Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

Looking for a team leader with a passion for F&B. (Thai Culture and Food is a +)

If you have these traits and experiences, drop us a message to have a chat! =)

Service Oriented and always with a smile

Managing a F&B Team firmly with good morale

Resilient and a Problem Solver

Ideally but not essential :

2 years of experience of managing a team

Good performers will be rewarded throughout the year with increments and performance bonus. Top performers will also be offered option to be part of the business!!!

Management Trainee

Embark on a journey towards a dynamic and fulfilling career in a vibrant global business environment with Cogent!

In Cogent, our Management Trainee Programme is specifically designed for fresh graduates to receive comprehensive training which sets them on an accelerated track to management positions.

As a Management Trainee, you will undergo training through assigned job rotations, along with structured training and development courses that will provide grounding and exposure to the wide spectrum of our businesses and operations. You will also be mentored and coached by the senior business mentors who will help you develop a sharper focus of what is needed to grow professionally and gain relevant

Cogent requires equally passionate and dynamic individuals to drive its company’s growth. We are looking for potential candidates who possess initiative and leadership qualities and have the willing-to-learn attitude to join the Cogent family.

• Learning all aspects of company’s businesses and to acquire skills needed to assume a management position.
• Provide full spectrum of administrative and operational support in day-to-day business operations and project management.
• Develop and review project plans, track issues, facilitate and coordinate with various team players effectively.
• Learn the management viewpoints, company policies and best practices through assignments and rotations in various business units.
• Study existing workflow and assist with the revising and development of processes and procedures to enhance overall organisational efficiency.

Requirements:

• Recognised degree in any discipline
• Self-motivated & results oriented
• Independent & resourceful
• Competent in problem solving & possess strong analytical skills
• Able to multi-task in a fast-paced environment
• Good communication skills

Others Information:

• Alternate Saturday
• 2 ways transport from Jurong East MRT
• Daily meal subsidy
• In-house gym
• Dental, medical, insurance benefits

Send your resume to:

[email protected]

Job Responsibilities:

• Maintain restaurant’s cleanliness
• In charge of restaurant’s daily opening and closing
• Deliver good customer service
• Prepare different meals and cooking ingredients
• Assist Chef on kitchen operation
• Responsible for the cashiering, daily reports and other ad-hoc duties

Job Requirements:

• Minimum 1 year of working experience in F&B industry
• Candidate who is interested to pursue their career in F&B are encourage to apply
• Able to commence immediately

Job Title: Management Trainee

Location: Tiong Bahru/Punggol/Alexandra

Working Hours: 44 hours per week (1 week 5 days 1 week 6 days)

Salary: $2700-$3500

Job Responsibilities:

* Take charge of Quality, Service, and Cleanliness assurance within the cafe operations

* Supervise cafe operations, cash control, and shift management

* Manage a high-performance team and develop their talents

* Assist manager to plan staff duty schedule for service crew and ensure sufficient staff and monthly management reports

* Make every effort to let customers feel welcome with friendly and uncompromising service.

* Supervise operations in outlet and serve customers.

* Handle customer complaints, maintaining good customer relationships.

* Progressively master the skills to run restaurant operations.

Requirements:

* Minimum Qualification Degree in any field

* No Experience required

* Good communication and leadership skills

* Determined and capable to work under pressure in a fast-paced environment

* Diligent team player passionate about F&B operation

Job Title: Management Trainee

Location: Tiong Bahru/Punggol/Alexandra

Working Hours: 44 hours per week (1 week 5 days 1 week 6 days)

Salary: $2700-$3500

Job Responsibilities:

* Take charge of Quality, Service, and Cleanliness assurance within the cafe operations

* Supervise cafe operations, cash control, and shift management

* Manage a high-performance team and develop their talents

* Assist manager to plan staff duty schedule for service crew and ensure sufficient staff and monthly management reports

* Make every effort to let customers feel welcome with friendly and uncompromising service.

* Supervise operations in outlet and serve customers.

* Handle customer complaints, maintaining good customer relationships.

* Progressively master the skills to run restaurant operations.

Requirements:

* Minimum Qualification Degree in any field

* No Experience required

* Good communication and leadership skills

* Determined and capable to work under pressure in a fast-paced environment

* Diligent team player passionate about F&B operation

Job Description:

· Work closely with the Manager.

· Monitor outlet’s expenses, making sure that all costs are within the budget.

· Assist manager to plan staff duty schedule for service crew and ensure sufficient staff and monthly management reports

· Make every effort to let customers feel welcome with friendly and uncompromising service.

