Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities:

• Lead a team or mentor a member in the execution of leasing strategies
• Identify and prospect for potential tenants through market research, networking and outreach
• Negotiate lease terms for new leases and renewals
• Finalise lease agreements and other leasing-related documentation
• Conduct competitive market research and analysis to understand current trends in the commercial property industry
• Liaise with tenants and building occupants on leasing and tenancy related matters

Requirements:

• Diploma in Real Estate, Business or any other relevant disciplines
• Minimum 5 years' experience in commercial leasing
• Outstanding track record in marketing and leasing of commercial properties
• Strong negotiation and communication skills, with the ability to build rapport with diverse stakeholders

Responsibilities:

• Oversee and manage the day-to-day operations of multiple facilities including office buildings, or other managed spaces within the Campus and ensure the efficient operation, maintenance, and safety of the Campus.
• Manage and mentor facility teams, including managers, executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Manage and supervise the team of FM Technical Staff and Specialists including direct contractors or parties engaged by the client for the Facility Management Services in various specific disciplines.
• Identify and evaluate the cost-benefit effects arising from the actions of parties engaged by Republic Polytechnic for the Facility Management Services.
• Ensure all projects and maintenance works carried out according to schedule planned.
• Manage budgets for zones across the campus, allocating resources effectively to meet maintenance and improvement needs.
• Assist in the execution of work order and follow up with the service reports when the works are completed and submit the service report to CFM and the Client for record.
• Coordinate with external service providers, contractors, and vendors to ensure service delivery meets quality standards and contractual obligations.
• Develop and implement preventive maintenance programs, identify repair needs, and ensure timely resolution of facility issues;
• Ensure compliance with health and safety regulations, implementing measures to mitigate risks and maintain a safe working environment;
• Implement eco-friendly and sustainable practices, working towards energy efficiency and waste reduction goals;
• Maintain accurate records, prepare reports, and communicate with senior management regarding the status of facilities and ongoing projects.
• Analyze facility performance metrics, identify areas for improvement, and develop action plans to enhance operational efficiency.
• Oversee facility improvement and renovation projects from conception to completion, collaborating with internal teams and external contractors.
• Ensure that all his technical team and direct contractor appointed by the client or Contractor’s subcontractors follow client’s QEHS ISO requirements and Statutory Requirements.
• Responsible in preparing tender specification & post contract and renovation projects.
• Attend monthly meetings with the client on the FM Operations requirements of this Contract.
• Monitor the waste collection data, and initiate measure to comply with client’s recycling indicator set.
• Manage food court operators and ensure premises is well-maintained by operator and meets the requirements in contract.
• Manage the apartment operator and ensure premises is well-maintained by operator and meets the requirements in contract.
• Manage the childcare operator and ensure premises is well-maintained by operator and meets the requirements in contract.
• Undertake any other related duties stipulated by the client.

Requirements:

• Degree holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 10 years of relevant working experience; OR
• Diploma holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 15 years of relevant working experience.

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. 156 rooms and suites are spread over 11 floors of COMO Orchard with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s urban wellness space and a multi-label fashion retail space by Club 21.

Job Responsibilities

• Coordinate the overall lobby activity.
• Supervising and coordinating the work of hotel staff, including front desk agents, housekeeping, maintenance, and other departments. Assigning duties, scheduling shifts, and providing training and guidance to team members
• Resolve any issues or complaints from guests, including handling difficult situations and making decisions to ensure guest satisfaction. Liaising with other hotel departments to address and resolve any operational issues that may arise.
• Lead the daily team briefing in the absence of Front Office Manager.
• Ensure that the logbook is maintained and updated. Report and record daily incident log for shift hand over follow up and service improvement.
• Motivate and track team members monthly up selling results
• Handling administrative duties such as preparing reports, maintaining records, and managing documentation related to guest services, staff schedules, inventory, and financial transactions.
• Implement and enforce hotel policies and procedures related to safety, emergency response, and security protocols.

Job Requirements

• Relevant work experience in the hospitality industry, including previous supervisory or management roles.
• Experience in supervising staff, delegating tasks, providing feedback, and resolving conflicts.
• Commited to delivering exceptional customer service is crucial.
• Experience in handling guest complaints and maintaining a positive guest experience.
• Flexible to work in shifts, including overnight shifts, working on weekends and Public Holidays.
• Ability to prioritize tasks, handle multiple responsibilities simultaneously, and meet deadlines is essential.
• Familiar with health and safety regulations and the ability to enforce them.

