1. Human Resources Assistance

· Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.

· Create good working environment and develop subordinates by identifying areas that needs training and action to support it.

· Orientate and train employees to ensure that each individual has a complete understanding of the company’s policies by using the operations training manual.

· Manage an efficient team of service staff by taking an active interest in their welfare and development.

2. Operational Assistance

· Ensure daily opening and closing duties in the outlet are properly executed.

· Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.

· Maintain high level of customer service as per QSC standards.

· Ensure overall store image is maintained and the brand is always well represented at all times.

· Monitor opening and closing duties of the outlet.

· Communicate daily and act as liaison between operations staff

and management.

· Ensure that POS system is operational and accurate at all times.

· Provide co-ordination and services for both kitchen and service.

· Report on time, in proper uniform and grooming.

· Provide suggestion or develop new SOP to improve on operation.

· Execute any other duties as requested by immediate superiors.

3. Financial Assistance

· Achieve Business KPIs set by management.

· Monitor food and stocks wastage in the outlet.

· Managing of daily sales transactions and cash float.

· Monitor handling of vouchers, discount, cash, petty cash and tips in the outlet is adhere to company’s cash handling policy and guidelines.

· Verify & process daily and monthly payroll (Timesheet).

4. Administration Assistance

· Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.

· Maintain an attractive and an orderly appearance in the outlet.

· Prepare the daily sales report.

· Monitor proper ordering, receiving, storage procedures are being followed.

5. Promotion Assistance

· Motivate, guide and train the staff in upselling the food and beverage items.

· Attend to guest requests and attend to guest complaints as required.

Ensure that all staff are properly informed on the promotions and information.

Skills

· Possess effective management skills.

· Possess capability to lead, motivate and manage subordinates.

· Good command of spoken English.

· PC literate with knowledge in MS Office.

Education

· Min. Diploma in F&B management or any related fields.

Experience

· At least 3 years of experience in management in Food and Service Operations.

Benefits

· Staff Discount

· Medical Benefits

· Meal Benefits

· Career Progression

· Flexi Health Benefits

· Performance Incentive Bonus

Salary range: $1900-$2100

No OT required

Location: AMK

Job Description:

1. Arrange and prepare of the material and packaging material for the daily production;

2. Assist for the whole process of the production – labelling of the bottles, filling, carry and

moving of products;

3. Cleaning up and maintain of the working places and maintain the good condition of the

machines/asset of the department;

4. In-charge of the whole documentation, recording, update, issue, maintenance & etc,

from pre-weight till handover the goods to the warehouse;

5. Support internal audit and external audit for ISO such as ISO documentation update,

recording and maintenance;

6. Sourcing, email enquiry to the raw material supplier on the quotation and stock availability.

If the raw material is obsolete will need to counter source alternative and do pre-test before

purchase the raw material;

7. Assist in coaching and guidance to the new employees;

8. Assist in raising the purchase requisition of the raw material, plan the production schedule

in advance with Management based on the inventory stock level;

9. Ensure all the production operators, working environment and also the manufacturing

process is following the SOP;

10. Work as a team to ensure the production is running smooth. Need to learn from the

preparation and understand the production operation flow. Help other employees to

complete the daily output;

11. Create, update and maintain SAP system;

12. Highlight, feedback and suggest during and/or after the monthly staff meeting;

13. Other projects and assignments as instructed or delegated by management and director

Job Requirements:

- Diploma with Engineering Chemical or Chemistry background will be advantage

- At least 2-3 years manufacturing work experience required

- Independent thinker who acts and decides objectively and with integrity

- Willing to learn new things and hands on

- Excellent communication so as to provide training and coaching to team member and

also to handle queries from clients/associates

- ISO 14001, ISO 9001 and ISO 45001 knowledge will be advantage

- Computer literate

Other information:

- AWS & Variable Bonus

- Medical and dental benefits

- Working location: Ang Mo Kio area (3 bus stops from Yio Chu Kang Interchange)

- Working days: 5.5 days work week

- Working hours: Monday to Friday 9am to 6pm, Saturday 9am to 1pm

For quick reply, please contact me at +65 85878287

Registration Number: R21100938 (Tan Jie Bei)

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)

