Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences, and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.

The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (40%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch points that are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially for challenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (20%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduce incomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (20%)

• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (20%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Able to work extended hours (up till 9.30pm) during university peak period.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Job Responsibilities:

Client Communications Management

• Set SOP for Client Communications (e.g.: service recovery, guidelines for handling customers from different feedback channels, SLA to customer feedback, preparation of FAQ, etc.)
• Reply all customer enquiries and feedback within stipulated timelines via various channels (e.g.: calls, email, live chat, social media, etc.)
• Assist customers with regards to the status of their orders
• Assist customers or operations team to source / locate products
• Use of initiative to identify and follow up sales opportunity with customers
• Maximize cross sales opportunities in all correspondence by suggesting related products to original inquiries
• Work closely with the Order Fulfillment Team, Inventory, IT and Sales & Operations Team on a daily basis
• Prepare Client Communications reports
• Master and well-trained in handling all customer feedback
• Understand and provide support for exchange and returns
• Constantly look out for ways to improve work processes and Client Communication levels
• Constantly drive improvement in processes and Client Communication levels to deliver KPIs
• Stay in trend and knowledgeable for new Client Communication tools (e.g.: chat line) or information
• Require to work in shifts and on weekends and public holidays
• Any other tasks as and when assigned by the Management

Administrative Duties

• Assist ECommerce team in administrative duties
• Prepare weekly/monthly reports on live chat performance, number of compliments, complaints, feedbacks and enquires accordingly to the sources
• Management of the membership and customer feedback database, i.e. data entry of membership details and feedback forms
• Other ad-hoc administrative duties

Job Requirements:

• Minimum Diploma, preferably with at least 1 year of experience in Service Industry
• Good interpersonal and communication skills
• Proficient with Microsoft Office suite and Email
• Knowledge of Salesforce is an advantage
• Client Communications oriented and committed to handling customer grievance
• Proficiency in both written and spoken English, and at least one other language
• Ability to speak mandarin to liaise with Chinese speaking customers
• Ability to speak German, Italian, French to liaise with the UK customers
• Applicants with experience with global returns and exchange procedures will be highly considered
• Fun, vibrant & outgoing personality with great personal style
• Keen sense of fashion and a passion for the fashion industry
• Able to work shift hours, weekends, and public holidays***
• Shift allowance provided

Ranpak is a leading manufacturer of sustainable paper packaging and automation solutions for the efficient and effective cushioning and protection of products during shipment. Founded in 1972, Ranpak is a multinational organization, is publicly traded on the NYSE (NYSE: PACK) and has over 700 employees worldwide. With business growing strongly across the globe, a fantastic opportunity is now available to join our Asia Pacific Team as Director, Sales & Marketing APAC

Summary

The Director, Marketing & Sales APAC will be a key executive leading the marketing and sales functions in the APAC region and a member of the global senior leadership team. The incumbent must have a strong, dynamic leadership presence, demonstrated strategic thought leadership, and commercial management skills. He/she will be responsible for driving the marketing strategy and execution, as well as sales growth for Ranpak in the APAC region, through a team of marketing and sales professionals. He/she must operate within the Ranpak environment, including following policies and processes defined by the public company parent (NYSE: PACK). As a market-facing representative of Ranpak, the incumbent must lead and act with integrity, authenticity, transparency, and honesty.

Key Relationships

Reports to MD, APAC with Direct Reports:

· General Sales Manager, Southeast Asia

· General Sales Manager, APAC

· National Sales Manager, China

· Country Manager, South Korea

· Sales Manager, Japan

· Marketing Manager

· Marketing Executive

Essential Duties & Responsibilities

· Marketing Strategy: Develop both the high-level strategy and detailed execution plans associated with product marketing

· Strategic Direction: Deploy strategic thought leadership to guide the commercial direction of the APAC region

· Sales Leadership: Drive toward revenue and gross margin goals for the APAC region, and build foundations for future growth

· Customer Satisfaction: Ensure customer service excellence and quality control

· Reporting: Operate with full transparency and provide accurate sales forecasts

· Global Coordination: Develop productive relationships across regions to ensure global alignment

· Coaching: Mentor APAC sales and marketing professionals regarding development of customers and marketing strategies, etc.