Achieve growth and hit sales targets

by successfully managing the sales

team

Design and implement a strategic business plan that expands. company’s customer base and ensure it’s strong presence

Own recruiting, objectives setting,

coaching and performance

monitoring of sales representatives

Build and promote strong, long-

lasting customer relationships by

partnering with them and understanding their needs

Implementing new sales plans Present sales, revenue and expenses reports and realistic forecasts to the

management team

Identify emerging markets and market shifts while being fully aware of new products and competition status · Identifying opportunities and strategies to increase sales.

Perform any other duties assigned by the director.

This is a newly created role which will work on a cryptocurrency exchange project. As the exchange expands and takes a more active approach to global expansion, we are looking for a Marketing Manager to spearhead our global marketing.

Job Description

As marketing manager, your main duties will be to manage global marketing efforts for the group.

- Be responsible for all marketing efforts and create the overall marketing strategy for Bitcastle with clear objectives and measurable results.
- Manage the creation of global marketing efforts and advertising campaigns across various social media and digital platforms.
- Manage a team of marketers and ensure all KPI and KGI are met
- Develop and execute promotions and content for email and website marketing
- Use analytical tools to measure and report on the overall performance of digital marketing campaigns and advertisements.
- Leverage insights from trend and information analysis to optimize advertising spend and performance based on goals.
- Other related tasks as assigned by the company as needed.

Requirements

- Minimum 1 year experience in all aspects of digital marketing, from organic marketing channels to advertising
- Experience in strategic marketing and full life cycle marketing
- Experience in cryptocurrency web advertising or digital marketing operations
- Able to multitask and deliver results in a fast-paced environment

Preferences

- Has knowledge and interest in the world of cryptocurrency and blockchain
- Pays attention to detail and has the ability to perform work to a high standard
- Has the ability to work in a team environment, collaborate with others, and deal smoothly with a variety of stakeholders even in remote settings
- JLPT N2 and above

EVIA Real Estate is an established property developer and real estate investment manager across residential, commercial, industrial and hospitality in Asia, with a primary focus on Singapore. We are looking for a seasoned Asset Manager to manage our commercial and retail properties in Singapore.

Responsibilities

You will report to a team lead and be part of the Asset Management team. In this role, you will play a critical role in maximizing portfolio value by developing and implementing asset enhancement strategies.Your key responsibilities will include revenue management, cost control to optimize Net Property Income, and P&L accountability. You'll initiate asset enhancement projects, oversee lease negotiations, and manage tenant relationships to elevate customer satisfaction. The role also involves formulating annual budgets, reviewing policies, and contributing to cross-team projects for overall asset portfolio improvement.Depending on your experience and interest, you may have concurrent exposure to investment management and land acquisition where you will be involved in greenfield development or the acquisition/divestment of core plus or value add assets.

Qualifications

You are a proactive individual with a minimum of 5 years of experience in asset management, preferably in managing office or retail assets. Familiarity with valuation methods and experience in asset enhancement are highly valued. Candidates from investment, portfolio management, or leasing backgrounds who are interested in transitioning into full asset management are also welcome. A relevant degree in real estate, architecture or finance is expected. To excel in this role, you should be detail-oriented, able to work independently, and possess strong communication skills.

To Apply

Please submit your resume to [email protected], quoting the job title and your expected remuneration.

We regret that only successfully shortlisted applicants will be contacted.

The Opportunity:

We’re creating our first Finance Managerial position to bring strategic financial leadership and operational efficiency to our firm. This role reports to the Managing Director and offers the opportunity to shape the firm’s financial strategy, ensure sound financial operations, and enhance project profitability. Additionally, you will oversee certain business functions to ensure smooth business operations.

Key Responsibilities:

• Develop and implement financial strategies that align with the firm's growth objectives.
• Oversee daily financial operations, including accounts receivable, accounts payable, and project performance.
• Monitor and optimize cash flow, working capital, and credit facilities.
• Collaborate with project leads to create a financially literate and accountable culture.
• Manage cross-border financial transactions.
• Support broader administrative functions that ensure the business’s operational continuity.
• Translate financial insights into actionable recommendations for the Executive Committee and non-finance stakeholders.

