Community Executive (Our co-sharing Space)

We are SMET Co-Sharing Space for learning. Our mission is to provide an environment that inspires startups, independent professionals, non-profits, and organisation etc. We are proud of our local community and so we provide a place for organizers to accomplish great things. We achieve all of this with the hospitality mindset.

SMET is looking for friendly, analytical, and detail-oriented person to be the face of Our Co-Sharing Space in the role of Community Executive. You will help us grow the community by creating a great member experience while executing sales and operational tasks with excellence. This is your opportunity to take ownership and responsibility of a mission-driven business with the complete support and experience of the owners. There is a lot of growth opportunity in this position.

Community Executive responsibilities include:

• Community management
• Create a friendly environment to facilitate high member satisfaction
• Espouse Our Co-Sharing Space's values
• Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events, and managing communications within the space and through digital vehicles.
• Seek out information about the business and personal objectives of tenant organizations and their individual members
• Resolve issues between members quickly and in a manner that diffuses tension
• Foster a sense of inclusivity where fresh ideas are welcome
• Be knowledgeable about Our Co-Sharing Space's membership contracts and guidelines, as well as federal, state, and local laws that manage the work environment. Explain these policies to members, as necessary.
• Oversee new member onboarding and member moves out of the space
• Events planning and execution
• Build a quarterly calendar of coworking events that engages all stakeholders:
• Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
• Future members: Lead generation and sales-related events
• Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build Our Co-Sharing Space's CRM and digital community.
• Manage to the allotted budget
• Present our community professionally
• With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup
• Business development
• With the owners, be responsible for setting and achieving sales objectives, occupancy rates, and pricing
• Conduct tours for prospective members
• Engage with the local community by attending relevant events they are hosting
• Ensure that new members will fit with [your coworking space]'s culture dynamics and mission
• Maintain a positive relationship with key vendors and our landlord
• Facilities and space management
• Manage all building operations to the satisfaction of members
• Maximize uptime and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
• Utilize a variety of coworking software applications to manage the space and membership
• Make recommendations to the owners about new features or perks that will entice members
• Submit maintenance tickets for repairs to the facility and key equipment
• Ensure cleaning is conducted to spec
• Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
• Personnel management
• Conduct regular meetings with the entire team to ensure members are aligned on key initiatives and performance goals

Experience and Requirements

• Olevel
• years experience with increasing responsibility in either a sales or customer service role
• Demonstrated project management skills
• Highly technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on
• Experience with written content generation in a business environment and basic graphic design skills are a plus
• Passion for Our Co-Sharing Spaceand our entrepreneurial community
• Interest in working independently with only occasional interactions with the owners
• Fluent in English. The ability to speak the additional language is a plus.
• High-level ethics, empathy, and dependability

The Text Messaging Service Executive in the Crisis Support Team handles incoming texts from our clients in our round-the-clock Care Text service, a text-based service that provides emotional support for those in distress.

He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling. He or she provides frontline support to volunteers who are manning the organization’s Care Text service.

Duties and Responsibilities:

• Conduct initial assessment and classify text messages according to the risk levels. Scope of work includes:

1. Classify text messages on the system
2. Make outgoing text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s Care Text Service. Scope of work includes:

1. Assist with care text duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled text with imminent risks and experienced distress as a result
7. Update volunteers on clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

Shift Schedules:

Full Time TMS Executive (40 hours):

Staff will be rostered to work on the following shifts:

Morning 7:30am - 4:30pm, Afternoon 1:30pm - 10:30pm, or Night 6pm - 3am.

Shifts will follow a hybrid arrangement: morning and afternoon shifts are to be done from office, while night is done remotely. Staff can expect to do more night shifts, with a cap of 10 night shifts per month.

Part-Time TMS Executive (20 hours):

Work schedule consists of 20 hours per week, inclusive of weekends and public holidays. Staff will be rostered to work on the following shifts:

(A) 10am - 2pm, (B) 5pm - 9pm, or (C) 9pm - 1am. Shifts will be done remotely.

Job Highlights

• Walking distance from Tanjong Pagar MRT
• Working hours: Monday - Friday 9 am - 6 pm
• Salary range: $3500 - $5000 (Depending on experience)

Job Description

• Gather and organize data efficiently to craft compelling tender submissions, maintaining a comprehensive record of tenders for future analysis and internal rate evaluations using market reports.
• Compile necessary supporting documents and streamline vessel technical and operational information.
• Ensure precise referencing to charter party/contracts in all documentation.
• Prepare vessel technical and operational data for tender/proposal submissions.
• Consolidate weekly and monthly reports for streamlined reporting.
• Monitor contract statuses closely for accurate billing procedures.
• Collaborate effectively with diverse departments (Operations, Crew, Technical, and Purchase) throughout pre/post-fixture activities.
• Act as the primary liaison for various affiliates, partners, and agents regarding tenders and proposals.
• Engage regularly with key stakeholders in the offshore industry, including players, brokers, and agents, to stay informed about market trends and developments.

Requirements

• Minimum Diploma in Maritime/Business/Marketing or equivalent preferred.
• At least 3 years of work experience, ideally within the offshore industry.
• Advantageous familiarity with key areas such as Marine Tenders (Standard BIMCOs CPA), OCIMF (OVID System), IMCA (CMID System), and HSE MS System.
• Strong multitasking abilities, attention to detail, proactive nature, and a positive attitude to effectively fulfil the demands of this role.

SHIELD is a device-first risk intelligence company. We are dedicated to helping organizations worldwide eliminate fake accounts and all malicious activity. Leveraging AI, we identify the root of fraud with the SHIELD Device ID and provide actionable risk intelligence in real time, helping all online businesses stop fraud, build trust, and drive growth. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

As a Product Marketing Executive, you will help shape SHIELD’s go-to-market strategy by developing product positioning, creating and curating messaging, and conducting competitor research and analysis. You will report to the Product Marketing Manager and will be expected to work closely with several internal teams. You will need a “rollup your sleeves” mindset in order to produce impactful online and offline marketing assets, develop sales tools, and support other marketing tasks as required.

• Help create and own SHIELD’s product marketing plan from conceptualization to execution by identifying market opportunities, developing product positioning & messaging, and executing product launches.
• Work alongside internal teams to provide go-to-market support in developing and producing sales enablement and marketing materials (e.g. sales pitch presentations, product descriptions, kill sheets, customer success stories).
• Be a liaison point between marketing and the product teams to ensure our new product launches are communicated effectively to the market.
• Ensure our marketing materials are localized in any and all new regions that SHIELD is already in and expands into.
• Conduct thorough market research and analysis to understand the competitive landscape across various sectors and industries and create a differentiated product positioning in order to establish SHIELD’s competitive advantage.
• To work to become a cyber security and fraud prevention subject matter expert for website content and ensure all product information is technically up to date and reflective of any changes to both current and new solutions.

• Minimum Bachelor’s Degree in marketing, humanities, or a related field
• 3 to 5 years of relevant experience
• B2B product marketing experience in SaaS domain expertise is a plus
• Excellent written and verbal communication skills to produce high-quality marketing content
• Attention to detail and ability to prioritize and manage concurrent projects and issues effectively
• Strong performance-driven work ethic
• Ability to adapt and work in a fast-paced and high-growth environment