General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

About our client: Our client is in the Waste management industry.

About the role:

• Products / Systems Manage product life cycles including new products and accessory configuration updates.
• Create and maintain solution and product catalogue to support commercialization. Actively support new project proposals when new offers are needed for pre-sale and bidding requirements.
• Focus on Product and system Application Development for Southeast Asia and China, including technical understanding and application of engineering solutions, a variety of industrial equipment / components going into the solutions, system automation know-hows, and digitization trends. At the same time, finding local alternatives to address cost and delivery needs.
• Co-operate with Partners in each market for New Product Application development. Technically source from qualified partners. Manage confidentiality, IP and Business cases.
• Handle Product & Technical Complaints and provide On-site Services to support project teams if needed.
• Set up database with product catalogue to track in Projects – what new products used in what projects, lessons learned, recommendation for future projects, wish list for new products.
• Carry out market research in each country with insightful intelligence, analyse, and formulate into product market competition strategies to integrate into product development plan.

Design (Team with 3 designer)

• Standardize design fundamentals, identify gaps to improve.
• Lead and Work with design team in each office to proactively design into opportunities and ensure design accuracy with local needs.
• Establish proactive Relationship with Influential Project Consultants and design houses for Technical Spec-in. Track such leads as a KPI to drive for pipelines with business leaders.

Commercial / Cross functional Co-responsibilities

• Define choices of products / solutions for commercial team to choose from to meet market demand.
• Define product plan for each year by working with cross functional team.
• Collect customer demands with and through commercial team to solution specifications to enable new product development. Provide timely technical Supports to commercial team to remove product barriers.
• Implement strategic pricing practices while collaborating with Sales and management to strive for balanced decision.
• Carry out Regular On-site Examinations for Key Projects to validate new product functionality and existing product and system function issues (feedback from team) and provide improvements.
• Work with market communication team and R&D to design Product promotion scheme, provide training for sales, distributors and customers. Participate in and work with the marketing in various academic conferences, exhibitions and other marketing activities.
• Align with Global product strategy and information sharing representing the region. Make and update sales tools related to products. Be the regional owner to link global initiatives for product introduction and launching champion with support from market communication.

Sales Support

• To attend technical review with sales team
• To attend technical meetings with clients

Project Support – HDB (Before Main Contractor)

• To attend coordination meetings with architects, m&e and structural consultants
• To coordinate and determine the level of pipe sleeve crossing under major roads
• To coordinate the level of pipe sleeve with major services such as sewer, power cables, etc
• To determine the position and depth of launching pits that will aid the installation under major roads
• To study and highlight authority requirements during the meeting.
• To reply to HDB review form
• To reply to NEA BP, DC, WD Advise
• To produce preliminary drawings to aid the tender process for main contractor
• To prepare drawings for PWCS QP endorsement
• To prepare drawings for Acoustic Consultant’s specifications
• To prepare drawings for MV provisions to be designed by MV consultant

Project Support – HDB (With Main Contractor)

• To attend technical meetings with main contractors
• To coordinate pipe clashes with m&e and structural services

Design Support

• To generate fabrication drawings for non-standard equipment
• To monitor project design submission schedule
• To allocate work assignments to other designers
• To check designs, shop drawings done by other designers
• To hold trainings to designers

About you:

• Bachelor’s or master’s degree in automation, mechanical engineering or relevant fields.
• More than 8 years product and application experience in Construction/Engineering industry.
• Good business negotiation and presentation skills.
• Excellent communication skills with local and western customers and colleagues.
• Good leadership to lead technical team to enable faster business growth.
• Proper flexibility and agility.
• Goal and results oriented.
• Able to work independently with professional judgments, proactivity and team player spirit.
• Willing to take up challenging assignments with such track records.
• Revit & AutoCAD

Other information:

• Work location: Central
• Working days: Mon-Fri, 9am to 6pm

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

We are looking for a hands-on Strategic Training and Development Manager to join our team to manage and support employee growth and development in the Foundation. The idea candidate will have experience in fast-paced, dynamic environment and can help scale/ manage the transformation in the area of Training and Organization Development.

Responsibilities:

• Conduct employee onboarding and orientation programmes.
• Work with HOD to indentify gaps in skills and competencies across the Foundation.
• Provide expertise in planning and executing Training Programmes within the Foundation.
• Collaborate with other HR team members and external partners on HR projects and initiatives.
• Review existing training program offerings; suggest enhancements to improve user learning engagement and knowledge acquisition.
• Source and recommend appropriate programs to meet the changing needs of the Foundation.
• Monitor the utilization of training budget, leverage on available training grants and funding that is available for the Foundation to drive engagement and appropriate spending.
• Review and update in-house HRIS on all Training programmes and executing e-learning programmes.

You may be a good fit for our team if you have:-

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 8-10 years of experience in Organization and Training.
• Experience in a Community Care, social service and Non Profit Organization is be a Plus.
• Knowledge of HR best practices and trends in the area of Training and Development.
• Demonstated past success in planning and executing e-learning Programmes.
• Experience in Organization Development Transformation projects.
• Proficiency in MS Office and HR software, such as Frontier, recruiterpal.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to work independently and collaboratively, and handle multiple tasks and deadlines.
• Strong analytical and problem-solving skills, and attention to detail.
• High level of professionalism, integrity, and confidentiality.