Profile

· 10+ years of experience marketing and selling business solutions in APAC – protective packaging experience ideal

• An intimate understanding of the APAC markets and product needs, as well as a proven track record of delivering results is required. Demonstrated ability to understand market trends and competitive analysis as well as actions taken to capitalize on those trends. Must have strong business acumen, judgment, and risk assessment capabilities. Significant experience working with major multi-national clients and partners and exceeding aggressive sales goals.
• Operational know-how and ability to partner across functions to ensure clear communications and efficient processes

· Experience driving growth in a competitive marketplace

• Has achieved organic growth and sustainable, high-quality earnings. Evidence of successful initiatives that identified expansion opportunities and executed the vision to drive growth.

· Customer and market engagement

• Able to maintain direct, energetic and impactful engagement with customers, markets and industry stakeholder groups. Has a strong executive presence and is able to maintain long-term customer relationships that are strategic and structured. Has a natural tendency and instinct to create opportunities, relationships and positive results. An existing rolodex of large potential customers is ideal.

· Team Leadership

• Experience working extensively with distributed teams in the territory.
• Has a genuine passion and proven track record of developing talented people to meet the expanding needs of a business.

Note: Only shortlisted candidates will be contacted. Chosen candidates will be required to complete PI Assessments prior to interview.

Job Description

1. Support Student Selection and Admissions processes, in compliance with EduTrust requirements, not limited to processing new application, providing course consultation, executing contract, updating of database.
2. Process Student’s Pass applications for international applicants
3. Manage student admissions database and attrition records. Assist in data analysis and audits.
4. Support recruitment drives through open house events, school outreach programmes, career and education fair
5. Report management

• To prepare report for operations meetings
• To maintain and update databases for purpose of internal reporting as well as submissions to external agencies.

Others

• Ad-hoc duties as assigned

Skills

• Proficient with MS Office applications
• Possess good written and communication skills
• Meticulous and keen eye for details
• Able to work independently and in a Team
• Candidates who are familiar with EduTrust regulations and/or with similar working experience in education industry will be an added advantage

COMPANY DESCRIPTION

Mediacorp is Singapores largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Job Responsibilities:

• Read and understand script prior to sourcing for suitable filming locations
• Work closely with the production team in coordinating suitable filming locations
• Source for and coordinate with sponsors for local/overseas filming
• Handling daily logistic and troubleshoot problems that happen during filming
• Liaising with public, which involves communicating with neighbours and authorities
• Establish and maintain good rapport with sponsors
• Prepare roller credits for transmission
• Take on any other duties assigned by the Manager (Location/Facilities)

• Diploma qualification
• Outgoing personality and a positive work attitude
• Excellent time management, organizational and problem solving skills
• Outstanding verbal and written communication skills
• Excellent interpersonal and negotiation skills
• Detail-oriented and efficient
• Able to thrive in high stress environment
• Effectively bilingual in English and Mandarin so as to liaise with Mandarin-speaking associates

Eigen Energy is a systems integrator for solar energy and electric vehicle charging infrastructure, with technical competencies in engineering and construction, energy management, software engineering and cross platform integration.

The Business Development Executive will focus on growing the Eigen Energy's presence in Singapore. Your role will be to engage commercial and residential business opportunities on electric vehicle infrastructure solutions. You will collaborate closely with the marketing and operations team on lead generation, competitive analysis, and aftersales service.

Responsibilities:

• Managing both inbound and outbound sales pipeline.
• Growing Eigen Energy's presence and market share in the Singapore
• Regular on-site client visits to identify, qualify and close opportunities.
• Collaborating with all levels of relationships from clients to suppliers
• Proactively liaising with contacts for the purpose of managing relationships, identifying new opportunities and maximizing sales.
• Demonstrate a high level of customer satisfaction by exceeding customer expectations through meetings, engagement, project execution and aftersales service.
• Ability to meet and/or exceed sales goals and targets consistently.

Requirements:

• Diploma (or higher) in Business, or Electrical Engineering
• Working experience in sales
• Willingness to learn and good work ethic
• Good communication and interpersonal skills
• Strong negotiation and resolution skills
• Positive energy and enjoys collaborating as a team
• Experience with Microsoft Office Suite, Zendesk and Google Drive

Skills

• Effective communication skills
• Proven experience in key account management
• Highly effective cross-functional teamwork

While skills and experience are important, we place equal importance on a candidate’s resourcefulness, adaptiveness and the ability to prioritise and find solutions appropriate for a situation.

