Job Description:

Oversee and manage the efficient running and profitability of the outlet in line with the branch standards, while meeting the employee, company’s and customers’ expectations.

Assist the manager to supervise the effective control of food & beverages, inventory and labour cost to ensure that the operational expenditures stay within the budget.

Plan, coordinate, review and control production activities in order to ensure that workplace safety.

Possesses positive attitude, proactiveness, common sense and good teamwork.

Stir fry dishes as and when required.

Job Requirements:

At least 5 Year(s) of working experience in the related field and industry.

Long hours of standing during the working shift.

Polite manner, energetic, cheerful, and hardworking.

Self-discipline and self-motivated and enjoys interacting with people and serving customers.

Long standing during the working hour is required

Responsibilities:

• Lead and supervise work closely with subcontractors within the scheduled timeline
• Ensure subcontractors execute their works accordingly to the industrial standards and contract specifications
• Assist in project defects and rectifications
• Any ad-hoc duties as assigned

Requirements:

• Possess Minimum a Certificate in Building Supervision or relevant discipline
• Experience in HDB BSC Operation would be an advantage
• Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters)

Responsibilities:

1. Scheduling and assigning specific duties/roles to cleaners and also ensuring that they are carried out expertly.

2. Knowledge of operating cleaning machines, scrubbers, hi-jet, etc, and able to provide training to cleaners on how to use cleaning machines.

3. Assist Manager on the establishment of cleaning standards and procedures for cleaners and ensure adherence to these standards and procedures.

4. Be the first contact person to complaints and ensure customers' satisfaction

5. Controlling and monitoring the usage of cleaning materials so as to avoid or minimize waste and/or misuse

6. Any other duties assigned by Manager and Clients

Requirements:

1. Able to work midnight shift

2. Able to Standby 24x7, Must be able to report for work on short notice at times.

3. Able to work OT including weekends and public holidays.

4. Able to work in islandwide locations, and able to go to multiple locations daily.

5. Excellent customer service skills and able to interact well with clients

6. At least 1 year’s experience in similar role in cleaning sector

• Analyze all opportunities and recommend ways to improve efficiency and reduce costs.
• Maintain and provide efficient backup to supply department and ensure achievement of all internal and external needs.
• Provide training to workers and provide upgrade to various technical skills.
• Analyze and identify all performance related issues and ensure appropriate steps to prevent loss.
• Check the quality of all metal parts before assembling them for cuttingor cleaning as necessary
• Disassembly and installation machinery and equipment
• Initiating and fostering a spirit of cooperation within and between departments.
• Maintains quality service by establishing and enforcing organization standards
• Maintains safe and clean work environment on the use of all control points, equipment, and resources
• Help on loading and unloading
• Need to perform ad hoc duties as arranged by employer
• Able to work OT on weekends and public holiday
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Quality Supervisor (QAQC)

Location: Penjuru Place (shuttle bus provided)

Monday - Friday 8am - 5.30pm

The Quality Supervisor is responsible for ensuring timely and effective implementation of the company's policies, procedures, and standards involved in assuring the quality of manufactured products and customer satisfaction, as well as for conducting quality control activities. The Quality Supervisor strives to ensure the facility adheres to quality licenses, standards and certifications.

A successful candidate will collaborate closely with functional areas such as Manufacturing, Procurement, Mfg. Engineering, Sustaining Engineering, Product Lines, R&M and Geozones regularly as well as presenting to internal teams plans and updates.

Job Responsibilities:

• Supervise and lead Quality Assurance and Quality Control personnel.
• Maintain site Quality Management System.
• Update QMS records and maintain all necessary documentation and certificates.
• Responsible for following management of change as processes and procedures are updated as per QMS requirements.
• Perform regular process audits in Manufacturing areas and functional areas, including technical work instructions, processes, procedures, and competence and ensure compliance.
• Generate CARs related to any deficiencies and track them to completion.
• Keep competency records up-to-date.
• Conduct training related to QMS, procedures, WIs, others.
• Actively participate in Contract Reviews.
• Develop customer QCP Plans. Ensure contractual requirements are built into Quality Control plans.
• Actively participate in Pre-Production meetings.
• Coordinate Client visits, and audits and constant communication to demonstrate our commitment and promote the Corporate Quality Management System.
• Drive action trackers to completion, related to customer audits, manufacturing reviews or qualification process.
• Coordinate TPIs per customer QCPs, and per production schedule. Ensure documentation meet requirements.
• Review/release WOs from a Quality point of view.
• CPARs/NCRs/COPQ; monitor performance/trends, data analysis, and evaluate the effectiveness of corrective actions to ensure that the required improvements are sustained. Actively participate in RCA. Monitor/track other Quality KPIs.
• Coordinate with product design engineers and manufacturing engineers the requirements in the quality plans and inspection and test plans to be aligned with their engineering design criteria, production schedules and customer requirements.
• Coordinate quality assurance plans for new PNs/product introductions.
• Review and approval purchased materials/products mill test certificates if it complies with the required company specifications and/or applicable industry standards prior to acceptance and use.
• Ensure quality control inspection and testing activities are performed in accordance with Global MFG QMS, customer QCPs/Inspection matrices, and/or local procedires and work instructions.
• Manage non-conformance process in accordance with Global MFG QMS.
• Identify a minimum of two continuous improvement projects per year to lead and complete with measurable improvement to the business in terms of margin, quality, etc
• Any other delegated responsibilities as instructed by his direct supervisor within the timeframe specified safely and efficiently to meet business requirements, provided the instruction is reasonable and you are capable and deemed competent to fulfil these.

Job Requirements:

• 5 to 8 years of experience with ISO-9001 and API Q1
• Minimum 5 years of experience in QA/QC role in the manufacturing environment
• Excellent written, reading, and oral communication in English
• Computer literate and familiar with Microsoft Office software at a minimum
• Fast learner, results-oriented and independent with strong interpersonal skills
• Possess strong customer service skills, i.e. listening, follow-through, and willingness to help
• ISO 9001 and API Q1
• Certified Auditor
• Ability to read engineering drawings
• Ability to interpret MTCs (Material Test Certificates) against the Company specifications
• Skilled at data mining (Excel Pivot Tables, other Excel tools)

Preferred

• Lean / Six Sigma experience
• Certified Lead Auditor
• Root Cause Analysis implementation experience
• Power BI dashboards.

Chin Swee Rd (near Chinatown MRT)

6 days (8 hrs/day including 45 mins break)

Shift hours: 7am – 3pm; 3pm – 11pm; 11pm – 7am

$1900 - $2300

Responsibilities:

• Attend to guest room and public area maintenance as reported by Front Office and Housekeeping.
• Carrying out preventive maintenance of all electrical installations and equipment.
• Other tasks and responsibilities includes upkeeping and maintenance of fixtures & fittings, carpentry, painting and plumbing works.

Requirements:

• Possess minimum National Technical Certificate – 3 (NTC 3)
• Able to perform 3 rotating shifts, including weekends and public holidays.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Descriptions

To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively

To provide excellent customer service and management and to ensure that all your staff understands the importance of such standards

Ensure smooth day-to-day operation of the restaurant

Assist in planning schedule

Ensuring compliance with licensing, hygiene and health and safety legislation/guideline

Develop strategic and operational plans for managing execution and measuring results

Any other duties as may be assigned by management

Job Requirement

Strong communication, interpersonal and management skills

Team Player

At least 2 years of experience in a similar position

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene standard

Responsibilities:

1. Manage, support, plan and organise day-to-day cleaning schedule to ensure smooth operations

2. Plan manpower resources and coordinate staff allocations with operations supervisors in different work sites.

3. Review processes and work flow to improve overall productivity and efficiency in operations planning

4. To ensure adequate administrative and operational support to the operational team efficiently and effectively

5. Investigate and respond to clients’ queries on cleaning arrangements from time to time.

6. Plan and coordinate the inbound and outbound of the company's cleaning inventories.

7. Submit written report to Operations Manager weekly

Requirements:

1. Able to work in a team with communication and understanding of work flow.

2. Ability to listen and empathize with the situation

3. Proficient in Microsoft Office Applications

4. Able to work with tight deadlines

5. At least 3 years’ relevant experience in cleaning industry.

Roles and Responsibilities

1. Provide general administrative support to related internal departments
2. Maintain proper filing of records, correspondences and documents
3. Data entry and payroll functions
4. Perform ad-hoc and other administrative duties as assigned by supervisor

Job Requirements

1. Minimum 1 year working experience, and proficient in Microsoft Office
2. Willingness to learn and good time management
3. Organised and detailed who can work independently
4. 5 day work week

Retail Store Supervisor

Branded fashion store at *Orchard, Vivo, Changi city point, Changi airport

· Salary up to $2700 +commissions ++

· Working hours: *5 Days work week/ *44hrs per week

To supervise and control an assigned store's operational activities and staffs

To support in the achievement of sales growth and profitability targets

Supervise, control, coach, and review performance of own human resources, enhance skills

Supervise, control, and perform implementation of store merchandising plan for existing brands including store inventory level in order to increase sales and profit hence support organization’s goals

Supervise, control, and perform store-wide operations activities covering people management, protection of company asset, inventory management, customer servicing following SOP in order to increase sales, ensure customer satisfaction and compliance to SOP

Prepare reports for weekly sales, absence, petty cash, and work order

Requirements:
*O/A level/ ITE/ Diploma with Singapore retail supervisory experiences.

