We are looking for a Project Manager to drive the delivery of large scale nation-wide projects.

• Opportunity to work on large scale digital transformation projects .
• Flexible work arrangements.
• Salary up to $8,800.

Responsibilities:

• Ensure that projects are executed based on the project plan to meet identified business needs and outcome, within agreed parameters of cost, duration and quality.
• Lead the development of the business case as well as the budget for the digital systems.
• Identify potential project risks and the implications to the organization and to recommend mitigating measures so as to manage the risks.
• Effectively engage and manage the vendors to deliver digital solutions and services.
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and systems are designed to comply with these policies and guidelines.

Requirements:

• Min. Degree in IT related fields.
• Min. 5 years of relevant working experience in Project Management, full SDLC implementation in agile.
• Strong writing and communication skills.
• PMP certification.
• Prior experience managing the delivery of government projects and knowledge of IM8.

Interested candidates may click on apply or apply via email to [email protected] (indicating Job ID J52463 for faster processing).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

Our client, a leading financing platform company is looking for a Client Servicing Manager to join their team.

Key Responsibilities: -

• Manage existing client relationships to achieve monthly loan disbursement targets.
• Utilize the firm’s client engagement technology tools to ensure completion and tracking of calls to existing clients.
• Grow overall portfolio size by up-selling and cross-selling across firms’ products & services.
• Identify existing client opportunities to promote loan disbursements, conduct meetings, prepare proposals, negotiate, and manage existing clients account and loan level contracts.
• Build and grow positive and long-lasting relationships within existing clients’ organizations.
• Proactively track activity and engagement level of existing clients.

Requirements

• Degree in Accountancy / Finance / Business Administration is preferred
• Knowledge in lending products such as Corporate Loans
• 2 - 4 years of experience in SME lending / Business Banking is preferred
• Previous experience in a client servicing role is preferred
• Naturally strong customer focused with the ability to think out of the box for a solution-orientated approach to solve the client’s needs
• Proven track record of exceeding sales targets
• Driven and pro-active team player with a positive attitude
• Comfortable working in a fast-paced and dynamic start-up environment

If you believe you fit the requirements for the role, please click APPLY NOW or drop an email to [email protected]. Only shortlisted candidates will be notified.

Data provided is for recruitment purposes only Business Registration Number: 200611680D. License Number: 10C5117 EA Personal Registration Number: R1874269.

Job Responsibilities

Overall Project Management:

• Oversee project planning, documentation, timelines, and budget management.

Coordination of Quality Section in Dossiers:

• Coordinate internal and external activities related to the Quality section of dossiers.
• Provide strategic guidance to technical teams regarding CMC regulatory requirements.

Review and Compliance Oversight:

• Review technical documents from various teams for accuracy, compliance, and completeness for regulatory submissions.

Due Diligence and Regulatory Agency Meetings:

• Prepare briefing packages and support cross-functional teams in due diligence and regulatory agency meetings.
• Engage in negotiations to address and resolve CMC issues.

Dossier Authorship:

• Author and drive completion of the Quality section of dossiers for clinical trial and marketing authorization applications.
• Ensure final versions align with requirements and meet regulatory agency expectations.

Subject Matter Expertise:

• Monitor activities of CMO/CDMO and provide CMC subject matter expertise.
• Review or approve technical documents (e.g. tech transfer documents) and address or escalate CMC/Quality issues.

Vendor Management and Procurement:

• Assist in vendor discussions, procurement processes, and shipment activities.

Workflow Optimization:

• Identify inefficiencies and improve workflows to ensure the efficient operation of the CMC and Bioanalysis department.

Collaboration and Goal Achievement:

• Collaborate with Team Leaders and members of the CMC Lab and Quality Assurance to ensure department goals are efficiently met.

Regulatory Intelligence:

• Stay informed about relevant industry and agency guidance to maintain regulatory intelligence.

