Roles and Responsibilities:-

• Assist and support team members in the Business Development team.
• Understand company’s product and solutions and be able to assist in preparation of sales proposals.
• Able to communicate effectively with customers if necessary.
• Will be required to help in documentation tasks for the Business Development team such as CRM data entry, quotation preparation and reports generation.
• Will have the opportunity to work on Admin or Marketing-related tasks.
• Able to conduct market research and provide feedback to the Development team.
• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
• Assist in cold calls, email and reaching out to potential customers.
• Further progression will be to assist with cold call with an attainment of KPI which will be agreed upon, when sufficient understanding of our product has been achieved.
• There will be remuneration with each conversion by team members to a successful demo, as well as conversion to a successful closure.

Requirement:-

• Good organisational skills with ability to carry out analytical and coordination work
• Good working attitude & self-driven
• Able to work in a fast – paced environment
• Good communication skills (written & verbal) and able to interact with people at all levels
• Proficient Microsoft Office applications
• Able to work independently in a fast pace environment.
• 5 day work week

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Responsibilities

• Plan and execute online marketing activities and social media campaigns.
• Work with web designer on overall maintenance of the company’s web sites.
• Develop and maintain partnerships to deliver and implement marketing activities.
• Analyse marketing results and activities through Google Analytics.
• Track and meet KPIs for campaigns, online sales and web traffic.
• Any ad hoc projects, as and when required by the management.

Requirements

• Diploma in marketing, information systems or new media.
• 2 to 3 years of experience in the similar capacity.
• Web savvy and keen interest in internet technologies.
• Creative and works well in a team.
• Experience in SEO, SEM and social media marketing.
• Experience in a publishing or academic environment will be an added advantage.
• Experience in HTML coding and video/editing tools are necessary.
• Experience running live stream and online events will be an added advantage.

Roles & Responsibilities

Primary Information & Benefits:

· Basic Salary: Starting from $2300 + Allowances for Support duties

· Transportation and Mobile Phone Reimbursement

· Working Hours: Monday – Friday (10am – 6.30pm)

· Location: Tai Seng

· Training will be provided

· Good Career Progression

Responsibilities:

Project Implementation:

1.Arrange meetings to understanding potential clients’ business solution requirements

2.Arrange with clients’ to do a site survey to familiarise with outlet layout

3.Prepare client’s system backend and hardware

4.Onsite installation of hardware

5.Provide training for users on operating the system

6.Provide cover support for clients when their system go live

7.Arrange project reviews with clients after system implemented

Technical Support:

1.Provide timely support and resolutions for clients’ enquiries and system issues within SLA

2.Replacement of hardware may be required for faulty hardware

3.Support phone duty of one week per month with company allowance will be given

4.Testing of new system features or fixes will be required

5.Other ad-hoc tasks

· Evaluate customers’ future needs and recommend best practices

· Once familiar with company’s solution, applicant will be given the opportunity to take on Project Management role and/or Pre-Sales role

Requirements:

-Diploma in IT in above is preferred but not a must

-Knowledge and experience in working with POS is an added advantage

-Responsible individual who is diplomatic and possess high level of initiative, strong interpersonal and communication skills to work in a past-paced environment

-Ability to handle pressure and ambiguity

-Meticulous and willingness to learn

-Fluent in both written and spoken English

-Knowledge in a second language preferably in Mandarin or Tamil is an advantage

-Fresh grads are welcomed to apply

Key Responsibilities:

• Develops diverse scope business & marketing plans, assesses market penetration and product positioning to drive competitive advantage, revenue and market share
• Conducts diverse competitive analysis for specific products or product lines. Drives Red Team Analysis
• Assists with diverse pricing strategies to build and protect a leadership position in market share while enhancing profit margins and developing marketing tools for successful product introductions
• Partners with Engineering, Manufacturing and Sales to develop new products and enhance existing products as well as communicate critical market needs and time requirements
• Understands technical and business environments. Assists with the development of strategies to meet business objectives
• Supports the Field to ensure synergistic account approaches and optimization of all opportunities for account partnership and penetration
• Manages release of diverse products through the end of their product life cycle

Desired Skills, Competencies & Experience:

• Experience with minimum 10+ years of Semiconductor industry experience.
• Demonstrates depth and/or breadth of expertise in Semiconductor Fabrication Equipment with preference to Metal Deposition, Assembly (Bonding), Wet process Products operation and business
• Experience in Advanced Packaging processes like Bump, TCB, Wafer to Wafer & Die to Wafer Hybrid Bonding, Advanced Substrates
• Customer focused - Strong business and commercial acumen with previous product leadership, management or marketing/sales experience. Experience dealing with Advanced Foundry and Memory customers a plus
• Proven Semiconductor equipment Product management experience with ability to develop and execute product strategies
• Positive can do entrepreneurial attitude that builds support
• Strong communication skills and interpersonal presence that extends confidence and humility
• Experience building and delivering executive level presentations
• Ability to innovate and solve unique and complex problems with broad impact on the business
• Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (technologists, engineering, Ops, finance, marketing, strategy).
• Ability to anticipate customer needs, business and regulatory issues; recommend product, process or service improvements
• Excellent time management and project management

Travel Requirements:

• 20 - 25%

• Ensure timely and accurate processing of all orders received
• Responsible for handling all aspects of order processing documentation (Sales Order, Purchase Order, preparation of trading documents etc.)
• Monitor and co-ordinate the Purchasing process
• Expenses Accounting
• Company Book keeping /GST
• Order processing and administrative duties
• Other ad-hoc duties
• Communicate and work closely with Clients, Sub-Contractors and Supplier etc
• Monitor project progression and updated regularly on project related issues