The Facilities Management Executive plays an instrumental role in marketing, operations and maintenance of facilities under Church of Praise and her affiliates Ne-Xus Global Pte Ltd and Community Concern Services. This role provides critical support during rental of our facilities with a view to delivering a seamless end-to-end experience to our clients. As such, expertise in working audio-visual equipment is required. The successful candidate must be a pro-active problem-solver with a can-do attitude and who works well in a team. Having strong inter-personal skills for effective interaction with both potential clients and colleagues and the agility to react to issues that may arise during event rentals are important traits to have.

FACILITY MANAGEMENT

• Publicising Nexus Global's rental facilities

• Answering clients' and potential clients' enquiries and attending to site visit requests

• Facilitate smooth running of rental events

• Ensure facilities and equipment are functioning well

• Liasing with building management and sourcing and supervision of contractors

AV OPERATIONS

• Regular inspection, troubleshooting and maintenance of AV equipment

• End-user support and system monitoring during event rentals

• Sourcing for price-competitive equipment

• Maintaining comprehensive inventory listing

ADMINISTRATIVE TASKS

• Issuing and filing quotations and invoices to clients

• Renewal of licenses/equipment (eg., LEW, fire extinguishers, etc)

• Actively looks out for latest public health safety measures for events

BASIC IT SUPPORT

• For Ne-xus and its affiliated organisations - includes setting up of new laptops, troubleshooting communication/network issues, setting up email accounts, installing software, etc

QUALIFICATIONS

• Nitec in Electrical/Electronic Engineering, Diploma in AudioVisual Technology or Media and Infocomm Technolgy or equivalent qualifications

• At least 1 year's experience in relevant field

• Ability to work independently, multi-task and work well under pressure

• Possess IT skills and proficient in multi- media software

Responsibilities:

• Identify and assess potential candidates

• Conduct interview and manage selection procedures

• Design job descriptions and interview questions

• Organize and attend recruitment events

• Lead discussions in quarterly and annual hiring needs by department

• Foster long-term relationships with past applicants and potential candidates

• Involve actively in Human Resource activities with regards to Hiring and Managing of potential candidates

Requirements:

• Degree in any Discipline

• Candidates with strong track record in sports or co-curricular activities will have an added advantage

• Candidate with great team spirit, persistency, good communication and interpersonal skills are welcome to apply

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

This position is for individuals who have passion in teaching, love working with young children and believing in developing children to achieve competencies for future success. This position reports to the Centre Principal and works closely with centre teachers.

Our employees are given options to experience and impact various aspects of the business (Curriculum, Mentoring, Admin & Operations, Strategic Resources, & Marketing) through our career advancement and rotation program. We have a detailed individualized framework and advocate a strong culture of support for our employees, which includes, but not limited to, townhall meetings, employee engagement, and 1-on-1 discussions/check-ins.

Job Description

• Refine teaching and learning approaches aligned to Bright Kids curriculum
• Refine classroom management strategies, and strategies to observe and document children’s learning
• Engage children meaningfully through the customisation of curriculum and use of appropriate pedagogy
• Implement differentiated teaching and learning strategies to meet the diverse needs of children
• Inculcate the core values of Early Childhood Education through classroom activities and programmes
• Design quality learning environments
• Enhance trusting, respectful relationships with children through classroom curriculum and programmes
• Implement the appropriate course of action for the protection of children
• Adhere to health, safety, nutritional and hygiene standards and procedures
• Strengthen home-centre partnerships
• Co-lead collaborative projects with community stakeholders
• Guide colleagues to engage in continuous learning and reflective practice
• Contribute to fostering a culture of continuous learning
• Contribute in fostering a culture of collaboration
• Uphold the Centre’s Vision, Mission and Values

华文幼儿老师主要负责照看孩子，激发孩子学习华文的热情。

• 使用适合幼儿发展的学习材料和资源设计优质的学习环境
• 具有积极的团队合作力；
• 记录和分析幼儿的学习和发展，以便更好地为设计教学策略
• 与家庭合作以确保家庭和中心之间看护和学习的连续性

Requirements

• No prior preschool teaching experience required
• A minimum B4 grade for English Language
• A degree or local poly diploma or 5 O-level credits
• Willing to be part of the Career Conversion Programme (CCP) and Career Trial (CT)
• Singaporeans or PRs are preferred
• Dance Choreography
• Effective communication and Teamwork
• Open-mindedness

This is a traineeship program that will offer an opportunity for ITE or Diploma fresh graduates to obtain knowledge from structured training and OJT to gain work experience that will accelerate their technical competency and career progression in GE Aerospace.

The trainee will perform visual and dimensional inspection to written quality plans on incoming in-process and finished engine components. 

Essential Responsibilities:

• Ensure quality of parts meet specification requirements
• Ensure proper work clearance, correctness, and completeness
• Prevent non-conforming parts from proceeding to the next work station
• Provide support to Manufacturing Engineers and Quality System Engineers for evaluations, audits related activities
• Collect data, feedback on the quality of parts inspected to the Manufacturing Engineers and Quality System Engineers
• Perform visual & dimensional inspections, and set area management of the parts
• Perform scheduled maintenance & housekeeping task

Qualifications/Requirements:

• Nitec/Higher Nitec in Automation Engineering / Aircraft Engines Maintenance / Mechanical Engineering / Mechatronics Engineering / Aircraft Maintenance Engineering
• Diploma in Aerospace Engineering / Mechatronics / Aeronautical Engineering / Aerospace Technology / Aerospace Avionics
• Any relevant Nitec / Higher Nitec / Diploma engineering courses
• Able to read & write English at a professional working proficiency level
• Able to work rotating shifts
• Computer literacy in Microsoft Office
• Willing to accept a 1-year bond after the program
• Within 3 years of graduation OR the operationally ready date (ORD) for national servicemen
• Singaporean/Singapore PR only in order to meet Singapore government requirements for a strong Singapore core and for the Singapore government grants to be applicable.

Desired Characteristics:

• A team player
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Investment Operations Executive

Salary Range: $3,500 - $4,000

Working Days: Monday - Friday

Working Hours: 8am to 5pm/8:30am to 5:30pm/9am to 6pm/9:30am to 6:30am (flexi)

Working Location: Mountbatten

Responsibilities

• Assist in investment operations and execution on the platforms
• Assist in portfolio management and strategic rebalancing of portfolio
• Assist in investment market and economic research in portfolio design
• Assist in managing and updating of Investment related documents
• Administrative support to the Investment Committee
• Prior Experience in a Capital markets License company would be beneficial

Requirements

• Min 3 yrs work ex is preferred
• Degree holder specifically in banking finance
• Good working knowledge in investment management & portfolio management

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

This position is for individuals who have a passion for teaching, love working with young children, and believe in developing children to achieve competencies for future success. This position reports to the Centre Principal and works closely with center teachers.

Our Employees are given options to experience and impact various aspects of the business (Curriculum, Mentoring, Admin & Operations, Strategic Resources, & Marketing) through our career advancement and rotation program. We have a detailed individualized framework and advocate a strong culture of support for our employees, which includes, but is not limited to, townhall meetings, employee engagement, and 1-on-1 discussions/check-ins.

Job Description

• Refine teaching and learning approaches aligned to Bright Kids curriculum
• Refine classroom management strategies and strategies to observe and document children’s learning
• Engage children meaningfully through the customization of curriculum and use of appropriate pedagogy
• Implement differentiated teaching and learning strategies to meet the diverse needs of children
• Inculcate the core values of Early Childhood Education through classroom activities and programmes
• Design quality learning environments
• Enhance trusting, respectful relationships with children through classroom curriculum and programmes
• Implement the appropriate course of action for the protection of children
• Adhere to health, safety, nutritional, and hygiene standards and procedures
• Strengthen home-centre partnerships
• Co-lead collaborative projects with community stakeholders
• Guide colleagues to engage in continuous learning and reflective practice
• Contribute to fostering a culture of continuous learning
• Contribute to fostering a culture of collaboration
• Uphold the Centre’s Vision, Mission and Values

华文幼儿老师主要负责照看孩子，激发孩子学习华文的热情。

• 使用适合幼儿发展的学习材料和资源设计优质的学习环境
• 具有积极的团队合作力；
• 记录和分析幼儿的学习和发展，以便更好地为设计教学策略
• 与家庭合作以确保家庭和中心之间看护和学习的连续性

Requirements

• No prior preschool teaching experience required
• A minimum B4 grade for English Language
• A degree or local poly diploma or 5 O-level credits
• Willing to be part of the Career Conversion Programme (CCP) and Career Trial (CT)
• Singaporeans or PRs are preferred
• Dance Choreography
• Effective communication and Teamwork
• Open-mindedness

This position is for individuals who have a passion for teaching, love working with young children, and believe in developing children to achieve competencies for future success. This position reports to the Centre Principal and works closely with center teachers.

Our Employees are given options to experience and impact various aspects of the business (Curriculum, Mentoring, Admin & Operations, Strategic Resources, & Marketing) through our career advancement and rotation program. We have a detailed individualized framework and advocate a strong culture of support for our employees, which includes, but is not limited to, townhall meetings, employee engagement, and 1-on-1 discussions/check-ins.

Job Description

• Refine teaching and learning approaches aligned to Bright Kids curriculum
• Refine classroom management strategies and strategies to observe and document children’s learning
• Engage children meaningfully through the customization of curriculum and use of appropriate pedagogy
• Implement differentiated teaching and learning strategies to meet the diverse needs of children
• Inculcate the core values of Early Childhood Education through classroom activities and programmes
• Design quality learning environments
• Enhance trusting, respectful relationships with children through classroom curriculum and programmes
• Implement the appropriate course of action for the protection of children
• Adhere to health, safety, nutritional, and hygiene standards and procedures
• Strengthen home-centre partnerships
• Co-lead collaborative projects with community stakeholders
• Guide colleagues to engage in continuous learning and reflective practice
• Contribute to fostering a culture of continuous learning
• Contribute to fostering a culture of collaboration
• Uphold the Centre’s Vision, Mission and Values

华文幼儿老师主要负责照看孩子，激发孩子学习华文的热情。

• 使用适合幼儿发展的学习材料和资源设计优质的学习环境
• 具有积极的团队合作力；
• 记录和分析幼儿的学习和发展，以便更好地为设计教学策略
• 与家庭合作以确保家庭和中心之间看护和学习的连续性

Requirements

• No prior preschool teaching experience required
• A minimum B4 grade for English Language
• A degree or local poly diploma or 5 O-level credits
• Willing to be part of the Career Conversion Programme (CCP) and Career Trial (CT)
• Singaporeans or PRs are preferred
• Dance Choreography
• Effective communication and Teamwork
• Open-mindedness

ARE YOU LOOKING FOR A ROLE THAT REWARDS YOU?

Our Client

Part of a regional outsource events & marketing company, currently located in South Asia. Where we work closely with clients in different sectors to provide marketing solutions, increases market shares value and creating brand awareness.

The Environment

You will be provided with a place that fosters innovation, fun and excellence.

You get the freedom to be around people with good vibes, have the time for development and traveling with the company.

Recruiting

Our client is looking out for potential candidate to join us as Campaign Management Trainee in their expansion plans.

As long as you are:

• FUN

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business.
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations.
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals.
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions.
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment.

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns.
• To develop negotiation and presentation skills to communicate effectively and clearly to others.
• To understand of audience engagement and other business support functions.
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
• To develop company business campaigns and enhance campaign awareness and campaign visibility

Job Description:

• Set up cutlery, crockery and glassware on table and replace soiled tableware and service items to prepare the table for the next customers
• Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
• Operate Point of Sales (POS) Systems when managing beverage order
• Provide go-the-extra-mile service to create a positive customer experience
• Maintain hygiene, safety, and standards, follow the organization’s personal, food and beverage hygiene standards
• Assist in opening, operating, and closing of shifts and execute daily operational tasks according to staff roster
• Suggest areas and execute continuous improvement activities within work area

Requirements:

• Capable to liaise with Mandarin speaking associates will be advantage
• With or without relevant experience are welcome (training will be provided)
• Willing to work 5.5days per week
• Willing to work on Public Holiday and weekends

Requirements

• The ability to communicate clearly and effectively with executives and others
• The ability to make quick and effective decisions to keep projects on schedule
• The ability to solve problems and adapt to changing market dynamics
• The ability to manage your own emotions and the emotions of others
• The ability to build your team and grow the skills of each employee
• The ability to build successful relationships with colleagues and earn their respect
• The ability to juggle multiple projects at once
• A deep understanding of the market the company operates in
• The ability to develop new company policies
• The ability to create reports and presentations
• Strong public speaking skills
• The ability to work independently and in a team

Responsibilities

• studying policies and procedures to improve them
• improving company compliance to policies
• implementing guidance systems for staff members
• guiding leadership practices within the company
• designing goals and strategies for reaching them
• determining department operations and sizes
• creating smaller teams and groups for projects
• planning client retention strategies for company use
• developing company management budgets
• overseeing leadership and management hiring practices
• ensuring managers are consistently following procedures
• tracking manager performance and satisfaction
• producing guidelines and regulations for leadership

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business.
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations.
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals.
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions.
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment.

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns.
• To develop negotiation and presentation skills to communicate effectively and clearly to others.
• To understand of audience engagement and other business support functions.
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
• To develop company business campaigns and enhance campaign awareness and campaign visibility.

Mission: To learn to manage the branch and the team in order to maximize sales and gain customer loyalty.

PEOPLE MANAGEMENT

· To act as a role model for the management of the team.

· To communicate actively with the team, according to requirements.

· To ensure the development of the team towards a high level of knowledge and performance.

· To detect the potential of each employee and ensure their development.

· To ensure the optimal management of personnel administration duties.

· To lead the team and correctly and actively manage potential conflict.

· To ensure compliance with the regulations and the legislation.

· To be responsible for the health and safety of the team.

BUSINESS MANAGEMENT

· To plan the required measures in order to reach targets.

· To analyze and review management indicators and costs in order to improve them.

· To ensure a good level of customer service in the team.

· To continuously monitor sales and customer service.

· To optimize resources and try to minimize expenses

GYMNASTICS CURRICULUM (PREFERABLY)

· Experienced in Gymnastics Coaching for children (aged 18 months old to 12 years old) and able to lead a class of 10-20 children at one time

· Plan Curriculum for different levels

· Mentor and Guide trainee/ junior coaches

ATTITUDE

· Communicates well and is persuasive.

· Shows initiative and decision-making/problem-solving ability.

· Leads by example and is capable of motivating the team.

· Acts quickly and is multi-disciplinary.

· Is tenacious and can deal with stress.

· Is enthusiastic, friendly, cordial, and polite.

· Ability to listen.

· Prioritisation – optimal use of time.

· Self-motivating and self-critical.

SKILLS

· Leadership qualities – mobilizes and motivates the team.

· Organisation, Management, and Planning.

· Able to analyze and offer solutions.

· Communicative and persuasive.

· Customer and image-oriented.

· Ability to adapt – energy and speed.

Responsibilities:

• Identify and assess potential candidates

• Conduct interview and manage selection procedures

• Design job descriptions and interview questions

• Organize and attend recruitment events

• Lead discussions in quarterly and annual hiring needs by department

• Foster long-term relationships with past applicants and potential candidates

• Involve actively in Human Resource activities with regards to Hiring and Managing of potential candidates

Requirements:

• Degree in any Discipline

• Candidates with strong track record in sports or co-curricular activities will have an added advantage

• Candidate with great team spirit, persistency, good communication and interpersonal skills are welcome to apply

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Are you seeking an environment that helps you improve and grow your personality?

Our client cultivates a culture of continuous learning, where each individual is encouraged to seize control of their own destiny. They are on a quest to attract the finest talents to join in their journey towards mutual prosperity. They deal with many clients in assisting them to market their products.

Introduction:
One of the leading Sales and Marketing agency that specialise in face-to-face marketing with proven track records. They work with renown clients in different sectors, becoming one of the leading sales force over the years.

They provide external source of revenue for their clients and help them to increase their brand awareness through their specialise training.

Nice to have:
1. Strong interpersonal skills and ability to interact effectively within the team.
2. Self-driven mindset, genuine interest in driving projects forward and seeing them through to completion.
3. Excellent verbal and written communication skills, and presentation skills. Solution-driven able to perform in a performance-based industry.

What's provided?

1. Opportunities for Professional Development and Growth.

We are representing our client, an established large Chinese bank, to look for a Liquidity Risk Management Manager for the Financial Management Department.

Responsibilities

• Measure and monitor liquidity risk indicators (LCR, NSFR, liquidity gap, liquidity gap ratio), conduct analysis on the variances and make forecast on the relevant risk indicators, work closely with the Treasury team and take necessary measures to ensure all risk indicators are controlled within limits.
• Carry out liquidity stress testing, emergency drills, and funding capability testing, provide specific suggestions to the Management based on the test results.
• Responsible for the review and enhancement of stress testing framework and behavioral analysis methodology.
• Responsible for the review and revision of liquidity risk policies and internal liquidity risk limits. Assist to conduct comprehensive impact analysis on the adjustments of regulatory and Head Office’s liquidity risk limits.
• Assist in regulatory reporting and survey (i.e. MAS CRAFT, MAS IWST) and other follow-up inquiries.
• Assist in the upgrading or modifications of liquidity risk management system and other ad-hoc reports and data analysis related jobs.