*Good communications and customer service skill.

To apply:

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

Please state Available Commencement

Please current/ previous salary and expected salary

-Order supplies to stock inventory appropriately

-Verify and endorse all incoming products materials

-Help in the preparation and design of all food and drinks menus.

-Produce high quality plated both design and taste-wise

-Assist in preparation, washing, peeling, chopping, cutting all food ingredients.

-Cleaning the food preparation equipment and other kitchen tools, housekeeping.

-Ensuring the food preparation areas are clean and hygienic.

-Comply with and enforce sanitation regulations and safety standards

-Resourcefully solve any issues that arise and seize control of any problematic situation

-Monitor portion control to meet requests and minimize waste

-Maintain a positive and professional approach with customers

-Ready to work any shift.

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Description & Responsibilities

• Have experience in Business Management
• Provide daily reports on project progress
• Create and implement new Standards and manage people output result
• Oversee business operation
• Able to multi-task and perform ad-hoc task assigned
• Independent & fast learner
• Excellent interpersonal, communication & negotiation skills
• Resolves issues and disputes

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

- Understand and comply to company’s policies and procedures

- Work closely with the managers to lead staff

- Ensure smooth operation of outlet

- Confident in interacting with customers

- Provide recommendations and upsell to maximize profitability

- Able to handle POS and staff roster
- Maintain good hygiene and housekeeping
- Statutory Benefits (Annual Leave, Sick Leave, Medical Claim)
- Uniform will be provided

Requirements

- Start work at midnight 12am

- F&B experience

- Able to work in a fast-paced environment

- Strong focus on operations, customer service and food quality

restaurant Service or equivalent.

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

You will motivate and lead a team of sales staff towards achieving excellence in customer service to achieve sales and profitability of the assigned departments.

• Actively seek out customers, offers friendly greeting; answer questions, describe features and benefits of merchandise; convert them to buyers;
• Guide and train new associates on required customer service standards, procedures and expectations; and develop staff for greater responsibilities;
• Conduct performance review for all staff under your direct report;
• Lead and motivate a team of sales staff towards achieving excellence in customer service;
• Provide feedback to buyers and department managers on merchandise sell through, customer feedback, slow and fast moving merchandise, etc. and
• Any other duties assigned from time to time

On-the-job training with Buddy Trainer

Work Location : Orchard

Requirements:

• Diploma / GCE A Level / 2 years’ supervisory experience in sales
• Possess initiative, is proactive, analytical, resourceful and has a sense of urgency
• Pleasant, cheerful personality and enjoy meeting people
• Able to work 6-day work week, 2 rotating shifts, including weekends and public holidays

Welfare & Benefits :

Basic Salary + Monthly Commission + 1 Month AWS + Public Holiday Allowance + 14 Days Annual Leave + Birthday Celebration (leave + vouchers + discount) + Staff Discount + Medical & Dental Reimbursement + Long Service Award + etc

Only shortlisted candidates will be notified for interview.

All data collected will be used for recruitment purpose only.

• Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; adding seasonings; verifying taste; plating meals.

• Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigerating cold ingredients.

• Adheres to proper food handling, sanitation, and safety procedures;maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required and maintains appropriate dating, labelling and rotation of all food items.

• Contributes to daily,holiday and theme menus in collaboration with supervisor.

• Maintains cleanliness and sanitation of equipment, food storage, and work areas.

• Completes cleaning according to daily and weekly schedules and dishwashing/pot washing.

• Listens to customer complaints and suggestions and resolves complaints.

• Implements suggestions within parameter of position and refers more complex concerns to supervisor.

• Participates in and/or contributes to programs,committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Assisting with the preparation of food and the serving of all meals to customers.

• Supervising a team to ensure that the kitchen and service areas are clean and tidy.

• Ensuring all food and health and safety regulations are followed.

JOBSCOPE

1. Assist in ensuring the smooth flow of operations with a focus on safety, customer service excellence and profitability

2. Assist the daily operations including planning and handling all the frontline services, vehicle management, carpark management & Staff allocation and deployment.

