Mission: Provide IT architectural and solution design services to deliver an integrated, secured, best value and reliable IT application solutions and services with speed and good user experience, driving innovation and delivering operational excellence.

Critical success criteria:

• Solutioning Architecture – Establish an application architectural framework (people, process, systems) that enables harmonized business capability and processes, optimized user experience and reuse of system components so that it maximizes opportunity for the business to exploit

Key responsibilities:

• Leads the development of application architectures for complex systems, ensuring consistency with specified requirements agreed with both external and internal customers. Takes full responsibility for the balance between functional, service quality and systems management requirements within a significant area of the organization. Support the establishment of policy and strategy for the selection of systems architecture components, and co-ordinates design activities, promoting the discipline to ensure consistency. Ensures that appropriate standards (corporate, industry, national and international) are adhered to. Within a business change programme, manages the target design, policies and standards, working proactively to maintain a stable, viable architecture and ensure consistency of design across projects within the programme.
• Contributes to the creation and review of a systems capability strategy for responsible area to meet the strategic requirements of the business. Develops models and plans to drive forward the strategy, taking advantage of opportunities to improve business performance. Takes responsibility for investigative work to determine requirements and specify effective business processes, through improvements in information systems, data management, practices, procedures, organization and equipment.
• Provides leadership and guidelines for responsible area to promote the development and exploitation of IT technologies for next generation practices in the complex capital equipment manufacturing business.
• Collaborate with Enterprise Architect, Digital and Data architect, Infrastructure architect and IT Security architect to identify synergies and dependencies in IT roadmap to avoid unnecessary reworks.
• Drives the development and recruitment of application architecture and solution design competency and capability set that meets the company needs
• Analyses business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches, typically seeking to exploit technology components. Evaluates the financial, cultural, technological, organizational and environmental factors which must be addressed in the change programme. Establishes client requirements for the implementation of significant changes in organizational mission, business functions and process, organizational roles and responsibilities, and scope or nature of service delivery.

The ideal candidate will have (education & experience):

• Bachelor’s degree in Computer Science/Engineering or equivalent.
• Mininum 15 years relevant corporate IT or equivalent experience, in a multicultural environment with manufacturing companies in the > $3B range, with progressive increases in role and responsibility.
• Strong Leadership, and had managed a team size of >10+
• Strong knowledge in SAP Materials Management (MM) and Ariba (Supply Chain Collaboration, Strategic Sourcing, Supplier Lifecycle) for sourcing & procurement.
• Strong knowledge in SAP MM and Extended Warehouse Management (EWM), for supply chain logistics.
• Strong integration knowledge to Finance, Sales, and Manufacturing.
• Good knowledge of RFID and EDI would be a bonus.
• Broad and deep knowledge of enterprise solutions implemented in complex capital equipment manufacturing business contexts especially product configuration, engineering, manufacturing solutions and service management

Demonstrated:

• Led SAP blueprinting efforts for at least 5 sizable projects that involves complex capital equipment manufacturing business contexts. Experience with deep involvement in a S/4HANA implementation project end-to-end would be a bonus.

Key skills and personal characteristics:

• Critical Thinker: Ability to apply Systems Thinking. Uses principles to derive methods.
• Leading change: ability to bring about strategic change to meet organizational goals. Inherent ability to implement an organizational vision in a continuously changing environment.
• Strong influencer who can work in a highly collaborative team environment and is able to reach consensus-based decisions. The ability to be decisive when needed and make autonomous decisions is also important.
• Leadership with a wide breadth of IT experience who can translate ideas into action. Understands the needs of the business and can identify and apply IT solutions to drive real business value. Has a strong result orientation with a focus on operational excellence.
• Excellent organizational and program management skills. Demonstrates strong financial stewardship. Ability to manage through ambiguity. Provides organized, structured and disciplined approach to the delivery IT solutions.
• Is able to set clear direction for their team and hold them accountable for the delivery. Uses systematic processes to identify issues and risks early.
• Strong communicator who can utilize his/her strong interpersonal, verbal, presentation and writing skills to successfully interact and influence stakeholders and customers.
• Leader who is able to build, motivate and lead a large, diverse team in the delivery and support a complex, global solution. Ability to implement and grow a high performing organization with a strong emphasis on developing talent and the talent pipeline.
• A strong delegator who focuses on the development of their employees and drives them to further develop their skills and provide value to the business.
• Holds themselves to a high ethical standard, works with integrity and is seen as an example to their team and others in the organization.
• Is able to resolve conflict and deal with issues in a constructive manner with individuals at all levels of the organization.

Experience: 3-5 Years

Role: Production Support Engineer

Key Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI

· Make sure system availability as per respective agreed SLA

· Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully

· Provide support for annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

· Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation].

Key Requirements:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
• Strong written, oral communication skills and able to manage user
• Ability to easily adopt to any technology / environment
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Responsibilities:

• To manage operations of audio, visual, lighting systems, and technical equipment at various SCCC event venues as the Technical Officer on duty.
• To attend venue walks, production and departmental meetings as required.
• To promptly complete production administration and event coordination matters as assigned within EBMS.
• To assist Venues & Partnership (V&P) on logistical and technical requirements after venue walks and production meetings to ensure accurate and prompt charging.
• To assist Team Lead (Production) to coordinate and to provide technical and logistical support to ensure services are delivered at a high level. Including risk assessments for compliance with Workplace Health and Safety, and internal safety protocol for all events at SCCC.
• To assist Team Lead (Production) with manpower rostering, planning, and monitoring the event calendar to ensure efficient resource deployment for all events at SCCC.
• To assist Team Lead (Production) with the upgrade and maintenance of production and technical resources and contribute towards establishing production related policies and SOPs.
• Working with V&P and Senior Executive Officer (Production Coordination) to ensure operational and technical issues and complaints from hirers, partners, and stakeholders are satisfactorily and promptly resolved.
• For Senior Technical Officers, to assist Team Lead (Production) to mentor Technical Officers to ensure team and venue discipline, including attendance at production meetings and venue walks.
• To contribute towards the efficiency of all activities in the venue and effective delivery of services for all events in SCCC.
• Contribute towards management reporting on all production and technical matters.
• Any additional duties as assigned by Management.

Reporting Officers: Team Lead (Production), Senior Manager (Venues & Partnership and Production), Senior Assistant Director (Operations)

Reportee: Technicians (casual)

Requirements

• A degree and/or diploma in Technical Theatre, Audio, Visual or Sound Engineering, or related field with at least 2 years of relevant experience (at least 5 years of relevant experience for senior technical officer), or
• A higher Nitec in performance production or related field with at least 2 years of relevant experience.
• Preferably with experience in handling/programming digital lighting console/ digital sound mixing console and audio-visual automation controls such as Extron, Crestron, etc.
• WSQ training and certificates in operating scissor lift/vertical lift and work-at-height.
• Knowledge in risk assessment and proficiency in Microsoft Office, EBMS and Autocad.
• Strong interest and passion in Chinese arts and culture.
• Able to work independently, and is a good team player,
• Outgoing personality with a can-do spirit and open to learning.
• Required to work late nights, on weekends and public holidays to support events.
• Bilingual with proficiency in Mandarin would be advantageous.

We regret that only shortlisted candidates will be notified.

A day in the life of…

• Actively support the teams in the TPM activities on the shopfloor.
• Coach the pillar leaders and members
• Promote and support cross-fertilisation of ideas, knowledge, standards and improvements
• Coordinate the support from external consultants if applicable
• Motivate & empower people through positive attitude and stimulate change in traditional mind set.
• Integration of Pillars
• Coordination with master pillar leaders and TPM coordinators
• Consistent measuring, monitoring and improvement of factory standards whilst safeguarding assets
• Ensure the implementation of the Best Practices as defined in the HPF BiC Repositories and Globe Business Excellence
• Optimise the use of systems to maintain and improve competitiveness
• Leadership of projects for improvements - Drive Factory initiatives to develop, implement and maintain sustainable improvements, cost reduction and competitiveness whilst maintaining Nestle Quality Standards
• Report & validation of project results - Monitoring the implementation of improvement intitatives within the factory, ensure that the benefits are properly measured and that the impact on production costs are clearly identified. Results are communicated to stakeholders.
• Training & methodological support - Practice and serve as a mentor to the leaders of focused improvement projects in the factory. Conducting and implementation of continuous improvement tools within the factory. Coordination of CI team activities (training, team formation, monitoring of progress, information sharing).
• Technical support for production including using industrial performance tools to ensure successful troubleshooting and debottlenecking of process flow related to equipment. Conduct on his own focused improvement projects, or coordinate and lead multi-functional teams to improve.
• Training, coaching and assessment for the factory and the local committees on GA practices
• Responsible to implement safety and environment practices in the workplace.

What will make you successful

• Bachelors’ Degree in Engineering or related fields
• 3 to 6 years of relevant working experience in a similar capacity
• Demonstrated capability to lead a group of people
• Intermediate knowledge of TPM or similar continuous improvement methodology
• Good understanding of the business needs
• Exposure to implementing continuous improvement and employee involvement techniques. Implementation experience of TPM.
• Problem solving techniques
• Change management
• Good stakeholder management and influencing skills