Job Requirements

• A bachelor's, Master, or PhD degree in a relevant scientific discipline (e.g., Chemistry, Biochemistry, Pharmaceutical Sciences).
• Demonstrated experience in overall project management. Certification in project management (e.g., PMP) would be advantageous.
• In-depth knowledge and understanding of Chemistry, Manufacturing, and Controls (CMC) regulatory requirements and processes, particularly in the authoring or management of Quality sections of dossiers for clinical trial and marketing authorization applications of biologics drug.
• Strong collaborative skills, with the ability to work effectively with cross-functional teams, vendors, and alliance partners.
• Meticulous in reviewing technical documents to ensure accuracy, compliance, and completeness.
• Knowledge of bioprocessing, functional assays and physiochemical characterization of monoclonal antibody is a plus.

• Identify the needs and desires of the target market through market research
• Conceptualize digital products that meet these needs
• Coordinate with designers, engineers, and other team members to develop the product
• Develop and manage product roadmap, setting and prioritizing goals
• Create and manage the product budget
• Oversee product development stages, including idea generation, design, development, testing, and launch
• Monitor and measure product performance using relevant tools and metrics

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

· Search new outlet location

· Plan and develop new outlet operations

· Responsible and manage new outlet sales and manpower

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management

Requirements and skills

• Proven working experience as HR Manager or other HR Executive
• People oriented and results driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices
• Able to work on weekend and public holiday

Job Overview

We are seeking a highly capable and results-oriented Shop Sales Manager to oversee operations across multiple shop locations. The ideal candidate will be responsible for driving sales performance, ensuring operational excellence, and leading teams to deliver outstanding customer experiences. This role requires a hands-on leader who thrives in a dynamic environment and can balance strategic planning with daily operational management.

Key Responsibilities

Sales Strategy & Business Growth:

• Develop and execute sales strategies to achieve and surpass revenue targets for multiple shops.
• Monitor sales trends, identify opportunities for growth, and implement action plans to maximize sales performance.
• Organize and oversee promotional activities to attract customers and boost sales.
• Analyze sales data and provide actionable insights to senior management.

Operations Management:

• Ensure smooth day-to-day operations of all shop locations, focusing on operational efficiency and consistency.
• Conduct regular site visits to monitor shop performance and identify areas for improvement.
• Collaborate with inventory teams to maintain optimal stock levels and prevent shortages or overstocking.
• Ensure all shops comply with company policies, procedures, and industry regulations.

Team Leadership & Development:

• Recruit, train, and mentor shop teams to enhance their skills and performance.
• Set clear performance goals for staff and provide regular coaching and feedback.
• Foster a positive work environment that encourages teamwork and high morale.
• Organize regular team meetings to communicate updates and align on business objectives.

Customer Experience:

• Ensure excellent customer service standards are maintained across all shops.
• Address customer concerns and resolve issues promptly and professionally.
• Gather customer feedback to implement improvements and enhance satisfaction.

Compliance & Safety:

• Ensure all shop operations comply with workplace safety standards and local laws.
• Regularly review processes to ensure adherence to company policies and compliance requirements.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in sales or shop management, preferably across multiple locations.
• Proven ability to meet and exceed sales targets consistently.
• Strong leadership and organizational skills with experience managing diverse teams.
• Excellent communication and interpersonal skills to interact with teams, customers, and stakeholders.
• Proficiency in computer applications, including.
• Microsoft Office Suite (Excel, Word, PowerPoint).
• POS (Point of Sale) systems and retail management software.
• CRM tools and sales analytics software.
• Familiarity with digital marketing tools is a plus.
• Strong analytical and problem-solving skills for addressing operational challenges.
• Knowledge of local market trends and customer preferences.
• Multilingual proficiency is an added advantage.
• Awareness of workplace safety standards and regulatory compliance.

Why Join Us?

• Opportunity to manage and grow operations across multiple shop locations.
• Collaborative and fast-paced work environment that values innovation and excellence.
• Comprehensive benefits package, including [list benefits like medical insurance, performance bonuses, etc.].
• Be part of an organization that invests in professional development and career growth.

We are looking to expand our logistic company to other sector. Your role will be responsible for winning new business by penetrating new clients. This role will be expected to set demanding personal goals, work as hard as necessary to get things done, take challenges head on, and remain resilient in the face of difficulties. We are looking for candidate with 2 to 4 years of experiences in business/logistic field.