3. Develop, implement and improve SOP and safety for operations activities

4. Monthly KPI Planning & Audit on staff performance,

5. Train and manage operation teams, identifying training and development needs, providing clear operating guidelines to maximize productivity and efficiency

6. Submit monthly report to the management

7. Conduct regular services audits and spot checks on staffs at jobsite

8. Administrative support including preparation of related documentation for jobsites and weekly report

REQUIREMENTS'

1. Minimum 3 years’ experience of operations management, scheduling and planning

2. Good customer service and complaint handling skill

3. Analytical, Problem Solving and follow-up skills

4. Able to multi-task and possess good organization skills

5. Minimum 4 years of Class 3 drivers' licence

6. Main point of contact for operational issues, accidents, incidents etc.

7. Able to work in a fast-paced environment

8. Excellent verbal and written communication skills

9. Strong supervisory and leadership skills

10. Able to work on PH and Weekend

Prior similar experience, willingness to learn and adapt is given form importance in our selection against education qualification alone. We regret that only short listed applicants will be notified.

Thank you.

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; adding seasonings; verifying taste; plating meals.

• Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigerating cold ingredients.

• Adheres to proper food handling, sanitation, and safety procedures;maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required and maintains appropriate dating, labelling and rotation of all food items.

• Contributes to daily,holiday and theme menus in collaboration with supervisor.

• Maintains cleanliness and sanitation of equipment, food storage, and work areas.

• Completes cleaning according to daily and weekly schedules and dishwashing/pot washing.

• Listens to customer complaints and suggestions and resolves complaints.

• Implements suggestions within parameter of position and refers more complex concerns to supervisor.

• Participates in and/or contributes to programs,committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Assisting with the preparation of food and the serving of all meals to customers.

• Supervising a team to ensure that the kitchen and service areas are clean and tidy.

• Ensuring all food and health and safety regulations are followed.

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Job Description & Requirements

• Overall in charge of operations.
• Plan work schedule
• Provide immediate supervision, assign tasks, check works at frequent intervals, and maintain schedules
• Ensure employee follow safety, quality requirement, and all applicable company policies at all times
• Support overtime.
• Must have relevant experience.
• Other duties assigned by the manager or director

Duties and Responsibilities:

• Assist the Operation’s Manager in the daily supervision of the whole operations and manpower to ensure operational excellence and top customer service. Coordinate with the General Manager in different operational issues and promotional activities.
• Overall management of warehouses’ activities; plan routes and process deliveries.
• Develop a productive, stress-free and profitable working environment for employees.
• Supervise, coach and train warehouse workforce.
• Create and implement logistics principles, policies and processes across the organisation to improve operational and financial performance.
• Address operational issues and concerns in a timely manner.
• Oversee operational cost, and in charge of closing of the daily delivery reports.
• Assist in interviewing, recruiting, training, performance evaluation, promotion and termination undertakings.
• In charge of attendance and schedule appointments to riders and driver’s delivery schedules and making sure that there is standby whenever deemed necessary.
• Perform routine inspection and evaluation on the driver’s and rider’s delivery schedules.
• Liaising and negotiating with all business clientele.
• Weekly meetings and prepare reports to Operation's Manager.

Requirements:

• Bachelor Degree in Logistics and Transport Management.
• At least 5 years experience in Logistics & Transports Industry.
• Able to commit time in this role.
• Require to standby 24/7 after working hours for unforeseen circumstance.
• Require to work over weekend/PH/after office hours.
• Overtime is a must, need to work over midnight if required.
• Valid Singapore Class 3 Driving License.

Interested candidate please forward your CV to:

[email protected]

(Only shortlisted candiate will be notify)

Main Job Task & Responsibilities

• Ensure smooth flow of daily operations
• Delivering excellent customer service to patrons
• Facilitate front-of-house duties (items ordering etc)
• Sales oriented and introduce food & beverage items to customers
• Display initiative and leadership qualities
• Build relationship with customers
• Maintain inventories
• Follow safety and hygiene policies
• Customer service management
• Training to junior staffs on roles and customer service)
• Barista (able to brew coffee and beverages) an advantage

Requirements

• Minimum 1 year in Food & Beverage industry
• Willing to learn attitude
• Good interpersonal skills
• Team Player
• Full-Time
• Immediate vacancies
• Staff meals included on shifts

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking o ce management and administration.
• Coming up with e ective strategies to enhance the organization's nancial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance. Improving the work environment and operations of your department and the organization as a whole.