• Degree holder in any fields
• Achieve individual sales target and contribute to the store sales target.
• To provide outstanding customer service
• To handle customer’s enquiries and feedbacks
• To perform cashiering, housekeeping duties, display arrangements
• Perform store operation related activities.
• Always maintain the best retail outlet conditions. E.g., cleanliness, safety, security etc.
• Assist Manager with the daily operation.
• Improve Company's operation system together with the management.
• Other duties may also be assigned depending on operation’s needs.

RESPONSIBILITIES

• Management of fast-paced and/or complex projects undertaken by ITS Science & Medical in Singapore or regional areas.
• Responsible for project management of infrastructure services supplied/offered by the Company that include, but not limited to hospital infrastructure, animal facilities, laboratory furniture, industrial, schools and other systems.
• Manage ACMV, HVAC system laboratory projects to completion in both Singapore and/or international standard, adhering to quality assurance policies and meeting performance standards
• Liaise with all stakeholders including facility management, architects, M&E consultants on engineering design and user specification, ensuring compliance
• Part-take in project tendering meetings and provide technical advice to tender team
• Prepare and manage project schedule and monitor project activities by project team to ensure compliance to activity execution timeline
• Provide technical support to Support sales team from time to time.
• Ensure Workplace Safety and Health is implemented at site.

REQUIREMENTS

• Diploma/Bachelor’s Degree in Mechanical Engineering or related Engineering disciplines.
• Experience in ACMV is preferred.
• Preferably with 3-5 years of relevant work experience handling construction projects (designing & management)
• Valid Class 3 driving license and personal vehicle will be an added advantage.
• Team player with a great can-do attitude.
• Outgoing personality.

BENEFITS

• Attractive remuneration package
• Career development opportunities

• Effectively manage daily operation of the clinic
• Plan, coordinate, oversee the process of providing TCM services
• Promote the clinic’s services and products
• Friendly and approachable, with good interpersonal skills
• Provide excellent customer service and build long-term relationship with our clients
• Follow up consultation with customers with regards to their treatments and products purchased
• Responsible in preparing the necessary treatment products, replenishment of stocks, towels supply etc.
• Handle customer queries and concerns efficiently and politely
• Handling paperwork and admin duties
• Clinic maintenance
• Perform any other ad-hoc duties and responsibilities as assigned
• Fluent in Mandarin Chinese is required
• Able to work on weekends and public holidays
• Able to work and stand for long hour

ROLE SUMMARY

1. Work with senior management on the planning and execution of strategies to drive innovation, technical and service excellence
2. Liaise and coordinate regular updates across business units, corporate service units and external agencies on all township, property and facility management related matters

RESPONSIBILITIES

1) Development of Strategies

• Assist in the development, and execution of Township and CoE strategies
• Assist to establish strategic priorities and convert them to quantitative and actionable plans
• Assist to define and track relevant KPIs to deliver the plans

2) Stakeholder Management

• Promote the Company’s service values (Professionalism, Integrity and Care), high performance, continuous improvement, and commitment to quality across EM Group of Companies
• Work with clients, external agencies, internal business units and corporate services units to align and execute strategic goals and plans

3) Research & Analytics

• Research and identify emerging issues and challenges related to township, property & facility management.
• Liaise and coordinate with Subject Matter Experts, Institute of Higher Learnings and other agencies to develop capabilities, identify projects, and innovations to address the issues and challenges

4) Other Duties

• Perform other duties, assignments and projects as assigned by Senior Management

JOB SPECIFICATIONS

1) Qualification

• Bachelor’s Degree or equivalent tertiary or professional qualifications in general / business management / facilities management / engineering

2) Experience

• Minimum 5 years of relevant experience

3) Communication Skills

• Candidate must demonstrate exceptional communication skills that will ensure clear conveyance of the business’s messages and a positive portrayal of the business in general, to Senior Management Team and key stakeholders
• Possess an ability to communicate complex and technical messages in simple terms that different audiences can relate to

4) Research/Analytical Skills

• Possess strong research analytical, problem solving and good writing skills

5) Interpersonal/Networking Skills

• Possess excellent interpersonal skills in his/her interactions with internal and external stakeholders
• A great problem solver, exceptional negotiation skills, being proactive and going beyond the call of duty, being an eager learner, willing to learn new market trends and to learn from others

• Collaborative and innovative environment
• Opportunities to grow professionally
• Engage with industry pioneers

Are you a passionate and results-driven sales professional? Join our dynamic media publishing team and play a pivotal role in driving advertising revenue and crafting impactful marketing solutions for a diverse range of clients.

Key Responsibilities:

• Consistently meet or exceed sales targets set by the company.
• Strategise and implement plans to maximise revenue from existing accounts while identifying new opportunities.
• Build and nurture strong, lasting relationships with both new and existing clients.
• Monitor market trends and industry changes to provide tailored advertising solutions that address client needs.
• Work collaboratively with the marketing team to develop and execute creative campaigns that achieve business objectives.
• Deliver exceptional customer service, ensuring client satisfaction and retention.
• Expand advertising touchpoints by developing and maintaining digital-media partnerships to drive revenue growth.
• Create innovative pitches and proposals that align with the company’s business development goals.