Responsibilities:

• Collaborate with other departments, including sales, operations, and finance, to ensure a seamless customer experience.
• Develop SOP’s for strategic accounts in association with Site Manager, Operations Manager, IT Manager and associates internal colleagues where applicable, to detail all processes, rate structure, capturing of customer identified KPI’s.
• Attend targeted networking events.
• Identify current state, desired future state, pains & desired gains of prospects.
• Partner with Account Manager & Carrier Sales to build ideal solution & pricing for the prospect.
• Partner with Leadership, Account Manager & Carrier Sales to identify new opportunities to upsell, cross-sell product & service offerings.
• Build and maintain strong relationships with existing clients and stakeholders. Candidate with outgoing personality is a plus.
• Analyze market trends and competitor activities to identify business opportunities.
• Prepare and present proposals to clients that align with their business needs and objectives.
• Participate in industry events and conferences to promote the company and build relationships with potential clients.
• Prepare and present business development reports to senior management on a regular basis.

C47127

Key Requirements:

• Bachelor’s degree or master’s degree in computer engineering or related field.
• Must have oral and written communication abilities for both English and Vietnamese languages
• Proven working experience in test delivery or equivalent role with at least 10 to 15 years relevant experience in large and complex organizations, preferably in Banking and Finance and at least 5 years’ senior manager experience in testing.
• Extensive experience in managing end-to-end delivery of testing services from multiple vendor test service providers.
• Good knowledge in managing data migration projects including conversion testing.
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• A proven, successful track record of managing shared IT service development and/ or IT Testing Services.
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.
• Strong domain knowledge on Core Banking, Cards and Secured Loans. Experience in managing testing one or more areas of these domains will be an advantage.
• Strong attention to details, excellent analytical and problem-solving skills.
• Experience in managing multiple external testing service providers.
• Experience in managing multi-cultural, diverse, direct and virtual teams.
• Experience in various testing tool suites like JIRA, TOSCA, UFT/QTP, Loadrunner/Performance Center, ALM / Quality Center, Selenium etc.
• Must display a high level of professional judgment, commitment, integrity, and teamwork.
• Excellent client facing, internal communications skills.Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Technical Skills:

• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• Experience in various testing tool suites like JIRA, TOSCA, UFT/QTP, Loadrunner/Performance Center, ALM / Quality Center, Selenium etc

Provide technical guidance, product knowledge, and exceptional customer service to clients, ultimately driving sales and fostering lasting relationships.

Product Expertise:

· Develop an in-depth understanding of the jewelry products offered, including materials, craftsmanship, and design.

· Stay updated on industry trends, new materials, and innovative techniques in jewelry manufacturing.

Customer Engagement:

· Build strong and lasting relationships with clients, understanding their preferences and needs.

· Provide personalized product recommendations and solutions based on technical knowledge and customer requirements.

Technical Consultation:

· Offer technical guidance and explanations to customers regarding jewelry specifications, such as metals, gemstones, and craftsmanship.

· Address customer inquiries and concerns with accuracy and professionalism.

New Customer Acquisition and client retention

· Identify new customers and working closely with other teams to generate leads.

· Nurture existing customer relationships through follow-up and after-sales support.

· Seek opportunities for upselling and cross-selling to existing client

Market Analysis:

· Monitor market trends and competitor activities to identify opportunities and challenges.

· Provide feedback to the product development team to enhance existing products or develop new offerings.

Order Processing:

· Manage the order process, including pricing, invoicing, and delivery coordination.

· Ensure accuracy in order fulfillment and customer satisfaction post-purchase.

Sales Reporting:

· Maintain accurate records of sales activities and customer interactions.

· Generate sales reports and provide insights to the management team.

Staff Training and Development:

· Create and execute training programs for sales associates, emphasizing product knowledge and customer service skills.

· Maintain and update training materials and manuals.

Assess gaps and opportunities based on stakeholder feedback to improve business processes.

Build good relationships with industry players.

Carry out recruitment and retention efforts for the department.

Develop business development plans that follow business development strategies.

Develop business reports on new revenue streams, improved products and new businesses.

Develop measures to ensure corporate regulations are followed.

Develop new business proposals based on market demand.

Develop new product service offerings to meet market demands.

Develop plans to use new technologies for business processes.