P0001

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

· Use suitable techniques for sourcing, screening, and interviewing

· Use recruiting strategies, such as job advertising, to attract candidates

· Evaluate applications and resumes

· Candidate sourcing through databases, social media, etc.

· Assume responsibility of pre-interview screening

· Assigning the best candidates to various roles

· Conduct interviews and shortlist for following phases

· Facilitate and finalize agreements between candidate and employer

· Plan and organize job fairs to help boost company brand among candidates which includes manpower planning, creating marketing materials, advertising platforms

· Assist with any other HR administrative tasks

JOB REQUIREMENTS

· Diploma in any related field

· Ability to handle confidential information professionally and discreetly

· Proficient in Microsoft office

EA Reg. Number: R21100629

EA License Number: 22C1278

Resposibilities :

- Responsible for facilitating order management transactions

- Creating sales order, delivery orders and coordinating distribution and shipment efforts using SAP system

- Issues purchase orders and liaise with overseas suppliers to ensure smooth delivery of shipments

- Generation reports and provide general support to other departments

- To assist sales account managers in trade processing and/or customer servicing as needed

- Review and proactively seeking improvements to current operations

- Participating in implementations of new Operational Excellence Initiatives

- Perform other administrative duties as assigned

Requirements :

- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma/Degree in any field.

- At least 1 Year of working experience in the related field is required for this position.

- Experience using SAP is an advantage

- Proficiency in Microsoft Word, Powerpoint and Excel

- Good oral and written (English), as well as organizational skills

- Optimistic in approaching/solving issues

- Able to work independently

- A good team player who is proactive and meticulous

P0004

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

· Perform market research on current benchmark trends and audience preferences

· Design and implement social media strategy to align with business goals

· Define most important social media KPIs

· Monitor SEO and web traffic metrics

· Collaborate with other departments (customer relations, sales etc.) to manage reputation, identify key players and coordinate actions

· Suggest and implement new features to develop brand awareness, like promotions and competitions

· Initiate innovate marketing campaigns in order to meet goals and objectives set by the Company

JOB REQUIREMENTS

· Minimum diploma or degree

· Experience in digital and social media marketing preferred

· Hardworking with high initiative and willing to take on new challenges

EA Reg. Number: R21100629

EA License Number: 22C1278

• Position: Content & Communication Specialist (CAREER ADVANCEMENT/GOOD COMPANY/GOOD BOSS/GOOD WORKING ENVIRONMENT)
• Location: 1 min walk from Bras Basah MRT station
• Working Hours: Mondays to Fridays | 9am to 6pm
• Salary (commensurate with experience): Up to $5,200 + Performance Bonus + Travel Allowance + 14 Days Annual Leave + Medical Benefits and Annual Check-up + Online Learning Portal for self-development + WFH Opportunities
• Duration: 1 Year Contract (RENEWABLE/CONVERTIBLE TO PERMANENT)
• Industry: Digital Media Marketing
• Career Advancement: YES

Responsibilities:

• To work closely with client servicing teams in creating engaging content.
• Creation, Curation, Planning and Research to develop content strategies that connect business and users in the B2B environment

Requirements:

• Minimum Diploma in Marketing or Mass Communication
• Minimum 2 years of experience in B2B Digital Marketing and Communication
• Proficient in creating EDMs using Adobe Design software (Illustrator, Indesign or Photoshop)
• Proficient in video editing software (Premier Pro, After Effects)
• Proficient in Storyboarding

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Responsibilities:

• Manage the strategic relationship with key accounts with a long-term perspective as well as grow, develop and expand the market share.
• Lead the sales team by setting individual sales targets and develop achievable action plans.
• Establish sales objectives by forecasting and developing annual sales quota
• Projecting expected sales volume for existing and new products
• Implements sales programmes by developing growth strategies and action plan
• Maintains sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicator and competitors
• Identifying and mapping business strengths and customer needs with increasing client base
• Managing and retaining relationships with customers
• Perform market research to understand the various targeted industries
• Work closely with products and operations team on pricing and space sourcing with carriers & airlines
• Supervise and provide guidance to the sales team by encouraging and leading the team to meet the sales targets
• Align with regional commercial team on targeted market and directions

Requirements:

• At least 5 years’ experience within a similar position in the logistics and freight forwarding industry is preferred
• Proven experience or track records of past secured accounts and positive sales performance
• Proficient & advance in MS Office such as PowerPoint, Excel, Words etc

OUR COMPANY

We, at RegASK are a high growth global RegTech company leveraging technology and global network of experts to revolutionize regulatory intelligence, serving the LifeSciences (MedTech, CROs, Pharma) and FMCG industries (Food, Personal Care). RegASK team is highly diverse with more than 10 nationalities across 3 continents, entrepreneurial and very agile, enjoying the benefits of working across industries and across the globe. RegASK just completed its Series A funding round in December 2022 and is currently recruiting highly motivated talents to expand its team and support its ambitious growth plans.