JOB DESCRIPTION

• Serve retail customers and advise them on various personal banking and financial products and services based on their needs
• Engage customers through branch banking touch points, tele-appointments, and/or outreach programs
• Provide Financial planning advices to the customers and identify suitable financial solutions offered by the bank to meet their financial goals
• Have a good understanding of the banking regulations and to adhere to the rules and guidelines when conducting businesses
• Professionally and deliver service standards as prescribed by the Bank service values
• Achieve a balanced scorecard set by the company
• Ability to execute and ad-hoc duties as assigned by the Branch in charge

JOB REQUIREMENTS

• Possess a Diploma/Degree in any discipline or equivalent experience

EA Reg. Number: R21100629

EA License Number: 22C1278

Key Responsibilities:

• Assists Educators in planning and implementation of holistic activities for children’s development

• Provides care, guidance and create positive learning experiences to children

• Takes initiative to develop and maintain good relationship with parents

• Works closely with parents on children’s needs

Key Requirements:

• GCE ‘O’ Level (minimum 5 credits and credit in English)

• Possess good verbal and written communication skills

THE ROLE

We are expanding our team and have an exciting opportunity in our Singapore office, for a Trainee Ship Broker. You will be personable, tenacious and a natural networker, having a proactive approach to generating leads and securing new business.

Key responsibilities:

• Promote FIS as a company; providing market intelligence and analysis to clients
• Identify new business opportunities relating to trends, future markets and products; make regular contact with prospective new clients where appropriate
• Drive revenue and develop and enhance client base
• Understand the team’s business strategy and identify new business opportunities relating to trends, future markets, products and clients
• Undertake market analysis, providing market insight and trade ideas to clients
• Responsible for daily price discovery, dissemination and matching
• Create and write daily market reports as required
• Identify and introduce new clients to the market and maintain professional relationships
• Perform any other reasonable duties the company may require

Risk related responsibilities

• Support a risk and compliance aware culture and comply with FIS company policies
• Ensure full awareness of and adhere to internal policies that relate to the role or any relevant other activities

Training

• Seek regular feedback from Desk Head to ensure role requirements are met
• Complete any mandatory training required by the company and required deadlines
• Maintain own Continued Professional Development (CPD)

Key competencies / skills:

• Demonstrate understanding of Dry Cargo shipbroking
• Strong client focus; personable and engaging building relationships and networks wherever possible
• Good understanding of Dry Cargo markets – essential
• Experience in Handymax / Supramax or Panamax vessels
• Communicate effectively with clients and colleagues combined with excellent negotiation skills
• Tenacious and thrives in a pressurised environment
• Naturally team oriented; works well with others and diverse groups / personalities
• Excellent attention to detail; strong analytical and numeracy skills
• Travel and attending client social events

Benefits

Our rapidly growing business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers.

• Competitive salary and discretionary bonus
• Private healthcare & dental cover
• 25 days holiday
• Learning & Development / CPD opportunities

• Monthly Salary: $2,800 - $2,900
• Working Location: Tanjong Pagar / Orchard Road
• Working Days & Hours: 6 working days a week | Rotating shift / Split Shift

Job Description (Front of House)

• Assist Outlet Manager to manage outlet operations
• Order and manage inventory from suppliers
• Ensure good customer service in accordance with company's standards
• Assist in food preparation
• Ensure that ali food standars are according to company's standards
• Ensure the hygiene and cleanliness of outlet at all times
• Any other ad-hoc duties assigned by your superior

Job Requirements

• Candidate must possess at least Diploma/Bachelor's Degree in any field

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Description:

• Handling of HR-related duties
• Actively source and screen candidates through various channels
• Conducting face to face/ online interviews with prospective applicants
• Coordination of interview arrangements
• Provide support to the HR executives to meet recruitment goals
• Handle any admin duties assigned by supervisor

Job Requirements:

• Minimum Diploma / Degree in any related course of study
• Candidates with no exp are welcome to apply

All qualified applicants, please send in your resume to

[email protected]

Alvin Lee Peck Keong (R1104781)

Recruit Express Pte Ltd (99C4599)

We are looking for passionate individuals who desire to be future leaders and prefer to work in clean, non-oily, airconditoned and hygienic environment in Subway restaurants which are conveniently located outside MRT (1 min walk only) Boon Keng, Potong Pasir, Ubi MRT and Tanah Merah MRT (5-8 mins walk).

