• Responsible to monitor project progress and schedule
• Preparation of quotation and costing for management approval
• Coordinate with various departments throughout the whole project to ensure smooth flow of schedules and meeting of deadlines
• Attend site meeting, resolve site problems and conduct site inspections
• Evaluate and resolve any discrepancies and problems arising during project
• Leads and manages timely procurement for all permits required by regulatory authorities
• Brief and follow up with designers for final artwork (FA).
• Prepare a brief form and liaise with the in-house production team on specific requirements.
• Brief installers on execution specifications.
• Conduct on-site inspection to ensure the project is completed on schedule.
• Attend project meetings in the client's office and at the project site.
• Prepare quotations, costing sheets, and report to the Project Manager/ Project Director to proceed with invoicing.
• Any other ad-hoc duties as assigned.

Human Resource (HR)

- Determine, plan and hire for company's human resource requirements including being involved in the recruitment, interviewing and training of new staff across the company

- Structure and provide constructive and timely performance evaluations

- Consult and provide recommendations to management for strategic planning, including monitoring trends and analyse data relating to human resource deployment and performance

- Identify and groom individuals with leadership potential and path growth planning for the Company

- Optimise job scopes to ensure productivity and engagement for all staff

- Administer and execute routine and extraordinary tasks in management of human resources of the Company including but not limited to, attendance and leave tracking, appraisals, payroll, accommodating delicate circumstances, providing reasonable accommodations, investigating allegations of wrongdoing, termination of staff and formulation of policies

- Identify and formulate policies in compliance with local labour laws

- To carry out duties and responsibilities as may be assigned to you.

Operations (OPS)

- Oversee day-to-day operations and to assist in resolving issues in a proper and timely manner

- Consult and provide recommendations to management for strategic planning, monitors trends via data analysis for the daily operations and future projects

- Identify and formulate policies and workflows, thereafter enforcing and overseeing staff’s compliance

- Create protocols and assist with primary recovery in cases of customer complaints / dissatisfaction

- To coordinate and work with the stakeholders

- To carry out duties and responsibilities as may be assigned to you

REQUIREMENTS

- Strong organizational, follow-up and excellent communication

- Have basic/intermediate experience in working with Excel or Google Sheet

- Able to work independently and in a team, willing to take on ad-hoc duties as assigned by the Director / Managing Director

- Previous experience in human resource, operational support and/or change management will be an added advantage

Responsibilities

• Plan and direct installation, testing and commissioning of equipment and repair of facilities and equipment
• Plan and direct daily maintenance schedule to technicians
• Coordinate and direct projects, making detail plan and direct technical activities
• Coordinating members of group to work together to accomplish tasks
• Analyze resource required, plan and assess feasibility of projects
• Draft outlines for quotations and invoices
• Making decisions about the purchase of material and services
• Develop and implement Health and Safety Policies, standard operating procedures for the technical work performed at job site
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
• Assign, direct and evaluate technicians performance
• Oversee technicians development and maintenance of their competence
• Check technical accuracy of work
• Present and explain proposals, reports, and findings to clients
• Confer with high levels of technical management requirements
• Analyze market demand available resource for operations
• Review of Risk Assessment
• Handling complaints from customers

Requirements

· Minimum Diploma holder or equivalent for BCA requirements if possible (Diploma in Mechanical Engineering/Diploma in Electrical Electronics Engineering)

· Possess Class 3 driving licence

· At least 8 years of air con related experience

· Experience in ACMV project will be preferred

· Bilingual in Mandarin and English to liaise with Mandarin Speaking associate

Roles & Responsibilities

Responsibilities

• Oversee daily operations

• Hire and train beauticians, as needed

• Organize employees’ shifts, considering peak times and seasonality

• Order beauty products, like creams and essential oils and replenish stock

• Arrange for regular maintenance services for all equipment

• Apply hygiene practices across all beauty stations

• Ensure all beauty treatments meet high quality standards

• Maintain staff records, including salaries and working schedules

• Promote services, products and discounts on social media

• Receive payments from clients and track all transactions

• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)

