L2 Production Support (min 4yrs exp / Shift Hours / Up to $5600 / Changi)
1 day ago
Seeking Singaporean with min 4 years good working experiences as L2 Production or Application Support with strong skillsets of Linux and SQL and able ..
Seeking Singaporean with min 4 years good working experiences as L2 Production or Application Support with strong skillsets of Linux and SQL and able to work shift hours on-site to provide 24x7 operational support including weekends and holidays as per assigned roster
1 year contract under employment agency payroll
Work Location: Changi Business Park
Monthly salary inclusive of allowance: $4600 to $5600 (company does not offer bonus)
Below is the Shift Timing (Working 5 days a week, need to support including night shift, weekends and public holidays)
- Morning shift: 6am to 3pm
- General shift: 9am to 6pm
- Afternoon shift: 2pm to 11pm
- Night shift: 10pm to 7am
Transport is claimable - before 7am (for morning shift 6am to 3pm), after 11pm (afternoon shift 2pm to 11pm)
Jobscope:
- Provide 24x7 operational support for all production practices including weekends and holidays for Bank Security Apps
- Ensure system availability 24x7. Perform system Recovery in the event of system incapacity or outages.
- Provide technical expertise to facilitate investigation of complex technical issues in a timely and efficient manner.
- Possess strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
- Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection. Automate the daily monitoring and manual operations to improve system resiliency and stability.
- Regular health-check and capacity assessment of Production environment from BAU growth perspective and incoming project volume.
- Manage end to end Incident Management including investigation, recovery of service, and post recovery follow up on corrective/ preventive actions.
- Manage customer queries and close reported incidents within agreed SLA with business. Work with different stakeholders including business, infrastructure and application support teams to resolve the issues.
- Work with infra support including Middleware, DBA and SAs on system maintenance & infra related issues troubleshooting.
- Work on application BAU related tasks & projects, e.g. DR exercise, audit queries, SOP documentations update, system upgrade for EOS/EOL components, etc
- Ensure strong governance on Change Management Process, Data protection and Priviledge ID access control.
- Work in shift on-site to provide 24x7 operational support including weekends and holidays as per assigned roster. Roster is 5-day work per week. Those on shift on weekends/ public holidays will be given off on weekday
- Must have 4 years good working experiences as L2 Production or Application Support with strong skillsets of Linux and SQL
Official account of Jobstore.