Requirements

• A recognized University Degree, preferably in Finance, Statistics, Accounting or programing related fields.
• More than 2 years of liquidity risk management experience in banking and/or financial services industry.
• Strong data analytical skills and proficient in the use of MS Excel/VBA/Access.
• Proficiency in Chinese would be an added advantage as incumbent is required to understand Chinese documents from the Head Office.

This position is for individuals who have passion in teaching, love working with young children and believing in developing children to achieve competencies for future success. This position reports to the Centre Principal and works closely with centre teachers.

Our employees are given options to experience and impact various aspects of the business (Curriculum, Mentoring, Admin & Operations, Strategic Resources, & Marketing) through our career advancement and rotation program. We have a detailed individualized framework and advocate a strong culture of support for our employees, which includes, but not limited to, townhall meetings, employee engagement, and 1-on-1 discussions/check-ins.

Job Description

• Refine teaching and learning approaches aligned to Bright Kids curriculum
• Refine classroom management strategies, and strategies to observe and document children’s learning
• Engage children meaningfully through the customisation of curriculum and use of appropriate pedagogy
• Implement differentiated teaching and learning strategies to meet the diverse needs of children
• Inculcate the core values of Early Childhood Education through classroom activities and programmes
• Design quality learning environments
• Enhance trusting, respectful relationships with children through classroom curriculum and programmes
• Implement the appropriate course of action for the protection of children
• Adhere to health, safety, nutritional and hygiene standards and procedures
• Strengthen home-centre partnerships
• Co-lead collaborative projects with community stakeholders
• Guide colleagues to engage in continuous learning and reflective practice
• Contribute to fostering a culture of continuous learning
• Contribute in fostering a culture of collaboration
• Uphold the Centre’s Vision, Mission and Values

华文幼儿老师主要负责照看孩子，激发孩子学习华文的热情。

• 使用适合幼儿发展的学习材料和资源设计优质的学习环境
• 具有积极的团队合作力；
• 记录和分析幼儿的学习和发展，以便更好地为设计教学策略
• 与家庭合作以确保家庭和中心之间看护和学习的连续性

Requirements

• No prior preschool teaching experience required
• A minimum B4 grade for English Language
• A degree or local poly diploma or 5 O-level credits
• Willing to be part of the Career Conversion Programme (CCP) and Career Trial (CT)
• Singaporeans or PRs are preferred
• Dance Choreography
• Effective communication and Teamwork
• Open-mindedness

This position is for individuals who have a passion for teaching, love working with young children, and believe in developing children to achieve competencies for future success. This position reports to the Centre Principal and works closely with center teachers.

Our Employees are given options to experience and impact various aspects of the business (Curriculum, Mentoring, Admin & Operations, Strategic Resources, & Marketing) through our career advancement and rotation program. We have a detailed individualized framework and advocate a strong culture of support for our employees, which includes, but is not limited to, townhall meetings, employee engagement, and 1-on-1 discussions/check-ins.

Job Description

• Refine teaching and learning approaches aligned to Bright Kids curriculum
• Refine classroom management strategies and strategies to observe and document children’s learning
• Engage children meaningfully through the customization of curriculum and use of appropriate pedagogy
• Implement differentiated teaching and learning strategies to meet the diverse needs of children
• Inculcate the core values of Early Childhood Education through classroom activities and programmes
• Design quality learning environments
• Enhance trusting, respectful relationships with children through classroom curriculum and programmes
• Implement the appropriate course of action for the protection of children
• Adhere to health, safety, nutritional, and hygiene standards and procedures
• Strengthen home-centre partnerships
• Co-lead collaborative projects with community stakeholders
• Guide colleagues to engage in continuous learning and reflective practice
• Contribute to fostering a culture of continuous learning
• Contribute to fostering a culture of collaboration
• Uphold the Centre’s Vision, Mission and Values

华文幼儿老师主要负责照看孩子，激发孩子学习华文的热情。

• 使用适合幼儿发展的学习材料和资源设计优质的学习环境
• 具有积极的团队合作力；
• 记录和分析幼儿的学习和发展，以便更好地为设计教学策略
• 与家庭合作以确保家庭和中心之间看护和学习的连续性

Requirements

• No prior preschool teaching experience required
• A minimum B4 grade for English Language
• A degree or local poly diploma or 5 O-level credits
• Willing to be part of the Career Conversion Programme (CCP) and Career Trial (CT)
• Singaporeans or PRs are preferred
• Dance Choreography
• Effective communication and Teamwork
• Open-mindedness

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies to achieve one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia and the Philippines. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[