At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.
We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.
Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.
Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.
At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.
Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.
What you will be working on
You will lead a team of officers responsible for managing the Withdrawal Schemes administration under Account Closure. Your role involves improving business processes and efficiency by actively seeking enhancements and collaborating across departments. You will also boost customer satisfaction by using data analysis and modern technology to identify and solve customer challenges.
In this role, you will:
- Lead team managing CPF withdrawal schemes and support Section Head in strategising and designing withdrawal services to meet future needs
- Improve processes and efficiency in the department
- Work with other teams and outside partners to make changes smoothly
- Use data and new technology to solve customer problems
- Oversee work process redesign and cross-agency discussions to operationalise initiatives
- Ensure team meets service standards and handles cases on time
- Coach team members and help them grow in their roles
- Handle complex cases and approve special applications
- Support department head in planning for future needs
- Liaise with ministries, statutory boards, and private organisations to gain buy-in for new initiatives
What we are looking for
We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.
- Relevant experience in service operations, preferably related to withdrawals or account management
- Background in public sector administration, with focus in policy implementation and stakeholder management would be advantageous
- Strong analytical, communication, and leadership skills with a strategic mindset
- Self-driven, resourceful, and committed to driving service and operational excellence
- Open to new technologies and methodologies, with experience in data analysis and process improvement
- Ability to manage conflicting stakeholder needs and drive cross-functional collaboration
- Familiarity with design thinking, and behavioural insights; RPA or Lean Six Sigma
- The seniority of appointment and actual corporate job title will commensurate with individual work experiences.
- Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position.
What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:
- Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
- Promotion opportunities based on your capability and on-the-job performance.
- A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
- A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
- Flexible dress code that empowers you to choose your appropriate outfit for the day.
- A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
About Central Provident Fund Board
At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.
Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.
Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.
People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.
Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.
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