RegASK is an international, diverse and rewarding place to work. If you are a builder, highly autonomous in your working style, and eager to problem solve, we would love to hear from you.

RegASK is part of Sprim Global Investments portfolio, a group of 500+ people in 19 offices across 6 continents, finding solutions, discovering and implementing new ideas to deliver better health.

THE POSITION

Video Marketing Intern

We are seeking a dynamic and creative Video Marketing intern (B2B) to join our team. As a video marketing intern, you will play a crucial role in developing and executing video marketing strategies for our B2B audience. You will have the opportunity to gain hands on experience in video production, editing and distribution, while working closely with the marketing team. The ideal candidate is a self starter with a passion for video marketing, excellent story telling skills and keen eye for detail.

Responsibilities:

• Assist in developing video marketing strategies targeted towards B2B customers, aligning with the overall marketing objectives and brand guidelines.
• Collaborate with the marketing team to identify key B2B messaging and create compelling video content to communicate our value proposition and product offerings.
• Assist in planning and executing the production of high quality videos, including g pre production tasks such as scriptwriting, story boarding, location scouting and talent coordination.
• Participate in video shoots, operating cameras, sound equipment and lightings.
• Edit video footage using video editing software to create visually appealing, engaging and impactful content that resonates with our B2B audience.
• Optimize videos for different channels and platforms ensuring compatibility and maximum reach including Youtube, social medias, websites and email marketing campaigns
• Stay up to date with video marketing trends and best practices, continuously researching and suggesting innovative ideas for video content creation and distribution.
• Collaborate with the marketing team to integrate video content into broader marketing campaigns
• And initiatives, ensuring consistency and alignment with brand messaging
• Assist in tracking and analyzing video performance metrics, such as views engagement, conversions, provide insights and recommendations for improvement.
• Support the marketing team in various other tasks, such as graphic design, content creation and campaign coordination, as needed

Requirements:

• Currently pursuing Degree in Marketing, Communications, film production or related field
• Strong passion for video marketing and storytelling with good understanding of B2B marketing landscape
• Proficient in video editing software, such as Adobe Premiere Pro, Final Cut Pro or Similar
• Familiarity with video production equipment and techniques, including camera operation, lighting and sound.
• Creative thinking and ability to generate innovative ideas for video content
• Strong attention to detail and ability to work under tight deadlines
• Basic knowledge of SEP and video optimization techniques
• Experience with graphic design and motion graphics is a plus.
• A portfolio or examples of previous video projects is highly desirable

How to Apply:

If you are excited about this opportunity and believe you have the skills and qualifications to excel as our Video Marketing Intern, please submit your resume for consideration.

We appreciate all applications, but only selected candidates will be contacted for an interview.

Thank you for considering joining the RegASK team. We look forward to reviewing your application!

Job Title

Order Entry and Logistics Coordinator

Summary:

Candidate will be responsible for the triage and processing of Service Orders. These Service Orders are related to the coordination of new equipment installations for commercial vessels that have global sailing patterns.

The ideal candidate may have experience working for a Fleet Manager or a Maritime hardware supplier coordinating projects/services on vessels. Or comparable work experience in Field Service Operations for land-based telecommunications.

Essential Duties and Responsibilities:

Include but are not limited to the following:

• Triage and process Service Orders for KVH managed installations (Asia Pacific Region)
• Service Order entry into Baan ERP system
• Coordinate logistics requirements with Asia Pac Sales managers, customers or consignee, via phone and email, to ensure proper delivery of product
• Verify shipping and consignee/forwarding agent information
• Coordination with vessel sailing schedules
• Determination of proper shipping method
• Freight quotes with proper of Incoterms
• Provide needed shipping documentation for country specific Customs clearance
• Liaise with KVH functional groups as needed
• Sales Department – receiving, checking and processing new orders
• Finance Department – unblock orders and receive proper pre-payment from customer as necessary
• Shipping Department – ensure proper delivery terms and deadlines are communicated
• Coordinate service operations including scheduling and distribution of work for technicians, utilizing Salesforce to generate and manage work orders.
• Responsible for updating Salesforce with customer and vessel information
• Enter RMA orders (Return Materials Authorization) and follow up on returns related to Decommissioned units.