Qualifications & Experience:

• Bachelor’s degree in Finance, Accounting, or a related field; CPA or CFA preferred.
• Proven track record in Managerial Accounting and/or Finance leadership roles within professional services, the built environment, or project-based businesses.
• Experience dealing with international clients and cross-border payments; familiarity with Chinese government clients is a strong bonus.
• Excellent communication skills, with the ability to explain financial concepts to non-financial professionals.
• Demonstrated ability to handle corporate governance and administrative functions related to business compliance.

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Job Responsibilities

• Assist Hotel GM in managing the day-to-day operation of the hotel.
• Provide courteous and efficient service and if possible to comply with each and guests' request.
• Familiar with rates in the hotel and their availability status; up-sell whenever possible.
• Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
• Ensures Housekeeping team maintain the guideline of Hotel cleaning standard & procedures.
• Resolves issues pertaining to guest’s negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Job Requirements

• Minimum with GCE 'O' Level
• Cert in Hospitality or Tourism management will be an advantage.
• Minimum 5 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations / Housekeeping in a hotel.
• Well-developed communication and customer relations skills.
• Exceptional customer service skills and proven problem-solving skills.
• Strong Leadership qualities including professionalism and excellent presentation.
• Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
• Mature, meticulous, resourceful, organized and able to work independently.
• Chinese speaking will be an advantage, as our corporate office based in China, as well as email communication in Chinese with China clients.
• Able to work on rotating shifts and on weekend/PH

So Good K is an online boutique of premium Korean products.

www.sogoodk.com

It was established by accomplished professional chef, television host and food author Olivia Lee in June 2021 to help artisanal Korean brands with exceptional products enter new international consumer markets.

Responsibilities may include, but are not limited to:

1. Management of all e-commerce platforms (Shopify, Facebook and Instagram, etc.) ensures prompt order fulfillment and customer care.

2. Launching and updating product pages on the website and other e-commerce platforms.

3. Plan, Create, update current and new product descriptions, product photos, promotions content, sales banner visuals on all e-commerce platforms and websites.

4. Brainstorm content strategy and ensuring up to date quality content on eCommerce platforms.

5. Improve sales, traffic, and conversion via Market Research &sales data analysis. Explore and propose Creative product ideas for consumers.

Requirements

Experience in digital marketing or eCommerce/Marketing environment.

Good Knowledge of computer applications with proficiency in design software Adobe Illustrator, Photoshop would be a bonus.

Understanding of social media, content planning, and content development &management.

Positive attitude, strong work ethic, and a good team player.

Job description

1. Create content for marketing
2. Develop a marketing communications plan and media relations strategy
3. Source for opportunities for sponsorships and partnerships
4. Coordinate press releases and events
5. Review and manage PR budget and goals

Job requirements

1. Strong understanding of social media channels
2. Strong communication and relationship-building skills
3. Exceptional marketing strategy skills
4. Thorough knowledge of current industry trends
5. Must be prepared to work during weekends and public holidays

Roles of the Dental Clinic Manager:

- Scheduling patient appointments (via phone, message, and email)

- Providing chairside support for the dentist.

- Overseeing front desk operations.

- Managing financial transactions and billing.

- Managing patient queries and feedback in compliance with clinic policies.

- Coordinating with dental professionals in the office and visiting consultants.

- Ensuring compliance with health regulations.

- Inventory management

- Providing great customer service to patients.

- Offering treatment quotes to patients.

Key responsibilities:

- Manage the clinic's everyday operations.

- Supervise staff and create a positive work atmosphere.

- Improve patient care and satisfaction.

- Implement effective administrative processes.

- Ensure compliance with rules and best practices.

- Maintain accurate stock checking of goods and equipment.

- Provide staff training to enhance clinic operations.

Skills:

- Proven experience in dental practice management.

- Strong leadership and communication abilities, particularly with patients.

- Able to multitask and handle difficulties effectively.

- Knowledge of dental treatments and PLATO software is an additional advantage.

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

About the Job

To develop new accounts within assigned territories, with a clear set of growth targets to achieve and maintain and grow revenue from existing accounts.

The ideal candidate should be a tenacious, results-oriented sales professional, with a passion for nurturing strong relationships with customers, passionate about the industry and possess excellent communication skills. Success in this position will require a positive attitude, great time management, strong work ethic, and a passion to build solid and sustainable relationships with customers.

Job Responsibilities

• Drive new business directly from customers, identify and develop effective and scalable channel partners based in respective territories for building robust sales pipelines.
• Oversee and manage a portfolio of assigned accounts, seek additional revenue opportunities through up-selling and renewals.
• Accountable for owning all aspects of the sales cycle, whilst consistently generating pipeline to meet and/or exceed quota.
• Create and maintain all major customer deliverable (proposals, statements of work, etc.) to provide over-the-top customer service and support.
• Understand the value proposition of our CDN and cloud security solutions and more productively, communicating all offerings to C-level executives and decision makers.
• Continuously keep abreast of industry and market trends, whilst building strong knowledge in our products and services.
• Drive business cadence for weekly team meetings on pipeline update, opportunities review, customer account reviews, etc.
• As CDNetworks country representative, to present on external symposium, conferences, media and industry events.

Job Requirements

• Bachelor’s degree required.
• Proven track record of exceeding sales goals/quotas. Good key account management skill and business acumen.
• Ability to gain access and interact with C-level executives with effective interpersonal and presentation skills.
• Minimum 3 years of relevant sales management experience, preferably in IT solutions/Cloud or similar Hi-tech environment.
• Energetic, self-motivated, result-oriented and thrive in a fast-paced dynamic growth environment.
• Knowledge of Content Delivery Networks (CDNs), internet and Cloud Infrastructure, Media and Cyber Security Services is highly desired.
• Familiarity with CRM platform especially Salesforce is highly desired.
• Possessing of experienced and resourceful channel partner such as Systems Integrator, Value Added Resellers in network and security field will be a plus.

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

voco Orchard Singapore is seeking a passionate and dynamic individual to join the team as a Catering Sales Manager (Corporate). As Catering Sales Manager (Corporate), you will drive business through direct sales solicitation for the corporate segment and support overall catering revenue for the hotel.

FINANCIAL RETURNS

• Manage banquets / events functions to achieve the optimum departmental revenue targets
• Follow up on potential sales leads
• Design and plan meeting and function packages to maxamise the conversions and profitability for the hotel.
• Negotiate and review events packages offered to clients
• Represent the hotel in sales blitz, roadshows and events as required
• Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Prepare contracts for confirmed events
• Be updated current meeting and function trends and competitive packages in the market

PEOPLE

• Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Establish strong working relationship with the events organiser and planner and maintain accurate and updated information about their needs for their function
• Maintain a confident and professional approach when interacting with clients and suppliers

GUEST EXPERIENCE

• Promote guest satisfaction and encourage referrals
• Handle feedback and resolve complaints from guests
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Follow up with clients regularly during and after departure to ensure satisfaction
• Be a “Trusted Advisor” for the meeting or event organiser

RESPONSIBLE BUSINESS

• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Prepare event orders, proposals, confirmation and other agreements
• Perform other duties as assigned

What we need from you

• Possess at least a Diploma in Marketing/Tourism/Hospitality Management/Travel or equivalent
• Minimum of 2 years catering sales experience required, preferably in a hotel.
• Suitable candidates with lesser experience will be considered for the Assistant Manager position.
• May be required to work nights, weekends, and/or holidays.
• Good working knowledge of MS Office
• Must be able to work independently and simultaneously manage multiple tasks

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Responsibilities:

• Lead a team or mentor a member in the execution of leasing strategies
• Identify and prospect for potential tenants through market research, networking and outreach
• Negotiate lease terms for new leases and renewals
• Finalise lease agreements and other leasing-related documentation
• Conduct competitive market research and analysis to understand current trends in the commercial property industry
• Develop leasing strategies and recommendations based on market insights to attract and retain tenants
• Liaise with tenants and building occupants on leasing and tenancy related matters
• Review and recommend position and tenancy mix of new and existing properties
• Prepare annual budget and forecast for properties assigned

Requirements:

• Diploma in Real Estate, Business, or any other relevant discipline
• Minimum 10 years' experience in commercial leasing
• Outstanding track record in marketing and leasing of commercial properties
• In-depth knowledge of commercial real estate market trends and leasing practices
• Strong negotiation and communication skills, with the ability to build rapport with diverse stakeholders

Job Description

1. Oversee efficiency daily operation running of the restaurant

2. Maintenance Restaurant Budget and meet the target goal

3. Planning sales and marketing promotion and events

4. Recruiting, training and supervising staff

5. To work with chefs and other personnel to plan menus

6. Control purchases and inventory

7. Prepare financial record for management

8. Handling administration and paper work

9. Liaising with guest, employee, suppliers, sales representative and authorised department.

Requirement

1. Minimum 2 years relevant experience

2. knowledge of food production methods.

3. Customer service, communication and interpretation skill

4. Leadership and organisational skill

5. Able to motivate and manage staff

6. Able to accept criticism and work well under pressure

7. Patience and the ability to remain calm in stressful situations

Our client is a well established international bank and has a strong presence in Asia. They are recruiting for Business Development Manager to expand their business.

about the job

• Identify and target affluent individuals through networking, referrals and market research.
• Build long term relationships with affluent individuals to understand their financial goals and provide bespoke banking solutions.
• Work closely with internal and external stakeholders across the bank to customized solutions that meet clients’ requirements.
• Stay updated on market trends, competitor offerings and emerging opportunities to continuously refine acquisition strategies.
• Maintain close working relationship with internal partners for referrals and ensuring attractive or exclusive offers.
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes and regulatory requirements.

skills and experience required

• Proven track record of success in acquiring and managing affluent clients.
• Strong interpersonal and communication skills to build trust and rapport with affluent individuals.
• Able to present effectively, communicate ideas and concepts.
• Good working attitude, highly motivated and result oriented.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Who we are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Position: Technical Project Manager

Agencies Supported: Singapore

Department: PM

Reporting Structure: Head of Delivery

Location: Singapore

Geographic Scope: Singapore/India/ Netherlands/ EMEA

Overall Summary of the role:

The Technical Project Manager will be based in Singapore and will lead the delivery of offshore ecommerce, mobile and martech projects out of India which is the VML APAC Technology Hub,

The role of the Technical Project Manager is to plan, document, execute and deliver global transformation projects of varying scale and complexity, ensuring adherence to strict schedules and keeping within budget. The Technical Project Manager will need to be self-sufficient and must possess a solid understanding of both the Project Lifecycle and Project Management best practices.

The role will work closely with other team members across geographies to set high standards, ensure knowledge transfer and support the development of the individual team members.

Key Responsibilities:

Project Management:

• Manage the entire project lifecycle, from initiation to closure, ensuring timely delivery and adherence to project scope, budget, and quality standards.
  • Lead the management of project of varying scale by developing robust plans, managing budgets, monitoring progress, executing delivery and continued adoption.
  • Manage globally distributed virtual project resources, ensuring project objectives and goals are communicated and understood, and roles & responsibilities are defined and accepted.
  • Troubleshoot and coordinate resolutions to issues related to the delivery of the project
  • Ensure project closure process & documentation is formally completed and communicated
  • Develop and maintain detailed project plans, including work breakdown structures, resource allocation, and timelines.
  • Track project progress, identify risks and issues, and implement mitigation strategies.
  • Facilitate effective communication and collaboration among project team members, stakeholders, and clients.

Technical Expertise:

• Possess a strong understanding of ecommerce, mobile, and martech systems, particularly Salesforce and Adobe.
• Collaborate with developers to ensure technical feasibility and alignment with project objectives.
• Provide technical guidance and support to project teams.

Client Relationship Management:

• Serve as the primary point of contact for clients, building strong relationships and ensuring their satisfaction.
• Effectively communicate project status, progress, and challenges to clients.
• Manage client expectations and address their concerns in a timely and professional manner.

Offshore Team Management:

• Manage and coordinate offshore project teams based in India.
• Foster a positive and productive work environment for offshore team members.
• Provide mentorship and guidance to team members, promoting their professional development.

Key Candidate Requirements

The Technical Project Manager must have demonstrable experience in the following competencies

• Proven experience as a Technical Project Manager, preferably in the ecommerce, mobile, or martech industry.
• Understanding of project management methodologies (e.g., Agile, Waterfall).
• Experience managing offshore projects in India.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to work independently and as part of a team.
• Proficiency in Hindi is a significant advantage.
• Experience working with distributed teams is preferred.
• Scope Management: The ability to control the work included in a project, ensuring that all work that has been scoped and can be delivered against an agreed schedule
• Time Management: The ability to ensure timely completion of projects, including activity (task) definition and sequencing processes
• Cost Management: the ability to plan, estimate and control costs so that the project can be completed within the approved budget. This includes resource planning, cost budgeting and project reconciliation.
• Quality Management: The ability to ensure that project delivery meets the quality needs for which the project as defined
• Resource Management: The ability to task manage globally distributed project teams; this includes aligning on project objectives and goals, defining roles in the project and assigning project team members to those roles
• Change Management – Ensuring all change management consideration are captured, planned, managed and successfully delivered
• Risk Management: The ability to identify, analyse, and appropriately respond to project risk
• Formal PM qualification and 5+ Years Project Management experience -Prince2/PMI/APM/others
• Ideally 2+ Years Change Management experience
• Experience of working in a decoupled environment and collaborating effectively with other geographical operation and third-party supplier
• Ideally experience with media/advertising production operation, and interest in related & emerging technologies

Desirable Skills

• Formal Change Management qualification – Prosci/Change Management Institute (CMI)/APMG/other
• Recent experience within a Systems Integrator, Software Development, or Technology company.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn.

Who we are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Position: Technical Project Manager

Agencies Supported: Singapore

Department: PM

Reporting Structure: Head of Delivery

Location: Singapore

Geographic Scope: Singapore/India/ Netherlands/ EMEA

Overall Summary of the role:

The Technical Project Manager will be based in Singapore and will lead the delivery of offshore ecommerce, mobile and martech projects out of India which is the VML APAC Technology Hub,

The role of the Technical Project Manager is to plan, document, execute and deliver global transformation projects of varying scale and complexity, ensuring adherence to strict schedules and keeping within budget. The Technical Project Manager will need to be self-sufficient and must possess a solid understanding of both the Project Lifecycle and Project Management best practices.

The role will work closely with other team members across geographies to set high standards, ensure knowledge transfer and support the development of the individual team members.

Key Responsibilities:

Project Management:

• Manage the entire project lifecycle, from initiation to closure, ensuring timely delivery and adherence to project scope, budget, and quality standards.Lead the management of project of varying scale by developing robust plans, managing budgets, monitoring progress, executing delivery and continued adoption.
  Manage globally distributed virtual project resources, ensuring project objectives and goals are communicated and understood, and roles & responsibilities are defined and accepted.
  Troubleshoot and coordinate resolutions to issues related to the delivery of the project
  Ensure project closure process & documentation is formally completed and communicated
  Develop and maintain detailed project plans, including work breakdown structures, resource allocation, and timelines.
  Track project progress, identify risks and issues, and implement mitigation strategies.
  Facilitate effective communication and collaboration among project team members, stakeholders, and clients.
  

Technical Expertise:

• Possess a strong understanding of ecommerce, mobile, and martech systems, particularly Salesforce and Adobe.
• Collaborate with developers to ensure technical feasibility and alignment with project objectives.
• Provide technical guidance and support to project teams.

Client Relationship Management:

• Serve as the primary point of contact for clients, building strong relationships and ensuring their satisfaction.
• Effectively communicate project status, progress, and challenges to clients.
• Manage client expectations and address their concerns in a timely and professional manner.

Offshore Team Management:

• Manage and coordinate offshore project teams based in India.
• Foster a positive and productive work environment for offshore team members.
• Provide mentorship and guidance to team members, promoting their professional development.

Key Candidate Requirements

The Technical Project Manager must have demonstrable experience in the following competencies

• Proven experience as a Technical Project Manager, preferably in the ecommerce, mobile, or martech industry.
• Understanding of project management methodologies (e.g., Agile, Waterfall).
• Experience managing offshore projects in India.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to work independently and as part of a team.
• Proficiency in Hindi is a significant advantage.
• Experience working with distributed teams is preferred.
• Scope Management: The ability to control the work included in a project, ensuring that all work that has been scoped and can be delivered against an agreed schedule
• Time Management: The ability to ensure timely completion of projects, including activity (task) definition and sequencing processes
• Cost Management: the ability to plan, estimate and control costs so that the project can be completed within the approved budget. This includes resource planning, cost budgeting and project reconciliation.
• Quality Management: The ability to ensure that project delivery meets the quality needs for which the project as defined
• Resource Management: The ability to task manage globally distributed project teams; this includes aligning on project objectives and goals, defining roles in the project and assigning project team members to those roles
• Change Management – Ensuring all change management consideration are captured, planned, managed and successfully delivered
• Risk Management: The ability to identify, analyse, and appropriately respond to project risk
• Formal PM qualification and 5+ Years Project Management experience -Prince2/PMI/APM/others
• Ideally 2+ Years Change Management experience
• Experience of working in a decoupled environment and collaborating effectively with other geographical operation and third-party supplier
• Ideally experience with media/advertising production operation, and interest in related & emerging technologies