Engage with business partners, suppliers and vendors for new business agreements.

Obtain insights from business network on developments in product offerings and production.

Propose department's financial budget for management approval.

Provide on-the-job training and performance evaluation for staff.

Review business development with stakeholders.

Review regulatory restrictions on new business ventures.

Review risk assessment and financial modelling of new business ventures.

Review targets and goals across teams.

Support stakeholder engagement sessions for new portfolios.

Use business network and support knowledge sharing sessions to explore new business opportunities.

Work with stakeholders to review gaps and opportunities in businesses.

• Handle the regional procurement team in their day-to-day activities.
• Responsible for placing supplier agreements in consideration of sales and operations requirements.
• Create and expand relationships with existing and new suppliers and perform research on market development on suppliers.
• Manage all rate negotiations with the suppliers and explore other opportunities to make optimal use of the suppliers’ portfolio.

Requirements:

• Diploma in Logistics and Supply Chain Management or equivalent
• At least 5 years of procurement experience in container shipping (shipping/freight forwarding).
• Strong market knowledge in sea freights and transportation.
• Proven leadership skills with good negotiation and analytical skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Relationship Manager(Investment) Offshore/Onshore

BENEFITS

• Competitive compensation package(Monthly allowance + Commission + Incentives + Quarterly Bonus + Year End Bonus)
• Various incentive trips
• Build a growing stream of recurring income
• Professional development and Mentorship to break barriers

ROLE

Become a part of our team and start a fulfilling career where you'll make a real difference in the lives of your clients. We are dedicated to delivering exceptional financial guidance and services, empowering our clients to reach their financial goals and ensure a secured future.

If you love making a positive impact and enjoy working in a client-focused environment, this is the opportunity for you.

RESPONSIBILITIES

1. Client acquisition through various prospecting strategies.

2. Review prospective/existing client portfolio.

3. Propose solutions and planning for client investment and insurance needs.

4. Client management and retention.

5. Attend and respond to customer queries professionally.

6. Service and review financial portfolios in maintaining a long-term customer relationship.

REQUIREMENTS

· Diploma or Degree from a recognized institution in any field

· Passionate to make a difference

· Adventurous, driven with entrepreneurial spirit; creative problem solver with an open mind

· Outspoken with excellent communication & interpersonal skills

· Equally motivated by working independently as well as collaborating in a team

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

Kelvin (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Hair Salon Manager Responsibilities:

• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.

• Recruiting salon staff that meets mandatory educational

• Preparing work schedules for salon staff.

• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.

• Monitoring salon supplies and equipment and ordering new stock as needed.

• Creating and distributing promotional material to attract new clients.

• Addressing and resolving client complaints regarding salon services and employee behavior.

• Processing clients’ payments and maintaining accurate financial records.

• Ensuring that the salon is clean and well-maintained at all times.

Hair Salon Manager Requirements:

• Proven experience managing a salon.

• Proficient in all microsoft office applications.

• The ability to work in a fast-paced environment.

• Excellent organizational skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Description

• Assist in managing daily bakery operations.
• Supervise and train bakery staff.
• Ensure high-quality products and customer service.
• Maintain inventory levels and order supplies as needed.
• Implement strategies to increase sales and profitability.
• Ensure compliance with health and safety regulations.
• Monitor and maintain cleanliness and organization of the bakery.
• Handle customer inquiries and complaints.
• Assist in developing new recipes and menu items.
• Coordinate with suppliers and vendors.
• Prepare reports on sales and inventory.
• Assist in scheduling staff shifts.
• Conduct regular staff meetings and training sessions.
• Ensure proper storage and handling of ingredients.
• Assist in budgeting and financial planning.
• Monitor and control waste and spoilage.
• Ensure all equipment is properly maintained.
• Assist in marketing and promotional activities.
• Maintain accurate records of sales and expenses.
• Provide support to the Bakery Manager as needed.