Qualifications/ Prerequisites:

• Minimum high school diploma or GCE “A” Level or equivalent required; Diploma.
• Fresh Graduates are welcome
• Demonstration of attention to detail and accuracy to ensure quality of subsequent processes
• Prior experience with international logistics company
• Prior experience working in a CRM system for case management is an added benefit (Salesforce)
• Prior experience working with an ERP system for inventory management is an added benefit (Baan)
• Ability to Problem solve, working independently and as part of a team
• Attention to detail and accuracy is a must
• Good command and knowledge of English with effective communication skills, responsible, reliable and an independent worker.

Salary commensurate with qualification and work experience

• Position : Digital Marketing Executive
• Location :Central - Office in Henderson Rd
• Working hours : Monday - Friday (9.00-6.00pm)
• Salary(commensurate on experience) : Up to $3700 + VB + 14 days AL
• Duration : Perm
• Industry : Optical/ Eye care services

Main Responsibilities:

• Assist in the planning and executing of 360 marketing campaigns; both online and offline
• Monitor and review effectiveness of promotions and campaigns in relation to KPI
• Managing of social media channels, website, CRM program and e-commerce platforms
• Plan and implement strategies to optimize new customer acquisition, conversion, frequency, and loyalty both online and offline
• Coordinate with internal departments and third parties on the development and deployment of CRM program
• Responsible for overall in-store merchandising, including marketing and visual merchandising collaterals Providing support to Marketing Team
• Provide general administrative support & other ad-hoc duties as assigned

Requirements:

• Degree holder in Marketing, Digital Marketing or related disciplines
• Minimum 2-3 working experience in Marketing
• Excellent command of English (written & spoken)
• Proficient - Adobe CC software; especially InDesign, Illustrator, Photoshop, Premier Pro / Phone Editing Software, Photography
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business

Email to [email protected]

**We DO NOT charge our candidates any referral fee nor bind them with any contract.**

Joie Chang

Deputy Consulting Director(APAC)

Reg no.: R2090601 | EA No: 13C6684

Job Title

Order Entry and Logistics Coordinator

Summary:

Candidate will be responsible for the triage and processing of Service Orders. These Service Orders are related to the coordination of new equipment installations for commercial vessels that have global sailing patterns.

The ideal candidate may have experience working for a Fleet Manager or a Maritime hardware supplier coordinating projects/services on vessels. Or comparable work experience in Field Service Operations for land-based telecommunications.

Essential Duties and Responsibilities:

Include but are not limited to the following:

• Triage and process Service Orders for KVH managed installations (Asia Pacific Region)
• Service Order entry into Baan ERP system
• Coordinate logistics requirements with Asia Pac Sales managers, customers or consignee, via phone and email, to ensure proper delivery of product
• Verify shipping and consignee/forwarding agent information
• Coordination with vessel sailing schedules
• Determination of proper shipping method
• Freight quotes with proper of Incoterms
• Provide needed shipping documentation for country specific Customs clearance
• Liaise with KVH functional groups as needed
• Sales Department – receiving, checking and processing new orders
• Finance Department – unblock orders and receive proper pre-payment from customer as necessary
• Shipping Department – ensure proper delivery terms and deadlines are communicated
• Coordinate service operations including scheduling and distribution of work for technicians, utilizing Salesforce to generate and manage work orders.
• Responsible for updating Salesforce with customer and vessel information
• Enter RMA orders (Return Materials Authorization) and follow up on returns related to Decommissioned units.

Qualifications/ Prerequisites:

• Minimum high school diploma or GCE “A” Level or equivalent required; Diploma.
• Fresh Graduates are welcome
• Demonstration of attention to detail and accuracy to ensure quality of subsequent processes
• Prior experience with international logistics company
• Prior experience working in a CRM system for case management is an added benefit (Salesforce)
• Prior experience working with an ERP system for inventory management is an added benefit (Baan)
• Ability to Problem solve, working independently and as part of a team
• Attention to detail and accuracy is a must
• Good command and knowledge of English with effective communication skills, responsible, reliable and an independent worker.

