Role: Operations analyst & service support

Job Level: 3-5 years of relevant experience (L2)

Duration: 12 Months

· Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access

· Work closely with hiring/line managers to manage the on boarding and off boarding of staff

· Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.

· Other improvements and automation initiatives to improve existing process and functions.

· PPM management and reporting

· Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension

· Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.

· Support other operational resources managing Reporting & Analytics deliverables.

· Manage and support floor logistics. Maintain seating plans for GIPS occupied floors.

· End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments

Experience Level: 2 years minimum

APPLY by sending your CV to: [email protected]

Have a great day ahead!

Job Description:

• Handle the core banking system’s and payment system’s various test phases : regression tests, integration tests, functional tests, test automation.
• Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.
• Define functional test scenarios for core banking and payment systems.
• Overall responsible for ensuring User acceptance testing for all the streams.
• Maintain up to date test libraries (test scenarios, test cases).
• Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.
• Recording defects utilizing defect tracking tool with priority and severity and alert the management.
• Manage planning, communicate with stakeholders.
• Prepare regular reports on test results.
• Supporting the business users for User Acceptance Testing.
• Supporting Operations team / Business Users team to complete the testing.
• Managing testing at times when required and found the issues / testing not closing or moving as expected.
• Lead Defect Management related actives

Requirements:

• The position requires a minimum of 8 - 10 years relevant business analyst/tester experience with Payment systems and Core Banking applications.

Functional

• Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
• Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.
• Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications.
• Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO) & Trade Finance.
• Functional testing experience in GPP-SP (Global PayPlus – Service Platform) is mandatory.

Technical

• Hands on experience on testing methodologies.
• Working knowledge of XRAY/JIRA.

Other Professional Skills and Mindset

• Work on complex systems and a challenging international work environment.
• Knowledge of all phases of IT system development and implementation life cycle.
• Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytic skills.
• Capable to effectively interact with multiple stakeholders.
• Strives to deliver the solution in the most effective and timely manner.
• Team spirit - Like explain and share knowledge.
• Hands on and versatile.
• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

Job Description:

• Be responsible for managing the software quality assurance functions across the internal project engineering team as well as manage QA team, while ensuring the delivery of high-quality products.
• Collaborate with team of software quality assurance and automation engineers through an Agile software development lifecycle across various software teams, platforms and products.
• Review test strategies, encourage the development of new test strategies, and maintain a continuous improvement environment to improve quality and efficiency.
• Relevant experience in leading and coordination of testing activities such as System Testing, System Integration, End to End, Regression and User Acceptance Testing.
• Maintain strong communication across departments and divisions to develop needs analysis, requirements, and operational planning.
• Demonstrated experience in working with suppliers/vendors, technical team, business and operational teams in supporting and delivering program testing outcomes.

Requirements:

• The position requires a minimum of 10 years of total experience and 5 - 7 years of relevant Test Lead experience with Payment systems and Cash management applications.

Functional

• Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT.
• Hands-on experience with such data mapping and testing.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels
  Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.
• Proficient in User Acceptance Testing (UAT), E2E ,Functional & System Integration testing of banking and financial applications.
• Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO).
• Functional testing experience in GPP-SP (Global PayPlus – Service Platform) is mandatory

Other Professional Skills and Mindset

• Work on complex systems and a challenging international work environment.
• Knowledge of all phases of IT system development and implementation life cycle and IT Testing life cycle.
• Highly analytic and detail oriented in approach with excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytic skills.
• Capable to effectively interact with multiple stakeholders (including technical teams).
• Strives to deliver the solution in the most effective and timely manner.
• Team spirit - Like explain and share knowledge.
• Hands on and versatile.
• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

Job Description:

• As the leader of team (of 10-15 team members comprising tech and domain experts) – Supervise and oversee them.
• Plan, organize and prioritize the work assigned to the team in order to meet committed deadlines and other agreed milestones.
• Identify, evaluate and report issues and risks to ensure corrective and/or preventive measures are timely taken.
• Ensure team’s activities are in adherence to bank’s standards and norms.
• Ensure the processes applied are in adherence to the Section operational model.
• Actively participate/contribute to GIT Paris/ISAP governance for his/her domain.
• Continuously monitor the satisfaction level of the customers and put efforts to maintain and improve it.
• Continuously monitor the quality of the deliveries and the quality of service.
• Evaluate staff knowledge & skills and recommend training.
• Review and conduct appraisals for the team members.
• Facilitate staff mobility and career development.
• Human capital Management - recruitment, career progression planning, Team Engagement and motivation, Coaching & Mentoring.
• Implement standard DevOps practices including test automation, efficient CI/CD, Infrastructure as Code, Monitoring as Code and End to End Observability kind of Software Factory best practices.
• Incorporate Continuous improvement process and culture on projects management & implementations, run and cost/budget.
• Supervises and follow-up Level 3 Support Activities when the Global Support Team (L1&L2) is in need of system expertise.
• Initiate and drive technical transformation / innovation projects to ensure that applications / systems will be able to cope with market and business demands.
• Work closely with domain and Enterprise Architects & Business users.
• Organize and supervise all activities of the team.
• Ensure proper ramp-up and ramp-down of the team as per the Bank requirement.
• Manage budget and capacity allocation according to priorities communicated by functional manager.
• Ensure the applications adhere to the modern standards.
• Ensure applications are phased out from legacy tech and moved to new tech.
• Ensure modern dev-sec-ops standards are implemented in all the project/application build lifecycle.
• Design, implement, test, deploy, support and maintain applications under your perimeter.
• Ensure high-quality technical and functional design of the application stack.
• Ensure a smooth end-to-end implementation of the modules in charge using GIT best practices as well as overall GIT quality framework.
• Ensure the proper UAT and production support of the modules delivered.
• Identify, evaluate and report risks and issues to ensure corrective and/or preventive measures are timely taken.
• Coordinate with other development teams of all the program initiatives in order to ensure consistency across projects and modules of different programs the systems are engaged with.
• Coordinate with other development teams in order to optimise the global roadmap and associated constraints.
• Ensure the good usage of chapters in order to smoothly circulate the information inside and outside the team.
• Coordinate with the integration team in order to align strictly the development with the product owner’s priorities.
• Manage and improve team capabilities.
• Ensure cohesion and commitment of the team on its assigned mission.
• Evaluate staff members’ skill/knowledge and recommend training plan, organize staff mobility and staff career development as needed.
• Make sure team members observe and respect the Bank’s code of conduct and comply with Bank policies.
• Organize and perform coaching to the team members to ensure continuous improvement.
• Implement and refine project management processes in order to ensure projects success.
• Coordinate with program management in order to ensure an optimal usage of program methodology.
• Propose and implement local tooling/processes improvement when necessary.
• Perform Team Manager duties.
• Manage the team setup by identifying hiring needs and staffing with right profiles.
• Perform People management duties such as Career management, HR development and staff motivation.

Requirements:

• You are solving problems and building solutions.
• You’re self-motivated and have demonstrated track record of driving Innovations in Project and Team management.
• You’re comfortable leading tribe of engineers by example and a strong advocate of latest software engineering best practices.
• You understand the importance of constructive feedback nurturing an inclusive engineering environment, championing engineering fundamentals and providing clarity and mentorship for team members to grow.
• You have good background of understanding the technology implementations in Banks / Financial Institutions.
• You have worked extensively in Payments and cash management solutions.
• You have the abilities to take up the above outlined responsibilities and meet the expectations of the management team.

Skills:

• A minimum education of Bachelor’s degree in Computer science / Information systems.
• 12+ years of overall IT experience with 4 years of experience in delivery of enterprise scale critical systems projects.
• Minimum 3 years of Team and People management practices.
• Excellent project delivery experience and knowledge about mentoring/guiding the teams involved in technology deliveries using Spring, Spring boot, any public cloud offering (AWS, GCP or Azure), Dockers, Kubernetes, React.Js or Angular.Js, Spark, Kafka, Janusgraph, HBase, HDFS.
• Experience in Cash Management and Payment systems solutions.
• Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
• Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.
• Experience in engaging with senior stakeholders and win cases for the team.
• Practices in Agile delivery.
• A technical functional mind-set with great attention to detail.
• Good leadership skills.
• Team player.
• Good time-management skills.
• Good interpersonal and communication skills.