Requirements

• High school diploma or equivalent; culinary degree preferred.
• Proven experience in a bakery or similar environment.
• Strong leadership and organizational skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Knowledge of baking techniques and ingredients.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in using bakery equipment and tools.
• Basic knowledge of health and safety regulations.
• Ability to lift heavy items and stand for long periods.
• Attention to detail and a commitment to quality.
• Ability to handle multiple tasks and prioritize effectively.
• Experience in inventory management and ordering supplies.
• Basic computer skills, including familiarity with POS systems.
• Ability to work well in a team environment.
• Strong problem-solving skills.
• Ability to train and motivate staff.
• Experience in budgeting and financial planning.
• Passion for baking and creating new recipes.

Pls send your resume to [email protected] to apply

Main responsibilities

• End-to-end responsibility for delivering the agreed scope on time and within budget.
• Governance. Formalize the project governance and align it to the company’s standards and best practices. Organize project committee meetings, team meetings and status reporting. Key decisions are adequately documented and signed off.
• Understand the scope, requirements and use cases and manage upstream/downstream dependencies.
• Assist in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• The role assumes extensive communication with internal team(s), third parties and other stakeholders to identify all dependencies and ensure scope is successfully delivered.
• Prepare, control and monitor detailed project plan in coordination with project teams.
• Budget control and monitoring, ensuring the project has sufficient budget coverage and addressing budget constraints/concerns to the business team and senior management.
• Risk management. Understand and anticipate risks on the project and dependencies.
• Change management. Manage changes in the project scope, schedule, and costs. Timely update stakeholders in case of any deviations are foreseen.
• Ensure a continuous improvement approach: using feedback from each phase to improve and share best practices with other teams.
• Became an active player in the project management community.
• Communication – ensure relevant stakeholders are proactively kept informed throughout the project duration.
• Facilitate collaboration and discussions across teams.
• Manage Senior stakeholders and communicate effectively and professionally.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Requirements:

• Minimum of 8+ years of relevant experience as a Project Manager managing enterprise-wide complex information systems development.
• Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).

Mandatory Skills:

• Hands-on experience in coordination between the IT business lines and IT team (various locations) and ability to work as part of a virtual team in a culturally diverse background.
• Solid knowledge of project management methodologies.
• Knowledge of software development life-cycle (SDLC).
• Field experience in managing medium to large-sized projects (iterative or agile).
• Ability to anticipate risks
• Good interpersonal and negotiation skills
• Strong experience working with Microsoft Office tools (including MS Project).
• Domain knowledge around payments, SWIFT messages, ISO 20022, reconciliation, and back-office settlement is highly appreciated.

The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Assistant Manager, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations as well as handling their Rooms Reservations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Work together with the Call Centre Manager to manage, train and make improvements to the overall guest experience.
• Be pro-active in day to day operations for Rooms Reservations and Call Centre
• Ensuring emails are responded in a timely manner
• Ensure accuracy in guests Rooms Reservations.
• Agree on and implement actions to make improvements to both internal and external customer service.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Familiar with hotel operating system especially Opera PMS, HotSOS, PABX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Call Centre Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Call Centre Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self-up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What we need from you

• A minimum qualification of O levels of equivalent
• At least 3 years of experience in the a supervisory level, including management experience
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Must speak fluent English. Other languages will be an added advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practicesPosition Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit.

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

· Search new outlet location

· Plan and develop new outlet operations

· Responsible and manage new outlet sales and manpower

Responsibilities:

• Work with user’s project leader and various team leader within IT to define business needs and objectives of new application system development or enhancement to existing systems
• Review and advice in planning, directing, controlling, safe guarding, risk evaluation, budgeting, feasibility study, development, maintenance and implementation of system development activities
• Manage and co-ordinate the activities of a team of system development, maintenance and support staffs - Manage and monitor the project development and progress to ensure completion on agreed schedules
• Control and management resources across projects
• Prepare RFPs, assess proposals from vendors and recommend the solution best meeting business needs and objectives
• Manage vendor deliverables
• Ensure system development process and system output are conforming to regulation requirements and guidelines
• Assist in developing department’s business plan and budget in align with other business units and company goals
• Identify training needs and career development of staffs
• Ability to conduct Project Steering Committee independently
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices

Requirements:

• Graduate in Computer related studies or Information Technology
• At least 10 years of working experience in project management and system development life cycle area
• Excellent communication skills
• Experience in insurance is an added advantage
• Experience in eGRC Projects is an added advantage
• High level of integrity, takes accountability of work and good attitude over teamwork
• Takes initiative to improve current state of things and adaptable to embrace new change

Job Overview

We are looking for a visionary and results-driven General Manager (Business Development) to lead the strategic growth of our organization. The ideal candidate will be responsible for identifying new business opportunities, forging strong partnerships, and driving revenue growth. This role demands exceptional leadership skills, a deep understanding of market dynamics, and the ability to lead cross-functional teams to achieve business objectives.

Key Responsibilities

Strategic Planning:

• Develop and implement strategic business development plans to achieve organizational growth targets.
• Analyze market trends, customer needs, and competitive landscape to identify growth opportunities.
• Collaborate with senior leadership to align business development strategies with company goals.

New Business Opportunities:

• Identify and pursue new markets, customer segments, and partnership opportunities.
• Build and maintain strong relationships with key clients, partners, and industry stakeholders.
• Lead negotiations for contracts, partnerships, and business agreements.
• Develop and present proposals to potential clients and stakeholders.

Revenue Growth:

• Drive revenue generation by exploring innovative strategies and diversifying income streams.
• Work with marketing and sales teams to design and implement campaigns to attract new customers.
• Monitor and evaluate the success of business initiatives to ensure profitability.

Team Leadership:

• Lead, manage, and mentor the business development team to achieve performance targets.
• Set clear goals and expectations for team members and conduct regular performance reviews.
• Foster a collaborative and high-performance work environment.

Networking and Relationship Management:

• Represent the company at industry events, conferences, and trade shows to enhance brand visibility.
• Maintain ongoing communication with existing partners and stakeholders to strengthen relationships.
• Act as the primary point of contact for high-level business negotiations and discussions.

Operational Efficiency:

• Establish systems and processes to streamline business development operations.
• Monitor and report on key performance indicators (KPIs) related to business growth.
• Ensure compliance with legal, financial, and regulatory requirements in all business dealings.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred).
• Minimum of 8-10 years of experience in business development, sales, or strategic management, with at least 3 years in a leadership role.
• Proven track record of driving business growth and achieving revenue targets.
• Strong understanding of market research, competitive analysis, and customer acquisition strategies.
• Excellent negotiation, communication, and presentation skills.
• Proficiency in computer applications, including:
• Microsoft Office Suite (Excel, Word, PowerPoint).
• CRM software (e.g., Salesforce, HubSpot).
• Analytics tools for market research and forecasting.
• Strategic thinking and problem-solving abilities.
• Ability to lead and inspire teams in a fast-paced, dynamic environment.
• Multilingual proficiency is an advantage.

Why Join Us?

• Be at the forefront of driving strategic growth and innovation in the company.
• Work in a collaborative environment that values leadership, creativity, and results.
• Competitive salary and a comprehensive benefits package, including [list benefits like medical insurance, performance bonuses, etc.].
• Opportunity to influence and shape the business development strategy of a growing organization.

Job description

Admin & Account in charge of all aspects of admin and accounting work, produce full set of accounts for Group and subsidiaries. The manager is responsible for daily operation activities of accounting to ensure the function of finance is organized and filings for administrative work must be well maintained. She must provide accurate financial statements and management accounts monthly to accomplish compliance with corporate policies and statutory reports requirements.

The manager demonstrates a leading role in working with a team of finance, admin, purchasing and sales to comply with good internal control, liaison with external auditors, bankers, authorities and regulators. The manager must keep update with the changing of statutory FRS requirements and tax laws to determine the implications of such changes to internal financial reporting.

Strong analysis of data helps to improve the performance of finance and position of the Organisation, develop good internal control that is applicable, suitable for accounting policies to meet all requirements of reporting. Monthly and yearly reports are required by the management, the manager may require working with the other department leaders to help the Organisation's overall internal admin & account strategies.