Salary commensurate with qualification and work experience

Job Responsibilities:

• Manage daily fleet maintenance and operations.
• Planning, coordinating schedules and monitoring of vehicle status.
• Adherence to Standard Operating Procedures, providing good customer service.
• Coordinate with internal and external customers to support daily deliveries.
• Coordinate vehicle inspection, maintenance and servicing of fleet
• Ensure the general upkeep and cleanliness of the fleet.
• Any other jobs assigned

Job Requirements:

• Minimum 'O' level or Diploma in Business/Logistics/Supply Chain Managment.
• Proficient in MS Office.
• Team player and flexible individual able to work in fast changing environment.

Position Overview

As a data-driven Marketing manager in Lifecycle Marketing team, you will join the team that designs and delivers digital engagements across the customer lifecycle, reporting to Sr. Manager Lifecycle Marketing (APJ), hybrid, or onsite. Our team owns/creates/activates impactful marketing strategies, to promote adoption, engagement, and renewal rates, through owned touchpoints and in-product experiences. You will own and activate a series of marketing strategies/projects, to improve the digital post purchase experiences of customers, across varied products of Autodesk, and across all markets in APAC, Japan, and some global markets. You will partner with regional & global Customer success teams and other cross functional stakeholders, to ensure the marketing activities are aligned with the business goals.

Responsibilities

Strategy & Activation

• Develop comprehensive lifecycle marketing projects that improve engagement, satisfaction, and retention, across APAC, Japan, and some global markets
• Partner with regional & global cross-functional stakeholders (customer success, operations, data, product, and engineering), to ensure seamless customer journey throughout the lifecycle

Ownership

• Manage digital post-purchase projects end to end, as a strategic lead and project manager, identifying opportunities and implementing improvements along the way
• Turn insights into go-to-market initiatives, through orchestrated digital experiences, email campaigns or experiments
• Examine existing experiences' effectiveness against core metrics, suggest A/B tests, to drive improved impact on engagement and renewal rates

Measurement & Reporting

• Define and track goals for lifecycle marketing initiatives
• Analyse campaign performance and customer data to identify trends and inform future opportunities
• Prepare insightful reports and presentations to communicate results to stakeholders and senior leaders across the globe

Minimum Qualifications

• 5+ years in Marketing / Lifecycle marketing / Customer Experience Management or related experience, from B2B, SaaS background
• Experience implementing data-driven marketing strategies, based on customer behaviour and product usage insights, towards adoption and engagement
• Demonstrated experience working across marketing functions, collaboratively with APAC, Japan and global stakeholders from customer success, operations, data, product, and engineering teams
• Experience working with marketing automation platforms, Journey Orchestration, and customer data platforms
• Excellent at interpreting data, insights, and reports

About The Role

Community Outreach Team (CREST), serves as a community safety network for people with or at-risk of mental health conditions, including dementia, and their caregivers. CREST conducts outreach events to increase mental health awareness and targeted case finding to identify those with mental health needs.

CREST works with clients aged 18 years and above.

Reporting to the Group Supervisor, the Program Executive works closely with the team to serve clients and caregivers.

· Plan, implement and monitor the outreach, care process, referral and follow-up flow for the CREST service

· Document and evaluate programme progress

· Document and produce CREST service planning documents and manuals, including set up requirements and processes

· Conduct needs assessment to ascertain service needs and gaps for mental health in the community

· Collaborate with other agencies/organisations in planning and implementation of programmes

· Monitor trends and issues relating to mental health services and needs of clients and the community

· Outreach to corporates and community organisations to promote mental wellness, health awareness and information

· Engage partners to raise awareness, education and training on mental wellness via structured programmes

· Conduct screening within the community with agreed upon identification tools

· Provide the necessary care coordination and service linkages for identified clients from the initial referral

· Follow-up with clients for re-evaluation and provide support, as recommended in-care process flow

· Provide basic mental health awareness and information on managing the mental illness and coping strategies

· Provide basic emotional support to clients at-risk of mental health

· Compile and analyse collected data and submit reports as specified

Others

· Other work projects assigned by supervisor/management

Technical Competencies:

- Degree

- IT literate

Core Competencies:

- Good communication and social skills to work with different people
- Pleasant personality
- Team player, yet independent to carry out most functions
- Strong interest in empowering and preserving the dignity of people at-risk or with mental health conditions including dementia

Preferred achievements / characteristics:

- Able to speak dialects will be an advantage

Only short-listed candidates will be contacted for an interview.