• Run online competitions and offer discount packages to attract new customers

Requirements

• Proven work experience as a Beauty Manager or similar role

• Good knowledge of beauty treatments and products (e.g. for skin care)

• Basic bookkeeping knowledge

• Excellent organizational skills

• Ability to handle customers’ requests and complaints with grace

Responsibilities

• Provide contract management, bid management and post contract management support.
• Manage the sales, bid support team and senior management representatives to meet the customers RFP requirements correctly.
• Analyze and advise on the solution, delivery, 3rd party, legal and finance risks associated with the bid accurately.
• Obtain the relevant internal management approvals in the tight RFP timelines.
• Review end to end tender proposal submissions, customer and 3rd party agreements for signing.
• Troubleshoot and lead the sales and bid support teams to find the correct solutions to bid problems.

Requirements

• Minimum 7 years of experiences in drafting and negotiating complex:Customer contracts (e.g. RFP’s, RFQ’s, quotations, ITQ’s, MOU’s, letters of intent, NDA’s, etc); and
  3rd party contracts (e.g. reseller, partner, teaming, subcontracts, SOW’s, MSA’s, etc).
  
• Degree qualified (if in Law, Contract Management, Business or equivalent a bonus)
• Minimum 5 years of experiences in managing complex tender bids and third party back to back contract negotiations
• Experiences in the Telco and ICT industries

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

• Act as the prime business relationship manager for the key business stakeholder for the portfolio you are accountable for
• Being able to determine, and develop, the business value of any solution, and how it could be extended
• Driving the group towards solutions to complex problems
• Responsible to provide technical analysis for plan corrections to ensure proper recording of transactions and compliance with applicable laws
• Develop Required Minimum Distribution programs to be used at the recordkeeping offices
• Compute complicated calculations as needed for recordkeeping adjustments
• Manage plan corrections with recordkeeping offices and accounting staff
• Identify processes and procedures to reduce administrative errors and increase customer satisfaction
• Create and maintain monthly and quarterly reports used to track Operations performance

Approach customers & explain the features, benefits of our products to assist customers to provide appropriate solutions or recommendations

Ensure merchandise is in-stock and displayed on shelves in a presentable manner

Build relationships with customers, create your own pool of regular customers

Perform cashiering duties

Meet monthly and quarterly sales quotas.

Requirements:

Proven experience in sales, preferably sales field

Strong interpersonal and communication skills to engage and build rapport with customers

Proactive, friendly personality

Team player and independent

multi language needed (english and chinese)

5.5-6 days working

HR contacts: jerry

84688626 ( what's app only )

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

- Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.

Job Description & Requirements

Join our team as a Sales Supervisor, where you will play a pivotal role in ensuring customer satisfaction and maintaining the cleanliness of our shop. We are seeking an individual to fulfill the following roles and responsibilities:

Responsibilities:

1. Customer Service:Take care of walk-in customers, providing assistance and guidance.

2. Fruit Cutting and Packing:Help cut and pack fruits for customers, ensuring quality presentation.

3. Order Handling:Take orders from phone calls and prepare them for delivery.

4. Specialized Fruit Cutting:Required to specialize in cutting fruits, especially durian, meeting customer preferences.

5. Shop Cleanliness:Maintain cleanliness in the shop to create a welcoming environment.

Other Details:

· Weekend and Public Holiday Work:Required to work on weekends and public holidays to cater to customer needs.

· Night Shift:Required to work on night shifts to accommodate customer orders and deliveries.

We thank you for your interest, and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

This position sits within the Innoquest Commercial Team whose role is to service Singapore’s wide base of clinicians and healthcare professionals for their laboratory needs. The in-vitro diagnostics lab business is a dynamic and fast-moving industry and we’re looking for like minded individuals to join us.

What this role entails

• Establishing new accounts while maintaining existing accounts.
• Creates, develops, and implements plans to generate revenue for the Company.
• Develops strategies and sets strategic visions within the Commercial team.
• Collaborate with the scientific and client service departments to ensure understanding of procedures and laboratory methodologies, aligning them to develop new products or services.
• Maintain a professional relationship with clients and respond in a timely manner to any inquiries or urgencies. Recognises issues that be solved independently and those that may require inputs from other departments.
• Undertake any other additional duties required within the Commercial team.