a) Prepare monthly financial statement of reports

b) Maintain monthly approval of journal entries

c) Planning for annual financial audit schedules

DUTIES & RESPONSIBILITIES

General accounting functions

1. Responsible for daily activities of admin & accounting and filing system to ensure all functions are well organized

2. Implement policies and procedures with emphasis of SOP for internal controls to prevent possible fraud and errors

3. Calculate costs for different types of activities and cost controls for each department

4. Defining specific deadlines for the monthly closing and yearly closing and ensures compliance with the same.

5. Maintain accurate journal entries and allocations are properly supported and documented.

6. Ensure the correctness and classification of expenses recorded in the SAP system.

7. Extract data and provide analysis to the management for decision making

8. Manage accounts payable and receivables, budget and forecast activities to help the organisation determine the working capitals and fund strategies

9. Prepare assets, liability, prepayment, accrue accounting entries

10. Prepare financial statements and disclosure notes

11. Reviews of financial statements to ensure accuracy and reasonableness of Profit and Loss, Balance Sheet, Cash Flow and Statement of Equity of both holding and subsidiary company

12. Prepare consolidated management reports and provide analysis and recommendations to the directors to improve the company’s performance

13. Manage to update on Chart of Accounts and other accounting information

14. Liaise with external auditors and ensure all accounts are in place for the annual financial year-end audit

15. Liaise with SAP consultant regarding accounting and administrative SAP functions and improvements of various standard financial reports when necessary

Administrative functions

16. Ensures timely renewal of company insurance policies

17. Ensures timely renewal of company electrical license and renewal of contract with electric power retailers.

18. Administrative works for EDG project supported with government grants

19. Ensures availability of office supplies

20. Other admin ad-hoc duties as required

21. 5.5 day work week

Product Manager – Empowering Upskilling & Sustainable Workforce Transformation

We seek an innovative and experienced Product Manager to lead the development and success of our AI-powered software platform, designed to revolutionize the Adult Development & Workforce Empowerment ecosystem. At the heart of our mission is a commitment to upskilling individuals and fostering a sustainable, future-ready human resource ecosystem. This role offers an exciting opportunity to shape the product lifecycle and leverage artificial intelligence (AI) to drive transformative change within a dynamic, fast-growing environment.

Key Responsibilities

• Strategic Product Roadmap: Collaborate with stakeholders to understand business needs, translate them into actionable product strategies, and craft a forward-thinking roadmap incorporating AI-driven solutions to enhance upskilling and workforce empowerment.
• Lifecycle Management: Lead and refine AI-powered product offerings through the entire lifecycle using Agile methodologies, ensuring the platform remains relevant, impactful, and continuously improved.
• AI-Driven Innovation: Identify opportunities to apply AI technologies like machine learning, predictive analytics, and natural language processing to solve user challenges and deliver a seamless, empowering product experience.
• Technical Alignment: Partner with development teams to ensure technical objectives, including AI integration, align with product goals, providing clarity and support throughout the development process.
• Risk and Delivery Oversight: Anticipate and resolve potential blockers, manage risks, and ensure timely and successful product releases without compromising quality.
• UAT Coordination: Plan and execute User Acceptance Testing (UAT) in collaboration with business users and stakeholders, ensuring the product meets the highest standards of functionality and usability.
• Go-to-Market Collaboration: Work closely with marketing and sales teams to design and execute impactful go-to-market strategies, ensuring successful adoption of AI-driven features and driving user engagement.
• Industry Leadership: Stay at the forefront of trends, technologies, and the competitive landscape in AI, Adult Development, and Workforce Empowerment, ensuring our platform leads the industry in innovation and relevance.

Skills & Experience

• Proven Expertise: 3-5 years of experience as a Product Manager or in a similar role within B2B PaaS or SaaS ecosystems, with experience in AI-powered solutions being a decisive advantage.
• AI Knowledge: Familiarity with AI concepts such as machine learning, predictive analytics, natural language processing, and their applications in workforce development.
• Strategic Vision: Demonstrated ability to develop and execute impactful product strategies that align with organizational goals and leverage cutting-edge AI technologies.
• Collaboration Skills: Strong interpersonal and communication abilities, enabling seamless collaboration with cross-functional teams and stakeholders.
• Analytical Acumen: A proven ability to distil complex business needs into actionable, technical objectives.
• Agile Leadership: Hands-on experience with Agile frameworks and methodologies, ensuring iterative, user-focused development cycles.
• Certifications: Scrum Master certification (CSM, PSM) or Project Management Professional (PMP) certification is required.
• Education: Bachelor’s degree in Computer Science, AI, Business, or a related field (or equivalent practical experience).
• Industry Insights: Knowledge of EdTech, workforce transformation, or human resource ecosystems is a significant advantage.
• Results-oriented: Thrives in high-paced environments, delivering value under tight deadlines while focusing on quality.