P0003

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

· Contributing ideas to marketing campaigns

· Coordinating promotional activities and events

· Monitor market trends, analyze consumer markets activities to identify opportunities

· Create content for a range of marketing distributions (brochures, social media platforms, website material etc.)

· Monitoring performance of marketing campaigns

· Develop new marketing initiatives such as social media, events or crossover collaborations to strengthen engagement with target audience

· Work with in-house designer to ensure design and production of marketing materials used for the events are carried out accurately

· Maintaining websites and tracking data analytics

JOB REQUIREMENTS

· Minimum Diploma and above

· Prior experience in the marketing field will be an advantage

· Results-oriented, ambitious and positive working attitude

EA Reg. Number: R21100629

EA License Number: 22C1278

P0002

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

· Arranging and hiring manpower required to stage an event into their various departments

· Responsible for providing leadership, motivation, direction, and support to team members

· Travel on site to inspect ongoing arrangements, preparations, and changes needed to meet the needs of the client

· Ensuring compliance with insurance, legal, health and safety obligations

· Communicating with the Public Relations and Marketing department to promote and publicize event

· Engaging with vendors throughout the event planning process to learn requirements and goals

· Perform post-event tasks promptly such as measuring the success of the event, objectives that were set for the events as well as review for improvements

· Research market, identify event opportunities and interest generation

JOB REQUIREMENTS

· Diploma in any field

· Prior experience in the events industry will be an advantage

· Results-oriented, ambitious and positive working attitude

EA Reg. Number: R21100629

EA License Number: 22C1278

We are looking for a Payroll Executive to join the team.

As a Payroll Executive, you will be playing a pivotal role in managing and executing the organisation’s payroll processes. You will contribute significantly to organizational efficiency and foster a positive employee experience by ensuring employees are compensated accurately and on time. Adaptability to evolving regulations and a proactive approach to problem-solving are traits that contribute to success in this role.

Responsibilities

• Implement full spectrum of employee payroll cycle and functions.
• Ensure monthly and ad-hoc staff salary payments, together with reimbursement claims, are processed promptly.
• Manage and update employees’ payroll records and documentations.
• Submission of claims for Maternity Leave, Paternity Leave, Childcare Leave, NS Make-Up Pay claims and other government fundings.
• Prepare and submit monthly contributions details to Central Provident Fund Board.
• Submit employees’ income information to Inland Revenue Authority of Singapore via Auto-Inclusion Scheme.
• Process tax clearance (IR21) for foreign employees.
• Process insurance claims for staff.
• Respond to staff enquiries for payroll matters.
• Generate monthly payroll summaries for Finance Department and liaise with internal and external auditors during payroll audit.
• Assist with other ad-hoc HR duties as assigned.

Requirements

• Diploma in Human Resources, Finance, Administration or related fields of study.
• At least 5 years of relevant experience.
• Understand and well-versed with local employment laws and tax regulations.
• Meticulous, able to work independently and proven strong time management skills.
• Able to demonstrate integrity and ownership during the course of work.
• Proficiency in MS Excel.

JOB RESPONSIBILITIES

• Design and implement IT solutions, including hardware, software, and networking components;
• Manage and troubleshoot the organization's IT infrastructure to ensure optimal performance and availability;
• Install, configure, and maintain servers, workstations, and network devices;
• Collaborate with various Departments to identify and address IT-related issues;
• Implement security measures to safeguard the organization's data and systems;
• Provide technical support to end-users, addressing hardware and software issues promptly;
• Monitor system performance and implement improvements to enhance efficiency;
• Stay informed about emerging technologies and recommend innovative solutions to meet organizational needs;
• Create and maintain documentation for IT processes, procedures, and configurations;
• On-call support outside of regular business hours.

JOB REQUIREMENTS

• Diploma in Computer Science, Information Technology, or a related field;
• Certifications in these preferred: CompTIA A+, Network+, or Security+, Microsoft Certified: Azure Administrator or MCSA/MCSE, Cisco Certified Network Associate (CCNA), ITIL Foundation;
• Proven experience as an IT Engineer or similar role;
• Proficient in networking, server administration, and system integration;
• Strong knowledge of hardware, software, and security best practices;
• Excellent problem-solving and troubleshooting skills;
• Ability to work independently and collaboratively in a team environment;
• Excellent communication and interpersonal skills.

