policies as well as any statutory regulations.
• Supply and Inventory Management: Monitor and manage our inventory of cleaning supplies. You will need to work with the team to ensure that supplies are adequate and to minimize wastage.
• Team Supervision: Supervise, guide and mentor a team housekeeping staff.

Job Requirements

• Professional certification in Hospitality / Hotel Management or an equivalent professional qualification in a related field.
• 3 to 5 years’ experience in a similar capacity, preferably in a property of similar standing.
• Strong interpersonal, leadership and communication skills.

Sales supervisors of retail sales employees may:

Greet and assist customers

Respond to customer inquiries and complaints

Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Inventory stock and reorder when necessary

Instruct staff on how to handle difficult or complicated sales

Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions

Formulate pricing policies and accuracy

Attend trade shows to identify new products and services

Coach, counsel, recruit, train and discipline employees

Approve contracts with vendors

Utilize information technology to record sales figures for data analysis

• Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
• Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
• Accomplishes staff job results by coaching, counseling, and disciplining employees.
• Plans, monitors, and appraises job results.
• Conducts training.
• Implements and enforces systems, policies, and procedures.
• Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
• Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
• Provides quality service by enforcing quality and customer service standards.
• Contributes to team effort by accomplishing related results as needed.
• Supervisor Qualifications / Skills:
• Quality management
• Supervision
• Tracking budget expenses
• Safety management
• Staffing
• Delegation
• Performance management
• Organization
• Fostering teamwork
• Self-development
• Giving feedback

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

• Ensuring teams work together to deliver quality work to strict deadlines.
• Monitoring construction processes, and providing training and team building sessions are required.
• Ensuring adherence to health and safety regulations at all times.
• Performing equipment, material, and routine site inspections.
• Scheduling regular meetings with vendors, site inspectors, managers, and staff.
• Writing up reports, budgets, project plans, and presenting them to relevant stakeholders.
• Working closely with architects and other professionals.
• Staying up-to-date with safety codes and advancements in construction.
• Assisting with the recruitment and training of new staff.
• Processing paperwork and traveling to multiple sites as required.

Responsibilities

· Assisting in hiring and training beauticians as required.

· Arranging and managing the employee’s work schedules, considering seasonality for occasions and peak times.

· Maintaining records of staff members which includes their salaries and working schedules.

· Advertising and promoting services, offers, and discounts via social media.

· Monitoring stock and ordering beauty products as and when required.

· Tracking the payments received from clients.

· Offering discount bundles and running online competitions to attract new clients.

· Ensuring proper cleaning of beauty equipment and tools after use and following hygiene practices across all beauty stations.

· Maintaining records of all transactions and presenting it to the beauty or hair salon owners.

Requirements

· 3 yrs working experience in similar role.

· Proficient with all skin and hair treatments.

· Excellent knowledge of bookkeeping and accounting procedures.

· Ability to handle customers’ requests and complaints with elegance.

· Excellent oral and written communication skills.

· Strong organization and analytical skills.

· Exceptional customer service skills.

· Strong negotiation and sales skills.

· Proficiency in Microsoft Office.

· Customer-oriented individual and an outstanding problem-solver.

· Good numerical abilities.

· A keen eye on details.

· Good time management skills.

· Exceptional leadership skills

Must be able to work night shift or split shift
Must be able to work extra hours or weekend if needed

Responsibilities:

• Oversee day to day operations of the facility.
• Schedule preparation, pre-planning and resource forecasting to all activities.
• Monitor and control food management on site as to ensure proper storage and unnecessary wastage.
• Foster positive communications and relationships with team members, management, vendors and clients.
• Provide for site safety and security, devise and implement site policies and standard operating procedures.
• Handle emergencies appropriately according to established procedures, prepare and file accident reports.
• Supervise and evaluate staff, complete employee reviews; keep accurate records of employee attendance and timesheets; provide positive direction to motivate quality performance, discipline personnel when necessary and appropriate.
• Interview candidates; onboard and help in training new hires.
• Set goals and oversee work to completion, schedule and track assignments.
• Communicate with customers regarding products and services.
• Liase and work closely with customers.
• Any other ad-hoc duties as assigned from time to time.

Requirements:

• A minimum of 2 years of relevant experience in KTV/Restaurant Service/Retail or equivalent.
• At least a Certificate in Food & Beverage service.
• Great communication skills.
• Able to commit shift work, weekends and public holidays.

### *Job Summary*:

The Operations Supervisor is responsible for overseeing the day-to-day operations of the courier service, ensuring smooth and efficient package handling, timely deliveries, and compliance with safety and company standards. The role includes managing a team of drivers, couriers, and warehouse personnel while optimizing routes and ensuring customer satisfaction.

### *Key Responsibilities*:

- *Supervision*: Lead, coach, and supervise a team of delivery drivers, warehouse staff, and support personnel. Provide ongoing training and performance feedback.

- *Daily Operations*: Oversee all aspects of daily operations, including package sorting, route planning, dispatching, and deliveries to ensure efficient workflows.

- *Route Optimization*: Ensure the optimization of delivery routes for maximum efficiency and cost-effectiveness, leveraging technology and route planning tools.

- *Customer Service*: Resolve customer complaints or issues in a timely manner while maintaining a focus on customer satisfaction.

- *Safety Compliance*: Ensure all operations comply with safety regulations and internal policies. Conduct safety training and regular safety checks.

- *Performance Monitoring*: Track key performance indicators (KPIs) such as delivery times, customer satisfaction, and operational costs to meet company goals.

- *Inventory Management*: Monitor and control inventory levels to ensure sufficient supply of packaging materials, uniforms, and other equipment.

- *Collaboration*: Work closely with other departments, including sales and customer service, to improve operational efficiency and resolve service issues.

- *Scheduling*: Plan and manage employee schedules to ensure appropriate staffing levels for daily operations and peak times.

- *Problem Solving*: Troubleshoot operational challenges, including late deliveries, vehicle breakdowns, and personnel shortages.

- *Reporting*: Prepare and submit regular operational reports to management, including productivity, cost-efficiency, and performance updates.

### *Qualifications*:

- Bachelor’s degree in Logistics, Business Administration, or a related field (or equivalent work experience).

- Proven experience in a supervisory role, preferably in logistics, courier, or transportation services.

- Strong understanding of courier operations, route planning, and inventory management.

- Excellent leadership, communication, and problem-solving skills.

- Proficiency in logistics software and Microsoft Office (Excel, Word, etc.).

- Ability to work in a fast-paced environment and manage multiple tasks.

- Strong attention to detail and focus on customer satisfaction.

- Valid driver’s license may be required.

### *Work Environment*:

- Primarily office-based with time spent in warehouses and with delivery drivers in the field.

- Fast-paced environment with occasional need for evening or weekend shifts during peak periods.

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This role requires both strong leadership skills and the ability to manage logistics workflows efficiently.

• Maintains project administration in a correct and timely manner.
• Orders materials and equipment and takes care of the necessary permits.
• Accomplishes construction human resource objectives by selecting, orienting, and training employees.
• Assesses safety and finance goals.
• Manages sub-contractors by locating, evaluating, and selecting contractors.
• Meets operational standards by contributing construction information to strategic plans and reviews.
• Meets construction budget by monitoring project expenditures.
• Accomplishes construction project results by defining project purpose and scope.
• Approves construction projects by conducting inspections at critical phases.
• Prevents fines and work interruptions by complying with, and enforcing, codes.
• Maintains a safe, secure, and healthy work environment by following guidelines, standards, and procedures.