What We Offer

• The opportunity to lead the creation of AI-driven solutions that drive upskilling and promote a sustainable workforce ecosystem.
• A dynamic, growth-oriented workplace where your ideas and contributions directly impact individuals, organizations, and industry professionals.
• Collaborative cross-functional teams with a shared passion for creating meaningful change in the Adult Development & Workforce Empowerment sector.
• A company culture that values professional development, innovation, and the pursuit of excellence.

Office Manager & IT Support

Fintonia Group is a Singapore licensed asset manager, combining a strong background in traditional finance with disruptive technology.

You will be joining a fun and fast-paced environment and will be working with a small team of seasoned industry professionals with experience working at top tier global investment banks and industry leaders.

Fintonia Group has launched the first Bitcoin tracker fund managed by a Monetary Authority of Singapore licensed fund manager, and has also obtained a provisional license from the Dubai Virtual Assets Regulatory Authority.

We are looking for a driven and experienced Office & IT Admin Executive to support Fintonia's administrative and IT requirements in Singapore and across our various offices. This role will suit a high performing individual who is well organised, technologically savvy and results focused. It is a part-time role that will be equivalent to 3 days a week in the office.

The Role:

The Office & IT Administrator is integral to ensuring that Fintonia Group’s office operations are efficient, professional, and aligned with our corporate standards. This role encompasses comprehensive management of physical and procedural office needs, along with overseeing key administrative projects that support our growth and operational excellence. This part-time position (3 days a week) is ideal for someone who is meticulously organized, proactive, and experienced in handling a wide range of administrative and executive support-related tasks.

Your responsibilities will include:

1. Office Management

• Maintain an orderly office environment that is conducive to efficiency and is in alignment with company standards.
• Manage all office logistics, including supply inventory control, procurement of office items, and the maintenance of office equipment and facilities.
• Oversee the setup and upkeep of office infrastructure, ensuring all spaces are functional and reflect the company’s professional image.
• Coordinate with IT support to resolve any technical issues and maintain office equipment such as printers, computers, and telecommunication systems.

2. Administrative Projects

• Initiate and manage administrative projects that improve office operations, such as office moves, layout changes, or the implementation of new systems and processes.
• Work closely with management to understand project requirements and goals, developing project plans that align with business objectives.
• Track progress, manage timelines, and ensure stakeholders are informed of developments and project outcomes.
• Evaluate the effectiveness of new processes post-implementation and make adjustments as necessary to optimize operations.

3. HR Support

• Support HR initiatives such as recruitment logistics, employee onboarding processes, and maintaining personnel records.
• Assist in coordinating HR activities and documentation, ensuring compliance with statutory regulations and company policies.

4. Information Technology Support

• Troubleshoot basic IT issues: Assist staff with the resolution of basic hardware and software issues, including setting up workstations, managing printer setups, and basic troubleshooting of office networks and connectivity problems.
• Liaise with IT vendors and support services: Serve as the primary point of contact for external IT service providers and vendors. Coordinate service calls and follow-ups to ensure effective resolution of more complex IT issues.
• Manage software updates and licenses: Oversee the installation and updating of software, ensuring all office systems are running the latest versions and maintain logs of software licenses and renewals.

5. Vendor and Stakeholder Relations

• Establish and maintain strong relationships with vendors and external partners to manage procurement and contracts effectively.
• Negotiate with service providers to secure cost-effective services and supplies.

Qualifications and Experience:

• Minimum of a diploma
• At least 7 years of professional experience in office administration or a closely related field, particularly in managing office operations and leading administrative projects.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in Microsoft Office Suite and Google Enterprise Suite of tools and adept at learning new software tools.
• Excellent communication skills, capable of effectively managing tasks and prioritizing workload.
• Experience in supporting HR functions and familiarity with HR practices are advantageous.
• Mandarin language skills will be well regarded