If you possess :

- At least one-two years of F&B experience (fresh grad are welcome to apply too).

- Able to communicate well

- Good interpersonal skill to lead team members

Hurry call 8128 4183 to apply or email your resume to : [email protected]. Healthier staff meals await for you !

Benefits in working at Subway :

- healthier staff meals

- cool airconditioned environment

- hygienic, non-oily as we don't use oil for preparation of food

- flexible working hours

- time off given to staff if exceed 60hrs per week

Edmond Pereira Law Corporation is a full-service law firm that provides a wide range of legal services.

The firm is looking for Trainees who are undertaking their SILE Bar course. Applicants should possess strong written and oral advocacy skills. Applicants without prior experience (internships, attachments, etc) will be considered. We are looking for team players who have a sense of responsibility and enthusiasm towards legal practice. Our Trainees have access to our lawyers for guidance but are expected to demonstrate initiative and professionalism. Our Trainees can expect to be exposed to Criminal and Civil litigation and experience the thick of the action in Court. We believe in moulding responsible future lawyers and invest time and effort in each of our Trainees.

For more information on the firm and our practice areas, please visit https://www.epplaw.com.sg

Interested applicants please email your Cover Letter and CV to [email protected]

Only shortlisted applicants will be notified.

ob Highlights
5-day 44 hours work week
End-year performance bonus
Group medical, hospitalisation and dental insurance

Job Description

Bochinche - Management Trainee (Argentinean steak house) up to $3000
Up to $2,500 Completion Bonus "Terms & Condition Applied".

Our kitchens are the heart of our restaurants, we have a positive, supportive environment and world-class Head Chefs to assist develop your skills. Being part of the Spa Esprit Group, there are opportunities for promotion and growth across the company.

Our Team Culture

We're passionate to develop our people to create the next generation of leaders by training and promoting from within.

Our people aren't robots, we empower people to be themselves, and let their personality, ideas and creativity shine. We take care of our people, we work hard to understand our team members as individuals to set everyone up for success. We build high-performing teams through creating courageous leaders, trusted relationships and training our teams to be knowledgeable and confident in their roles. Our team supports each other, looks after each other and works together to achieve our goals.

As we grow, were on the lookout for full-time and part-time roles in Singapore, Malaysia and internationally. We have upcoming roles for experienced talent, along with junior talent who are keen to gain experience from industry-leading chefs, sommeliers, baristas, bakers, pastry chefs and our leadership team.

Team Benefits

• Amazing career growth and promotion opportunities
• Industry-leading packages
• 05-day 44 hours work week
• End-year performance bonus
• Group medical, hospitalisation and dental insurance
• World-class coffee, wine, food and leadership education
• Overseas expansion exposure opportunities
• Free staff meals and drinks
• Discount across all SEG brands
• Group D&D and team bonding events
• Team member referral bonus
• Great annual leave
• Additional Information

Working Location: Harbourfront (Near MRT)

Working Hours: 10am to 6pm (Mon to Fri)

JOB DESCRIPTION

• Participate in hands-on job rotational training with a 1-to-1 mentorship support
• Understand each department’s (e.g., HR, Operations, Marketing, Management) daily processes and goals
• Provide administrative support to managers and teams
• Participate in company’s strategic planning
• Help managers in evaluating performance (e.g., writing reports, analyzing data)
• Keep track of business revenue
• Research ways to increase profitability and lower risk
• Take ownership of assigned tasks and contribute ideas for process improvement and innovation
• Maintain accurate records and documentation related to training activities, projects, and other responsibilities

JOB REQUIREMENTS

• Minimum Diploma and above
• Ability to work effectively in a team environment and collaborate with colleagues from diverse backgrounds
• Analytical mindset with the ability to solve problems and make informed decisions
• Eagerness to learn and develop new skills, with a proactive and positive attitude
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Job Responsibilities

· To undergo management Training for Front of House (Floor) and Back of House (Kitchen)

·Lead and manage a high performance team and develop talents

·Attend customer's needs and queries

·Handle and resolve customer complaints

·Provide management and administrative support

·Assist Managers complete daily tasks and overseas an efficient and effective day to day operation of branch or outlet