Qualifications:

• Diploma or Degree in Marketing, Business, Communications, or a related field.
• At least 3 years of proven experience in advertising sales, media sales, or a related field.
• Strategic thinker with strong planning and organisational skills.
• Demonstrated ability to execute strategies effectively and achieve growth targets.
• Exceptional communication and negotiation skills, with a persuasive and professional approach.
• A proactive, self-motivated individual who thrives both independently and as part of a team.
• Proficiency in both written and spoken English.

What We Offer:

• A supportive, innovative, and collaborative work environment.
• The opportunity to work with leading authors, publishers, and advertisers in the industry.
• Attractive remuneration package with performance-based incentives.
• Career development opportunities within a growing organization.

If you're ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you.

Join us and become part of a creative team that values innovation, strategic thinking, and excellence in the world of media publishing.

Submit your resume in Microsoft Word to [email protected]

Please also include the following in your resume:

- Current & expected salary

- Reason(s) for leaving

- Availability to commence work

M3 Marine Expertise (M3ME), a part of the M3 Marine Group, is looking for a dynamic and experienced Business Development / Sales Manager to lead our local and global business initiatives and drive M3ME’s growth. This position requires an expert with a solid understanding of the offshore energy industry. The ideal candidate will have a successful track record of business development, a drive to succeed, and a results-oriented approach.

• Be expanding our business through new clients in the commercial market across the geographic regions.
• Proactively supporting the growth of the revenue stream in close collaboration with the team by arranging meetings with potential clients, identifying new business prospects, developing the company's image, and engaging in business development, sales and lead generation activities.
• Manage strategic partnerships to drive local and global business growth.
• Analysis of markets and trends.
• Collaborate with team to create mutually valuable proposals.
• Actively participate in communications and networking activities (e.g., events, tradeshows, conferences, exhibits).
• Maintain up-to-date records of new contacts, clients, prospects, business proposals, and pipelines

Essential Expertise and Qualities

• Knowledge of Offshore Energy Support Vessels (AHT, AHTS, PSV, Subsea, Renewables Vessels).

• Strong understanding of the Offshore Energy industry trends.

• At least 3 years of business development experience in the same industry is preferred.

• Proven track record of successful B-to-B solutions implementation.

• Have an established local network of potential clients.

• Ability to engage decision-makers, understand their needs, and provide value-added solutions.

• Demonstrates excellent communication and interpersonal skills, as well as a proactive approach to business.

• Strong verbal and written communication skills in English.

• Ability to operate outside of office hours to accommodate clients from various time zones.

• Only Singaporean/PR/LTVP needs to apply.

Applicants should email their CV to [email protected]. Only shortlisted candidates will be notified.

Job Description

• Work closely with Division leaders to monitor and control their operating performance
• Compile and analyze financial information to prepare financial statements including monthly and annual accounts; and ensuring deadlines are met
• Ensure accurate and timely monthly, quarterly and year end closing
• Responsible of full set account
• Intercompany and related company settlements, review all reconciliations and resolve discrepancies
• Preparation of journal and month end schedules
• Ensure financial records are maintained in compliance with accepted policies and procedures
• Prepare other ad-hoc financial management reports as required by the Management
• Establish and monitor the implementation and maintenance of accounting control procedures
• Assist in treasury matters, including providing monthly financial and cash flow forecasts to ensure sufficient cash requirement
• Financial audit preparation and coordinate the audit process
• Work closely with other functional teams to resolve any financial and accounting issues that impact the set of books
• Supervision of the accounts staff in Dubai / Oman office
• Assist in system implementation, including ways to improve current systems
• Other ad-hoc duties as and when required by the Management

Job Requirements

• Bachelor's degree in Finance, Accounting, or related field
• At least 8 years of experience in accountancy / financial management role
• Ability to work under pressure and meet tight deadlines.
• Ability to work independently with emphasis on accuracy and timeliness.
• Team player with good communication and interpersonal skills
• Proficiency in Microsoft suite of applications

We are seeking an experienced and dynamic Project Sales Manager (Cybersecurity) to join our team. In this role, you will be responsible for driving sales growth within the cybersecurity domain by managing the entire sales lifecycle, from lead generation to the successful closure of projects. You will leverage your deep understanding of cybersecurity technologies and trends to engage with potential clients, understand their needs, and deliver tailored solutions. The ideal candidate will have a proven track record in technical sales, strong project management skills, and a deep knowledge of cybersecurity solutions.

Key Responsibilities:
• Sales Leadership: Lead the sales strategy for cybersecurity solutions, identifying new business opportunities, generating leads, and nurturing relationships with key decision-makers in potential client organizations.
• Client Engagement: Collaborate with clients to understand their cybersecurity challenges and requirements. Offer tailored cybersecurity solutions that meet their business needs and security objectives.
• Project Management: Oversee the delivery of cybersecurity projects, ensuring projects are executed according to agreed timelines, budgets, and scope. Serve as the primary point of contact between clients and internal teams to ensure seamless communication and project success.
• Proposal and Solution Development: Develop compelling proposals, RFP responses, and presentations that align cybersecurity solutions with the client’s objectives. Work closely with technical teams to ensure accurate solution design and scope definition.
• Revenue Generation: Meet and exceed sales targets through a mix of direct sales and project-based engagements.