Desirable Skills

• Formal Change Management qualification – Prosci/Change Management Institute (CMI)/APMG/other
• Recent experience within a Systems Integrator, Software Development, or Technology company.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn.

JOB SUMMARY

To maximize sales and profitability for the department, ensuring the smooth running of daily operation. To build guests’ relationship and trust, conduct effective training for associates.

JOB DUTIES AND RESPONSIBILITIES

1. Work closely with Restaurant Manager and maintain the department profits through increased revenue and the minimizing costs.

2. Responsible for the outlet’s profit and loss statement with Restaurant Manager.

3. Responsible for department’s controllables in relation to revenue with Restaurant Manager.

4. Responsible for asset management of outlet and facilities.

5. To be aware of all Marriott Guests Incentive Programmes and the correct accounting procedures pertaining to them.

6. Responsible for all accounting and billing procedures in the outlet.

7. Conduct accurate business demands forecast on a weekly basis to ensure efficient staffing and food ordering in the absent of Restaurant Manager.

8. Plan time sheets, work schedules and complete the wage progress report on a weekly basis and critique discrepancies in the absent of Restaurant Manager.

9. Ensure efficient management and supervisory scheduling.

10. Represent the outlet in all day to day operational needs.

11. Enforce operating standards/use records and to change, update and improve on a regular basis.

12. Develop plans and actions on a quarterly basis for the restaurant and follow-up accordingly.

13. Develop departmental training plans for associates and supervisors on a quarterly basis in consultation with HR and follow-up accordingly.

14. Responsible and maintain safety and hygiene standards in the outlet at all times.

15. Responsible for the execution of all associate reviews and appraisals in a professional and timely manner.

16. Responsible for all aspects of associate management including hiring and termination in consultation with the Director of Restaurant/Director of Food and Beverage.

17. Train, supervise, coach and counsel associates when necessary.

· Train & Coach :

a. Marriott Brand Standard

b. LSOP

c. Service Standard

18. Always update and maintain all SOP’s and LSOP’s.

19. Conduct preventive maintenance inspection on a monthly basis.

20. Promote inter-departmental relations through open communication channels.

21. Practice “open door” policy in handling associates.

22. To be aware of the competitors in the market and complete a competition analysis on a quarterly basis.

23. Respond to guest enquiries or concerns within 24 hours via the most appropriate manner e.g. telephone, letter, etc.

24. Attend the following meetings together or in the absent of the Restaurant Manager:

a. Weekly Food & Beverage meeting

b. Fortnightly Leadership meeting

25. Conduct the following meetings together or in the absent of the Restaurant Manager:

a. Conduct Weekly Team Meeting

b. Conduct daily/weekly menu class

26. Use Total Quality Management as a way of improving standards and service for our guests and internal customers.

Lead by example, adopting a “hands on” approach in order to motivate our associates to excel.

27. Understand Marriott Core Values and always ensure the well-being of an associates.

28. Comply with any reasonable request by an Executive Committee Member.

29. Practise Marriott’s Principles of Hospitality at all times.

30. Don’t expect – inspect.

31. Be an optimistic team player and always have a “Can Do Attitude” or “Going the Extra Miles”

32. Cash/Bank Handling:

- Process all payment methods in accordance with Accounting procedures and policies.

- Follow property control audit standards and cash handling procedures (e.g., blind drops).

- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

- Transport bank to/from assigned workstation, following security procedures.

- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

33. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum O levels education
• At least 3 years of relevant experience in a Chinese restaurant with supervisory skills
• Great knowledge in handling Chinese menu and pricing
• Excellent communication & interpersonal skills
• Service oriented
• Able to start work within short notice period