· Supervise operations in outlet and serve customers.

· Handle customer complaints, maintaining good customer relationships.

· Progressively master the skills to run restaurant operations.

· Receive training and perform duties in various sections of company’s operations.

· Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;

· Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.

· Perform ad-hoc duties as assigned by superior.

Requirement：

· Bachelor degree or above

· Able to work on split shifts, weekends, and public holidays

· Service oriented and passionate working in F&B industry

· Possess good communication and interpersonal skills

· PC literate, well-organized and self-motivated

· Bilingual in English and Mandarin to communicate with customers

What our program looks like:

Hilti Outperformer is a global management development program like no other. Over a two-year period we’ll prepare you for a global leadership career by putting you at the center of our customer-focused business model.

As an account manager in the first year, you’ll learn everything about our customers and how to meet their needs; in the second year of the program you will take on global and regional assignments in different functions with significant senior executive exposure.

Yes, it’s fast paced and challenging, but we’ll coach and mentor you while broadening your experience through a range of international management projects and an impactful social project.

You’ll get the support you need to learn, grow and carve out your own career and, aside from enjoying an incredible experience, you’ll be certified by a top-ranked European business school.

Courses and Events:

• Leadership training: a course at a renowned European business school
• Business Management Training: individual training at Hilti
• Global Summit: 4 - 5 days at head office in Schaan (Liechtenstein) with involvement of the Hilti Executive Board
• Social project: 7 - 8 days ≪ building a better future ≫ improving life conditions for those in need

Requirements:

• You hold at least a master’s degree (economics, business administration, international management, engineering, marketing or finance).
• You are a multilingual talent, fluent in English and at least one other language (management trainees are required to rotate through multiple project roles in multiple assigned countries, subjected to performance and business opportunities)
• You have gained international experience through your work or studies and have spent between 2 months to 3 years in a professional environment.
• You enjoy learning and are mature, assertive, curious, and dedicated.
• You’re a flexible team player, with good communication and social skills, and you can inspire others.
• You’re internationally mobile. A global thinker who is keen for diverse cultural experiences and the opportunity to work abroad.

Responsibilities:

• Achieve the shop sales and objectives that are set by the company
• Accountable and responsible for the day-to-day effective and efficient operations of the shop
• Responsible and committed in training staff and building teamwork
• Possess strong product knowledge, selling skills and able to manage optimal stock level in the shop
• Coach and counsel the team members for optimal shop performance
• Assist superior by performing the duties and tasks that are assigned at any time

Requirements:

• If we need , Able to work during weekends and public holidays
• Proven sales results, superior people management skills and shop operations experience
• Strong in coaching and counselling of team
• A team builder and developer
• Constantly explore and groom individual potential to acquire the skills and knowledge needed in the job

Innovation Organization is a company appointed by local and international clients from diversified industries to build their marketing presence and services

We are seeking a driven and ambitious Campaign Management Trainee to join our sales and marketing team

Responsibilities:

• Acquire and implement strategies to expand consumer base
• Leading team and sales projects to meet client objectives
• Oversee the performance of marketing events and outreach
• Review the effectiveness of strategies according to campaign targets
• Assist with overall support to the team and identify ways to facilitate progression

Requirements:

• Goal-oriented and process-driven mentality
• Self-motivated with a creative character
• A business mindset, passion for achieving as part of an excelling team
• Attitude to contribute and develop alongside the company
• Passport ready

If you are looking forward to working with some of the leading establishments in the international market, here is your opportunity to kickstart a career in the sales and marketing field!

Avenue of Brands Pte Ltd was founded in 2024. We aim to serve quality food at affordable prices. We are a fast-growing brand and currently expanded to 8 outlets around Singapore. We are looking for candidates with passion in F&B to join our growing team!

• Responsible for daily outlet operations which includes effective scheduling, employee communications and training
• Ensure the highest safety and hygiene standards compliance with regulations
• Create a positive and rewarding customer experience
• Lead and motivate team members to achieve sales targets and customers satisfaction
• Other duties as assigned
• For Management Trainee - Fast track to Outlet Manager in 6 months (depending on performance)
• Wok experience preferred
• Incentives and medical benefits provided
• Multiple work locations available
• 5 days or 6 days per week
• Full Time

Job Description:

• Work closely with the Manager.
• Monitor outlet’s expenses, making sure that all costs are within the budget.
• Assist manager to plan staff duty schedule for service crew and ensure sufficient staff and monthly management reports
• Make every effort to let customers feel welcome with friendly and uncompromising service.
• Supervise operations in outlet and serve customers.
• Handle customer complaints, maintaining good customer relationships.
• Progressively master the skills to run restaurant operations.
• Receive training and perform duties in various sections of company’s operations.
• Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;
• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
• Perform ad-hoc duties as assigned by superior.