Qualifications & Skills:
• Experience: Minimum of 3 years in sales, with at least 2 years of experience in cybersecurity or a related technical field. Experience in selling complex IT or security solutions is strongly preferred.
• Cybersecurity Knowledge: Strong understanding of cybersecurity technologies, frameworks, and best practices (e.g., firewall, endpoint security, cloud security, vulnerability management, risk assessment, etc.).
• Sales Skills: Proven track record of achieving sales targets, driving new business, and managing long sales cycles in a technical environment.
• Project Management: Experience managing projects from inception to completion, including timeline management, client communications, and delivering solutions on time and within budget.
• Certifications (Optional but Preferred): CISSP, CISM, CompTIA Security+, or other relevant cybersecurity certifications.
• Education: Bachelor’s degree in Business, Information Technology, Cybersecurity, or a related field.

About Maven Potter

Maven Potter is an integrated communication outfit. We provide strategic counsel and advisory to homegrown and multi-national brands.

Find out more about us at www.mavenpotter.com.

Overview

As the Strategic Communication Associate, you are responsible for developing compelling content to achieve different communication and marketing objectives. You will also be managing client’s projects and the agency’s relationship with the clients.

Your work covers three broad areas:

1. Content development and campaign management

2. Project management

3. Account management

Responsibilities

1) Content Development and Campaign Management

· Write, edit and proofread different content types such as social media posts and feature stories

· Develop content and campaign concepts

· Manage development of campaign deliverables

· Monitor and evaluate campaign performance

2) Project Management

· Oversee implementation of project plan

· Plan and manage project/campaign schedule to ensure timely and effective completion of deliverables

· Identify relevant resource options and manage vendors or partners

· Manage project administration, budget and expenses

· Prepare report in relations to development and performance of assigned projects

3) Account Management

· Foster productive and effective client liaison, communication, and relationship management

· Establish and ensure clear and efficient account management processes between all concerned parties (eg: creative and production teams, third-party vendors, client’s organisation)

Requirements & Expectations

• Diploma or degree in communication, journalism, public relations or related field
• Good writing and communication skill is a must
• Knowledge of digital marketing and/or social media management
• Adept at using Microsoft Word, Powerpoint and Canva
• Meticulous multi-tasker and a dynamic team-player with leadership quality
• Able to work under tight deadlines
• Candidates with at least two years of prior experience working in an agency are preferred

Please include your resume and portfolio in your application.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

This position supports global and local marketing campaigns by implementing digital sales, marketing, and logistics strategies across all of Bacha Coffee’s online marketplaces. The objectives include driving net sales while maintaining luxury market positioning. This role requires understanding of online marketplace platforms, branding, digital marketing, performance marketing, and knowledge of online luxury retail and digital platforms.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position will assist with the conception of campaigns, and management of online marketplaces, and has primary working relationships with the Design, PR, Marketing, Social, Operations, IT and Warehouse teams, as well as staff with similar roles within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (enablers, advertising etc.) as well as customers from online marketplaces.

Responsibilities

• Assist in the development and implementation of creative marketing plans aligned with the corporate strategy and brand image, across multiple marketplace platforms.
• Collaborate closely with internal and external teams including design, marketing, PR, social, to develop and implement marketplace related collaterals and plans.
• Maintain and develop good relationships with marketplace partners and stakeholders through regular contact.
• Manage project timelines of each marketplace campaign and new marketplace launches
• Ensuring marketing standards in each marketplace are adhered to and that marketing/design guidelines are respected by partners and marketplaces
• Working closely with the digital warehouse team and supporting the team on order fulfilment for self-run marketplaces
• Handling day to day paperwork and liaising with Finance, Warehousing, 3rd party couriers
• Assist in shipment tracking to ensure flow in self-run marketplaces
• Providing support to all internal teams in relation to relevant marketplaces
• Updating internal stakeholders, local and international marketing databases on a needs basis
• Continuously monitor, conduct regular reporting and data analysis to understand specific marketplace performance, identifying areas for improvements and optimisations.
• Stay updated, and sharing market trends, best practices and innovations, proposing ideas and initiatives and new marketplace potentials

Requirements

• Bachelor degree in Business, Marketing, eCommerce or a related field
• 2 – 4 years of proven experience in marketplace management, with track record of success in driving gross merchandise value GMV growth.
• Strong communication and interpersonal skills, with excellent command of English
• Proficiency in a second language is preferred.
• Meticulous, adaptable, creative thinker who can work independently in a fast-paced environment, managing multiple projects simultaneously
• Understanding of online marketplace platforms such as Amazon, Tmall, Lazada etc., including tools, technologies and best practices.
• Results-driven and able to work under pressure
• Experience working in the luxury industry would be a plus
• Problem solver, with strong time and project management skills
• Positive character who is able to pivot across multiple tasks

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

We are looking for a motivated individual to be part of an established award winning and creative architectural practice.

