Mission: Provide IT architectural and solution design services to deliver an integrated, secured, best value and reliable IT application solutions and services with speed and good user experience, driving innovation and delivering operational excellence.

Critical success criteria:

• Solutioning Architecture – Establish an application architectural framework (people, process, systems) that enables harmonized business capability and processes, optimized user experience and reuse of system components so that it maximizes opportunity for the business to exploit

Key responsibilities:

• Leads the development of application architectures for complex systems, ensuring consistency with specified requirements agreed with both external and internal customers. Takes full responsibility for the balance between functional, service quality and systems management requirements within a significant area of the organization. Support the establishment of policy and strategy for the selection of systems architecture components, and co-ordinates design activities, promoting the discipline to ensure consistency. Ensures that appropriate standards (corporate, industry, national and international) are adhered to. Within a business change programme, manages the target design, policies and standards, working proactively to maintain a stable, viable architecture and ensure consistency of design across projects within the programme.
• Contributes to the creation and review of a systems capability strategy for responsible area to meet the strategic requirements of the business. Develops models and plans to drive forward the strategy, taking advantage of opportunities to improve business performance. Takes responsibility for investigative work to determine requirements and specify effective business processes, through improvements in information systems, data management, practices, procedures, organization and equipment.
• Provides leadership and guidelines for responsible area to promote the development and exploitation of IT technologies for next generation practices in the complex capital equipment manufacturing business.
• Collaborate with Enterprise Architect, Digital and Data architect, Infrastructure architect and IT Security architect to identify synergies and dependencies in IT roadmap to avoid unnecessary reworks.
• Drives the development and recruitment of application architecture and solution design competency and capability set that meets the company needs
• Analyses business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches, typically seeking to exploit technology components. Evaluates the financial, cultural, technological, organizational and environmental factors which must be addressed in the change programme. Establishes client requirements for the implementation of significant changes in organizational mission, business functions and process, organizational roles and responsibilities, and scope or nature of service delivery.

The ideal candidate will have (education & experience):

• Bachelor’s degree in Computer Science/Engineering or equivalent.
• Mininum 15 years relevant corporate IT or equivalent experience, in a multicultural environment with manufacturing companies in the > $3B range, with progressive increases in role and responsibility.
• Strong Leadership, and had managed a team size of >10+
• Strong knowledge in SAP Materials Management (MM) and Ariba (Supply Chain Collaboration, Strategic Sourcing, Supplier Lifecycle) for sourcing & procurement.
• Strong knowledge in SAP MM and Extended Warehouse Management (EWM), for supply chain logistics.
• Strong integration knowledge to Finance, Sales, and Manufacturing.
• Good knowledge of RFID and EDI would be a bonus.
• Broad and deep knowledge of enterprise solutions implemented in complex capital equipment manufacturing business contexts especially product configuration, engineering, manufacturing solutions and service management

Demonstrated:

• Led SAP blueprinting efforts for at least 5 sizable projects that involves complex capital equipment manufacturing business contexts. Experience with deep involvement in a S/4HANA implementation project end-to-end would be a bonus.

Key skills and personal characteristics:

• Critical Thinker: Ability to apply Systems Thinking. Uses principles to derive methods.
• Leading change: ability to bring about strategic change to meet organizational goals. Inherent ability to implement an organizational vision in a continuously changing environment.
• Strong influencer who can work in a highly collaborative team environment and is able to reach consensus-based decisions. The ability to be decisive when needed and make autonomous decisions is also important.
• Leadership with a wide breadth of IT experience who can translate ideas into action. Understands the needs of the business and can identify and apply IT solutions to drive real business value. Has a strong result orientation with a focus on operational excellence.
• Excellent organizational and program management skills. Demonstrates strong financial stewardship. Ability to manage through ambiguity. Provides organized, structured and disciplined approach to the delivery IT solutions.
• Is able to set clear direction for their team and hold them accountable for the delivery. Uses systematic processes to identify issues and risks early.
• Strong communicator who can utilize his/her strong interpersonal, verbal, presentation and writing skills to successfully interact and influence stakeholders and customers.
• Leader who is able to build, motivate and lead a large, diverse team in the delivery and support a complex, global solution. Ability to implement and grow a high performing organization with a strong emphasis on developing talent and the talent pipeline.
• A strong delegator who focuses on the development of their employees and drives them to further develop their skills and provide value to the business.
• Holds themselves to a high ethical standard, works with integrity and is seen as an example to their team and others in the organization.
• Is able to resolve conflict and deal with issues in a constructive manner with individuals at all levels of the organization.

Ensure works are complianced to corporate EHS policy and new statutory requirements.

Organize and lead regular EHS inspections, facilitate compliance, meeting and monitoring of site work to increase safety awareness.

Coordinate and work together with all departments to advise on all EHS related issues.

Ad-hoc matters as assigned which is necessary for the execution of the project.

EA Licence No. 16C7962

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.
• Minimum 5 years relevant experience with at least 2 years at a management level.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Directs, trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, and exercises good judgment.
• Prioritises and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.