Requirement：

• Bachelor degree or above
• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Job Description:

• Work closely with the Manager.
• Monitor outlet’s expenses, making sure that all costs are within the budget.
• Assist manager to plan staff duty schedule for service crew and ensure sufficient staff and monthly management reports
• Make every effort to let customers feel welcome with friendly and uncompromising service.
• Supervise operations in outlet and serve customers.
• Handle customer complaints, maintaining good customer relationships.
• Progressively master the skills to run restaurant operations.
• Receive training and perform duties in various sections of company’s operations.
• Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;
• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
• Perform ad-hoc duties as assigned by superior.

Requirement：

• Bachelor degree or above
• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Management Trainee Job Highlights

• Fast track career progression
• Quarterly cash incentives
• Medical and dental allowance
• Birthday vouchers

Job Description

At Auntie Anne’s, we're a big fan of passion. If you've always dreamt of running a store, we'll gladly show you the way to lead and operate a food business like a seasoned entrepreneur. And when you get there, we'll get you ready for even bigger roles at one of the Singapore’s fast growing F&B companies.

As a Management Trainee (MT), you will work closely with Area managers and receive training from Outlet Managers, for a fast track series of successive promotions. MTs typically spend six to eight months learning the basics of operations. Once you master the workings of key positions in the operations, you are given increasing levels of management responsibility and training in preparation for a series of successive promotions.

As a MT, you will:

· Shape the future of Auntie Anne’s

· Master budgeting, cost management, inventory planning, excellent customer service delivery

· Plan and execute sales building activities and target settings

· Take charge of Quality, Service, and Cleanliness assurance within the store operations

· Supervise store operations, cash control, and shift management

· Manage a high-performance team and develop their talents

· Drive training, and marketing campaigns

We are looking for people who have

• A Degree, Diploma, Higher Nitec or Nitec in any discipline
• High energy and a strong passion to bring smiles
• Drive and resourcefulness to deliver results
• Strong communication skills with the ability to lead and motivate a team
• Able to work shifts, weekends and public holidays
• No experience is needed
• Also open to candidates from F&B, Hotel, Retail or service industry

If you have passion to build teams and driver performance, our rigorous programme will have you ready to manage your own stores in as little as 1 year, and your own area in as little as 3 years.

TSH and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering six (6) concepts. Quaich Bar (4 outlets) and Signature Reserve with whisky as the main theme and The Other Room as our award-winning cocktail bar.

With Two (2) newly outlets just opened – Quaich Wanderlust@Hotel InterContinental Singapore and Quaich Capitol Whisky and Cigar Lounge@Hotel Kempinski, a luxury blend of a cocktail and whisky bar hidden in a corner of two of the finest internationally acclaimed hotels awaits the right candidates to enter with us into a world that is intimate and exclusive, yet complete in every way, with its finesse dripping from every drop of liquid in the glass, through every bite teeth, sinks our food offerings, while eyes glisten with awe a professional yet friendly service experience of a knowledgeable and passionate team.

JOB DESCRIPTION

· Ability to work smoothly with a team, synchronizes processes with others to fulfil orders as quickly as possible.

· Must be efficient and energetic, multitasking to complete multiple orders or switching between different types of activities.

· Helping out in the pantry for food preparation which includes cleaning duties when is required.

· Take customer orders, guiding them with selections and making recommendations if requested.

· Responsible for mixing and dispensing various alcoholic/non-alcoholic drinks for bar patrons.

· To replenish the stock/supplies as and when necessary.

· To monitor and maintain records of bar stocks, in particular wines and liquors and inform the manager for replenishment when necessary.

· To keep the bar counter clean, wash up, prepare garnishes and maintain housekeeping of the bar area.

· To provide efficient, attentive, courteous and professional service at all times.

REQUIREMENTS

· Ability to adapt and thrive in a dynamic and fast paced environment.

· Possess strong interpersonal and communications skills.

· Able to work independently and in team.

· Able to commit on weekends and Public Holidays.

· No experience needed as training will be provided.

If you're a FUN and OUTGOING individual that fits all the above criteria, do not hesitate to apply! Come join our big family today!

We regret that only shortlisted candidates will be notified.