The Requirement

• Minimum of 5 years working experience in an architectural practice with a variety of project experience
• Polytechnic Architectural Diploma or equivalent
• Good up-to-date knowledge of Singapore Planning and Building Regulations
• Good computer AutoCAD and 3D BIM softwares (Revit, Sketchup etc)
• Able to operate independently to prepare drawings for Authority submission, tender and construction purpose by using BIM and conventional AutoCAD softwares
• Able to take charge of relevant authorities’ submission
• Possess a proactive attitude and a team player
• Only shortlisted Candidates will be notified.

The Director, Marketing & Sales plays a pivotal role in supporting business growth in a dynamic and challenging environment. As a key member of the Senior Management Team, he/she will:
- Support the CEO to build the company vision, strategy, & development
- Devise and deliver long term Marketing/Sales/Communication strategy
- Take the lead with the CEO and CFO to build the Budget, Sales ambition and projection
She/He will set up the Marketing Budget, strategy for customers and employee leads generation, define action plans to achieve sales target and expand our consumer/talents database, follow up with the Marketing/Sales Team on execution and Marketing expenses management.

Responsibilities

He/she leads the full Marketing/Sales department and constantly create synergies between Team members & other departments especially Operations. Through our systems (ERP & CRM), he/she builds a data/analytical mindset, and leads the Team to focus on achieving the Sales Targets, as well as how to revisit the organization to support business growth.

1. Marketing & Communication:

• Brands’ Value Proposition and differentiationUnderstand and track global local market landscape, stay up to date with competition strategy, work with the Marketing/Sales Team to identify consumer needs by location, and lead Market research.
  Stay ahead of competition and the Market with Marketing and systems innovations, stay up to date with new consumer experiences and trends, support the implementation.
  
  Define the marketing strategy and plan for the Company, and for each brand:Reinforce the strategy/positioning/offer of our brands in Singapore
  Ensure a clear positioning to differentiate our brands from competitors
  Design the offer and develop the awareness of the different brands of the Company
  
• Consumers’ JourneyDesign the Consumer Journey in order to build a strong relation/affinity with the consumers in relation to our convictions and beliefs (our vision). Elevate our consumer journey and experience across all touchpoints, incorporate new services/communication for better retention of customers and for cross selling strategy
  Conduct non consumer and existing customers survey, define consumer profiles, understand their needs, problems or wants and match them with the suitable solutions
  
• Communication
  Lead external communications:Set up Marketing calendar for key activations / objectives / KPIs and align all Teams to roll out specific plans by channels / unique content to increase Brand awareness / conversion / engagement
  Partner with Influencers, Media coverage, events, awards and online platforms, CSR activations
  Elevate our Employer Brand in order to generate HR leads & develop corporate brand as one of the best employers in Singapore
  Support internal communication
  

2. Digital: Website, SEA, SEO, Social Media Platform

• Define and set up the acquisition strategy online & offline for customers & candidates; Identify the acquisition levers online (SEA, SEO, Social, E-mailing (CRM…), etc) and offline according to the seasonality
• Define annual plan for customer lead acquisition with digital agencies, translate Sales objectives into Digital KPIs with the Digital Marketing team and the Digital agency, lead them to execute effective integrated marketing campaigns with performance content, optimize campaigns / channels, CPL and CPA
• Ensure strong monitoring of vendor on leads acquisition actions/strategies: Clear KPIs, Dashboard to track vendor’s performance on a weekly basis.
• Follow up the cost acquisition (Online and Offline) per channel and take relevant actions to meet Sales objectives
• Set up and follow up a dashboard with KPI’s to measure the performance (Web site, conversion rate, ROI campaign…) in order to meet sales objectives
• Brainstorm new, creative growth strategies and plan, execute and measure experiments and conversion tests; identify new Digital marketing channels to promote the brand and generate more qualitative leads
• Manage the Digital Marketing team on content creation, proofreading, harmonization of the tone
• Lead the Digital Marketing team to define Social Media Calendar and content strategy by channel, make the team strongly focus on community management, assess e-reputation, reviews and Brand affinity across platforms

3. Sales Performance

• Brand AmbassadorBe the Brand Ambassador amongst all Teams and departments to infuse Brand and Sales Directions while aligning with the Product and Operations teams at all time
  Support the creation on a sales training system (online & offline)
  
• Ensure Operations & sales teams deliver a consistent brand/sales speech
• Upscale the sales skills and competencies of our teams, focus on Consumer experience and Brand storytelling
• Sales Performance:

- Support the Sales Team and Operations to achieve the Sales Targets

- Support the Sales team to define the sales objectives (individuals & collective)

- Define/track (weekly/monthly basis), analyse sales performance and revisit the sales targets to achieve business goals:

1. Number of Leads to attract
2. CVR
3. New Sales
4. Number of Leavers

• With Operations, build and follow up proper actions plan per location to ensure a strong sales performance; ensure strong coordination and smooth collaboration with the Operations team
• Define Pricing / Discounts / Offering and adapt strategies and action plans
• Develop B2B partnership with companies to increase sales
• Systems and Sales Performance
• Clear & automative dashboard:Weekly report of our Sales Funnel: Automate the tracking of our data through our ERP & CRM, closely with our Digital teams
• Develop proper dashboard and reports to track key sales/Operations indicators (Prospective customers, Leavers) to improve sales performance and customer retention
• Ensure the clarity/respect of the process/flow in ERP by Operations to ensure accuracy of data and proper performance management. Works closely with the Operations team
• Develop Marketing automation in our CRM (HubSpot) to improve sales performance
  