·Monitors in ensuring a clean and safe working environment

·Assist manager in recruitment, training and marketing campaign

·Coach and develop colleagues to ensure meet standard of operation

Job Requirements

· Diploma in Management, Business, Hospitality and relevant fields

· Strong management skills with ability to lead and manage a team

· High energy and strong interpersonal skills

· Well-groomed and professional appearance

· Strong verbal and written communication skills

· Able to work shift, weekends and public holiday

Working location: Orchard

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Contribute ideas and suggestions for process improvements, enhancements, and innovations to optimize project management practices
• Actively seek feedback from mentors, trainers, and project managers to identify areas for improvement and development
• Communicate effectively with project stakeholders, including clients, team members, and senior management, to provide updates on project status, progress, and key milestones
• Act as a liaison between project teams and stakeholders, facilitating communication and ensuring alignment on project objectives and expectations
• Assist project managers in planning and executing project activities, tasks, and deliverables
• Coordinate with project team members, stakeholders, and vendors to ensure project milestones and deadlines are met
• Participate in a structured training program to learn project management principles, methodologies, and best practices
• Attend training sessions, workshops, and seminars to develop skills in project planning, execution, monitoring, and control
• Learn how to use project management tools and software to manage project tasks, schedules, budgets, and resources

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong organizational and time management abilities, with the ability to prioritize tasks and meet deadlines
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

· Working with Outlet Manager to manage all F&B and day-to-day operations

· Learn from Outlet Manager / Chef to acquire information about methods,

procedures, and standards required to perform and excel in your training

· Serve guests efficiently and cater to special requests of guests

· Maintain cleanliness and ensure hygiene standards are met according to Company’s requirements

· Progressively master the skills to run restaurant operations

· Knowledge of preparation of food and inventory levels of the kitchen

· Upon completion of all basic training, set new goals and objectives with the management for your progression in the company

· Perform any ad-hoc duties as required by Management

· Ensure staffs follow company safety SOP

· Follow company safety SOP

· At least GCE O-Level / Diploma / Degree qualifications

· Able to perform split shift and work on weekends and public holidays

· With F&B experience is an asset but not essential

· Pleasant and cheerful personality, energetic and team player

· Willing to learn and has passion for service industry

· Provide friendly and professional service to customers

· Able to multi-task and adapt to fast paced environment

· Possess WSQ Food & Hygiene Certificate

Working hours: 10am to 6pm (Monday to Friday)

Working location: Woods Square

Key Responsibilities:

• Participate in a structured training program across various departments to gain comprehensive knowledge of company operation
• Work closely with senior management to understand leadership functions and strategic decision-making processes
• Assist in planning, executing, and monitoring company projects, ensuring timely and efficient completion
• Undergo regular performance assessments to identify strengths and areas for improvement during the program
• Rotate through different departments such as marketing, finance, operations, and HR to gain a holistic view of the business
• Analyse business challenges and propose solutions to improve overall productivity and efficiency
• Prepare reports on progress, business insights, and strategies for department managers and executives
• Work with teams on various projects, developing communication and teamwork skills
• Engage with clients and customers to understand their needs and deliver exceptional service
• Successful trainees may be offered full-time management roles upon completion of the program, with a career path towards leadership positions

Requirements:

• Minimum Diploma and above
• Demonstrated leadership abilities through academic or extracurricular activities
• Strong problem-solving abilities and analytical mindset to evaluate business processes and challenges
• Ability to learn quickly and adapt to different environments, departments, and responsibilities
• Self-motivated with a desire to learn and develop a long-term career in management

EA Reg. Number: R21100629

EA License Number: 22C1278

• Location: Bugis/ Orcahrd/ Buona Vista

• Will be trained to handle full outlet operations such as front end customer services, beverages making procedure, quality assurance, manpower planning & cost controlling.
• Ensure that guests have a positive dining experience.
• Address customer complaints, resolve issues promptly, and ensure customer satisfaction.
• Provide suggestive selling accordingly to customers' interests
• Ensure smooth daily operation of the store
• Ensure cleanliness of the store at all times
• Other duties as assigned

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Traininig Provided

Working HOurs: 9am-6pm (3 weekdays + 2 weekends)

- Onboard new parents and share company vision.

- Recommend programs for students.

- Support customer success (programs, competitions, events).

- Build and maintain parent relationships.

- Plan lead gen events and ensure payments.

- Work with teaching team on student assessments.

- Handle admin tasks (emails, data entry).

- Update customer info in CRM.

- Track student progress and maintain parent relationships.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Job Duties

· Working with Outlet Manager to manage all F&B and day-to-day operations

· Learn from Outlet Manager to acquire information about methods,

procedures, and standards required to perform and excel in your training

· Serve guests efficiently and cater to special requests of guests

· Maintain cleanliness and ensure hygiene standards are met according to Company’s requirements

· Progressively master the skills to run restaurant operations

· Upon completion of all basic training, set new goals and objectives with the management for your progression in the company

· Perform any ad-hoc duties as required by Management

Job Requirements /

Skills

· At least GCE O-Level / Diploma / Degree qualifications

· Able to perform split shift and work on weekends and public holidays

· With F&B experience is an asset but not essential

· Pleasant and cheerful personality, energetic and team player

· Willing to learn and has passion for service industry

· Provide friendly and professional service to customers

· Able to multi-task and adapt to fast paced environment

· Possess WSQ Food & Hygiene Certificate

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

· Will be a bonus if candidate able to speak Mandarin/Korean

Experience

· Fresh graduates may apply with relevant education

· Preferably at least 1 year experience in customer service or F&B industry

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Reporting to the Outlet Chef/Restaurant Manager, you will assist in ensuring the smooth running of kitchen/ service operations in various aspects. A fast track career progression to Assistant Outlet Chef/Outlet Chef/ Outlet Manager, through a comprehensive training programme.

Responsibilities:

• Assist the Outlet Chef/ Outlet Manager in-charge in ensuring the smooth running of kitchen/ service operations.
• Responsible for food preparation, cooking and keeping the kitchen an equipment clean
• Meeting food quality expectations of customers
• Responsible for assisting the Outlet Chef in planning staff duty roster, preparing and cooking of food
• Assist Outlet Chef in ordering food for the week
• Ensure that there is little wastage in food preparation
• Make decisions on issues such as recruitment, discipline, termination of employment, performance assessment and reward.
• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations
• Monitor outlet’s expenses, making sure that all costs are within the budget. Feedback regularly to Area Manager regarding any discrepancies or adjustments in the budgets
• Plan staff duty schedule for service crew and ensure sufficient staff, whilst minimizing costs. Organize staff stations each day
• Supervise operations in outlet and serve customers when required
• Handle cashiering, tally cash register and bank in cash daily
• Supervise cash flow and handle petty cash payments
• Handle customer complaints, maintaining good customer relationships
• Any other tasks as and when assigned by Management

Requirements:

• Degree in any faculty
• Experience in the kitchen environment will be preferred
• Has good exposure to Italian food
• Always keen to get feedback for improvement
• Mature and has good leadership skills
• Able to lead, train, manage and motivate staff
• Required to work on off-office hours as and when required
• Required to work in other outlets as and when required

Roles & Responsibilities

Duties

1) Washing and Cutting of vegetables

2) Cutting and marination of meat

3) Learning to cook of food (stir fry, deep fry, steaming)

3) Maintenance of all kitchen equipment

4) Maintain kitchen hygiene & cleanliness

5) Manage kitchen staff

6) Daily stock take and ordering

7) Checking of invoices and goods upon arrival

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

· Will be a bonus if candidate able to speak Mandarin/Korean

Experience

· Fresh graduates may apply with relevant education

· Preferably at least 1 year experience in customer service or F&B industry

Roles & Responsibilities

Duties

1) Washing and Cutting of vegetables

2) Cutting and marination of meat

3) Learning to cook of food (stir fry, deep fry, steaming)

3) Maintenance of all kitchen equipment

4) Maintain kitchen hygiene & cleanliness

5) Manage kitchen staff

6) Daily stock take and ordering

7) Checking of invoices and goods upon arrival

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

· Will be a bonus if candidate able to speak Mandarin/Korean

Experience

· Fresh graduates may apply with relevant education

· Preferably at least 1 year experience in customer service or F&B industry