Job Title : Investment Management Trainee

What do you think about a job that provides you with:

• Flexible hours. Have the freedom to plan your own work schedule

• The opportunity to engage in different levels of market.

• Achievable high income goals.

• For professionals looking for career change and work-life balance, matching salary plus attractive bonuses.

• Personal development plans. Designed with considerations of your individual strengths and business needs.

• Fast career track into management role.

• Comprehensive training program on financial skills and concepts.

•Attractive commission and bonuses (depending on individual and team performance)

• We offer a competitive compensation package with attractive bonuses and incentive trips.

If you answered YES to these, then this is the RIGHT JOB for YOU!

The role as a Investment Management Trainee will be to develop good relations with clients and learn to expand your network with them on various financial matters.

Manage and make critical decisions on client’s investment portfolio, advice on matters relating to asset management - mortgage financing etc.

Responsibilities

-Learn and chart out investment objectives for clienteles using their CPF and Cash portfolios.

-Trainee will also be taught to utilise DISC Personality Assessment and Enneagram to improve your communication with clients.

-Understand and balance risk vs rewards across different financial instruments (from bonds to derivatives like options/futures etc

- Building long term relationships with our clients.

- Underwrite, analyze and close finance deals.

About You...

• Independent, driven and resourceful

• Aspires to be an entrepreneur and have the energy, drive and ambition to succeed

• An interest or knowledge in business finance/management will be an added advantage

• A positive attitude and willingness to learn

•No experiences required as training will be provided

• English and Mandarin speaking preferred

• Minimum Education of Diploma from Local (Singapore) Polytechnics only or Recognised Degree in any field or equivalent

Monthly Salary :

$3000 - $8000

Responsibilities:

• Identify and assess potential candidates

• Conduct interview and manage selection procedures

• Design job descriptions and interview questions

• Organize and attend recruitment events

• Lead discussions in quarterly and annual hiring needs by department

• Foster long-term relationships with past applicants and potential candidates

• Involve actively in Human Resource activities with regards to Hiring and Managing of potential candidates

Requirements:

• Degree in any Discipline

• Candidates with strong track record in sports or co-curricular activities will have an added advantage

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Job Title : Investment Management Trainee

What do you think about a job that provides you with:

• Flexible hours. Have the freedom to plan your own work schedule

• The opportunity to engage in different levels of market.

• Achievable high income goals.

• For professionals looking for career change and work-life balance, matching salary plus attractive bonuses.

• Personal development plans. Designed with considerations of your individual strengths and business needs.

• Fast career track into management role.

• Comprehensive training program on financial skills and concepts.

•Attractive commission and bonuses (depending on individual and team performance)

• We offer a competitive compensation package with attractive bonuses and incentive trips.

If you answered YES to these, then this is the RIGHT JOB for YOU!

The role as a Investment Management Trainee will be to develop good relations with clients and learn to expand your network with them on various financial matters.

Manage and make critical decisions on client’s investment portfolio, advice on matters relating to asset management - mortgage financing etc.

Responsibilities

-Learn and chart out investment objectives for clienteles using their CPF and Cash portfolios.

-Trainee will also be taught to utilise DISC Personality Assessment and Enneagram to improve your communication with clients.

-Understand and balance risk vs rewards across different financial instruments (from bonds to derivatives like options/futures etc

- Building long term relationships with our clients.

- Underwrite, analyze and close finance deals.

About You...

• Independent, driven and resourceful

• Aspires to be an entrepreneur and have the energy, drive and ambition to succeed

• An interest or knowledge in business finance/management will be an added advantage

• A positive attitude and willingness to learn

•No experiences required as training will be provided

• English and Mandarin speaking preferred

• Minimum Education of Diploma from Local (Singapore) Polytechnics only or Recognised Degree in any field or equivalent

Monthly Salary :

$3000 - $8000

Job Description:

• Work closely with the Manager.
• Monitor outlet’s expenses, making sure that all costs are within the budget.
• Assist manager to plan staff duty schedule for service crew and ensure sufficient staff and monthly management reports
• Make every effort to let customers feel welcome with friendly and uncompromising service.
• Supervise operations in outlet and serve customers.
• Handle customer complaints, maintaining good customer relationships.
• Progressively master the skills to run restaurant operations.
• Receive training and perform duties in various sections of company’s operations.
• Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;
• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
• Perform ad-hoc duties as assigned by superior.

Requirement：

• Bachelor degree or above
• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated
• Bilingual in English and Mandarin to communicate with customers

TSH and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering six (6) concepts. Quaich Bar (4 outlets) and Signature Reserve with whisky as the main theme and The Other Room as our award-winning cocktail bar.