Job Requirements

• Equipped with more than 15 years of experience as a Marketing/Sales Manager in an MNC setting, preferably with international experience
• Strong Business acumen, strategic thinking and sales-oriented to achieve results
• Creative
• Data driven: Analytical and strategic mind
• Management skills with leadership and pedagogy to support the team
• Strong skills in Digital (SEO, SEA, websites, google analytics…) and ability to manage vendors (SEO/SEA Agency, etc…)
• Strong skills in Sales performance management (Strong analytical capabilities of Sales Funnel, Tactics to improve Sales performance)
• Possess superior organizational skills, including the ability to prioritize and anticipate the needs of multiple client groups
• Experience managing and executing strategies for growing organisations
• An excellent independent worker and a collaborative team player
• Possess strong written and verbal communication skills in English:

1. Ability to empathise and communicate with employees of all levels
2. Ability to influence Leaders on Change initiatives
3. Ability to be flexible operationally to meet the needs of a multi-cultural, diversified, and fast-growing organisation

• Possess pragmatism and business awareness and a strong customer service mindset that places our internal stakeholders’ interest as the top priority

· Providing impeccable guest service experiences to all dine-in guests

· Ensure guests are properly greeted upon their arrival

· Promptly address guests’ requests, like food allergy

· Actively listen to and resolve complaints

· Ensure special guests like disabled people, elderly and VIPs, receive personalized services

· Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

· Promote and upsell our range of products to customers

· Manage guest relations team to ensure we comply with all standards and operating procedures

· Liaise with the guest experience team to provide an overall comfortable guest experience

· Analyze customer feedback from various channels and suggest ways to improve ratings and guests’ experience

· Establish friendly relationships with regular customers

· Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes

· Abide to Bacha Coffee’s policies and standards whenever addressing any customers’ feedback

Requirements:

· Proven work experience as a Guest Relations Manager or similar role

· Understanding of all best practices and relevant laws

· Great proficiency in English; knowledge of other languages is a plus

· Customer service drive with outstanding communication and active listening skills

· Excellent problem-solving and multitasking skills

· Leadership skills along with the ability to motivate a team into high performance

· Ability to work flexible hours

· Strong sense of responsibility and a professional presentation

Key Responsibilities:

SALES MANAGEMENT

· To achieve and exceed both hard and soft targets as set out by the Company as well as its Suppliers and Brand Owners.

· To network, develop and firmly establish the various channels necessary to reach targeted segments

BRAND MANAGEMENT

· To establish a brand strategy for the overall branding of the Company’s brands, ensuring healthy sales performance of each brand that will eventually achieve the Company’s sales target and objectives whilst supporting positive business growth.

· To manage marketing communication, communicating brand’s messaging and value propositions to customers and media

· To plan and execute public relations activities to get media write-ups on Company’s brands and products.

· To create a strong brand image and to increase the product’s perceived value to the customer and thereby increase brand equity.

· Conduct market research and analysis required for decision support relating to target markets and competitive positioning.

· Ensure execution of marketing programs is according to the guiding principles of the brand strategy.

MARKETING MANAGEMENT

· Planning of marketing calendar and media plan and responsible for developing and implementing marketing strategies and organise events and functions to achieve Company’s sales targets.

· Identify potential third party for synergistic tie-ups that would enhance brand positioning of the Company.

· Prepare and execute all marketing proposals and post-event evaluation, to evaluate effectiveness of activities.

· To create premiums to help increase demand for Company’s brand and/or products.

· Develop CRM initiatives for key launches and explore opportunities to reach out to new customers through the use of third-party databases.

· Enhance service offering through regular competitive analysis, market intelligence, market research, value-positioning and customer feedback.

· To plan and coordinate with Graphic Designer to produce communication collaterals on Company’s brand and products such as brochures, POP, display merchandising.

· Prepare sell-in letters for promotional activities and review all purchase orders of module stock propose.

· Provide statistical data input for annual store presentation kit and budgeting process.

· Liaising with media with regards to Advertisement and Publications issues

· Monitoring and compiling monthly competitor activities.

COST MANAGEMENT

· Provide monthly/quarterly/yearly reporting to Principals.

· Analysis of reports and variances and preparation of annual sales budget and forecasts.

· Administer, review and control brand’s A&P expenses including monitoring its Net Operating Profit.

· Managing inventory to minimize excess and obsolescence risks.

· Develop promotional master plan and ensure timely procurement of promotional reserves.

· Responsible for planning and logistics of gifts, samples, and testers to retail stores accordingly to promotional usage.

FORECASTING & PRICING

· To work closely with Regional Brand Manager and Sales/Marketing Manager to forecast inventory needs based on sales trends and marketing programs.

· Provide comparative sell-thru study for new product forecasting.

· Recommend and suggest pricing of new products and analyse competitor’s pricing and action as well as planning for counter action where necessary.

PROMOTERS MANAGEMENT

· To oversee the management done by Sales Personnel

· To ensure proper management of Promoter’s duty and shift roster.

· To ensure a consistently high standard & image projected by the Promoters at all times.

TRAINING

· To oversee the management done by Sales Personnel.

