Managing and overseeing the daily operations of the accounting department. Monitoring and analyzing accounting data and produce financial reports or statements. Establishing and enforcing proper accounting methods, policies and principles.

Here are a few responsibilities that you can expect to have as an account manager in any industry or organization:

Customer contact: The account manager is the main point of contact for any new and existing customers. They field calls and address concerns directly with the customer. An account manager has the most one-on-one contact with customers.

Create long-lasting relationships: Because the account manager has so much contact with the customer, it is their job to ensure the relationships are maintained and that the customer is reasonably satisfied.

Meet sales and/or business goals: A big part of an account manager’s job is to meet their business goals. The goals of an account manager are often a reflection of the company's strategy and overall direction of growth.

Reporting: As an account manager, you will be responsible for reporting on your accounts and the results you're providing them.

Develop new business: Account managers are often tasked with outbound calls or taking lead calls from prospective customers to bring in new business and revenues.

• Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
• Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
• Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
• Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
• Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant’s reputation.
• Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
• Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
• Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.

Staff Scheduling: Allocating shifts efficiently to match the restaurant’s operational demands during busy periods requires a detailed approach. It involves considering each staff member’s availability and expertise to ensure smooth operations, directly influencing customer satisfaction and team morale. Adjustments may need to be made on the fly to tackle unforeseen challenges or capitalize on sudden opportunities.

Inventory Management: Keeping stock levels in perfect balance to meet customer demand without excess is critical. Conducting regular audits, employing precise forecasting, and maintaining open lines of communication with suppliers and kitchen staff are necessary to adjust orders, optimize costs, and reduce waste.

Customer Service Excellence: Handling guest complaints and inquiries with promptness, empathy, and effective solutions can transform negative experiences into positive outcomes. Anticipating customer needs and providing personalized service that goes beyond expectations helps build loyalty, enhances the dining experience, and encourages repeat visits.

Conflict Resolution: Addressing disputes among staff or with customers while remaining calm and professional ensures the dining atmosphere stays enjoyable for everyone. Quick and diplomatic resolution of issues keeps the operational flow uninterrupted.

Sales Forecasting: Predicting guest numbers and spending patterns enables optimization of staffing and inventory, balancing operational efficiency with customer satisfaction. Adjusting marketing strategies and menu offerings in anticipation of demand drives revenue growth and improves the dining experience.

A Restaurant Floor Manager operates in a dynamic, fast-paced environment, primarily within the dining area and kitchen of a restaurant. Their workspace is the restaurant itself, where they oversee staff, manage customer service, and ensure the dining experience meets the establishment’s standards. They utilize various tools, from reservation software to communication devices, to coordinate activities on the floor.

Work hours for a floor manager can be long and often include evenings, weekends, and holidays, reflecting the restaurant’s operating hours. The dress code tends to be formal or semi-formal, aligning with the restaurant’s ambiance.

The social environment is highly interactive, involving constant communication with both staff and customers. This role demands a high level of emotional intelligence to manage the diverse needs and sometimes high-stress situations that can arise. Opportunities for professional development are present, with the potential for advancement to higher management positions or specialized roles within larger restaurant chains. Technology plays a significant role in streamlining operations, from scheduling to inventory management.

Despite the demanding hours, many find the work rewarding due to the direct impact on customer satisfaction and the camaraderie developed within the team.

1.Client Relationship Management.

2.Strategic Planning.

3.Feedback Collection.

4.Reporting Analysis.

5.Manage and coach the internal team

6.Experience with project management or account management

7.Proven ability to consistently and positively contribute in a fast-paced environment

8.Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles)

9.Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind

10.Creative thinking and problem-solving aptitude

11.Strong writing, phone and presentation skills

Responsibilities:

• To lead and direct the Human Resources (HR) department.
• Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Manage the full spectrum of human resource functions such as recruitment and hiring, manpower planning, compensation and benefits, manpower planning, learning and development, employer-employee relations and workplace safety.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• To develop and implement HR strategies and policies, ensure compliance with local laws and regulations and the company development needs;
• To ensure HR compliance in all areas and effective implementation of HR strategies aligned to the Institute’s business objectives.
• Formulates plans for the development of the company's organizational structure and personnel, and promote their implementation;
• Planning employee’s benefit plans to design and implement;
• Closely linked with the business department, organize regular inventory and internal talent assessment work;
• Administering the full spectrum of the payroll includes accurate and timely processing of payroll, CPF submission, income tax preparation and submission, reservists’ pay and all other claims, reconciliation of the monthly payroll reports, audit matters and all other payroll-related matters.
• Perform any ad hoc duties as assigned by the Management whenever required.

Requirements:

• At least 5 years Food&Beverage HR management experience
• Bachelor’s Degree in Human Resource Management / Business
• Well-versed with the local Employment Act and other related employment guidelines/regulations
• Leadership quality and ability to lead a team and supervise projects
• Excellent written and verbal communication skills
• Strong problem-solving skills and ability to multi-task in a fast-paced environment

Job Responsibilities

• Responsible for the design, planning and implementation of Ant Security Technology's commercial products, coordinate internal and external resources, drive project progress and implementation.
• Analyze market demand and competition, find customer pain points, design business models, determine product pricing, improve product user experience, and be responsible for product market competitiveness.
• Product interaction, visual design, product function optimization and iteration, and partner communication and management and other specific work
• Cooperate with business and technical teams to conduct reasonable business abstraction and product design, and promote the universal construction of products.
• Priority will be given to those with management team experience and methodology.

Job Requirement

• Understand the enterprise security industry and have your own thoughts on the development of the security industry.
• 5 years or more of experience as an Internet product manager, or experience in financial/payment risk control/AI products, experience in commercial products is preferred.
• Have strong cross-departmental capabilities and team coordination capabilities, be good at teamwork, promote unified goals within and outside the team, and promote product implementation.
• Professional project management and time management capabilities, able to handle multiple transactions concurrently, ensure efficient product implementation, and get the expected results.
• Fluent English communication and writing skills are required.

• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
• Delegating tasks on the project to employees best positioned to complete them
• Making effective decisions when presented with multiple options for how to progress with the project
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Communicating with executives or the board to keep the project aligned with their goals
• Performing quality control on the project throughout development to maintain the standards expected
• Adjusting schedules and targets on the project as needs or financing for the project change

We are looking to hire a Sales manager to sell anlytics solutions.

Responsibilities

• Responsible for meeting revenue targets leveraging own contacts, lead generation activities and alliance partners
• Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. Act as point of contact for resolution and escalation of all key items with the client and internally.
• Target the right clients, grow quality pipeline, win profitable deals, and manage sales activities with the objective of creating mutually beneficial, trust-based relationships that create value.
• Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity.
• Create a direct relationship with the owner or decision-makers of enterprise companies in Singapore.
• Interact with senior management levels at a client which involves negotiating or influencing on significant matters.

Desired Candidature

• Has prior experience in leading and closing multi-year deals.
• Having some prior experience in selling cloud services-based data warehousing or analytics/ data science solutions.
• Ability to identify a client problem statement, craft a value proposition that provides specific outcomes addressing client problem.
• Ability to provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.
• Ability to originate new opportunities.

The role of a Project Executive is to generate project plans and budgets, and be expected to deliver upon these structured development will provide strategic guidance to teams and project manage in ways that promote the company’s culture. He/She will also oversee the progress of operations.

The ideal candidate will be an excellent leader and will have experience in managing staff of different disciplines to produce results in a timely manner. They will also be able to develop efficient strategies and tactics.

The goal is to ensure that all programs deliver the desirable outcome to our organization.

• Work closely with the Chief Operating Officer to ensure successful delivery of project outputs to schedule and within budgets.
• Develop detailed work breakdown structures and project plans to ensure delivery of agreed outcomes, working closely with clients and the executive team.
• Set budgets for programmes and agree costs with PM Lead and COO
• Identify mulate, organize and monitor inter-connected project
• Decide on suitable strategies and objectives
• Coordinate cross-project activities
• Lead and evaluate project managers and other staff
• Develop and control deadlines, budgets and activities
• Apply change, risk and resource management
• Assume responsibility for the program’s people and vendors
• Resolve projects’ higher scope issues
• Prepare reports for program directors

• Involve in project planning including project quality and implementation plans, establishing timelines and allocating resources.
• Develops project schedules inclusive coordinate with subcontractors and suppliers to ensure that tasks are completed on time to meet project deadlines.
• Managing labor, equipment, and materials effectively to ensure efficient project execution.
• Identifying the potential risks to the project and developing strategies to mitigate them.
• Creating and managing project budgets, tracking expenses, and ensuring that the project executed within budget constraints.
• Able to handle issues related to safety, environmental concerns, and local regulatory compliance.
• Ensuring that construction work meets quality standards and specifications outlined in the project plans and local regulatory requirements.
• Manage and communicate with project stakeholders, including clients, architects, engineers, subcontractors, technician and workers.
• Stay update with the latest trends, tools and methodologies in project management.

Qualification

• At least 5 years experiences in related role.
• Holds a degree or diploma in a Civil Construction or relevant to Project management
• Experience with project management software such as Microsoft project
• Good technical knowledge regarding light weight structure, building envelopes and roofing.

Skills

• Ability to lead project teams of various sizes and see them through to completion.
• Strong understanding of formal project management methodologies.
• Self-driven and effective time management.
• Good verbal and written communication skills.

A company confidential , high end new and exciting adventures awaits you!

High rise, high end and most importantly working with a team of proffessionals that has been in the industry for a long time.

A General Manager with skills working in a fine dining environment, this Restaurant is part of a larger organization that is inter-linked with each other.

Please write in your resume if you think you have the flare and positive energy to bring forth the outlet to a whole new level.

The managing 's responsibilities include developing and implementing strategic plans and

company policies, maintaining an open dialogue with stakeholders, and driving organizational

success.

-To be successful as a manager you should be able to manage and advance a business's strategic

objectives. Ultimately, an outstanding Manager is an exceptional leader, drives a company's

strategic visions, and is adept at crisis management

-Maintaining positive and trust-based relations with business partners, shareholders,

• Conducts daily audits of Guest Services Agents’ appearance, grooming and hygiene and takes daily briefing.
• Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts.
• Evaluates per shift checklist, and ensures all tasks are completed.
• Supervises and assists Guest Services Agents in planning, documentation, along with all of their tasks at the Customer Service desk.
• Conducts On-The-Job training for all Guest Services Agents.
• Conducts periodic high balance check in coordination with accounting department.
• Double check next day’s arrivals list daily, ensuring the accuracy of all bookings, room assignments and any related resident requests.
• Reviews traces for all reservations and resolves accordingly.
• Maintains accuracy of data on the Property Management System.
• Meets upon arrival or bid farewell VIP residents in the absence of senior management.
• Escorts guests to the apartment upon arrival when necessary.
• Conducts periodic checks of all luggage/parcel storage areas.
• Addresses and resolves resident complaints or concerns.
• Coordinates with Security Department in conducting investigations as needed.
• Coordinates with Drivers to ensure smooth operations and exceptional service to all residents.
• Conducts daily checking of all traces to ensure resolution of requests and assist in any difficulty encountered.
• Reports to Management any emergencies or incidents reported by residents.
• Conducts Night Audit Tasks based on established procedures and guidelines.
• Prepare daily reports for Management and ensure accuracy.
• Familiarizes herself/himself with billing and credit policies to effectively handle and process billing requirements.
• Conduct random checks on team members from other departments

· CREATE A COMPREHENSIVE BUSINESS PLAN FOR THE RESTAURANT THAT CONSIDERS THE MARKET, LOCAL COMPETITORS, SALES REVENUE AND EXPENSES.

· PREPARE AN ACCURATE PORTRAYAL OF THE FINANCES OF THE RESTAURANT, INCLUDING BANK ACCOUNTS, SPENDING, CHECK PRICING GOALS AND FOOD COSTS.

· DEVELOP STRATEGIES TO ENTICE CUSTOMERS, INCLUDING MARKETING PLANS, ADVERTISING CAMPAIGNS, COMMUNITY OUTREACH PROGRAMS AND RESEARCH.

· ANALYZE THE RESTAURANT BUDGET WITH PERSONNEL TO FIND AND PRICE INVENTORY, REDUCE EXPENSES, REVIEW CURRENT PRICING AND ADJUST PURCHASING STRATEGIES IF NEEDED.

· CONTROL OPERATIONS BY DEVELOPING EFFECTIVE POLICIES, CREATING HIGH STANDARDS AND WORKING TO MAKE ADJUSTMENTS WHEN APPROPRIATE.

· ENSURE AN OUTSTANDING DINING EXPERIENCE BY REGULATING PRESENTATION, TASTE, SERVICE AND ATMOSPHERE FOR ALL GUESTS; DEVELOP WAYS TO CULTIVATE A REGULAR CUSTOMER POOL.

· SUPERVISE A TEAM OF EMPLOYEES; WORK TO CREATE A COHESIVE UNIT OF PEOPLE WHO EFFECTIVELY COMMUNICATE; CREATE A HIRING PROCESS FOR KEY STAFF THAT ENSURES QUALIFIED PEOPLE ARE SELECTED, TRAINED AND RETAINED THROUGH TOP RECRUITING PRACTICES; CONSIDER ACTIONS OF EMPLOYEES IN VARIOUS SITUATIONS THAT DEEM REWARDING OR DISCIPLINARY ACTION.

· FOLLOW ALL APPROPRIATE HEALTH CODE AND LOCAL JURISDICTION FOOD HANDLING REQUIREMENTS; MAINTAIN FOOD SAFETY CERTIFICATIONS, AND MODEL EXEMPLARY FOOD HEALTH SAFETY PRACTICES TO EMPLOYEES.

· CREATE A PROFESSIONAL ATMOSPHERE THAT SUSTAINS TOP EMPLOYEE SAFETY STANDARDS AND PROVIDES GUIDELINES TO PERSONNEL TO ELIMINATE HAZARDS AND DANGERS IN THE WORKPLACE.

· LOOK FOR NEW AND INNOVATIVE SOLUTIONS TO PROBLEMS IN THE RESTAURANT INDUSTRY; USE TECHNOLOGY AND SOCIAL MEDIA TO DEVELOP NEW WAYS TO ENGAGE WITH CUSTOMERS; THINK; BEYOND WHAT HAS ALREADY BEEN DONE TO CREATE AN EVEN MORE PRODUCTIVE ESTABLISHMENT.

· LEAD THE RESTAURANT TO ACHIEVE NEW AND GREATER GOALS IN ORDER TO STAND ABOVE THE COMPETITION WITHIN THE INDUSTRY.

Roles & Responsibilities

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

POSITION SUMMARY:

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Ensure that all correspondence are replied within 24 hours.

- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

- Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests.

- Answer questions about property facilities/services and room accommodations.

- Follow sales techniques to maximize revenue. Input and access data in reservation system.

- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

- Follow proper escalation procedures when addressing guest concerns.

Key Requirements

• At least 5 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette

Main responsibilities

As a hands-on Delivery Manager and Run Specialist Lead, you will be part of an international team focused on running and supporting the bank’s FX and Money market Platform developed around Calypso, a software package from Nasdaq, and in house’s solutions.

Build & change management

• Analyse enhancement requests for the repo business and new products.
• Propose solutions in collaboration with Architects.
• Specifications, workload estimates, planning, test scenarios, release documentation.
• Coordinate run and build the bank.
• Monthly releases, following the team’s milestones for analysis, coding and testing.
• Support the release roadmap in production.

Release management

• Define and implement in coordination with the release schedule of the Calypso applications
• Supervise and coordinate the release activities with the various stakeholders (I.e. Build team, Application Support…)
• Contribute in the continuous improvement of the release processes, tools and automation

Application monitoring responsibilities

• Define and implement in coordination with build team the needed application monitoring
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Qualifications and Profile

• Experience on Calypso versions v14 to v17.
• In depth knowledge of Static Data, Workflows, ScheduledTask, Confirmations, Settlements, Messages / Swift messages, Positions, Accounting, Corporate action, Filters, Reporting Framwork, Reconciliation features.
• Understanding of financial assets (Fixed Income, Money market...) and trade lifecycle with a deeper knowledge of Bonds, Repos and Securities.
• Experience with regulatory reporting HRF, NORIA, MMSR.
• Experience in interfacing Calypso with external systems.
• Hands-on experience in implementation projects.
• AGILE track record.
• Experience in implementing NR scenarios.
• Willing to do L3 Support if required.
• Proficient in software development life cycle and Devops concepts
• Good knowledge Microsoft Office (E.g. Excel / Powerpoint), incident management (E.g. Service Now) and other reporting tools
• Strong analytical or troubleshooting skills
• Good knowledge in Java, Linux/Unix, Database (E.g. Sybase, Oracle), PL/SQL, Middleware (E.g. MQ Series), File Transfer (E.g. CFT) and batch/Job Scheduling (Control-M).
• Knowledge of monitoring solution (E.g Splunk…)
• Strong perseverance and diligence towards attaining goals and effective time management
• Excellent communication and interpersonal skills
• Ability to work well under pressure
• Autonomous, self motivated and excellent team player
• Self-starter and ambitious

Education Requirements

• Master’s degree in relevant specialties (IT, finance).
• Minimum 8 years working experience in relevant roles.

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

SPOC Plan E Pte Ltd is an established Integrated Marketing Services agency that provides a wide range of global brand leaders with a Single-Point-Of-Contact (SPOC) for all their commercial needs. We are known for our excellent client service, sound consumer understanding & insights, integrated approach, and proven track records for solutions that deliver results.

Key Responsibilities:

1) Events Coordination and Management:

- Propose and evaluate potential event locations for customer approval.

- Plan and coordinate logistics, including site setup and ancillary work.

- Recruit, train, and manage event coordinators, promoters, and staff, ensuring attendance and performance compliance.

- Track and report sales transactions, including inventory of premiums, gifts, and other promotional items.

- Ensure events start on schedule and adhere to client instructions.

2) Staff and Materials Management:

- Oversee Roadshow Coordinator to manage multiple events within designated areas.

- Ensure the proper installation and dismantling of event materials in compliance with client's guidelines.

- Engage skilled emcees and hosts to interact with audiences and deliver promotional messages effectively.

- Manage on-site personnel for ad-hoc services and coordinate sound/audio systems setup.

3) Sales and Reporting:

- Sell products and services as per the Retailer Agreement during events.

- Provide transparent cost estimates for advertising, rentals, and other event-related services.

Qualifications:

- Passion in event management.

- Strong organizational and multitasking abilities with attention to detail.

- Excellent leadership, team management, and communication skills.

- Ability to adapt quickly to changes and resolve unforeseen circumstances effectively.

- Knowledge of event logistics, sound systems, and customer service.

- Ability to work with external vendors and suppliers.

- Strong problem-solving skills and ability to handle high-pressure situations.

- Ability to manage budgets and track expenses accurately.

If you have what it takes to rise up to the challenge, please e-mail your detailed resume with the subject header as “PROJECT MANAGER (SINGTEL)” to [email protected]. Only short-listed candidates will be notified.

Workplace Experience Manager

Work Dynamics - Integrated Facilities Management

Location: Jurong

Job Description

• To be the professional face and go-to person for all engagement activities to build communities at the office;
• To be the pinnacle of customer and employee service excellence, to go above and beyond, take action and create experiences that are joyful and lasting, that creating consistent and sustainable value for our clients, customers and colleagues holistically.
• Lead by example to instil a culture of engagement and empathy in the team
• Create and sustain start-up culture with the team, to never be satisfied with the status quo, seeking out new and innovative ways to engage by bringing joyful experiences and lasting impressions for fellow colleagues.
• Understand the Clients' culture, purpose and values to be able to link it back to the way work is executed to ensure the best delivery with customer/employee-centricity in mind.
• The ideal candidate should be someone who is able to unite a community to create a buzz in the workplace, to ensure there is workspace activation and activities that engage and cause our colleagues to come together to get to know one another a build a tight knit community at the office.

Duties

• Contribute to the formation and refinement of workplace experience strategy, which includes leading the implementation to delivery.
• Organize and execute workplace experience events with measurement so ESAT for every activity planned.
• Collaborate with internal /external stakeholders and vendor to implement and operationalize community building products / services
• Advocate and implement digitalization of workplace experience processes including CRE Services (Facilities reporting, Meeting room booking, Car park application etc.)
• Lead and operationalize execution of agile and Design Thinking/Human centered design methodology
• Adopt the Clients' 4D methodology in journey mapping for site operations, e.g. conduct experiments, service blueprints, value maps, sustainable operations, operational improvements and streamline efficiencies etc.
• Able to do simple poster or onsite communications materials.
• Plan, film and edit videos/communications materials (work with vendor partners for complex videography)

EXES Support

• Pro-actively manage users' expectations for employee and experiences and services and ensuring transparency and also a strong alignment with employee needs.
• Drive the employee experiences and services to ensure a welcoming, engaging, and safe working environment.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

Job Description:

• Leading and motivating the staff in achieving maximum results for the Key Performance measurement
• Monitor the inventory level, replenishment of stock and return cycle is carried out accordingly
• Improve upon existing work procedures and operations, ensure that the correct paper works handling are adhered to
• Take charge and provide necessary supervision during stock take and random count exercise
• Manage and involve in opening and closing of the store and banking of the daily sale
• Manage the store’s manpower
• Involve in budget planning
• Perform any other work duties as and when assigned by superior

Job Requirements:

• Diploma holders or minimum 3 years of retail supervisory experience
• Pleasant disposition and customer service oriented
• Good working attitude and strong interpersonal skills
• A team player who is independent and able to work under pressure
• Must be comfortable to retail hours, weekends and public holidays

Are you a dynamic leader with a strategic mindset, able to manage a diverse team and passionate about customer service?

Do you take ownership, embrace challenges, and love problem-solving?

Karooooo is one of the largest vehicle telematics companies globally with over 2 millions active users and growing fast. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, while operating with a startup culture. We are looking for a Service Delivery Manager for our Singapore operations including local Customer Support and Field Service Delivery.

Responsibilities

• Manage the after-sales team by setting service standards and ensuring KPIs are met
• Ensure strong and clear coordination between departments for minimal resolution times
• Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations
• Resolve managerial level customer grievances or special requests
• Weekly/monthly reporting for management review.
• Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service team’s staff to achieve full competencies and the highest brand image possible.

Requirements

• Diploma/Bachelor Degree in Business with outstanding academic performance
• Minimum of 5 years’ experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;
• Excellent written and verbal communication skills
• Proficient in English
• Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.

About Us

We are a Training Provider that goes beyond the books and traditional theories to discover your strengths, blind spots and needs, coach you on managing the sensitivity in every relationship, and recommend what works best – helping you achieve a high self-mastery level of self-awareness and personality integration. We also access your motivations, priorities and goals to ensure that you are in the right frame of mind to achieve your goals ethically.

An overview of our company:

• We work and play hard
• We are passionate about making an impact in other people's lives
• We have been through challenges in life and have overcome them
• We own up to our mistakes and strive to never repeat them
• We thrash things out instead of sweeping them under the carpet

Business Development Manager

If you have a life mission to impact lives, and you are a driven, thoughtful, curious, intellectual, meticulous, communicative and perceptive individual, who believes in personal development and growth, and wish to be part of a progressive, fast-paced and hands-on working environment, this is the right career for you.

Other desirable traits:

• Curious and interested in people
• Thinking about improving your life during your free time
• Love trying new things
• Accountable and able to work well independently
• Always trying to improve themselves
• A team player

Job Descriptions

• Manage sales pipeline and reach out to potential clients/learners
• Build relationship with clients
• Assist clients for course sign-ups
• Follow up with clients (when needed)

Requirements

• Proven experience as a Business Development Manager
• Experience in prospecting and account management
• Ability to anticipate and adapt to industry needs
• Excellent organisational and multitasking ability
• Outstanding communication skills
• Strong attention to detail

Responsibilities:

• Prepare corporate secretarial documents, maintain and update statutory registers and secretarial records, attend board and board committee meetings, draft meeting minutes, and manage client billing and payments.
• Lead and manage a diverse portfolio of clients, providing guidance and support to the Executive team to ensure high levels of customer satisfaction.
• Engage in high-level board discussions across various industries for valuable learning opportunities.
• Support the implementation of Board.Vision, a digital board activity management software, by advising on project development, delivering training sessions, and providing other support to meet project deliverables.
• Proactively handle assignments or queries from clients and manage a portfolio of companies independently, demonstrating a dynamic and adaptable approach.

Requirements:

• Minimum of 8 years of experience in corporate secretarial work.
• Diploma in a related field, a degree, or a professional certificate in chartered secretary.
• Preferably an ICSA holder, or a candidate from the polytechnic or university planning to pursue the ICSA course. Candidate with ICSA membership will be an added advantage.
• Strong understanding of regulatory and statutory requirements under the Singapore Companies Act.
• Excellent organizational and prioritization skills.
• Flexible and proactive attitude with the ability to adapt to changing demands.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

Responsibilities:

• Prepare corporate secretarial documents, maintain and update statutory registers and secretarial records, attend board and board committee meetings, draft meeting minutes, and manage client billing and payments.
• Lead and manage a diverse portfolio of clients, providing guidance and support to the Executive team to ensure high levels of customer satisfaction.
• Engage in high-level board discussions across various industries for valuable learning opportunities.
• Support the implementation of Board.Vision, a digital board activity management software, by advising on project development, delivering training sessions, and providing other support to meet project deliverables.
• Proactively handle assignments or queries from clients and manage a portfolio of companies independently, demonstrating a dynamic and adaptable approach.

Requirements:

• Minimum of 6 years of experience in corporate secretarial work.
• Diploma in a related field, a degree, or a professional certificate in chartered secretary.
• Preferably an ICSA holder, or a candidate from the polytechnic or university planning to pursue the ICSA course. Candidate with ICSA membership will be an added advantage.
• Strong understanding of regulatory and statutory requirements under the Singapore Companies Act.
• Excellent organizational and prioritization skills.
• Flexible and proactive attitude with the ability to adapt to changing demands.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

Job Objective/s

• Develop and maintain potential supplier relationships with strong focus on a proactive approach to procurement by evaluating and negotiating quotes, proposals, vendor pre-qualifications and contracts.
• Technical interface between suppliers and cross functional stakeholders (Engineering, Operations, Subcon, Marketing and Sales, Quality, etc.) to drive improvements in quality, delivery, and cost to meet business targets and initiatives prepare procurement data for management review.
• You will need to show good knowledge of procurement principles, strong negotiating skills and an eye for detail. You will be supporting multiple internal stakeholders, from a wide spectrum of departments with many and varied needs, in a fast paced demanding environment

Duties and Responsibilities

• Manage procurement staffs and activities.
• Determine specifications and requirements for products and services through communication with internal stakeholders and the department's strategic plan
• Lead regional sourcing opportunities, direct negotiations, analytics, and use market research from internal and external sources to drive sourcing decisions
• Ensure adherence to the policies and thresholds set by the Operations Business Management (OBM)
• Negotiate and implement Contractual agreements in partnership with the internal customer
• Maintain the contract database to ensure compliance and accessibility to review by the internal customer or auditor
• Manage the vendor base to ensure that contractual compliance and financial efficiency
• Continuously review with the Sourcing Team Strategic Plans to better serve the company as a whole
• Build strong and lasting relationships with internal customers and the associated vendor base
• Provide support to the rest of the team to make sure we deliver first class customer service
• Coordinate production material requirements with Merchandising / Operations teams to assure
• Keeps information accessible by sorting and filing documents. Produce and maintain all reports.
• Using the purchaser system collate purchase orders and purchase requisitions in order-to-order materials, goods and supplies and send them to the suppliers.
• Maintain approved Suppliers/Vendors List
• Interact with the suppliers and finance department for orders, delivery, and payment.
• Initiate and drive cost, lead-time and inventory reduction in the commodities assigned.
• Participate in supplier performance review, selection, and qualification to ensure that suppliers are conforming to organizational expectations and requirements.
• Support procurement projects in enhancing process and system.
• Ownership of supply base AVL (Approved Vendors List) and review frequently, especially before adding new suppliers.
• Work with matrix organization esp. Finance and Planning for best cost savings with ladder pricing proposal for management considerations.

Requirements

Minimum Education

• Bachelor in engineering or sub-field of engineering

Minimum Experience

• At least 6 years’ experience in procurement in a manufacturing industry with preference for semiconductor background.

Specific Knowledge / Skills

• Team player
• Experienced administrator in a team-oriented matrix organization.
• Must have proven customer service abilities and resourcefulness in solving problems.

Job Description:

• Promote a zero-accident culture within the company to achieve the group’s EHS KPI targets.
• Ensure compliance with Corporate EHS Policy by implementing actions to maintain and improve the Environment, Health, and Safety (EHS) management system.
• Review statutory updates, identify relevant EHS requirements, and prepare procedures to ensure compliance with new regulatory requirements.
• Lead and facilitate internal and external audits/surveys related to compliance, EHS, and sustainability.
• Organize and lead regular EHS inspections, meetings, and monitoring of corrective/preventive actions.
• Ensure all incidents, accidents, and near-misses are reported immediately, formally investigated, and maintain thorough records of investigations.
• Plan and implement EHS training programs to enhance safety awareness.
• Collaborate with all departments, clients, and vendors/contractors to provide advice on EHS-related matters.
• Work with operations teams, vendors, and contractors to inspect machines, equipment, and processes for accident prevention. Conduct hazard identification and risk assessments.
• Educate and train employees to prioritize safety and ensure compliance with regulatory requirements.
• Manage the submission and approval of EHS licenses and permits required for factory.

Job Requirements:

• Professional qualifications in Occupational Health & Safety, Industrial Safety, or Environmental Engineering-related programs.
• Minimum 10 years of EHS experience in the Singapore construction industry, with experience in LTA projects preferred.
• MOM-registered WSHO and NEA-registered ECO certifications required.
• Strong knowledge of EHS policies and experience in developing new corporate policies.
• Completion of Leadership & People Management courses is an advantage.
• Proven leadership and interpersonal skills in managing site personnel, contractors, and subcontractors.
• Comprehensive knowledge of Singapore statutory and legal SHE (Safety, Health, and Environment) requirements.
• Ability to present a professional image and act in the company’s best interest.
• Ability to collaborate effectively across all departments and functions.