Only shortlisted candidates will be notified.

Job Description

• Handling orders follow-up for import / export shipments (both air/sea freight)
• Perform Customer service activities, attending to customers’ enquiries, complaints
• Prepare quotations when sales are not available for urgent shipments
• Working closely with Sales & operations divisions
• Co-ordination between internal offices / agents & clients for orders follow up via ocean / air import & export
• Handling of crosstrade shipments
• Doing bookings of shipments
• Preparing documentations such as permits, bill of lading, billings and pre-alert docs to agents
• Arranging Custom clearance for customers, and door delivery services
• Coordinate with the internal officer to handle the order and follow up for the shipments according to operational policies, standard and procedure.
• Arrange custom clearance for customers, and door delivery services according to industry standards or sector requirements and handle another legal document.
• Attend and solve customer 's enquiries according to the customers' need and wants.
• Work closely with sales department and may need to prepare quotation when sales team are not available for urgent shipments.
• Maintain business relationship with customer.

Job Requirements

• Possess "O" level, "A" Level, ITE, Diploma in the relevant discipline, Logistic/Transportation, Business Studies/Administration Management, MaritimeStudie, Supply Chain, or equivalent are all welcome to apply
• Prefer minimum 0 to 2 years' experience in shipping / freight forwarding.
• Possess good communication and customer service skills.
• Meticulous with an eye for details.
• Pleasant personality with positive working attitude.
• Interested in data entry and doing documentation.
• Proficient in PC application (MS Word, Excel).
• Full-Time position(s) available

Benefit

• 5 days work week
• Medical & Dental Benefit
• Friendly working environment
• Others benefit

The company is currently looking for a Sales Support Executive to expand its ever-growing team. If you aspire for a rewarding career, keep reading:

Responsibilities:

• Sales Order Processng (issuance of DO, invoices, etc)
• Regular Order Management Updates to the Sales Team
• Coordination of shipping schedule.
• Preparation of shipping documents (commercial invoice, packing list etc.).
• Track payment and update on system
• Maintain the customer data to ensure accuracy.
• Assist in general administration duties and Ad-hoc duties assigned

Requirements:

• ‘O’ level with 2-3 years of relevant experience.
• Self-motivated and initiative individuals.
• Possess strong negotiation and selling skills.
• Knowledge in office supplies or office automation would be an advantage.
• Knowledge on SAP and TMS system would be an advantage.

Why join us:

• Attractive commission package
• 5 days’ work week
• Good career growth/staff benefits
• Transport pick-up from Jurong East MRT

Please email your resume with your last/current drawn salary, expected salary, notice period to [email protected].

Global Travel is inviting driven and customer-focused candidates to join our Corporate Sales Team. We provide training and mentorship program to develop you with travel knowledge and customer service skills. You will have great opportunity to network and gain industry knowledge. If you are passionate about travel and willing to learn, we are looking for You!

The ideal individual will possess excellent communication skills in customer relations, be aggressive in targeting new business and exceed established sales goals. You will be a dynamic and resourceful professional who will be able to contribute to the overall success of this business and have the passion to take the Company to the next level.

Key Responsibilities

• Actively source, maintain and generate new leads for the Company relating to corporate travel sales, including the nurturing and maintenance of client relationships
• Keeping abreast of any developments relating to our product offering, conducting thorough travel and business-related research, whether of the industry or our destinations in general or of our competitors and be well-informed of the company's products and services to tailor solutions to meet clients' requirements
• Analysis of customer behaviour to support client acquisition and retention through customer enquiries and feedback
• To provide administrative / operational support to the team when necessary, including tracking and ensure prompt payments, preparation of travel reports, answering phone calls, etc.
• To perform any other function as deemed necessary by your immediate superior or management in relation to your function.

Pre-requisites:

• Preferably Diploma holder with minimum 02 years of related experience in Travel or Airlines industry
• Good verbal and written communication and interpersonal skills
• Customer service orientation. Ability to demonstrate effective listening, verbal, written, negotiation and closing skills. Ability to assess client needs, understand market dynamics and prepare presentations/proposals tailored for individual clients.
• Proficiency in Microsoft Office: Outlook, Word, Excel, and PowerPoint. Knowledge of GDS reservation system, optional.
• Customer focused and good team player with collaborative mindset to drive best outcomes.