· To ensure proper conduct and organize monthly product knowledge and soft skills training for all promoters.

· To develop a training curriculum to ensure operational readiness.

· To ensure all training materials and quality training programs using different methodologies and environments are in place to ensure successful transfer of the necessary skills and knowledge and meet learning objectives.

· To package best practices in learning programs.

· To analyse the effectiveness of training through feedback and evaluation from call monitoring, thereafter determine appropriate actions are taken to ensure standards are kept.

· To ensure clear and consistent communication on all matters pertaining to training and operational matters.

· Responsible for assessing and developing promoter’s capabilities to meet the Company’s sales goals and objectives.

OTHERS

· To undertake additional tasks and responsibilities as may be required of the role and as and when necessary in order to achieve the Company’s objectives.

· Numerically savvy, creative, able to spot trends and innovations with sound business acumen

Requirements:

· Degree/Diploma in Business Administration (specializing in Marketing, Business Development or equivalent), or Degree/Diploma in Marketing and have at least 2 years of proven track record in brand marketing.

· The ideal candidate should come from the beauty sector handling famous international brands. He/she must be self-motivated; energetic; independent with good interpersonal and communication skills; results-oriented; meticulous with strong analytical skills; responsible; organizational; and lastly, savvy at multi-tasking and possesses good follow-through skillsets.

· Strong leadership and presentation skills with good knowledge of Microsoft Office software with respect to preparation of financial projection, budgeting, presentation slides and marketing collaterals.

· Work independently with minimum supervision

· Proficient in English (Verbal & Written)

Note: We regret that only shortlisted candidates shall be contacted.

• New clients onboarding, including training and other initial deployment related works
• Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Account servicing, conduct refreshment training, support and troubleshooting
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

1. To manage and update monthly management accounts, eg (AP, AR, GL, Bank Statement, etc).

2. To prepare all the transactions via korea portal.

3. Loan agreement and related documents need to be prepared when necessary.

4. Liaise with Auditors & Tax agent.

5. To prepare Consolidated Accounts, Transfer Pricing, Tax Computation, Project Cost Budget Analysis, WIP, etc.

6. To know Singapore, Malaysia, Indonesia, Thailand Tax acts to advice and prepare all relevant documents.

7. To prepare Overseas Incroporation documents, if necessary.

8. Liaise with Korea(HQ) accounting & Transactions.

9. To prepare monthly salary payment.

10. To submit GST by quarterly.

11. Well known in Quickbook Online Software.

12. For HR, issue, cancel, renew all passes.

13. To prepare all the Employment related Letters.

14. To update staffs’ details.

15. To arrange interview and prepare for webinar interview.

16. To Book Air-Tickets & Hotel for top management or the teams.

17. To do office house keeping, arrange the office general groceries.

18. Ad-Hoc duty assigned by Superior.

Assist for all overseas related jobs.

Job Description & Requirements

• Handle full set of accounts including Group P&L

• Responsibilities for companies’ funds on all bank accounts

• Assist in daily accounting functions duties including month-end closing

• Prepare monthly financial reports and financial analysis

• Carry out planning, budgeting and forecasting for the business lines

• Analysis variance and deviation from budget

• Perform audit for Subcon invoices

• Follow up payment from customers

• Dailly bookkeeping

• Liaise with auditors and tax representatives on audit and tax issues

• Manage company cash flow and proactively monitor credit regularly

• Ensure that the monthly accounts periodic management reports are prepared accurately and submitted on a timely basis

• Review and approve of payments

• Supervise and provide guidance to accounting staff on all accounting related matter

• Review and recommend areas where processes and procedures could be further improved for greater efficiency and strengthen internal controls

• Any ad-hoc duties as assigned

Requirements

• Bachelor/Diploma in Accountancy / Finance or other related fields

• Possess at least 5 years of relevant experience

• Good team player, able to work independently

• Meticulous, organized and proactive

• Comfortable working in a hands-on environment and contribute to all areas

• Self-drive, able to work under pressure and tight deadlines

• Proficient in Microsoft Office and accounting software

• Full set account working experience is required

Seeking for an experienced and dynamic Product Manager to lead product implementation and operations for one of our core corporate functions.

Key Responsibilities:

• Lead product strategy, development and execution for the core corporate functions
• Develop, formalize and drive the execution of product roadmaps focusing on long-term sustainability and WOG reusability
• Work closely with business user groups to gather, analyze and harmonize business requirements
• Work closely with development teams to translate requirements into actionable product features
• Proactively identify and resolve product-related challenges
• Drive continuous product enhancement to ensure operational relevance
• Manage stakeholder expectations and facilitate cross-functional communication
• Oversee day-to-day product operations and drive performance improvements
• Conduct product training to core business users and end users
• Proactively track and provide timely progress updates and management reporting

The successful candidate shall be a proactive self-starter, comfortable with hands-on involvement in driving product roadmaps and day 2 operational needs, and capable of strategic thinking for long-term product success to align with evolving corporate requirements.

Requirements:

• At least 5 years of proven experience in product management and operational roles, preferably in corporate or enterprise solutions
• Demonstrated ability to lead and motivate teams in a complex, multi-stakeholder environment. Fostering good teamwork
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to influence at all levels
• Versatile with the capacity to work effectively amidst ambiguity
• Quick learner with the ability to rapidly comprehend and synthesise complex information
• Strong project management skills and attention to detail
• Experience in requirements gathering, user story creation, and product backlog management
• Familiarity with Agile methodologies and product development lifecycles

Responsibilities

· Deliver exceptional service and support to all members.

· Develop and implement effective membership strategies that increase membership growth and member engagement, retention and satisfaction.

· Administer membership welfare schemes.

· Collaborate with senior leadership to align membership strategies with the organisation's broader objectives.

· Prepare membership reports for senior leadership on membership performance, trends, and opportunities for improvements.

· Stay updated on industry trends and best practices to ensure the membership services division remains innovative.

· Travel when necessary for overseas assignments.

· Other duties that the role may require.

Qualifications:

· Education: Minimum diploma in any field

Knowledge and Skills

· Strong understanding of membership programs, loyalty strategies and member engagement techniques.

· Proven track record of managing and developing teams to achieve high performance.

· Exceptional communication, problem-solving and interpersonal skills.

· Ability to think strategically while focusing on day-to-day operations and results.

· Ability to work independently and collaboratively, meeting deadlines and managing multiple tasks.

· Proficiency in MS Office and CRM systems.

· Adapt to working in a fast-paced environment.

Location: Singapore/ Chinatown/Outram Park

• New clients onboarding, including training and other initial deployment related works
• Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Account servicing, conduct refreshment training, support and troubleshooting
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

Job Description:

mm2 Entertainment is Singapore’s leading media entertainment and content company with regional offices across Asia region. The mm2 group of companies champions “Content and Media for Asia” with integrated businesses across the content, entertainment cinema, event and concert industries across the globe.

We are looking for an experienced and enthusiastic individual to join us as Artist & Music Development Manager. The Artist & Music Development Manager will be responsible for leading and executing strategies to grow and develop artists and music within the rapidly evolving Chinese music market within Singapore.

This position requires a combination of creative talent management, strategic market insight, and business acumen. The role involves building relationships with artists, music industry stakeholders, and partners, while driving initiatives to maximize the commercial success of both local and international music.

Key Responsibilities:

• Develop and manage artist portfolios while work closely to guide them on their career growth and development plan.
• Develop strategies with teams to promote the artists exposure in the market through audience engagement, digital platforms and promotional activities.
• Conduct market research to identify emerging trends, while analyse the taste and preference of consumers in order to identify key opportunities and develop strategies for artists.
• Build and maintain relationships with key stakeholders and partners to promote the artist in different platforms in order to gain exposure and recognition.
• Design and execute marketing strategies through promotional campaigns to help artist build online presence, while organiser and promote events to generate buzz around new release from the artist.
• Identify and pursue new revenue streams for artists and working with licensing teams to explore opportunities for placements in other media platforms, while develop drive music sales and streaming growth through strategic campaign and platform optimization.
• Ensure that all music distribution and promotional activities adhere to regulations and cultural sensitivities while work closely with legal teams to handle artist contracts, rights management, and intellectual property concerns.

Key Requirements:

• Minimum Diploma/Degree in Business, Marketing or related field.
• 5+ years of experience in the music industry, with a strong focus on artist development, music promotion, or music business management, particularly in Chinese music. Strong network within Chinese music industry will be an added value.
• Excellent communication and negotiation skills, fluent in both Mandarin and English.
• Passion for music and the entertainment industry, with a deep interest in Chinese culture and market trends.
• Experience in working with local Chinese artists and music talents, with knowledge in music licensing, distribution and intellectual property rights preferred.
• Experience in managing and building relationships with local media, influencers, and brands.
• Ability to think strategically, being creative and able to adapt strategies to market the artist in unique ways.
• Ability to work in a fast-paced, multicultural, and dynamic environment.
• Strong leadership abilities and a proactive, hands-on approach to artist and project management.

Key Responsibilities:

• Oversee and manage construction projects to ensure timely and cost-effective completion.
• Develop and manage Profit & Loss (P&L) statements to analyze project profitability.
• Coordinate and liaise with clients, project managers, architects, engineers, and interior designers across various locations in Singapore.
• Conduct regular site visits and meetings to ensure seamless project execution.
• Handle operational challenges and provide strategic solutions to meet project goals.
• Ensure compliance with safety regulations, quality standards, and company policies.
• Prepare and present project progress reports to senior management.
• Travel internationally (India, Singapore, Indonesia, etc) as required for project coordination and oversight.

Requirements:

• Proven experience in operations /people management.
• Strong financial acumen with experience in managing project P&L.
• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and meet tight deadlines.
• Own mode of transportation is mandatory.
• Petrol and phone expenses are reimbursable.
• Willingness to travel locally within Singapore and internationally when required.
• Proficiency in project management tools and software.

Benefits:

• Competitive salary based on experience.
• Reimbursement for petrol and phone expenses.
• Opportunities for professional growth and international exposure.

Location: Singapore (Travel Required: India, Singapore and other Southeast Asian countries)

Working Hours: Monday to Saturday, 9:00 AM to 6:00 PM (Non-Negotiable)

How to Apply:Interested candidates are encouraged to submit their resume along with a cover letter detailing their relevant experience and availability.