With Two (2) newly outlets just opened – Quaich Wanderlust@Hotel InterContinental Singapore and Quaich Capitol Whisky and Cigar Lounge@Hotel Kempinski, a luxury blend of a cocktail and whisky bar hidden in a corner of two of the finest internationally acclaimed hotels awaits the right candidates to enter with us into a world that is intimate and exclusive, yet complete in every way, with its finesse dripping from every drop of liquid in the glass, through every bite teeth, sinks our food offerings, while eyes glisten with awe a professional yet friendly service experience of a knowledgeable and passionate team.

Benefits:

- Career progression

- Overseas training opportunities

- Being part of company's large scale events

- Staff benefits (Annual Leave, Medical, Dental, etc. )

Requirements:

- Ability to adapt and thrive in a dynamic and fast paced environment.

- Possess strong interpersonal and communications skills.

- Able to work independently and in team.

- Able to commit on weekends and Public Holidays.

- No experience needed as training will be provided.

Job Responsibilities:

- Proactive attention to detail that motivates double-checking orders and making records of information when necessary

- Ability to work smoothly with a team, synchronizes processes with others to fulfill orders as quickly as possible

- Must be efficient and energetic, multitasking to complete multiple orders or switching between different types of activities

- Helping out in the pantry (Food preparation which includes cleaning duties)

- Take customer orders, guiding them with selections and making recommendations if requested

If you're a FUN and OUTGOING individual that fits all the above criteria, do not hesitate to apply! Come join our big family today!

*We regret to inform that only shortlisted applicants will be contacted*

Position Overview:Based in Singapore, our Marketing Management Trainee will be a vital part of our marketing initiatives across Southeast Asia. This role is designed for recent graduates looking to make an impact in KOL management, social media operations, consumer research, and the execution of new product launch events. The successful candidate will be eager to learn and contribute to our dynamic team. Regular travel within the region is required.

Key Responsibilities:
KOL Management:
Support in managing partnerships and coordinating KOL endorsements.
Assist in creating marketing campaigns featuring KOLs.
Social Media Operations:
Help drive social media strategies to increase brand engagement.
Support in producing content and tracking performance metrics.
Consumer Research:
Conduct market research to gather insights on consumer behavior and preferences.
Analyze data and provide reports to inform marketing strategies.
New Product Launch Events:
Assist in planning and executing events for new product launches.
Ensure events align with brand messaging and marketing goals.

Qualifications:
Bachelor's degree in Marketing, Communications, Business, or a related field, completed within the last year.
Basic understanding of marketing principles and practices.
Experience in social media management and KOL partnerships is a plus.
Strong organizational and communication skills.
Proficiency in Microsoft Office Suite and basic knowledge of social media management tools.
A keen interest in consumer research and market analysis.

Work Environment:
Based in Singapore with frequent travel to Southeast Asia locations.

JOB RESPONSIBILITIES:

- Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers.

- Engage with customers on TikTok by responding to comments and inquiries.

- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

- Conduct daily stock counts to maintain accurate inventory levels.

- Handle incoming customer calls and assist as needed.

- Provide client service support for retail network and E-commerce

- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.

- Assist in scheduling customers’ jewelry repairs.

- Process E-commerce orders from beginning to end.

- Ability to handle complaints/feedback competently.

- Ensure merchandise and displays are consistently well-presented.

- Any other ad-hoc tasks or projects.

JOB REQUIREMENTS:

• Fresh graduates are welcome to apply and grow with us
• Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environment
• Service-oriented with strong interpersonal skills
• Passionate about helping others and driving client satisfaction
• Dynamic, energetic, positive, and driven to exceed targets
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important
• General interest in working on different platforms, and a good knowledge of Excel
• Candidates must be willing to work on Weekends and Public holidays

Responsibilities:

• Achieve the shop sales and objectives that are set by the company
• Accountable and responsible for the day-to-day effective and efficient operations of the shop
• Responsible and committed in training staff and building teamwork
• Possess strong product knowledge, selling skills and able to manage optimal stock level in the shop
• Coach and counsel the team members for optimal shop performance
• Assist superior by performing the duties and tasks that are assigned at any time

Requirements:

• Able to work during weekends and public holidays
• Proven sales results, superior people management skills and shop operations experience
• Strong in coaching and counselling of team
• A team builder and developer
• Constantly explore and groom individual potential to acquire the skills and knowledge needed in the job

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
• Manage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards
• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices