PPP Coffee, formerly known as Papa Palheta, is a leading specialty coffee roaster in Singapore, with 15 years of sourcing, roasting and serving specialty coffee to the community through its owner-operated F&B outlets, as well as its network of over 50 partner cafes, restaurants and offices.

Join us as a member of the roasting team, roasting specialty coffee to the high quality standards. This is a role for you if you are detail-oriented, have a strong interest in coffee, and are looking to learn about roasting as well as the various segments of the specialty coffee industry in Singapore.

Job Responsibilities

• Roast and blend various types of specialty coffee beans
• Operate roasting machines with Cropster roasting software
• Prepare green coffee for roasting
• Package coffee for retail, online & wholesale orders
• Maintain roasting equipment
• Evaluate green coffee samples through cupping
• Record data from production roasts
• Taste and evaluate roast profiles for constant improvement

Job Requirements

• Strong interest in coffee
• Prior roasting experience beneficial but not required
• 1-3 years working in coffee, production, or warehouse/fulfilment role
• Detail-oriented and willing to learn
• Physically fit and able to carry heavy loads
• 5-days work week

Company Benefits:

• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage
• Staff discounts on food & beverage
• Lifestyle Benefit - Entertainment, Grooming, Dental & Medical

Experience: 3-9 Years

Role: Production Support Analyst

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document.

Key Responsibilities:

· Deliver a 1st class Production Support service to stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Experience: 3-9 Years

Role: Production Support Analyst

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

Key Responsibilities:

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

Strong understanding of ITIL methodology

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively
• To provide excellent customer service and management and to ensure that all your staff understands the importance of such standards
• Ensure smooth day-to-day operation of the team
• Obtain sales target and KPIs given by the management
• Assist in planning schedule
• Promote positive work environment
• Ensuring compliance with licensing, hygiene and health and safety legislation/guideline
• Develop strategic and operational plans for managing execution and measuring results
• Any other duties as may be assigned by management
• Able to work night shift and split shift
• Able to work OT on weekends and public holiday
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Experience: 6-9 Years

Role: Production Support Analyst

Key Responsibilities:

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release.

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

Prior application or production support experience is a plus

Key Domain/ Technical Skills:

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

Experience: 1-3 Years

Role: IT Production Support Engineer

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Join the Crew!

We’re looking for driven, creative minds to jump into the world of TV commercials and media production. As a Production Intern at Smallshop, you’ll get hands-on experience working on exciting projects, from pre-production to the final cut.

What You’ll Do:

- Assist with research, scouting, and pre-production planning.

- Help coordinate shoots and production logistics.

- Support the team on set to keep things running smoothly.

- Inventory of Production Supplies, Props & Wardrobe.

What We’re Looking For:

- You love the fast-paced, creative world of film production.

- You’re organised, adaptable, and not afraid to get hands on.

- Available to work flexible hours, including some weekends and shoot days.

Ready to roll?

Send your resume and a quick note about why you want to be part of the team to [email protected]

Job Description & Requirements

The event operations manager typically oversees the logistical and operational aspects of events. Responsibilities may include:

1. Planning: Coordinate and manage event logistics, such as venue selection, equipment rentals, and vendor management.

2. Budgeting: Develop and manage budgets for events, ensuring expenses stay within limits.

3. Team Management: Supervise event staffs, delegate tasks, and ensure team understands their roles.

4. Logistics: Organize transportation, accommodations, and schedules for participants, speakers, and guests.

5. Problem-solving: Address any issues that arise during events, such as technical difficulties or scheduling conflicts.

6. Risk Management: Identify and mitigate potential risks to ensure the safety and security of attendees.

7. Post-event Evaluation: Assess the success of events, gather feedback, and make recommendations for improvements.

8. Communication: Liaise with various stakeholders, including clients, vendors, sponsors, and internal teams, to ensure smooth coordination.

9. Adaptability: Be adaptable and flexible to handle unexpected changes or challenges during events.

10. Documentation: Maintain records, contracts, and reports related to events for future reference.

Overall, the role requires excellent organizational, communication, and problem-solving skills to execute successful and seamless events.

1. Language Skills: Fluent in Tamil to effectively communicate with stakeholders, attendees, and vendors who primarily speak Tamil.

2. Cultural Sensitivity: Understanding Tamil culture to ensure events are culturally appropriate and respectful.

3. Vendor and Supplier Management: Ability to negotiate and communicate with Tamil-speaking vendors for services, contracts, and supplies.

4. Audience Engagement: Design and implement strategies to engage Tamil-speaking audiences effectively.

5. Translation and Interpretation: Provide translation or interpretation services during events as needed.

6. Marketing and Promotion: Develop marketing materials or strategies tailored to Tamil-speaking communities if the events are targeted towards that demographic.

In essence, proficiency in Tamil and cultural understanding becomes crucial for effective communication and engagement with Tamil-speaking stakeholders involved in the event.

Must be ready to work in Sunday/Public holidays, many of our events fall on Sunday and Public holidays and ready to work in rotational shifts and holidays.

Experience: At least 7 years of relevant experience

Role: Level 2 Production Support

Key Responsibilities:

· Technical Specialist responsible for the business application portfolio availability and reliability to serve the business per agreed service level targets.

· Ensure system service uptime & day-to-day smooth running, support users’ enquiries and perform due diligence to ensure ease of maintenance, operation efficiency, system monitoring and availability.

· Lead by example in high pressure situations and timely resolution of any day-to-day Tier-1 application system issues/incidents.

· Provide timely escalation/report to system support team lead concerning BAU matters, tracks and manage the production issue from opening to closure, including follow-up fixes wherever is applicable.

· Work with cross functional teams to troubleshoot and resolve complex issues.

· Performance analysis and fine tuning of industry cut off time-sensitive systems.

· Assess operational readiness of new products / applications / flows and execute continuous service improvement plan, process improvement.

· Develop and maintain professional relationships with all relevant business users/operation support center as well as providing effective and timely support for production issues as well as queries.

· Contribute in effective knowledge management best practices within team and organization. Support the upkeep of the supporting documentation related to the application system in-charged.

· Support system resiliency activities such as DR exercise, BCP and system improvement planning.

· Liaise with various support units such as Data Security, Infrastructure, Technical Service, and Quality Assurance on system/application setup, environment and deployment.

· Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.

· Work with project/development/Level 3 team in permanent resolution/change request management – all types including enhancements, bug fixes, etc.

· Provide after office hours standby support (on rotation basis) and for emergency recoveries.

Key REQUIREMENTS:

· At least 7 years of software development and production system support experience in the financial industry is preferred.

· Technically sound in distributed system (Linux, Unix, Windows), Relational Database Management System (MySQL, MSSQL, Oracle) concepts, SQL queries for data retrieval and analysis.

· Experience writing scripts on automation (VBA, excel and/or other languages), database queries, generating capacity and performance reports, MS SharePoint administration

· Incident Management / Problem Management / Capacity and performance management

· Experience in scheduling tools and Interfaces and Messaging systems/file transfer protocol such as Control-M, sFTP, Connect Direct, IBM WebsSphere MQ and etc.

· Knowledge of Platform-as-a-Service (PaaS) cloud solutions in Red Hat OpenShift is a plus.

· Ability to foster a proactive team environment focused on technical remediation of Production Environments.

· Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority

· Excellent communication and interpersonal skills, and able to work well with cross-organizational teams; to communicate and develop long lasting relationships with all levels in a clear, concise manner.

· Capable in prompt incident and problem management, provides short term workaround and long term solutions wherever is applicable, in order to maintain system maximum uptime and availability.

· Strong in change management control, good documentation skills and high problem solving skills.

· Strong team player. Flexible and able to coordinate team effectively both in and outside of office hours; willing to take on challenges and provide prompt and effective day and night support

· Good Understanding of wholesale and transaction banking operation function domain covering Payment and account receivables operation.

· Understanding of ITIL methodology would be highly advantageous

-The Personnel shall be in charge of the independent setup, operation, and maintenance of AV equipment .
-The Personnel shall provide technical support in lighting, audio, video and stage for events by the Authority or external organizations.
-Lighting - Involves setting up, operating, and managing lighting equipment used during events.
Audio - Setup and management of audio equipment, such as microphones, speakers, mixer soundboards (both digital and analogue), and any other audio-related technology. The Personnel ensures that the sound quality is optimal for both live audiences and recordings, if applicable. He/she shall handle the balancing of audio levels, manage live feeds, and ensure clear audio delivery for speeches, music, and other sound elements of the event.
-Video - Managing video equipment such as cameras, projectors, screens, and video editing tools. The personnel will be involved in live-streaming events, recording them for later broadcast, or displaying various visual elements on screens during the event. He/she shall ensure the video quality and visual content are aligned with the event's objectives.
-Stage Management - Setting up and managing the physical stage where the event takes place. The Personnel shall provide assistance to ensure that the stage is safe, properly arranged, and equipped with necessary elements like podiums and seating arrangements. He/she shall ensure smooth transitions between different segments of each event, such as speeches, performances, or presentations.
- Create a production schedule.
-Handle bookings inquiries, calendar and coordination of our booking across various locations.

1. *Planning:* Coordinate event logistics, such as venue selection, equipment rentals, and vendor management.

2. *Budgeting:* Develop and manage budgets for events, ensuring expenses stay within limits.

3. *Team Management:* Supervise event staff, delegate tasks, and ensure everyone understands their roles.

4. *Logistics:* Organize transportation, accommodations, and schedules for participants, speakers, and guests.

5. *Problem-solving:* Address any issues that arise during events, such as technical difficulties or scheduling conflicts.

6. *Risk Management:* Identify and mitigate potential risks to ensure the safety and security of attendees.

7. *Post-event Evaluation:* Assess the success of events, gather feedback, and make recommendations for improvements.

8. *Communication:* Liaise with various stakeholders, including clients, vendors, sponsors, and internal teams, to ensure smooth coordination.

9. *Adaptability:* Be adaptable and flexible to handle unexpected changes or challenges during events.

10. *Documentation:* Maintain records, contracts, and reports related to events for future reference.

Overall, the role requires excellent organizational, communication, and problem-solving skills to execute successful and seamless events.

1. *Language Skills:* Fluent in Tamil to effectively communicate with stakeholders, attendees, and vendors who primarily speak Tamil.

2. *Cultural Sensitivity:* Understanding Tamil culture to ensure events are culturally appropriate and respectful.

3. *Vendor and Supplier Management:* Ability to negotiate and communicate with Tamil-speaking vendors for services, contracts, and supplies.

4. *Audience Engagement:* Design and implement strategies to engage Tamil-speaking audiences effectively.

5. *Translation and Interpretation:* Provide translation or interpretation services during events as needed.

6. *Marketing and Promotion:* Develop marketing materials or strategies tailored to Tamil-speaking communities if the events are targeted towards that demographic.

In essence, proficiency in Tamil and cultural understanding becomes crucial for effective communication and engagement with Tamil-speaking stakeholders involved in the event.

Technician (Manufacturing)

• Work Life Balance
• Bonuses
• Career advancement / Increment
• Medical Benefits
• Other Benfits
• Good career growth development
• Company Transport Direct from MRT Stations 2 way
• Immediate starter

Our client a multi-national company is looking for a driven and meticulous Technician. This is a great opportunity for you to enhance and improve your ability so are career advancemnet within company. so as to enjoy a team work in a positive friendly environment with offering attractive salary commensurates with work experience.

Job Descriptions:

• Assembly, Test and troubleshooting of industrial equipments.
• Ensure compliance to manufacturing process by following the official work instruction or other related documents.
• In process checking, adjustment and setup.
• Any other duties assigned by Superior / Manager

Job Requirements:

• Min ITE in Mechanical/Electrical Engineering.
• No experience is required as training will be provided.
• Basic machining knowledge advantageous

Please submit your updated resume in MS Word format by using the APPLY NOW BUTTON. You may also email your resume directly to [email protected] By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

** We wish you all the best in your career search.

Thanks Warmest

Regards

WhatsApp only : 9630 2466

Office : 6928 2050

Shamrock Pte. Ltd.

Reg No : R2091083

License : 20C0060

Experience: 3-5 Years

Role: Production Support Engineer

Key Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI

· Make sure system availability as per respective agreed SLA

· Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully

· Provide support for annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

· Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation].

Key Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
• Strong written, oral communication skills and able to manage user
• Ability to easily adopt to any technology / environment
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Experience: 10+ Years

Role: Production Support Analyst

Key Skills: AS400, COBOL programming, SDLC, Change Management

Key Requirements:

• Support trade applications rollout of changes and/or problem fixes into production system

• Work with L2 team in incident management and production monitoring

• Work with L3 team lead to plan problem fix to meet TRO

• Implement changes in production following Aldon LME and/or DevOps process

• Attend and present change items in CAB and CCM meetings

• Analyze production issue trend and give feedback to development on quality improvement and issue prevention

Key Requirements:

• 6 or more years IT working experience in production support role in bank/FI environment

• Alternatively, working experience in development role is acceptable, understand application issue, analyse root cause and implement fix

• Be proficient and hands-on experience in AS400 system and COBOL programming; be able to use TAMIC tool is an advantage

• A team player good at collaborating with own teammates and partner teams to get job done

• Ability to work independently and sharp problem analysis and resolution skills

• Good communication skills with technical and non-technical stakeholders

• Time management and work prioritization

• Be able to work under pressure and handle multi-tasking

• A fast learner, he/she will need to expand work scope to support J2EE application on open system (Linux, UNIX).