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Assistant Manager, Retail Operations, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Assistant Manager, Retail Operations:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Job Scope

• Front-of-house duties such as managing the customer flow and seating arrangement, cashiering, order taking, serving of food and beverages, clearing of used culinary and utensils, answering of any enquiries from customers
• Back-of-house duties such as food preparation in the kitchen from cutting, slicing, packing, arranging of food items/ingredients, proper storage of food products, stock inventory
• Bar counter duties such as preparing hot and cold beverages like our signatures, bubble teas, alcoholic & non- alcoholic, taking orders for takeaways and deliveries, brewing various tea bases
• Maintain high level of hospitality by greeting and acknowledging the needs of our customers
• Ensure accuracy and quality of the food being served to customers
• Timely feedback to Managers or Supervisors for operational improvements

Job Requirements

• Full-Time: From $2200 per month
• Part-Time: From $14 per hour
• No experience required as on-the-job training provided
• 44 hours per week including weekends and public holidays with rotating shift
• Comfortable handling non-halal ingredients and food
• Possess valid food safety hygiene certificate

Job Perks

• Overseas exposure
• Good career progression/development
• Training programs for job enhancement
• Celebratory events
• Good staff welfare like provide staff meal during work, staff discount when dine-in off work, leave and medical benefits
• Performance incentives
• Yearly salary review

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Descriptions

• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
• To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
• Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
• Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
• Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
• Conduct and ensures the neat of appearance of all Front Office team.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.

Job Scope

• Front-of-house duties such as managing the customer flow and seating arrangement, cashiering, order taking, serving of food and beverages, clearing of used culinary and utensils, answering of any enquiries from customers
• Back-of-house duties such as food preparation in the kitchen from cutting, slicing, packing, arranging of food items/ingredients, proper storage of food products, stock inventory
• Bar counter duties such as preparing hot and cold beverages like our signatures, bubble teas, alcoholic & non- alcoholic, taking orders for takeaways and deliveries, brewing various tea bases
• Maintain high level of hospitality by greeting and acknowledging the needs of our customers
• Ensure accuracy and quality of the food being served to customers
• Timely feedback to Managers or Supervisors for operational improvements

Job Requirements

• Full-Time: From $2200 per month
• Part-Time: From $14 per hour
• No experience required as on-the-job training provided
• 44 hours per week including weekends and public holidays with rotating shift
• Comfortable handling non-halal ingredients and food
• Possess valid food safety hygiene certificate

Job Perks

• Overseas exposure
• Good career progression/development
• Training programs for job enhancement
• Celebratory events
• Good staff welfare like provide staff meal during work, staff discount when dine-in off work, leave and medical benefits
• Performance incentives
• Yearly salary review

Job Scope

• Front-of-house duties such as managing the customer flow and seating arrangement, cashiering, order taking, serving of food and beverages, clearing of used culinary and utensils, answering of any enquiries from customers
• Back-of-house duties such as food preparation in the kitchen from cutting, slicing, packing, arranging of food items/ingredients, proper storage of food products, stock inventory
• Bar counter duties such as preparing hot and cold beverages like our signatures, bubble teas, alcoholic & non- alcoholic, taking orders for takeaways and deliveries, brewing various tea bases
• Maintain high level of hospitality by greeting and acknowledging the needs of our customers
• Ensure accuracy and quality of the food being served to customers
• Timely feedback to Managers or Supervisors for operational improvements

Job Requirements

• Full-Time: From $2200 per month
• Part-Time: From $14 per hour
• No experience required as on-the-job training provided
• 44 hours per week including weekends and public holidays with rotating shift
• Comfortable handling non-halal ingredients and food
• Possess valid food safety hygiene certificate

Job Perks

• Overseas exposure
• Good career progression/development
• Training programs for job enhancement
• Celebratory events
• Good staff welfare like provide staff meal during work, staff discount when dine-in off work, leave and medical benefits
• Performance incentives
• Yearly salary review

Job Scope

• Front-of-house duties such as managing the customer flow and seating arrangement, cashiering, order taking, serving of food and beverages, clearing of used culinary and utensils, answering of any enquiries from customers
• Back-of-house duties such as food preparation in the kitchen from cutting, slicing, packing, arranging of food items/ingredients, proper storage of food products, stock inventory
• Bar counter duties such as preparing hot and cold beverages like our signatures, bubble teas, alcoholic & non- alcoholic, taking orders for takeaways and deliveries, brewing various tea bases
• Maintain high level of hospitality by greeting and acknowledging the needs of our customers
• Ensure accuracy and quality of the food being served to customers
• Timely feedback to Managers or Supervisors for operational improvements

Job Requirements

• Full-Time: From $2200 per month
• Part-Time: From $14 per hour
• No experience required as on-the-job training provided
• 44 hours per week including weekends and public holidays with rotating shift
• Comfortable handling non-halal ingredients and food
• Possess valid food safety hygiene certificate

Job Perks

• Overseas exposure
• Good career progression/development
• Training programs for job enhancement
• Celebratory events
• Good staff welfare like provide staff meal during work, staff discount when dine-in off work, leave and medical benefits
• Performance incentives
• Yearly salary review

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.

We have an exciting career opportunity for the position of Financial Controller ("FC"). This newly created role offers a unique opportunity to contribute to NIM's mission. We invite talented individuals to join us.

Job Description:

A. Financial Strategy and Planning

• Develop and implement financial strategies aligned with the institution's mission and goals.
• Oversee the preparation of annual budgets, forecasts, and financial models.
• Monitor financial performance, analyse variances and recommended actions.
• Advise the Management on financial planning, budgeting, cash flow and policy matters.

B. Financial Reporting and Compliance

• Ensure accurate and timely financial reporting, including monthly, quarterly, and annual financial statements.
• Oversee the preparation of statutory accounts and manage audits.
• Ensure compliance with SIngapore's financial regulations, tax laws, and education sector-specific guidelines.
• Collaborate with regulatory bodies, auditors, banks and other stakeholders.

C. Risk Management

• Identify and manage financial risks, including operational, market and credit risks.
• Develop and implement policies and procedures to ensure financial controls and safeguard assets.
• Oversee the management of cash flow and working capital to ensure financial stability.

D. Operational Finance Management

• Oversee fees collection regarding procurement, payroll, tuition, and other financial operations to optimise efficiency and cost-effectiveness.
• Ensure that financial systems and processes are robust, compliant, and support current and future growth.

E. Leadership and Team Management

• Lead and mentor the finance team, foestering a culture of high performance, continuous improvement, and accountability.
• Collaborate closwith the Management team to support the institution's strategic mission and goals.

F. Strategic Financial Initiatives

• Support the development and execution of strategic financial initiatives, including expansion, partnerships, and new programs.
• Provide financial insights and analysis to support decision-making and strategic planning.
• Lead or participate in cross-functional teams to implement key projects and initiatives.

Requirements:

• Bachelor or Master's degree in Finance, Accounting or related field.
• Professional certifications such as CPA (Certified Public Accountant) or CA (Chartered Accountant).
• 8 years of progressive financial management experience, with 3 years of leadership role within the education sector.
• Comprehensive knowledge of Singapore's financial regulations and accounting standards.
• Strong business acumen, financial analysis, forecasting and budgeting skills.
• Ability to handle confidential information with discretion.
• Ability to be operationally hands-on and possess strong skills and experience.

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurants Responsibilities Menu Execution and Delivery

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menuKitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality of delivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern andkitchen storage capacity

• Oversee the setting up and cleaning of stations by staff• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiencyQuality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety People Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Position Purpose

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurants

Responsibilities

• Menu Execution and Delivery

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu

• Kitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality of

delivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern and

kitchen storage capacity

• Oversee the setting up and cleaning of stations by staff

• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiency

• Quality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Position Purpose

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurants Responsibilities Menu Execution and Delivery

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu Kitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality ofdelivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern andkitchen storage capacity

• Oversee the setting up and cleaning of stations by staff• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiencyQuality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safetyPeople Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Preparation

• Learn the operation process of the bakery department

- Advance preparation, weighing is done accurately, check extensibility and following the daily mixing schedule

• Dividing - Understanding the characteristics of each dough and able to perform troubleshooting

• Shaping - Understanding the amount of portion filling, roll up without damaging the dough, shape properly and according to the procedure

• Baking - Understanding and following the baking procedure and process

• Filing - Can weight correctly and understand the expiration date of each filling

• Sanitation – Understand and follow the correct cleaning procedures

• Other duties – Any ad-hoc duties as required by the manager such as housekeeping

Our client is a leading player in retail industry. They are looking for a Management Trainee to assist their team for the next phase of their business. They are located in North.

Duties:

• Oversee daily operations of the store and fuel station
• Recruit, train, and manage cashier and pump attendant teams
• Handle staff payroll and welfare to maintain workflow and customer service
• Implement and monitor safety protocols, conduct inspections, and address safety issues
• Analyze data to create effective marketing programs for profitability
• Ensure compliance with laws, regulations, policies, and standards

Requirements:

• Min 1 year of supervisory or managerial experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

• Email address: [email protected]
• Recruitpedia Pte. Ltd.
• EA License No: 19C9682
• EA Reg. No. R23118456 (Law Yi Xin)

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
• Manage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards
• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices

Provide guidance and day-to-day training to staff within assigned areaCarry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

Manage and coordinate activities with people, products and equipment to maximize sales and profit

ResponsibilitiesRestaurant Operations Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

Check readiness of restaurant for service day and brief service crew on staffing roster for service day

Manage customer flow and seating arrangementOversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

Ensure documentation of all cash shortage and surplus in record book and to tally payment collectionRestaurant Management & Planning Act as point of escalation for service crew regarding service issues

Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner Quality Assurance & ControlEnforce restaurant quality, service, cleanliness and value standards

Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurantImplement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People ManagementConduct induction for new hires to provide them with the necessary skills and information to carry out roles and functionsProvide training to encourage role rotation amongst service staff

Train and monitor staff in the company SOPs (standard operating procedures)Ensure workplace safety practices

Join the dynamic Client Service Specialist team at J.P Morgan’s APAC Private Banking business with a focus on Southeast Asia (SEA) market and deliver exceptional experiences to our clients, Bankers and Investors.

Job Summary:

As a Client Service Specialist for J.P Morgan’s APAC Private Banking business, you will be the primary contact for all service related needs of a Private Bank Client. Client Service Specialist is responsible to provide support to Bankers and Investors by working with various product partners and operations to deliver a seamless and integrated experience to clients across all Private Bank products.

Job Responsibilities:

1. Act as primary contact with external clients and Integrated team for day to day account administration and servicing

2. Provide proactive personalized service on transaction processing such as deposits, loans, asset transfers, execution of cash products, cash flow management, corporate action, servicing inquiries and investigation handling etc.

3. Assist Clients in all account maintenance related requests such as change of address, updated KYC changes and ensures all necessary documentation is processed in accordance with Bank’s standards.

4. Assist Bankers in execution of credit facility, facilitates ad-hoc client requests, trouble shooting and help drives any remediation or campaign that is required from Bank.

Required qualifications, capabilities and skills:

1. Bachelor’s degree in any discipline.

2. Minimum 3 years of Client Service and/or Relationship Manager support experience from Private Bank.

3. Strong knowledge of the Private Bank business, well-versed across all asset classes and investment products, and relevant operational processes on cash/securities settlement, corporate action and banking products.

4. Absolute discretion when dealing with confidential matters.

5. Dynamic and independent team player who possesses strong interpersonal and communication skills in delivering exceptional client services, showcasing the ability to proactively engage multiple stakeholders at all levels of seniority to meet strict timelines and operate with strong sense of ownership and urgency in a demanding and unpredictable environment.

6. Detail-oriented and highly organized with strong proficiency in digital tools such as Excel, Word & PowerPoint and Adobe Acrobat.

7. Ability to think strategically, problem solve offer creative solutions and operate autonomously in a fast-paced environment.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=9bb638c5cab9e1669fec361a9c211fd2

Incident Manager (IT Incident, Problem Management/ Central/ Attractive Bonus)

• Location: Central Area

• 5 Days work week

• Permanent Role

• Salary (commensurates with experience) + Attractive Bonus & Benefits

Responsibility:

• Lead the response to major incidents by coordinating across IT teams and ensuring timely resolution. Act as the central point of contact during high-impact incidents.
• Oversee the incident lifecycle, from identification and logging to resolution and closure, ensuring adherence to defined processes and standards.
• Analyze incident trends to identify recurring issues.
• Conduct post-incident reviews to analyze the effectiveness of the response, document lessons learned, and identify areas for improvement
• Escalate cases where process breakdowns cause delays or result in breaches of Service Level Agreements (SLAs).
• Lead or support root cause analysis (RCA) efforts to determine the underlying causes of incidents and problems. Ensure that appropriate corrective actions are taken.
• Track and ensure the timely resolution of problem tickets.
• Analyze and register problem tickets to identify and address issues.
• Monitor and report on all Key Performance Indicators (KPIs) related to Incident and Problem Management.

Requirement:

• Min 5 years of experience in IT Incident, Change, and Problem Management or a similar role.
• Degree in computer science/ Computer Engineering or related certifications.
• Strong understanding of ITIL processes and best practices for incident and problem management.
• Relevant certifications (e.g., ITIL v3/v4 certification, ITIL Expert, or equivalent) are highly preferred.
• Excellent communication, and problem-solving abilities.
• Experience with ITSM tools and technologies, such as ServiceNow and JIRA.