Qualities we’re looking for

• Degree in Marketing/ Business or related Science field.
• Minimum of two (2) years in outdoor sales in clinical laboratory service or related industry.
• Strong sense of ownership and accountability.
• Good communication skills, both written and verbal.
• Knowledge of clinical laboratory tests will be an advantage.

Employer questions

Your application will include the following questions:

• How many years' experience do you have as a Key Account Manager?
• Which of the following statements best describes your right to work in Singapore?
• Do you have customer service experience?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Commercial Manager?
• How much notice are you required to give your current employer?
• Are you willing to undergo a pre-employment background check?

- Responsible for keeping a full-set of client’s account.

- To ensure that payments are made in compliance with company policies

- To ensure timely and accurate recording of payments and payables

- To ensure that audit schedules are updated and prepared on time

- To supervise junior staffs

- 5 days work week

JOB DESCRIPTION:

We are looking for a self-motivated and results-driven general manager to assist the management team to work with the other Department Heads to facilitate and ensure smooth business operations. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

RESPONSIBILITIES:

• Work with the other Department Heads to oversee day-to-day opertions
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes
• Adhere to company standards for excellence and quality
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas
• Oversee and manage project timelines, budgets and resource allocation plans
• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

JOB REQUIREMENTS:

• Degree in Business Administration or equivalent
• Prior working experience in real estate industry is preferred
• Proven experience as a General Manager or similar executive role for at least 10 years
• Good knowledge of different business functions
• Proven success in a managerial role
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills
• Proven ability to develop and achieve financial plans
• Ability to motivate and lead employees, and hold them accountable
• Meticulous attention to detail
• Ability to work under pressure
  

1) Provide over-all leadership and management of the project team

2) Manage all project stakeholders for smooth project execution

3)Plan and execute projects with regards to meeting deadlines

4)Maintain construction quality whilst controlling cost to protect profit margins

5)Conduct regular meetings with project team on project status update

6)Chair meeting with Consultant, client and stake holders

7)Other duties as assigned by MD

Facilities Manager

Work Dynamcis - Integrated Facilities Management

Location: Biopolis

What this job involves:

Putting operations in your hands

Your main focus will be to ensure the office services operations are running seamlessly and optimally by implementing our JLL client-focused processes. The Quality Assurance support for hard and soft services operations as well as systems validation, projects, users management all fall into your realm.

Being dedicated to great results

You should be mobile and capable of working anywhere because you will support the Cluster Lead in providing high operational standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the site team in directions that help make the facility perform at its best and enhance user experience. You will also support the site leadership in financial management and manage Quality Assurance for the R&D site.

A typical day for you also involves contact with the site team and the clients’ users to plan and execute strategies for operational excellence.

Sound like you? To apply you need to have:

Core facilities management skills

If you’re a graduate in any discipline, you will most likely to qualify for this role. You should also have at least 5 years of experience in facilities management.

Outstanding team prowess

Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will come in handy for this role.

Responsibilities:

• Create and implement effective sales strategies to achieve company goals.
• Ensure projects are well executed within budget, on schedule, safely and with good quality.
• Generate engineering drawings and calculate bill of materials.
• Prepare cost estimates, quotations and tenders.
• Collaborate with project managers and estimators to ensure accurate pricing.
• Lead and train the project & QS team, setting targets and KPIs to complete projects.
• Monitor team performance and provide coaching as needed.
• Negotiate contract terms with clients to close deals effectively.
• Ensure compliance with company policies and legal regulations.
• Prepare sales reports and forecasts for management review.
• Track sales metrics and adjust strategies as necessary.
• Participate in project hand-off meetings to ensure smooth transitions from sales to execution.

Requirement:

• Minimum Diploma in Engineering or related engineering disciplines with 5 years’ experience or O level with at least 7 years of relevant experience
• Strong communication and negotiation skills.
• Knowledge of the construction industry and market dynamics.
• Leadership and team management abilities.
• Analytical skills to assess market trends and sales performance.

• Handle and manage Condominium
• Handle any ad-hoc duties as required
• Degree and/or Diploma in Real Estate/Property Management or equivalent.
• 3 to 10 years relevant working experience.
• Absolute integrity and dedication.
• Pleasant personality, customer service oriented.
• Good communication skill.
• Training will be provided for staff in accordance with your potential and good career development paths are open to successful candidates.

The role will report to the Team Lead to develop and implement partnership strategies to promote SkillsFuture/Lifeong Learning Institute (LLI) messages and initiatives; with the aim of driving individuals to take learning actions and enterprises to upskill their workforce. You will also be responsible for establishing strategic partnerships to create a vibrant campus and learning community.

The primary responsibilities include the following:

· Conceptualise and drive strategies to develop new partnerships and leverage existing partnership network to promote SkillsFuture/LLI messages and initiatives to targeted segments and general populace. This includes planning, conceptualising and managing initiatives, programmes and content.

· Collaborate with partners to conceptualise and drive learning events and activities to targeted segments and general populace; with aim of promoting SkillsFuture/LLI messages and initiatives; and to drive the take-up rate of SkillsFuture/LLI programmes and initiatives

· Collaborate with other LLI teams and SSG stakeholders to capitalize and synergise on their efforts towards promoting SkillsFuture movement.

· Support the Outreach and Events team in the development of effective marketing and outreach strategies to support the efforts of partner engagements and events.

· Any other responsibilities deemed important to support the overall efforts to promote SkillsFuture/LLI programmes and lifelong learning.

Requirements

· Tertiary qualifications

· Preferably with at least 7 years of relevant work experience in the public sector or similar with some experience in areas such as partnership engagement, business development, planning and project management.

· Strong business writing, public speaking and presentation skills

· Able to adapt well to thrive in a fast-paced, fast-changing environment

· Possess analytical and strategic thinking skills to devise practical solutions to tackle work issues

· Possess project and resource management skills to handle concurrent work assignments, and deliver high quality-work within tight deadlines

· Have excellent communication, inter-personal and networking skills

· Able to collaborate and work well in a team

· Proactive and driven

Candidates without the relevant work experience but possess the required qualities are welcome to apply.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Please note that only shortlisted candidates will be notified.

Job Responsibilities:

1. Perform cashiering duties in our retail store.

2. Attending to customers’ enquiries.

3. Perform area cleaning duties and maintain good housekeeping practices in the store.

4. Any other duties as assigned by the superior.

Job Requirement:

1. Ability to service customers in a friendly and approachable manner.

2. Possess positive attitude and mindset and be a good team player.

3. Possess some computer knowledge to input customer data into our system.

4. Willing to work on a 6-day work week – Retail hours: 12.30pm – 9pm and Off on a fixed weekday.

5. Those with some retail background will have an added advantage.

6. Able to start work immediately or within short notice.

7. Those without experience but with keen interest in handling customer and IT Savvy are welcome to apply.

8. Candidate must possess at Primary / Secondary education or N / O level, Nitec / Higher Nitec / Diploma in Retail Sales or its equivalent.

Job Responsibilities:

1. Perform retail sales duties in promoting home and electrical appliances in our retail store.

2. Possess good salesmanship, good attitude, positive mindset and a good team player.

3. IT Savvy and customer oriented with keen interest in handling customers.

4. Perform area cleaning duties and maintain good housekeeping practices in the store.

5. Any other duties as assigned by the superior.

Job Requirement:

1. Ability to service customers in a friendly and approachable manner.

2. Possess some computer knowledge to input customer data into our system.

3. Willing to work on a 6-day work week – Retail hours 12.30pm – 9pm and off on a fixed weekday.

4. Those with some retail background will have an added advantage.

5. Able to start work immediately or within short notice.

6. Those without experience but with keen interest in handling customer and IT Savvy are welcome to apply.

7. Candidate must possess at Primary / Secondary education or O level / Diploma in Retail Sales or its equivalent.

As an advocate for lifelong learning for Lifelong Learning Institute Pte Ltd (LLI), you will be part of the team to promote lifelong learning, upskilling, and career planning in various platforms. In partnership with Community Development Councils, you play an active role in creating awareness of SkillsFuture and guiding individuals to use SkillsFuture resources in skills upgrading and career planning.

You will be given a portfolio and have the opportunity to be developed in these functions:

Outreach and Engagement

• Develop new partnership opportunities through outreach to the community, organisations and institutions, understanding their needs and cultivating relationships with the partners
• Plan and organise events and activities that engage the community in their lifelong learning and skills upgrading journey
• Work closely with various touchpoints to refer individuals to appropriate agencies and resources that best meet their training and career needs

Training Administration and Conduct Workshops

• Plan and organise physical or virtual SkillsFuture Advice workshops
• Deliver workshops to guide individuals in navigating the labour market, share occupational insights of jobs, training and features of key online portals such as MySkillsFuture and Adapt & Grow
• As part of continuous improvement, you will monitor the effectiveness of the workshops and work on the feedback gathered to improve future workshops and outreach efforts

Requirements

• Tertiary qualifications
• Experience in planning and organising workshops
• Experience in tracking statistics, managing feedback as well as evaluating programme effectiveness will be advantageous
• Possess strong public speaking and presentation skills
• Ability to speak fluently in different languages and local dialects will be advantageous (in order to liaise with the local dialects & multi-lingual speaking associates)
• Knowledge and familiarity with government schemes, programmes, portals and service touch-points will be advantageous
• Ability to interact and manage diverse stakeholders from different levels
• Possess strong interpersonal, communication, marketing and networking skills
• High level of initiative and able to work independently in a fast-paced and dynamic working environment
• Passionate about helping Singaporeans to raise their employability level and advocate lifelong learning
• Experience in outreach or community engagement will be advantageous
• Familiarity with social media platforms, social media engagement, design thinking and marketing will be advantageous
• Able to work on evenings and weekends
• Willing to be stationed at CDC in the west region of Singapore

Candidates who do not have the required qualification or relevant experience are welcome to apply.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Responsibilities:

- Oversee IT project implementation including planning, monitoring, executing and closing to ensure projects are delivered on time as per specification and requirements within budgets and resources defined.

- Draw up and maintain accurate, detailed project plans and timeline.

- Create necessary project documents according to the Project Management framework.

- Managing stakeholders’ expectations and execution of the project deliverables.

- Assisting in Business Process Mapping, Gap Analysis, capturing business and user requirements.

- Planning and execution of the Project, especially areas that impact stakeholders such as “Go Live”, and Training & Change Management.

- Acting as point of contact between stakeholders, vendors and project team.

- Establish and maintain good working relationships with the internal and external stakeholders.

- Lead and take ownership of the critical issues and ensure resolution within the agreed timeline.

- Establish risk management and mitigation plans.

- Prepare and provide timely project progress reports, project plans and documents.

- Ensuring that processes and procedures are continually reviewed and improved and changes are communicated and implemented effectively.

Requirements:

- Possess at least a Bachelor's Degree in Computer Science / Information Technology or equivalent.

- 5 - 8 years of related experience in IT project management handling multiple and large scale projects .

- Minimum 3 years of related experience in application integration, software development and implementation.

Certification in project management such as PMP, PRINCE2, Agile Scrum.

- Good business analyst skills.

- Good analytical thinking and problem solving.

- Experience working in healthcare industry (hospital, laboratory) is an added advantage

• Lead the development and execution of new business strategies and initiatives
• Identify and evaluate potential new business opportunities, including new projects, new brands, and expansion into new countries
• Conduct market research and analysis to assess the viability of new business opportunities
• Develop and manage relationships with key decision-makers at potential new partners and customers
• Negotiate and close deals for new business opportunities
• Manage and oversee the implementation of new business initiatives
• Track and measure the performance of new business initiatives
• Prepare and present reports to senior management on new business initiatives

*Connections with Building Managers, Managing Agents of Residential, Commercial and Industrial would be a bonus!

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

- Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

- Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.