How to apply

Interested candidates who wish to apply for the post, you may click the Apply Now Button or send in your updated resume (in MS Word format) to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Ooi Chuan Yi (Jacky)| EA Registration No: R24122948

IT Service Management Lead (ITSM/ ITIL/ Central/ Attractive Bonus)

• Location: Central Area

• 5 Days work week

• Permanent Role

• Salary: up to $14,000 (commensurates with experience) + Attractive Bonus & Benefits

Responsibility:

• Ensure ITSM processes align with ITIL best practices and industry standards.
• Lead the ITSM team, offering guidance, coaching, and mentorship, and develop, implement ITSM processes and practices, including Incident, Problem, Change, and Service Request Management.
• Collaborate with IT teams to enhance service delivery, quality, and reliability. Oversee major incidents, providing timely updates to senior stakeholders, regulators, and industry participants.
• Create and maintain ITSM documentation, policies, and procedures.
• Manage ITSM tools and technologies, such as ServiceNow and JIRA.
• Define and monitor ITSM metrics, KPIs, and service level agreements (SLAs).
• Conduct ITSM training and awareness programs for IT staff and customers.
• Foster a culture of change resilience and continuous improvement with a risk-aware mindset.
• Work with the Incident Manager to resolve incidents as swiftly as possible.
• Perform post-incident reviews for major incidents to capture lessons learned and ensure improvement plans are completed.
• Support internal and external audits on ITSM practices.

Requirement:

• Min 8 years of experience in ITSM/ITIL in a large organization.
• Degree in computer science/ Computer Engineering or related certifications.
• Proven track record in ITSM implementation and management.
• Strong expertise in ITIL best practices and ITSM processes.
• ITIL 4 certified.
• Excellent leadership, communication, and problem-solving abilities.
• Experience in a regulated financial institution is a plus.
• Extensive understanding of the digital payments landscape is advantageous.
• Experience with ITSM tools and technologies, such as ServiceNow and JIRA.

How to apply

Interested candidates who wish to apply for the post, you may click the Apply Now Button or send in your updated resume (in MS Word format) to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Ooi Chuan Yi (Jacky)| EA Registration No: R24122948

Case Management Officer, Cardiac Rehabilitation Programme (CRP)

• Cardiac Nursing Background
• Non-Clinical Nursing Duties
• Office Hour

Job Description:

• Identify patients proactive screening daily
• Provide patients and their family education on disease process, causes of disease conditions, health education on risk factors, nutritional counselling, smoking cessation advice, exercise & coping strategies at home following discharge
• Screen, coordinate recruitment of patient into the outpatient programme
• Triage the referral, conduct patient for more information, ensure correct referral to appropriate exercise rehab program with sufficient time allocation for patient's visit
• Updates and maintains patient consultation/ CPR training statistics and CPR support group
• Any ad hoc duties as per assigned

Requirement:

• Bachelor Degree in Nursing or Allied Health or Science related.
• Minimum 3-5 years experience

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

** JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams. **

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

• Liaison with vessel and external parties such as port and manning agents for marine personnel related operational matters.
• Marine personnel changes for various assigned vessels.
• Arranging, communicating, monitoring and planning smooth and cost-effective crew change operations.
• Ensure correct certification and documentation in place.
• Ensure compliance to all regulatory requirements and company policies pertaining to Marine Personnel.
• Administrative duties – managing appraisal reports, P&I, Invoices related to ports and travel etc.
• Administer ship manager system as per Co’s procedures.
• Other duties as may be assigned by Manager and Management.

Requirements:

• Minimum ‘O’ or ‘A’ Level Education.
• Prefer 2 years’ experience in shipping industry.
• Experienced in multi-national crewing with knowledge of STCW requirements and international rules and regulations relating to crewing with 2 years relevancy experience in similar capacity.
• Good knowledge of flag requirements and other statutory requirements for seafarers.
• Some sea going experience as an Officer preferable.
• Able to work with minimum supervision.
• Possess interpersonal skills and highly organized.

CBD Area

5 days work week

Ship Management Company

Interested Applicants, kindly email your detailed resume to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Attention: Audris Teo / EA Personnel No: R1102063